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WOW Wine & Liquor
36 S Willow Ave a, Cookeville, TN 38501, United States
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WOW Wine & Liquor
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Ta
Review №1

If I could give this place a quarter of a star, it would be giving them more than they deserve. Fact: they dont care what their price tags say, chances are theyre going to ring it up higher.Fact: The woman that works there is probably the most vicious person Ive ever done business with.Fact: the man that works there isnt much better.Fact: they have a great selection of items.Fact: I went in to buy buzz biggies. She had three left. I wanted all of them to give to friends. She refused to sell me the third one because someone else might want to buy it.Fact: The mean woman will argue with you about prices and anything else she can argue about.Fact: they dont give a flip about their customers. Customer service is not their forte.Myths: they care, they are honest, they are nice, they are fair, they give good customer service.I would not care if every other liquor store in town closed down and they were the only place open....Id drive 100 miles to buy from someone else. They dont deserve your hard earned money. You (the customer) deserve better.

Bo
Review №2

Everything is great on the inside good inventory decent people however if you dont have a good parking brake

Em
Review №3

Went in to buy a vape and got home only to find out the box with the vape in it was empty. Brought it back, and they refused to refund me because they “didn’t believe they’d sell an empty box.” Used to shop here a lot, but after this experience I will not be back. Thank you WOW for stealing my hard earned money and refusing to do anything about it.

Ru
Review №4

Outstanding collection! Have major collections of Bourbon, whiskey, wines. Wonderful people.

Em
Review №5

Great place to find your drink.. a. They run deals on every week look for the tags!

Ro
Review №6

One of the most extensive selectionCant wait to go back

DJ
Review №7

Very solid selections of everything I’m looking for. If they don’t have it they order it. First regular stop since I’ve moved to Cookeville area.

Ti
Review №8

Best place in town to buy Vape puffsThanks

Tr
Review №9

Friendly, fast service and a great selection.

An
Review №10

Nobody had a mask. Very basic customer serviced from the one person working. Hard to get around because big piles of boxes blocking the aisles.

St
Review №11

Will sell to under age. Does not check ID. I was not ID, watched three other transactions that were not ID. Reported to ABC. ABCs response..... we cant do anything due to COVID.

Lo
Review №12

Very crowded but good selection of alcoholic beverages!

Ro
Review №13

Always have what I want. Super good place & service is great :)

Ja
Review №14

This store has a great selection of products. It was all well priced and clean. Nice and friendly staff was pleasant. I did not purchase anything, but will remember this place.

be
Review №15

Man is sweet, lady is rude, she threw my dollar back at me one time saying IT OLD yuck looky, and yelled for me to buy my own germ-x although its free with there retailer, because i asked for a pump after paying cash.

Ca
Review №16

Excellent service...

Co
Review №17

I have been in this liquor store a few times and never had an issue or problems ever.However, this one star review is because of how I was treated when trying to give this store service.I only had my debit card and ID with me when I went into the store the other day to pick up some things to drink, when I was finally checking out the woman behind the counter rings me up and the total is about $20, but for some reason my card only processed $16, even though there was more than enough money on the card.When I tried to tell her this and sometimes my bank messes up and try to put my card back into the machine, she starts screaming and yelling about how I still owe $4 and proceeds to yell that the card won’t work.When she finally calms down and let me put the card back into the reader it took the rest of the charge and it was processed.Not a very big deal, but you do NOT flip out and start to scream at a customer because the card reader wouldn’t work.I will not be spending my money or businesses in this store ever again.

G
Review №18

Good selection and service, as usual 👌😀

Ba
Review №19

My boyfriend and I went in here to buy some liquor and the cashier was unbelievably rude. She screamed at him and causes a huge scene because we were having some card troubles. This business needs to get their act together if they think it’s okay to allow someone working their to scream at their customers and embarrass them. This was the worst experience I’ve had in a long time at a store. I would never recommend going to this liquor store to anyone. We will never go back.

be
Review №20

This place doesnt even deserve ONE star!!! This is the worst place EVER!!! Everytime I go in there the lady ALWAYS acts like u r stealing. Well last time I went in there my friend was with me. We bought 1 bottle and 2 things for $0.99 . Well as I went to walk out I looked at the receipt and the bottle was on there and something else for $2.39. So I got back in line to ask her what it was and the person that was with me was going to go out and she started SCREAMING at him saying he was stealing!!! He even emptied his pockets and she STILL kept screaming at him and the people in front of me was going out so I put the receipt on the counter and she was STILL yelling, shoved the receipt harshly at me across the counter and said she didnt have time, she had OTHER costumes, a man behind me looking shocked! So I would honestly think twice about going in there!!

Da
Review №21

Wide variety, reasonably priced and conveniently located right in town. They have a nice selection of champagne as well.

Du
Review №22

Nice people easy to get in and out

Je
Review №23

A little cramped but a good selection and good prices.

Jo
Review №24

Always friendly and great prices and they have so much more than just alcohol

Sh
Review №25

Good service!They can find ANYTHING for you!

Pa
Review №26

Wow! They have everything! Great prices

El
Review №27

Inventory was AMAZING! Customer service was a little off but all in all great place!

Ma
Review №28

They were so kind and friendly! Prices are good!

K
Review №29

So much to taste

Bo
Review №30

Decently priced liquor store in Cookeville. It is not the most expensive, not the cheapest, but it is close to Tennessee Tech. Very close on the east end.

Sh
Review №31

Staff is knowledge about their product. Not always trying to push stuff on you. I will go back there.

Al
Review №32

Never been there. My phone location detected me there while i was getting a drink out of the coke machine next door. Looks like a beautiful business!

Li
Review №33

A great lady assisted us. She is very warm and friendly.

De
Review №34

Good deals on what l buy, they have a favorite wine of mine in the cooler.

Li
Review №35

Very good selection and the lowest prices I have found in the area.

To
Review №36

Used to like this place but we were treated like thieves. This woman made us empty our pockets. Even after we proved her wrong she kept saying I know you people come in my store. Like if I work hard all day and i got old clothes on im some kind of thief.

Ha
Review №37

Great staff, and a great variety.

To
Review №38

Great prices

BE
Review №39

Best tobacco prices in town.

Me
Review №40

Very friendly owner. I showed intrest in an item and came back the next day and the item was marked up 40.00. However they carry hard to find beverages

Ri
Review №41

Clean fast and they dont judge you. Go there

La
Review №42

Great place to get your hooch.

bl
Review №43

Selection was okay but prices were by far the highest in town.

Ph
Review №44

Decent selection. Not many high end products compared to other stores. Terrible location to get in and out of due to high traffic. Customer service is mediocre at best.

Ja
Review №45

Very rude service. Charged me multiple times for one bottle and when I noticed she said it was my fault 😂 then continued making herself look foolish as she gave me the excess money back. Said “I do not want your free money” yeah trust me I don’t want you to have it either! Lol. Me and manyyyyy people i know will NOT be going back there.

Mi
Review №46

Good selection of craft beer!

Ta
Review №47

Bad steps but love the place

An
Review №48

Great customer service always have what I need

sa
Review №49

So good

Xx
Review №50

So much to choose from and our favorites are thers. Staff is friendly and always ask if I need help finding something

Mi
Review №51

I can get two bottles on the secondary market for what he sells one bottle for. When he thinks he has something rare he will charge ridiculously for it.

Ch
Review №52

Great prices and an amazing store

Mi
Review №53

Friendly, knowledgeable sevice

Ti
Review №54

Friendly staff and very helpful.

Mi
Review №55

Friendly Staff, but terrible selection of sake.

Jo
Review №56

Good prices!

ck
Review №57

Options beyond options. Has everything you need.

Ma
Review №58

Favorite store to buy alcohol

Nu
Review №59

Great collection.

Ro
Review №60

Excellent selection!

Sa
Review №61

Great selection.

Je
Review №62

Great prices and availability

La
Review №63

Great place

Al
Review №64

Good

Ph
Review №65

Nice people

Du
Review №66

Wow

Gh
Review №67

Huge store wide selection.

Je
Review №68

Cheap, cheap

RE
Review №69

Friendly staff

Information
24 Photos
69 Comments
4.2 Rating
  • Address:36 S Willow Ave a, Cookeville, TN 38501, United States
  • Site:https://www.facebook.com/hkm3inc?ref=hl
  • Phone:+1 931-854-1146
Categories
  • Liquor store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–11PM
  • Friday:8AM–11PM
  • Saturday:8AM–11PM
  • Sunday:10AM–8PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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