Was put on hold for a good 10 minutes. They then pick up, and put you back on hold without saying anything. Then after a bit of that they hang up on you. Finally got through to someone (Julia) who was very helpful, but then either the call dropped or she hung up.I am not looking forward to going in to the pharmacy but unfortunately I have to since they dont even have the common courtesy to answer a simple question.This is unacceptably ridiculous. I will be changing pharmacies to Cub or HyVee.

Very good staff especially YER MOUA! I came in looking for some fashion tape and she was able to get me some.

Unfortunately, we will not be using this Walgreens pharmacy again. My mother and myself have used this Walgreens for years, and the lack of follow-through has caused serious issues. My mother called the pharmacy for her dogs prescription this past Thursday (this medication is for severe separation anxiety and dementia). Due to prior issues of refill times that my mother has had at Walgreens, she thought 4 days would be plenty of time to get it refilled, as there was one refill left. Not one time did anyone call her the 4 days she waited. I decided to stop and pick up this medication for her and was told that the animal hospital (which I just so happen to work at as a CVT) cancelled her prescription. Said animal hospital has never cancelled a prescription that has refills available; that is just not done. So, I left and had my mother call today to get a new prescription filled by said animal hospital, which was done. My mother called Walgreens again and they said that there was an error on the prescription, which my mother called and had that fixed. 30 minutes after the animal hospital closed, she called Walgreens again to make sure it had gotten filled. She was then told that the DEA number was expired and that is why it hadn’t been filled 5 days ago. If my mother had been told that at the very beginning, that would have been resolved. Or heaven forbid, they call the animal hospital themselves to obtain the new information for the DEA number. To say I am frustrated and embarrassed as a medical professional is an understatement. The excuses I was given by the pharmacist was that she was stressed and overwhelmed. I understand her stress entirely, but the lack of care and follow-through by Walgreens pharmacy has greatly affected my mothers dog and her health. I will be calling to speak with a supervisor to make sure this does not happen to anyone else.

I would leave zero stars if I could. The experience my daughter and I had last night when we went to get her vaccinated for COVID-19 was unnacceptable.I set up the appointment for her vaccination last week. When we arrived last night, I showed her insurance card. It wasnt the right card. Because this is a pharmacy they require the Rx card for health insurance. My daughter was turned away because I didnt have that information available.First, this is absurd. The vaccine is FREE. There is no need to gather insurance information. I have spoken to several individuals who got their vaccine at CVS. They were not required to show any insurance information to get vaccinated.Second, although the pharmacy clerk was trying to be helpful she kept us waiting for 15 minutes. I understand she was looking for the insurance information but there was a line of at least 5 people behind us getting impatient. During the wait she said nothing about whether or not my daughter would be able to get the vaccine.Third, my ex-husband has used the same insurance card to fill prescriptions at this location. He has never had to produce an Rx card for these prescriptions.Now I have to try to get another appointment at a different location. The whole situation was ridiculous. There is no reason my daughter should have been turned away for the COVID-19 vaccine.I will not be shopping at this Walgreens or any other Walgreens in the future.

Service at the pharmacy is as bad as it gets. Ridiculously long hold times, often when they finally do answer they hang up immediately to clear the call which forces you to repeat the process all over again. Long wait times in the drive thru, long wait times inside the building, and high frequency of errors with insurance billing. And always some far fetched excuse for why a script isn’t ready, or why it can’t be filled, or why the insurance didn’t go through. Whatever time they tell you a script will be ready, add 45 minutes to an hour to that time to get the real ready time. Staff is disorganized, confused, and often unprofessional. Do not have your scripts filled here unless you are a glutton for punishment.

I have mixed feelings about this Walgreens. The staff are always helpful and friendly. From my perspective they are understaffed in the Pharmacy, especially now, during Covid. You can see them running around working as best they can ( without getting frustrated) trying to deal with so many customers, trying to get them in and out quickly but the employees behind the counter have so much more the deal with as not only do they have to deal with the customers prescriptions to filling and questions, to drive-thru and counter then having to stop to run out and deal with the customers in a differently line for the Covid testing and vaccines. They should definitely have at least a few extra staff members to deal with how crazy busy they seem to be, especially during their peak times. i usually use the drive-thru but if you come inside you can see them running around having to be two places at one but unfortunately they seem to extremely overworked and understaffed. Which If they were able to have a few more staff members on i think things would definitely run so much smoother and they would be able to deal with customers more efficiently, but like most places, they only have a set amount of employees at one given time from what management/ the higher-ups. You can see both parties are already very frustrated, as the line of customers seems to be backing up. They would have alot more happy customers who receive a little more quicker service and not put so much more stress on there already overworked and understaffed Pharmacy employees. I definitely feel for their staff as Ive had jobs in the past where this exact same thing happens and their turn around for their employees is just ridiculous. I wish corporate could see that this situation is just not working and they would allow more staff to be working in the Pharmacy, as the population of Cottage Grove keeps increasing. This just would only make sense.

Awesome store variety of stuff to buy but this is where I get all my prescriptions at every time you dont have to wait too long they also offer drive through pharmacy

I pick up prescriptions here once a month been doing it for years. Over the last year Ive had to wait 20 plus minutes in lines with only a few people in line. Its the pharmacy and once you get through that line if you want to buy anything youll wait another 20 minutes.I had to leave all my stuff even though I was next person to be checked out because I was going to be late for work. Which also prevented me from. Going to my other stop. Im done with this place.

Very rude pharmacy employees. No customer service skills at all.

Horrible drive thru pharmacy. They ask you to wait then take care of other customers first even though youre there first. Definitely seems like discrimination

No one is ever at the photo counter. Very slow and rude employees. Do yourself a favor and go to a different Walgreens.

Never go here!!. Prescriptions are NEVER ready before 2 hours. Clerk is not pleasant. The check out clerk sits in a chair.....lazy? Geez.

I can’t speak for some of the other reviews, but had to share how amazing the pharmacist was here. I am a single dad that came in with a prescription for my 3 year old after a long hospital visit where I found out he had the flu. The pharmacist saw me walking up with him in my arms and instantly helped me. I could tell she dropped whatever else she was doing to take care of me. After a stressful day it was amazing how quick she was to get me and my little dude taken care of and back home. Thank you! Wish I could remember her name.

Very nice staff - especially in the photo services. The photo service specialist helped me edit photos and used her creative eye to make them great! I was juggling many tasks at once while on/off the phone and she was patient and understanding. Very much appreciated!

They need to organize their photos. Its typical for me to go there and be told that my pictures arent there when they are. They also only give me half of my order sometimes. Alphabetizing would probably be really helpful? Consistently writing on the boxes of larger orders? Not sure but there must be a way. Picking up pictures should be easy.

Ordered 17 photos online and went to go pick them up several hours later that same day. I got there and they gave me my envelope which felt rather light. I opened it up to find only ONE of the 17 photos in there, and the slip that says how many photos there should be, and which is the first and last photo in the group of printouts. The one photo they gave me was the LAST one in my group. They checked all their envelopes and the rest of mine were not there. They essentially gave all my photos, but one, to the person who ordered photos just before me, and now theres nothing I can do to get them back from that person. So now a stranger has my photos, and I had to wait for reprints. Never getting photos from here again. If you cant pay attention to what youre doing, youre not worth my business.

Horrible customer service. I sat in the drive through for a half an hour for my medication that wasnt ready 3 hours after it was sent. They helped over 6 clients in the store that walked up after we had been waiting and they completely ignored us. I had to call before someone finally came to help us. Will probably be switching pharmacies.

The employees at this location are absolutely wonderful and make you feel right at home! love to have these kinds of employees working at the Walgreens closest to me!

The employees were very rude.

Never have enough help in pharmacy. Waited once again just to pick up a prescription, this time 1/2 hour. Couldnt get helped. Left without prescription.

The people are almost always very friendly, service is good (even if it can be slow during busy hours, which is understandable) and stuff is almost always stocked up! A nice place to shop!

I have only been here for shopping, not pharmacy needs so I cannot comment on that. I have had nothing but good experiences here. The staff are always nice and helpful!

Very friendly, super nice and full of knowledge employee (Yer).

This is the slowest pharmacy in town. . If you enjoy long waits in line even after waiting for your time to pass this is the place .. . horrible. . people are complete imbiciles that work there !!

Very nice staff the night manager is super awesome and funny

Service at the photo counter is horrible. You can guarantee to wait 10+ minutes for someone to just show up, regardless if the cashier pages someone on the intercom. The only reason I come back to the store is because its the only Walgreens in Cottage Grove. However, I will be switching all photo printing to Target from now on. Dont come here unless you have time to waste.

Terrible. I waited in the drive up for 5-10 minutes and it didnt move. I went inside and there was a line 3 ppl deep at photo and 2 ppl in pharmacy plus 2 in the drive thru. All I needed was some pain relief otc meds for my baby. Both registers were unbelievably SLOW. I asked the woman in photo if there was anyone who could ring me up and she said she was trying as best as she could. I wanted to just go thru the drive thru so that I didnt have to bring my baby inside. Tried to run in quick to get meds. I wound up having to wake up my sleeping baby and wait far too long to get otc meds. I will be using a different pharmacy from now on. Ridiculous.

Walgreens is a great place to get health things and get your medicine and the drive through is great

The photo service is laughably bad. The woman behind the counter was nice enough, but it seems like there’s just not a lot of communication.

Good location. Always have had problems with the pharmacy.

Garbage service. Garbage employees. Garbage company.

So incredibly SLOW, poor customer service in pharmacy and barely can answer the phone...

Friendly service.

Got a prescription re-filled. Was a busy time even though they had a lot of people working behind the counter

Very helpful pharmacy!

Great store!