So far we have gotten two SUVs and three F-150s through Dovi. Jesse and Luke are excellent to work with. They know their product. They know what the deals are. They are good at keeping us current on the status of our purchases, especially with the challenges that have occurred because of Covid-19. The service department has gone the extra mile more than once for us,. We trust them with the care of our vehicles.

Nope, stays the same. Service after a sale is important. Even when youve bought cars here for years, youd think you mattered.

I recently bought my first vehicle from Luke, a F150 pickup. I did some extensive shopping with other Ford dealers, but found my best deal at home here in Cortland. Its hard to express how much, I kove my new truck. Thank you Luke for a great deal, and a wonderful truck!

Sales department is amazing.Service department is complete trash!!If you buy or lease take it else where for service..

I had a great experience thank you

I spent almost $1500 here and the only thing I am 100% sure they did was the manifold studs. They sent the car back out the door after “fixing” the codes with the same codes it was dropped off with. Also this is my coolant after they did a coolant system flush. I Would give 0 stars if possible

Dovi Motors is a great small town dealership. I just purchased my first brand new car from them. We worked with both Luke and Jesse and they were wonderful to me. I like the relaxed attitudes and no high pressure sales tactics. I would definately go back to them. I love my new car!

Dovi’s is a no pressure awesome place to do business. I drive almost an hour to do business with them. Great people and great service.

Excellent service. We recently bought a new vehicle there.Jesse and Luke Dovi made the buying processes stress free. They were honest and helpful every step of the way. I would have given it a higher rating if they had, had a little better follow up initially we might have bought 2 vehicles. But unfortunately the other one we were looking at sold before we had the chance to.

I just leased my dream truck from Dovi Motors. I knew exactly what I wanted and they had it. I compared their advertisement to Simmon Rockwell on lease arrangements and rebate incentives. Guess what? Dovi was more flexible, accommodating and beat the other dealerships. I worked with Tom, Luke and Jesse and they were wonderful to me and each made the lease even better! I also like the relaxed attitudes and no high pressure sales tactics. I would definitely go back to them. I love my new truck!

Unfortunately, as a single woman who happens not to know as much as I probably should about the inner workings of my own vehicle; I often feel patronized and taken advantage of in several of the local garages and dealerships, but never at Dovi Motors! The Dovi Motors staff is straightforward, friendly, and honest. I always leave feeling heard and taken care of by family, neighbors, and friends. ☺️

Very friendly service, highly recommended doing business here!

Great customer service! Always patient and kind.

We picked up a new Escape Hybrid on 7/1/2020. Ordered in for us to get the color we wanted, took awhile with the factory closed down due to Covid-19 pandemic. We are very pleased with the low pressure sale, very fair price, and Ford rebates. Very nice people, Id recommend Dovi to anyone.

5 star service, no pushy salesmen, no BS, great pricing and a smooth and easy buying process. Thanks Luke and Jesse for my awesome new SuperDuty

I had to wait over a week but they gave me a great!!! Discount for my trouble 😁 downside not everyone wore masks😞

Awesome dealership

We have purchased our cars there for very good prices

I went to Dovi Motors with one truck in mind (from previous research) and with very little time spent and absolutely no hassle, Luke helped me with lease pricing (which by the way was the lowest price of all the local dealers). They did not try to sell me a different vehicle to get one off the lot or persuade me to a different/more expensive deal. No hidden fees or tricks. I drove away with the same truck and same deal I was hoping for. The best experience Ive ever had buying a vehicle. I have been recommending them to family and friends. Id be happy to lease my next vehicle from Dovi motors.

Dont bother!!! One of the worst experiences Ive ever had at a dealership. Went in to test drive a pre-owned truck. I got one of the lousyiest salesman I have ever seen. I dont think he even gave his name. Sat at his computer the whole time, and he acted like he didnt want to be there. He was short with me and unwilling to work with me. I asked if there were any promotions or deals and he accused me of thinking the trucks were marked up. It was like he decided he wasnt selling me anything to me as soon as I walked through the showroom door. Never left a dealership so fast!

Great people , great service, couldnt ask for a better experience buying a truck. No pushy sales people or anything like that. Cant say anything else other than great.

Went in for a scheduled oil change. It was at least a half hour before they even took my vehicle inside. In short, waited for completion for approximately an hour & a half. Just feel it could have gone a bit quicker, tho I do understand things come up. However, if this was the case, someone could have informed me.

Dovi Motors is an absolute pressure free place to buy a car. We love our 2017 Escape we just bought from them. They made the whole experience easy and downright enjoyable. You couldnt ask for better people to deal with when buying a car. Knowledgeable, Honest. as well as really nice people. It truly is a family run dealership. Ive lost track of exactly how many vehicles weve bought from them over the years, but I would guess probably seven or eight at the very least, and its always the same - a GREAT experience!

Service is helping us solve isdues witha Ford we purchased from another dealer. So far, so good.

Trustworthy shop. With good people.the staff and mechanics treat you like family.in these days that solid gold. Very happy I went to these people. I give them ten stars.

Great place to get car work done. Even my ex supervisor from Walmart works there. Fast friendly service. Intelligent people who know what they are doing.🐈These people are AWESOME!

Ordered and received custom built F-350. Jesse was fully knowledgeable about all the options and the vehicle arrived as described and on schedule. Pricing didn’t knock my socks off but it was fair. Not much negotiating room for pickups. Got a lowball offer on my F-250 trade got twice as much on Craigslist. They told me I’d get more there, so no deceit. Overall fully pleased with the experience.

These guys went the extra mile for me. I had a really hard time getting approved to buy/lease a car because my credit was so young and I needed one ASAP. They kept in touch and got me in a brand new Focus at an affordable cost. I LOVE my car, and the perks that come with the lease. Not only do I now have a reliable vehicle, my young credit will do nothing but build! The best part, the car is SAFE, fun, excellent on gas and sharp-looking!The payments are easy to track, there is an app that lets you schedule payments and tells you exactly when and what is due, and you can pay through the app! I also believe there is a remote start for your car on the app but I need to look into that more...Highly recommend!!

One of the few TRULY family owned and operated dealers still around

Needed assistance with syncing my phone to the system in my F-150 and stopped in quick to see if they could help me out. The salesmen were all busy with customers and the service department was busy as well so the office person said she would put on her boots and jacket and would come out and see if she could help. She came out in the bitter cold and tried to help but with no luck. She went back inside and sent out a sales person that had become free. He worked at it for a moment and determined that the Bluetooth in the truck was hung up somehow and asked us to wait in the waiting room while he took the truck into the service bay. He came out a few minutes later with the service manager and told us that they were going to disconnect the battery to do a hard reset on the system. They explained that if that didnt fix the issue that they would discuss other options. The two gentleman went back into the service area and a few minutes later came out and took the phone with them and told us that things are all looking good. Two minutes later we were summoned out to the parking lot where the truck was sitting, warming up and all synced with the new phone. We asked what we owed them and they simply shook our hands and told us to have a great day and if we should need anything in the future to think of them for service or maybe a new vehicle someday. Its not everyday you can stop in and get someone to help you without making an appointment first. Dovi Motors went out of their way to help out with such a simple request. Everyone we spoke to, from office staff, to sales personnel and the service department met me with a smile and a great attitude. Never once did they make me feel as if my issue was a bother to them or that I wasnt important. I was treated with respect and courtesy and for that I am very grateful and impressed. For this very reason Dovi Ford in Cortland NY has gained my trust respect and my business for a long time to come. Thank you once again for a wonderful experience.

Only automobile dealer in Cortland and Tompkins counties that I trust. Have bought several vehicles from Dovi Motors and always have vehicle service done there. What you expect, but dont always get, from a long time family owned/operated business: value, honesty, truth.

Nope! One of the worst encounters I’ve ever had with a salesman. Didn’t have the rig I was looking for, didn’t introduce himself, was put out when I asked if he wanted to locate one. Chased me out to the parking lot and told me not to bring my truck in if I bought it from another dealer.

Ya know, theyre just nice folks. Theyre trying to help ya get into the right car at a good price and theyll treat right.

Ive been very happy with service here. Had to have a motor replaced and later a small repair to power steering. Also get annual inspections at this location. Service has always been extremely fast and prices seem fair. Never feel like I am being upsold. One of the employees drove with me back to the rental car office so that I wouldnt have to take a cab to come back and get my car. Solid 5 stars.

I have been buying new vehicles many years. Found this dealership online, drove over 2 hours, and not only bought the car I wanted, planning on buying a truck because price and the experience was so wonderful.

Dovi motors is great, awesome people always going above and beyond to make sure Im taken care of. A true local, family owned business.

Jesse was great. Made the buying process very stress free. I would buy there again.

Best Ford dealer in the state. Family owned and operated.

I bought my 2015 Green Ford F-150 4 door at Dovi Motors. Before that, I had a used car, also from Dovi Motors. I would definitely recommend these guys for anyone in the area searching for their next vehicle!

If you want excellent service, courteous treatment and reasonable prices. Dovi is the place where you should go!

Got my work truck in and out for a recal item quick. Thanks guys! Time is money!

Love Chevys period.

Fast, courteous customer service. Nice operation.

Absolutely horrible service. Dovi has had my 2014 Ford Focus for 12 days now, waiting on a part that at first I was told had shipped, but all of a sudden is now on backorder. Ford informed me that Dovi was arranging a rental car for me from the Cortland Enterprise and Ive been told by Dovi that Enterprise doesnt have any cars available and they will call me when they can locate one. Seriously? Its been 2 days. Unacceptable. Ive had to call them at least 2x per day and I cant seem to get anywhere. Customer service is non-existent, Tom, the service manager hasnt bothered to call me once. The one time I was able to speak with him, he shoved me off onto someone else. I can say with absolute certainty that I will go to another Ford dealer for any future repairs and service.

Recently had my ford f350 in for service. Went to find a place to sit and all u have are a few chairs by the cold windows. If you want coffee u have to have make it from instant and didnt even have creamer ! Waited almost 90 mins for truck to be done.Spent almost $250 and you couldnt even fill the windshield washer fluid ? Not sure Ill be back.

I have purchased two vehicles from Dovi Motors and their staff is great. Excellent service.

I love my F-150 from Dovi Motors, and the sales team added a really nice personal touch to everything..it didnt even seem like sales!

Dovi Motors gives you that personal feel that big companies and shops cant. I would recommend them to anyone in need.

Family owned service and sales.Better service than the huge places.

Great customer service and top notch work.

Jesse is great, and I do dig my car:)

Very good service on my dads vehicle

Always take great care of my car.

One of the best garages in Cortland county

Dovi Motors is and will be number one in book. The services on cars i like.

Had a great experience buying an F-150 from Dovi Motors.

My dealership referred me to Dovi Motors for inspections and service. Ive been satisfied ever since.

Great sales and service!

Lease is too much per month + down payment.

Friendly, helpful, knowledgeable. No pressure to buy..

So far so good!

They got you in and out.very friendly.

Great customer service!

Always the best!

Very helpful, and great service

Great service