It was a smooth process and Tanya was very accommodating and helpful. Will definitely be using them for all storage needs.

Tanya was amazing with assisting me with a unit. My family and i just got the worst news of our lives and she helped me feel better. I thank you so much. She made the experience of getting a unit very easy. She is an amazing person.

The facility is clean and secure. Dwayne greeted me at the door. He was professional and thorough. He covered various unit sizes, pricing, services and security with me. I was able to view the unit before making a decision. Thank you Dwayne !

Tanya at public storage in county club hills went above and beyond to help me with my online problem. She was patient, friendly and knowledgeable. Thanks you for your outstanding customer service skills.

Had the opportunity of going to Public Storage on Cicero in Country Club Hills this past Saturday, Tonya is the best, very professional and her courtesy goes beyond exceptional

Tanya is very nice lady…she helf us a lot

Dwayne was such a pleasure to work with in my process of obtaining a unit. He was very patient and informative to make sure that I selected the right unit that would fit me best. Thank you for such a wonderful and painless process!

Nice clean facility. Tanya was vsry polite and helpful. Would definitely recommend to others

Stopped by this store today to buy boxesTanya showed great customer service

Got our clothing boxes from there and were happy with results

Tonya has been most helpful. She never gets annoyed at my questions and always points me to the correct product for my needs

Great staff very friendly.. Clean property

Mrs. Tanya was very helpful, nice and pleasent. Facility was clean which I loved!!!!

We like Tanya, she very nice

My experience with tonya was amazing she didn’t let me leave the store with everything done… I’d give 10 stars if I could

GREAT SERVICE...CLEAN FACILITY

This facility is very high, I am in the process of finding another spot; Corporate keeps raising there annual fees, to where it is not affordable anymore.

TANYA IS A SWEETHEART!!! VERY INFORMATIVE GELPED ME THRU EVERYTHING!!

Tanya is an excellent manager, who offers great customer service. She’s the reason, why I haven’t moved my things to another faculty.

Ms Tanya gives excellent customer service. No matter what the weather may be, no matter how difficult some customers may be, she has always remain calm and professional. I told her what I needed and why as far as a storage and she directed me to the correct unit and my gear has been safe. Ms. Tanya keep up the work and we appreciate you. Divelle

The Facility Manager Dwayne always gives me INCREDIBLE service! He is the sole reason I chose Public Storage and this particular site address as my storage vendor.

I was done dealing with public storage. Dwaynes customer service turned that around. His level of professionalism was beyond amazing. He was patient and calmed me down from closing out my entire unit. Everyone in public storage should be trained by Dwayne.

Ms Tanya is always calm, professional, very helpful and knowledgeable of the criteria of the facility. She’s always willing to help customers resolve their issues and concerns...... she’s the best and she is honored and very respected

Tanya was very helpful and patient. She walked me through the steps online to get setup. Very nice and professional

Tanya was great !!!! she was excellent with customer service, being patient with my husband & I also. She helped us understand a lot of things we didn’t & showed us how to use our new unit ..

Ive had my space for 6 months... The rental fee keeps ⬆️🤨

Tonya was very helpful and nice she made my day thank you Tonya

The manager Tanya is awesome and very professional. I have been a customer for multiple years...excellent service.

Major ripoff dont do it stay away

Tonya was awesome! Very professional, informative. A very pleasant experience! Thank you Tonya for all your help!

I have done business at various Public Storages throughout the Chicago area and this is by far the best when it comes to customer service and quality of facility. Tanya was very helpful and made the process very simple and easy.

Tanya has excellent customer service skills. She is friendly, patient, very knowledgeable and goes above and beyond and that is hard to find these days. She answered all of my questions in a thoughtful yet timely manner. Thank you Tanya. Its a pleasure to see such a personable person greeting the clients.

Ms. Tonya is a great assets to the Country Club Hills Public Storage, she provides excellent customer service.

Tonya was excellent in servicing me; pointing me in the right direction for my storage needs. Thank u so much Tonya !

Daryl was awesome. Very pleased with the service

Stopped by the store today purchased a few boxes the lady whose name was Tanya showed great customer service

I lost the keys to my lock. Both ladies Tanya & Tamara were so much help. Easy going smiled fantastic customer service. I also got lucky b/c the general manager Dan was there and cut the lock for me!!! VERY humble people. I highly recommend renting from this location!!!! TALK TO YOU GUYS SOON.

Tanya at the Country Club Hills location was exceptional!Her customer service was excellent. She was extremely helpful and sincere about helping us find the perfect space to fit our familys needs. She was also patient and made sure everything was extremely clear to us.We sincerely appreciate her knowledge, hard work, and dedication.

Tanya is the best. Thank you for all your help.

Nice person I’m happy

We went to check into the storage facility and had a number of questions. Shakira was very helpful, patient and knowledgeable. She walked us through the various options available and really took the time to explain each one. The facility is clean and well managed. Easy access to the storage units and the facility itself. Thank you for all your help Shakira!

Tanya is a soft spoken friendly lady, who puts you at ease and in near effortless manner, provides a satisfying and comprehensive customer service experience.She demonstrates excellent knowledge of the products and services. Tanya is great at what she does at this location.I was so impressed that I volunteered to give a feedback of my experience at her location today.

I came to get my things from the storage and Tanya was very nice and welcoming to me!😊 She’s a great person there and I’ll recommend this storage to anyone! I’ll still probably stop in just to say hi because it’s not a lot of welcoming people out here but she’s awesome!🥰

Tonya and Tamara were both very polite at this location. After viewing the units, I realized the sizes they had available didn’t work for me. The ladies found me another location not too far with the space that I needed. Thanks so much for your help ladies.

Raquel was very helpful and patient, answering all of my questions. She was very polite, had a good attitude and very pleasant. Thank you, Raquel.

Clean and convenient location. Tanya has a very professional and upbeat personality each and every time I speak with her. Its hard to find great customer service these days but Tanya makes sure all of your needs are met and answers all of your questions thoroughly. I will be using this location for all of my storage needs in the future and referring friends and family as well, thanks Tanya for all you do!!!!

Tanya, was wonderful and made signing up effortless.She had very personable and warm friendly attitude.She is simply amazing

Tanya was very welcoming. Explained all my questions for better understanding. Very knowledgeable about units and insurance. Took the time the show us the unit before purchase. Great customer service.

This is a great property. Very clean and well maintained. The manager, Tanya is helpful. Her knowledge of the storage process is vast, You can rest assure that youre in goods hands!

I just called in and Tanya was so professional and helpful. I usually dont do reviews but, I had to. Tanya went above and beyond in helping me to understand my call & to help me with other questions that I had. Thank you Public Storage for hiring such a resourceful person for this position. We need more people like her to help people like me & others. Keep doing an awesome job Tonya!

Tanya, the manager at the 18400 Cicero Public Storage facility, is excellent.She is very friendly, courteous, knowledgeable and helpful. We had booked a 10 x 15 unit on line, but then decided to go look at the space before we moved in. Tanya took us to the unit and we began to have doubts whether all our belongings would fit. She asked what items we had and determined a 10 x 20 space would work better. We agreed with Tanya and she then went back to the office and worked her computer magic to switch our unit while maintaining our on-line discount. The bigger unit does cost more, but Tanya gave us her best price. We then bought packing supplies from Tanya and she was very helpful. Over-all we had an excellent experience dealing with this Public Storage location and in particular, with Tanya, the manager.

Tanyas customer service skills are impeccable! Her personality was very warm and inviting. She was extremely professional, very informative and efficient. She went above and beyond to answer any and all of my questions while finding the best ways to save me money. I would highly recommend this Public Storage location!

Have used this facility for more than 10 years. Good clean, safe location. Highly recommend. Tanya is the best! She provides exceptional customer service, is friendly, and knowledgeable.

Recently I was in the process of moving and quickly ran short on supplies (boxes, tape, etc). I needed to obtain a few items quickly and at a reasonable price. I instantly recalled my prior dealings with Public Storage, specifically Tanya, the manager at the Country Club Hills location. Upon my arrival I was greeted by Tanya and she was just as helpful as I remembered. She quickly assisted me in assessing my needs and selecting the appropriate package...without breaking the bank. What a lifesaver...thanks Tanya!

Tanya and Tamara are an awesome team! Great customer service. Thanks again ladies!

Best renting experience ever! The property was neat and well maintained, the prices were reasonable, and Tanya (the Manager) was extremely knowledgeable and super helpful. Hats off to Public Storage.

I got help from my new friend Tonya!! She was EVERYTHING I could ask for in making my move easy!! Very professional, very well spoken, and friendly!!! I will be recommending this location to my friends and family!!

Tanya is an outstanding property manager. She was extremely helpful in assisting with our storage needs. Highly recommend this facility.AD

Terrible customer service!!! I moved my belongings in the middle of the month but paid for a full month in advance. My next bill was supposed to be prorated at a cheaper price but it ended up being nearly twice the amount I was originally quoted. I asked if I could make the additional payment the next day but was told Id be assessed a $20 late fee. How?! My paperwork shows a 6 day grace period for payments due. Ashley, the Relief Manager was of no help whatsoever AND she was very rude! She gave me some BS story about prorated payments not being eligible for grace periods. It sounded like she was making the whole thing up as she went along. I asked to speak to her supervisor but was told to call back the next day, which by then, I wouldve already been assessed the late fee. I asked to speak to someone in customer service and she gave me a generic automated system phone number. This has been one of the worst customer service experiences Ive ever had! Ill be sure to spread the word about this location.

Really great experience...no hassle..no stress. Tanya is the absolute best!

Both Tanya and Karissa are joys to work with. Very pleasant, courteous and professional. Excellent customer service!

Carlisle is one of the best managers @ PS.

Worked with Brittany on two storage moves at this facility and had an efficient, professional and compassionate experience both times. She was slammed with 5 customers one Saturday night at closing (4:30pm) when I was needing another storage unit. She was professional and kind to all of us. Great experience here. A clean facility.

I met with Tanya earlier today and found her exceptionally professional and personable. She took as much time as I needed, showed me several spaces and made the process simple. She easily answered all of my questions regarding storage rental and I did end up with a rental. I would recommend her to everyone needing the service.

I rented a space on Saturday I arrived ten minutes before closing. The manager Tanya was great not only did she rent to me within minutes of closing she went above and beyond to get me into the right size. Thanks Tanya you are terrific

I had the best experience renting my storage space at public storage in country club hills. Me. Tanya went above and beyond for me when I came in near closing. I sooooooo appreciate her customer service. Will definitely refer all my family and friends to this location. Thanks again Ms. Tanya

Tanya was wonderful. She has great customer service. I’ll definitely use this location again.

My first time storing I must say Tanya is greatest. She helped to make my move easy. She assured me of the size unit I needed by showing me how to stack my items. I would highly recommend country club hills location to anyone looking to store their belongings.

Mike C. Is very professional, personable, friendly totally meeting your need when possible. The environment is clean and accommodating. I highly recommend this location if you need reliable storage(s).I met the GM and he was awesome and I totally get why Mike conduct himself in such a professional manner.

What a nice experience! Never used a storage facility before and was a little apprehensive. Thankfully, I had the pleasure of being assisted by Tanya! Had no idea how large a space I would need..... she explained all my options patiently and even showed me the spaces she felt might work for me based on my expressed need. What an asset to your company she is! Can only hope to encounter a Tanya in all my future transactions. OUTSTANDING CUSTOMER SERVICE!!! THANK YOU SO MUCH!! : )

The Public Storage facility in Country Club Hills is an excellent facility. I have been utilizing this facility for the past eight years. During my time there, I have had the privilege to work with Tanya. She is an excellent property manager, Shes kind, considerate and definitely knowledgeable of her position. I feel secure knowing my most precious possessions are in a clean, safe facility with people like Tanya who cares about providing excellent customer service.

The property manager was wonderful to me I wasnt expecting her to be such an accommodating and welcoming peraon as she was... thank Ms Tanya I appreciate you!

Tanya is the best! She is courteous, and pleasant to do business with. Its hard to leave when you receive good service. I would definitely recommend the Country Club Hills location.

Ive had storage at this facility for 2 years and Tanya is the best!!!! She is the reason I havent left and moved to a cheaper facility. In the last 2 years my rate has increased over $100 which is ridiculous but with Tanya working there I know our items are safe and secure . She is so sweet and professional and extremely helpful. Kudos to Tanya!!!!!!!!

Tanya was very helpful in setting up our account for my storage locker. She explained the details in a very simple way.

Stopped into the store to purchase some boxes the manager Tanya was awesome. Great customer service

Tanya is great! Very courteous, professional and helpful; a great customer service experience!

I stopped in on my way to work. I was in a hurry I need information about renting a unit. I would never forget the rep that helped me DASHAYA.! she was great.! Very efficient and helpful. I was able to get the information I needed and I was on time for work. Thank you so much for a great customer service experience.

My husband and I visited this facility today to rent a storage unit. Tanya, the lovely lady who helped us, was so very helpful!! She was friendly, courteous, helpful and informative! This facility did not have the type of unit we wanted available, and she guided us to a Public Storage location that did! Overall, a very positive experience and I would recommend this location to all! Thank you!!

Customer service was exceptional. Ask for Shakira. Two thumbs up. Professionalism at its best. Thanks!

Tanya was very helpful and pleasant! Come to the country club hills location for storage units!

Tanya has great customer care, extremely knowledgeable and patient. She explained the special, the monthly pricing, took us to different storage units, so that we can make the right decision. I absolutely loved working with Tanya, she is a VALUABLE ASSET to Public Storage!

Toshiba was so accommodating and pleasant today. She answered all of my questions and informed me of all of my options. I really appreciated her prompt service.

Came in to Public Storage for 8 wardrobe boxes. When entering I was help out by a Manager named Tanya! She was very helpful and professional while helping with what I needed! Then I had to come in again for 4 more wardrobe boxes and Tanya was there again to help me! After having a long and stressful day to walk in a place of business and be greeted by someone with such a warm and welcoming smile and great attitude it kind of puts you at ease! This by far is the best customer service that I have ever had! All because of Tanya I will continue to use the Public Storage services and wont have any problem recommending Public Storage to friends and family! Thanks Tanya

These ladies went above and beyond our expectations during our visit! Tanya, the Property Manager gave flawless customer service! She was very professional and answered all questions to our satisfaction !Crystal was also excellent, very knowable. She was very patient, clear, concise, and personable! These ladies were the major key to our decision to rent at this location!

Tanya was extremely helpful! On March 6, 205, her customer service was superior! She was not only helpful, but she called me to explain the move out process and time. I would highly recommend using this location and ask for Tanya!!!!

Tanya was wondeful. Showed me the unit, made sure i was satisfied, and had great customer service! Highly recommended!

Came in for a rental. Shakira was very professional and excellent personality.

Love this storage facility. Tanya and Carlisle were very nice and helped me get access to my storage quickly. They were very thorough.

Tanya was very helpful

Few of the nicest customer service representatives at the public storage facilities in the local areas. Me Dashaya, Shakira. Above and beyond to for your service needs! Helped me out with a smile

Had a wonderful experience with store associates Andre, was extremely helpful with any questions. also came back later and spoke to Tanya also very pleasant. great customer service

Shakira was very helpful, efficient and accommodating. The place was clean and well organized.

Upon visiting the store, i recieved great customer service. Tanya was very helpful and professional with assisting in purchasing a quick pack. She also informed me that will need additional boxes as well, thanks Tanya youre the best :-)

Kudos to Tanya!! She was very helpful for me when it came to my moving needs! I would highly recommend this location

I had a concert today and I wasnt able to get there before they closed. I left a message and stated that I was sending a friend by to take care of everything. Tanya received the message and was sooo helpful! I truly appreciate everything she did to help in a time of need! We need more people like her!

TANYA was such a pleasure to work with! A godsend she definitely deserves a raise and promotion because I have come to this location and not received good service BEFORE but today TANYA was there and such a big help! I so appreciate the help and effort that she executed! I will refer business just because of her.

Tanya was a very helpful and intelligent customer service agent. She was courteous and always kept a smile on her face. I would recommend anyone to see her when looking for a space.

Hello, my name is LaCosta Marshall, and I am simply writing a review about my Public Storage Customer Service experience. Ive been renting from this Country Club Hills location since August 2012. Tanya, is the manager that is mainly collecting the payments on my account for majority of the time. The property is always nice and clean. I find it a blessing to be able to rent out a storage unit to keep your personal belongings in.

Dayasha was kind and friendly. She helped us get a unit and showed us all the options for our storage needs. The manager on duty was also very friendly. Great job!