I was involved in a car accident a week and a half ago. I called Fine Line and took my car to them the same day. They handled everything for me including helping with my claim, dealing with the insurance company, car rental and just making sure I was ok. In just over a week I had my car back good as new! I won’t take my car anywhere else. The staff is so kind and professional and make you feel like you matter. Great Job Fine Line!!

So where do I start. About a month ago my car was said to be done. Great. Im happy. Juan the manager ask me.to pick it up on Saturday. Well I had to work that day until 3. No problem Juan said. I live close Ill meet u up there at 4 pm. Well thats great hes going out of his way to please me. So my wife and I got up there and waited until 445 on a Saturday. But no Juan. No show no call. Wasted time. Monday came around and I called Juan and asked him what happened. He said yea I forgot to call you. But we didnt get your car ready Saturday. Ok but why didnt you call me ? Im sorry I forgot. Then that Tuesday came and Juan called me to tell me finally my car is ready bout 2 pm. Ok great. Juan calls again. About 4 pm to tell me the car isnt ready again. And the headlight is not the right one again. So every week went by no calls from Juan at all. I was told we would get updates every couple of days. We never did. I did every call to get updates. Now a month later. Now Im getting tired of this. Juan said the headlight is backorder and cant find it. So my wife contacted Dennis hyundai and they showed one on their nation wide search in Dayton Ohio and for the price state farm paid fine line for the headlight and cheaper. We contacted Juan and let him know. He called the dealship in Dayton to verify its the right one. He said he ordered it. Luckily for us Juan went on vacation. Because Cody and Justina was on the case. Because they got my car done and ready for me in that week. They were awesome. Also.i found out that the headlight was never ordered nor purchased by Juan as he told us. Why so many lies Juan? Why ? If it wasnt for Justina and Cody I wouldnt have my car back. They ordered my headlight and additional part needed to have my car back. So as in for my one star rating it wasnt for them. But for Juan. By the way. In the last 5 6 yrs my wife , my daughter and I had atleadt 5 cars that ran through fineline. And not the numerous of referals.we sent to you guys. But now I will never send another car there. No way.

Excellent Service. Repair work was top notch.. and they made everything down to the rental easy!

They had my car fixed and ready to go within 4 days! They communicated everything with me and handled the insurance company. I didnt have to do hardly anything! I highly recommend them for your auto body repairs!

I will never go anywhere else! They did an incredible job on my car. I can’t tell at all where any of the damage was. Thanks again!!!

Got my GMC fixed at Fine Line auto body,the left side of the truck bed was damaged dealing with the staff at fine line was seamless they dealt with the insurance company ,kept me informed about everything,had it ready when they said they would , they did an impressive job my truck looks like I just brought it,it was clean and shining. I want to thank the staff at Fine Line for an amazing job ,outstanding customer service,you are the definition of professionalism I greatly appreciate you. For those that see this review Fine Line autobody at Twins GMC is highly recommended take it from someone who’s very picky.

Justina is the best ! She helped me out a lot . It was great to work with Fine Line ,Definitely recommend to everyone !

My experience was not good, for 1 they ran my gas out 2 it wasnt washed good my car was still dirty on the inside, the carpet was dirty my mats was dirty .. the inside was not detail when they fixed it... it was a total mess.. and they had it a month, so u tell me how my experience was.. thank u

Couldnt have better service. They Ubered me to the car rental place! And I dropped off the rental with them! How good is that! A few text messages and a call kept me informed. These folks are the best!

As part of my ongoing warranty saga with Fine Line Auto Body, I had an appointment at the Morse Rd. location for a paint color scan. When I arrived (15 minutes early) for my scheduled appointment, I was told that the only person who knew how to use the equipment was out to lunch and would be back in about 45 minutes. I opted to wait because Im tired of dealing with Fine Line and just want this issue resolved.After an hour, I was told that the person who knew how to use the equipment had stopped to get a hair cut and the manager was unsure when he would be back to the shop. At this point, because I waited an hour for what was supposed to be a 10-minute appointment, I was already late to another appointment so I had no choice but to leave.The manager of the Morse Rd. location (Brian) blamed the situation on the person who scheduled my warranty appointment (Emily). Apparently, Emily didnt make Brian aware of the appointment as she should. This is immaterial to me - I dont care who screwed up - this just points to the complete lack of empathy and professionalism that has defined my entire experience with Fine Line over the past month.I have yet to find anyone at Fine Line Auto Body who gives a darn about fixing my problem. Everyone is full of apologies and excuses, but no one takes any ownership of my issue. They all seem just too happy to have me continuing to waste my time to fix their screw up.

They picked up car . Arranged my rental kept me updated the entire time , and had great customer service . Did I mention? Made taking my rental car back easy because...they handled it!!!!

I have a hummered h3 2008 and whenever I have collision repair or anything like that these guys are only ones that fix my truck although they take an extremely long time to return my vehicle Im never disappointed with the repairs done

They were very professional and great service. The quality was excellent and on time service. Thank You

My vehicle was in an accident, and I chose fine line for my auto body work. I got my car back within about a week, give or take a few days.The car was missing an emblem, which I pointed out and they put it back on, slightly crooked, but nothing really noticeable.A day or so later I realized my daytime running lights did not work, I took it back in and they fixed it.A few days after that I noticed the paint that was done started to bubble, called and got warranty work done, took a week to get back to me, and I was told it would only take 2 days.The detailing of the car was pretty good, and the people were fairly mannered, but I could tell when the manager was frustrated that I kept coming back with problems.Other then having to return to the location about 4 times within a month, my car is finally in the shape Im okay with.I personally cannot recommend this location, but they never gave me any issues taking my car back into the shop any time I needed it too, and my car looked good every time I picked it up.

Great people great service I was in a car accident they fixed my car like new was fast and got me in a rental car into they was done with mine very great experience

Everyone I encountered was pleasant and informative. I would recommend FineLine to family and friends.

They were very good at working with me and my insurance company. My vehicle was fixed in a timely manner. Friendly and helpful my vehicle is fixed and back on the road. They made everything go smoothly. Thanks Time Line!

At fine line they helped me by getting my rental and also by dealing with the insurance. I had an accident out of state and it was complicated, but the people at Fine Line did everything for me. Very pleased with the customer service.

They were the first company to call me after my accident. They were able to pay my deductible and got me into a rental the same day. The process was fast and easy. They took care of EVERYTHING! The work they did to my car was top-notch. It looks better than the day I bought it and drove it off the lot. They are transparent, truthful and customer service oriented. I would recommend this company to any and everyone I know.

From the moment i dropped my car off the process was easy, they were in touch with me during the process and got my car done extremely fast. I am more than satisfied with the service provided at this location.

Someone hit my car a couple of weeks ago and left extensive damage. My car is less than a year old, with less than 10,000 miles on it. Once I got the insurance estimate, I took my car to Fine Line after being referred there by my mom. They were immediately helpful and provided me with a rental car on the spot, even though the insurance company wanted me to give them 2 business days notice. I took my car in on Tuesday, it was ready by Saturday before the long weekend. It looked brand new, like nothing had been done it. The thing that will keep me coming back should I ever need them: the insurance wanted to pay for after market parts on my car, instead of factory parts. Because it’s less than a year old, Brian reached out to me to let me know and gave me tips on how to get them to pay for factory parts. I did that and Grange paid for the real parts after a less than 5 minute conversation. I’m not sure any other company would have done that. 2 things that weren’t great: my rental car smelled like weed. Not a hint of it, but like they had a car scent thing that was weed. Since I wasn’t driving much, I didn’t mind it. I know they would’ve replaced it if I called them. And they don’t take credit card charges for over $500. The insurance sent me a check and told me to deposit it. I went to pay for it, but they couldn’t accept it so I had to run to the bank to get cash. It was an inconvenience but now I know for the future.

The service Fine Line auto Body at Twins Buick GMC was great! I appreciated the personal service and their willingness to work with me on my deductible. My vehicle is a 2020 and my hatch was vandalized. They fixed it and it is like it was when I picked the car up for the first time. I cant thank them enough.

From beginning to the end fine line really made me feel confident that they could fix my car inside and out... and when I seen my car come around the corner I just about cried and then when I drove it I felt even better that my car looked and drove as if there was never an accident... and the covered the deductible so they really helped my first accident better by making it an easy process!!! Thank you Fine Line for all you’ve done for me and my vehicle!!!

I appreciate the work done by everyone involved... updates given almost daily by Justina, process explained very thoroughly by Brian and Tad. You guys are very professional. Also, my Toyota Corolla looks great again. I will be referring business your way. Than you fine line at twins

They were awesome! Had my car back to me before the expected date.

Such a great experience from start to end. The staff is amazing, keeping me informed on every detail. Picked my truck up today and it was not only shining on the outside, the inside was immaculate. The time frame waiting for repairs was exactly as estimated. Thanks again fine line for your professional staff, and detail to my truck.

Took my vehicle here after someone did a hit and run, they got it back to normal in a flash! Very professional and courteous from start to finish!

I would absolutely recommend Fine Line Auto Body for any repair needs. They dealt with the other parties insurance to make sure I had someone in my corner and that I got fixed everything that needed fixed in a timely manner. They were all very professional and kept me in the loop the entire time. Brian was great and answered all my questions. They provided me with a rental car while my car was being worked on. I will continue to take my vehicle here whenever it needs any work. Thank you to everyone at Fine Line Auto Body at Twins Buick for all your help!!!

I had my car sideswiped in the middle of the night in September 2016. The scumbag left in note or anything, so I was left dealing with this issue myself. I originally got a quote at Auto Body North and their repairs came out to roughly $6,000, which was too much as I knew my insurance would total the car. I couldnt have this happen because I had just purchased the car in April 2016. I decided to get a second quote from Fine Line and theirs came out to about $4,500, so I decided to choose them and Im very happy with how it went. It took just over a week to fix and they even covered 80% of my deductible, so I only had to pay about $100 for the entire repair. They were even able to complete the job without having to replace the door or panel. They were kind and courteous and made sure to keep me updated on my car. They are also very quick at getting back to you if you have any questions. A year and a half later, everything still looks and works perfectly, I highly recommend them!

The most pleasant and amazing customer service experience I have ever received . My vehicle was repaired and looks and drives as good as new. Justina and Brian were beyond helpful and were always so nice and gave timely updates.

I cannot tell you how impressed and thrilled I am to write this review. Fine Line Body Shop is one class act. Everyone there treated me wonderfully. My car looks amazing. And Im so grateful.... I would recommend them to the world!

The best and most friendly service!!

My car and the door frame of my garage had a “close encounter,” leaving white paint scuffs along the rear panel. I went to Fine Line Body at Twins Buick, to see if they could buff out the white paint; and then I could bring the car back for body work, when I would be able to leave it for an extended time. They had a technician check it out; and, he was able to remove all the paint. They, graciously, refused to take any payment for this service. I will be going back to have the body work done! I call that 5 star service by a great group of professionals!

Fine Line did a wonderful job repairing our 2006 Nissan. The repairs were done promptly. We were so impressed! It looks even better than before the accident! The entire staff was very friendly and professional. We would highly recommend Fine Line to everyone :)

I had a great experience with Fine Line Auto Body. William took it upon himself to book me a rental car and arrange the towing of my vehicle from the tow yard. All I had to do is go pick up my rental car. When I arrived at the shop Brian the manager offered to get everything out of my car for me and put it into my rental. He was super nice and courteous! While my car didn’t get fixed (because it was totaled) the customer service is outstanding and I will go there if I ever need body work.

I would like to thank fine line for making my first experience in an accident clam a pleasant one. They did an excellent job on my Dodge Charger. Brian and his team was professional and friendly. They treating me with the upmost respect, and went out their way to make sure my claim was taken care of; my car and repairs was done in a timely manner, and I was updated every step of the way. They even made getting my rental car very pleasant. I also want to think Sam at Speedy Car Rental for making my first time renting a car very very pleasant. I had a top-of-the-line car; that me and my kids really enjoyed.Thank you guys at Fine Line and Speedy Car Rental for make a bad situation a pleasant one for me. Ms. Banks

The staff was most accommodating in getting my car from West Virginia to their shop in Columbus. They kept me informed all along the way regarding their progress in fixing the damages. To me it felt like they treated it as their own! I would definitely highly recommend using this shop for your auto body needs. They are both professional and personable.

Just picked up my car from Fine Line Auto Body! I cant thank them enough for the excellent job done on my brand new car (was rear ended somewhere, other driver took off). The work is excellent (they took great care in a job done above and beyond), the team was great to work with, and the process was so easy. Highly recommend this business!! Thanks so much!

I had a very good experience with them. Justina, Brian and Tad helped me during the process of accident estimate evaluation to getting the car fixed. Once the estimate approved they fixed the car quickly. I appreciate the great work they are doing when a person is in need.

Brian was very polite and professional took care of everything contacted their insurance got me a rental car right away was very helpful it was great Justina was very kind and helpful to both did a great job through the whole process I recommend them to all my friends they did an excellent job on the car if i require auto body work on my car i will definitely go to them again

Work done was great. Cleaners need more instructions on how to clean a car - still have dirt on my ceiling inside of car. It did take way too much time to get my car back - 1 and 1/2 months because of hold out with insurance. But work was done right - rides better than before. Getting much better gas mileage even....

Greatest experience after my 2015 Nissan Altima was hit. I didnt know what to do or where to go. Tad called me and had me stop by for an estimate. He got me into a rental and maintained excellent customer service the entire time. Big thanks to Justin and Brian as well. All around excellent experience, Im a customer for life.

EXTREMELY excellent customer service from Tad, Justina, and the whole team at Fine Line. My new vehicle was totaled in an accident and despite the other driver being declared 100% at fault, dealing with the insurance company was still a nightmare. Never having been in an accident like this before, there was so much I did not understand about the process and so much that I would not have known that I could push back on. Tad did an excellent job of ensuring that I got a everything that was owed to me (comparable rental vehicle, etc.) in addition to working with me throughout the entire inspection/totaling process. There was never a time that I called the shop that I didnt speak with someone right away, and that really made a difference in the overall turn-around time.I cannot recommend them enough, if youre dealing with this type of situation and everyone else is treating you like youre another number, give Fine Line a call. You will be glad that you did!

Fine Line is the premier body shop in Central Ohio and their reputation locally backs that. You won’t be disappointed with their service, quality, and results. They take all the hassle out of dealing with insurance. The rental car service makes the whole process very convenient as well.Would recommend to all.

Christine, Justina, and Brian are beyond helpful and extremely polite. I definitely recommend this body shop to anyone whose recently been in an accident. They even helped me get into a Rental the same day they picked up my vehicle. Their customer service skills are very well appreciated!

Thank you all so much for fixing my vehicle and getting it back looking better than before. I will recommend you all to everyone.

They were able to take care of a small issue on the same day that I arrived. Staff here is very attentive to your needs and questions. Thanks Brian!

They are very professional precise make sure things get done

Obviously nobody likes to have to deal with having a car accident. But Fine Line made is super easy. Tad contacted me and helped me get into a rental and get my car picked up, Brian helped me understand what to expect with the estimate and insurance, and Justina called to update me almost daily. They worked very diligently as a team to help me through this process. Great team here 👍🏻

The people at this Fine Line Auto Body really know how to take care of their customers. They are courteous and caring. They go above and beyond to always put you first and take the time to make sure your vehicle is repaired the RIGHT way. I tell everyone I know who needs repairs on their cars to not only take it to Fine Line but I make sure they know this location is the best!

The staff are wonderful. I got a single red rose the first 2 times I was in the office. I received another one when the young lady dropped off my car at my home and picked up my rental car because i am a senior and wasnt feeling well when they told me my car was ready. That is going far above and way beyond anyones expectations.

Very helpful. They did everything for me and walked me through the process. Would recommend to anyone and would do business with them again.

I would highly recommend them! Every person here has been extremely nice, helpful and I really felt they had my back. When this could have been extremely stressful time they went above and beyond my expectations. I will return anytime I need them but I will also be telling everyone this is where they should go. Thanks again to everyone at this location for everything you have done for me.

They were able to take me in right away and addressed all questions immediately. No problems at all with our finished product of our car back working just like it did before it was in an accident which is saying a lot! Thanks again FineLine!!!

They were excellent! Very easy to communicate with and they did a great job fixing my car. They took care of my deductible and cleaned my car before returning it to me. GREAT customer service!!

I had a car accident and the auto body line is the first company to contact me in order to help me fix the car and get me a rental car. I really enjoy the experience. The employees are very nice as well. I highly recommend this place!

I had a Great experience with Fine Line Auto Body on 960 Morse Rd, they kept me updated on my vehicle and did an amazing job on my vehicle. I will definitely refer them and take my vehicle back if I ever need my car fixed again. Thanks to everyone who fixed my car.

They made my car beautiful again! I was expecting her to be gone for almost a month! Fine line had her back to be in a week! And she looked as it there was never an accident! thank you guys for getting my girl back to me!!

Amazing job done on my car. I was worried because its fairly new, but I cant even tell there was any damage! Like it never happened. Special thanks to Tad, Justina and Brian for their help and getting things done quickly, A+. !

2017 Acadia Denali with body damage twice within a couple months, both jobs came out perfect. Great communication & friendly. Seamless car rental arrangements all handled by the shop. Wouldnt take my car anywhere else. Thanks!!!

Let me start by saying that then end product was acceptable and it seems like they did good work. But, that is where the compliments end. My wife got into an accident and damaged the R front corner of her car. There was body damage as well as front suspension damage. I explained to the manager that this was going to be cash and not insurance. He gave me an estimate of $2500 and needed half up front before they would start working on the car. $2500 Im thinking thats not too bad. So, yeah lets go ahead. Then I get a call that there was more damage than they thought and it is now going to be $3900. Keep in mind it is a $9500 car. So R front corner damage is now approaching half the cost of the car. I expressed my obvious displeasure with this dramatic increase. THEN....they tried to do the alignment, and I was told that the strut was bent and now its going to be $4200. I feel as though they hooked me with a low estimate and now Im stuck paying a $1700 difference. I asked the manager why he even gave me the $2500 estimate and was told Well we have to start somewhere. If I had known up front it was going to be $4200 I would have looked into getting another opinion and possibly taking it somewhere else. But, the creeping, ever increasing bill had me stuck there. Be wary of their estimates!

They were great. Got my car in right away and kept me informed through the whole process. Coco looks as good as when I bought her.

Great friendly customer service. Fineline had a nice rental car ready for me when I dropped my car off. Car turned out great ! Definitely recommend coming and handling your business here.

I’d definitely recommend this Fine Line Auto Body location. I had some complications with my insurance that delayed my repairs on my car. Justina was really great about keeping me up to date every step of the way & persistent about trying to get ahold of my insurance , which was not easy at all. After my car was finished Brian was really helpful about trying to work with me on getting things taken care of with the rental. Very friendly staff and my car looks brand new .

Fine Line Auto Body at Twins worked on my 2015 GMC Yukon Denali and I have to say, Im really pleased. Color matches perfectly. I didnt think after someone hit me on my side door, that the paint would match so perfectly. Good work guys and Ian took good care of me. Thank you

They where quick about the repairs.. the staff where knowledgeable and helped with all my questions. The final product was better then expected, and they even gave it a good clean inside and out for me 🤩😍

My terrain looks great. Could not ask for better service. Thank you fine line for the repairs

They did a fabulous job. They got the work done in a few days and guaranteed their work for as long as we own the car. We are very happy with their work and their service.

At first I wasnt sure how well Fine Line would do with my collision repairs but they turned out to be wonderful. The staff was very pleasant and reassuring, they walked me through the process and made me feel completely at ease, not to mention my car turned out beautiful. Thank you Fine Line you rock!!!

Everyone at Fine Line was absolutely amazing! Justina made an experience that could have been a nightmare, a seamless pleasure. She even dealt with the horrible insurance company, (Grange) that attempted to make every step as difficult as possible. I will return to Fine Line for all my vehicle needs and I will recommend them to everyone!

2017 Hyundai Elantra. This was my very first accident every, so I knew nothing about where to start with getting my car worked on at. A good friend Charles Warren referred me to Fine Line, from start to finish service was Excellent. They helped me get my rental (a real nice Buick Verano) and the the process was quick. My car actually looks brand new. I would Definitely recommend Fine Line to anyone.

Service was quick and easy. Had my truck back within a week looking like new!

Great work guys. Very happy with the service provided by the office staff. Thanks for keeping me posted on everything Justina, Tad, and Brian. Will definitely recommend to others.

Big thanks to Tad, Justina and Brian. My car runs great. Even better than it did before.

This was my second time using this shop and the service was excellent both times. The customer service was great and the repairs on my car were done timely looked good. I would recommend them.

The people here are awesome helpful and encouraging. They will go above and beyond to help you and make sure your car is running like new they truly deliver on iconic service.

At the end of my lease of my car, I had some scratches, dings and dents. So I took it to Fine Line for a quote. They told me it would cost $5000 to fix. Instead of fixing it with them, I had a third party business give me an estimate and then just turned in the car to Nissan. I was charged $1500! Fine Line is clearly dishonest and scam artists. It makes me sick to think I almost pissed away $3500. Do not trust them.

This is my second time using Fine Line Autobody it was another excellent experience. The people were very friendly accommodating. My repair was speedy and my car came back in great shape. I would go to them again for future repairs and car work.

Had my vehicle repaired at Fine Line after a recent accident and they made the car look perfect again. Great customer service and quality repairs

One of the best body shops in Columbus, excellent customer service. Always communicating & updating on the status of the service! I was never without news on where the Job in a timely manner considering all the factors!

They were above and beyond! Amazing people and they did a great job with my repairs. Seriously no complaints.

Car looks beautiful. Everyone there is pleasant and easy to work with. They navigated all the insurance company issues on my behalf.

Had a great experience. Car looks better than ever. Thank you Tad, Justina, and Brian for the great work

Great customer service and excellent service by Fine Line Auto Body employees and company!

Nice job! My vehicle looks better than when I bought it used! Ill be coming back with my other car! Thanks Brian, Justina, and Tad!

This was a very pleasant experience. ... the staff was on top of all my needs andalways gave me feed back to make sure i knew what was going on.... most of all my car was returned back to me in its original condition...Thank you all for a job well done..Mrs. Woods

Car looks just as good as when I first bought it. The employees are very helpful too. Thanks, you guys are lifesavers 🤙🏾

Was in a collision and I took my car the next day it was done in less than a week it was awesome everyone there was very friendly and did a great job fixing my car Im thrilled with everything and give them an A+ Plus

I have had multiple vehicles repaired at Fine Line at Twins Buick. Each and every time they provide amazing customer service and deliver excellent repairs. Thanks again Fine Line, your staff is great

They were very professional and prompt in assisting me with getting my car fixed after an accident. We didnt have to do anything on our end. They helped us book our rental as well as provided all communication with the insurance company. The work performed on my car is done very well!!! I would use them again if needed.

As a college student on a super busy schedule, fine line gets it done ! My mom has been going to fine line for years. If something isn’t right fine line is always open, honest and consice. I’d highly recommend this shop to anyone who asks !

Car looks great. Staff super friendly ... thank you fine line for all the great work and help with my deductible

Great customer service. Thank you again fine line for the great work

Some of the best customer service I have ever experienced. Took all the stress off of me we with the insurance company. Definitely would recommend them to anyone

They do excellent work I would definitely use them in the future very professional take their time and doing the work correctly. And I found them to be very personable

Thanks to Fine Line Morse rd for helping me after my accident. Tad Justina and Brian were all great and i really appreciated the help.

Was very pleased with the quality of repairs done to my vehicle at fine line auto body at the dealer ship twins, thank you !! Quality repair!!

Awesome staff to work with! Extremely good work work in a timely manor.

Yes fine line auto body took great care of my vehicle and went over and beyond to make sure I was taken care of will refer them to others

Thanks to Justina Brian and Chad my 2019 Sierra was fixed like new. Ill never go anywhere else.