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Verizon Authorized Retailer - TCC
4002 Western Ave, Connersville, IN 47331, United States
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Verizon Authorized Retailer - TCC
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Mi
Review №1

Was having trouble with my new phone. Went in and Joey S. helped me get it all sorted out. I appreciated it so much. Great service every time I go in. Totally recommend this place!

St
Review №2

Joey was amazing! He was so patient and helpful. He even fixed my phone. I chose to go ahead and get a new phone from him because he was kind, knowledgeable and treated me like a person instead of a sale. Kudos to you Joey!

Be
Review №3

Joey was a great asset for purchasing a new phone. Verizon is lucky to have him.

Ri
Review №4

The fabulous Ashlee was amazing and very patient after a 2 hour ordeal with my service and switching everything for us. She kept me calm and informed with everything that was going on. Greatly appreciate her service and attitude 😁👍

Je
Review №5

Meghan was so pleasant, helpful and knowledgeable in getting my husbands info transferred from his extremely damaged phone to his new phone. Thanks so much for all the help, it was appreciated! Keep up the good work.

Ch
Review №6

Farley was very helpful and Im very satisfied with my experience at this store.

Br
Review №7

They were super busy when I was there. And the young lady helping me Mariah did an outstanding job. Multitasking like you wouldn’t believe.

In
Review №8

I was at this Verizon store earlier this week, and I was helped by Meghan! I forgot my iCloud login and I kinda felt like a pos at first, but she was so kind and patient with me that I didn’t feel bad at all about the situation. She’s a great worker that is very good at what she does. I suggest that management treats her how she treats every customer that comes through that door, with dignity, respect, and humanity.

Ju
Review №9

Mariah was excellent. She made my experience easy. I locked my phone up and she helped me get a new one and figured out how to get my contacts and pictures back!

Co
Review №10

Meghan was very great and helpful! We highly recommend her! She is very thorough!

De
Review №11

Greatest person we could ever have got Meghan, highly recommend her

Ja
Review №12

Ashlee is wonderful!! She worked for 2 hours and was willing to stay past closing to make sure she had my problem fixed. Thanks again!

Te
Review №13

Mariah did a great job. Im really lost at this stuff so I appreciate all of her help.

Jr
Review №14

Meghan was very patient and pleasant to work with. Highly recommend her!

Jo
Review №15

Meghan did a wonderful job. She was very helpful and knowledgeable and quite pleasant.

Pa
Review №16

The young man that waited on me, was very pleasant to talk with ..about the kind of phone that Im looking for.

El
Review №17

Joey was great today! It was a quick and easy process! Thank you for making it easy!

sh
Review №18

Meghan great! Very helpful and very good sales lady!!

As
Review №19

Had a great experience here @ TCC Connersville! Missy was so nice and very helpful!

Gl
Review №20

MariahWent above and beyound to get are phones activated and set up. She was on phone with tech support to get a problem resolved with my wifes new phone. She is a valuedemployee and shojld be held in high regards. I want to say i deeply appreciate all of her assistance. She also deserves a raise. Thanks glen ridgeway

Do
Review №21

Meghan was fantastic! We have got her the past 3 times and she was great everytime!

wi
Review №22

Meghan was the young lady that I talked to, She answered my questions that I had with no problem at all, then she checked my account and told me that I was ready far an upgrade so we started talking about upgrades she knows what she is talking about and how to explain things about my new phone so that I can understand, Please keep this young lady and you will always have my business. Thank You very much

Tr
Review №23

I really appreciated the great service that Tammy gave me. We both love our new phones and she made what can sometimes be a stressful event - pleasant. Personalizing our phones was a plus and simplifying one phone was perfect. A great fit. Thanks.

Gl
Review №24

Got a new phone with Missy, she was wonderful and great customer service

La
Review №25

Meghan was a great help today! Highly recommend her! Very kind!

Do
Review №26

Meghan,she was so helpful and polite in helping me Thanks a million for your help😊

Ro
Review №27

Mariah was amazing and a big help getting me on my new phone

Lo
Review №28

Mariah was great! She was helpful and very. Considerate.

Ph
Review №29

Meghan was great I was in a hurry and she got me the best deal in record timing! Thank you Meghan!

Rj
Review №30

Carley helped me today and helped me get a new phone she was great!

Br
Review №31

Missy and Meghan helped me today. They were great to work ith and very knowledgeable!

Na
Review №32

Carly was phenomenal! She not only got me the best bundle prices and a new Iphone, but she stayed within my budget. Got my vets discount and signef up for bill day to. will be returning thanks to her and all of the other nice employees

Je
Review №33

Missy helped me with my new phone. It was professional and super helpful.

Ja
Review №34

Meghan was very helpful and answered all of my questions completely. I will ask for her again in the future.

D
Review №35

Ashlee was absolutely amazing! Very patient and understanding. She went above and beyond to make our experience great.

Ri
Review №36

Meghan was very helpful! Highly recommend

He
Review №37

Megan was phenomenal! Very informative about the process and efficient throughout. Ask for her every time!

Sh
Review №38

Meghan did an awesome job helping me today with my needs!

St
Review №39

Had a great experience! Mariah was very helpful!

Da
Review №40

Mariah did a great job. Outstanding personality. I came in to pay my bill and had a virus on my phone. Mariah helped me understand my phone better. She even got me into a tablet and a watch. Wish me luck! She was also very clear about everything and helped me get discovery TV! I would recommend her!

Ja
Review №41

Joey was awesome. He went above and beyond to help me.

Pa
Review №42

Mariah is a life savior!!!!!! I locked my phone up and she helped me get it fixed. Im getting older and am losing my memory. Mariah was very patient with me and recovered all of my pictures and contacts that I thought were gone forever. She works hard and goes above and beyond to make me feel welcomed. I need all the help I can get!

Gr
Review №43

Great experience! Fast service and very helpful. I walked out with everything I wanted and more. Even saved some money. All the associates were friendly and knowledgeable.

El
Review №44

My husband and I went to the Verizon store because I accidentally dropped my phone and broke it. Well it was time for a new phone. My husband and I waited 2 hours just to have service. It was pretty busy in there. The lady that helped us was a great employee! I don’t remember her name but ended up helping multiple people at the same time. The other woman that was working, a little bit older was working with the same couple for the entire time we had to wait! Out of the couple, only ONE of them was upgrading their phone. They were there before we arrived. It took her 3 hours to upgrade one person! While the lady that helped us got a family of 3 done in one hour. While waiting I can understand why the woman took forever with the couple, they were talking about stuff that is not even related about phones! We left an hour half after closing time. I give praise for the woman that helped us and got us our stuff done in 30 min. She knew what she was doing, very informative, and can help so many at once to get them out. I am sorry but if the building is crowded, I think the goal is to help everyone so they can get out before closing time. Not sit and talk about movies and what is going on in life. Very unprofessional. If I get the same woman that helped us, I would come back again.

De
Review №45

Ashley was more than helpful allowing me to walk in the store at closing and getting me set up with a new phone!! Thanks for the great customer service!!

Au
Review №46

Mariah helped cancel an account and upgrade my phone and switch everything over.

da
Review №47

Mariah always takes very good care of us. Very professional and knowledgeable! She has spoiled us with technology.

Me
Review №48

Tamara at the Connersville store was one the most helpful and informative person I have come into contact with in a long time. We came in an hour before the store closed to replace my husband’s phone and we ended up not leaving till an hour and half after closing time. Due to her knowledge of current sales and promotions going on, my husband walked out with the Apple Watch he’s been wanting for his runs, we both upgraded our phones and I finally got to have my own iPad. I’ve never had one and I’ve always wanted one and tonight she made me a very happy person. She was kind and personable the whole entire time. We had some good laughs while waiting for the phones transfers and she never once seemed bothered that the transaction took much longer than once it would. It was genuinely like talking to an old friend, next time you need anything from Verizon, she’s your person!

Au
Review №49

I wont go into how horrible my VISITS were. (All I wanted was A new phone. It took 3 visits and a courtesy transfer that should never have had to happen.) Lets just say it was bad enough that Ill be driving an hour out of my way from now on if I have to go inside a Verizon store. Can I give it zero stars?

Ke
Review №50

Mariah was absolutely fantastic to work with! She made the process seamlessly smooth while explaining in detail all of my questions. I will wait for her next time Im here to do my business with. She is also an excellent unsealed for your company. Whatever she makes, pay her more 😉

Za
Review №51

Mariah was awesome. She got me a new phone and helped me find the perfect tablet for my daughters!

Lo
Review №52

Missy helped me today. She was great!

Te
Review №53

I had a great experience with Meghan she was so very helpful. Great smile very caring. Thank you. I would send everyone to her

Te
Review №54

Tammy Lakes is absolutely amazing! I have never had anyone as helpful and patient as her. She worked with us after closing hours to help us get everything lined out. Honestly wont ever go anywhere else or deal with anyone but her. Thank you Tammy!

La
Review №55

Mariah had excellent service and was very knowledgeable.i wish I could of seen the smile behind the mask!

In
Review №56

Want think 2 young ladys young gentlemen that helps us out on are phones they was hard at work yesterday think youre for the help

Me
Review №57

Meghan was very kind and patient! Thank you

Ja
Review №58

We give a 5 star review because of mariah.she always takes care of us!

Ro
Review №59

Mariah stole my money and refused to refund it saying that I wanted these services. I did not and would not ever need something called a redux membership. I just had my credit card company remove the charge and dispute the vendor. Absolutely terrible business practice.

Br
Review №60

Mariah is phenomenal, shes worth her weight in gold. She was helping me with a new phone and another customers rep I guess had gone home, as he started to leave Mariah stopped him and told him she would help him , so she spent the next hour helping the other gentlemean as well as me. She simply cares and it shows.Thank youBradley Wilmore under the accountTammy Roberts

To
Review №61

Ashlee is a great person and was very helpful and also explained things in good detail where I was able to understand and know what I’m spending my money on.

Li
Review №62

We had a ball with Mariah! She gave outstanding customer service. This is what we need at the front desk! I have been in customer service for 22 yrs. Very impressed.

Th
Review №63

Missy helped me today with my new smart phone.

Ch
Review №64

Mariah was super friendly and super awesome!

Do
Review №65

Mariah have great customer service. Thank you so much. Cant wait to get my tablet!

Me
Review №66

Mariah was kind & so helpful !

Ra
Review №67

Ashley was very helper. Wish more people were like her. She does her job very well!

Da
Review №68

Meghan absolutely wonderful job!

Ca
Review №69

Carley absolutely wonderful kind and efficient

Jo
Review №70

Mariah had good customer service and was very helpful!

Gl
Review №71

Wonderful experience! Tammy was super helpful and really went the extra mile!

Pa
Review №72

Tammy was extremely helpful and explained everything so I could understand. So helpful

Co
Review №73

Ashlee is amazing and was able to help me with my phone service and it didnt take long at all!!

Da
Review №74

Joey did an awesome job!!

bo
Review №75

Great .Took time to explain new equipment I purchased.

Ke
Review №76

Super nice. Very informative. Very pleased with Mariah. She was very helpful

As
Review №77

Megan was who helped me. She was super friendly switch my phone over for me really fast. I went with out a phone for a few days so I was so happy she got it done so fast. Then found me the best price on a charger and a case for me phone. I made my week. She also made 2 test calls to make sure my phone worked before I walked out the store if you ever read this thanks a ton girl!

Ch
Review №78

I was in this store Saturday, October 30, 2020 on some help I needed on my elderly fathers phone. Mariah (not sure of the spelling) was excellent and very helpful. I continue to have good experiences with this store.

Me
Review №79

Tammy Lakes was great! She was very knowledgeable and patient. She even stayed an hour over her shift (On her wedding anniversary) just to make sure I had everything I needed! Thank you Tammy for going above and beyond!

Ja
Review №80

Worst experience Ive ever had. The lady (tammy) who helped us was supposed to cancel one of our lines and did not just finding out two months later and out more money. She was also supposed to wave the fee on the phone that was supposed to be cancelled. That didnt happen either. I wouldnt recommend this store.

Je
Review №81

Meghan was a great help!

Re
Review №82

Tammy is excellent and patient. I have been nervous to switch phones and she got all my stuff and made it as less stressful as she could. Reco.mend her anytime

Vi
Review №83

Tammy LakesA wonderful experience and treated me the way I would treat someone.Thank you Tammy

Sa
Review №84

I was assisted by Ashlee. She was amazing at getting me the best deal possible. I have been at your store several times, I would say she is a five star employee, and if you had a whole store who works as hard as her, as personable as her...you would be LUCKY!!!

Ca
Review №85

Tammy Lakes has been a great contact at Verizon Connersville branch. I’ve been coming to her for service for years and have nothing but 100% satisfaction with her customer service & dedication.

Pa
Review №86

Rob was lovely! Service of the highest quality. Very personable, thorough, and efficient.

Mo
Review №87

Mariah was very helpful, activated my IPhone X very quickly!!

Ga
Review №88

Mariah was very nice and polite. I am old school and she me get back to Verizon from cricket.

Bo
Review №89

Rob did a great job on taking care of what I needed and also saved me money on my monthly bill. Im so grateful for that..Thank you Rob!!!

Do
Review №90

Tammy has always taken care of us anytime we come in the store. We never wait but a few min. Great ,clean services. Would Recommend anyone to come in and see Tammy

Sh
Review №91

Great service. Meghan was totally efficient and helpful in setting up my new phone.

Ch
Review №92

Tammy Lakes is the best!! Extremely helpfull and nice!

Pa
Review №93

My phone somehow did a factory reset and I didnt know what to do. I went to a Verizon store out of town because I was camping and they couldnt get any of my info back. I came into my local store in connersville. Mariah spent 20 minutes with me. She was awesome. She helped me figure out what my Google account was and how to get logged into Facebook. I thought I had lost everything. I really appreciate her taking the time to help me. I am older and know nothing about technology.

Ri
Review №94

Tammy was great and had a great time in the store. She has gone more than above and beyond! Best customer service

Du
Review №95

Missy helped me find everything I needed reccomend

Ed
Review №96

I thought Mariah did a wonderful job taking her time to help me set up my new phone and get my Facebook working.

Ju
Review №97

Excellent service

RA
Review №98

Didnt get much help.. She didnt seem to be interested about advise what I should do about getting my phone fixed.🤔

ju
Review №99

I was in the store this afternoon and everyone was very polite and helpful. All the employees we busy but they all greeted me. Mariah was the employee who helped me find exactly what I was looking for! Great store, great employees! I will return.

Jo
Review №100

Tammy lakes at the Connersville store was very awesome very nice worked over 3 hours past her shift to fix things other people wouldn’t and couldn’t fix I’ve been at this store a fewTimes she by far the best !!!!!!!

Information
9 Photos
100 Comments
4.5 Rating
  • Address:4002 Western Ave, Connersville, IN 47331, United States
  • Site:https://locations.tccrocks.com/in/connersville/4002-western-avenue.html?y_source=1_MzIzMjAyOC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 765-827-9895
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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