Daniella is THE BEST SA you can ever ask for! She is sweet, kind and so experienced and helpful.. I had an amazing experience at this store..it was my first time visiting this location!

I purchased a number of items for gifts and found an issue with one of them (not a defect, but a miscommunication as to a specific aspect of the product.) I returned to the store to resolve it, but the person I inquired with was exceptionally rude. They didnt even make eye contact as they told me to try another time and proceeded to walk away. They were certainly busy, but that gesture was just absurd, especially for the high standards of service we expect from a brand like this.Luckily, customer service over the phone was exceptional and they resolved my issue right away.

Jeremy was so fantastic. Thank you for helping me with my 1st purchase.

Chelsea is so friendly & took care of my needs! Definitely meets the level of customer service you would expect from a luxury brand. Thanks Chelsea!!

I absolutely love visiting this Louis vuitton. The customer service personnel are the best. There is a small wait time to get in but thats always been true with Louis Vuitton. Im trying to find the alma BB architecture bag! Hopefully Ill get a call soon from my Louis Vuitton connection. 😀

EVERYTHING WAS SO EXPENSIVE IT MADE ME MAD. THESE ITEMS CLEARLY ARE COLLECTORS ITEMS. HOW AM I SUPPOSED TO AFFORD A 48,000,000 DOLLAR BAG? ARE YOU KIDDING ME? THE SALES ASSISTANT WAS SNOBBY AND TREATED ME LIKE A HOMELESS PERSON. I FELT SO EMBARRASSED AND HUMILIATED. I AM NEVER GOING TO GO TO ANY LOUIS VUITTON STORE EVER AGAIN. SORRY ABOUT THE CAPS LOCK, IT IS STUCK.

... didnt have the bag I wanted and they werent really interested in helping me, since I waznt dressed like I belonged there or had the money to be there... I waznt even offered an alternative bag, to suit/meet my needz/dezire...

Huge disappointment in Louis Vuitton in general like a brand and South Coast Plaza Store. Even if I am a big fan of LV products, definitely I am relocating to the other brand which treat their frequent clients with respect. I was shopping before in different LV locations like European LV stores, NYC, Beverly Hills, Las Vegas and I never had that disappointed and unwillingness feeling before like in South Coast Plaza LV location.

Customer service is terrible, especially after waiting over an hour to get in, very limited selection especially for shoes.The store associates only smile when you hand them over the card or cash for your transaction before you leave.

Excellent service. IThe only issue was, they need to mail the purchase to my home. A little sad that the purchase didnt go home with me.

I am giving the rating to sales rep Kris. She was accommodating, helpful, and patient. She made sure the bag I purchased was in perfect condition. As far as the girl who does the check in was not as helpful. While in line, I asked her if a particular bag was in stock that way I don’t waste anyone’s time and I can give my spot to someone else. She just replied with “ ok I’ll get back to you “ but never did. She had the iPad in her hand and could have pulled it up real quick, but was not very accommodating.

Louis Vuitton is an advantage for me. My sister actually works there. But aside from her. The store is amazing. The customer service is above and beyond excellent. Everytime I go to the store, I am greeted like a priority customer even though they dont remember me as the brother of one of their employees. I love that the most because I am treated and greeted like everyone else the see. So, if you want top notch customer service and you want to feel like you are a little above the rest. I recommend going to Louis Vuitton in South Coast Plaza in Costa Mesa. Its nice being treated like you are on top of the world. Take it from me.

Over priced wallets hand Bags bug I lovem

Did God give the service staff in this shop the right to mess around? I can’t believe that there are such brazen people in this world. You are just a service person, you are not Louis Vuitton, and the goods in the store are not yours. A bunch of rotten goods makes people feel sick.

The best customer service for all my LV purchases. From day one this location has been patient , friendly and helpful . SA Nikolas is the best and always helps me find exactly what I want.

Nice and helpful staffs

Jose Marroquin went above and beyond to help me find the right purse for me, need more employees like Jose MarroquinI will definitely be back

This location is definitely one of the better ones.On a side note, I have to say that Topanga Canyon Louis Vuitton has to be the worst. Unorganized, and the staff is the most unpleasant as well as unprofessional.I was in the area and decided to stop by and get a belt.They were handling the Covid situation very well, and the staff was very nice. Olivia helped me, and she was excellent!

I had a wonderful experience. Danielle was AWESOME! The team was very friendly and efficient.

Great experience at this LV everytime come .

I love this louis vuitton very nice customer service they wrap your items well. Only thing was its so busy so make sure you check in to get your spot in line. Other than that I love it. I feel happy to come here compared to other LV stores.

Very nice organized and friendly staff

I have left a review over a year ago and that was the beginning of my big purchase, all I can say people give you the best customer service in the world 🌎 when you’re dropping money , they give you the best service but once you’re items start coming apart , then they take decades to reply to you , or don’t want to fix you’re stuff ! And I get when it’s ur fault but when the monagram starts to peel off or when the stitching starts to come off they give you a hard time , not to mention I been thru 3 psm in less than a year , TAKE YOUR TIME WHEN YOUR PLANING ON BUYING ANYTHING LOOK AT THE STITCHING AND THE SHAPE OF WHAT YOU PURCHASE THERE Literally just throwing merchandise out to the sales floor without checking the quality or shape ..

Amazing experience here. The sales associate I worked with was very helpful. They are limiting the number of people in the store which was nice. I was looking for a purse that has been sold out for close to a year. I was finally given information that they had it in stock! When I arrived to pick it up, he had it ready for me. Highly recommend this store!

Sad excuse for a designer store and a luxury brand. I have never been so disappointed with a store and have received better customer service from a drive-thru to be quite honest!I purchased an item on August 23rd after locating an item and had a SA reach out to get the item. There were 3 available at the time. I then paid through the link I was sent and went about my business. A week passed, no update about the order. I send the SA a couple texts to get an update. I am told that my item has been pulled from the warehouse (not where it was originally coming from but okay) and was awaiting shipment. Another week passes with no contact from the employee. I then reach back out and ask for an update and a few days pass without a response but I finally receive a message saying theres no ETA on the item and she will keep an eye out for one to come in. Not how an order should work after 1) paying for it and 2) being told that the item was awaiting shipment. I then call the 1-800 number for client services 3 times (starting this past Sunday) and each time I am told that a manager would give me a call to which I request that the general manager call me instead as I am beyond frustrated at this point. Today I finally receive a call from someone who said they were a manager but not the general manager to which I request she call. This manager once again says she will keep an eye out for the item. I had already requested a refund and that was processed this morning. This definitely is not how a luxury brand should be managed.Im not quite sure if its a lack of communication, poor management, or just not caring about customer service that this location has a problem with but I will be taking my business elsewhere.

Friendly and knowledgeable staff. The Bloomingdales store only has womens items

Great service, the person was super knowledgeable, helpful and really nice. Had to wait a while in line though before getting in the store, because of Covid.

The SA I had was so helpful, polite and quick. Better customer service than the Beverly Hills store. 😏😌💅

Its a super store now. Totally remodeled with a great selection of products. Our sales rep, D.K., is awesome. He always makes sure that our experience is top notch. Great people, great attitude and merchandise to match.

Staffs are friendly ,and well organized

GREAT PEOPLE..

Love their selection of bags..

Told my wife that they would hold an item for us. Sold it the day before apparently. WASTED A TRIP FROM LOS ANGELES.

The staff were useless and did not help us at all. We walked in and let this tall Chinese girl with ash colored hair know that we were there to buy a wallet. The moment we told her we were looking for a wallet, she told us to look around and left us there with no help. She went on to help a customer that was there to buy a bag. I guess she earns more money from selling bags than wallets, but none of the staff were willing to help either. They were literally walking around while customers behind us were waiting for help as well. Bad customer service.

Taylor is our representative. She was very patient, listened to what we wanted and showed all the items requested and if out of stock she let us know. Very perfessional.

Great Service...

Even though the wait time was very long and COVID rules were much more strict compared to other stores, it was still worth getting the long wallet! Very beautiful craftsmanship and material!

I went to this place last Feb. first we visit the one in Bloomingdales Sales Representative he was so nice I couldn’t find what I wanted so he referred us to the Boutique. So we went here we can’t hardly find sales associate available. So it takes little longer then one lady came to us. She is rude and she’s kinda like irritated to me of course I don’t wanna just grab right away then I’m gonna end up I don’t really like it. Then so I find the right one for me but the main thing she didn’t get me the new one. She said they don’t have stock and telling me that purse just came out so she insist that’s new. So we bought it then when we got home it didn’t look like really new I mean it’s because it’s from display. So Planning to return it I get sick last March 3 till the end of month after that we got Covid and turn to lockdown. First time to go to this place what I feel that time was Discrimination from this store!

This store service is very poor.. Arrogant and uneducated staff does not even know about the customer service or sales service.We were waiting in the line for 20 mins and then the guard comes and tells us that the store is closed. I guess he was partial blind and could not see humans standing in the line and waiting. When i asked him at what time are you guys closed, He went inside the store without even saying the time.

This store is terrific. The sales associate who helped me showed me the exact hard to find bag. She noticed a slight damage and told me shed get another one. Then....she helped tie the beautiful scarf to the handle and even redid the tie because she wanted it perfect. It was a lovely shopping experience and I know Ill be back. again.

Horrible experience ever. The costumer experience is awful , the service they give for the quality of purse they sale isnt just ridiculous, completely ugly! Took my purse to get fixed and the girl who was taking care of my purse simply never return my calls, was so hard to get a hold of her to give me an update regarding my purse and I had to go in person and another lady helped me. Who I was pretty rude to and later apologized for cause it wasnt her fault, but the other ladys. Basically the lack of communication and the unprofessionalism from care expert advisor is awful , no bueno. Disgusting overall experience!!!!! Lv needs to step up their game with who they hire and let them know they need to be consistent with their clients!!!! #nost

Line out front of the store went by faster than I expexted.

Excellent customer service 👏This store is the best option to buy designer gifts 🎁

Very nice store and good service 👌 but dont count on sale because it doesnt exist

This is the first time we come to this store and it will be the last time. The service is really bad. I know what I want, so we decided to wait in the line. When the first time we got to the front of the line. The worker came to me and asked me if we got the text. We didn’t know we need to check in with the number before getting into the line. Therefore, I gave them my number and they said the line would be approximately half an hour. Then, after an hour I still haven’t received any text back from them, so we went to ask them what’s going on. The worker asked my name and he said my name probably got deleted so he checked me in and asked me to join the line which had over 20 people. I double checked with him the stock of the stuff I wanted and he said that was in stock. I waited in line for another hour and got to the front. He came up to me and asked if there was any specific thing I wanted. I told him what I wanted and he said it was actually out of stock and we should go to the store in Bloomingdales. I asked him why he said it was in stock earlier. He said he didn’t know without even saying sorry. I was so angry and just left because they just wasted 2.5 hours of our time with that kind of attitude.

Nice..really cool people...i love it...

Nice stuff bring the duffle bag and pop some tags !!! 😁😁😁😁

Wish I could leave zero stars. Worst customer service I’ve ever experienced.

The girl was very Helpful and Nice.

Thanks good service the problem spensive

Long line, 1:30 waiting time.

Nice place to shop for youre wife, expensive but the wife is worth it.

Had to wait in two different lines, but not too long of a wait on either line... would have given 5 Stars because Rep. Jessica Perez was super helpful and amazing made up for the rude security guard that made me show him my phone with 2nd text, he asked no one else to do this, all lives matter!!!

Expensive items but good quality

What can I say , there’s been horrible customer service but also excellent I purchase most of my stuff from mica , she’s amazing, patience !!! I love this place .

We still waiting outside for an hour we still in line

Called clientele and they COULDNT GET AHOLD OF THIS STORE. we were tying to find an item and hold it (that said they had in stock from another locations data base). we drove all the way from san diego because they said they had it in inventory. we show up for their data base to ALSO say they had it in inventory. they then looked for it and said their inventory was off and not updated. for a high price store to not have their inventory updated is very upsetting and made me waste my whole day.

I love this place. I love the Louis Vuitton shops. They have three. Lol.

I bought a bag and a wallet from Gina, great customer service! She was patient with us...which is a must because Im a little weird. She gave us water...and a nice history of the LV brand. We will call her soon to shop more!

Awesome people, great selection of products. Highly recommend this place.

I truly believe everyone should take the negative reviews with a grain of salt as they are old And my experience at this store was absolutely fantastic. Even during a time when the store was very busy and and crowded, all the sales associates I worked with were absolutely brilliant, extremely kind, And helpful. I was greeted by an older women who made sure I was quickly helped by one of the sales associates. I was simply wearing jeans and the service was fantastic. If you go into this Louis vuitton with a positive attitude, you should have excellent service.

Worst shop every went inside treated badly and ignored for ten minutes. After buying $10,000 worth of goods this month alone. Recommend highly not to go there.

Great 👌 customer service 🤗🤗

We waited forever to be helped. One of the employees at the small leather items counter saw us waiting at the counter for like 20 minutes. This women did not even bother to ask us if we needed help. This happens all the time. We feel like were being profiled everytime we walk into this store. I have spent a lot of money in this store over the years. Dont think I will be giving them anymore of my money.

Really fast and good service

Terrible customer service, I went there to see if they could fix my woven scarf, the store manager lady with long hair, maybe shes korean, given me a sarcastic response, and commented maybe its the material of clothes im wearing causing the yarn balls come off... wow! Im totally ready to write a 200 pages complaint to Louis Vuitton!

Very friendly staff, very clean store !

So for some reason the employees have the tendency of pre judging people as they walk in, today I walked in with my son, the lady that Greeted us have us a look as if she felt we couldnt afford shopping there. I was dressed casual,but that doesnt mean I cant afford to shop there, once she saw I was with my wife and daughter,her attitude changed a bit, they took our name and had us wait for a sales person. The sales person was very nice and helpful, she didnt judge us for being Hispanic, she took her time and assisted us with our purchase. Other than that, I wouldve given 5 star

When we were there in the afternoon 5PM, it was all packed. Then I had a receptionist came by and putted us in the waitlist for someone to serve us. We were waiting there for almost an hour and didn’t not get follow up. Once we saw someone came behind us gets served. I realized something must went wrong. Then we went talked to the receptionist, she was busy talking with other coworkers. Once she saw us, she said” Oh~you guys still haven’t get served, I thought someone already served you guys, I’m sorry.” Then she turned around and walked away. We were so ignored.Not the first time shop here. But this is the worst experience I shop in this location. I was so disappointed!To the receptionist: If you get to work in a Luxury store, please bring your service and do your job better!!!

Large store with good selection of the latest as well as their classic monogram. Attentive service by the staff.

Great customer service

I was at the store with my causal t shirt and jeans. NONE of the workers approached me, they all approached to better looking customers. I tried to approached them but they seemed like avoiding me. I cant believe they judge people by the looks. Im pretty rich but Im never gonna shop there again

This review is for the main store (NOT the one inside Bloomingdale). I should give less than a two-star review for this store based on my recent visit. If this store were to have more staff such as Laura Clancy, I would not visit there again. Laura Clancy, as one of the Floor Manager, is very rude and unprofessional when talking to the client. She needs to go back to school and re-take her communication skill class. She does not have the ability to use positive language/body language. She has no people skill. She acted like a high school brat who bullied people (in this case is her clients). I just do not have a clue of how someone like Laura Clancy would have gotten promoted to be one of the managers at a high end Louis Vuitton store.... If such individual could be promoted to be a manager, then the quality of good/welling take care of/superior customer service is no longer there, as before. Such ashamed, even a manager at a local Walmart store has more professionalism than her.

Love it ..Sales associates r helpful ,friendly and professional.Shahd ..thank u

This place knows how to take care of its customers. We came in on the top level and were directed to an internal elevator that took us to the main store. We were greeted by fashionistas that helped us find the right pieces. The store was Poppin 🔥with tons of people and good music playing. They even let us take pictures and video

This is my store people so friendly.

Service to start was terrible because sales person was giving me an attitude and treated me as if I did not have any money. I could’ve bought a 2000 hand bag but instead got a wallet I didn’t want because of her foul attitudeThan I went to return show up at 6 40 and they don’t let me in even though google says they close at 7If it wasn’t for the manager coming out to save me another 2 hour trip I would be giving this 1 star. Thank you to the manager closing ah days but other than that I will never go back here or recommend it

I love this please its not just a store. Here they make you feel so confortable for being a high end store.

Very exclusive high end goods nice helpful employees especially a young lady I think her name was Christine extremely knowledgeable of the product they carry

I love the personal attention i get from Daniela. She is awesome.

Very disappointed in the way you get treated in this location just because the way you look or are dressed.My friend walked in with her mom trying to spoil her with her dream purse ... they were told not to touch nothing... they were following them around the store like if they were going to steal something. What kind of core values do you train your employees with? I can’t even imagine the way my friends mom felt... happiness and excitement turned into humiliation... great job.

People like Patty Jackson should just stfu. Your review should be based on your experience in this location, not your personal beliefs about animals.With that being said...I love this store. Everyone is always helpful and knowledgeable about their products. Ive never had a bad experience, and Ive been a loyal customer for years. Which reminds me... I have my new backpack to pick up! ❤️❤️Janell Tartaglia

Very busy store. Customer service is absolutely wonderful. I have never been dissatisfied with any of the products bought here.

You have to stop at this store. Amazing clothes, I love the sophistication and elegance of the designs. However, the store is cramped and they dont sell the mens fragrances or clothes though it is nice to look at the womens clothing. Impressive

Purchase a puse to surprise your love ones

Nice place, great costumer service!

I just love to walk around LV and smell the pleather❣

I have been in this store four times. It has been weird every time I wander in here. So weird that if I want to look around I go to Neiman Marcus, Saks or Bloomingdales (the Neiman Marcus is in Fashion Island). I only visit this location to actually buy stuff with the goal of leaving the luxury fashion house twilight zone as soon as possible.On my last visit, last night, I had to have a security guard flag down a salesperson for me. They apologized to me that they had to find someone to help me. The salesperson I got wasn’t the friendliest. I picked out my bag, she told me to feel free to look around. Then I apparently wandered behind a counter I wasn’t supposed to wander behind, and another security guy told me to please not hang out back there. He then went on a rant about how overpriced Louis Vuitton’s costume jewelry is, and he ranted about it until the sales associate came back and literally moved me away from him so she could talk to me and update my contact information. I really didn’t want to visit this location but the bag I wanted was not available at Neiman Marcus, Saks, or Bloomingdales (they were sold out).The time prior to this my experience was similar: I had to have a security guard flag down a sales associate so I could get my Keep It Twice bracelet.First time I came here, the sales associates were nice, but spent the whole time wanting to see my Vernis Alma in Rouge Fauviste that I had carried with me. Apparently it was rare and many of them had never seen the color. I had to remind them that ahem, I wanted to buy something, and they sold me my Speedy B in Azur.I have noticed that this location does engage in profiling, and also seems to have a preference for people who are clearly tourists. But pretty much every single store in this mall does this and it is very irritating. It makes me think that my money is not as good as some tourist’s money.

Overall Id say good experience. Im giving 4 stars because theres room for improvement. This was my 2nd visit/purchase. For the price of the items I expect top notch service, not a step above Sears.

Dear Louis Vuitton Customers,Louis Vuitton is Evil, please don’t purchase theirproducts that are made from the body parts of Animals, their Crocodile skin line which includeshandbags, wallets, shoes, watches, belts, etcetera,involve such sadistic Animal Cruelty.This is something you need to know if you plan on purchasing their products, Crocodiles are pinned down by two people, while one of them deeply slices open the back of their head with a knife as theyforce the flesh to open in the back of the head, theythen grab a long metal rod that is jammed throughthe opening of their head along the full length of theirspine while they are still alive and breathing, andthen they are skinned, and they are usually skinned alive. The only thing necessary for the triumph ofEvil, is for good people to do nothing. Please bekind to Animals by not purchasing any of their products that are made by killing a living, breathingCreature.Sincerely,Patty Jackson

Exelent service

As soon as I entered store, there was the usual chaos apparent in most OC Louis Vuitton stores—usually Glendale and Santa Monica stores are quite boring—and after glancing a little, a very courteous associate greeted me. The gentleman was very attentive, mindful of eye contact and ensured the best attention to detail possible. He was understanding when addressing my requests and offered bottled carbonated water as it can get pretty warm in there. They assisted me in finding the right bag for the right occasion, don’t want to look goofy in the midst of office drama and politics.Also, the gentleman and the associates went out of their way to inform me that a backpack was available, the Apollo to be exact, after my husband bought the purse earlier that day from the men’s store across the women’s store. The fact that they remember their clientele and their specific needs from previous sales says millions about their customer service and their respect for the discerning client—“fun” fact, I wasn’t dressed to “impress” as I just got out of my workout routine and they treated me the way I would expect to be treated (no smarmy snapping).By far, they have addressed my needs and went above and beyond their normal duties to make my experience beyond the ordinary. Thanks to the associates, the awesome diligent cashiers, and the awesome blonde perfume lady—she knows her flowers quite well 👍🏻😲 Thank you Louis Vuitton Costa Mesa SC Store! I will be coming back!!! 😍😍😍👑🎉🎊👋🙏🏻

Great location. Terrific selection. Friendly staff.

Hopefully god permits me Ill be getting my Louis Voiutton handbag with wallet and maybe my iPhone 7 plus case pretty soon

Love this place,good people

Nice place to be

Great experience! Excellent customer service!

I love my Louie Vuitton ❤

Really expensive, and you pay a lot of money to wear their logo and advertise for their company.But my wife likes it.

They are really dirty. They dont honor there promotion. I guess they are going to sale lot of return items.