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Justice Auto Service and Towing
4219 Decoursey Ave, Covington, KY 41015, United States
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Justice Auto Service and Towing
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Cr
Review β„–1

Highly recommend this towing company. Fast respond times and very kind. Very grateful for this service. Thanks again and God bless you all!!!! 😊

Mi
Review β„–2

This towing company answered quickly and came to where I was at very quick. They had a great price but I do recommend having cash on you because there is a fee you have to pay to use a card. I recommend them to anyone who needs one

Fl
Review β„–3

There was no dilly dallying. They were on it with great professionalism in their craft and communication. The driver was courteous enough to drive me up and down the road for gas. They do offer gas in a jug if they’ve got it, but the only reason why that is shaky is because they’ve had problems with people being shady enough to not pay them back. Overall I can thank them with my full heart for helping me out of my situation. There was no discrepancies.

Os
Review β„–4

This is the best Towing company in the whole city. Specially the driver John who was very nice and got there very fast; less than 20 minutes. If i need this service in the future i will mot doubt calling this same company and asking for the same driver. Overall, extremely happy.

De
Review β„–5

Roger Justice went over and above to make sure that we and our car got to safety! Extraordinary service!! Highly recommend Justice Auto!!

As
Review β„–6

Roger was very polite and nice! He came faster than he said he would, and made sure I was ok. He works very fast and helped me find a tire for my car!

Cr
Review β„–7

The man was very rude and unprofessional. He left my bf and I on the side of the road. Told us we had to find our own ride after we sat there for 5 hrs for my insurance company to find a tow truck. Cars flying past us and no where to go. I jope this place goes out of business. Noe my axle is broke on my car. It was fine before the tow.

sh
Review β„–8

We were rescued by Derrick. I can not say enough about how great this man was. They told us an hour and he was there in like 30 minutes. He was very friendly and very knowledgeable about what he was doing. We got the truck towed and I really hope if we ever should need this again I hope we get Derrick but my guess is if he is that great then that is what all of the people that work there are like. I have never been so satisfied with a service as I was today.

Ch
Review β„–9

Jon was my tow driver, he arrived to my vehicle in less than 30 minutes on a rainy Sunday evening. He was not only courteous to me, but extremely careful with my AWD BMW 330Xi. Please note, the photo below was taken before Jon had finished securing all four wheels. He was very thorough, I would definitely recommend πŸ‘πŸ»πŸ‘πŸ»

Kr
Review β„–10

Very quick and friendly despite fighting traffic and rude people to get to me! Great experience! Made a very stressful situation a lot easier!

De
Review β„–11

Jon,Thank you for everything you did. You contacted me shortly after my request. You were professional and helpful. You got to me quickly and able to deliver my car to where I requested it be taken. You represented Justice Towing as providing the highest caliber service for those in need. I highly recommend your services to anyone searching for someone to tow their car. They will not be disappointed.

On
Review β„–12

Need I say his name? Well, I must! His name is John. He is one of the most polite and friendly individuals I’ve met in the Northern area. He’s very considerate and works with a sense of urgency. I was quoted 55 minutes by my dispatch from AT&T. John called before arrival to confirm location and was at my vehicle within 15 minutes of the dispatch call. I had already waited 3 hrs for Kentucky Auto Service just for them to stand me up. John dropped my vehicle off at my home, called me back to confirm drop off location, time, and even doubled parked me for my mechanic to have easy access. He is by far the best model for exceptional customer service. Thanks Again!

To
Review β„–13

I was in a bind and the guy helped me out, he was super kind, fair prices, and his services were very convenient. Highly recommend

Ka
Review β„–14

Hands down the best towing experience I’ve ever had. It sounds weird to say since you only need a tow when you’re having a bad day, but they were so wonderful! We had a different tow company cancel our service without telling us or our insurance, so we had already waited 4 hours in the cold. As soon as Justice Towing accepted the service, they communicated with us, updated their location with my insurance (State Farm) so we could have an up to date ETA, and they were there so quickly! I am so thankful for their help!

Sm
Review β„–15

I was in a huge bind considering my truck broke down in northern KY and I live 95 miles away. On a Sunday I got a great rate and the driver was here quick. These guys really do look after their customers. Would definitely go through this company again. Thanks guys!

Co
Review β„–16

We have going to Justice Auto Service for a couple of years now for all of our vehicle needs. Roger is professional, personable and easy to work with. He is always quick to diagnose and fix our vehicle issues. Tonight was the first night that I have had to use their towing service. Our driver John was prompt , professional, and personable. He arrived in 12 minutes. We started with no traffice and ended up dealing with work traffic in our neighborhood as well as an on coming ambulance. I have never seen anyone manuver an tow truck as quickly and safely as John did this evening. He worked quick without impeding the traffic. Thank you both for your time and service. Highly reccomend their services.

Me
Review β„–17

Jon was great. Super professional and fast arrival time. Stayed in touch with me the whole time and got the job done. Definitely would recommend to anyone looking for a great company and quality staff!

Em
Review β„–18

I Definatly recommend justice auto very friendly workers, Fast service and great pricing i will defiantly call again if i need anything.

Ma
Review β„–19

After a different towing service failed to show, Justice immediately responded when called. Driver communicated with me very well throughout the process and was professional. Great service.

Jo
Review β„–20

Jon was my driver and I wish everybody was like him. Very caring, honest, and professional! He to extra good care of me and my vehicle! He was 15 minutes early and treated my car as if it was his own. I highly recommend this company for being fair with their pricing. I was stranded 55 miles away from home and Jon showed up in 30 minutes after dispatch said 45. I was also quoted a much higher price from three different companies and was told I was going to have to wait 2 hours. Jon is one of the most friendliest people I have ever met and he made what was a bad situation better just by being himself!! Thanks again Jon!!!!!

Li
Review β„–21

Jon from Justice Towing came to Auto Zone to tow my car. He was WONDERFUL! He showed up 45 minutes before I was quoted, kept in constant contact with me, and let me know exactly what he was doing while he was loading up my car. He was nice enough to handle getting my car and key to the shop, because I was late for a rare family dinner. My cell phone died at Auto Zone, but Jon left me a follow up voicemail after he dropped my car off at the shop, verified that it was there and the key was in the drop box. Because he Jon came to get my car on a Sunday, I was able to able to get my car fixed and back in my possession by lunch time on Monday! Justice was sent by my insurance company, but will now be my tow company of choice and DEFINITELY the BEST that I recommend from now on! Thank you Jon and Justice, you were amazing!!Lisa Switalski

Bu
Review β„–22

John the tow truck worker was very nice. I was very impressed with everything he did. He made my day 100 times easier and run smoother. He even helped me open the garage door that I couldn’t figure out. He wouldn’t take my tip. That warmed my heart. I am super grateful for all his help today.

Te
Review β„–23

We had a auto breakdown(car overheating) on vacation. Our car was a rental and we needed help. auto assistance (avis and it wasnt so good) sent out Justice towing and they saved the day for us. We cant get over how good they were.If you never need towing(and I hope you dont) please call justice

Ke
Review β„–24

Jon came and got my van which was not running and parked in an awkward position. He helped us to push the vehicle and treated us very professionally and kind. I will most definitely use these guys in the future. Thanks again, Jon!

Do
Review β„–25

Called 3 other tow companies before Justice and they all only had one tow truck and none available. Justice was on top of it and Jon the flat bed driver was quick to arrive and get our vehicle loaded and on its way. He gave us a lot of helpful info also to help get our car looked at to get it running. Would recommend Justice towing to anybody that needs help.

Ry
Review β„–26

Fantastic service. Professional and prompt.We broke down on the highway and the hookup would be in dangerous conditions...given highway traffic. And, he adeptly towed car AND travel trailer.And, pardon the pun, he went the extra mile!Dropping us off the local hotel.Fantastic.

Xe
Review β„–27

I called Allstate roadside assistance and they hooked me up with Justice Towing and Jon called immediately to let me know his ETA and even called me when he as 5 minutes out as I requested.He was very professional and patient with me as I wasn’t sure what was wrong with my car. He quickly jumpstarted it and towed it to the location I wanted. He even waited until I was taken care of before he left to make sure all was good.Would definitely recommend them and couldn’t of asked for a more polite man

Ma
Review β„–28

Roger and Jon both are extremely nice, they not only helped me out once, but twice. They are affordable and care about their customers. I would definitely be using them in the future again. Thanks guys!! Youre awesome!!

Am
Review β„–29

Jon was awesome!! He was very nice and funny. Great customer service! He’s definitely a great asset to your team!The service was averagely priced and about the only place around that was willing to tow my car 32 miles.Thanks Jon!!!

Li
Review β„–30

My insurance company had called another service first. I waited in a supermarket parking lot for nearly an hour and a half in 30 degree weather. I was freezing. I called them and they said it would be yet ANOTHER hour.I got my insurance company to call another company and they called Justice. Jon called me immediately and said he would be there in ten minutes. He was very nice and reassuring on the phone. And he was there in ten minutes! He was an angel. He was a saint. He was a gentleman and a scholar. He got the car started right away. He couldn’t have been nicer, and was very professional. After that first experience, I was certainly lucky to get Jon.

To
Review β„–31

Professional and got the job done right. Sitting on shoulder of I-75 (in a bad spot)...Derrick (driver) got to me fast, got the job done right, and took me to my shop of choice. Really got me out of a jam. Highly recommend!

NK
Review β„–32

Very thankful for Jon to come out and tow me. Was stuck on 71 on the side of the road with very little room due to the snow banksJon was quick and professional. Very appreciative for his assistance.

Je
Review β„–33

My driver was Jon he was very polite and professional. I asked him to place my keys in the drop box and make sure the car was locked. He said he definitely would. I would recommend him and the company to anyone. Thank you!

Mi
Review β„–34

John came today from Justice auto service and towing and did a wonderful job. He was friendly, professional, and did a wonderful job! I will definitely recommend him and his towing company any day! He was very thorough and made sure that the job was well done!

Er
Review β„–35

Jon was THE BEST! He was communicative, on time, and friendly. From start to finish Jon was incredibly professional and worked efficiently. He made the stressful experience of a broke down car feel like a walk in the park. Thank you for top notch service. Nobody hooks em like Jon!

Ka
Review β„–36

I have called several other services and they either did not pick up or they were unable to tow my car. This business picked up promptly and was extremely professional. If I need my car towed I would use them again.

Al
Review β„–37

Super professional and fast getting here! Jon was very kind and even did me a favor in pointing out that I may need some new tires as he’d spotted that my back two tires were starting to rot and one had a nail in it as well! He also tried to jump start my car just to be sure it was not the battery. Overall great service!

Co
Review β„–38

My insurance scheduled a pickup with Justice Autoservice and Jon was my tow truck driver. Jon gave me several options for towing my car and kept constant communication; he even provided some insight towards a possible air conditioner compressor pulley issue which was insightful going into the repair shop. 10/10 would recommend.

Ke
Review β„–39

Jon was excellent, arrived early and provided updates on his ETA. Was very professional and informative. Took great care of my vehicle and got the job done very quickly. I highly recommend them and there services. Will use them again when needed!

De
Review β„–40

They were early. Roger was great at what he had to do. The place where I got my tires cross threaded the bolt and Roger was able to get it off with persistence. I’m extremely well pleased. Highly recommended service.

Ma
Review β„–41

John was awesome! Saved me at the last minute in between routes and I could not have asked for anyone or any business better! Affordable and quick!

Br
Review β„–42

Jon was the driver who responded for my tow and he was absolutely awesome. Jon was friendly and professional. Professionalism in this business means ALOT to me, as I am a woman who has grown up in the automotive industry., and yes even now in 2020 have had issues with men being condescending to females. Jon went above and beyond prepping my 2006 Mini Cooper. He took extra care when loading it onto his flatbed by placing wooden blocks at the base on the flatbed so my Mini wasnt damaged because it sits so low to the ground. And yes when unloading my Mini he again placed the wooden blocks down so there wasnt any unnecessary damage. It took a bit longer for him to do this, but I didnt mind at all. It shows that he cares about his customers enough to take a couple minutes longer to do things the right way. I made sure I got a business card so 1 I could post a review and 2 most importantly I can keep the information on me in case I need help in the future. And I will spread the word about my great experience and will only use and recommend Justice Auto Service & Towing! You have now 3 lifetime customers!!! THANK YOU!!!!

Jo
Review β„–43

Jon from Justice towing did a wonderful job and was super professional in helping us tow our car to a dealership. He was the most pleasant and professional person I have dealt with when Ive had to have a vehicle towed. I highly recommend them and will use them again.

Ry
Review β„–44

John towed my car last night and he was very professional and friendly! I would definitely recommend him and this company for your towing service. He even called me to let me know when my car was dropped off at car X

Am
Review β„–45

Roger is the best!! Towed my car out of a muddy ditch in no time, and didn’t even mind getting his hands dirty in the process. Super nice and understanding and I didn’t even have to wait very long for him to arrive! Highly recommend! :)

Cl
Review β„–46

Jon was more than professional. He was personable & friendly. He also went far and above to ensure that my vehicle was unscathed during the ttowing. My car was actually in an unusual location, wedged on the sidewalk, but Jon made it manageable. I would highly recommend them again..

Ki
Review β„–47

Highly recommend Justice Towing. I called them last week to tow car from my home to auto mechanic. They were very prompt in arrival, professional in hooking up car and delivery to mechanic. They continued to keep me updated on status until the car had been dropped off. I would definitely use them again if I need service.

M.
Review β„–48

Jon was so Professional and a great communicator. He let me know more than once when he would be arriving and he was very concerned about my safety. Would definitely use this company again

Ch
Review β„–49

Great customer service and communication.

Li
Review β„–50

Jon did and amazing job. Very professional. Very personable. I will definitely be using Justice again. Thanks a lot guys. I appreciate y’all.

Ja
Review β„–51

Great work and even better customer service. I really enjoyed my interaction with the driver he was very professional. He provided me with information about potential problems with my car. Thanks!

Si
Review β„–52

Jon picked up my car within 15 minutes and made everything easy! Faster than Jimmy Johns! Best experience with a towing service

Al
Review β„–53

I am so happy I chose Justice Auto Service to have my car towed. Its never a good day when you need to call a towing company but Jon was so nice and friendly when he arrived that it certainly helped take away the sting of not being able to start my car! And my car was in the garage so not the easiest place to get it out from but Jon didnt show any concern and got it hooked right up. The shop we had him dropping it off at was closed and he took care of taking the keys and putting them in the overnight dropbox which was greatly appreciated! Hopefully its a long time before I need a car towed again but if I do, I know exactly who Im calling! Thank you for the great service.

hd
Review β„–54

Jon did an amazing job. Very professional and made sure to tow my car correctly. Will recommend him to anyone.

Da
Review β„–55

I have nothing but high regards for this towing service. They came quickly, the driver was very professional, and made sure my vehicle was dropped safely and securely at the dealership. Great Job.

Aa
Review β„–56

Jon was my driver and did a great job. Came out in the snow and picked me up quickly when my car had broken down. Dropped me off at repair place and helped get the car where it needed to be after hours by pushing it. Fantastic representative of the company and an all around great job

Re
Review β„–57

Wow I mean wow. I was driving on the freeway and my truck broke down and this company rushed out because I told them I was in a very very bad place on the freeway and they were concerned. Jon who helped us was absolutely amazing. Really nice guy really friendly extremely helpful I dont think I could have asked for better service. Thank you Jon

Ga
Review β„–58

Awesome service. The driver John was here with in a hour of calling, i wasnt in any rush. Very professional polite. Would recommend to anyone looking for fast affordable towing. Gary Hamman

Rh
Review β„–59

Roger is truly one of a kind, he cares FAR more for helping people than he does about putting a dollar in his pocket. He came to our rescue at the end of his day and at a significantly less price than any of the other tow truck places around. He was chatty and friendly and turned our awful situation into a much more bearable experience. I hope I dont need to be towed again any time soon but you can bet if and when I do, Im calling Justice. Dont waste your time or money calling anybody else.

Ab
Review β„–60

Vehicle broke down. John from justice came over in less than 20minutes. Very courteous and respectful. Helped me in my time of need 5 star driver!!

Sa
Review β„–61

Good professional service. Driver ( Jon) was courteous and friendly, and gave glowing reviews of his company ! Nice to hear from a happy employee.😁

us
Review β„–62

This guys are awesome they pick up my dad off 74 on a snowy day . Very quick and professional highly recommended

Me
Review β„–63

John definitely was a great help and very friendly and did the services quickly! I recommend this towing service to anyone in the area! Thank You John Your Awesome

Bo
Review β„–64

Jon was very professional, efficient and knowledgeable.Called from tow destination to let me know my vehicle was unloaded, doors locked and key turned over to the garage personnel.I would definitely recommend them.

Pa
Review β„–65

My tow truck driver was Jon. He was awesome, very professional and kept me up to date throughout the whole process. He was on time and called to verify the drop off location. I highly recommend Justice towing and I would definitely use them again.

De
Review β„–66

You are welcome! We are very pleased by the service you proveded! First on the list to call if we need a tow again. Thank you very much!

M
Review β„–67

We received excellent service. The drivers were friendly and extremely helpful. Will definitely use this service again!

Kr
Review β„–68

My husband and I had a great experience. Jon was fast and courteous he arrived fast and on time and towed our car home he drove a good distance for a 5min transport and was happy to help us will tell our friends and family to contact you guys!

be
Review β„–69

John is so amazing, very professional he is so nice and great with communication he showed up on time, carefully loaded up my car and called me after he delivered it to Joseph toyota, he made sure I knew exactly what he was doing. I just found out they fix cars too I might check out their services soon.

Ma
Review β„–70

I work for a Roadside Assitance company that receives calls for roadside help. We often use Justice Auto. I was speaking with John about service, he was more than happy to help, gave an amazing ETA, and really cares about his customers. I am very glad our company uses Justive Auto service and towing. I hope the company is around for many more years, to help serve the public when they are in need.

S
Review β„–71

John arrived earlier than estimated. Was quick with getting the vehicle ready to tow and let us know when the car had been dropped of. He was even kind enough to put us first in line at a dealership :-). We all hate when these things happen but at least it was nice to have the kindness of John show up for our tow.

Sh
Review β„–72

Jon was very friendly and professional. Great service and very efficient! Prices very reasonable and affordable. Highly recommended!!

7
Review β„–73

Great experience and great personality such a huge help recommended to anyone very friendly ...thank you very much John such a blessing

Br
Review β„–74

We were stuck waiting for a tow for over 4 hours, we cancled our original tow and requested another. Justice Towing was our replacement and they showed up in 30 minutes and their driver Jon was incredibly helpful and friendly.

El
Review β„–75

Jon Hall was very professional and arrived immediately and had our company fleet vehicle back on the road in no time. I highly recommend their service.

Kr
Review β„–76

Jon went above and beyond to give detailed communication regarding his arrival and once he had securely towed my car to the location needed. He was professional and courteous, making a terrible situation much better.

To
Review β„–77

John was very prompt on arrival and got us back on the road quickly! Great service!

Bo
Review β„–78

Jon was awesome and very professional. Excellent job thank you Jon!

po
Review β„–79

Jon was very positive, helpful and professional during my tow. He is a great man indeed

Ke
Review β„–80

Fair priced, showed up quick and even helped me push it into garage, good service here

Ma
Review β„–81

John was the driver he was outstanding. I would give a five star rating

Ja
Review β„–82

The guy roger was great and professional. Highly recommend!

El
Review β„–83

Prompt and professional service; came and helped me jump my car late at night when I was alone visiting Cincinnati. Very kind and polite; I highly recommend!

Al
Review β„–84

John was really helpful. He was here with 20 minutes of calling. Great work!

Ro
Review β„–85

I would personally like to Thank Jon for coming out and towing our work truck away for me, I couldn’t thank him enough, he was very friendly and helpful, great personality all around great man. There should be more people like him in this crazy world we live in.

Sh
Review β„–86

Jon was great! Very helpful and professional! I definitely recommend them!

co
Review β„–87

Jon was very responsive, quick, and helped me get my car safely off the highway and towed to get my tires replaced. Friendly and respectful.

Ro
Review β„–88

Fast, friendly, and affordable.I chose Justice Auto Towing to tow my vehicle home. The driver worked it in his and my own schedule so that the tow charge would be cheaper. He saved me $40.They were professional as well as down to earth the entire experience. I was very comfortable and confident my car would be delivered without any damage. Im sure we all have heard towing horror stories. None here.Great job guys. I recommend Justice over any big chain towing companies.

Ja
Review β„–89

Jon was so helpful to me and answered all the questions I had for him. I’m thankful that he came to help me it said he would be here in a hour but he was here in 20 minutes, I couldn’t ask for any better help. Thank you

Ni
Review β„–90

Jon is the best tow truck driver i have ever met. He was on time an everything. Great conversation an very professional.

Th
Review β„–91

Jon was very professional, great service. Will definitely use again

Jo
Review β„–92

Jon was professional and timely. He took the extra time to carefully tow my vehicle.

Ri
Review β„–93

These guys are hard working respectful people. They took really good care of my car. They showed up in a reasonable time. I would recommend this company to everyone. They also do a great job repairing cars. If you need your car fixed these are the guys you want. Thank you justice auto service and towing

Fr
Review β„–94

I am very thankful to find Justice auto service and towing. I needed a tow not once but twice and both times was in the rain and Roger had no problem coming to give me a tow quickly and he was very friendly and made me feel like i was in good hands. He was quick and knew what he was doing. He also worked with me on the price saving me money and time in my time of need. I wont go anywhere else for a tow from now on. Thank you so much Roger. Ill be recommending you to everyone i know.To some up here. Hands down the best tow service out there by far.

De
Review β„–95

Jon was a great driver ! He was very quick , responsive , great communication , on time ! Overall , best tow truck assistance I’ve had !

Ch
Review β„–96

Jon did a great job getting my car out the snow i appreciate it

Ca
Review β„–97

Our driver was Jon. He was a great driver and good at his job. He got our keys out quick and easy.

Ph
Review β„–98

Jon with Justice Towing is a wonderful tow man. He is the one who deserves black beauty (tow truck)

K
Review β„–99

John was very professional and has a very sweet disposition. I would highly recommend their services.

ke
Review β„–100

Rodger and Ricky are awesome, good guys, won’t rip ya off. Great place to get a tow or general auto service. Highly recommend.

Information
100 Photos
100 Comments
4.9 Rating
  • Address:4219 Decoursey Ave, Covington, KY 41015, United States
  • Site:https://www.justiceautoserviceandtowing.com/Home
  • Phone:+1 859-446-0291
Categories
  • Auto repair shop
  • Towing service
  • Brake shop
  • Mechanic
Working hours
  • Monday:6AM–10PM
  • Tuesday:6AM–10PM
  • Wednesday:6AM–10PM
  • Thursday:6AM–10PM
  • Friday:6AM–10PM
  • Saturday:6AM–11PM
  • Sunday:1:30–10PM
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