I took my car to my previous go-to shop last year to have my brakes looked at because they were clearly not working properly. I was told my brakes were fine. After a year of driving on brakes that were clearly not fine, I decided I was going to take it to AAA Car Care because their online scheduling tool made it super easy to set up an appointment. I am so glad I did because it turns out my brakes were in fact royally fudged up. The customer service was excellent, the scheduling was easy, they sent me a link that explained exactly what they identified to be the issue with photos pinpointing the visible issues, and they provided very clear directions regarding the work they wanted to perform before asking my permission to proceed. Upon the completion of the work, I received a text and phone call that my car was ready and I was walked through my invoice item by item. They offer a warranty on the work they performed and even applied coupons to my bill to reduce my overall cost. As a female, this is the best experience I have had to date with a car maintenance establishment. I highly, highly recommend taking your car here.

If you ever question whether or not AAA is worth it. My car had all these what were thought to be issues the tow driver came and had us try and start it. Long story short she herself ran out got a battery and replaced the battery in my car. We researched the pricing and it was below market value price on the battery and free installation right in our parking spot. In doing so the bolt in the bracket where the battery sits broke off due to the corrosion of the former battery. We took it to the AAA service center off bethel as the lady suggested and they got the bolt out and replaced it for free.Our tow drivers name was Queen and she was fantastic!

Got an oil change. Also was told I needed new tires (which are currently at (4/32), a new battery which has since been rechecked at Germain Ford and found to be in good condition. Was also told I needed to do a brake flush (new brakes and flush were done on previous visit). I dont have much faith in this Car Care Center any more! Beware!!

Excellent customer service at this location. They were quick, efficient, and didnt try to sell me stuff I didnt need.

The person working the phones was rather condescending towards my wife, and when I showed up to pick her car, the person working the desk talked down to me as well. We will end up getting the work done elsewhere.

Excellent customer service and professional staff as always

A headlight was out and the place where I bought the light said the car engine was too complicated to be able to replace the bulb easily. I would have to go to an auto shop. I thought $$$. They had recommended AAA CAR CARE on a previous trip so I stopped in there to get an estimate of the cost. They pulled it in, replaced the bulb in 15 mins or so and NO CHARGE. I was delighted! Thanks so much AAA CC PLUS.

Excellent service. Driver was very efficient and friendly. He put our mind at ease. Thank you again!!!

My OSU daughters car wouldnt start two days before she was to come home for break. She tried having it jumped but it didnt work. Crunched for time, I called around. AAA Car Care Plus was the only local shop able to check it out the same day. Within an hour of having it towed to AAA, I received a call from Eric with good news...it only needed a battery. Knowing our story, they could have easily taken advantage of us and charged us for unnecessary work. I highly recommend AAA because of their honesty!

Efficient and competitively priced car repair.

Huge shout out to Ron and his sidekick for going above and beyond and helping two out of town women with a wardrobe malfunction. Ran diagnostics right away identified the problem creatively came up with a way to rectify the situation. ( blower fell off )Love T Rex and Skellitorrex

I had a new fuel pump and a couple other things repaired at a AAA certified place in Michigan back in January due to it going out while visiting my parents.Last week my car just stopped getting any fuel pressure as I was driving down a very busy road. I had my car towed to this facility and they took the time to look over everything thoroughly. It was the fuel pump again but even though it was under warranty the other facility in Michigan couldnt find the proper paper work other than a generic receipt with one part number on it and spoke down to me like it wasnt their issue. Ray, Eric, and the other guys took care of the hassle of talking to the place in Michigan to having them pay for the cost of all parts/work and then everything completed within 3 working days for me. I cant thank them enough for all that they did for me. You guys are awesome!

Dealership said I needed $700 worth of work on the front end of my mother vehicle because of some movement in the suspension would lead to ball joint failure. I took it the AAA because they do most of my work over the years to get their opinion and yes it would lead two ball joint failure in about a hundred thousand miles the car already has 130 on it I dont foresee anybody in our family driving it that far and based upon the Age and condition of the car in general. The ball joints were in good shape and it doesnt affect the safety of the car. Thank you AAA for saving me the cost of something I didnt need.

Eric and technicians were quick to assess my car issues and repair the car. It now drives like a dream. Although I always use AAA, this has been the best customer service and repair experience yet! THANK YOU!

Purchased a set of 4 tires. They were very nice and efficient.

Eric and rest of team provided reliable, convenient, rapid and highly professional service when I had a flat tire. I would recommend them to anyone who has car problems. Excellent!

They have done a very good job for us and it’s always been reasonable.However today they went above and beyond! My truck had a head rest issue. They had me come right over and were able to figure it out right then and there! It was a huge relief! I highly recommend them!!!

Had to have my battery checked and replaced. They were quick and efficient. Ray at the front desk was awesome and his customer service was stellar. Thanks so much Ray!!!

AAA IS A MUST HAVE. THANKS FOR ALL YOUR HELP ALL THESE YEARS! EVERYONE SHOULD JOIN AAA ! SO MANY BENEFITS!!

They don’t listen to their customers, and they’re too busy to properly communicate.I took my near-dead car here to see what was absolutely necessary to fix, in order to make it last another month while I obtain another vehicle. I dropped off my car the night before, didn’t hear from them all day. I called in, and was told the list of things needed repaired. When I explained I only need the minimum repairs to last a month, I was told by the manager that he would check to see and get back to me, but that he *didn’t think anything was quite urgent enough that couldn’t wait a month*. He never called back. The next day, I waited all day to hear back, had to call and was put on hold four times for over 10 minutes. When I finally did contact someone, I was told that ALL the repairs listed, are necessary for me to drive. Which I know isn’t true because a sway bar isn’t completely vital, and brakes that are “borderline wearing out”, don’t need replaced if the car will be junked in a month. So After two days, of not being contacted, and multiple failed attempts to talk to someone, I was given a quote of 1500 dollars for repairs I don’t actually need for a car on its way to the grave. They did not listen to me, it is clear they just wanted to make money, and I still don’t know what absolutely needs fixed. I drove off the lot with a potentially unsafe vehicle. How can I trust what actually needs repaired, when i’m told i need to fix things i KNOW don’t need fixed? I’ll be taking my car to another shop that will listen to my situation.

Eric and Manager both took a good look at my complaints and did a thorough inspection, needed fluid and not the most expensive. Trust them completely.

Very friendly and understanding staff.

I recently had service performed on my car. Brakes, brake line, brake fluid, power steering fluid, brake light and drive belt. Car has over 160,000 miles. I was pleased with the service and I appreciated the photos they sent showing the areas to repair. The work was completed within a few hours. I plan to return for service.

Awesome experience! Fast and fair.

Great staff! Friendly, knowledge and very nice! I have taken my car to them for the past 2 years and have always received excellent service!

I really trust these people. Ive brought my old, limping, but beloved truck here many times. Theyre professional AND personable (a rare mix). Good value for the cost, and currently, a great team providing excellent service.

Ray and Becky and all the team helped make a bad situation so much better. Excellent fast service and quality care. Thank you

I work at one of the businesses across the street and today I was driving through their parking lot and one of their employees almost ran into me while he was speeding through the parking lot going the wrong direction. Then whoever the hell the guy was in the shop just starts busting out laughing and pointing. is this really how they treat people over there. When your employees almost cause an accident f*** this place.

Service is great. They are there to help and give you and your car the best service. Friendly.

Cant say enough good things about Ray, Eric and the rest of the team. Id recommend this particular AAA Auto Care to anybody.

Very Good Professional experience.

My husband called for emergency service and was told that our membership had expired, so he agreed to renew. Our account does NOT expire until 9/30/19. Their excuse is now that he needed to renew to use service. Total BS!! They charged us $229 + a “reinstatement” fee of $30 (when our membership hasn’t expired!!!!). Considering Sprint pays a portion of our membership, which they have noted on our account, they even charged us the wrong rate if we were to CHOOSE to renew.I have been a loyal AAA member since 1996, and was on my parents from 1988-1995. I am completely disgusted by our treatment and AAA’s refusal to make this right!!

My tire was punctured with a screw and we brought it here. Initially they said they would need to just get a new tire, but after they inspected it they were able to fix both my current tire and the two donuts my wife and I found out were flat when trying to get the car there. I will always respect a mechanic that finds a way to fix the problem for less and without resorting to just replacing the part immediately.

I have been getting three cars serviced at this location for a few years now. The last two times I have had gone they forget to put the caps back on the tire valve stems. It makes me wonder about there quality control in more important areas.

Very busy, almost too busy. But very knowledgeable and get your car in and out as quickly as possible.

Dealing with this shop was SO easy! My husbands truck was towed there after hours and I stopped in first thing the next morning and spoke with the manager and explained everything and he called me later with the quote, explained everything and the shop took care of the repairs quickly and efficiently! Would definitely recommend this shop to everyone :)

Very good service and fair. Will go back.

My husband went in for an oil change and brake inspection back in February. After the work was done, he was leaving and turning onto Bethel Road and his driver side tire came off. Luckily, he and no others were hurt but it could have been way worst. He has photos of that day and it showed that TWO lug nuts were missing and damage to his truck due to it striking the ground after his tire came off. We have great insurance but it would have been nice if they had QCd their work beforehand and we could have avoided a month of driving a rental and getting the truck fixed. We will not be returning to this AAA on Bethel Road.

I have taken my car, my daughters car and her mothers car there for safety inspections. Ken Hilliard and his staff have always been nothing but courteous, fast and honest with their recommendations. They found a severe issue with my daughters car and fixed fast. They are extremely fast and thorough. Highly recommend their sevices to everyone I meet. I will not take my vehicles anywhere else.

Amazing customer service - I would highly recommend AAA Car Care Plus! I had an excellent experience today and the service manager R Conkle was wonderful!

These people were so helpful. We were hundreds of miles from home and our car started acting up. We took our car here and these people are so awesome. They found what was wrong and they took us back to SHOW US! That in itself is awesome. My fiancé and I want to thank these friendly people so very much for everything they did for us. 😊

I recorded great service and professional repair work.

I had rotors, calipers and pads replaced on one of my cars, and rotors and pads replaced on another newer car. The quality of work was very satisfactory. The price seems fair and was less expensive than another shop on Sawmill Rd which I quit going to because of their price gouging. I simply dont have the time to do my own brakes anymore.

Nice people, good work and easy appointments. Prices are not the lowest, but the guarantees are good!

Took my car in for a flat tire, had an issue or two with the garage but it was taken care of in the best possible way. Ray - the manager - is a wonderful and thoughtful person.

I brought my car in after driving through standing water that was a result of last nights storm. Driving though this water was unavoidable at the time and as a result I noticed my car was sounding very rough. Being that I have never driven through water like this before I was uneasy thinking that something was really wrong. I came to AAA on my way to work to get my car checked out. To my surprise the noise was coming from a broken plastic guard under the engine that was dragging when I was coming to a stop and nothing major. AAA put my car on a rack and reattached the part that was dragging in 20 minutes. I was really impressed with their effort and willingness to help me so quickly and courteously. Thank you very much AAA! I would highly recommend bringing your car here based on the service that I received.

The AAA Car Care on Sawmill closed , boo! But Bethel is just as good! Always pleased with AAA

Getting oil change but hit a pothole on the way there. Took care of damage for me & saved me from a flat tire. Used member coupon for new windshield wipers.Busier than my previous visit. The managers are friendly, explain well & keep everything moving.

I called at 9a and was told to wait until 3 to come up there for a battery test. When i got there they told me it couldnt be because the machine was down. I would have appreciated better communication instead of me wasting my time to come up there.

Great Service!

DO NOT EVER TRUST THESE PEOPLE TO WORK ON YOUR VEHICLE!!! The manager of this location, Mike, is a liar and talks to customers like they’re morons!!! I took my vehicle to this exact shop two years ago to have the brake lines REPLACED. Last Wednesday, the tech was walking us around the car and showed us that the brake lines were only PATCHED. I brought this up to Mike, and this scum bag had the nerve to tell me “Patching is the same as Replacing”. On top of that, he refused to replace the faulty radiator on my vehicle for the THIRD TIME, claiming that there was no issue with it whatsoever. He also decided that 75% of the work the tech told me and my father was necessary to keep the vehicle safe wasn’t actually needed, and only gave me the quote for the full body of work after I informed him we had been shown exactly what was damaged and needed worked on. They’re lazy, unprofessional, and downright sleazy.

Courteous staff, pleasant waiting area.Car service is tomorrow, hopefully that goes well

I would advise you not to take your car here. They really do not seem to value their customer’s time. I made an appointment well in advance and told the service agent that I needed a rental car. I show up to drop off my car at the agreed upon time, and the rental car is not there. I was told over the phone that the service would only take a couple of hours. It took the entire day. A free air filter was included in a maintenance package I had purchased. My car needed a cabin air filter, and the service agent refused to cover it under the maintenance package. My car has white leather, and there were black grease smudges all over the front driver and passenger seats. I had to clean both off with cleaner and moisturizer. Overall, the customer service was very disappointing. I would recommend taking your car to another facility for service and repairs, such as CARs in Clintonville.

It was a pleasant, satisfactory and smooth repair experience for my car.

Dont take your car in for maintenance. Towing is fine

Called to get a price quote today, didnt give the guy my name. They wanted to charge far more than a nearby shop with better service and better reviews for the same thing. I hung up the phone upon realizing this business was not interested in customers who care about getting a good deal. Then the guy calls me back on my cell phone, asks for me by name. Creepy, right? I asked who it was, he fell silent for a few minutes then hung up the phone. This business blatantly overcharged a family member of mine for a brake job a little while back. Id avoid this place at all costs, whether youre a member or not.

Great service ! Mike helped me with the type of tires I was looking for and they were installed in a timely manner .

Staff are friendly and professional.They provided good service for my car.

Didnt connect my new battery correctly, had to have a second diagnosis to fine out.

Good

Watch the part pricing. They heavily mark-up.I had my alternator changed here, and was charged $293 for a remanufactured alternator that sells for $157 at NAPA (where they actually bought the part from). When I asked why the mark-up was so high, the manager proceeded to give me the price of a NEW alternator from the dealership, and tell me what a great deal he gave me. When I told him that he didnt buy the USED alternator that he sold me from the dealership, and I wanted to know why it was marked up so much, he said its because they have a 2 year warranty, which doesnt really make any sense because NAPA has a lifetime warranty on the part so they arent really offering anything extra.

They were fast and very helpful. Mike was great.

Just started using AAA when I needed new tires a few months ago. I went back to get an oil change, much cheaper than the dealership and great customer service and good price!

Oil change. Explained everything in a way I understood

Great service! they take the time to figure out what you really need and recommend only that.

Excellent service

I needed a couple new tires and they had it done in about an hour. I normally am waiting at car shops for 2+ hours.

Great place to get car repair done

These people are thieves and give a bad name to AAA. They quote you on jobs that, literally if you were untrained in the work, would take HALF as long as they quote you on. Really a shame.

Took a week to look at my car. Told me they couldnt help.Would not recommend going here if you actually want to have your car fixed.

Overpriced and incompetent, consistently recommending unnecessary repairs or standing by inaccurate assumptions.

My go-to car place. They are nice, honest, friendly and trustworthy.

Said my car was throwing out over 10 codes and tried saying it would cost over a grand to fix. Took it to a local place and they found a single code with a fix of only $100.

All marble!! Gorgeous!

Excellent Service. Excellent Staff.

Poor customer service, will not go again.

Got us in with a flat. Friendly, but overpriced imo... but needed it fixed in a jiffy. Would use them again if needed.

Great people

Decent prices, honest mechanics

Excellent

Great service