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Acura of Concord
1340 Concord Ave, Concord, CA 94520, United States
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Acura of Concord
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St
Review №1

So glad my first big girl purchase was here with the help of Esmeralda & Jessica. I was reached out by Esmeralda after inquiring it online & the process after that was very smooth. They were both very friendly and made the experience enjoyable. I definitely recommend!! Great service over all!

Sy
Review №2

Great place to get your car token care of, great advisor, great machine and great cashiers. They get back to you in promptly time manner, always have my desired schedule time and just so very professional. Thank you all for everything!!!

Be
Review №3

I bought a certified Preowned 2018 MDX from this Acura and everything was Great! My Sales Associate Porter Clemens aka Chip went above and beyond in every sense. I am in San Diego and flew into Oakland to purchase the car. Before I came up Chip took the time to send me tons of info including pics and videos. He even personally picked me up at the airport to take me to the dealership. The price was fair and the finance manager was a pleasure. From my experience this place is the pinnacle of customer service!!! Ive had the car for 3 months now and everything is great. Thanks again Chip, Acura of concord...you have one of the best on your team!!!

Da
Review №4

OUTSTANDING SERVICE!I have just become a very happy owner of a 2018 Acura TLX.I test drove several vehicles during 2 separate visits. Pete was absolutely wonderful: patient, kind, friendly and knowledgeable. He is a true car fan, so his advice was spot on when it comes not only to Acura models, but many other brands that I was considering / testing elsewhere. His feedback was genuine and honest and no pressure to buy.I came back because of him and found my car! The team stayed after hours to do paperwork and although I did not get further reductions I was hoping for, I am very happy with the deal I got. They made it possible to drive my new car home that night.Thank you so much, for everything!Dasha Biswas

Co
Review №5

Great service. Friendly staff. Always top notch work on my vehicle. This is my 4th Acura and probably not my last.

bi
Review №6

Great customer care and very knowledgeable. Great customer service!

Ai
Review №7

Nasir was amazing. No hassle no haggle deal. Got my car at an excellent price. He is very knowledgeable, and patient. Thank you for a great experience.

Ri
Review №8

I want to start off by saying that my experience at Acura Concord was very smooth and easy.Nazir and the sales team were very helpful and did not once pressure me to buy. Also Robert in finance was awesome. Overall I was looking for a reliable vehicle that would last for years and still not break the bank, I found what I was looking for here and my experience with this team was very good. I would definitely recommend this dealership.P.SThe young lady in the front office was very nice and professional when we arrived.

Ka
Review №9

The service manager added and addendum to a year old invoice. The service person admitted the services was suppose to be done. Lol, this is not a place I would refer anyone. Changing invoices is not a good practice. They also let me leave with my power stirring reservoir not tighten down. THE LAST PLACE TO GO, AWFUL.

Sh
Review №10

I bought my Acura in for its A1 inspection only to find an office without customer advisors. I was told they all called in sick and advisors from other neighboring dealers were called. Not only was I frustrated with the lack of expertise the young man had about Acuras, but I learned that he was not vaccinated. He wore a mask but I was appalled that a person who was dealing with the public all day could potentially spread the virus. When it was time to get a ride home I learned that the driver also was not vaccinated.

Mi
Review №11

Thorough service. Like all dealerships expensive. No program to reward loyal clients

Ra
Review №12

They are cleaning the seats after every occupancy and many other things to keep customers safe.

Zi
Review №13

Inquired online about a vehicle, made an appointment online. Porter “Chip” was very helpful and thorough. He showed us and walked through every detail of the vehicle. It was a super hot day, nonetheless he was very patient with us and all of our questions. I’d highly recommend him!

To
Review №14

The Customer Service at the Service Department is by far the BEST! The reason Ive always been an Acura consumer is because of the quality and design of these amazing vehicles. The reason why Ive ALWAYS purchased my vehicles from Acura of Concord is because of the quality of service that I am provided by the Service and Parts Department team. Because of this amazing teamwork is the reason why I will always stay with Acura of Concord! Thank you all!

So
Review №15

Beautiful Cars!

Na
Review №16

Third timing coming to the service center and every time I have been met with friendly and helpful employees who are knowledgeable and genuinely seem happy to help. Make sure you schedule a lot of time to sit and wait if you are waiting or a plan to use their shuttle service. Peets coffee and snacks provided, free WiFi, and comfy chairs that do fill up when they are busy so I did feel like I had to sit to keep a chair. Thankful it doesnt smell like a car place!

Jo
Review №17

These guys are great. I live in Sacramento I was shopping around for a new 2021 RDX Aspec SHAWD for about a month and contacted several dealers to get the best price possible. Some gave me a reply, some didnt even want me to give me their best price which wanted me to come in. I contacted Acura of Concord and Porter Clemens (aka chip) contacted me through email about the particular RDX I wanted. He emailed me that the car is still available and if I had questions about it. He kept in touch with me while I was still researching about the car. On march 14th thats when I came in and He was off on that day (Wednesday). However he still kept in touch with me through email while he was off. I was greeted with Esmeralda along with the RDX parked up front waiting for me. Test drove the car then after that we talked about the numbers. They matched the numbers from another dealer from hour away from Acura of concord which I agreed and started the buying process. Everything went very smooth and explained everything before I signed away. The finance manager was very clear and did everything I wanted. The whole process was smooth and pretty quick. I was pleased. Then I was on the road with my brand new RDX ASpec SHAWD. I love it. I recommend these guys. I will refer my friends and family if they need a reliable luxury car.

An
Review №18

Good service, everyone is always friendly, and they have a good complementary car service if you need a ride. Never been done wrong by these guys.

Ed
Review №19

These people are the best when it comes to customer care and quality of service. The attention and courtesy they provide to their customers concerns are above and beyond.

Je
Review №20

Monsure and the staff where easy going. No haggling from them.

Er
Review №21

They wer the great, getting me in and out efficiently and making sure that I was prepped and ready to go (I was on a time crunch, and I felt like this was very much respected). Attentive, courteous, efficient!

To
Review №22

Super COVID conscious and friendly. Very quick minor service. Promised an hour and were done in half the time. Sanitized car before returning it. Pricey, but hey, its a dealership.

VI
Review №23

Pretty good collectionsStaffs are awesome and kind

ma
Review №24

Came into this dealer the other day and I have to say that this is how everyone should be treated. Right away I was greeted by Chip and the entire process was completely no hassle, no pressure, and very friendly! He was very knowledgeable on Acura product and financing. Thank you so much for the best service! I would recommend this dealer to anyone wanting to buy a great car! Top notch!

Ry
Review №25

I worked with Porter Chip Clemens. I reached out via email about a used car specifically and was quickly and professionally responded to with concise and honest communication. We were able to get all of the information needed done online via email so I could drive up and sign the paperwork and be on my way in around 2 hours.The dealership and everyone there was doing a great job at being respectful of physical distancing and cleaning due to Covid-19.I am disappointed that the traditional car buying experience has not advanced much in 10 years. I was still signing documents in a closed room that I could not review beforehand, which is in and of itself a deceptive business practice. Sites like Carvana and shift have solved this problem but come at a premium cost. I hope that the industry as a whole can progress towards a better customer experience.Overall, everyone I spoke with was the best that could be expected.

Ro
Review №26

Love our new RDX! This is an honest dealership.

Li
Review №27

We were in the market for a newer Acura MDX and had been looking at multiple brick and mortar dealerships. We found some inventory at this dealership, but likely would not have been successful without the efforts of Chip. Our 5-star experience is due to the following : (1) Pricing and research material to instill a sense of trust with Candor (2) Setting clear expectations on what we are buying using CarFax reports, Acura Certification checklists, pricing and what to expect post sale (3) 100% follow-up on those pesky follow-up items like spare key, detail of the vehicle (4) Attention to personal details like financing preferences, service appointments for completion of pending items.While Chip is supported by an excellent staff, our primary point of contact remained Chip. We would recommend you to go meet him and his other colleagues at this Acura if you are shopping. You may find what you are looking for and if you dont you will certainly learn a lot about local and other inventory and feel a sense of being informed and make your own decisions.

Va
Review №28

Great service and great customer service, as usual. Always appreciative of how I am treated and the maintenance of my vehicle at Acura of Concord!

Ev
Review №29

I did not purchased any i just drop the food

Jo
Review №30

Great customer service and service department. Small waiting area, but very clean and comfortable.

Pe
Review №31

Excellent!!! Bought a Nissan Sentra from them some years back. Took my time and they were very helpful.

An
Review №32

The Hendricks team at Acura of Concord was very helpful. They did not have the car (Black 2020 TLX v6 with Tech package) I was looking for in their inventory but was able to locate one and had it transported to their lot for me and got me a great deal too.

Ja
Review №33

Bought a car here. Did comparison shopping over the phone between a few dealers and this place was the one with the best price for the model we wanted. (I strongly recommend to shop for a new car that way). This place pushed for warranty and others add-one’s as most (all?) dealers do but not overly so.

Da
Review №34

My review is for the service department. Johnny took extremely good care of us and it was honestly probably the best car service experience we’ve had. 10/10 for customer service

Ma
Review №35

The service and cleaning is excellent,maintenance prices doubled.

An
Review №36

Best dealership ever. Love the people that work there.

Lo
Review №37

I just wanted to check the price of the base MDX model while planning to buy the Honda Pilot, but the OTD quote they gave was so good I ended up buying the MDX AWD version. Mansoori was very nice and helpful. I spent about one hour doing all the paperwork at the dealership and the car was delivered to my place 30 minutes after I finished.

Ka
Review №38

Took my car in for an oil change and tire rotation. Wait was a little over 1 hour, but the time passed quickly and I was very comfortable in the customer waiting area with free coffee, water and snacks. Staff was very friendly, helpful and professional. It was a pleasant experience.

Am
Review №39

I took my Acura MDX in for service. Amanda is AWESOME. She made my experience wonderful. She is very kind and knowledgeable of everything Acura. I will definitely be calling on Amanda for my future needs at Acura. Thank you so much Amanda.

Ma
Review №40

Love Acura of Concord this was my 2nd car I have bought from them. This time I bought a Honda civic I love this car its a perfect size for me. Will was a great help to me. Everyone is very helpful and knowledgeable. Thanks to everyone. Marie Stiles

Mi
Review №41

Zarif & Mansoor really took good care of me. From the day I came to the dealership and the days in between that involved negotiations. I’m not exaggerating when I say that this is by far the best experience I had with a car dealership. I’ve been to a lot; toyota, honda, ford, chrysler. This is one of those moments that I felt that the person/people I’m dealing with is completely honest, if not, then I completely read them wrong. I would definitely recommend these guys and the dealership to my friends who want to buy an acura in the future. Shout out to Lynette, who was relentlessly calling me (in a very good way) & managed to set up an appointment with Mansoor.

Cy
Review №42

Working with all employees at Concord Acura was a breeze! I worked with Chip In the beginning days of car shopping. He made making the decision to purchase very easy. He was incredibly kind and made me feel valued as a costumer. In general customer service was top priority from everyone. I’m super happy with my car and experience at this dealership!

al
Review №43

Great service!Jeffry was awesome!He helped me get exactly what I was looking for. Though whole process was super straightforward and speedy. Jeffry also made sure everything was perfect with the car and also filled up the tank before I drove it home.

Iz
Review №44

My husband and I took our Acura MDX to this Acura affiliated branch for an oil consumption recall. The mechanics looked at the car, acknowledged there was an issue and that the issue will be fixed under the extended warranty so they ordered the parts needed in March. The parts arrived in late Aug. We dropped off the car, they gave us a loaner, fixed the car (they took the engine apart to fix issue), recommended other fixes the car needed which we took care of the day after we picked up the car. We took the car home after about 1 week of being at Acura mechanic shop. Remember, we took care of all the part replacements that were recommended to us as soon as we got the car out from the dealership.Drove the car for about 1500 miles (less than 1 month) when we noticed the cars performance was declining. We checked the oil level and it was loosing oil again. We called Acura and they recommended us to bring it back in so they can check what is going on. 2 days later, we receive a call from the service advisor saying that the strength of the compression from replacing the pistons and the rings (I am not a mech) caused further damage which caused oil to get into the spark plugs and valves and other parts, but they will not cover that so we should pay about $5k to fix this. Wait. We get blamed for a mistake they made or an issue that they overlooked so we have to pay for their mistake?We called the manager, her name is Robin. She asked us why did we even choose her Acura center to get our car fixed when there was one shop closer to our home. So in other words, why did we bother her shop with our recall issue.We feel very welcomed here now.FYI there is a class action law suit against Acura/Honda about this issue. We called corporate and they mentioned that there are so many other MDX owners that are having the oil leak/oil consumption issue which lead to further damage of their vehicle.So sad to be treated like you are an inconvenience and to be left without a vehicle by a well known dealership.Thank you Acura of Concord.

Ti
Review №45

I came in for a couple of recall services and a minor issue. Service advisor, Erik Arnold, was phenomenal! Easy to work with and great service. They attended to my car promptly and kept me updated.

As
Review №46

Yves was awesome!!! Professional, went above and beyond for me with total patience and sincerity. Made my bad week a lot better. Couldnt gave had a better experience.

Br
Review №47

Great service! Chip Porter couldnt have been more helpful with my purchase of 2018 Acura RDX.

Da
Review №48

Excellent service was done while I waited. I was expecting to have to drop off my car. They often can do that. They are honest about inspections as they say I still dont need brakes after 90000 miles (Im a careful driver). Many shops would try to push it just based on miles.

Ka
Review №49

I had a great experience from the kind staff at Acura of Concord. I received superb assistance from Jeffry. He is a very kind, patient and knowledgeable. I never felt pressure or nagging from Jeffry. Instead I felt as if he treated me and my family very well and answered all questions. I would definitely recommend Jeffry at Acura of Concord to assist anyone during their search for a new or used car.

Mo
Review №50

Alex over at Hendricks Acura was nothing short of amazing!!! The entire team took amazing care of my vehicle in a timely, seamless fashion. Thank you!!!

ch
Review №51

Stay away from getting your car serviced here. As a dealership they are only concerned about car sales. The manager that handles the service department has no idea about any maintenance/service work related to cars. We turned in our car for an oil consumption recall under full warranty with less than 125000 miles. Dealership took about 9 months to get the parts just to get us over the 125000 mile mark. They then tried to fix the problem and suggested that we do a major service which we agreed to and it cost us about 2000$. During the major service none of the problems were brought to our attention. One month after their service we run into the same problem so we take it back in. They claim that their fix caused more damage on the motor costing about 5000$ and it wont be covered under warranty because we are over 125000 miles. Make sure you document everything and dont trust anything that comes out of their manager.

Su
Review №52

Great and fast service. Acura rented a car for me while my own car was being serviced -- all of it was easy and convenient. Ill definitely be back!

Je
Review №53

I came in for an oil change and received amazing service from Victoria and Roger. They were both very kind and informative. Thank you again for all your help!

Br
Review №54

This was hands down the quickest and easiest car buying experience I’ve ever had. Both Nico and Andreas were amazing to work with, and I drove away feeling solid and happy with my purchase.

G
Review №55

Excellent service. Most stress free car buying experience ever. Ive been to many dealerships and almost always had a bad experience. Both Jeffrey and Jason were great. Give these guys a promotion. They deserve it. Glad I came here to buy my car. I would recommend and do business with them again :)

ye
Review №56

Amazing service! Definitely coming back again! Thank you Alex for the amazing job that you did, and on top of that for cleaning my car.

Jo
Review №57

Visited here on a Friday morning. Packed room but it went by pretty quickly. Coffee and snacks are available while you wait. Loved the hot chocolate machine, you can add more flavor. Service was friendly and professional.

Ja
Review №58

The technician was able to diagnose and fix what was causing the consistently inconsistent noise the first time I brought the car in. I had expected the resolution to take many visits. Great job

Le
Review №59

Shout out to Mansoor, the salesman whom I got my new 2020 RDX A-Spec from. He gave me a deal that no any other dealers in the Bay Area could compete. He is very professional, super friendly and easy to work with. He promptly answered all of my questions. My purchase went smoothly from beginning to end. The service was beyond my expectation. I am very happy. It’s worth the 1 1/2 hr drive from where I live to Concord to get the car. If you’re on the market for a new Acura or other used brands, please give them an opportunity. Again thank you, Mansoor and also the financial man (sorry I didn’t catch his name) for your good service.

T
Review №60

Great place

Ch
Review №61

I dealt with David. David was attentive, knowledgable & provided me with excellent customer service. I would highly recommend Concord Acura & David specifically. Give that guy David a raise & promotion!!!!

St
Review №62

Second time here and once again customer service was outstanding! Was quoted 45 minutes and ended up with our vehicle in 20. Also, no attempt to up sell which I really appreciate.

Ba
Review №63

Nazir was great. He was courteous throughout the process and knowledgeable about the car inventory. He followed up a couple of times after we purchased a car to make sure we were satisfied. I would definitely go back to him next time.

Ja
Review №64

Extraordinary experience at an Auto Dealership! Went in with no expectations, and left with a terrific used car. The Sales Team of Nazir B. and John G. turned what normally wouldve been the single least pleasurable situation (trading in a used car to buy another one) into a balanced, fair and 100% enjoyable experience. REAL Pros at Team Hendrick.

Ra
Review №65

Great service, Mr. Yves’ was kind and courteous enough to make sure my car was ready when I was off from work. The staffs always kind and able to get me a Lyft to work, which was perfect! Great team in Concord!

Ch
Review №66

I had an excellent first visit to the service department at Acura. I was greeted by Amanda who had taken my family’s vehicle in for warranty work and walked me thru every step of the process. She listened too my needs and made sure we were comfortable with the work being performed and assured me the mechanics are certified technicians who are trained to work in my vehicle. Amanda also made sure that she scheduled our service around our family’s schedule and coordinating a loaner car! I couldn’t of been more happy with our service at Acura!

Pa
Review №67

Excellent service as always. Completed in a timely manner as promised, great work quality and updates received during service.

St
Review №68

Always get great service. All I have to do is call Erik at Acura Concord and he handles everything for me. I will continue to go to Acura Concord for my service.

Da
Review №69

Great customer service. Always willing to assist with a smile whether youre dealing with sales, finance, parts and service. Great team.

Gl
Review №70

The service is great! Not only that but the people!! Alex is very helpful and always makes you feel home.

Ja
Review №71

I received a notice that the airbag in my Acura was recalled. I called Acura of Concord and was given an appointment the following day. The staff was courteous, efficient, and helpful. I had excellent service.

Je
Review №72

My service was perfect a couple people helped me out but there was a strange thing with the car and would make a clunk sound and they had put on after market kit so the camber could be changed and it still clunked and it got all twisted up what was happening. It got figured out and then wow amazing they decided that this clunk must not happen and make it right at no charge to me. They gave me a loaner and fixed my and car and made sure that there was nothing wrong. It was the best service and dedication I have ever seen I love them

Ba
Review №73

Wonderful customer service. Alex is the best. I will be back for all of my maintenance and repairs. Thank you!

Ke
Review №74

Erron is the man and Acura of Concord is fortunate to have him on the team. He was very responsive and on top of everything from start to finish. I was going through my insurance for the service, and while it wasn’t a unique scenario, I’m sure, there were still a few moving parts. Erron was in top of all of it, and worked to ensure a smooth service. Top notch service there that I would highly recommend.

sh
Review №75

Check-in and check-out were efficient and quick. My service adviser got me set-up, told me the estimated completion time, and told me to take a seat. The waiting area had snacks, water, and coffee/cappuccino. I was able to work on my computer, and the time flew by.

Li
Review №76

Had a great experience! Everyone was friendly, my technician, Alex, was great! Car was done in amounted time while I waited and came in under quoted price! Almost looking forward to next service!

Ra
Review №77

Great customer service from all of the staff. From the salespeople to the mechanics and customer service reps, everyone makes you feel that you and your car are in good hands. Never once did I feel pushed into anything when speaking to the salespeople, and the same for anytime Ive come here for routine service for my Acura. Definitely a dealership to recommend.

St
Review №78

I am the original owner of a 2007 Acura TL. It has 160,000 miles on it. On the way up 680 from Sunnyvale to Concord on Monday morning, 10/28, my rear view auto dim mirror came off its mounting and was dangling from its connection. This has happened a couple times and my local dealer in San Jose popped it back on and recently on another 680 trip, another dealer in Pleasanton reattached it. So as we continued our drive up 680 to Concord, I called Acura of Concord and set an appointment for 10 am. I drove in and checked in at the service desk. Amanda Munroe, a service advisor, greeted me, and we went out to the car so she could see the problem. She wrote up the paperwork and said she would have it looked at and I told her I could wait. After just about an hour she informed me that the tech told her there had been a screw missing from the assembly, and the mirror was re-attached and that it should be as good as new. PLUS, there was no charge! She added if I had any more problems of any kind in the future while we were in the area, to please make sure to call and ask for her. So far so good and if I should have any more difficulties at all with the car, I will definitely call Amanda and have her handle the situation.

wh
Review №79

Smooth visit from start to finish. Kudos for letting me know my filters didnt need changing

Jo
Review №80

Great service as always - Ronnie is my main contact over there, and hes always extremely helpful. Service is always 10/10 with this guy. My last visit, he helped me out with a warranty repair, and it all went smoothly. Highly recommend! Ask for Ronnie!

Wi
Review №81

Ask for Erik Arnold he is the best. He will always be honest with you on what you need.

An
Review №82

Took my Pontiac there from a recall. Staff was friendly and helpful. A bit of a wait but not ridiculous. They did a good job fixing the recall and didnt try to sell me on other services. Took them a little longer than expected, but that seems to be the normal with mechanics.

Ro
Review №83

Great customer service I puchased the 2020 Acura RDX. I have been to another Acura Dealership and had a horrible experience I was so frustrated I almost decided to give up and not purchase an Acura RDX or anything Acura but Im so glad I gave it another chance and went to Acura of Concord, they diligently follow social distancing measures for everyones safety and despite that it didnt stop them from providing great customer service. They certainly try their best to work with you,earn your business, and provide you with the best yet reasonable deal.(I have been comparison shopping online and they gave me the best deal, very straightforward and not misleading unlike the other dealership Ive been to)Dan and Rose thank you for all your help! You guys are awesome! Service and parts department are also superb, I purchased all weather floor mats the same day and the process was smooth and fast while maintaining social distancing measures. Acura of Concord keep up the good work!!!

Ha
Review №84

Its rare to find folks with integrity and a commitment to take care of customers in the auto industry in general. Acura of Concord is an exception.Our sales specialist Tim was terrific to work with. He was honest about the car features and had a very organised approach to selling it. He explained the cars features and then got us thinking about what we really needed in the car. As a buyer, that actually helped a us lot !The only sales manager i spoke to was fairly curt when we asked them on whether theres room to negotiate on the price (i thought rude, my wife says he wasnt.) While they didnt negotiate a single penny on the cars price (which feels odd in retrospect given the state of the economy and used car pricing during this COVID wave.), we were okay paying the full price simply because of the confidence that Tim gave us around who were working with. As fortune would have it, we ended up having to bother Tim literally minutes after signing up the paperwork once we realised the there was an issue with the roof of the car that needed repair. He took the issue right up with the service team and helped us and also followed up a few days later to ensure we were taken care of. [most sales agents ive worked with tend to forget my name after ive signed a car purchase paperwork. So this was a very pleasant surprise.]Once Tim got us connected to the service team, they were truly amazing. A special shout out to Johnny in the Acura Service center for facilitating the repair process and ensuring that everything is done right. Johnny was always patient when i asked dumb questions and were able to help complete the repair in just 2 days. Johnny helped arrange for a virtually brand new loaner vehicle which was the other car that we were considering. I thought it was a really nice and thoughtful gesture to arrange for this loaner.If you value working with good people, you should stop by at the Acura of Concord.

Ro
Review №85

Ronnie is a big asset to Acura of Concord, he takes care of every need. This company should be proud to have a man like this employed for so many years , he is committed to be the best he could be for everyone he has the opportunity to assist.

Be
Review №86

We worked with Timothy Tyler for a few weeks on finding the right vehicle that suited our family. He called me weekly to update me on Acura’s promotions/ inventory and always kept us in the loop.He was professional and provided us with excellent customer service. We will definitely work with Tim in the future for our next vehicle as he goes above and beyond for the customer. We are enjoying our new MDX. Thanks Tim! - Ben and Vanessa L.

Su
Review №87

Prompt and professional attention from Ronnie Garcia. He makes sure everything is done correctly. the counter staff does the same. Truley a pleasure to work with.

Wi
Review №88

Oil change and tire rotation was prompt. Acura of Concord could add more class to their service by running the cars through their car wash like Concord Toyota does for scheduled service. I was puzzled by Concord Acura setting all four tire pressure at 37 psi when the car door said two front at 35 and two rear tires at 33. Is the car manufacturer wrong or is Concord Acura right? Service person James was very helpful in this regard but I still do not know what the right pressure should be.

Ri
Review №89

Knowledgeable and attentive service advisory staff. Quick turnaround for most repairs

Da
Review №90

I found an Acura TL online, and I quickly called this dealership and made an offer on the car. My offer was accepted, and I tried to pay for the car over the phone with a wire transfer. Unfortunately I was unable to make the transfer due to the fact that is was a Friday, and the money wouldnt go through until Monday. I decided to make the trip up Saturday evening after work. I had talked to my salesman Juan (and Chuck) to ensure my car was still available. I purchased a train ticket for Saturday, and had my weekend planned around driving the car home. I even confirmed with the salesman that the car was available before I boarded my train. He said The car is safe, dont worry about it - youll have your car at 10 AM tomorrow! I boarded my train, and after 4 hours on the train, I received a text message from my salesman stating the car was sold. Not a phone call, a text message. I tried calling him back, but he would only text me. Here I am Sunday morning, 5 hours away from home... without a car. Thank you Concord Acura for screwing me over.

Ma
Review №91

It was a wonderful experience at Acura of Concord. Nathan, Nazir and the Finance Manager were super helpful and detailed.We bought a certified Acura MDX. Lowest price around 100 miles. Worth a visit.

je
Review №92

Outstanding customer service. I always enjoy my visits.

Ja
Review №93

Ive always been rewarded the finest and most thorough service over the years. Acura of Concord is a fine group to work with and rely on.

Ge
Review №94

They have always been great to me. Last visit was the usual. Took care of the whole thing, no issues. The mechanic was very knowledgeable as well. More importantly he came off as very professional and customer focused. Great stuff from someone from the back office so to speak. The front office people were comfortable calling him which I thought was impressive as well. Showed the Honda engineering background.

Ke
Review №95

Very patient and honest Sales staff. Price on used vehicle wasnt up for negotiation, and the Sales team was upfront and clear about that from the beginning. I had already done research, but the Sales team took the time to show me how and why they determined the sales price of the vehicle. It wasnt the best price, but it was fair. Especially considering that the vehicle was inspected by their mechanics. Many parts had been replaced including, timing belt, water pump, wheel bearings, etc. The car only has 69,000 miles on it, but they would not sell it in any other than the best condition possible. I am very happy to pay a little extra knowing that major service has been done right, and its on record. I now have a great car that should be fine for many years. Thank you Acura of Concord!

AK
Review №96

Since i bought my car, the service and kind employees have taken care of my needs. Im glad i came to Acura for my awesome car, and i will continue to do business with Acura of Concord!Thank you all very much! Especially the technicians!

sy
Review №97

I had a great experience getting my MDX serviced (with Erik Arnold) at Acura of Concord. The wait time was minimal, the staff was courteous and professional, and everyone was so helpful. I will definitely be coming back and recommending this place to everyone.I even test drove a new car and talked with a sales person (Anthony Rodriguez) about trading in my current vehicle and lease options. I had an excellent experience in both sales and service.

Wi
Review №98

Alex Farmakis was excellent !He correctly diagnosed problem of the car right after listening to my statement. The car was returned to me with full satisfaction.Alex deserves to have 100 credits !William

Jo
Review №99

Took car in for update they were helpful and even arranged a ride home for us

Ri
Review №100

Fast friendly service. Helpful and understanding workers.

Information
19 Photos
100 Comments
4.6 Rating
  • Address:1340 Concord Ave, Concord, CA 94520, United States
  • Site:https://www.acuraofconcord.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 925-674-1900
Categories
  • Auto repair shop
  • Acura dealer
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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