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Plateau Marine
750 Blackwell Park, Cookeville, TN 38506, United States
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Plateau Marine
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Ja
Review №1

In this year of supply disruptions purchasing a Suzuki outboard from OutboardDirect.com was a pleasure. I was able to place a deposit to reserve a motor and have the motor delivered when it became available. I did not have to chase around for limited supply from other dealers. Shipping was timely and easy. I highly recommend OutboardDirect.com through Plateau Marine.

Jo
Review №2

I dont normally bother with these rating deals; but, since the service I received from the sales person, office staff via correspondence, and the shipping department was excellent. They all seem to be right on top of their game. I ordered and received my engine in only 6 days. It was packaged extremely safe an secure. Never did business with them previously but Id definitely do business with them again. Many posters on he iboat forum recommended this business, and now I can see why - kudos!

Da
Review №3

Great to deal with. Answered all my questions in a prompt timely manner.Will purchase from again. Thanks

ga
Review №4

Order a Suzuki 25HP with all the shortages going on right now I understand why it took longer than usual to receive my outboard. But my engine got delivered fast (South Texas) and I would definitely use them again. Ask for Scott.

Lu
Review №5

Great pricing and remarkable after-the-sale support as well. I purchased an outboard and it arrived with hidden damage. The team at Plateau didnt leave me hanging. They got on the problem and fixed it. I highly recommend them and will return as a customer.

Na
Review №6

These guys are a great family owned business. Honest, fair and fast. When you call you get a real person that actually cares about your business. I was able to get good advice and order what I needed at the best price. Everything was delivered as promised! If you need an outboard motor, especially now with everything being so crazy, go to outboardsdirect.com you will not regret the decision.Mike

Ch
Review №7

We appreciated the great communication from Bill Shepard on the purchase and timely installation of a lower unit and propeller for our 175hp Suzuki outboard motor. We got prompt service and trustworthy installation to get us back on the water. These gentlemen know their business!!!

Mm
Review №8

Great company to deal with bough my first new outboard for my inflatable ,Scott was super helpful with any question that I had .There shipping was super fast .Will defidently buy again and recommend to my friends.

Ju
Review №9

Initially I was skeptical buying an engine online. After this experience, I am no longer a skeptic. Plateau Marine has an excellent service. Even after the shipping company lost my engine, Plateau Marine backed my purchase and offered to ship a new one. If I ever buy an outboard again I’ll definitely buy through Outboard Direct by Plateau Marine.

Ja
Review №10

Great deal great people to work with. Answered all my questions quickly would definitely buy from here again you guys are great. Fast delivery

Ad
Review №11

Top notch service! Quick to reply by phone or email and prompt shipping for my online sale. Highly recommend them for your outboard needs!

Ho
Review №12

Very very easy to deal with. I had lots of questions and they were answered happily by staff. Shipping was fast, my Tohatsu outboard board arrived a day early. One more thing checked off my list for spring sailing. Thank you! Couldnt have done betterH

Na
Review №13

I was able to put a deposit down on a Tohatsu 6HP that was still being shipped from Japan unlike another online dealer that would only notify you by email when the motor would arrive and still had not gotten that notification even after I had received delivery of the outboard from this company. They answered my questions thoroughly and listened to my concerns and time frame for delivery. The item came undamaged, on time, and started the motor within 2 days. Very happy that I chose this company.

Su
Review №14

Great transaction. Very accommodating, and helpful! I have already recommended these guys to two other friends.

Le
Review №15

I ordered an outboard from their online store and had it shipped to my house. I had an invoice and tracking number the same day as I ordered it. While I have not fired the outboard yet, it came in the original packaging from Tohatsu with the warranty card for registration. Quick service, good selection, and great prices.

D
Review №16

Shopping for and purchasing 20 hp Merc from OutboardDirect was a pleasure. Price the best I could find, and I shopped! First time online purchase for a product costing thousands of dollars, and it was a great experience. Motor arrived in perfect shape, late, but that was on FedEx.Couldnt be happier! Now, to get it out of the box...

Ra
Review №17

What an amazing group of professionals! They answered all my technical questions and gave me great advice on which engine to purchase

Ka
Review №18

Bought a 20 HP Tohatsu online. Everything from presales advice, to order processing and delivery was top notch. Motor is working out great.

Da
Review №19

I don’t usually write reviews but the service I received was great. I was skeptical about buying an outboard online but after reading numerous reviews I decided to give it a shot. The purchase process was very easy, there were issues with tracking (which seems to be the norm with fedex these days) but Lori was on top of everything and kept me informed with what was going on and even followed up to make sure fedex got in touch with me. She was great through the whole process. I will definitely be using outboarddirect.com in the future and recommending them to anyone looking to make a purchase.

Ja
Review №20

Very Impressed! Very happy with the purchase and delivery of my new motor. Great customer service as well.

RI
Review №21

Great experience. Great price and very prompt delivery of my new Toahtsu outboard.

sh
Review №22

Poor customer service and price gouging. They are unorganized. Product listed as in stock really not in stock. Raised price of engine by over $400 due to low inventory from competitors. Avoid and deal with more reputable businesses.Owner attempts to blame customer for poor organization. Website is not accurate, shows inventory as in stock. When I order, then told item is actually out of stock. Owner was gracious to refund money 100% for an item he didnt have as he stated in his reply below.I checked inventory again for a suzuki 20hp engine, it was not in stock, so I decided to order a tohatsu engine, once that order was placed, the next day I saw a suzuki in stock and asked if I could cancel the tohatsu and reorder the Suzuki. I was told that was a mistakes and suzuki was not really in stock. Then the next day owner called me to say oops, yes the suzuki is in stock and changed my order.Price paid on suzuki plus free shipping is comparable to several of owners competition, so its not like he did only me a favor with that price, it was priced in accordance with what his competitors are selling same product for.Website showed another Suzuki 20hp in stock so I inquired to purchase only to be told that no its really not in stock, but he did have a Mercury in stock he would sell me for $3800. I looked up that motor and found several of his competitors selling exact same model for $3400 and asked if he could price match. He said normally he would, but since the competitors didnt have the engine in stock he would not lower it. That is his right to do in as he is the seller. He can raise his price and not match his competitors and gouge due to low supply. As a customer, a repeat customer, I can take my business elsewhere to a dealer that will sell motors at fair market price. There is no slander in this review. This is 100% true and my experience.

Fr
Review №23

Platteau was great. Motor arrived quickly, no issues.

Mi
Review №24

Super fast service and excellent communication! Nice!

cr
Review №25

Great price. Great product and fast delivery

JA
Review №26

Ordered a Tohatsu 8hp for my Jon boat online. Their service was great. Price was the lowest I could find on the internet and it was delivered from TN to MI in just 3 days.

Wa
Review №27

Excellent service. Always kept in touch during each step of the process.

He
Review №28

The 115hp Mercury four stroke engine on my boat with 39 hours and under warranty was missing so I asked the owner if they would look at it. They had it four six weeks and only changed a fuel filter which didnt fix the problem. They didnt have the correct computer software so they couldnt analyze the problem despite telling me they were an authorized mercury dealer.I finally took it elsewhere. This dealer fixed the problem in two days. It was a bad spark plug. Does that tell you how capable Plateau Marine is- six weeks? They are disorganized, unresponsive and basically a clown show. They also need a new service manager.

DE
Review №29

Excellent Service, As Advertised, Trusted Dealer.

ke
Review №30

I had an excellent experience dealing with Plateau Marine. Great customer service and prices. They are very knowledgeable about their products. Shipping was also fast and free. Would highly recommend.

Ja
Review №31

Stopped by on my way back to Knoxville from Nashville. Met Bill and he was a super friendly guy willing to take the time to answer my questions about the boats. The wife and I may have to go back and get serious about a new toy!

Re
Review №32

Very knowledgeable and friendly! They helped me find exactly what I needed and looking for. Will buy from them again

Co
Review №33

Nice people to talk with, very intelligent about the market, fast and easy shipping. Awesome experience

Ch
Review №34

Plateau Marine had the Suzuki 15 HP Outboard during the pandemic shortage!

Bl
Review №35

I placed an order for my 20 hp tohatsu on Friday 6-19-20 at 3:30pm it Arrived at my from door by 3:30pm Monday 6-22-20. Quick responses on questions before purchasing and speedy delivery.

No
Review №36

Great staff and a great selection! Found just what I needed. Thanks

Ra
Review №37

Great placed

Information
81 Photos
37 Comments
4.5 Rating
  • Address:750 Blackwell Park, Cookeville, TN 38506, United States
  • Site:http://www.outboarddirect.com/
  • Phone:+1 931-646-5660
Categories
  • Boat dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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