I was never pressured, I had options to choose from and these guys worked with me. Best of all my vehicle was taken care of and runs smoothly. Yes, going to a dealer to get your vehicle serviced can be pricey, especially without a warranty. Still if you got the money and need quality work done, auto-nation is the spot.

Mike C and Sebrina M. were awesome. What great personalities! Even the gentleman in financing was a pleasure to deal with. They made my transaction smooth. Knew exactly what I wanted and even delivered my jeep to me. I cant thank them enough. Buying a new car (jeep in my case) should be exciting, and they made every bit of that experience happen for me. Im in love with my new Jeep. Thank you so much!

Amy Fey was a great service advisor. In the past my service advisor could not find my free oil changes and tire rotations that came with my MVP warranty. Amy was quick to find them when I inquired once again because of an email I received days before stating I had (4) to use by May 2022. Amy also noted for the service techs to get tires to the proper air pressure on my Rebel when rotating the tires because it is programmed to be different between the front and rear tires and in the past I have had to do it once I got home because low tire pressure light was activated. So I had my oil changed and tires rotated and was given a call by Amy to inform me my truck was ready about 1 1/2 hrs later. It was a smooth transaction for me and Amy was very professional and polite and seemed to be competent in her job. So thanks to Amy, and I look forward to doing business with AutoNation in the future.

I received an email stating that the dealership was interested in purchasing my jeep. The jeep was at the dealership getting some work done to it, and they emailed me a, guaranteed as is, offer. I went in today to do the paperwork and wasted an hour of my life dealing with lies and deception. Apparently Chris, the employee who emailed me the offer was not actually authorized to do so. The dealership ran an actual offer while I was there. They then abruptly changed their minds and decided they were not interested in purchasing the jeep.I was a fan of this dealership prior to this experience. I will never do business with them again after the events that transpired today. I am dumfounded by their blatant lying and deception. Hopefully this post saves someone from wasting their time with this terrible business.

Although my appointment took a few days to get sorted, I wanted to give some feedback on one of the service department members. Amy was extremely professional and gave me information about why things were taking longer. I got upset over the scheduling, which the service department has no control over based on how my appointment was booked. Being that my vehicle is in for recall work, there are specific technicians who do recall work so there are less available technicians for that type of work. Amy is very nice to have put up with my rant and I want to say they are lucky to have someone as professional as her working there. She never once gave any excuses or got upset with me although she had plenty of reason to. For anyone scheduling service please keep in mind there may be some delays due to the current nature of things in the world as well as how the scheduling system is set up at these dealerships. From what I have learned, the scheduling is done without effectively taking measure of the current workload. So temper your expectations on how soon your vehicle can get worked on. And be patient, unlike me. Thanks again Amy for being so helpful and allowing me to vent.

We had such a great experience purchasing a 2021 Laramie. Huge thank you to Ray for his patience and willingness to get us as close as he could to a figure we could take home. Highly recommend the Autonation in North Columbus if youre looking to purchase a vehicle

This is by far the best dealership/body shop I have ever dealt with!! They were quick to get me an appointment and then after that the communication was outstanding. They never left me wondering with What is happening to my Jeep? Before they proceeded with anything they called to get confirmation. I cant recommend this team enough!!

I received nothing by courteous, professional and knowledgeable service with the GM, Dean Parks, Ed with the Parts Department and Darby with the Service Department. I didnt feel like just another customer. I feel they treated me like I was an individual with a need for their vehicle. I was called back promptly when told so. I was asked if I needed anything or had any concerns, which I did not. I would 100% recommend you buy your vehicle and have your vehicle serviced at AutoNation North Columbus!

Let me start with, if the service manager hadnt intervened it would have been a 1 star rating. I took my RAM 3500 in for 10000 mile, 10:00 service appointment and tire rotation. After waiting for an hour and a half I noticed the the truck finally was taken to the service area. I agree that the oil was changed and the tires rotated but I was offered a vehicle that was not safe for what I use it for. The rear tires, previously on the front were not inflated to the proper operating pressure, additionally the fuel filter was not changed. This is where the service manager got involved. He did his best to ensure that the service was completed. He took the truck back to the service area and instructed the technicians to complete the service. Again the truck came out and I noticed when I got in, that one of the rear tires was not inflated. This is completely unacceptable and had I not noticed the infraction, I could have wrecked not only my vehicle but my permanent living abode, my fifth wheel Camper While I appreciate the Manager doing his personal best to ensure that I was a satisfied customer, He needs to ensure that his technicians want a job.My ratings are based on:Technician; 1 starService; 1 StarManager; 5 StarIf asked if I will return to AutoNation North Columbus, My answer is a resounding NO!I may not purchase another RAM if this is the service that is acceptable from the Chrysler.I welcome the service manager or store manager to contact me if they we can discuss further

I inquired about a vehicle I was interested in trading my car for online and Chris Herring reached out to me via email within 15 minutes. I was able to start the buying process online immediately. Chris was amazing to work with and since I live about two hours away he had all the paperwork ready for me to sign as soon as I arrived. Once I arrived it only took about two hours before I was on my way home with my new vehicle. Chase was my finance manager and he was great too. He went through all the extended coverage options available to add and wasn’t pushy about choosing all or any of them. I did end up choosing three of them that best suit my needs for potential worries. I really appreciated the fact that Chris and Chase spoke directly to me as the purchaser and did not to try to talk my boyfriend directly about the purchase. Of course, I brought him along because I value his input, but at the end of the day I was going to be one signing all the paperwork and buying the vehicle. During my last car buying experience with a Chevy dealership, the sales rep and finance manager kept trying to negotiate with my friend who came along with me instead of me. It was extremely frustrating and I honestly thought that was how any of my future car buying experiences would be, but AutoNation CDJR North Columbus proved me wrong. I would gladly recommend anyone shopping for a new vehicle check out their inventory and see if they have what they are looking for and buy through them.

Very nice staff at the north location. The process for me was quite fast. Within 10 minutes I was signing the papers and getting my key. This is my third Ram 🛻

Thank you Amy and the great technicians who serviced my 2021 Jeep Wrangler! Service was excellent, had no issues, friendly staff. Keep up great job, will be returning for future services.

Have taken my car here twice now and been told two completely different things. Both times though I was told it can be fixed for around $700. I just want a straight answer on what’s wrong with my car. Would not recommend.

Darbie and Tyler were the saving grace. Had a major issue with a brand new car I bought out of state. Everything was fixed and is great now. Their phone system sucks and makes it very difficult to reach them. I wasn’t a very happy Dodge customer but like I said. Tyler and Darbie were the saving grace of my experience. They made sure I was in the loop on my some what lengthy repair and made sure I had transportation while my vehicle was in service for a week +. Big THANK YOU to those two!!

Amy in service dept is always polite. She explained to my son who is 19, why its important to bring his car in when warning lights come on, etc. Kenny in parts very friendly. Very happy with service we have received

Ann greeted me promptly when I first went to the dealership to schedule service. When I arrived for my appointment a few days later, I was again promptly greeted and checked in. When my vehicle was ready I received a personal phone call and informed the vehicle had no other issued.

After 1 1/2 weeks, I had an appointment last week on Tuesday morning at 830 am. Driving from Smiths AL in the pouring rain and early morn traffic, I made it on time only to be told that it would be 3 days out before My car could be checked! REALLY!! What was the point in having an appt?? If the dealership had time to text me twice to make sure I would be there for my appt.why couldnt they have let me know about the 3 day wait when I had an appt? My car is a 2011 Chrysler 300, purchased there when it was Carl Gregory. Any and all maintenance..out change, tire rotation, etc. Has been done there for 10 yrs. But never again!, I have never been this disappointed with a dealership in my life!!

I give autonation dodge north lake a five star review because, that’s as high as I can go but, these guys deserve a 10. Friendly and knowledgeable staff makes buying a car a truly enjoyable experience. Would definitely recommend to anyone looking for a new ride!

I have brought my company truck to this location twice for serving. Everytime I call it takes hours to get a response from the service department. I recently set up an appointment a week in advance. I was told the morning I dropped it off it would not be seen until that afternoon. Then why make an appointment for the morning? A week in advance? Two days later there is no update on the vehicle. Its not rocket science to do routine service and repair the leaky water from the ac. I actually wanted to trade in my 2019 Z71 but there is no way I will do it at this location.

I purchased my Grand Cherokee from AutoNation and have used them for service. Amy my service coordinator was new to the dealership but has prior experience with Jeep. I had a routine service plus an issue with my radio. I am a happy customer.

The staff is amazing!! They are patient, caring, and worked with me to decided the best options towards repairing my vehicle!!

The sale was easy and seamless however there was an issue with the vehicle I purchased and I was promised it would be taken care of. Not only was my appointment cancelled, but when I called to explain the issue I kept getting the run around. No one seems to care or tried to assist.

It’s been several months since I’ve been here. I’m happy to say they have greatly improved. Tyler did an excellent job keeping me informed and getting my truck repaired and back to my in a very timely and professional manner. I will gladly return here for future service and tell everyone what a great job they did

After losing our truck key fob down the elevator shaft in our hotel, AutoNations Service Dept Tyler gave me the name and number of Wimmers Wrecker Service to have our truck towed in. I think I was at the dealership about an hour waiting for the new key fob to be programed to our truck and I was on my back to the hotel to pack up and journey on our way. Kenny in the Parts Department was so helpful in making sure they had a key fob for our 2016 RAM and held on to it till our truck was delivered. When visiting in Columbus, GA again, if we have truck problems, AutoNation... North Columbus will be our first stop. :-)

I get my car serviced here because I purchased it here. My visits are usually pleasant, however, my recent visit was lesser. I was told my Calvin Klein shirt must be fake as a response to me not wanting to buying new tires during this visit because it’s not in my budget.

AutoNation Chrysler Dodge Jeep Ram at Northlake has the worst Service Department I have ever had to deal with. My first scheduled oil change took 6 hours to complete...with zero updates from the service department employee. My second scheduled oil change took almost three and a half hours...again...no updates from the service department. I understand due to the pandemic everyone is short staffed but my first scheduled service was before the pandemic started. Please beware and do yourself a favor , clear your schedule for the entire day if you take your vehicle in for service.. If I could have given them a NO STAR RATING, I would have.This is unacceptable service at its finest!!

I showed up at the Service Department on a Saturday needing my battery checked. The Service Department helped me with no issues. I appreciate the kindness of the staff members!

September 2021To all:I am the owner of a 2018 Jeep Renegade Limited. I have visited the Northlake Dodge, Jeep, Fiat Dealership (Service Department) in Columbus, Ga three times this summer. The first two visits were routine (oil change and oil consumption marking-testing).During my visits Cullen Wynn was my primary point of contact. During all three visits Cullen was friendly and professional. I will admit during all three visits I made contact with two other service technicians, however, I cannot recall their names. Amy perhaps????On all occasions these ladies were friendly, professional and extremely knowledgeable. As a woman that gave me much comfort.My vehicle (Sylvia) checked out great in reference to the oil consumption test. I do not drive her very often. Mileage wise she is at approximately 22,400 miles.During the 2nd visit, I also reported that my multimedia (UConnect) system was failing. (The JeepRenegade forum explained in great detail what was going on with the unit).Cullen explained that I was a few days outside my warranty but in the spirit of Goodwill, my system would be replaced.I took Sylvia in this morning (9-17-21) for the installation of the new UConnect unit. My appointment was scheduled for 0730 and the service was completed before 0930.I think that is awesome!I would rate all three visits at five stars.

This is the first time I have ever ordered a vehicle. Ray Clark, the Sales Rep with Auto Nation took lots of time with me looking for the Jeep Wrangler I wanted, but after determining it was not available, we placed the order. The new Jeep arrived on time, just as Ray had told me. I picked up the Jeep on a Saturday, which may have been a mistake. The Dent and Appearance Packages and window tinting were not able to be completed that day, so I will be taking the Jeep back to the dealership on July 5th to have those items completed. Also, the detailing of the Jeep on Saturday prior to my pick up was not done very well. This is no fault of Rays. I am very happy with AutoNation in Columbus and Ray was great to work with. I am happy I stayed with our hometown dealership in making this purchase. I really hate to go outside of town when we have a dealership right here in Columbus. I am very happy, just need to make sure that all the final details are completed satisfactorily on July 5th.

I’ve been coming to this dealership for almost 5 years for service. I’ve never had a bad experience until recently. I scheduled a service appointment and literally all they did was check the oil in my car. Left the service engine light on and everything. Then the service advisor told me the wrong information when I called in about it. I had to call and create a case with the Jeep/Chrysler corporation . It took them over a week to get ahold of anyone from service because they never answer the phone. This has been a disaster all the way through. There’s clearly something wrong with the Jeep renegade and no one wants to acknowledge it. Smh..

Awesome experience with Trevor, he truly made it quick and easy. Explained everything step by step. Even though it was after 20:30 before I was done, he stayed with me, to not only make sure I was taken care of, but to also help with setting up certain functions in my jeep. I couldnt have asked for a better sales man

Drove 4 hours to trade and purchase another truck at this location. Handled the details over the phone and made an appointment to pick it up. Darryl in sales and Walter in finance we’re great to work with. I’d make the drive again to purchase another truck from this location based on how easy this was.

Trying to teach our 18 year old daughter some responsibility..sent her in looking at cars..making her do the leg work..she finds a car..but it’s in service..no problem..but then they call her and let her know it’s out of service to come look at it..when she arrives 10 min later..sales guy is not there..even though he knew she was on her way..and she is then passed off to 3 different sales people..to be told she couldn’t look at it because someone else was..pretty bad considering she had cash in hand to buy what she wanted..not a good way to do business

My sales experience was a 10 from beginning to end all of my questions were answered and concerns were handled swiftly.

My experience in AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus was excellent. Erick was amazing. He made the process really smooth.

The representatives are always polite and professional, but sometimes lack knowledge of vehicles and maintenance schedules. I was offered a $600 maintenance package for a Jeep Wrangler that has 13,000 (Basically brand new), when it only needed a regular oil change and four point inspection, that by the way it was free, because I bought the vehicle there and came with the free limited maintenance service. Bottom line, make sure you do your homework and read your vehicle manual before you drop your vehicle there for service in the event they offer you some crazy expensive maintenance service.

Great service team, car is still being repaired...more to come.

Always Great Costumer Service, very knowledgeable and helpful and always a pleasure to work with Amy Fey!!

Had appointment to drop off on Wednesday. Thursday afternoon they had not started on our car. We were told that they were several days behind due to insufficient employees and that it could take several more days. They should tell people when they are making an appointment that it could take a whole week to get a simple service completed. I will likely use another location in the future.

Clint was excellent. Was able to get the maintenance done on my vehicle, when I didnt have an appointment. Clint keep me in the loop with everything going with my vehicle.

Service department was outstanding. Was running late for my appointment to get oil changed and safety recall done and Mackenzie was very polite and understanding. When I arrived Mackenzie was assisting another customer on the phone. Once she was finished she got me checked in and showed me to the waiting area. After my car was finished she went over what was done and showed me where to pay. Took about 2 1/2 hrs for the work which didnt even feel like it took that long. Keep up the great work

My Jeep Renegade had a recall for the motor. They were going to give me a new motor that doesnt chug oil. I had an appointment on June 22nd to drop off my car. We call to check on the progress 3 days later and they havent even started yet. Finally we get a call that its done 10 days after dropping it off. We go to pick it up and I immediately noticed that it is rattling loudly. I barely make it out of the AutoNation lot before pulling over because clearly something isnt right. My husband is a mechanic and he pops the hood. The motor is not even put together all the way!!! We turn around and take it right back to AutoNation. The shop foreman says he will look at it and call us before they close at 7pm. We never get a call. The next morning they call to tell us the motor mounts are bad and if we want it fixed then we will have to pay for the parts ourselves. My car had zero issues before this and it definitely didnt rattle. If the mounts were bad then they should have seen that before putting the new motor in ! So now I have to pay for their mess up.

Had an appointment to have my 2018 Silverado 1500 I purchased from Auto Nation in Columbus, Ga. at 11am. After checking in I went to the waiting area. After waiting over two hours I went to check on my truck. It was still parked in the lot and had not been serviced. They took my truck into the service bay and told me it would be ready shortly. Two hours later the service rep came in and told me they could not rotate my tires because they supposedly were worn down too much to rotate. He gave me prices on new tires and possible financing. I just told him to finish up with the oil change and get my truck back to me please. Worst experience I have ever had in having the oil changed in any of my vehicles!

Disappointing service of my vehicle (08 Ford F-350 purchased at AutoNation North).Took my truck in for an oil change and tire rotation, part of a service package that came with the purchase of the truck. Received a call from the service rep that my truck was done and ready for pick up. Picked up my truck a couple hours later and that’s when the fun began.While driving home I was merging onto a highway, hit a bump and my hood pops up. Thank God I wasn’t going too fast and the hood didn’t hit my windshield. Pulled over to secure the hood and look at my paperwork for a number to call back the AutoNation service department. I then find out from my paperwork there are 4-5 items that the technician checked that need attention. And the technician also found an oil leak in the engine. None of this was mentioned by the service rep when he called me to let me know my truck was ready.I called the service department, let them know what happened and was told someone would call me back shortly. Promptly, I received a call from the service manager who apologized, said he would look into the issues and get back with me the next day. That was Friday, 9 April and it’s now Tuesday, 13 April and I haven’t heard from anyone at AutoNation service department.Not a good way to treat a customer that has bought several vehicles from this establishment. I hope the AutoNation service department will call me back to rectify these issues. If not, as sure as the sun rises in the east I will do my utmost to get them to explain the issues they found with my truck. And if any are covered under the extended warranty AutoNation sold me with the truck I will do what I can to get them to initiate the claims process for said repairs. That’s the right thing a company should do for their customers.

I have used this dealership for over twenty years (it was Carl Gregory before) for service of my vehicles and there is usually no problems involved. I appreciate that they call before they perform additional work.However, I do NOT appreciate that one of their salesmen called me the next day while i was at work to try to persuade me to trade the truck in and buy another.I do NOT want unsolicited sales calls at any time and certainly not with a business that I am already using as a service provider.

I brought my Jeep in due to in shutting off on me while driving. I was concerned it was something more detailed and electrical. The office workers were very nice and had my car serviced and checked in a timely manner. Every worker was very nice and professional.

Took my car there for repairs. They tried to add on a bunch of repairs and charge me over $500. When I asked they were quick to take off. Didn’t file my claim with insurance so had to pay over my deductible. When asked why the response I got was for fluids and if I didn’t want them they could of gave me my car back with no fluids and on a wrecker. Never got call backs, no one hardly picked up the phone, car. When looking at the inspection, the inspection was done poorly it stated that my oil condition level and condition was poor even though got oil changed a week prior so that was false and tried to charge me with a oil change. Talked to insurance company and they stated that the didn’t ask for a lot of things on my claim. Would recommend taking your car there for repairs or sending anyone there unless you don’t like your money. If you do go there I would save yourself money by asking about charges because they are probably trying to add charges. Also while sitting in waiting room they talk about all staff members wear masks over speakers and please wear a mask as I didn’t see any employee wearing a mask.

Communication was completely minimal while going through the buying process for my wife and I, trying to reach our sales person was extremely difficult. To the point I decided to start looking to purchase else where, then all of the sudden my wife tells me they sales person mentioned there was going to be a car change after informing her the car was in great condition yet needed to be painted and had dents in it; out of the blue.. then attempted to sell my wife and I a different vehicle, year and color. However when the vehicle was dropped off it was the original vehicle. The vehicle looked nice which is why we were interested in the first place but the inside smelled horrible as if someone had dogs in the vehicle... so when you open the back you see all the dirt and the smell became stronger... not to mention their seems to be issue with the transmission and our sale person has yet to contact us back , we’ve had the vehicle less than a week.

I will never buy another vehicle from this place. Not only have I not even had the vehicle I purchased for less than a year, but the vehicle has been in the shop now twice within a 4 months. This time it is the engine and not even able to be driven. The customer service is awful. I was even told I would probably be sent else where cause it is a ford and they arent a ford place. Even though I bought it from there. I was told to bring the car in to get it seen about and evaluated, not to mention it is still under warranty. Worst experience of my life.

I wouldn’t recommend scheduling a service for your vehicle on a Saturday at all! You will not get the same care and customer service or attention to detail that you would normally get on a weekday simply because they have too many vehicles booked and that level of care isn’t there. I will however still get my vehicle serviced as I’ve never had a problem like this on a weekday but definitely will NEVER make a Saturday appointment again.

Excellent service. Dropped off the night before and they called me when it was ready! Great job!

Mr. Richard was a excellent during the whole time my car was there. He gave me update bout the car and more. He was very polite.

My wife and I purchased a truck we saw on line. Darrel Vannoy helped us at the dealership. It was a very pleasant experience. Darrel, was very helpful, but he was not pushy, we never felt like he was trying to sell us anything. He listened and was very personable the whole time. He gave us time to think it over and make an informed decision. This was one of the best car buying experiences we have had. We are very pleased with the purchase

Awesome dealership, great service department, best purchase and service experience Ive ever had.

NO INEGRITY. NO RESPONSIBILITY. NO CUSTOMER SERVICE. NO ACUMEN. BAD BUSINESS. LIARS. JUST NOT A GOOD PLACE.

So efficient and quick to help with any problems!

They have great customer service and was able to service my vehicle in a timely manner.

I WILL NEVER RECOMMEND THIS PLACE! I bought a vehicle this past Saturday from REGGIE WALKER. I got it home and noticed an issue with it. I knew they were getting busy so I waited to say anything until the next business day not know if he was working on Sunday either.I texted him the issue with the picture to which he did not respond. I then texted him the next day and asked if he was going to answer me. He then called and said he would get with the sales manager, JUSTIN COOPER. I of course had to text and ask the next day because I got no response. REGGIE said there was nothing they could do.I even emailed a picture to the finance manager, JOEY MCCLENDON who never responded either.I then called and left a voicemail for JUSTIN COOPER on Wednesday who of course never returned my call. I thought I at least deserved for the issue to be talked out.No customer service after the sale!

Me an my brother went into this dealership to purchase a used vehicle. After 30 minutes the salesman found the one we were looking for and they had it delivered from Jacksonville store 2 days later. After taking possession of the truck it was quickly returned back to the dealer due to transmission issues. The checked the truck in the service department and Kelley ( service manager ) called about the truck. After 2 weeks rols by no words so I placed a called and was given the runs around. Another week goes by and the send the truck to another dealership to fix the issue. That unamed dealership has had the truck for over 3 weeks due to warranty and parts issues. Through all this I talked to Dean ( general manager ) on a few occasion with no apparent luck. The first payment has been made on the truck and we still have not heard anything about when the truck will be returned and they refuse any kind of compensation for not being able to use the vehicle purchased through their dealership. Very unhappy with service department up to the managing staff... will never recommend anyone to this dealership due to After the sale you are on your own...

Prompt and friendly customer service. They addressed all of my concerns in and up front manner. I would highly recommend taking your vehicle here.

My 2017 Jeep Grand Cherokee had a part go defective, and was quoted about twice the average price for repairs by the service department, so I decided to trade up to a larger vehicle since I have now lost faith in a Jeep lasting more than 3 years without significant issues.My salesperson took the better part of a day to put me in the vehicle I pretty much knew that I wanted. After they attempted to give me a terrible percentage on the loan, I contacted my own bank for financing, and beat the best rate I was told that I was PROMISED Auto Nation could secure for me.As if it were magic, the finance manager beat that percentage rate provided by my bank.. and I finally left mid afternoon with my new vehicle, which was closer to $50k than not. This was after they add on coverage to the agreement that I specifically told my salesperson that I did not want (dent protection/cleaning/etc).My memory isnt the greatest, but my salesperson had me of the belief that the service department would be contacting me for my first oil change. She even walked me over there and introduced me to a member of the team who said that I would be contacted in regard to the oil change. Having bought vehicles before, I have found that dealerships provide the first oil change for free. I mean, they did make a LOT of money off of you, the customer, so I dont think its really that much of a set back for them to toss you something that is well under $100 value.Additionally this particular vehicle had over 1000 miles on it when I was handed the keys, but I was still denied a complimentary oil change while I was having warranty covered repairs done to the Uconnect system... less than 2 months after I received my brand new vehicle.Additionally, when I contacted my salesperson in regard to the defect that occurred in the vehicle, I got a response to contact the service department.The short reply more or less implied sucks to be you, I got what I wanted from you already, most importantly the top ratings that I hounded you for the next couple weeks about after I sold you the vehicle... its your problem now.I mean, they could have at least provided me a phone number to the service department... I dont think thats too much to ask either.

Dodge: Good experience overall, down to earth staff.

Worst experience ever for car service. Had my oil changed and tires rotated. After leaving the dealership, less than 5 miles away, my rear left tire came off my truck when exiting. Jr Allen onto Blackmon Rd. Thankfully no one was hurt.Dealership replaced damaged parts but has not offered anything for the inconvenience or lack of service. Sadly I prepaid for oil changes and tire rotation when I purchased my vehicle. I’d prefer to go to a different dealership.

Great service! Darrel was a pleasure to work with. Highly recommend!

We just purchased a new Ram 1500 from Autonation after searching all over the southeast. Darrel Vannoy took great care of us from the first phone call. He patiently explained everything, promptly returned calls or texts, and was not pushy, but very laid back and friendly. My kind of salesman! They honored the initial internet price even though this pandemic had caused prices to soar even in the week that we were shopping. An easy transaction.

2nd car Ive bought from auto nation. They gave me a great trade in value for my vehicle both times. As far as buying a vehicle goes I will go to autonation every time.

Great customer service, had my Jeep serviced and the wait was not that long, did have a problem driving home, the oil filter seal let go as I am told, I had to tow the Jeep back to the dealer it was fixed and all seems to be good. I will continue to have my Jeep serviced at this dealer. The problem was no fault of theirs it was a defected part, the two service adviser women were great and treated me great.

I was traveling out of town when our Ram 3500 diesel needed repair, I was very impressed with both the customer service rep & the technician that repaired my truck. They took it upon themselves to stay & get the repair done in one day when it could have easily taken two. They got us back on the road & back to vacation. Thank you.

Purchasing a vehicle has always been stressful for me, mostly because of pushy salespeople. I have to say, I didnt expect this experience to be as pleasant as it was. Cameron and Walter were especially helpful and made me feel comfortable with the entire process. I am happy with my purchase and certainly recommend these guys!

I love auto nation outstanding customer service & I love my new car...awesome place to purchase a vehicle

Love my 2021 Durango SRT. Thanks Darryl and all the staff at AutoNation. It was a pleasure to deal with him

This is the best car dealership I have ever been to. I had a 2016 Nissan Altima an i was looking to trade it in after 3 years I had it. So i went on line to fine a place that would trade it in. And imediately after i sign up online. The salesman Deavon call me back he ask me questions on what kind of car i wanted, Immediately he gave me no problems. He assured me that they had plenty of Chargers. We made an appointment. I drove from Atlanta 1hour and 30 minutes . yes it was the best thing i could have ever done. DEAVON made sure i was comfortable. he explain every step of what was goin on. An in about to hours i was approve for a 2021 Charger ots so Beautiful. The other guy who smdid my paper work he was the best professional person i saw. I got a great intetest rate., The best customer service, A brand new car and this place made me feel like family. Not only is this just a car dealership, Its a Culture it has Values and it provides the best u could ever ask for... Thanks again to the team here... I really appreciate everything you all did for me.

I took my truck in for a code that appeared while operating my truck. Service folks were helpful and all new faces.The only pain point was the 20+ minute waits (x2) of my time to reach a real person in service and get thru the voice-mail. It was beyond painful.They did a good job , but need some improvements in the real people to help promptly category.

Great customer service. Sabrina is an A-1 car salesman.

I would rather rate them with 0 stars. Ive been fed lie after lie regarding getting lower door seals swapped on our 2020 Wrangler, something weve been trying to do since August of 2020. Weve dropped the Wrangler off on 4 separate occasions, only to be told 8-10 hours later that the part is backordered, or the part was sold to someone else, or their tech left to handle an emergency. It is now June, 1st, and we have yet to have the seals replaced.Their service advisors seems to come and go through a revolving door, as we are currently dealing with the third one...and he has been just like the rest. Zero communication, unless I call and wait on hold for him to answer (sometimes more than 10 minutes).We are now going to be taking the trip to LaGrange for service, as we have been advised by countless other Honda, Jeep and Chrysler customers to do.Dont waste your time with these people.

Had to drive there to get a part that only they had, all the staff seemed very friendly and helpful.

I had 3 bad experiences with this dealership.Sept 2020- I had a 10am appointment for an oil change and tire rotation, I was there for 4 hours.March 2021- I gave them another chance, another oli change and tire rotation, my wait was two hours- I found out this week that they did not do a tire rotation. Carfax sent me an alert advising I am due for a tire rotationJune 2, 2021- I scheduled an 1:30pm appointment due to my check engine light coming on. I dropped my car off, the gentleman explained they may not get to it until the next day. I called the next day around 11am, he said they have not been able to get to it. So, I asked why did I have an appointment. He explained they were backed up. I called again at 2pm, the service advisor told me they are pulling my car to the back and the tech will be doingthe diagnostic test and he will call me with the results. I asked what time do they close, he said 7pm. I showed up a 5pm and my car was not looked at. I also asked about my service in March, why they didnt rotate my tires? I was told, you only drove 4000 miles and it wasnt needed. I paid for an oil change and tire rotation plus it had been 6 months! I dont recall the service advisors name, he was a white guy with a bald head.He lied to me and he called me dearie! I will have take my car to Brewbaker Dodge in Montgomery, AL were the service is awesome!

The best in town! They always take care of my wife’s jeep and their professionalism is unmatched even when theyre overwhelmed and busy.

I had an amazing sales experience but I got my first oil change the other day and it took 2.5hrs. That was for an oil change only, no tire rotation. Thats why Im not giving 5 stars. I really, really hope my future oil changes wont take this long.

We couldn’t be happier with our experience purchasing a 2021 Ram 3500 with Darrel and Joey who made the whole process stress free. We highly recommend them.

I worked with Mr. Cameron Fraser on getting my car. He was professional, courteous, and honest. Which I must say was surprising considering the reputation of car salespersons. At no time did he attempt to push anything I didn’t want on the sale. Because of my experience with him, I will be back whenever I’m in the market for a new vehicle.

AutoNation sold me a great car without hassles. It was a great experience and there were no hidden costs. Everyone was very friendly and I have no complaints. Our salesperson, Anna, was so nice and made everything happen quickly and efficiently. This is a great place to buy a car!

This was my first time I purchasing vehicle myself without my husband or parents and this has been a wonderful experience. I am pleased with everything and I glad I went to Auto Nation. From the time I walk in the door staff ( sales, financial, and management) was friendly, professional, and willing to help. Not only did I walk away with a new car I walked away with a peace of mind knowing that I was well taking care of and my new vehicle is well protected as well. I am very pleased and satisfied!

Great experience with the salesman and financial person. Very professional and fast! I would buy a vehicle from this dealer without hesitation.

Terrible service. We were in town on vacation and told them we were leaving the next morning but they insisted they could see us and fix our door, DVD player, and windshield wiper all on the same day. Then after they kept our van the whole day, they text (didnt even call) about 5 pm when our appointment was 8 am, that they could get all the parts tomorrow and fix it then... Wasted our time and charged too much for nothing to show.I was honest with them with my timeline on when I had to have my van on the road, I would appreciate honesty from them to say they may not have the parts and wouldnt be able to fix my van in time.

I cannot say enough good things about Robbie and the Service Department at Autonation Northside. I will never take my vehicle or my children’s vehicles to anyone else! Robbie, in service, understands that our main objective is to keep our children safe in their vehicles. Robbie is HONEST, extremely knowledgeable, very helpful, super polite, and a great communicator. He offers us options in repairing our vehicle(s) and doesn’t try to “up-sale.” Robbie, if you read this, a heartfelt THANK YOU and your team, for your continued help with our vehicles.

My whole family uses AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus and we are never disappointed. They always go above and beyond to make sure our vehicles are in excellent condition and safe to drive. I wouldnt even let me granddaughter purchase any car that they could not service there--because I trust them.

Today was an upset. I came in on Friday to make an appt for today at 830..I get here a few mins early. Its 10am and I go outside to see my car hasnt been pulled in the bay. I thought N appt means I get pulled in at that time or shortly after. Then the rep said he fix my paperwork so I wouldnt be charged! Why would you charge me for no work being done. Then it seem like I was in the way or creating an issue he didnt have to deal with..dont remember if he had a name tag, but I wont be back..I know it may be difficult at this time and maybe its a staffing issue but if I had an appt I want to be pulled in at 30 mins after arriving. 4 cars were in front of mine when I left. When I was leaving, a tech came and got a car that was behind mine and took it into the bay🤬 so now I question yall scheduling abilities. If I had to wait all day I would took a day off 😩

Great atmosphere and people. Would recommend anyone to shop with them!

Thank you Jessica for working with me, being very quick and taking my rental back when I found a car. I was impressed by your honesty and am very happy with my purchase.Everyone there was friendly and I didnt feel played or lied to.Did I feel there was some steering me to a purchase. going on? Yes, but subtle. But thats sales. I love my car and I feel I got a great price.!Will go to Autonation again, but only this location most likely.

Really good expertise with the service dept. It was a big job and them did it well. Also give me a discount which really helped. Thank you..

The sales Associate Cameron saved this from being 1 star. Buyer beware! They tell you that they complete a 125 point inspection on their used vehicles Two days after my Son bought his car he finds that the Thermostat needs to be replaced. Common sense would say that a thermostat would be part of their inspection and they refuse to fix it. Also we were told that he would get four new tires and the sensor would be reset. Yes we got the tires but the sensor isn’t working and they refuse to fix that. And when you promise new tires at the time of sale don’t act like you’ve done me a favor. Stand behind what you say Autonation! Unfortunately the Manager and general managers refused to do so. Once the sale is done you are screwed. Learned my lesson.

Always great customer service and friendly staff

I purchased my vehicle with salesman Reginald Walker on 10/13/2020 at Auto Nation North Store. This was the best experience Ive ever had buying a car. Reginald was very knowledgeable about all the vehicles that he showed to me. He also told me that if I didnt see what I wanted, he would get it for me. I looked at 3 different types of cars. The experience was so great because Reginald didnt hound me or try to fast talk me. I have already recommended several friends to go see Reginald for a good car buying experience.All the staff was kind and friendly.I have purchased several vehicles and this was my best purchasing experience yet. Thanks Reggie for all your help! Im sending my family and friends your way.

I had an appointment for 8am that day and dropped it off. Around noon I drove by there to check the status and the vehicle was still at the place I dropped it off and when I walked in the receptionist stated that they did not even diagnose it yet. I took the whole day off to get it repair and to return the service department 4 hours later with no answer on when my vehicle will be looked at much less not to give me any answer of when it may be looked at. I took my vehicle elsewhere. Your customer service is lacking due to communications to customers. If I was told the status of the progression every two hours or so at least I would have been informed but I received nothing. No text or calls. Take a trip to Rivertown Toyota service department and take some pointers from them. They will contact you and give you updates. Sorry but this will be my last visit. Keep you customers informed!!!!!

Very nice people there! Happy to assist! Brings back memories of when customer service was still a top priority. A rare thing nowadays to be certain. You can find it here!

I purchased my used Jeep Grand Cherokee in 2016 from this dealership and have returned to service maintenance ever since. I highly recommend both purchasing a vehicle and having the same maintained by the AutoNation dealership. 70K service went off without a hitch and the Jeep is running like a champ.

Great place very friendly and accommodating staff. I had to send my teenage daughter to drop off my Jeep for repairs and service and the staff helped her thru the entire process. Thank you auto nation.

Wonderful service department! I have gone here for years and always have fast accurate service every single time. They have great service representatives that are polite, they take the time to listen to you and your vehicle and they make sure you are 100% satisfied before you leave. The service technicians that work on your vehicle are thorough and extremely professional and detail oriented. They follow company policy and procedure perfectly so you know exactly what was done to your car, by who and when. They keep it simple - recommendations about upcoming service needs - and clear simple options about how to fix vehicle problems. I highly recommend this Autonation for anyone and their vehicle so they can have a well serviced vehicle and peace of mind !

Car done at time expected. Clean waiting areas. Shawn in service very friendly and helpful.