Discovered jewelers on the site as an approved vendor. Corinne and Jewelers are awesome. Very supportive, incredible correspondence, and wonderful assistance. Enthusiastically suggested! She likewise can arrange watches not in stock! also, changed the battery in my Nixon. Much appreciated again Corinne - until sometime later!

Fast and efficient reps, straight forward with pricing

I came in looking for an anniversary gift for my wife. I knew what I wanted and when I walked in the store no one said anything to me. I walked around and found what I was looking for and stood by the case waiting for some to even acknowledge me. After standing there for a while with no one helping me I left the store. None of the three women working there said a word to me even as I left. I went to the other end of the mall and dropped a few thousand dollars at a jewelry store where the women were really helpful.

I ordered a watch online the watch is made faulty, I have not been able to wear the watch. I then went to the store to return the watch to only be told no we can’t refund you your money because you’re past the 30 days by one day. I was told to call an 800 number which I was on hold for 3 hours before I was able to get a hold of someone to only be put back on hold for another 40 minutes. Finally a different person answered she was very sweet but couldn’t get me a manager on the phone. A week later I was finally able to speak to a manager on the 800 number to only be referred back to the store to see if they could help because they can’t do anything for me. I mean this has been a terrible experience because I am stuck with a watch I can’t wear, basically As long as Zales made their money they could care less about their customers they do not take care of you in any way. Terrible , horrible service I rather burn my money than to spend it at Zales never again

Great customer service! The only Zales Ill go to and I live all the way in Chico

If youre ever at Zales at Sun Valley Mall, pleaseeeeee request Lindsey!! She is awesome, her customer service & knowledge is top notch!!😊😊

Awesome seamless experience exactly what I was looking for

We received outstanding telecommunication service from Kay. When we arrived to Store #0718, we were warmly greeted by Lenette who completed our order request with Kay who we spoke with prior. Great customer service provided by Kay and Lenette, thank you!

Lynette is awesome. Go to her she will take care of you and she treat you with love!!!!

Guys were helpful and patient. Answering questions and not pushy

The customer service is very friendly and helpful, I would definitely recommend this location.

Rude staff.