This was my first experience with The Collection and I came from Texas so it had better be good! Was it? NO! It was GREAT! Best car purchase experience I have ever had! Delivery was very well staged. Giuseppe Todisco was the most professional sales consultant I have ever worked with. I highly recommend them and would go there again! Add me to your mailing list, please!

The rep was 25min late when she was told I have no time to wait and that I had a meeting to attend. Then she came with such big attitude not saying a word to me because I cut her lunch I believe. My car was not washed properly I took 3 picture of my car and sent to her and of course she had zero empathy to even say sorry. Garbage service!I asked her to book me a Uber she told me remind me tomorrow as if I’m her personal assistant! I think we need to see the big elephant in the room and that is me been a customer who drop my car for service not me providing service or reminding people of things to do and even when I did remind her I had to text her 4 time to follow up in order to get one respond. Horrible service I don’t know whats going on with Collection but I am sure you will get better service at any other local car service and that’s not the reputation you should have. The name is big but the service was very small and disappointing.How ever on the positive side she was very fast to send me 700$ charge to change two tiers you guys should give her credit for that. But you really think I will do that after this nightmare?Please also moving forward I do not wish to deal with that adviser anymore.Sorry for this review but I revived 5 text asking for it so here you go .Thank you.B

Top notch service dept. I have been coming here since 2017 to service my Jaguar and I have never had an issue. Everyone is very friendly and made sure all of my questions were answered.

I was there for service. Erik took great care of and explained everything! The car was ready on time.

Everyone is always so friendly and courteous from the valet guys to the receptionist and of course the salesman. Thank you for always making going into The Collection a great experience

Took my car to get a tire fixed and had the pleasure of working with Eric Flores. He was great and I will definitely be back for future needs!

Eric Flores has to be the most knowledgeable advisor I’ve ever come across. He listened closely to the concern and with confidence discussed a couple of possibilities. He provided a next day morning appointment and an estimate of time for the repair to be complete the same day. Needless to say we were not disappointed. He has earned our future servicing business.

I could not have asked for a better salesman. Javier took the time to explain everything to me. He was so helpful and had such patience. He made buying my Jaguar such a easy and great experience. Im sure I made him crazy, but you could never tell he treated me like a VIP. He is the best!!!!!!!!!!!!!I also met with Jennifer the Assistant Service Manager, she is so nice and responsive to your questions. She stays on top of things for you. She is wonderful...

As always amazing customer service at the collection. They are timely and efficient which is very usual for Miami. We had a great communication and a wonderful experience.

Great experience dropped my car had a lift pick me up within minutes and take me to work. Got a text my car was ready and a list of services checked performed and amount of cost. Had a lift send to pick me up and to pick my car. Very easy well organized. Jennifer was great! Thank you see ya next time.

Amazing customer service. Friendly, detailed information of the features. This is my second Jaguar and I cant say enough how happy I am with their service.

We leased our new vehicle from the Collection and the entire procedure couldn’t have been easier! From providing a great deal (that other dealers said was “impossible”) to the VIP treatment we received at the Coral Gables showroom, The Collection delivered 5-Star service. Our advisor, Christian Giha, was very helpful and professional. I appreciated the low-pressure approach and will definitely look to them for my next vehicle.

Just recently bought a Jaguar on west coast of Florida. I needed a dealer close to home that could take care of my 2016 F type R series convertible. I made an appointment online which was super convenient. I arrived a few minutes early and was greeted at the entrance. I was shown where my service writer’s office was. Jennifer Farrell helped me with the issue the car was having. She walked me around the dealership as I told her I wanted to order a car cover. Overall very professional environment. Very high end cars at this place…. So no crazy valet drivers. I was nervous to bring the vehicle as it only had 4,000 miles on it . Car went in clean but I think it came out cleaner. They might have done a car wash.

Excellent service writer. A quick turnaround. A washed car. And a nice place to browse and relax

In and out .. Courteous return the car clean easy to set appointment. Great place

I love going to the Collection because it is a personalized experience every time. I specifically go for my service advisor, Erick Flores, who treats me like family and takes care of me every time. I would recommend the Collection, and especially Erick, to everyone.

Jennifer my service advisor was great! This is the second time I’ve dealt with her she’s very professional and keeps her word which I like.ThanksAndy

My experience at The Collection has always been stellar and Jennifer Farrell was phenomenal. Her followup was phenomenal and her understanding that I was pressed for time was impressive.Congrats to The Collection for your exceptional service excellence delivery model and inclusivity of females in your service department!

Whenever I bring one of my Jaguars or my Ferrari in for service Jennifer is my go to person and she always takes real good care of me.

As usual, Erick did a wonderful job to get the car fixed and arranged for a loaner and communicated the status of the car regularly

Amazing experience with the service team. The facilities are outstanding and the staff is extremely knowledgeable about all of their vehicles. Highly recommend.

It was the best car dealership experience I have ever had. Thank you Jennifer very much for your professionalism.

Dimitri was great to work with from beginning to end. The Collection was responsive to questions and made the process of buying a car very easy. From test drive to purchase to driving off the lot was less than 48 hours.

The experience was awesome. We flew in from Dallas. Id definitely consider returning for our next purchase. Our salesman, Javier, was awesome.

Always a great experience at the service department of the Collection. Jennifer Farrell is a true professional service advisor, and always keeps me informed of any possible “bumps in the road”.

Service is way and above. My service agent Eric is always on top of things and makes my experience enjoyable and stress free.

I just want to take a moment to highlight this dealer and their excellent service team. My service manager Erick Flores has always given me the VIP experience and I am incredibly grateful for that! Anytime I have a problem with my Jag he has me seen that same week. They go above and beyond to ensure that your car is taken care of and runs in tip top shape. I cant really say enough about this service team... we all know great service is not always Garunteed. If you have any issues at all with your Jag have confidence that Erick, the collection and the service team will have your back! Thanks so much guys!

The customer service I received at the collection with my new purchase was excellent. Kenneth Snay and Juan Garcia was phenomenal I have to say . Would definitely recommend anyone to them . Thank you for the wonderful experience and I love my new f pace😍

Jennifer provided a great Customer Service when I took my car for service.

Excellent performance and profesional costumer service, very recommended to all, five stars, Javier García thank you very much.

Had my vehicle serviced on Wednesday. From the check in tech to the service representative had nothing but a awesome experience. The service Rep Jennifer was outstanding.

Took too long ( 3 hours instead of 1 as promissed )

Excellent communication, excellent service. I’ll come back when need.

Great service and a great staff

Great service and great staff, especially Eric Flores

Erick is the best. He was very professional and took care of me right away.

Honest and excellent customer service l.ll

They are Always friendly and motivated to help.

Very good service

Very good place, staff is friendly and very respectful.

Great service! Was in and out!

Always exceptional, Eric is wonderful so helpful and pleasant

Professionalism and excellence distinguish this dealer and the sellers

Very fast service, quick easy

Came by to see about service and dealt with Jennifer Farrell she was great I actually had used her at another dealer a few years ago and was surprised to see her. she was wonderful, she answered my question and I really did not have to leave it. I will defiantly come back here.

Grest service👍

Don’t waste your time calling they won’t pick up bad service called every 30 minutes to get ahold of someone

I had excellent customer service at Jaguar, with Juan Garcia. He does not push you, answers all your questions. I am enjoying my new jag very much.

,perfect everything ,vip TREATMENT 🏌️‍♀️

Joe is always courteous, pleasant and professional. Would like the free coffee bar to return but things change.

Very raw and rude service. Its a pity they are the only Jaguar dealer in town. A lot to learn from Aston Martin Orlando...

Excellent service!!!! And very fast