Employees at the Cortland location are friendly, extremely helpful and knowledgeable in their jobs. Always enjoy a trip there, thank you for the pleasant experience in a often unpleasant world. You all make a difference in my shopping preferences.

Love this store. Would receive 5 stars if there was a better selection on yarns.

Terrible customer service. Extremely hostile and discriminatory. MASK MANDATE IS NOT A LAW. Medical exemptions are not even considered. Dont worry - Walmart allows me to shop freely and they will put this tiny store out of business. I can buy all I need at Walmart!

Cashier very helpful found what I needed and showed me how to save more.

Everything for your crafting needs

FYI: Disappointed that I couldnt use the coupons I had received, the day before via text. Also, I have had 2 heart attacks, wearing a mask depletes my oxygen levels; so periodically I scoot the mask down under my nose; take some breaths and put the mask back up. One of your young associates called out to me , at about 45 away ( as I entered the store), to please wear your mask. I felt that it was slightly a spectical and rude; I WAS wearing a mask, just trying to breathe normally a couple of times. I walked to the girl, trying to quietly explain about having 2 heart attacks, etc., but she dismissed me with, oh, I know, I have asthma. Really? I almost died twice and she likens it to asthma? Wow.

It was wonderful!! Shopped on line, had a great coupon, went to pickup, called and they delivered to my trunk. The lady was so happy and nice! I would recommend this store to everyone!!!

They never stock up on yarns, everytime I go there to get yarn I need they dont have it or carry it but Joannes in ithaca always have them I would have to drive out to Ithaca its quite a distance from cortland and we have Joannes in cortland they either need to stock up or close down or change the name bc they are nothing like Joannes they are making Joannes look bad

Great fabric and supplies for knitting!

Nice clean store, friendly staff.

Great place they have it all

I practically live here! Its our only local craft store and Ive been going here since I was a little kid! The staff is great and the seasonal decor is always fabulous. Always have coupons and sales going.

I enjoy going there with all the materials and craft projects

Went to find some fabric to make a blanket for my dog.

Always a good place to shop. The staff are especially helpful.

Very helpful and they had exactly what I needed and was able to save with their 60% coupon which is extremely helpful!

They had great black Friday deals! The store has narrow aisles. Employees were very friendly and willing to help

Omg, I love this store! Clean, organized,wonderful variety, friendly helpful staff. Always have great sales, if I were rich Id go crazy in there!!!! Looking forward to another visit.

The address of this store equals nowhere. I came from out of town and there was not a Joanne Fabrics in sight at the location in McGraw it took me too. I had to get back on I81 North for 2 miles to get off of exit 11then I found Joannes in a plaza behind McDonalds. Please correct this. THANKS!😁

Most of the staff is friendly and helpful. It’s nice to have the store in town. Word to the wise: avoid Teresa. She’s the meanest. Her presence in the store justifies the trip to the Ithaca Joann’s.

I can shop here for hours. Tons of crafts to choose from. Friendly staff that are always helpful

So many great things to look at with a large selection of fabrics, home decor and artificial flowers. Staff is always helpful and the coupons on the app are great!

I would like to compliment this JoAnn Fabric Store.I found fabric I wanted, but there was not enough.The ladies went out of their way to search for thisitem in nearby stores. They even checked the warehouse.They found the fabric in a nearby store and helped me orderit. It came by mail in a few days. Thanks so much ladies.

Its more than just a fabric store. Lots of crafts I love crafts

I love how the store always smells so pretty and the staff are very friendly and helpful

Its a good store, very helpful employees and a decent selection for the store size and location.

A bit outdated in regards to color/design of the store. Good selection of craft supplies, a touch disorganized but not a deal breaker.

Wish we had one in Ontario! So much selection and wonderful prices...

Great selection of any craft or materials you need and a great place to go

My first time at this location. Not familiar with the area so finding the store in a strip mall behind McDonalds wasnt easy.Older store model medium sized layout. Just glad to have this location available in the area to pick up batting for a project I was dropping off to be quilted in Preble. This was the only Jo-Ann Fabrics on my 2 hour ride from Palmyra to Preble now that Auburn is closed and Canandaigua would have been out of my way and not open at the time I left home.

Small store with a great selection, especially with seasonal decor. Staff is friendly and helpful.

The service is great and the prices are pretty good, they have sales a lot where you can snag stuff for really cheap with coupons and stuff. I love their selection of fabric too.

They have strange and unique items needed for doing arts and crafts but expect to pay a premium price

Usually great deals on stuff! Nit so much on this visit. Fabric is always expensive even on sale.

This particular Joann store is my favorite. The staff there are always friendly and helpful.

Nice selection of quilt fabrics. Friendly, helpful sales clerks.

Found some nice flowers and decor for a St Pattys wreath. ..just what I was looking for!

The employees were super helpful. I had no idea what I was looking for and I described it as best as I could and she knew exactly what I was looking for and how to cut it to the sizes I needed

I can always find what I need for my projects here!

Very friendly staff. Excellent selection of blizzard fleece!

The staff is friendly and helpful and theres always great sales.

Small store but it covers the basic needs.

Nice store but small doesnt carry everything the bigger joann fabric stores do. Very friendly staff!!

TERRIBLE SERVICE: Looked around for a good 20 mins with no service (not that I needed it) finally found something that I thought fit my needs-their wood crafting selection was worse than walmarts-and I had to go search for an associate, walk all the way to the back of the store interrupt two employees talking too much to notice customers and say Im ready to check out now. The employee rudley answers me theres a button up there for assistance I walk back to the counter and see the button the time shoved all the way at the end if the counter behind fliers. She finally comes up to the counter and makes sure to point it out see she rings up my item is that all? I say I have a coupon, she tries to scan it saying That coupon wont work because this is on sale! Well its on clearance items... This isnt clearance its on sale! The coupon didnt work and I had to Ask what the price would be then instead of her telling me a total. $17 for a wooden box after 30 % off, ridiculous. I walked right out.

Always have what Im looking for and good service

Good place to leave the wife for a couple of hours

The yarn selection wasnt great. The prices in their ad didnt match what I was charged. The store was cluttered and the employees werent helpful.

I am glad the store is open to go in to shop.

With This Ithaca Location I wasVERY disappointed in the painting section and the aisles were narrow and cluttered along with the paints/supplies being high priced also the 3 female cashiers were NOT friendly or helpfull at all.Wont be going back to this JoAnn Fabrics location !

Nice Fabric and Arts & Crafts store. good prices with coupons

Helpful staff. Very few buttons to select from.

Decent Joannes. They dont have the greatest selection of yarn but they do carry fabrics.

Love it great prices

Small but sufficient store. I never leave empty handed.

Nice and helpful employees. Usually have something close to anything crafty Im looking to get.

The ladies were very helpful and patient!

Very nice and helpful, as always!

The best store for crafts.

They have awesome fabrics to make stuff

Process were high. Staff was friendly. Store clean.

Always love the deals, selection and surprises

Nice helpfull staff

Freindly and helpful staff !

Was good visit.

People very friendly and helpful!!!

Did not have what I was looking for but was helpful

Love the halloween selection

Everyone is helpful, the coupons are awesome!

Awesome customer service.

Many choices if you dont mind the prices

Tons of different stuff

Great store.

Very friendly and helpful.

It was Dollar Tree

Great staff

Great for any craft

Very clean

Love this store!

Very helpful

So many supplies

Love this store

I love the selection of products

Customer service is awesome

Clean and friendly staff

Great

Small store, but friendly staff.

Perfect

Not in this store.

Sucks