From the moment I got there, everyone was so friendly. This was the fastest that I have ever gotten my oil changed and tires rotated. I enjoyed being able to sit in my car and not have to get out. I also appreciate the recommendations that were given to me. I have already recommended your dealership to my sister and my mom. We normally go to the Cadillac dealership, but I plan on bringing my cars to you. Please thank all of your staff for making my experience enjoyable and fast.

Great team of professionals. Very knowledgeable staff. First time a salesperson could answer all vehicle questions. I tend to do an extensive amount of research on my interest and the staff here was showing me features I was unaware of. Best vehicle purchase experience ever.

I had a notice from Chevrolet that my front passenger side airbag needed work as it was faulty. I called Ginn Motor and they ordered the parts and called me and I made an appointment. I went in to Ginn and they performed the work quickly. I always go to Ginn for everything since I always buy my trucks from them for many years

Had a very pleasant car shopping experience. Michael and Michael were great! Thank you for making my car shopping easy. Love my new car.

After receiving horrible service from John Miles. I vowed never to go back. I went to Ginn on 8/5/21 and the service was impeccable! I went for an oil change and they were all so friendly,fast and efficient. I got an oil change, they rotated my tires check my fluids and had me in and out in less than 20 minutes all while I sat in my car. They worked together like a well oiled machine. I had to let the manager know that his team was A1. An effective team is a reflection of a great Manager/ Leadership Team. I will definitely refer friends, family and I will DEFINITELY be back. I was extremely happy. Way to GO TEAM.

My experience was the best I have had on buying a new vehicle. Great customer service and sales manager was great. Phillip was quick to respond to any questions I had and he kept me updated on status of delivery. They gave me a great price and did all they could to give lowest price possible. My 2021 traverse high country was still in transit when I reached out to them. By the time it got to lot paperwork was done and they serviced vehicle and had it transported to my home 269 miles away. I was even sent pics of vehicle arriving on lot. Even though I have my new vehicle if I have questions they are still quick to respond. I would highly recommend them to anyone.

I called the day before to see about an oil change. I was told I do not have to have an appointment and to just come on in. When I got there which is 30 miles from my house, they informed me they were out of oil. How is the “quick lube bay” out of oil?! Never again will I go there.

Great dealership! Everyone was helpful and friendly. Thank you Mr. Errol Case for a great truck buying experience.

Had a great experience recently purchasing a used vehicle. Low pressure sales experience but they seemed to truly care about getting me exactly what I wanted. Would definitely recommend.

We are a long time family of Ginn Chevrolet. After the service and lies that I were told from service, we will never return again! I was scheduled for an appointment on one day. I went in at my scheduled time and was told that I could not drop my car off, it had to stay overnight. That I didn’t agree with. I was not told that before scheduling and and the dealership already knew what the issue was and it was not an all day job. I explained to the service manager and also expressed that I did not have a alternative ride. I asked if there was a loaner car maybe and was told NO! She did ask me if I could come in on Saturday, in which she had already told me that they could not work on cars on Saturdays so I don’t understand what made this Saturday any different. As I got to the dealership on Saturday I explained to the service manager about another issue that my vehicle was having and asked if I could have a diagnostic done. She first said they would do one anyway then she changed and said that’s a whole other problem and they would need to keep my vehicle for a couple of days. I’m not understanding what is a couple of days needed??? Still no other means of transportation for me, no concerns about me getting to work or anything. I knew I had to pay a fee and was willing to pay whatever was needed. I just needed to see what was going on with my vehicle but I guess because I didn’t look up to par that I was treated as nonexistent. I was left by the service manager as others arrived. She left me to take care of their needs and came back to me last. I was called when my vehicle was ready and told that my car was fixed and also that a diagnostic was done and only one code showed up in the system and was old. I was also told that the code was looked up but could not be identified because it was (tricky) as I went else where to get the vehicle checked they immediately gave me codes and definitions of what was going on. At that moment I could not believe that I was lied to by the dealership! No kind of concerns whatsoever and we are a family of Ginn Chevrolet and because of this treatment we will not be returning nor referring this dealership to anyone!

Absolutely a great experience! From calling to see if the vehicle was still available to arriving at the dealership the next day. After visiting and talking to a few other dealerships in which no one ever greeted us on the lot, to the dry person on the phone who seemed to be having a bad day, the trip to Ginn Chevrolet was by far worth the trip. Shanna Casey whom I spoke with a few times before making the trip and on the way was AMAZING! Her level of customer service was beyond most that Ive seen. She was so genuine and very helpful. Vince Resko our sales guy was AWESOME! We loved his personality from his greeting at the door to the end of the sale. Everyone we encountered at this dealership was friendly and welcoming. Id definitely recommend doing business with them on your next purchase. The vehicle seems to be in excellent condition and was purchased at a good price. Thank you for such a great buying experience!

It could not have been any better! I intend to use Ginn for all future needs. This survey was addressed to my son John. While John has an Equinox, mine is a 2018 GMV Terrain. L would be remiss if not mentioning how wonderful your service rep Ashley was - OUTSTANDING!!!

Deon was AMAZING from order to receipt. Honest and reliable! Matt finished the deal with excellence. Great group to work with!

The service was fast and the people that did the work was polite. The service was great all the way around thanks Ginn

Service Department is horrible. They don’t give you the time of day unless you are paying them money. Any warranty claims are disregarding because they feel as if it’s not worth the time. Typical shading dealership. Only care about money. Also used a wrong email on my invoice to avoid me getting a survey I assume. STAY AWAY.

The tech came out and made sure the communicated with me at all times.

Very satisfied with my experience at Ginn Chevrolet. I arrived at 8:30AM and was walking out at 10:30AM with my new vehicle. Very fast process and very nice people.

Yolanda made everything very easy to deal with make sure you say hello when you go by there

Exceptional from the moment I walked in to the moment I left. The team went above and beyond to make sure everything came out perfect. They even helped me get insurance set up because my previous insurance was being less than helpful through the buying process!

Deion could not have been any more helpful. Very professional.

Ashley and River were awesome! I got a new tire and my side mirror replaced in less than 2 hours. Kudos to them and the team!

The courteous staff was inviting. While getting the job done, they seemed to keep a good work atmosphere talking to one another while explaining things to me about what was being done to my vehicle. Also told and showed me what to watch on the type vehicle I have, which was nice bc I did not know about common issues with my vehicles make/model.

I purchased a 2013 Ford Explorer from Ginn Chevrolet yesterday. The salesman Randy Byrd was very polite as well as the manager Michael. They both did everything they could to get us on agreeable terms for both parties. I appreciate everything they did for me. If youre in the market for a vehicle please go check them out. I will be back to see them.

On April 12, 2021 we started searching for a truck online in different states. Then we decided to ride around Conyers and Covington looking at different dealerships and were told we would not find what we were looking for because of COVID. My husband and I are believers, so we knew we would find exactly what we were looking for. The last dealership for the evening was Ginn Chevrolet and they were already closed, and they had our truck on the lot. The next morning, April 13, 2021 we made an appointment to text drive a 2020 Chevrolet Silverado HD 2500 LT Crew Cab and purchased it. This was the most enjoyable experience in buying a vehicle, because our sales person, Vince Resko was so personable, nice and professional, he made us feel right at home. We are very HAPPY!

It was quick and everyone had a great customer service..

Keith Perkins is amazing! I explained the type car I wanted & he made it happen! The service was fun, professional & really catered to my concerns & needs. I recommend Ginn to anyone who wants a GREAT experience & reliable car!!

For a oil change and service they were done within the hour very fast and polite.

I AM VERY THANKFUL FOR THE ENTIRE TEAM AT GINN CHEVROLET!!! Deon Gibbs and Phillip Neal made sure that I got the truck exactly like I wanted ! I had extra accessories added and they were installed and ready at my time of purchase!!! Very happy with the entire process!! I have been a customer since 2002! Thanks again Team Ginn !!!

Deon Gibbs is very professional makes your experience feel like it’s supposed to! Although he’s been a friend of the family for 20+ years it’s not a friendship it is Family for us!

My son bought his first vehicle from Deon. He went above and beyond to get him the truck he wanted. Everyone is so friendly and makes you feel at home. Thanks so much Ginn family.

Vince and Mike were amazing….fantastic customer service and love my car

Great service at Ginns Quick Lube - every time I go!!! Sometimes I have to wait but other times its easy in and easy out. I really appreciate that this service is there to use without an appointment!

We meet with Michael Jenkins we have known him for years he was very helpful, they had to help us a little with financing a thank you to Tim Cartledge and Billy Fortson you guys made us fell very welcomed to the Chevrolet family and could not have asked for any better customer service. Thanks again Scott Ellis

Deon Gibbs is always dependable and looks at the best interest of the customer. The staff at Ginn are respectful and provides outstanding customer service. This is from the sales, parts, and service areas. I have bought 5 vehicles from Ginn Motors and will continue to send my friends and family to this dealership.

Excellent experience buying a new Silverado 2500. Michael Jenkins and Michael Mann were great to work with!

I went to pick up a car for my job but great service

I had an oil change and tires rotation, the service in this department is always excellent.The crew is efficient, and provides services in a timely manner. They are friendly and answers questions when asked.

I brought my vehicle into your service department for an oil smell and was told seals needed replacing I spent in excess of $2000 for repair got home still had the same smell and there were leaks in my garage, returned to the dealership and was told that there were bolts that came loose and needed to be retightened, at this point my check engine light came on and was told I needed a new transmission at an additional $5000 cost when I was told my car was ready I picked it up after hours from the receptionist, got in my car the next day and it would not shift into gear. I returned to the service department and was given the run around, I WANT ALL OF MY MONEY BACK AND I WILL TAKE MY CAR TO ANOTHER DEALERSHIP CAPABLE OF REPAIRING CORVETTES !!!

I Enjoyed My Purchase For My Vehicle But Had A Bad Experience Helping My Daughter Purchase Hers Even With The Recommendation

Best customer service ever!Having never bought a truck before, this purchase was uncharted territory for me. Michael Mann and Brian Pace went above and beyond to make the experience a piece of cake...and my gorgeous new truck is the cherry on top!I highly recommend this dealership and everyone who works there!

Great experience with buying our new Tahoe. Vince was excellent to work with.

Mr.Deon Gibbs, in Covington Georgia sold us the best Exquinox in the world.He really listens clearly to the customers lives. Please call him to let him know how satisfied we still are with his Leadership.Praise God you all have someone who loves hia customers.I will refer everyone I know to thia company.James and Chiquita QuickConyers, Georgia

Very good experience, good price and good service.

Ashley was very nice and efficient with information and scheduling.

Do not go to this place!! They don’t make brown skin feel wanted. I called over the telephone and they appear to be very nice and told me to come in at 7:30 in the morning. Upon arrival at 7:40 AM they looked at me and told me it would be next week before they could look at it. I told them what the error code was reading on my dashboard. And they looked at it all right, they came back and told me the same thing that read on my dashboard.

It was good been using Ginn for 12 years now

Everyone was friendly and knowledgeable. They got me in and out with what I needed

Brian was my salesman and was outstanding. He came with me back to the house to show my wife the truck and to answer any question that she might have. For the most part, I was in and out really quick, even with two trade-ins. Thanks for everything.

Vince is pretty good. Cars are over priced.

Service was fine, but I only seen one young lady wearing a mask. Absolutely no one else was wearing a mask including the young man taking my information for my oil change. . No one was following any CDC guidelines during this time of covid 19, Being a at risk person I cant afford to take a chance with my life, and for those reasons Ill take my services back to the dealership where I purchased my truck from in gwinnett.

Absolutely awesome. Quick fast friendly service. Love the technicians

Well if you want to drop your car off for a simple warranty fix and leave 2 weeks later still not fixed and with new body damage that they try to blame on you, then this is definitely where you want to go.

Thank you for Supporting Walnut Grove High School

Our service truck fleet is the lifeblood of our company. If they go down, our customer is affected. We are talking 37 years of knowing what truck will perform better over and over again. Hands down you cant beat a Chevy. This is our hometown and Ginn Chevrolet is our kind of dealer. Good honest folk that will take care of you. Try them, you will be glad you did.

Fast, efficient and outstanding customer service

Super Fast and Super Friendly

In and out with my oil change. Friendly staff

Fast and easy, staff was very friendly and willing to help or answer any questions I may have had. I will recommend others to this location.

I was mistreated here the sales person was nice but the manager handling price was cocky rude and disrespectful. I felt the manager did not want the nonwhite sales person get the comission. Never again. I had cash and couldnt buy here. I found a newer less abused Tahoe at Mikes Tires down the road. Dont go here if you want respect as a Woman buying.

The customer service was great on waiting in and out Thanks

Awesome group of people! Very helpful and made it possible for me to drive away in a brand new truck. No complaints here!

Service was quick and easy. The service tech was friendly

I had my vehicle repaired using Ginn Chevrolet body shop. From the beginning to the end they call and gave up to date status about my car from the damage to the parts. A great experience. I truly recommend Ginn Chevrolet for your body repairs.

Just the perfect experience from start to completion. Could not ask for a more professional staff from sales to service/parts.

Service manager was very hands on and was helping his staff. They got me In and out quickly. No issues with using my warranty. Highly recommend ginn quick lube!!

Great Experience!Nice/Friendly Staff all around!Very helpful & Kept me in my budget for a new 2020.Would definitely recommend this location.

Love going to the express lube. They are quick and friendly. Look on their website for oil change and other coupons for the service department.

There very nice & they explained everything so you know exactly whats going on . Got very nice vehicles at good prices . will tell anyone to check Ginny cheverlot out first

They ran our credit for dear life but service was ok. Not much to choose from on the lot.

Buying a car or truck can be a harrowing experience...!I just picked-up my new Silverado High Country pick up truck and the buying experience could not have been more pleasant... Two men there, Michael Mann and Brian Pace made the entire process hassle-free and could not have done more to accommodate us...I live in Marietta, but Mann and Pace, who I was recommended to, made me a friend of Ginn Chevy and I will always visit them first, in Covington, for all my auto needs...Beau Bock

I found this truck online from 2 states away. Matt was a big help through this process and everything went smoothly. They delivered my truck within 4 days of the first call 450 miles away. If I’m ever in the market again, I’ll definitely consider calling Ginn Chevrolet. 2021 2500HD LTZ Duramax.

I came in for a oil change, free inspection and tire rotation. All went well except that after they did the tire rotation. My tire sensor does not work anymore. It was working fine before they changed the tires around. they said it was the passenger rear. Now, none of them work. They are telling me that I need to purchase a new sensor.I am a repeat customer. My first bad experience.

I went in for an oil change today. The service crew was delightful. I did have a concern that was above the crew level so the gentleman went to speak to the manager. I waited and waited after a while the gentleman came back and relayed the message from his manager. No I needed to speak to a higher level. I continue to wait, the manager went to the car next to mines but did not come to address my concerns with me. Jason is the service manager there and he really showed poor and lack the skills needed to help customers.

It was very smooth and fast made Mefeel real special and the work was great....

Lack of communication. Could have had my truck back weeks ago. Was told $125. Paid $225. They lost a customer. Would give 0 stars if possible.

I hope this email actually does reach owner because I really want them to know about my personal experience. I had inquired about this vehicle it was actual truck that match all my options when I did a build and price. I was contacted back by Michael Mann. Michael confirm the vehicle was in transit currently and should be arriving soon. I discussed and conveyed to him that I wanted this truck and even inquired that I know special of employee pricing you must get vehicle before special ends. I want to say that I even said is there anyway I can place a hold or what I would have to do. Was told since it was in transit that could not be done. Michael then took my number and informed me he would keep me updated. Couple days passed and I contacted Michael to ask about any updates on transit or anyway to check. He sent me a message back to given him a call. Once I contacted Michael back he informed me that a regular customer had come in and was looking for a specific truck. I was then told by Michael that Ginn no longer had the truck cause they traded it to another dealer for the regular customers truck. I then told Michael how can this be cause I told you I wanted this truck and was told nothing could be done until vehicle arrived. Michael then proceeded to tell me that my requests were unrealistic since I lived in South Carolina. Yes I live in SC but Im only about 100 miles away. No it wasnt unrealistic I even offered a down payment to hold vehicle before. This is totally unacceptable and poor business. He then went to arguing with me telling me I was wrong and actually told me well you can go to Alabama to get truck. What business argues with a customer then tells them they can drive 400 miles to buy it. I can guarantee you the other customer come in wanting a more expensive truck so the truck was traded to make more money!  Michael had terrible and unacceptable customer communication with me. I surely hope this isnt the way you want the business to be run and customers treated this way!Sent from my Verizon, Samsung Galaxy smartphone

My visit at Ginn Motor was good and fast service on 2/16/21 between 8 am and 9 am

They were excellent! I went there for an oil change and they checked everything! They told me my tires had plenty more miles left on them and could have easily sold me a new set. I am very happy with the service I got for my 2017 Chevrolet Trax LS.I will definitely go back and also tell my friends about you guys!Thank youTheresa Bowling

From the moment I contacted them, Devin was amazing. He got me exactly what I asked and had no problem sending me all the numbers upfront. Since I live in Augusta Georgia he made the trip over there easy. He had all the paperwork prepared ahead of time in the car pulled upfront and waiting for me. He did an outstanding job in assisting me with my purchase of a Toyota Prius. I definitely will recommend anyone I know who is in the market for a new or used vehicle in the Augusta area to go see Devin and Ginn Chevrolet.

The team at Ginn Chevrolet worked diligently to get me in the truck I wanted. It was a very pleasant experience without a lot of push or pressure from the sales staff. If the need for another vehicle were to arise I would make Ginn my first stop.

Had a good experience only thing I didn’t like was I scheduled an appointment and still had to wait in line for service and was told they no longer so appointments just drive up service

The new team they have at the quick service area is great! They asked to check my air filters, which was never done before with the old team that was there. My car is only a year old so I was surprised at how nasty the filters were. I couldnt figure out why my car had a moldy smell when I turned my air on. turns out my cabin filter was also nasty.

By far the best customer service from a dealer ever including the ones I’ve worked for! Jerry in service is more than incredible l! He made a horrible day i had been having a great day to have! Only if we had more people like Jerry! Super job, replaced things no dealer ever mentioned, took my dash off to replace a filter, disinfected my vents and changed all bad filters! Man this service was way over my head honestly! Keep it up Ginn! I’m going to drive an hour just to get my service there!

Serviced my vehicle. I was happy with my experience. Very friendly and fast!

Excellent care and attention gives to my vehicles. There Hotwheels 50th Edition Camaro and Corvette have me about to get into debt.

Great customer service

The gentleman that helped me was great very informative and knows the products

You have had my car for 3 days and haven’t even looked at it. They said it might be next week before they can look at it. Really then why did you have me bring it in 3 days ago I was without a car for 3 days to just have it sit in your parking lot. I was told 3 days to make repairs. Ridiculous

Yes yes yes Ginn has done it again!! After purchasing 6 vehicles within the last 2 years Ginn always exceeds my expectations. Their DONT only want to just sell a car but making sure you’re happy is their ultimate goal. Deon you’re the Best there is never a moment I pull up that you don’t embrace me with such welcoming smile. And I want you to know YOU ARE APPRECIATED. Matt is awesome he’s even tied my shoe after his long day hard at work. Mrs. Wendy is so patient and know those vehicles as if she designed them. And again thanks to the owner of Ginn Chevrolet located in Covington Ga. I don’t think you could have chocolate a better group of individuals to help you carry out your vision for the business. Thanks for my 2021 Tahoe ❤️

Wonderful experience purchasing a new vehicle. Second time Ive gotten one from Ginn. First time was used, but same care and attention. Patient and helpful in the decision process. Great getting loan rates - beat my bank offer. No pressure!Devin Morris was a patient and helpful sales rep, who answered all our questions.

Would not recommend! They will railroad your credit went in with pre approval from cap one and they still sent my credit to 3 other banks after I told them not to!Would like to add they did call me after putting in this review! Michael was quite nice and explained it was a mistake! Tho it can’t be fixed now I do respect the call and effort to apologize and make things right with their customers!!

They did a great job.

Very pleased with the sales team on my new vehicle. They are honest and upfront with everything no hidden fees or low prices just to get you in the door.

This was the second time I have used Ginn to do routine work on my car and both times they did a wonderful job. The employees are very nice and work quickly and the work was done well.

The service they provided was quick. Everyone was very professional.

Good Service

Used the quick service lane. In and out quickly for oil change and tires rotated.

Service is always prompt and professional. I know exactly what is happening with my truck.

I am very disappointed in Ginn Chevrolet on 278 in Covington, Ga. I took my father’s car to Ginn for repairs last month and he still broke down on the side of the road. We took it back last Saturday and it is still waiting to be fixed. The service rep had someone looking at the car while I was on hold. Plus the service rep said I still have to pay 125 dollars for basically nothing

There was a little bit of confusion/miscommunication but other than that, everything went smoothly. I came to Ginn because we bought our new truck there and want to make sure it is serviced by professionals who know the brand. I will definitely go back, and would definitely recommend them.