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Auto Boutique
1800 Georgesville Square Dr, Columbus, OH 43228, United States
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Auto Boutique
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St
Review №1

After getting in an accident and having my car totaled , I went to Auto Boutique to find a new car. Austin M helped me purchase my Hyundai Sonata with all the features I was looking for. Huge inventory selection to chose from. Process was quick and easy! Everyone is super friendly. Will return here again in the future!

Be
Review №2

Got to see the Sales Manager Tyler Woogerd and he was amazing. He went through the Tesla top to bottom and even gave us a ride to show us all the insanely cool features. The entire experience was actually fun and the facility is like nothing I’ve ever seen. Wonderful, helpful, and easy going staff as well. All in all just a great experience and in the end we drove away with this bombshell

Be
Review №3

I had an amazing experience with auto boutique from walking in the door to leaving in my new car! First I was greeted from Abby at the front desk. She was very helpful and respectful and made me feel comfortable buying a car with AB. My salesman was Brittany and she was awesome! She found me a car based on what I liked and she did a great job. She was also very professional and I would recommend her to my peers in the future who are looking for vehicles. In the downtime, a woman named Missy was being very helpful and was making sure I was comfortable and did not need anything. She was also amazing!! Lastly, Pavel helped me out a lot and made sure all the numbers were lined up. I loved this experience and I am very excited with my new car. I will definitely go here when I am looking for my next vehicle and you should too!!!

Co
Review №4

Man the customer service here is phenomenal they took very good care of me and my wife they were very informative and helpful and I spoke with the sales man Zack the closing salesman Austin and the finance manager Seth they were all awesome people I highly recommend this dealership to anyone because they have hood cars for hood prices and good people to help sell you the car that you want 100%

Mi
Review №5

Very interesting in the fact it was a used car lot. If you cross georgesville road on that side of the street there are five or more new car dealers. So in the arena of new car dealership Auto Boutique definitely stands out. When looking at the prices seem to be pretty much in line with what you would find on Kelly Blue book. When you walk in they have you sign in. It seems to be a high volume used car lot. The staff was friendly. They made a follow-up phone call from a car that I was looking at that wasnt available that day. Two days later when I called about another vehicle I talked to a young girl that pretty much wasnt truthful. She said the car I was looking at had the brakes being repaired. I just so happened to be in the area and drove by and the car was out on the lot. Anyway I like people who are 100% truthful. Especially when purchasing a vehicle. My experience was very positive overall. The staff seem to be very helpful to the best of their ability. There was a good selection of cars to look at. I would recommend Auto Boutique.

An
Review №6

I had been looking for a Tesla online and found one for a great price at Auto Boutique. Austin helped me from the beginning to hold the vehicle for me so I could come for a test drive. I even had to change my appointment at the last minute and they were very accommodating. The purchase time was less than half of previous experiences and I was out the door quickly. The vehicle had not come with a charger and they worked hard and quickly to get me within a few days. I had a great experience and look forward to returning in the future for other car purchases.

Me
Review №7

This was my first experience purchasing from a dealership, and it couldn’t have gone more smoothly if I’d imagined it. My sales representative Missy G. was so kind and helpful, and made what could’ve been a difficult day, into an exciting and joy-filled one. Her approach was relaxed, careful, and non-predatory unlike most dealerships I’ve visited in the past. She even took a photo of me and my new car with a shiny red bow on it to make the experience more memorable for me. It was a wonderful day, and a purchase I’m happy I made.

Ja
Review №8

I really enjoyed my experience here. The environment was really nice to be in because they have a really modern, spacious lobby. Everyone I spoke to was so kind and helpful. Missy helped me get my Chevy and she was super helpful throughout the whole process and made sure everything was taken care of for me. The only real downfall was the wait time with financing. I had to wait approximately 3-4 hours to speak to someone but I got a really good deal and I love my vehicle.

ta
Review №9

Love this place its a huge selection of cars & motor cycles.thr staff was very friendly. They help you quicklyYou can test drive any vehicle. I love my 2014 Audi 5 coupe.

An
Review №10

I had been looking for a new car for weeks and finally found one here! I came out to test drive some cars twice and both times Missy was super helpful and nice. She even messaged me in between my two visits to talk about potential options! Super happy with my new car!

Er
Review №11

I hate buying a car but Auto Boutique was as painless as possible. The Volvo I purchased is a mind blowing upgrade. Immediately put 2,000 miles on it over the weekend going on vacation without fear of a break down. The aolo test drive without a sales person sitting passenger seat trying to make the sale was a new experience that I wish every dealer did.Victoria in sales went above and beyond to work with my schedule, process my trade, and get me out the door as quick as possible. Andrea in finance walked me through every step and made sure I had no questions about the paperwork. I won’t need another car for awhile, but I will be back to Auto Boutique if I do, and would recommend everyone I know to them as well. 10/10 experience as far as a car dealer goes.Fantastic price, phenomenal car, wonderful staff.

mc
Review №12

We recently purchased a vehicle form Auto Boutique. Brittany was amazing and truly went above and beyond to ensure we got the exact car we wanted. It was a unique situation as there was another person who was interested in the car but kept stalling in an attempt to get additional services at the dealers expense. It became heated but everyone at the dealership remained truly professional and supportive during our purchase. The finance step was the best weve ever experienced. She was relaxed but professional, absolutely no hard sell but very knowledgeable and answered every question. This was an excellent experience and we highly recommend Brittany.

Br
Review №13

BUYER BEWARE! I attempted to buy a truck from this place and thank goodness I didn’t. I met with my sales person whom was nice enough and took the truck for a test drive and the steering column would shake when on the highway and when asked if they would fix it - the response I received was “well it’s not engine failure so that’s good and as long as it’s not a safety issue we won’t fix it”. I asked if they could take any money off and they said there was absolutely no room for any money to be taken off only to find out 2 days later that the truck had FRAME DAMAGE… and they adjusted the price downwards of 1500 dollars online. This was after they tried to get me to come in and buy this truck for their full price and lied straight to my face by telling me there was nothing wrong with this truck. This place will sell you a lemon and hopefully with this review I can save others from making a mistake that I almost made. Good luck. Do your research and take your car to a mechanic before buying!! 0-10 for me

Ky
Review №14

I worked with Austin Martin to buy a 2017 Chevy Bolt EV, sight unseen from another state. He and the finance department were very responsive, sent documents promptly, and made the entire process easy. The car arrived in good shape and was what they promised. Would gladly repeat this experience.

as
Review №15

Austin from autoboutique was very helpful, knowledgeable and overall a great salesman. I went in and got the vehicle that I wanted the same day which was a very quick process. I really appreciate him and his help. I would definitely recommend him if you are looking for a great vehicle !

Jo
Review №16

Nichole was awesome! I love that there is a no haggle policy because that is less stress in the process. Everything went pretty quickly and I didnt feel pressured to buy anything if I did not want to. I went in knowing what I wanted and it was great from there. The finance team was efficient and friendly and was very thorough. Thank you!

Je
Review №17

This is the second car my husband and I have purchased from them and I will reiterate what I said last time, I will never buy from another dealership again! It doesnt feel like youre buying a car, its stress free, no pressure, and really really friendly service. Austin was our salesman and Sam was our finance guy and they were both AMAZING. They both worked extremely hard to make our purchase happen, and we are very appreciative. 5 STARS, HANDS DOWN!

Ch
Review №18

We drove almost 2 hours based on the ratings I had read. I wish I was writing a similar review. We set up an appointment to view a vehicle over 24 hours ahead of time. We showed up and the truck was dirty. The wheels had all kinds of road grime, inside the rear fenders had mud and dirt all over them. The front tires were noticeably low.They were patient with us when we realized we did not have our current auto insurance card with us. After that it was all downhill. We waited over 20 minutes and the salesperson still did come back for us to drive the truck. We finally walked to the front desk and politely told them we drove too far for the truck to not be ready. We were ready to buy a truck but it was not from this dealership.

el
Review №19

I came in an hour before closing hoping to find a car for my daughter. Brittany was extremely attentive to what I was looking for, and found the perfect car for us! I appreciate the time and effort she took to make sure we left in a new car - and happy! Frank was very helpful with the financing, and did not make me feel pressured in any way (even though I was responsible for him working very late!). This is the 2nd car weve purchased from Auto Boutique. Customers for life!

Ad
Review №20

I bought a 2017 Honda Civic Ex-l on 7-31-21. My saleswoman Missy Greenwalt was very knowledgeable of her job and made for a smooth experience of buying my car at Auto Boutique.

St
Review №21

Went there to get a 2nd car and Jon J helped my mom and out. Jon didnt put any pressure on us he was very helpful amd knowledgeable on their inventory. Was looking for a car but found an SUV that was in my price range. Going back to hopefully leave with that and bringing a friend to see if Jon can help her also. Thank you again Jon youre awesome.

Da
Review №22

Great people. Missy was the Best to work with. Finance office was great. Excellent cars at good prices

Bo
Review №23

I was in the market for a better car and I was told about auto boutique. I came into the establishment everyone was friendly especially my salesman Austin he made me feel like I was family very hospitable. Austin is awesome thanks auto boutique. Oh did I forget to mention that Austin didn’t pressure me into getting anything I definitely will recommend

De
Review №24

Worked with a salesman named Jordan who helped me purchase a 2015 Kia Forte. Jordan was kind, knowledgeable, and went above and beyond. I definitely will be referring people to Jordan and Auto Boutique!

Te
Review №25

Brittany is an amazing sales woman. Polite , knowledgeable, great personality, a real asset. A great experience from start to finish. Thank you!!!

Ka
Review №26

Missy helped me out with my new (to me) car! Right away she was super friendly and up front and I greatly appreciate that in a sales person! Shes pretty awesome. I will definitely recommend Auto Boutique to friends and family simply because everyone is super kind and not shady like most dealerships.Side note: its so AWESOME to see so many women working in a car dealership!!

Sa
Review №27

I had a great experience shopping for a car here. Austin M. was super helpful. We found a car we loved that still needed some service done to it but after a test drive we were able to arrange to buy it today and bring it in for service once the part arrived. Very transparent about the car history and what was left to be completed.

Ra
Review №28

What an amazing car buying experience! Austin, Jeremy and Michelle made it so easy to get the car I wanted. The team was great communicating with me from out of state; they went out of their way to help me and walk me through the process and held the car til I could drive out to pick it up. They went above and beyond in preparing the car and having it ready for me to pick up, and made sure the sales process was quick and simple. I really enjoyed my experience at Auto Boutique!

Ca
Review №29

Had an amazing time at Auto Boutique. They were super responsive and had some of the best customer service. I worked with Austin Martin when buying my 2017 Chevrolet Equinox. Some great inventory, best prices, and awesome people. Definitely recommend!Also let Austin know I sent you if you read my review!

Ch
Review №30

Austin Martin and frank were amazing! The process was hassle free, fast, efficient and I haven’t seen customer service like this in a long time! Thank you for making our dream a reality!

RJ
Review №31

Just bought a car from here. Amazing visit. Nichole was the biggest help for us and was also the most friendly person ever. 1000% would recommend this place. Very chill place with extremely nice workers!

an
Review №32

Austin did a great job putting me into a Ford Focus. Great customer service! My first time buying a car and he made it so easy for me. Answered my questions honestly and made sure I had no concerns.

Ah
Review №33

I had the pleasure of working with John. He was able to squeeze me in on a busy day and show me a few cars. Very knowledgeable and would refer him to a friend.

Ha
Review №34

Just bought this car I love it. Missy was a great help i dont mind going back and also recommended some of my friends to come and shop!! See you next time Missy

Be
Review №35

I absolutely love this place . They has the nicest associates who are friendly courtesy and very helpful. I especially want to give a shout out to Jordan for helping me with the perfect car and Tyler who went way overboard in helping me solve a problem he wasnt involved with. I highly recommend. The waiting area is very lovely and there is always coffee water popcorn and games to play. Thank you Auto Botique I love my car

Br
Review №36

Missy was awesome! She got me in a new suv and helped a friend test drive his dream truck at the same time!!!!! Ask for her, you won’t be disappointed!!!!

Ne
Review №37

One word….TYLER!!! He has helped me out a great deal in my Auto Boutique experience. I appreciate him so much. He is so kind and empathetic. He truly wants your experience at Auto Boutique to be a good one and if it’s not… he’ll do what he can to change that. Thank you Tyler

Ty
Review №38

Jon Johnson was very helpful and polite when I came into autoboutique about a focus st. He helped me and answered all my questions. I took it for a test drive and look forward to be back to do business with him and autoboutique!

Ry
Review №39

Johnathan was very helpful and friendly. Very good selection of used cars at good prices at the dealer.

Na
Review №40

Austin M. was wonderful. He wasn’t pushy and was very laidback with my husband and I which is exactly what we needed. We got an awesome deal and we weren’t pressured at all during the process. We would highly recommend coming in to see Austin.

CJ
Review №41

Bought my dream car with ease!!! I’m so thankful for the team at Auto boutique for getting me in my Lexus IS. Tyler went out of his way for me and made my car buying experience enjoyable. Andrea’s wide knowledge with finance options made me feel extremely comfortable. My family and I will only buy cars from auto boutique from now on! Thanks again!!!

ja
Review №42

Everyone was so nice there! it was my first time buying a car and they were all so helpful with the experience, i can’t remember their names but everyone i spoke to or got help from were very useful and polite! they make the process quick and easy

Dy
Review №43

Fantastic car buying experience. Zack Z. was extremely helpful, friendly and accommodating. I felt no pressure in my decision making and would highly recommend anyone go here for a positive car buying experience. The culture is very relaxed and you can tell the employees enjoy their jobs. Leadership does a great job at making sure everyone leaves as happy as can be.

Ty
Review №44

We are very pleased with the experience we had at this dealership and of course I LOVE MY 2015 Subaru Outback… one of the most painless car buying experiences I ever had. Missy was amazing to work with very knowledgeable and a great attitude, from the front desk to finance it was a pleasurable experience and would highly recommend to any and every one in the Columbus market. With the market being so wild they have a very healthy amount of vehicles and we will defiantly be back.!

Ke
Review №45

Loved working with Brittnay she was so knowledgeable and kind! Extremely to work with especially as a first time buying with little car experience. She spoke on terms I connected with and was very low pressure. Ask for Brittany when you visit!!! Great inventory and prices as well

Kr
Review №46

I loved how upfront the sales person was about how they dont get commission for selling a car and that there is no negotiating the price as it is what it will be for anyone else. The only problem I ran into was that during the test drive we reported to them that the tire check light came on. We didnt buy the car the same day, but came back several days later to purchase and the tire was nearly flat. They did promise to fix it though, but at the time they didnt have that tire in stock. I am going today to get it fixed (two weeks after buying) and getting a new tire placed.

Ch
Review №47

Great place to get a new car!! They work with all the financial institutions, so regardless of your financial situation, they have a car and options for you! Ive been on both ends of that spectrum. Missy was the best sales person Ive had the pleasure of interacting with! 10/10, great smile, providing a willing and no pressure environment. Also want to shout out Frank in finance, got me a supreme protection package for my new(to me) Cadillac CTS!!! And a fantastic rate through my credit union!!! Blessed be!😎🤘✊🤙

Ty
Review №48

Had an awesome looking at cars here. Not only do they have a very wide variety of vehicles that meet your wants, but the pricing was way better than my local dealerships. Amazing, friendly service tops it all off. Shoutout to my boy Pierce for being an awesome sales associate and car guy. Definitely recommend him for sure.

An
Review №49

Missy was super friendly and so helpful with helping us get a car in our price range! thank you

De
Review №50

Best car buying experience Ive ever had! Austin M. Was great! Let me know everything about the vehicle and got me through the whole process fairly quickly considering how busy he was. All and great place to purchase a vehicle 👍

Au
Review №51

Brandon and Shane were amazing in assisting in my purchase of a new vehicle. Easy process for scheduling appointments, up to date and remodeled building. Huge selection of vehicles and and amazing customer service. Highly recommended.

Lu
Review №52

We came here to test drive and possibly purchase a secondary vehicle. Having gone to other dealerships before and leaving empty handed and even feeling angry with the process, it was a very pleasant surprise to come to Auto Boutique and immediately feeling welcomed and non pressured. The whole process was very quick, professional and straight forward. We ended up buying the vehicle we test drove. Thank you Dharsan and Pavo for making this car buying experience a good one!!

Bl
Review №53

Zack and Austin really helped us out with getting a car and so did frank. We really appreciate you guys! Thank you so much auto boutique

Tr
Review №54

John had great customer service and was very quick with presenting information.

Ci
Review №55

Went in recently to upgrade my vehicle, I was greeted with a warm welcome and smile from Missy! I wasn’t sure what I was looking for when I came in and Missy was so patient with me and took the time to figure what my family and I need in a vehicle! We are more than satisfied with our purchase and will definitely be returning when it’s time to upgrade our next car!

Ro
Review №56

Buyer beware: Examine your car thoroughly. Even though the Carfax did not indicate an accident, after purchasing I noticed many imperfections that led me to get it evaluated by an auto collision shop. Based on their visual inspection they believed the car had been in two accidents. What is worse is I found a loose bolt on a control arm! Ford wanted several thousand to fix but Auto Boutique sold me a warranty so I thought I would just pay deductible: wrong. The fine print in the warranty indicated there cannot be any performance mods on the car. Auto Boutique sold me a $3500 warranty that I couldnt use (not to mention the $500 paint and fabric warranty). If they had competent personnel, and actual systems in place, all of this could have been avoided. Its been over a month and I am still straightening things out with them as their customer service and finance dept. suffer. I am sure there are some hard working people in their organization but my experience was and continues to be horrible.Update 8/18/21: Auto Boutique fixed the car & warranty company acknowledged dealers request to cancel policy.

Je
Review №57

Missy and Victoria were so kind, helpful and patient while I test drove several vehicles. It was over 90degrees out that day and I didn’t once get into a hot car or wait long for it to be brought up for me to drive. Andrea in finance was amazing as well. Even with a fluke problem with the vehicle after purchase the staff (Brandon, Tyler, and the service garage) did an amazing job getting the problem resolved. It was the most pleasant buying experience I have ever had. I hIghly recommend Auto Boutique!

Ms
Review №58

Missy was great! She was helpful and friendly.

Th
Review №59

On Sunday, October 17th I drove almost 5 hours to trade in my truck for a 2017 Dodge Durango. Nice car. Nice ride…or so I thought. At the time of the purchase I signed and paid through my loan an 80,000 Mile 5 year warranty and was told if there’s an issue with the vehicle to bring it to a local dodge dealership. On my drive home, about 3 hours into it my check engine light came on. I stopped at a Auto store, scanned it. Came back as a $20 part. I replaced it and continued on my journey. 2 days later the check engine light was still on. Scheduled a diagnostics. Dodge couldn’t get me in until the following week. While at Dodge trying to figure out the warranty I called them, the Warranty company. The warranty company had all my information including the vehicle. There was one problem, the Dealership: Auto Biutique of Ohio VOIDED my warranty. I was immediately on the phone them trying to figure out what happened. Meanwhile, the mechanic came out and told me I had bigger issues then the check engine light, my engine had no oil and it was all inside the coolant. This was Tuesday October 26th. The manager I Sophie with seemed like he wanted to help. Auto Boutique wanted the report and cost. The report was sent and stated without testing the engine apart they could not know what failed. Cost: $1200.. suspected cracked block, head, or head gasket REPAIR: $5,000- $$10,000. From there the manager from Auto Boutique said he’d call me the next day. The next day, no call. I attempted to call them several times, sent messages. Finally someone took the call…here it is Saturday morning and I can tell you what’s been accomplished. Nothing. Every time I call it’s someone else. It’s another lie. I’ve even been asked if I’m there one that canceled the warranty. Every day, after several calls with nobody taking my call, even the managers supposed call number,, I’m sitting with a vehicle that has a $30,000 loan that I can’t drive. They say we’re trying to figure it out. That they are going to come get the vehicle and have it towed back for repair. That they don’t know if they’ll give me a loaner. Probably not! I live in a rural area. I drive 70 miles round trip every day for work. Plus I’m a single father of a little girl… this has been a terrible shady experience. Here’s a list of issues: oil in the coolant ( major engine issue) rear heat doesn’t work, front turning signal has a short ( works when it wants to, rear tail lights( led burn out because lights half filled with water, exhaust sensor. Every time I call nobody will take the call until I mention lawyer. Then it’s almost always someone different with another story and they’ll call back. They don’t. They don’t do anything but lie and hide the issue. I’ve now been in touch with the Ohio attorney generals office and explained everything to them. They strongly recommended I speak to a lawyer and recommended one. I spoke to him briefly. He’s recommending I keep all receipts and track all calls. That if nothing is corrected by Monday to call him back and we can proceed from there. Recommendation: buyer beware!This is an ad on: they respond: Brian, not Tom. Bring in the vehicle. Shows they don’t care. The vehicle can not be driven. All smoke and mirrors. They got their money and sold a car that’s not safe to operate!

Ja
Review №60

Excellent service from when i walked in the door with the receptionist to my sales rep Missy Greenwalt! She got me set up with the test drives and got me into financing quick! Great place!

Jo
Review №61

Made my first big girl purchase today! Missy was so helpful and made this whole experience easy to navigate! Definitely will be back!

Ga
Review №62

We love our new Toyota thanks for the help missy!

jo
Review №63

So I got a car in august and it’s a great car!!! Last week the service team and Tyler w helped me out big time by taking time out of their life’s to take my car in and make sure it was running great that are an amazing team I will definitely be coming back to them when I need a new car!!!! Thanks Tyler and the service team!!!

Jo
Review №64

This is the 2nd vehicle my wife and I have purchased from this dealer. They make everything so easy and stress-free. I highly recommend Austin, he was our sales rep. He made our experience easy and fun. Very attentive, fun but still very detail oriented. No bad things I can say about this dealor or their sales reps.

Si
Review №65

Missy was very helpful, I love the car she choose for us

Jo
Review №66

Went in yesterday to look at a vehicle and everyone was nice enough at the start. The real problem came when it was time to talk numbers. I asked for the vehicle inspection report, advised i wanted to see what they fixed and what they decided not to fix, they only would disclose what that fixed. Moving on I asked for the numbers break down to see what all the fees shook out to be, it was at that time a $6,000 vehicle became $7, 295. They couldnt even bother to give me a break down sheet, they wrote the total on a tiny post it note... I asked if we could negotiate and they told me no because i was paying cash they dont make any money from finance company kick backs. I offered $7,000 and said i would finance it. They still wouldnt budge, just kept telling me no they couldnt do it. I asked for a moment to discuss it with my husband and the salesman said yes but grabbed the keys and made sure to let us know he was moving the vehicle back onto the lot in case anyone else wanted to test drive it. It was a nasty sales tactic and I feel we were not treated with the respect we should have been. Its a 0 out of 10 for me.

ka
Review №67

Missy is my best sales lady, go see her.

Ci
Review №68

I cannot speak highly enough for the amazing people at Auto Boutique!! This is the second car Ive purchased here and both times I received the most outstanding customer service!! AUSTIN was my salesman and PAVEL was my associate in the business office. Wow, both of these gentlemen were so fantastic, very personable, super helpful, really kind, and totally honest!! I highly recommend you check out Auto Boutique!! I knew exactly what I wanted and in less than 3 hours I test drove 2 cars, traded in a car, wrote a check, signed paperwork and drove home in my amazing new car from Auto Boutique!! You better believe that Ill be returning for all of my car purchases!! Thank you Austin and Pavel!!

Da
Review №69

Their fellow employee (Austin Martin) was a great help. Help me find a good car, with good mileage and a decent price. Totally recommend him for your future car purchases.

Li
Review №70

Pretty grand place if i do say so myself. I love my car so much. Thanks so much Brittany

Du
Review №71

Bought a used car from this dealership yesterday. The dealership interior is very nice and spacious, and the employees are very nice and respectful. I did have to wait a lot as other customers were taking greater priority over me, but it wasnt that bad. Jordan and Seth did a great job working with me and it was a pleasure. I would give Jordan and Seth 5 stars and the operation as a whole 4 stars.

da
Review №72

I will never buy from anyone else but here!!!! Best place ever

Ke
Review №73

Missy was the best salesperson we could’ve asked for. Pulled trucks up for us to look at since it was raining, and was super friendly the entire time. Definitely recommend working with her if you go here.

Dy
Review №74

Missy was extremely helpful without adding the least bit of pressure to the sale. The entire staff so incredibly friendly, and I got a great deal!

Da
Review №75

This was my first experience at this location. My daughter was making her first car purchase and Missy was an excellent sales representative for the job! I was expecting to have to watch over the deal, but I only had to sit back and watch.A very nice place with a comfortable sales experience.

Co
Review №76

I came here to update to a newer car. I worked with Austin M. He was very patient, understanding, and answered all our questions. He didn’t pressure us to make any decisions.

Ch
Review №77

Zach Z needs promoted to partner if possible. I’ve bought several vehicles and Motorsports in the past few years and have not met a salesman as customer service oriented as himself. His service exceeded my expectations. He was extremely polite, while also being very thorough. He made sure to follow up on any concerns that were stated and even followed up on some that were overlooked. He made the experience very easy, efficient, and pleasant, while also valuing the customers time. I really appreciated having his assistance throughout the process. I hope other customers can be as fortunate as I was to deal with such an experienced individual who values customer service so dearly.

Je
Review №78

Great place. We initially had a problem with a car we bought but they went above and beyond to remedy everything. I would highly recommend!

Ti
Review №79

Salesman zach and finance manager andrea were great!

Sh
Review №80

I recently posted a review that I was disappointed by not receiving a call back for 4 days about a problem with the car I had bought about 5 minutes after I left the lot. I finally received a callback on the 5th day from Tyler. He was very apologetic and wanted to make things right immediately. So he is resolving the issue as soon as the ordered part is received at the shop. Thank you Tyler for helping this senior out when she didnt know how she was going to pay the repair.If you ever have an issue, talk to Tyler ☺️

Be
Review №81

I need to preface this review with the caveat that I dont ever write reviews, at all. That said, Missy was my sales associate at Auto Boutique- Georgesville Square, and she more than earned a stellar review. I dont know how long she has been in the sales industry, but she Is AWESOME. Missy was everything I would look for in a genuine and trustworthy sales person. Missy- if I ever start a sales business of any kind, I will stop back to recruit you =)! Thanks so much, Missy, I appreciate it!Ben

Ca
Review №82

Auto Boutique was a wonderful place to get a car. Thank you to Austin and Andrea for making sure that happened. I very much appreciate y’all. Thank you!

Ja
Review №83

Pierce was fantastic to work with. We kind of knew what we were looking for- budget and miles- but not what make or model. There was no pressure to buy, and when we said we were paying cash, there was no grief over us not financing. We found something we liked, but not loved, and he had something similar coming in the next week. He called us one week later, we test drove the car and loved it, and when he was putting it back to get the paperwork he heard something go wrong and wrote us an IOU to get the belt replaced for free after we bought the car. Were very happy with the experience!The sticker price doesnt include the ~$500 paint protection fee or whatever, but this dealer still had the lowest cash prices for reliable cars with low mileage in the Columbus area. Your experience may vary if you are looking to finance. Pierce was great. A good deal all around.

Ji
Review №84

They will bait and switch you. Be warned.Showed up for a 2017 Honda Civic. Sales rep went outside and came back, said that it wasnt anywhere on the lot. Showed me a nearly similar car, for 500 less. Didnt find out until a year later that the car I purchased had been in a serious accident before. Now Im having electrical problems with my center display.I checked the Carfax for the first car, which showed clean. Never considered theyd pull something like that.

Mi
Review №85

Nichole helped us and she was amazing! She was incredibly supportive and we got not only a great car but also an fantastic trade in for my previous car. Ryan helped us with the financing and made the process super simple. Overall a great experience that I would to anyone looking to buy a used car!

Ch
Review №86

Just bought a Camry from here and got in and out thanks to Austin and Seth they helped out a ton

ma
Review №87

Made used car shopping actually enjoyable! Everyone there was great.

Ke
Review №88

Zach at the Auto Boutique was great! He listened to what my husband and I wanted and found us the perfect car! He went above and beyond to make sure we have great service and a car that fits perfectly with our family. Then Seth from financing sat us down and made sure we understood all of the paperwork. He fully answered all of our questions.Our family are customers for life.

La
Review №89

Austin was a great help ! After going through long struggles at dealerships he was super helpful getting us what we wanted ! I highly recommend . Thank you !

Ca
Review №90

Drove over an hour to this place to look at a car that I was pre approved for. Once there I asked to see the car I was interested in and was told they could not let me see the car because someone else already had an approval! I was there with cash in hand and was turned away!! Will never go back!

Fi
Review №91

Nichole was such great help! My family & I were loaded with so many questions and concerns, trying to find the perfect car and she went beyond our expectations. Even came back in on her off day to continue the process of finding my perfect car and I was able to purchase it & it all worked out. She was excellent, this company gives great customer service and customer experience! Truly recommended.

La
Review №92

Jonathon was a great sales rep and a pleasure to work with!

Be
Review №93

John was awesome! Nice place. Would recommend to anyone.

To
Review №94

This is the second vehicle that we have purchased from Auto Boutique. I hate shopping for cars but this experience was very good. The salesman assigned to me and my son was Jordan Gamble. My son and I were there for 2 1/2 hrs Thursday and almost 5 hrs Friday. Jordan was there with us the whole way. Always a smile and never frustrated. He actually was very honest and open about a couple cars we were wanting to look into. He was very knowledgeable and open. The only reason this experience was not a 5 stars was because a lot of cars on the website were unavailable due to servicing or in transit to the store. I will definitely go back again to Auto Boutique and will ask for Jordan.

Bl
Review №95

I was looking to purchase a car, so I went to Auto Boutique of Ohio. There I met a fine salesman of the name Jordan Gamble. He was extremely informative, there were no pressure sales tactics from him. I highly recommend asking for him if you come to this location. 5 out of 5 stars, would buy/come here again.

Pa
Review №96

Great sales experience, low pressure, and Missy my sales person let me lead on what cars I wanted to look at. They provided KBB info and carfax and were up front about everything with the car.

Ja
Review №97

I want to thank Jordan, Andrea, Missy, Michelle, Elizabeth and the rest of their crew for helping me and having so much (way too much) patience in my whole car buying process. You cannot beat their prices and the great customer service, very upfront and straight forward, they will guide you through the process from browsing til you get your new car keys without being overbearing. Thanks so much!

E
Review №98

These people refused to sell me a bmw x5 they had listed for sale despite my coming in 300 plus miles from out of town. I even asked to leave deposit or pay online and they (sales and managers) all refused by business. I will not do business nor recommend others with Auto Boutique.

Su
Review №99

This company is top notch. I have bought 2 cars from them and could not be happier with my purchases. There are no high pressure sales, the prices are very fair, they stand behind their cars and the staff is is phenomenal (Tyler, Zach Z., Dillon, Josh and front desk staff). My experience is that they aim to please and will do everything they can to make sure you have a great buying experience.I also had the pleasure of meeting the owner, Alex, who treated my son and I like royalty. He even let my son (17 years old) start up a Lamborghini. I was a little jealous. ;-)I only purchase my vehicles from Auto Boutique and will continue to refer my friends and neighbors to purchase their vehicles from them as well. Thank you Auto Boutique!!Cameron P.

Ai
Review №100

Austin did a wonderful job helping my husband Justian Jackson find the vehicle of his choice. The vehicle we originally came for was sold and he went above and beyond to make sure we received a even better model with all the features we were looking for. He provided great customer service and answered all of our questions. He kept us up to date on every step of the approval process. I have recommended him and Auto Boutique to other friends and family who are in search of a vehicle. I wish I could give him 10 stars he was just that awesome!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1800 Georgesville Square Dr, Columbus, OH 43228, United States
  • Site:https://www.autoboutiqueohio.com/
  • Phone:+1 614-369-1333
Categories
  • Car dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:11AM–4PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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