Such an easy and pleasant experience. Good to know Im hearing in normal range. Will return for another assessment in a few years and would trust them with hearing aid needs if that arises!

Melissa and Sandy are very knowledgeable and provide me with outstanding care for my hearing needs. I have been a Concept patient for 10 years and I wouldn’t consider going anywhere else to help treat my hearing loss! They offer some of the best products in the industry! They treat me like family not just another patient! Go see Melissa and Sandy you will be glad you did!

Everything went smooth. Sandy told us what the aids would do and what they would not and why. Would recommend, very knowlegeable and friendly. Its made a big difference.

Concept by Iowa really knows their stuff. I went in for my regular checkup this month and mentioned a slight problem with my hearing aid and Melissa took my device and basically dismantled it and rebuilt it and it works like a charm. And this is one of the many services included with the purchase of their hearing aids. No charge!!

Concept in Coralville is the best! They always provide excellent care. Melissa, the Audiologist, is understanding, very helpful and always takes the best care of me and my hearing aids. I love my hearing aids and I am 100% happy with Concept by Iowa Hearing.

I have been very happy with my hearing aids and the helpful nature of Melissa Meggers. I like knowing I can call any time if I have questions or need an adjustment without additional cost. Would I purchase hearing aids from them again? Absolutely!!

Love my new hearing aids! I have not had to say “What?” since receiving them ! They make sounds crisp and clear and have improved the quality of my life!

I have had Concept hearing aids for over 6 years and the free follow up service in beyond Great.

I absolutely love my hearing aids. I give Concept an A+ rating! I was hesitant to pursue hearing aids and needed some convincing. It is the BEST decision I have ever made, and my wife is happy too! I never have to mess with my hearing aids, they are just great in every situation. I feel lucky to have found Melissa. Shes taken such good care of me and I have full trust in her. Ive had great experiences with Sandy too, they make a good team. The customer service is hands down the best I have experienced and the hearing aids are life changing. I highly recommend Concept!

My experience with Concept by Iowa has been extremely positive ever since I purchased my first hearing aids from them nearly five years ago. Melissa and Sandy in the Coralville office have been very attentive to my needs, as was Diana and Jill before them. Whenever I have an issue, they are very willing to adjust my aids so that I can hear better. They have an easy rapport, so I feel comfortable entrusting my hearing to their expertise. I feel they truly want me to hear as well as I possibly can. Also I want to compliment their eastern Iowa spokesman, Ron Gonder, who patiently answered my questions before I made my first step into a Concept by Iowa office.

A caution to prospective customers: I had a very unsatisfactory customer experience in July 2018 ---- a combination of poor service, poor advice, and high prices. In fairness to the owner: After first communicating with an assistant, I was (eventually) able to reach the owner by phone and describe my various mishaps with the Coralville office. At my suggestion, the owner (somewhat reluctantly) agreed to refund 50% of my payment for noise-attenuating earplugs. So I credit the owner for taking partial responsibility for a sour customer experience. And as I freely admitted to him --- this sour experience is also partially my fault --- I should not have agreed to pay for service before all of my pricing questions were fully answered. (See more details below.) So I believe that a 50% refund is a fair resolution for my particular situation.As I described to the owner: The poor service was a combination of the Coralville staff not attending the store on certain stated days of the work week, some chaos in trying to communicate to staff through the companys phone system, and broken promises by staff to quickly answer all of my pricing questions regarding a second pair of earplugs that I was also interested in purchasing. I also felt pressured to fully pay for a first pair of earplugs before all of my questions were answered regarding the price of the second pair.The poor advice (as I later realized): Not being directed to first see an audiologist who would fully describe and explain product features and options (such as choosing the degree of sound filtering) before purchase. (I worked directly with an equipment specialist instead.)I visited a competing audiology company --- whose office is also in Coralville --- that provided outstanding service in a timely manner, through which I purchased an apparently equivalent product --- at half the price!If you live in Coralville, I recommend (based on my own experience) that you shop around a bit to select a company that is well-managed, and that provides great service at a great price.

Ive been with them for 5 years and they have given great service. Thanks

Great experience

Great staff