Having trouble getting my deposit back its been over 30 days..on top of the fact that the car broke down on the way home and needs thousands of dollars in repairs. Buyer beware I highly recommend not putting a deposit on anything there and having your mechanic check out the car before you purchase it. The sales team are amazing and kind but the Columbus auto group cant be trusted unfortunately 😢 😕

Our experience was amazing. My wife and I both felt like we were treated with respect and kindness. Especially from Rodney. He done an amazing job!!!!!!! Will definitely come back to purchase another vehicle from them. Thank you Ford of Columbus

I came in looking to cut monthly payments down for my current vehicle. Micah was my salesperson and did an awesome job! After looking at a few different vehicles they were able to get me into a newer vehicle with cheaper monthly payments! Great experience.

Rodney helped us find exactly what we wanted and walked us through the entire process by explaining how everything works. We are so excited about our new vehicle and we recommend Ford of Columbus to everyone!

Rodney was awesome from the moment I walked in to the sales showroom. Number one he listened and heard what I was looking for. After a week of exhausting searches Rodney helped me collect my wife’s birthday present with less hassle than buying a ring! Kudos Rodney thank you!

Best experience Ive ever had buying a new car.All the staff was friendly and not pushy. They even helped me sell my trade in for more money.They earned my business for life.

Quick and painless. Erica my sales was beyond knowledgeable on the vehicles I was looking at. I was impressed from the get go. Thank you to Ford of Columbus an your hardwork.

Micah and Shane were great to deal with. Had a really complex situation they made easy. Highly recommend them.

I was treated like a queen by some of the kindest salespeople and managers when I stopped in for a test drive and ultimately purchased my new vehicle. Thanks for your excellent service! If I get the opportunity to send friends your way, I will not hesitate.

Doug was great keeping us updated. Friendly and professional. A breath of fresh air after some other dealerships we’ve dealt with. We drove from Franklin (25 minutes or so) for the service when there are service centers much closer!! Glad we did too!!

All staff were courteous and professional. Service was completed in a timely manner. The technician paid attention to detail. We have made several visits over the past 12 months. During all visits we have received consistently good customer service. That is much appreciated.

Rodney was very informative, honest, and helpful throughout my car buying process! Thanks Rodney!

Just bought an eco sport from them. Everyone was super nice and helpful! Special shout out to Rodney for being awesome and so helpful!

Micah was Great. He made purchase super easy and kept us in the loop the entire time. I would definitely recommend him if you’re looking for a great sales guy. The entire team was super good to us.

Talk to Shelby she and the staff are awesome people, love my new truck.

Oil change plus tire rotation, check of tires, brakes, battery and fluids top-off. Great job.Plus the driver side air bag was replaced - a recallthat I’d forgotten about.I’m happy!

It was very hot day. No car sales person watching out side of cool nice show room.No water nor coffee offered to me.But I bought a car. Now you can understand how nicely the sales person treated me.

From the start Micah had my back. Made sure I got in the 2021 F150 I wanted. The sales process was smooth. Will definitely buy from them again

Just purchased my new truck today from here and all I can say is WOW! Everyone was so nice. Rodney made the process very easy. We were close to getting a truck closer to our town but Rodney was able to get me a much better deal! Well worth the 3 hour drive for us! Highly recommend!!

Never done a Google review but need to warn others to stay away. They charged me $200 in doc fees after telling me the fees would be $30. Should have walked. Drive vehicle home to find the 2 year old vehicle I bought had a major oil leak. It took 2 trips back to get them to fix it after denying it had an oil leak. Most terrible dealership experience I have ever had. Spare yourself go elsewhere!

Dealer installed option not installed...tires over inflated... return calls a day later...didnt know answers to questions... temporary tags put on with license plate screws that require special tool to remove. Not what you expect when buying sight unseen over the phone! Learn from your mistakes. Purchased 6/29, today is 8/5, received application for title which should come in 7-14 days. Temp tags expire.in 8 days..guess poor rating has it cost!.

Outstanding experience with buying my first vehicle. Rodney is an amazing employee who definitely deserves a raise.

Great place! Love the service, they were honest and helpful.

The salesperson (Erica) was super nice and tried everything to get me a great deal. In the end we just couldnt make the numbers work but it was an excellent experience just the same.

Ford of Columbus did a great job of helping me to buy my new truck. I worked with Rodney Tarter in sales. The experience was great and they stayed late on a Friday night to finish the sale. I had to follow up with a visit to Service for installation of running boards two weeks later and that also went well. Thanks to Rodney and all the staff for a great experience.Steve M.

This place has horrible customer service. My husband had been talking to a sales person for 2 weeks now about a vehicle that he said he would be first person they’d call when it came back to the lot. Well guess what they lied. They said someone put a deposit on it so now they get first. If we were told to put a deposit on it we would have, but the last time we did that we had to fight with them for almost a month to get our deposit back. We decided to give them the benefit of the doubt and do business with them, but never again.

Amiable staff, and it seems to be all normal. They asked me a couple of questions to know what I was looking for. I didnt ask for much; A car without accidents, clean title, less than 100,000 miles. Desirable sunroof. Jake brought me a 2009 Ford Explorer pickup. He highlighted the reliability of the vehicle for its low mileage. I did the test drive and asked to be shown Carfax. Jake brought it along with a document to close the deal. He showed me the Carfax quickly and tried to trick me, bypassing the car problems and then ask me to sign. He thought that since Im a foreigner and my English is not very good, I would not realize it or I would not be able to read. It turns out the car was previously a police vehicle, had two crashes on its history, and the odometer with a rollback alert (In red!). While he tried to skip pages commenting on what a good vehicle it was, I read all this. He kept telling me that it was just one minor crash. Im not wanted make a problem at that moment (I just wanted to leave the place), maybe hoping that at some point, he would be honest and explain to me about the odometer or the other problems. But he kept it from me until the end, believing it might go unnoticed. Very disappointed in this dealership.

Worst experience of my life! First, I was told a vehicle was ready so I drive five hours to the dealership. When I arrived it was not ready, I had to drive to their garage to see it. I liked the vehicle, purchased it, it was supposed to be delivered to me in a few days. Two weeks later I finally got my vehicle after lots of excuses. The vehicle immediately started having issues. I called the dealer and was told that the manufacturer warranty was expired so there was nothing they could do! I decided to trade in the vehicle for something more reliable. I bought the vehicle April 17th, it is now June 15th and I still have no title! No one seems to know where it is, where the title app was sent. No one returns my calls. I can’t trade it in until I have the title so once again this dealer has failed. Please do not waste your time!!

We took our 2015 Ford Edge in for some warranty service and Courtney and Doug were very helpful and kept us in the loop on our vehicle status.

Service Advocate is very nice (Jeff). However it took 3 visits for the service technicians to diagnose I had a crack in my engine. Never felt like my issues were listened to. After 5 days without a vehicle , I was provided with a rental and subsequent a loaner which was good since my vehicle was out of service two months. The vehicle is running satisfactorily now and am thankful the repair was covered under warranty.

I put a refundable deposit down on a vehicle. I thought $250 should be enough, however, Shelby said they needed a $1,000 deposit. After I put down the deposit, my salesperson, Shelby ghosted me for two-three days. Because of this, I lost interest in the vehicle and purchased a vehicle from another dealer. Shelby was not happy and said it would take 3-5 days to refund my deposit. After 3 weeks and numerous unanswered massages and calls to the dealership and to the managers, they also ghosted me, after a receptionist would take down my message. I had to dispute the charge with my bank to get my money back. Very vindictive and dishonest dealership. I honestly hate posting bad reviews, but caveat emptor, buyer beware!

Loved this place! They worked with us on everything and even stayed open later than what they should have. We love our new truck! Thank you Josh Stephens for helping us.

Nikolai and the sales staff as well as the support team work to overcome obstacles to satisfy the customer. My used vehicle looked and drove great!

The prices here are amazing and so are the staff. I plan to come back here next time I need a car

They are such wonderful people they go out of their way to help us

After recently having an awful experience at other dealerships, Rodney Tarter at Ford of Columbus gave us a completely different and refreshing experience. Before even getting to the dealership, we knew we were getting great customer service when we got a personal video from Rodney showing us the car we were interested in. It took us close to two hours to get to Columbus due to snow and dangerous road and Rodney called us on our way to solely make sure we were okay. Rodney kept both cars we were looking at right in front outside turned on so they would be warm and not have snow on them when we got there. Overall he went exceptionally above and beyond. He was extremely informative and helpful, and there was no pressure to make a purchase. I’d recommended anyone to bring their business here.

I had a great experience purchasing my vehicle from Rodney! He did more than I asked for! Ford of Columbus is a great place to buy your future vehicle. I highly recommend!

Amazing dealership!! Very friendly and best setting ever!!

1/27/2021Update: As you know it has been two weeks since this review was presented. There has been no resolution to our problem.It appears we are the ones who have to call them all the time. We call and they never have an answer or are to busy and will call us back, which doesnt happen. We even went in to no avail. Meanwhile we are stuck with a car we are scared to drive, always afraid something is going to happen to it.Getting pretty discouraged.I was told they now have a place that checks the cars out before they are sold, sure wish they had it in place before we bought ours.It looks like we are stuck with this lemon and are going to spend $4000.00 to $6000.00 to put an engine in it.This has to be the worse place to buy a used vehicle from.We bought one had problems of it using oil.Took it back for the problem said we needed to take it to the manufacturing dealer.First of all when they changed the oil their expert mechanic didnt put the drain plug in correctly and all the undercarriage was covered in oil. But they told us at Ford the didnt see any problems.They should be made to disclose any issues with the vehicle like private sellers have to when asked, and yes we asked.Buyer beware.The manager told us We didnt ask you to come in hereShould have walked out then, but we really need a vehicle.Oh buy the way, this happened to be the nicest used vehicle they would even show us.Update. To the owner:We havent came to a resolution yet.We arent even coming in untilJanuary 18, 2021.If things get resolved satisfactory then I will edit my post.I hope very much it works outThank you

Erica was an absolute gem!! She helped me find what I was looking for and I didn’t even know it!! Thank you Erica!! The whole dealership was wonderful to work with!!

Awful place to do business. They lie to you. Dont have your vehicle worked on there. Owner needs to have a more active role.

Fast reliable service provided by qualified technicians. All of my concerns were addressed immediately and I was provided guidance and options to meet my needs. I look forward to continuing to use this dealership to keep my vehicle in prime condition.

Very nice sales and finance guys. Answered all of my questions and more. Eric and Allan worked very hard to get me in what I wanted and the price I was looking for! Would highly recommend this dealership!

Fast, accurate, appropriate pricing, plus everyone in the Service Department treats you like they’re glad to see you.

I got great customer service. I got in very quickly. The technician handled my concern and then did an extra service that had a bulletin posted. Thanks. It saved me a future appointment. I appreciate it.

Went in with husband to purchase new truck and was looking at other vehicles, ask price on 2 other used vehicles was told to go to website. Not helpful at all. Customer service should be number 1 priority. I was told if I was purchasing brand new vehicle he had all that information, just not on used vehicles. My husband purchased his new truck out of town. Will not go back for service or any vehicle purchase.

Looked at. 2010 Titan. Had a very pleasant experience. Sales rep was Micah Pier. The team got me the vehicle I wanted with the down payment and monthly payment I wanted. Today is a good day.

Rodney Tarter was extremely helpful in getting me into my truck. Not at all pushy but ready to help with any of my concerns a fine line that not many dealers can walk. Well worth the hour and a half to get here!! Thank you!!!

Great communication and service. Very easy to schedule an appointment and drop off. The works service is a great deal

Had a great experience at Ford of Columbus. Drove 2 hours to look at a vehicle I found online. Found sales very friendly and not high pressure. Once we decide to purchase the vehicle they were able to get it done quickly and provide an incredible interest rate. Being aware I had long drive back home they made sure to top of gas so I would not have to stop. Great customer service, would highly recommend.

Jake helped me out amazingly! I had seen a Buick lesabre and fell in love with it(I’m an old soul at heart) and wanted the car. What was only supposed to be me coming and looking at the car ended up with a purchase (which at first I was nervous about but needed something to get to work up in Indy) and they reassured me they wouldn’t let me walk out of there with anything I wasn’t comfortable with paying, And they ended up helping me get a price I was comfortable paying! Highly recommend these guys they really went the extra mile to make sure I was satisfied!

I admit that I am not the easiest person to deal with as a potential buyer. I spend money like there will never be any more available :) However Shelby listened to my needs and let me do my own thinking without undue pressure.The rest of the team were very pleasant and professional to work with as well.

We stopped by to pick up our work van and decided to just look for another work car. Rodney Tarter was helpful with explaining the many features available on the Limited edition we purchased. He made the process easy and it didnt take all night.

The sales associate (Micah) was very nice and helpful. He called me right away when they got a vehicle in I had been looking for. Great guy, 5 stars for Micah. The online pricing is misleading and needs transparency. The sales manager agreed and explained Columbus Auto Group needs to fix that. He made up the difference by increasing the value of my trade in. 5 stars to the sales manager for being fair and reasonable. When signing the financial contract, I noticed the value of my trade in appeared to be $700 less than what we agreed on. I was told it was a computer system error. Seems a bit sus to me. 2 stars for misleading advertising and sus financing.

No pressure sales team. Didn’t “attack” is as soon as we drove on the lot. Let us look around on our own.

Rodney delivered exceptional service! We drove 3 hours to get our truck, everyone made the process so quick and easy. Highly recommend!!

Rodney was a great help and did everything he could to help us find a new car for my husband. They were extremely busy due to the after Thanksgiving sales; however, we were still able to get all the help and attention needed to make a well informed buying decision. Everyone we met was kind and informative, and we really appreciate Rodney’s help (especially with all of our questions). We look forward to coming back for our next car purchase. Thank you!

Quick, efficient service experience. They answered all my questions and got me back on the road!

I am thankful with this amazing dealership Ford in Columbus, there are great fast and excellent. They know how to work with customer they more friendly people. I would recommend you if you are looking for vehicle they are the way to go.. I was amazed to see how fast they get me approved for vehicle. Friends and family if you are looking for vehicle I would more likely to recommend you to stop by the ford dealership in Columbus they have everything you needs so don’t wait! Thank you 🙏 and thank you..

Had a great buying experience with Andrew. It was hassle free, he listened to all our needs and found the right truck for us. He was able to get us the truck at the price point we were looking to stay within and was a pleasure to work with. We will definitely be repeat customers with him.

Doug in service was very professional and helpful with all my needs. My truck was repaired in a quick and timely manner

The salesman Rodney Tarter was very friendly and very helpful. He and the rest of the team at Ford of Columbus honest crew. I will keep all of my car buying business with them. My husband and I are 100% satisfied with the outcome.

I contacted ford of Columbus on 4/23/21 in hopes to purchase a Bronco sport Badlands or outer banks trim. I was told they have one and it could be delivered the next day! Awesome, amazing! I requested pictures of the inside never got them, the vehicle arrives and its neither of the trims requested, its a lower trim with ALOT less features. I advised I didnt want it and sent the drivers home. The dealership called back, promised $2000, leather seats, cargo shelf and remote start would all be added. I was then told remote start couldnt be fulfilled, and $1000 of the $2000 would be used for the leather, but I would still be getting $1000, leather seats and the cargo shelf and this would take 2-3 days, I agreed and sign the papers. Almost 4 weeks later the vehicle has leather and is in our drive way. No paper work, the shelf is here but they didnt add the track system to the cargo area so that the shelf can be used and no $1000 check as promised. No one will return my calls. Additionally I have recieved a toll bill from the delivery I have not recieved a response from that either.

Quick in and out for routine maintenance. Service writer very professional and cordial.

Super easy. Nice staff and easy going not pressure to buy now.

Found the truck I wanted online. I contacted the dealer online and received a quick price inquiry which resulted in me purchasing the vehicle I wanted. It was well worth the 100mile drive to get what I wanted at the price I wanted to pay.

I had the best experience purchasing a used vehicle today,i highly recommend Rodney,he absolutely went above & best to ensure we got the best service ever!! Rodney does not get commission on a used car sale ,he didnt treat me any less than someone purchasing a new car,highly recommend Rodney,i cant say enough about his excellent service!

Great team and no pressure sales. Thanks!

Quick, friendly staff, good price!

A very simple service job failed. I had a 10am oil change and recall scheduled, something that seems easy enough, right?The car was promised to be done by 1pm, but the service advisor Jeff seemed confident it would be done before that. Cool!By about 12:30 I hadn’t heard anything so I called in to see how things were going, the car hadn’t been started yet but would be once they got back from lunch. Should be done in about an hour.By 3pm I got the text that it was ready. Awesome, let’s go get the car! I get there and tried to pay for my oil change, to which the service advisor says they didn’t have me down for an oil change. Whatever, I’ll take care of it myself. Not like it’s the end of the world.I go out to the car and it still had the plastic wrap on the seat, tag hanging from the windshield, paper mat on the floor and things from the glove box are scattered over the floor.Very disappointing service appointment.

Rodney helped us get out of a car that was terrible for us and into a new one we absolutely love! Payments are right where we needed them. Whole process was fairly quick and everything laid out on the table. I respect the dealerships “no vulture zone” policy which made us feel more confident in trusting the process. They literally want you in the car meant for you, not one meant to break the bank. Should’ve went here for my dealings in the past. Will always go here in the future.

Doing business at Ford Of Columbus was a great experience, everyone I had contact with was very professional and very knowledgeable in their respected areas of expertise.. All understood my needs and was very helpful in ensuring that I left the Dealership in a new ride.. I cant thank the people at Ford Of Columbus enough for all that they did in making my day an enjoyable one. I highly recommend to anyone looking to buy a new or used vehicle Go To Ford Of Columbus A very special thanks to Kyle, Andrew, Mike, Rachel and Erica.. thank you all very much..

Very helpful service writer. Thanks Doug for the extra info on my issue and suggestion for scheduling future work to affect my work schedule less. Customer lounge was clean and spacious with free coffee. When the scheduled work was completed I was given a complete explanation of what was done, as well as, what needs to be done. The only reason I didnt give 5 stars was the service took longer than I expected for no more than what needed done.

This is the only place you need!! After visiting other dealerships i realized that Ford of Columbus had the friendliest sales CONSULTANTS, not salesmen. Honest and fair priced i felt like my business was wanted! I will continue to recommend them as the best and only place to find the perfect new vehicle

My wife took our car to the service department to get a tire repaired using a warranty that we bought through Ford. The lady at the service desk was rude and would not even look at our car for a week.

Scheduled two appointments for 2 different cars I had. One for a transmission fluid flush and one recall my 2010 Ford Taurus. Then a 2013 Ford Fusion 1 recall for it as well. Both were done within the 2 hour time frame Jeff stated. Great dealer friendly staff. Definitely recommend talking to Jeff for servicing! Would recommend for a friend and will come here from now on!

Not honest about sale price of car.

Ford of Columbus is always courteous and helpful with any needs I have. Their service writers are the best. Thank you Ford of Columbus.

Micah was a pleasure to work with.

Awesome sales team at Ford of Columbus. Kyle Jewel was awesome to work with and I’d recommend him to anyone! Thanks Kyle!

Both Doug and Jeff in the service department are fantastic. They are more than willing to help anytime we stop in. Won’t go anywhere else in town!

Kyle was awesome! He worked with me on my budget and found me an amazing 2014 Ford Taurus. Mike was also great! He worked with me on my finances and warranty to get me the best deal. Highly recommend if you’re looking for a new car on a budget!

Great service, friendly, and helpful. Would definitely buy a car here again.

Everyone was very helpful in helping me find the car I was looking for

If u have a problem take it to shane ,he cares about u and not just the cars thank u shane for being a good guy

This place is lacking in a lot of stuff, when they sell you a used car they just turn off the check engine light and never fix a thing!!! It took me 5 times driving 800 miles total on my car to get stuff done, I’m throughly disappointed in every single person who works for them and Nissan of Columbus!!!!!

I was met promptly upon arrival. Treated with respect and waited in the clean lounge while I waited. I was told it would be about an hour wait for my car to be serviced. It too about 40 minutes from the time I pulled in. Received the 12 point inspection and it was clearly explained. Great job guys!

Fine place to buy a car. Further remarks after I have had the vehicle for awhile.

I only deal with the parts department and CJ always gets me what I need in the quickest time possible.

Always a pleasure to use Ford of Columbus. Great service and genuine Ford parts.Thanks for a job well done!.

I scheduled maintenance for my 2016 Fusion. The check engine light was on and I could reset it. Then travel about 30 miles and it would come back on. Codes were for fuel system vacuum. Service was prompt and friendly.

This place was great! Very thankful they are who we contacted. Brandon Guerrero was awesome! Really enjoyed working with him and very satisfied with what we drove away with. Highly recommend. Thank you Ford of Columbus

Ford of Columbus was a great place to find a car. They were incredible throughout the entire process and were very patient, diligent, and hard working to help us get the car we wanted. They are a bit of a drive from my place, but they will be worth the trip again in the future when I go for my next car! First Class Dealership!

Horrible customer service took a vehicle 2 times for a recall. They didnt have the part both times. I understood the first time all though they should have,they had the vin and knew I was comming. The second time was scheduled after they had the part and scheduled me to drop the vehicle off. I will never be a customer again. P.S if your worried about mask they were not wearing them I dont really worry about that. No they did not resolve anything this shows you dont know whats going on. Nothing has been done .

I went to ford of columbus to get me a vehicle . I was met by very nice and helpful employees . Rodney was the most helpful to find me a vehicle I could get into . Thanks Rodney !! Im so happy

The team worked very hard to get me into the right vehicle at the right price. Shane Mike and Andrew worked late just to make sure I got the best deal. You could really see that thier hearts are in every deal they make.

They were very friendly and fast at getting my appointment and my car fixed up and ready:)

We were very pleased with the quick response to our online inquiry and scheduling of an appointment. When we arrived, we met Malina who was very personable and answered our questions and was not pushy at all. She even sent a personal video to us after our purchase. As far as pricing goes, we have been researching and comparing prices from dealerships from Indy to Evansville for about 6 months and havent found anywhere as fair as the prices at Ford of Columbus. We could not have asked for a better first-time car-buying experience for our new driver in the family.

Rodney was GREAT!!!!! I went in not knowing what I wanted exactly. I told him what specifically I needed and next thing I knew I was leaving in new F150. I have been a Chevy guy since I can remember.

You guys did a tremendous job.I came in unexpectedly and you got problem diagnosed fixed and out of there in one hour. Great job.