I would like to thank Danny, Ken and team for creating the engagement ring of my Fiancées dreams! I brought her grandmothers coffin/shield cut gem in and they were able to take a concept of a ring and turn it into reality! Ken was very informative on what would and would not work and helped me realize that one style she liked would not do justice to the ring.We are definitely going to use Providence Diamond for our wedding bands and future purchases!

Stopped by earlier today for the first time as I was in the area. I had originally contacted them via phone a few times last year requesting a particular watch, but they never were interested in trying to get it for me. This lead to me having to call another authorized dealer that was willing to source the watch for me. Today, I simply wanted to introduce myself as well as see what type of watches and jewelry they carry. In addition to letting them know that I did try building a relationship with them last year, but it didnt work out. I was able to speak to both Mitchell and Brandon and had really nice conversations with both of them. However, I was told that trying to start a relationship with them to obtain a watch I was interested in was not going to happen since I already had a relationship with another AD. So from what I gathered from todays visit is dont go in wearing a watch that was not originally purchased from them if you are interested in purchasing another one. Please keep that in mind so you dont waste your time or theirs I guess...Thanks for the free sparkling water and catalog! Good luck with everything.

I had a fantastic buying experience at Providence Diamond. Everyone was so nice the minute I stepped into the store. My salesperson Tein was friendly, knowledgeable, and engaging. I definitely would recommend them and I cant wait to visit the store again.

I recently had a World Class, Michelin 3-Star, next-level experience purchasing my first Rolex from Joseph Buzdigian at Providence Diamond.I rarely write reviews. The experience rivaled/exceeded visits to Madison Ave, Champs-Elysées, and Dubai Mal.My circle of friends has interesting new and vintage timepieces, so when my business celebrated a major milestone I decided it was time to join the club.I called first to talk with Joe and right away I knew I was dealing with a special place. Joe was knowledgeable, enthusiastic, and personable throughout our first contact. A real ambassador for the brand; not someone trying to be.Then I invested some time over several different visits with Joe in his dedicated Rolex area of the store. Talking about the brand, learning about the old and new, and eventually selecting the ever-classic Rolex Explorer made famous for climbing Mount Everest in 1953.When I got the call some time later, Joe went above and beyond to make my new ownership experience super special.The personal attention Joe made to review everything with me was like client service from a bygone era. Reminded me of past experiences with the group at Tiffany on the top floor of their NYC HQ.Joe and Providence Diamond have a client for life. Thank you!

Just want to give a big THANK YOU to the team at Providence Diamond, particularly Joe Buzdigian. Almost a year ago I started my search for an Explorer, my first Rolex. After my first visit I knew this was my AD, and future all around jewelry store.Id stop in every 2-3 weeks, yes sometimes more, and was always shocked at the time Joe would spend engaging with me. It could be watches, cars, whiskey, vacations, really whatever. The point is, I always felt welcome, and always felt comfortable in the store. So thank you Joe, and thank you to everyone else who would chat me up when Joe was out.I also have to say it was something to see such a high level of customer service on display for anyone that walked in the door. Well done Providence Diamond, well done.Overall, just very appreciative of the store, the help, and the Rolex experience!

On my way to RI from Cape Cod I decided to stop by Providence Diamond. I was greeted with a warm welcome from Joe Buzz. He walked me around the store showing me all the new and exciting pieces. I was in the market for a gift for my wife and Joe didn’t miss a beat. He walked me over to the earring section and helped me choose a beautiful pair for my wife. The experience was so great I decided to add a David Yurman bracelet for my mom. What an experience. As I was waiting to check out Joe offered me a glass of whiskey while I searched for my next purchase. As I was checking out, the owner Brandon came over and personally thanked me for the business. Gents you have a customer for life. See you guys soon for the next purchase.

I cannot recommend Providence Diamond enough. I have countless examples of them going above and beyond for clients. When my husband was engagement ring shopping they were phenomenal and helped him design the ring of my dreams. He had originally picked a center stone but after getting to know him and our story, PD called him just a few weeks before the ring was ready bc they just got a new stone in that they thought was even more perfect for us and it was!! It was more work for everyone involved, but made all the difference!! I’ve needed a repair on my wedding band and watches resized and they’ve bent over backwards to make the process easy and affordable (if not complimentary). They not only treat me like a princess every time I’m in there, but they are so friendly to kids!! Service is top notch, the products are stunning! I cannot say enough good things.

Whats not the love about Providence Diamond. The staff has created an environment that completely takes the stress and anxiety out of big decisions. I went in as a brand new customer with no purchase history and was met with some of the most personal service I have ever experienced. Alyse & Ursula were knowledgeable and reassuring of the decisions I made when purchasing my fiancés engagement ring. In a return visit, when inquiring about the process of purchasing a Rolex in the future, Brandon spent nearly a half an hour with me explaining the process. This is NOT the standard at all places that carry Rolex watches. The people who work here care deeply about their craft, and it shows in the way they treat their customers.I will never shop for jewelry anywhere else in RI, Providence Diamond is as good as it gets.

In December of 2019, I was a victim of larceny where my first Rolex GMT was stolen. The empathy and welcoming feeling I received from the folks over at Providence Diamond and MY MAN Joe Buzdigian was amazing.I explained to Joe my situation and began my search for another piece to hopefully be able to pass down to my children one day. Countless times, Joe sat with me and simply talked watches, current events, and everything else you could imagine.Not only did we talk watches, I received a ton of information on diamonds and diamond earrings from Ursula. They answered all of my questions and located beautiful stones for my girls and wife!Can’t thank you guys enough! Thank you!!!

Providence Diamond has a very nice atmosphere with very kind and professional people. During my visit I spoke with a gentlemen Joe regarding watches. He was top notch in his knowledge and was very courteous even with all my questions. I will be returning soon.

Extremely well-informed, helpful, polite, and otherwise excellent. Alyse was a massive help in picking out an engagement ring. Well definitely be back for wedding bands and I will certainly recommend this to my friends who are looking to get engaged.

I went in yesterday and was helped by a young man named Joe. I just want to start by saying that he made the whole process a wonderful experience. He was patient ,extremely knowledgeable , and I felt right at home . I was shopping for the right timepiece for my retired father who completed over 35 years in the police department . Joe was able to narrow down the best watch option for my dad based on my dads career and current life style. Actually we even worked one out for myself and my wife. Although Im in the waiting process I look forward to doing business with him for all my Jewlery needs. I will be back this week to pick up a gift for my wifes birthday. I highly recommend Providence Diamond . If you stop by just ask for Joe

My 14 year old walked into the store today and was met with a “what do you want?” vs. “How can I help you?” - not sure why he didn’t get the same respect as any other paying customer would receive. Sure, his measly $50 purchase wasn’t going to be much, if any commission for you, but showing kindness and professionalism should be a constant. And when you asked him if it was a gift and you didn’t hear his response, there was no need to say “you still didn’t answer me!”. I am certainly not one of those moms, but I almost walked in to let you know that everyone that walks through that store should be treated fairly . My son worked hard for that money he spent in your store….sorry it wasn’t a high ticket item, but that doesn’t diminish his purchase. He did tell me that the other salespeople and security guard were nice, but it’s always that one bad apple that ruins the experience.

Who said Batman can’t fly ?! I just want to give a big thank you to all the super hero’s at Providence Diamond for making my birthday a special one. Joe’s level of service is second to none he is extremely knowledgeable with the Rolex brand . Alyse is amazing, very attentive and takes time to help in all my jewlery needs . Lisa’s spark always makes it fun whether I stop in to say hi or im buying a gift for a loved one. As for the owners Brandon and Dan , thank you for not treating me like “just another customer“ but more like family. Such a big wonderful staff and I’m sorry if I left your name out but you are all much appreciated. For the people reading this if you haven’t already, go check out Providence Diamond . It will be the best service and quality jewlery experience !

Left here feeling like $1 million couldn’t be any more appreciative for this company thank you so much once again I love my Rolex looking to return to do business great place to shop

Providence diamond is best place due to the customer service. The staff is so non judgmental and will take every guest seriously on what they are looking to purchase. I been working with Joe and he is nicest and most knowledgeable person i ever met. He let me try on bunch of Rolexes I am in market to buy which most places don’t allow. He doesn’t sugar cost anything or gives you false hope and let’s you know it takes time to get a Rolex of a certain type due to high demand which I respected a lot. Thanks joe and hopefully we can get this watch soon. Sincerely Jeffrey spaulding.

I rarely write reviews but my experience was one of a kind. My wife and I visited Cranston, RI to specifically check out Providence Diamond as we are looking for a specific watch. We were greeted at the door and walked to the display and seated where we were able to check out a variety of watches. Brandon was extremely friendly knowledgeable, passionate and patient with us as he talked us through the art of finding the right watch for us. We know we made the right decision to work with Providence Diamond to find the perfect watch. Thank you Providence Diamond for the great service and amazing experience.

Great experience. Clean environment. Friendly & welcoming staff. Highly knowledgeable on their products. I made a purchase at their Blingfest event, which was VERY popular. Providence Diamond is easily the best place in Rhode Island to buy quality jewelry. I will be back!

Where to begin with Providence Diamond! They are the absolute best. Suzanne and gang always make sure their clients feel welcome, and are so accommodating! Ken is such a great asset to your PD team! Top notch customer service, they make their brides feel a part of a family, and even if you’re just browsing you feel so attended to the entire time. You’ll enter the store, and just never want to leave! Thank you PD team for always making me feel welcome and taken care of! I wouldn’t go anywhere else if you’re in the market for an engagement ring, wedding band, watch, or just need something new to add to your collection.

Providence Diamond is great! Great customer service, Clean and well organized lighted cases. The staff was welcoming and polite. PD has a great selection of high quality pieces from jewelry to watches!

Stopped by a few weeks ago just to express interest in a few timepieces for my upcoming graduation next year. Both Tien and his manager were extremely transparent about the current situation and demand in watches, and were very generous in letting me try on a few of the pieces I wanted. Every time I visit Tien is always professional with me and I always feel hopeful and excited to get closer to my dream watch!

I had a really great experience working with the team at Providence Diamond. They have been very knowledgeable/helpful/friendly and have been a pleasure to work with. I will certainly continue going back there and would highly recommend them to anyone looking for a watch and/or jewelry.

My second time buying a watch here, this time with Joe. He was amazing to deal with. Me and my family had such a memorable experience in the store and look forward to many more. Thanks Joe!!

I feel proud to say that im part of the Providence Diamond family. Im lucky enough to have this store in a drivable distance from my home. Brandon and Joe are extremely professional and friendly. Any time i visit this store they greet me so nicely and always ask my intention to have a cup of water and coffee. I feel so welcoming by this gesture. My dream Rolex watch was purchased from this store in December of 2020. I cannot forget that memorable day. Coolest jewelry show room which i cannot forget.

I’ve been a customer of Providence Diamond for a few years and have had nothing but fantastic experiences. They always have a wide range of gift options available to fit most needs. However, this year I was looking for something a little different. I wanted to have a custom ring made for my wife to match a family ring recently handed down to my daughter from her great grandmother. (I thought it would be nice for them to have similar/matching rings.) I worked with Alyse from start to finish and she made this project seem effortless (at one of their busiest times of year too). Regular communication and it was done on schedule. I couldn’t be happier with the finished product!! Enough good can’t be said about Providence Diamond and I will be a customer of theirs for life!! I highly recommend this establishment to all!

Met with one of the owners Brandon today getting ready for my next watch and he was amazing to talk with and made me feel like doing business here .

I purchased a Tudor Black Bay GMT on 01/02/2021 and I absolutely love it. I was originally hoping to find a NEW Rolex but their stock was rather limited (as to be expected at this time of year). The staff was incredibly knowledgeable about their merchandise, especially Joe who assisted me. He was absolutely professional and extremely patient as I mulled over my many options with no pressure or bait and switch tactics. Puchasing from here was a very comfortable and pleasant experience. I will definitely be back when the new Rolex 2021 models are available. If youre in the market for a luxury Swiss time piece in the Southern New England area stop by and pay them a visit. You surely will not be disappointed.

I wanted to find a place that would have me feeling welcomed as well as comfortable so I started searching online. I found Providence Diamond almost immediately and that is all I needed. Upon arriving I was greated very kindly by Brandon who through out the entire experience made me feel like I was surrounded by a caring staff. I originally came to look for a Rolex, and they indeed had the one I had wanted to see along with several other options. Priced very fare I might add aswell! However I decided I needed time to think about the purchase which they understood completely and I began to browse to gorgeous display cases and a set of diamond studs caught my eye. Brandon saw from the other side of the room and immediately came over and let me view them outside the display. Not one time did I have to wait for any customer service it was phenomenal. Brandon was welcoming, knowledgeable, and most importantly to me, HONEST! I ended up purchasing the diamond stud set!! They are absolutely gorgeous. I would HIGHLY recommend anyone to do their jewelery shopping here as I most certainly will be back ( most likely soon for one of the Rolexs) thank you Providence Diamond as well as Brandon for the amazing first time experience in the store. I will absolutely be doing all my shopping here for now on. Providence Diamond has a new client for life with me. 🙏

I had a great experience working with Brandon, Joe and Mark in purchasing a watch for a special occasion. Great selection and really responsive. Great service makes all the difference. I won’t be going anywhere else for watch/jewelry purchases.

Honestly if there are any negative reviews in this bunch, I dont know how much value you should put to it.I walked in today and had no real intention of pulling the trigger but Brandon was awesome, not hard selling and was just teaching me about a time piece brand Id been ready to take the plunge on for some time.I rarely write reviews so this is saying something. Theyve just added a new life long customer and if youre in the market for a Rolex in RI, look no further!

I can’t believe I waited until today to write a review but I can’t say enough good things about this place. I have been a customer of providence diamond for 9 months, and from the first day I sat down frazzled and wondering what to do, to my wanting to alter the engagement ring, to getting the final product, PD made me feel welcome and taken care of. Alyse is a great manager and was able to help me make the perfect ring, and she’s always available and responsive. Fair prices, free cleaning, smiles and good service/atmosphere. I will never go anywhere else for nice jewelry! Thank you all!!

We went to check out a couple of Rolex watches and we were overwhelmed with the professionalism knowledge and non pressure to buy anythingWe originally spoke to Joe on the phone but we also dealt with Brandan and Dan. They could have not been more personable and it was a pleasant experience. It was doing business with them Can’t wait to go back.

I just had my wedding ring enlarged 1.5 sizes. I was extremely nervous because it’s platinum with a continuous gold inlay design, but the result was flawless. More than satisfied.

Amazing experience today at Providence Diamond Company! I stopped in to speak with Joe today about a new watch purchase. He was very professional and accommodating. I am looking forward to doing business with Providence Diamond, and Joe in particular. Thank you.

I recently purchased a David Yurman neckless for my wife at this business and their customer service was superb! Of course the neckless is spectacular. We never felt pressured, the salesperson (Alyse) was courteous, professional, and cordial throughout the entire process. When she learned it was my wifes birthday she immediately offered champagne and really made us feel special. They are currently servicing my watch and have also kept in communication with me. Providence Diamond undoubtedly has a returning customer in us.Thank you Alyse for a wonderful shopping experience!

I had a great experience getting my engagement ring cleaned at Providence Diamond. The staff was very nice, and he even called me the next day to say they were expediting my cleaning due to a mistake with charging my card and printing my receipt. When picking up the ring I literally gasped because I hardly recognized it! It was so bright and beautiful ♥ price is amazing for a cleaning, Im definitely coming back a couple times a year to get it done.

Exceptional customer service as I was able to return an item for a full refund even after 30 days. Highly recommend. Alyse was extremely professional and I will be back as a customer.

This place is sketchy and untrustworthy. I had brought a family heirloom bracelet in for an appraisal, before COVID. The woman who helped me examined my bracelet and told me it was a pretty “paper weight”. She told me the “stones” weren’t real and the gold wasn’t worth much. Although, she’d take it off my hands for $100. I felt super uneasy about it and have since then gotten second options. TURNS OUT my DIAMOND bracelet is worth about $5K, the gold alone $2K. This business should be shamed of themselves, especially during these times.

I had a great watch buying experience here, walked in with my carhartt and camo hat and was greeted promptly and courteously with zero of that pretentious vibe other jewelers are known for. Brandon was down to earth, extremely helpful and not pushy at all. It was a pleasure dealing with him and i look forward to doing so again in the future.

I stopped in Providence Diamond in December looking for a VERY hard to get watch. I meet with Brandon, the Director of Operations. Brandon is beyond professional. The sales team here make you feel like family, even as it was my first visit to the store. This includes the owner. The store is beautiful and also spotless clean. Brandon called me this week and made my day. THANKS BRANDON!!! I highly recommend stopping in the store if you are considering buying any merchandise they offer.

Providence Diamond is the only place my husband and I will shop for jewelry and watches. The store is absolutely beautiful (if you haven’t visited yet, you’re missing out)! Everyone on the team is knowledgable, kind, and dedicated to providing the best customer experience. You will feel like youre shopping with friends, as youre greeted with a smile by folks who genuinely care about helping you find the perfect piece. I’ve even placed a few customer orders and they all arrived earlier than expected – even during the holiday season! Five stars isn’t enough, theyre simply the best in the business.

Providence Diamond Co. are the best in the business. They are professional and really care for their customers wishes. They kept me informed about the piece that I was looking for. The staff was very friendly and welcoming. I can’t wait to make my next purchase there again and I would recommend anyone looking for outstanding service to please visit them. EXCELLENT JOB!!!!

Always great customer service and great selections each and every time I go in. Providence Diamond is your One Stop Shop. Highly recommend whether your need is big or small.

Providence diamond is a family owned business that truly takes pride in customer service. I couldn’t be more impressed with the professionalism and customer care I’ve received from both Brandon and Joe. From the moment you enter the store you feel welcome with smiles throughout the entire store. This should be the only place you need to visit for all your jewelry and watch needs. Thank you again for everything!GS

Phenomenal store experience. Brandon and Alyse are the best!

A truly wonderful place to shop. Marc and Lisa have helped me with two watch transactions now and I couldnt be happier. They create a very welcoming environment, and all the staff at PD are fantastic! Look forward to many more watch purchases from here!

I’ve made a few purchases from Providence Diamond (jewelry and watches) and have had great interactions every time. Even when I stop in just to look, they are very helpful and accommodating. I generally deal with Alyse and Brandon and both are fantastic to work with. I look forward to shopping there for many years to come!Thanks!** updated review a year later **I have been collecting watches for many years and had the opportunity to purchase at a variety of watch dealers and boutiques with various brands over the years throughout New England and New York. Settling back in R.I., my last few watches have been purchased at Providence Diamond and I can honestly say they’re second to none. This is my go to location for any and all future purchases! Enough good can’t be said about Providence Diamond. Thank you Brandon, Alyse and team. Keep up the great work!!

To begin...I AM a big watch lover.....always have been since I was very young.....and am now 64! I was in the market to expand my watch collection and somebody told me of Providence Diamond. I must say I was BEYOND impressed ALL the way around! Easy to get to....plenty of parking.....and a SPECTACULAR neat and VERY organized store FILLED with REALLY cool stuff.....and, of course, my favorite...ROLEX! AND....A HUGE....EXPANSIVE selection of most ALL the watches Rolex makes! VERY COOL!I had looked on-line for the deal.....and they ARE out there....BUT....the big problem with those on-line guys is.....you NEVER truly know exactly what you are getting (as they tend to do some truly sleazy things).....and the service after the sale is usually beyond grim as I have friends that have gone this route in the past and REALLY wished they hadnt! AND....do keep in mind....most ANY higher end watch manufacturer WILL NOT honor their warranty, and often NOT even take it in for repair, if the watch IS NOT purchased from an authorized dealer.....and that can make a HUGE difference seeing one service from those better watch companies usually runs close to A GRAND these days!Moving on...I DID buy the watch....it was in stock (wouldnt ya just know)....and it was calling to me! LOL One would always want a better deal......but quality and assurance DO come with a price. I did have serious buyers remorse the next day.....and who wouldnt after plunking down over 11K for a watch.....and thought about returning it for a less expensive model. Unlike most jewelers....they WERE willing to offer me a full refund....and they even offered to extend the return period if I wanted more time...to think about it. It was because of that offer....that I took the time to truly think about it.....and decided to keep the watch... It IS a beyond SUPERB watch....and life IS too short!All was great.....then disaster struck! Long story how it happened.....and I will spare you....but the watch was BADLY scratched! I WAS devastated BEYOND comprehension! These scratches WERE bad....and being an experienced watch guy....I knew it! I had visions of it having to go back to Rolex....which would have taken 2 months....and cost me a grand or more....having been down this road several times in the past! I took the watch to another local jeweler I deal with, with shame because I didnt buy it from them....but their price STUNK! I said the watch belonged to a friend of mine. They examined the damage....and said they wouldnt touch it....it had to go to Rolex....and would probably need an entirely new case at MAJOR expense! Can you imagine how upset I was!!!I called Providence Diamond....why I didnt in the first place Ill never know! We all do stupid things! Anyway....I ask to speak with the jeweler working that day....a guy named Jim. I explained my story....and he VERY kindly said to bring it right over. I felt there was hope? I drove right over....still in my pajamas....I was SO excited! When I got there I had to wait maybe 10 minutes for him to finish with another client. He looked at the watch....and said it looked worse than he thought from my description.... Then he said let me go to work on it....give me a little time. I waited pacing around.....probably driving the other employees crazy! LOL After about 45 minutes Jim appeared with my watch. I WAS SHOCKED AND BEYOND THRILLED! It looked almost better than new! After looking the watch over...CAREFULLY...he and I both noticed a couple of other very minor issues...which were fine with me.....but he insisted to take it back for one more go at it. I went out to buy a little gift for his efforts....as HE REFUSED to charge me for ANY of the repairs and his time! Now how often do you find this.....saved my watch....and it was FREE! When I got back he had gone beyond expectation.....and I can honestly say......you couldnt tell my watch from a BRAND NEW ONE!My total Hats Off to ALL at Providence Diamond!!! MANY, MANY THANKS! You SAVED THE DAY!

The staff at Providence Diamond is fantastic! They are attentive and ready to spend time with you to find the perfect piece. And if a piece you have bought there or elsewhere needs to be serviced they can handle it in-house.The selection of jewelry is beautiful and all encompassing. From Rolex to David Yurman to custom pieces to everyday pieces there is something for everyone. I love going in to just look around. Highly recommend a visit!

Great experience as always!

This place is incredible! Every time I go in there they treat me equally as great. The team is always very willing to help me and work with me one on one whether I need a repair on my watch or looking to purchase new pieces. It’s a great atmosphere with a great selection. I will always recommend going to Providence Diamonds to others.

I was served by Jennifer at Providence Diamonds who knew a lot about Rolexes and their availabilities and their models having been in the business a long time. She answered all my questions about the pieces I wanted and others as well. I had come in with my family on vacation and the service by Jennifer was very personal and genuine which customers appreciate. I did get a piece which I wanted thanks to Jennifer but primarily she made me feel like an important customer. Great jewellery store as well with great brands. Wonderful family vibe and I highly recommend the service. Jennifer and the store truly care about anyone who walks through their doors.

Very helpful staff, would definitely recommend to anyone looking for mens/womens jewelry or timepieces.

Brandon delivered to me as he said he would. As a repeat customer, I had all my confidence in him. Fortunately enough, I was able to meet Mitch and John who made my Rolex buying experience, quite literally, one to remember forever. The accommodations, the respect and attention to detail was out of this world and makes my watch that much more special now.I’ve purchased from them in the past, again yesterday, and will continue to in the future.5 stars every time.

Danny and staff at Providence Diamond have always gone above and beyond for me as a customer whether it was looking for gifts for holidays, jewelry and watches for myself, and repairs.

Providence Diamonds was extremely accommodating and professional. They were able to give me an appointment that day. It is nice to work with a company that is family owned and local. They have a great reputation. It is so important to work with a company you can trust. I would recommend Providence Diamond to anyone!

My husband had a custom diamond and emerald eternity band made for me. As always, the staff was helpful in the creative process. The ring is gorgeous! I absolutely love it! The final price was actually lower than the original quote which was a nice surprise!

Jen was fantastic during my visit to Providence Diamond. She really put me at ease, and made the process painless. I had a few requests that posed some challenges, but Jen really came through and exceeded my expectations. Her follow up with me was prompt and detailed, which was important to me. I will be reccommending Providence Diamond to anyone who is looking for excellent service and quality jewelry!

Wonderful experience! My Fiancé and I were looking to replace her engagement ring and Providence Diamond did not let us down. Incredibly informative and helpful.We ended up going to Bling Fest and had a phenomenal time that ended with us purchasing an engagement ring and wedding band.Steve was amazing - as was the entire staff! I would wholeheartedly recommend them to anyone and will definitely repeat. The service was top-notch! Thank you to all!

Not enough great things to say about the people at Providence Diamond. With their help, I was able to craft the most stunning engagement ring for the love of my life. The finished product somehow came out better than the dream ring I had in mind. I was initially anticipating some level of stress in picking out a custom jewelry piece such as this. However, there wasnt one moment when I wasnt excited about the process. The wonderful people at Providence Diamond really made it a personal, enjoyable process every step of the way and they worked with me to accommodate my budget and my vision for this ring. 10/10 service.

Thank you for bringing Jim Paon on to your team. I have done business with him many times over the past 10+ years and I want the public to know that he is the BEST jeweler I have ever dealt with. He has created and made beautiful jewelry for me. He is a goldsmith, watch repairer, etc. He REALLY knows the business inside out and is a master craftsman. I trust him with any repair or design I need. I strongly urge anyone looking to have any jewelry work done, to consult with him.(No, I am not his mother!)

Great store with fantastic customer service. If you get the opportunity to go to Blingfest, GO! A weekend full of great events and vendors

My experience at Providence Diamond could not have gone better. I was treated with nothing but respect and kindness. Daniel was quick and efficient with getting me the information I needed for an appraisal and the remainder of the staff was also extremely friendly and helpful. There is no doubt I will be visiting Providence Diamond Co. For all of my future jewelry needs!

The salesperson was wonderful. The sale fabulous. My daughter and I each bought a pair of David Yurman earrings.

Wonderful store to buy jewelry from!Prices are very fair! Peter the owner is a great guy,and always very receptive to any questions one mayhave!We have been buying our Jewlery there for many years, and will continue to do so.

This is a great jewelry store whether you are looking for an expensive, one of a kind item or a simple piece to celebrate a milestone. Staff is courteous and professional. One of my favorite places.

It was my first time, and it was most definitely my last as well. You see, I called and was encouraged to come in as I wanted to sell some of my jewelry. Apparently, however, my Rolex is undesirable (older model), and the ring, earrings and David Yurman bracelet were “only worth scrap”. And most importantly, Dan had not one shred of empathy, civility or politeness toward me as he shoved my jewelry onto the scale and said “I’ll give you a hundred bucks for all of em.” I try to give rude people the benefit of the doubt. It was very obvious I was not welcomed there. It felt like Julia Roberts in Pretty Woman. I drive a nice car, have a nice home and even an “undesirable” Rolex. But apparently that was not enough to earn his manners. Won’t step foot inside again. Dan needs to have a humbling experience of some kind. Good luck.

Friendly and knowledgeable and not pushy. They are there to make their clients satisfied and not there just to make a sale.

My husband purchased a gorgeous diamond ring as a gift for my birthday. Brandon assisted my husband with making the final decision on the ring and Danny helped with getting the sizing just right. Providence Diamond excels at customer service, which is why we return for all of our gifts or personal indulgences!!!

A medical issue resulted in fingers so swollen that my engagement and wedding rings had to be cut to be removed. I was heartbroken and wondered if I would find a reputable local jeweler to repair/solder the cut rings. Did I ever! Providence Diamond did a fantastic job! My rings looked brand new and you couldnt even tell that any work had been done to them, plus they were completed and ready way earlier than quoted. Marc was very friendly and helpful in the process. Well done Providence Diamond and thank you!

My fiancé and I spent almost three hours yesterday at Providence Diamond - we were made to feel extremely welcome and very comfortable. The staff was attentive, interested in what we wanted, and willing to think outside the box to help us get what we are looking for. Kimberly Puccini is literally a Rock Star. All this during the Christmas rush! Looking forward to picking up our rings on Christmas Eve, thanks so much!

The store was a little busy when I got there, but a staff member was able to help me right away. I was warned that the jeweler was a little backed up and I might have to drop it off and come back later but he said that wouldnt be necessary and he would get it done for me. Excellent customer service!

If it hadn’t been for Jennifer’s follow up on the jewelry I had left for repairs, I would rate Providence Diamon with a very low rating. I found the employees to be disorganized, uncommunicative & disinterested. I had heard from other people that Providence Diamond was the best in Rhode Island. I did not find this the be true. I will probably never go there again. Jennifer was the only saving grace in the whole ordeal.

First class care from the moment I and my wife entered the store. We got the advice we needed, without sales pressure. They are not afraid to hold a big inventory, especially of David Yurman jewelry and we found two pieces; one for my wife and one for myself. Thank you PVD Diamond!

Excellent service. Great staff. We are very happy with our purchase and will be doing business there in the future for our jewelry needs.

I would like to start off by saying that Melia and Jennifer deserve full credit and a five-star customer service rating , for spending their time with me. Melia was able to show some beautiful pieces to me, while Jennifer finished the sale (as Melia had customers already)They are very knowledgeable, helpful and cheerful which made my experience of buying jewelry for myself, for the first time extremely enjoyable and exciting!I will definitely be back in the future for my next big purchase with Providence Diamond !

Recently purchased mens Tudor watch from Joe N. at Providence Diamond. If you are not familiar with the Tudor line, do some research. Exceptional quality and value. Walked in wearing jeans and boat shoes. Very friendly and comfortable buying experience. Joe N. was excellent. Extremely knowledgeable. Was deciding between two models and wanted to do a little more reasearch and sleep on decision. Absolutely zero pressure. Called Joe next day and placed special order as item I wanted was not in stock. Joe got me exactly what I wanted vs just selling me something that was in stock. His follow up was excellent (even checking in on order status on his day off before a major holiday). Its that attention to detail and customer experience that prompted me to provide detail review. Thanks Joe and the folks at PVD Diamond.

Great place and they really work with you! Always a pleasure to go in and never felt rushed or pressured. The quality there is just as impeccable as their service.

HAVE BOUGHT MANYS PIECES OF JEWELRY FROM PROVIDENCE DIAMOND.VERY GOOD SERVICE AND GREAT QUALITY.BOTTOM LINETHEY DO A GREAT JOB.

Great experience. Alyse is wonderful to work with.

I have called this place twice thus far during the holidays and today was my second attempt to get some help and understanding about services on a Rolex watch for my boyfriend for the holidays. The owner told me don’t waste my time to come in this weekend to purchase a cleaning service gift for myboyfriend till after the holidays, because they will be busy and I will be waiting. As a owner I don’t know why you would turn down any kind of business, and as a owner I would never rush my customers off the phone, or tell them don’t buy a holiday gift will be “busy”. He told me he works retail and that’s why he talks fast, I have worked retail many years and never treated anyone like that. I don’t know much about Rolex watches but I know enough about customer service to know this isn’t how you talk your customers. It is the holidays everyone, and every business will be busy that is expected. I know many family, friends, and business partners that come to this store and I will no longer recommend it. Just to throw this in there the services could run anywhere between 500-1500$ It may not be a lot but Money is money, just because I’m not buying a new Rolex watch, diamond ring, or bracelet, I should not be turned down!!!!!!!

Extremely knowledgeable , patient & courteous staff . If u r unhappy with repairs or sizing - they rectify without charge. Specifically with recent ring sizing - the mistake was mine not their’s & they resized without charge..Their motto seems to be customer is always right which is unheard of in today’s retail stores of any kind.The merchandise is very reasonably priced for the quality & beauty of their chosen designers , beautifully displayed & the store is immaculate. Definite 5 stars

Great service! Very helpful and friendly, I would highly recommend and would be sure to go back.

Very friendly and professional establishment. Dan helped me with authenticating a watch and it went over smoothly. Will come back for other watch needs.

Nice selection and reasonable prices but they miss deadlines without a second thought and size you up based upon your appearance when you walk through the door. The staff ranges from dismissive to rude...wont be shopping there anymore.

Been hear with my vintage watch (1960s) for a service. You need to wait cuz people are busy selling and I really mean it. We have a lot of stuff going on around us but the basic idea of Watchmaking support is missing. I was asked to wait for unknown time, to just know if they had qualified people to work on my watch!! I called in and asked if my watch Caliber & Movement could be serviced while giving my brand name. I was asked to come in to store so that they can look at my watch (makes sense, but not really if wait time is looooooooooong). But as mentioned above. people are busy selling things in here, so service your watch at other place where people actually care for your watch as a Time Measuring Insturument. I just went on to another qualified watch service professional to service my watch and it was less time taking (to actually know if one can repair my watch or not and take my watch)than this place and my watch has been taken care of. And yes it was a Swiss made watch. So move on if time really matters.

Excellent staff..well versed and polite..wonderful selection of fine jewelry lovely store well appointed.bright and airy..top notch customer service..my only choice for all purchases and repairs

I have only had exceptional experiences here! The selection is excellent and the service so personal and remarkable!

Shopping at Providence Diamond is always a pleasant experience. The staff is attentive and is always working to cater to your needs in order to make your purchase perfect, no matter what the occasion.

Amazing staff!!! Everyone is extremely helpful and amazing!

My fiancé and I couldn’t be more happy with our experience at Providence Diamond. Steve is beyond easy to talk to and so knowledgeable with all things jewelery! He helped my fiancé pick out the most beautiful engagement ring and assisted us both with finding the right wedding bands. We were treated like absolute royalty during their bling fest event – walked in on a red carpet & greeted with champagne at the door...what other jeweler does that?! This will be our forever jeweler as everyone feels like family!

Experience was great. Quick and easy to get my ring appraised.

Im a repeat customer now and I wouldnt think to go anywhere else! Was referred here but a friend two years ago and havent dealt with any other jeweler since...Pretty simple, when the experience is the best, why go somewhere else! Thanks Dan and Joe!

My go to place when it comes to luxury and great customer service

Excellent service, fantastic selection of silver jewelry!

Awesome experience! Couldnt be more happier!

Very professional and Kim was extremely helpfull!

Great Experience, staff was more than helpful.

Excellent experience with the quality and professional service of Lyssa

My wife and I have had nothing but positive experiences here!