I am very happy with my entire experience. I was able to pop in, trade my car & get a brand new one within a few hours! Thank you to Josh Shepard for being patient, knowledgeable and respectful. Josh made sure the process went smoothly & I never felt pressured or rushed. I would definitely return & I highly recommend Josh Shepard!

Jay was extremely helpful throughout the entire process. It was seamless and I am very happy with my purchase. They offer great deals! This dealership will be my go to from here on out!

The entire experience at Bob Caldwell was top shelf. I was lucky to have Cindy King assist me with my purchase. She helped me order my vehicle from the factory and kept me updated through the whole process. I had a lot of questions and Cindy always answered them promptly and showed a ton of patience. I couldnt be happier with my purchase. Its rare to have such a good experience that you dont second guess it at all. But I love my Gladiator and know that if I ever need help or service, my needs will be met by a truly first class staff!

Today I purchased my very first car with the help of Maria, she went above and beyond for me. It was such a pleasure working with her. She explained everything briefly and answered any questions I had. It was honestly such a blessing coming to this dealership and finding someone understands the Hispanic community. She followed all the steps needed for a satisfied customer and definitely delivered. Thank you once again Maria! I’ll definitely recommend you to many others

I would like to thank Charlie, Lisa,Zach and Rhonda. Because of these great members of your team, I will always bring my truck to your dealership. I have never had a better experience having a vehicle repaired anywhere. Thank you again for the quality service you provided.

Recently purchased truck from Bob Caldwells. My experience with Sean McCoy was great, from start to finish. I highly recommend shopping there..spent half the time usually spent at dealerships. 5 stars and thumbs up!

Honesty and kindness from a car sales associate go a long way when buying a car. Sean from Bob Caldwell did an excellent job guiding me through the buying process. There was no pressure to buy and Sean made the usually stressful car buying process simple and straight forward which earned further future business from me. I left happy and satisfied with this ‘17 Chevrolet Malibu and found the price to be fair and below kbb suggested price.

I had a great experience. Patrick was super nice and easy to work with! He made the process smooth and simple. He was able to answer my questions and help me through everything which was great since I have never financed a car before.

I visited Bob Caldwell yesterday and had the pleasure of working with Sean McCoy. The whole place has great energy, everyone I came in contact with very prompt and helpful, however Sean was the agent I worked with. Sean was very down to earth, transparent and straightforward which is something I love when doing business. I told him my car shopping needs and met every last one including my budget for monthly payments. If you’re currently looking for a vehicle and not sure what your options are or what you can afford, go talk to Sean and he will take care of you. I walked in hesitant as this was my 3rd dealership I had spoken with(every other dealer wanted me to trade my vehicle in order to sell me a new one) and walked out with a new car, while still keeping my current car!! Don’t waste your time anywhere else, go to Bob Caldwell and speak with Sean McCoy!

It had been a while since I last visit a car dealership. Surprisingly the trip to Bob Caldwell Was refreshing to say the least. Everyone was very professional courteous and attentive to our needs. This was my daughters first time ever buying a car, they had the Vehicle that she wanted and the sales rep made us feel right at home ( Sean McCoy), he made it happen. She was able to drive off in her dream car the same day!I guess a lot has changed because the whole process from start to finish didn’t take long at all.No haggling. They worked with us all the way.We will be going back because my youngest daughter is getting her license soon and she said she know exactly where she want to go!Im inclined to agree. Bob CaldwellI encourage all who’s looking to purchase a new or used car to check them out first. You won’t be disappointed.

I worked with Greg and I loved the whole experience. We had a chat to figure out what the best option for me would be and was very helpful throughout the whole process. He found me an amazing car and I couldn’t be happier.

Got the car i wanted at a good price, first time buyer and got accepted no problem with a decently small down payment.

Cindy King, her boss, and the finance manager Brian Horn were Great to work with.They were friendly, professional people.They listened to what I needed and they delivered exactly what I asked for.I felt like they were assisting me in purchasing a car not selling a car.They helped me stay within my budget. They listened to my warranty concerns and made me feel comfortable about my overall purchase.Most dealers try to sell you a car and all the “bells and whistles” they really don’t listen to what you have to say.The Bob Caldwell crew was Awesome.

Xavier made this experience 1000000/10!! he was so kind and did absolutely everything he could to get me the lowest price with the best coverage possible. i was in and out with a new car in less than 2 hours, and he was absolutely stoked for me which made the whole experience even more exciting. very few car dealerships have people like xavier, that actually want to get you the best deal for your budget. he even also got my girlfriend an amazing new car just a little while ago. thank you bob caldwell!!

Ive continuously had amazing experiences at this dealership. The service is quick and everyone is kind, courteous and patient! Zack did good quick work for my 20k mi tune up and made sure I was aware of anything that could be done further. Ive never had such awesome experiences AT A CAR DEALERSHIP! I dont think Ill be going anywhere else for a good long while.

I came in to look into getting a new vehicle and was greeted by Patrick Ledenko. He was very friendly and knowledgeable on the Jeep’s that I looked at. Did an awesome job of helping me out!

Chris Day is my guy. He got me in the car I wanted and was honest and helpful every step of the way and helped point out things in the car that I wanted that I didn’t even know about. I appreciate that guy!!

I just want to start off by saying I loved my sales rep, Jen! As a resent college graduate making my first “big girl purchase” she made my experience wonderful.I bought a used 2018 Honda Accord, a little less than 30 days ago. With that being said, this car has given me more problems in the first month then my first car that only cost $3,000.Bad battery, my horn doesn’t work (HUGE safety problem) & also 2 tires need new sensors. & After bringing this to the dealership attention. I am getting 0 help to fix these problems. Therefore, before even making my first car payment… I have to spend 500+ to get this vehicle fixed. I am very disappointed.

Xavier did a great job filling my requests. Found a vehicle that was exactly what I needed for just a few $ more than I had specified. The extra $ were easily justified by low miles, great condition, and remainder of factory warranty. No wasted time, less than 2 hours (including test drive) after arriving I was driving away very satisfied. Thanks Xavier.

My low tire pressure light kept coming on for one of my tires and checked to find out that there was a nail in my tire. I called the service department and they said to come right in and should be able to fix it within a short window. They were able to remove the nail and plug my tire within a short time and I was able to drive smoothly. I appreciate their great customer service and getting my Jeep situated so I can go about my day without any concerns! Would greatly recommend them!

The best experience Ive ever had buying a vehicle. I am thankful I found this dealership, by accident actually. Sean and his coworkers took good care of me and were patient during my buying process. Now, finally, I have a great dealership to call on. Thank you Sean once again.

We purchased a 2015 Mustang Gt Premium for my son, and Jay Powers made our experience seamless from the time we contacted and sent our info to us making the 4 hour drive from Indiana to pick up the car. Very knowledgeable and had answers to all questions. Great experience!

I called at the last minute for an oil change late in the evening. Charlie who answered said if I could get there by 8:00pm they could do it.I arrived. Charlie was gone but the service staff was expecting me. Within minutes I was checked in and the said it would be about 45 minutes. I went to grab a quick sandwich across the street. By the time I was back my Jeep Gladiator was sitting out front (only about 30 minutes).AWESOME SERVICE BOB CALDWELL. ALSO BIG THANKS TO THE SERVICE PERSON WHO HANDLED MY OIL CHANGE. SHE WAS AWESOME!!!’

When we bought our first Jeep at Bob Caldwell, we were extremely pleased with our service, second to none. We just traded that Jeep in towards another Jeep, and our experience was even better than our first time at the dealership. Tucker Detweiler was our salesman, he was an absolute class act, treated us more like friends than just a customer. I would recommend anyone to go in and visit the dealership for an awesome car buying experience. Ask for Tucker when you get there, you will not get a better salesman. Looking forward to continuing our relationship with the whole Bob Caldwell as we move forward.

I’ve been working with Cindy at Bob Caldwell. Cars are hard to find right now but she has been watching and letting me know when things come in that are in the price range I’m looking for. I appreciate the follow up. :)

Cindy is amazing she help me find a jeep for my niece and she absolutely loves it she also reach out the next day to make sure I was satisfied with the jeep.

I just LOVE Bob Caldwell on Morse Rd. My salesman DINO gets me rolling every time. Ive purchased 2 Suvs from this dealership over the course of 3.5 to 4 years. No matter the situation they were able to help! Patience is 🔑 Good things come to THOSE who WAIT!!! I pulled off the lot in a reliable vehicle and a full tank of ⛽....If your ever on Morse Rd stop in to see DINO, hes the real deal...

Xavier was awesome! He helped get me and my wife into the new ram we really wanted! Great experience!!

My experience here was great. pat ledenko helped me find a great car within my price range and made the process smooth and easy.

Terrible.I took my 2018 Pacifica in for factory authorized repair in January 2020, specifically for paint corrosion in accordance with a factory TSB 31-001-18, which addresses the proper and factory authorized method of Aluminum Body Panel Corrosion Repair.. I did not receive my vehicle back until March of 2020.The work was performed poorly. So much so, that the repair failed within 9 months.When I returned in January 2021, Justin tried to deny responsibility for the workmanship, even though the vehicle was still under the 3/36 warranty. I got Chrysler Cares involved, and the hood was once again refinished. However this refinishing was done so poorly, there were blatant defects and dirt in the paint to the point it actually looked like someone threw sand on the paint while wet. Further, the vehicle was not reassembled correctly or completely, to which Justin further denied responsibility of.During all of the above, Justin further tried to deny providing a loaner vehicle to my family. Not only was this incorrect, it was simply insulting. My vehicle was in the shop for over 65 days, and Justin stated to me that we dont provide loaners for warranty work.After bringing the poor workmanship of the repaired repair to Justins attention, he further denied responsibility, stating hes done all he can do and it is not his responsibility to return the vehicle to factory condition. This sounds preposterous, you say? Well, Ive got it in writing.After this - I got the BBB involved on March 22, 2021. Seemed that got his attention, because while he continued to be a passive aggressive and condescending individual towards me, actions started to happen, albeit it very slowly.A replacement hood was ordered, as it should have been per the factory TSB in January 2020.When the repaired repair repair was finished, it was once again incompletely finished, missing federal emissions equipment. When this was brought to Justins attention, yup, you guessed it, he once again denied responsibility.My family has been patrons of Bob Caldwell since 1990, with the purchase of a 1991 Plymouth Voyager. Myself, since 1992, with the purchase of a 1992 Sundance. We have been a Chrysler family since the AMC days. For 30 years, Ive owned and driven a Chrysler product. Such a shame that single-handily, Justin can erode any and all confidence in not only a dealership, but a brand as a whole.Why in the world would I consider a Chrysler product, knowing I cannot get it serviced correctly, and furthermore, why would I come back to Bob Caldwell after this service experience?My vehicle was in the shop for over 65 days for a simple factory authorized warranty repair. Justin fought ownership of the repair each and every step of the way. If it were not for the BBB, I would have had to pursue legal action.The work was only finished correctly and completely on May 12, 2021; to which Justin further refused to provide any paperwork on to document the work. I suppose this is because if it fails again, he wants plausible deniability. Too bad I have the paperwork from Chrysler Cares, so his little dishonest game does not work.Such as shame. Over 30 years of patronage, and this is how a customer is treated. Stated more accurately, this is how a FORMER customer is treated.EDIT: Since Justin is continuing to call me a liar, by stating I never brought my vehicle to his dealership for service...Im attaching a copy of my invoice. Would you like me to also post other service records or purchase records from me and my family?Of interesting note, the header of the invoice states which dealership, again?

I’m a week late on making my review, but I haven’t forgotten because Sean McCoy definitely deserves recognition! He was so helpful in my first on my own car buying experience. He was so patient with me the entire time and helped me feel comfortable driving a bigger car than I was used to. I can’t thank him enough for all of his help, time, and overall great personality!

I wanted to trade my truck in on something I’d use more often. Jay Powers was my salesman and did a great job. Started out going over all the features my Jeep had and off I went for a test drive. He was knowledgeable and professional every step of the way. If you’re looking for a new/used vehicle, Jay’s your man.

I was able to get a new master switch for my window control in just moments at Bob Caldwells! I tried to contact a few local auto repair shops and their quotes were really high and it wouldve taken days to get to my vehicle. That wouldve left me with my driver window down for days. Bob Caldwells was quick and easy. I popped out the old part and put the new one in in just minutes. They also got me right in to program my new key fob same day service! Ill definitely be back!

Greg haemmerle helped me look at Grand cherokee L’s. He was such a huge help. Ultimately I bought a four runner but he was such a great person to work with! I totally recommend him to anyone buying at Bob Caldwell!

Greg is amazing!!! He was very knowledgeable, attentive to all my questions and walked me through every step of getting my dream car and even followed up with me after my ride home to make sure everything was ok. If you need a great salesman who will assist you with what you really want in a vehicle, go see Greg. He will not steer you wrong! Thanks Greg, I love my new ride!!!

Had an additional electrical issue I discovered almost a year after service. The staff here was great addressing this under the warranty with no hassle at all. Excellent service dept and service manager!

Chris Day made my first car buying experience as smooth as possible and for a price right in my budget. I’m extremely grateful I had him to help guide the process in such a helpful manner as his did. It’s such a weighty relief having a car I know won’t break down after a year or two like all my experiences with Facebook market place and those other sites. I’m extremely grateful!

Chris Day was the sales person that worked for me and was able to get me into a vehicle that I love. There was no pressure and I really appreciated that. He was such a kind person and I loved doing business with him.

This dealership came through for us quickly when we need to move on buying a Chrysler Pacifica Hybrid. Wed been looking for weeks, and these vans are in short supply. We got lucky when we found one with exactly the options and color we would have built ourselves, in stock here! The dealership held the van until we could get to Columbus from Dayton later that day, got us on our way for a test drive quickly, and then processed our sale and our trade-in quickly. They stayed late that day making sure everything was to our liking and made it easy -- they even found us a lower interest rate than wed found at our own bank, and I didnt think that could be done! We are very happy with the service we received, and the van is cool too :)Joshua Shepherd was our sales rep, he took great care of us and did a great job of following up. Id recommend Joshua and this dealership to anyone near Columbus.

I knew exactly what I wanted walking into Bob Caldwell. Jennifer was very pleasant, understanding, and not pushy at all which I appreciated it! After my test drive, I was sold! They got me in and out as quickly as they could and they were very receptive to all of my questions. The car buying experience there was great!

I had such a great experience at Bob Caldwell. I had the pleasure of working with Sean McCoy(you wanna use him) and he kept me within budget and found me the car I wanted with the specs I wanted. He was so friendly and really worked with me. The whole Caldwell team is great. You want a car? Get it from Sean. I’ll definitely be back to buy from him again! My Jeep and I thank him for the lovely union :)

Best interaction with dealership I’ve had in a while! Worked with Charlie who helped with factory recall issues; showed a lot of energy and cared for my issue as if it was his own. Strong asset to the dodge team that left a lasting impression👍🏻

Shopping for a vehicle can be a lot of fun if you go to the correct place and work with the right people. At Bob Caldwell we were approached with a smile and introduction from sales representative Sean. He was extremely friendly, pleasant to talk with and quick to get an understanding of our intentions. In a few short hours we had ourselves a new jeep. During our stay a fellow sales representative, also jeep enthusiast, Greg joined in and continued educating us on what jeeps have to offer. What a pleasure and positive experience we had with Sean and Greg. I would happily recommend these knowledgable gentlemen help anyone find their new ride!

Both Chris Day and finance officer Brian were very pleasant, patient and accommodating throughout the process of purchasing my Ford Econosport. However, I continued to hear rear brake noise over last couple of days despite reassurance that noise was probably from sitting for long periods. Turns out I have to have new rotors and pads on back. Just a bit disappointed for 28000 miles.

The people at Bob Caldwell were professional and so helpful. Patrick and Cindy helped me from ordering my first jeep and then helped show me how everything worked. Even the financial and contract guys were friendly and funny, which you usually dont see. I love my new jeep and Ill definitely recommend them to others! Thank you so much!!!

Charlie was great to work with. My brakes locked up on my Jeep and he was able to get my vehicle in for inspection and repairs started the next day. He even set up a claim through my vehicle warranty and was able to save me on paying half the repair invoice. He definitely went above and beyond and I can’t thank him enough

I like to say Thank you to Charlie? Who is a very nice & respectful guy! He took his time and listened to what I had to explain to him about my car & he answered any question that I asked & he made sure I understood what he was explaining to me ! Wow what a great server I had & I couldnt have ask for a better one!! Thank you Charlie & keep up the good work!!

I recently went to Bob Caldwell looking for a bigger vehicle for me and my son and left completely in love with a brand new 2021 Grand Cherokee. Xavier Esposito made me feel like family and walked me through the process step by step to ensure I wasn’t overwhelmed! I am referring EVERYONE to him ! I wish I could give him / Bob Caldwell more than 5 stars !

My car Saleswoman was Jen Hively. I’ve had really bad experiences with some Car sales persons in the past. I walked out angry,disappointed,and frustrated!!!However,Jen made me comfortable as soon as I walked into the dealership. She’s not pushy but she knows how to sell Car. With her laid-back and calm demeanor, People are attracted to her. And that’s what it was for me as well.I’m trying not to go overboard with this review. However I had some fear going into this. But she made me feel right it ease!Thank you Jen for making me feel comfortable. I will never buy another car off any other salesperson.Thank you Jen for putting my mind at ease.And for the opportunity to have done business with you ! It was a pleasure.

Great experience. Friendly staff and comfortable setting. Dino Westerfield was amazing to work with; he made the entire process simple and easy. He made me feel extremely relaxed and the car buying experience enjoyable. Thanks again for all your help. Thank you Dino, Mike and Brian for the all around great experience.

Had a great experience buying Vehicle here. Jay from sales helped me to purchase vehicle and assisted great throughout the process. This place offers legit interest rate based on your credit score as well. I would highly recommend this place if you are looking to crack best deal. Highly satisfied.

Cindy King is the reason I’m giving Bob Caldwell a 5 out of 5! She was beyond amazing at helping me through a process I was absolutely dreading. She responded quickly to my online inquiry about a specific vehicle. She texted me through out the day chatting & answering my questions. She had the Jeep out front & ready to go when I arrived & I swear this was the QUICKEST & least stressful car buying process I have ever had. She was prepared & told me what to bring with me so that I was prepared & it made everything smooth & easy. I will definitely be back to Bob Caldwell, specifically to Cindy, whenever I am in the market again!

I love Bob Caldwell They always come through with perfect excellent service. Even when things are wrong and mistakes are made they take accountability and they make your right for an excellent guest experience. Ive been buying my cars from them since I was a teenager. My whole family buys vehicles from them that are reliable and great cars. They are extremely flexible and family oriented and will work with you even after you purchased or vehicle. I love the Family oriented atmosphere. They work the best deals for you and your financial situation in the always put the customer 1st thats why me and my family have been coming to Bob Caldwell For over 30 years. Ive also gotten a lot of my friends and coworkers great vehicles and they have been extremely satisfied. Not to mention Cindy is the best

Went for a test drive and left living the dream. Sean McCoy and his colleagues were fantastic. He answered all of my questions and he and his finance team were able to get me a better deal than other dealerships I had been speaking with. I couldn’t be happier with the service.

Sean and Xavier were great, very nice, never felt pressured into buying. Car service is always great when I go. Just traded in my 2011 Jeep and purchased the Jeep Cherokee Overload. Nice people very very nice.

Just wanted to share our experience here. My family and I were looking for a bigger nicer vehicle to purchase, when we ran across a nice Yukon Denali here. We were immediately greeted with great customer service when Cindy King approached us. We had our two month old with us at the time (which is not easy when car shopping) buy she was nothing but super helpful, patient, kind, and professional. We couldn’t ask for a better experience and person to work with. We would recommend her to anyone for car shopping. Thank you again Cindy.

Stop in to have my vehicle serviced and to ask some questions about an upcoming purchase and Chris Day was super. his level of professionalism and knowledge left me feeling reassured that i had definitely chosen the right dealership. Thanks Chris you made that visit easy and smooth.....

I took my car in for recalls... Customer service was spot on... nice... professional and went over all the work that needed to be done to my Jeep. Went over and beyond=)

Couldnt be more excited for my new car. Joshua Shepherd helped me through the building process and the vehicle came quicker than we thought. Josh and Bob Caldwell did a great job with everything =, Thnak you again!

Dino was very helpful! He knocked this car buying experience out of the park! Thank you!!

Cody treated my like a true professional even though I was an unhappy camper when I found out what went wrong with my Jeep was not covered under my extended warranty. In the end I was a satisfied customer.

Just wanted to give a big thank you to Cindy!! She was more than friendly and very helpful through the whole process. Love our purchase! Highly recommend Bod Caldwell dealership!! 😃

Jennifer Hively was very professional and very helpful when we purchased our truck. We had to take our young kids with us and she helped keep them occupied while going through the process. Would recommend to friends and family!

Im happy with the service done on my Jeep here and will continue to bring it here.

Great experience, no issues. I don’t really like driving over there-it’s about 45 min from us and I don’t care for the Morse Rd area- but they always have the best to choose from. They really worked hard to get in our price range. This is the second vehicle we have purchased from them. Great experiences both times.

Staff was very knowledgeable, polite and very friendly. Went in for a oil change and tire rotation and was out the door in under 45mins.

Staff was great! Good selection of cars, and very considerate of my wife and I and our needs! I’d like to edit this and make sure that Joshua Shepherd gets the credit he earns! Did a great job assisting us in every step of the way! Very knowledgeable about his inventory, and very helpful in assisting us choose the right vehicle for us!

Great customer service by Charlie! Car service was quick and efficient

I went to Bob Caldwell service dept. for the first time today for some recall work. It was a fantastic experience from start to finish. Jackson was my rep and he made sure I had all the information I needed all the way through. The service dept. was well organized, friendly and the waiting areas were comfortable and clean.

I got a oil change, and the sticker that was put on for the next one ,was less than when I came in, and it was due in less than 3 months later, pay attention to what you are doing please.

I very much appreciated Xavier Espositos professionalism and service when I bought my first truck (RAM 1500) last week. He made me feel like family and made the process as smooth as possible. He met my expectations since 30 years ago my parents bought our first mini van at Bob Caldwell and I remember the great service they received then. It was nice to experience that again. I highly recommend Xavier and the dealership to anyone looking to purchase a new/used vehicle!

Overpriced for semi synthetic oil change. Wouldn’t accept my coupon that I brought in and didn’t offer any other discount. Will never visit this dealership again for any services. I do not recommend. Lady at checkout didn’t know what she was doing and looked confused. My coupon should have been accepted, therefore I will go to the dodge dealership across town which has never denied any discounts from me.

Sales team was amazing. Super patient & helpful. Greg is the best! Made a long process less tedious & agonizing much more pleasant with his hilarious personality! Very trustworthy & honest as well.

Sean McCoy Should not be in the field of salesman! He’s a liar and conniving son of a u know what! He never did nothing he said he was after he took my money. The Jeep was priced 21,000.00 I received my balance in the mail and it says 22,000.00 Is my remaining balance after I’ve already given them $15,000.00 for a $21,000.00 vehicle that was priced on their lot. Sean changed figures so he could get that sale for the day! Going on 3 months making on time payments I still haven’t been able to drive the vehicle cause the same issue I paid them for 2 weeks ago is still a issue. Then he goes hiding not wanting to face frustrated customer that he lied and scammed

I had the most pleasant experience working with Bob Caldwell Chrysler Jeep dodge Ram. Xavier was extremely helpful in listening what I truly wanted and provided me with exactly that. He was very busy when I got there but never missed a beat on making me feel like I was his priority along with all of his other customers.

Electrical issues are hard to find and diagnose correctly. The faulty switch causing issues with my car was found quickly and replaced successfully as a result of the first visit. No need for a second repair or review. Very nice!

Stopped by to get some information for a future purchase. Chris Day was so very nice. He made me feel very welcome. I will be coming back soon to sit down with Chris and make a purchase.

Really disappointed in my experience here. I had a previous bad experience with an oil change that ended with me stranded in a smoking car near my home so I hand picked and drove 30 minutes with my toddler to this dealership. Charlie helped me the whole time and HE was really great, 5 stars for just him. My oil change took an hour and a half from appointment time. When I got my car back, the inside door handle and fluffy steering wheel cover were covered in sticky greasy oil. Nasty. The car smelled awful. A mile down the road and my car was smoking, I had to pull over. This was caused again by sloppy, careless work as had happened at the previous place. They fixed it up and apologized which is great but a three hour oil change with a 1 year old in tow and a million errands to run on top of sloppy workmanship is enough to not have me return here again.

Usually I have a decent experience with Bob Caldwell. This past time in was a circus. I went to drop it off but found out they don’t give loaners out immediately anymore. Something I asked about over the phone and was told would be available. So I had to reschedule once I found a ride. Once I was able to drop it off they promised me continuously that I would get my vehicle back on a certain date and then pushed it back multiple times with no explanation. Dropped it off on a Friday, diagnosed on Monday, told I’d get it back Wednesday, then told I’d get it back Thursday or Friday, then Friday was told I’d get it back sometime the following week. Finally reached out to the service manager to get some information. My truck sat in their parking lot for over a week even though the original promise was I’d get it back much sooner. My advisor Charlie hardly relayed information to me. I had to initiate contact everyday to get any answers. Things moved better once the service manager was involved. 10 days later finally got my truck and the repair took 1 day. Was told they had a lack of qualified technicians to make the repair which wasn’t brought to my attention until I started prying for answers a week into this ordeal.

Cindy King was amazing in talking to me and helping me understand about what I could afford and whats within my budget. I cannot say enough about how sweet, caring and understanding she is. Ill definitely be back. Great work cindy thank you again!

This dealership was a refreshing surprise.Dino Westerfield helped out so well today. This process could have been stressful, but it was smooth and super supportive.Thanks Dino, Mike, and Brian. Great experience!

Great service, respected that my car could not go over the speed bumps he made ever effort to protect my ride. The wait was a little long due to lack of staff which is very understandable.

John was so great to work with! We were looking for a first car for my adult daughter. She was very leary if buying from a dealership. He listened to our concerns and we found exactly what we were looking for. He also made her first car buying experience a good one! She has told everyone she knows about her experience and how happy she’s been with her car! We will definitely be going back the next time we need a vehicle!

Sales person, Cindy Davis, was very attentive and worked hard to stay in touch and communicate. The sales process is typical where first sales person turns buyer over to a manager who actually makes the deal, not my favorite approach. But the process turned out ok as we were able to come to agreement.

Pain to deal with,won’t go back! The extended hours are nice but not worth the headaches I dealt with at Bob Caldwell Dealership asked for photo documentation to process warranty provided photos and had they had my vehicle for 24 hours only to be told they could not replicate…Called Ram opened up a claim and were able to get my headlight replaced at Performance Dodge!

Dino was so easy to work with! He was kind to my family and very professional. We would recommend Dino and Bob Cadwell to anyone in the market for a Jeep!

I purchased a company van last week and had a great experience with Bob Çaldwell Dodge. My salesman (Dino) was awesome to work with and had me on my way within an hour!

Great experience at Bob Caldwell. Joshua Shepherd was my salesman and was waiting for me when I got there and got me right in. He already had options that ready met the criteria for the car I wanted. I’m in love with my new car! Thank you Josh!!

Had a great experience here today, Jon was SUPER helpful and very patient with us and answered all the questions we had. He didnt push anything on us and asked us what we were looking for and he and his manager worked with what we said we were looking for and we were able to leave with a BEAUTIFUL purple 2021 Dodge Charger, our dream car, that they were able to find monthly pricing for us within our budget!! Everyone there was very friendly and accommodating I would definitely recommend them to anyone looking for a great car at a great price!!!

Excellent buying experience at Bob Caldwell. Our Sales Guy, Chris Day was pleasant to work with. No hard sales pitch, just helped us in our decision making process. The dreaded paper work actually took only an hour and five minutes to complete from the time we entered to the time we drove away. Our Ram was Show Room pristine. Our first experience at Bob Caldwell has been Great. And our Sales Guy Chris Day is what made the experience so Great.

Recently purchased a vehicle here from Chris Day. I drove quite far to pick this car up and had trusted Chris to inspect the car prior to my arrival. Chris Day did not disappoint! He sent me a custom video of the car which was pretty impressive. Chris set the bar pretty high when it comes to service. I would have no problem recommending this dealership and specifically Chris Day for anyone looking for a new vehicle.

Great service! Appreciate the communication on when my car would be ready and how easy it was at the service desk. Thank you very much!

I was assisted by Zak who was very kind and professional! He was upfront about the additional waiting time and called me each day to provide an update. They were backed up, but the customer service was great!

Josh shepherd helped us find the perfect vehicle to replace our old one that was on its last leg. Not pushy and made the process enjoyable! Thank you again!

Dino was amazing and showed me all the features during the test drive. Smooth purchase.

Always a great experience! Bob Caldeell is the only place we will take our vehicles. The service adviser, Joe, is excellent with providing information.

I worked with pat and had a great experience! Very knowledgeable and was on top of everything. Would 10/10 recommend to anyone!

I got an awesome 2016 F-150 and Tucker was the best salesman and helped make the process of buying a new vehicle so easy!

JAY POWERS WAS AN AWESOME SALES REP. YESTERDAY. I GOT THE CAR I WANTED AND I AM HAPPY. I HIGHLY RECOMMEND JAY POWERS AT THE BOB CALDWELL DEALERSHIP IN COLUMBUS OHIO ON MORSE RD. THANKS AGAIN!😊😊

They made my experience easy and pleasant, Xavier went over and beyond to get us the best deal on our new suv