Acura of Columbus
6549 Whittlesey Blvd, Columbus, GA 31909, United States

Review №1

Brittany was great. Did all of the paperwork before I got to the dealership with a trade included. In and out in an hour and even set up and explained features of the car. Tina in finance also did a great job and all the documents were ready to go when I got to the dealership. The fourth car we have bought from this dealer and we will be back.

Review №2

Everything was handled efficiently and as discussed and they even had a valet bring my car to me and pick up the loaner since I couldn’t get back. What a fantastic service!

Review №3

Robbie was awesome! He met us at the door and was very professional throughout our car buying process. He was VERY knowledgeable about the car we purchased, which was very impressive! Absolute recommend Acura of Columbus-especially Robbie! We will definitely return for our next purchase.

Review №4

Solid dealership. Folks are polite and courteous. Showroom and facilities are well maintained. Service rates are fair. Work quality has been very good.

Review №5

I am so pleased with this service department. Everyone has treated me so kindly (from checking in and checking out). Larry was excellent, knowledgeable and kind.Calvin always tops of a hot day with a cold bottled water. And, who doesn’t love getting in their car after a wash and Vacuum?Good job Columbus Acura.

Review №6

Service is always excellent! They make sure that I’m comfortable from the point of arrival until they have completed the servicing of my vehicle. I drive an hour and half one way just to have my car serviced with Acura of Columbus. They are great!!!

Review №7

Larry is super friendly and truly a professional. I was quite pleased with the way he handled my service. He answered all my questions and made sure that I felt comfortable with his explanations. He made sure I understood what was going to happen with my vehicle and what my service agreement terms were and made sure that if I had any additional questions I could count on him to answer them. Normally when I’ve had service department personnel tell me this I often felt like it was just part of their job to say this but with Larry I truly feel I can call and ask questions if I have them later down the road; kudos to Larry!!

Review №8

Good service. It probably will continue. I drove the 2021 RDX today. Its a dream!

Review №9

Steven was my agent and he really made sure that my RDX was taken care of. He was very polite and treated like a valuable customer. He is the best and I really like his personality. Thanks Steven

Review №10

I love bringing my Acura in. Everyone is so niceand thoroughly explains everything. Thank you for cleaning my car and the bottle of water is so thoughtful!

Review №11

Mr. Paul is as nice as they come and very honest. Took excellent care of us, especially since we were passing through town! We would absolutely buy another vehicle from Acura of Columbus and from Paul Lucas.

Review №12

My first service was a great experience. Thank you for making it no hassle!! Thank you Steve!

Review №13

Never have an issue with my service. Everyone is very pleasant and professional.

Review №14

Robbie helped me find a vehicle and was very courteous and helpful…he really went above and beyond. Thank you!

Review №15

Explained details of service to be provided and costs of same prior to work being done. didnt take too long to get all work done.

Review №16

Steve is very service oriented and takes good care of his customers. Hell even stay late to ensure a job is done to the satisfaction of his customer. We purchased our Acura MDX in 2014 and have always had our service done at Acura of Columbus, GA. When we decide to get a new Acura it will from there.

Review №17

Brittney was Awesome.......My sister and I was very pleased with how pleasant and business oriented that young lady was through the entire process......She did a good job at selling the 2011 Ford Edge to us.

Review №18

Definitely one of the best experiences Ive had in a automobile purchase, which of course usually are not fun. Thank you Acura of Columbus.

Review №19

Acura of Columbus has always treated me well as a customer. I love the electronic communication that occurs while your vehicle is being serviced. Truly top quality service!!!

Review №20

Larry Dorne was most helpful and very thorough. He helped get my daughters car serviced and road safe ready with new tires. It was a pleasure to do business with he and Acura of Columbus.

Review №21

It’s been almost a year and a half since I’ve had my Acura MDX. I am so impressed with all of the reps. Starting with Steve Jones, everyone in between - phone receptionists, parts dept., Steve in the service dept., the dark-haired young lady, the young man with the glasses and beard and the gentleman who always greets you warmly and makes sure that you’re taken care of, every visit has been a pleasure. (I’ve got to do better with names, lol.) Not to mention, my car drove and smelled like new again after yesterday’s service. I rate this place a 10+.

Review №22

Robbie Dean is the best salesman in the tri-state area! I was in and out in one afternoon with the deal I was hoping for. Great guy, friendly and professional! Ask for Robbie and he’ll get you right!

Review №23

Looking for suv

Review №24

I never thought I would be in and out so quickly for service on my vehicle. I had not scheduled an appointment, but I was treated with kindness, courtesy, and exceptional service. I received a loaner car and was on my way within 15 minutes. When my vehicle was ready, I received both a text and a phone call. When I returned to pick up my vehicle, it had been cleaned, inside and out, plus I had 2 bottles of cold water complete with appreciation notes from Acura. Thanks Larry!!!

Review №25

This experience was by far one of my best car buying experiences. I placed an Internet query on a vehicle and was immediately contacted by Tina. Tina was amazing, excellent customer service from end to end. I was deciding between two dealerships at the time and Tina went the extra mile to make a personalized video for me of the vehicle to showcase all the features. Tina subsequently went on vacation during my deliberations of which Dealership to choose. However Robbie then took lead on the sale and again absolute amazing customer service. Being that I am in Atlanta it would be more convenient to choose a local dealer. I ended up purchasing my vehicle from them and because of Covid I did not have anyone to accompany me to Columbus. After my test drive we closed a great deal and they delivered the vehicle to me next day! I am a huge proponent of great customer service and this dealership surpassed my expectations.

Review №26

Acura Dealership is committed to a higher standard of service. We bought our cars new from the same dealer and so we are also committed. I have no complaints and they have made every effort to be reasonable. I cant give 5 stars, only because they are the Dealer and I dont want them to stop trying.....but, I appreciate all their hard work.

Review №27

Great buying experience. Steve Jones did a professional job. The Service Dept and past expeierience with them helped seal the deal.

Review №28

Was glad that we had the opportunity to buy a vehicle within our price range. Thank you Paul!!

Review №29

Very nice staff and clean, modern facility. Robbie is the best 👍

Review №30

We had a great experience with the entire team we worked with. Paul Lucas was knowledgeable and clearly a car enthusiast.

Review №31

Update 9/15:While everything went well buying the car initially which I am assuming it was because it was a sale my experience with the dealership afterwards was and continues to be pretty bad. I recently traded the car in for the performance model and I have been trying for 2-3 weeks now to get everything done from the old trade in. I am tired of the lack of follow up and they seem like they just dont care.I refuse to recommend them anymore based on that alone. I should of not have to follow up so much, my experience getting the money back in terms of gap/warranties was smooth before except here. I tried my best to give them the benefit of the doubt. Makes me wonder what else goes on.This dealership had the most amazing experience I ever had. I usually buy used and this is my fist new car from them. I dont live near this dealership and they were able to get everything done via text and phone. Special shout out to Tina! She was amazing, they even made me a video of my new car. On top of that they were able to deliver it the same day!!! How crazy is that??? These people are special and you should definitely check them out. For the first time since covid Im excited to get out of the house and drive around! Thank you so much

Review №32

I was greeted with good customer service. The wait time was very short. The loaner truck was available before I got there. Thank you Larry D.

Review №33

Always always always treats you like family! Amazing customer service always! I will always come here!

Review №34

Our Salesman Robbie Dean made everything easy and walked us through all the features of our new MDX.

Review №35

Great experience from start to finish. Larry was cordial and informative and made the interaction easy!

Review №36

This was the second vehicle I’ve bought from Acura of Columbus. Great experience, just like the first time. Go see Robbie if you would like a hassle free experience.

Review №37

I appreciated the promptness of service and courtesy I received before, during and after my last visit with Acura of Columbus.

Review №38

Larry was professional and kept us informed of our service repair. I had the car towed in right before closing and he didn’t seem annoyed nor tried to rush us out. He got back to me first thing the following morning with a quote as promised.

Review №39

Robbie is awesome and made my experience as simple as it could be!

Review №40

Larry Dorne was very professional he took care of my car services. In the past Ive encountered pushy services department Larry made my services visit great .I will continue to to allow Larry Dorne to assist me with my car needs in the Acura in Columbus Ga location . I give him 5 stars keep up the good job .SincerelyDiane Stetzer

Review №41

Service began exactly at my appointment time & I enjoyed the waiting area with coffee, snacks, newspaper & tv. My service rep checked with me several times during my wait. He also reviewed everything that had been done to my car.

Review №42

Fabulous customer service. Everything from getting scheduled to checking out was easy.

Review №43

My service advisor Steve was absolutely awesome. He was prepared and waiting for me to arrive. Greeted me immediately, so professional and nice.Everything went smoothly from arrival to leaving. Thank you Steve for providing excellent customer service. I will definitely be back for all my future services.

Review №44

Professional and proficient!

Review №45

My customer sales rep (Mark Hendricks) was extremely professional and saw to my every need when I entered the dealership, to include getting me a bottle of water. We discussed my vehicle choice, all the options with the vehicle, my trade-in, and met with the sales manager. All along the way Mark explained everything so there were no surprises. Total time to complete my purchase was about 2 hours. The car was also detailed front to back, inside and out before I left.

Review №46

Brittney and Tina were both AMAZING. Very Smooth Transaction!

Review №47

Always friendly and make you feel superior. I have been nothing short of amazed with every experience.

Review №48

Everyone was terrific not just the salesman(who was great)also the sales mgr. and the business mgr. everyone we came into contact with helped us in some way.Even after we got the car home Brittany helped us. Best dealer Ive ever worked with and i have been buying cars for over 50 years

Review №49

This was the easiest car-buying process we have ever experienced! I was so impressed with how accommodating and low-pressure Steve was! I would highly recommend purchasing from Acura of Columbus!

Review №50

I dealt with Austin via the Internet. Told him what I was looking for. He had it at his lot, cleaned, full of gas and the paperwork ready for me in 24 hours. By far the easiest transaction I have ever had and believe me, I have bought several cars. This was my first experience with Austin and Acura but I guarantee I will be back again and again. Definitely hitting home runs over there!!!!!!

Review №51

This was my first purchase from Acura. This is a fantastic business thats been around awhile. I chose Acura because they have a reputation for outstanding quality, honesty, and integrity. Pricing on the car and my trade in was fair, the buying process was easy, and I left with a great deal on my new (used) car. I will go back again because of the excellent customer service and high quality vehicles. Robbie Dean really knows his cars well, you wont find a better used car dealer than Acura of Columbus. Thank you to Robbie, Chris and John for making my buying experience enjoyable. - Donna Tyer

Review №52

Excellent service by the team at Acura of Columbus. Steve Britt was professional, courteous, and very knowledgeable. I appreciate the excellent service. My family owns two Acura’s and will continue to be Acura owners in the future with all servicing performed by the team at Acura of Columbus

Review №53

Great inventory and friendly staff. A great place to buy a car.

Review №54

Steve Britt is an awesome service advisor. Worth the drive from Auburn.

Review №55

Service was great, I bought my acura MDX in May of this year and I really love it.. I had to have a B1 Service in July and my service advisor Steve was so nice and professional. I had to have an A service on October 23 and Steve was on Vacation so Matthew took care of me he was very nice and professional. Great Service!!

Review №56

Got in and out of the dealership fast. Everything was well organized.

Review №57

Robbie was phenomenal at ensuring that I got exactly what I was looking for. He didnt give up, even after we lost out on a few other vehicles. The whole Acura of Columbus team is amazing. Thank you all so much for helping me find my newest beauty.

Review №58

The dealership has some good reviews; however, my experience with the internet manager Tina was not so pleasant. After receiving a decent offer from her boss I then had to work with Tina. After letting her know what I wanted which was an MDX she tried to get me into an RDX. After I made my intentions clear she offered me the same vehicle that was originally offered to me but for 5k more. I was immediately baffled and insulted and let her know my feelings. She then stated in a text that I did not qualify for all the discounts including a military discount. She never did ask me if I was a veteran and made that assumption. I am a veteran. I texted back and said I’ll take my business elsewhere. Her responses were she thought her offer was good, I need a copy of your DD form 214 and it’s seems the price is too high so you might want to look at a pre owned car. Why the assumption about price? Because I did not like her offer? Please work on her communication skills.

Review №59

It was great. Robbie was polite and very professional

Review №60

First time at this dealership, I would like to recognize my serviceperson Michael for providing excellent customer service, and also Joe in sales for answering my questions on the new TLX... Would highly recommend Acura of Columbus

Review №61

Out of all the car purchasing experiences I have had, by far the best.

Review №62

Acura of Columbus always provides excellent service. Steve is always a pleasure to work with. Always prompt, courteous and overall great place to service my Acura.

Review №63

Prompt and great service. This is my 5th purchase from this dealership in the past 6 yrs. Robbie is a great and honest salesperson and I recommend him to anybody who is looking for a new car. Thank you!

Review №64

Well, its that time again. Time to buy another car. Normally a groan worthy event. I wouldnt say we are the auto companies demographic by a long shot. Heres a little bit of our purchase history.Our last brand new car was bought in 1996. We bounced back and forth between various minivans and SUVs to the current day. Our last two vehicles being a 1999 and 2005 Honda Odysseys.Now thats out of the way, we based our purchase with the success of the last two with over a half million miles combined. You cant argue that kind of success.The Acura MDX was a no brainer. All the stuff that is standard on Acuras is usually options on other brands. We opted for the Advance Package because I wanted my wife to be super safe on the road.Acura of Columbus, Georgia just happened to have a 2016 MDX with Advance Package and a white pearl exterior. My wife fell in love.Brittany was our salesperson and let me tell you, she was running through the dealership with a smile all the way to get everything in order for our deal. Then we met Shawn the sales manager and what a pleasure it was to see them work a wonderful deal for us. True professionals!Thank you Brittany and Shawn.Thank you again, Acura of Columbus.Sincerely,Scott and Tish Branham

Review №65

Steve my service advisor, was great!! He explained all that was to be done with my car service. Thank you for your help and keep up the great work

Review №66

The battery was found to be the issue: it came with the car in August 2016 (2016 TLX). The car wasn’t being driven for awhile (a couple of months), which may have accelerated the issue, although it started with a “key” issue. I left Acura very happy that that was the issue and nothing else.

Review №67

We were impressed with the friendly and helpful staff throughout the buying process. Robbie Dean,our sales consultant, was very professional, personable and knowledgeable. He went out of his way to make my wife and I feel relaxed and comfortable. It was a good car buying experience. I highly recommend Acura of Columbus.

Review №68

We always have a great service experience here -- top notch!

Review №69

Matt was very helpful and thorough with answering my questions and following through with what we agreed upon. I will continue to use Acura of Columbus for servicing my daughters car.

Review №70

Great place, was in and out and Brittney was awesome to work with

Review №71

It has only been since April 2020, but I will rank this service department as tops in GA! I cant think of everyones names right now, but the young man with he beard and glasses (lol), the tall man in the middle office, the nice guy in the garage, who welcomes, directs and stocks your car with water, the car detailer...theyre the best. Thanks.

Review №72

I have my car serviced and maintained here only because of Steve Britt. Amazing customer service - he’s very detailed and thorough.

Review №73

As always, Steve and team took great care of me and my car. Job well done.

Review №74

Buyer beware!!My wife and I recently bought a new car from Acura of Columbus. Although we didn’t plan on buying that day, because money for the deposit would need to be moved into our checking account, we moved forward on the suggestion by the salesman that they would hold a post dated check until a specific date while the money was transferred.Acura didn’t hold the check as promised. Fortunately, the bank covered the check. I find it very disappointing that a business with such a high rating would do this.

Review №75

Robbie is the best, He really helped me find the perfect NIFTY FIFTY Birthday Present! This was also our 4th purchase from Acura so theyre DOING IT RIGHT!

Review №76

This place is top notch. I couldnt have asked for a better experience!! Thanks again

Review №77

The service was exceptional as expected. I can always tell the difference between service here and anywhere else. From reception to completion the service was excellent, especially with Steve. I can always trust in his knowledge and professionalism!

Review №78

Steven was very welcoming & professional, great sense of humor!Service was prompt & provided a loaner car during service.Services were top-notch & delivered as described.Returned car cleaned & with complementary water.Highly recommend!!!!!

Review №79

Acura of Columbus has always been exceptional in providing service to me and servicing my car. I love that the Service Representative ask and explain any issues to me prior to doing the work, professional and courteous staff that provides outstanding service!!

Review №80

Wonderful car buying expierance and their facility is beautiful and inviting with their beautiful landscaping.

Review №81

Check engine light. I feared the worst. Turned out to be a loose gas cap. I felt so stupid, but Matt Miller and team were able to cut me some slack on the minimum service fee (normally $137.50) AND they still had my car washed and detailed and did the full inspection. I still feel stupid, but at least they once again made me feel I received great service.

Review №82

🙌🏿Brittany was the best!🚙Picked me up from Auburn.🍝Offered me Carrabba’s when we got to dealership.💸Paid my money and was On my way!🎯Best experience at a dealership in my opinion & Ask for Brittany when you get there!

Review №83

Steve always does an excellent job. Hes so pleasant and helpful. Really cares about the customer.

Review №84

Great, reliable service. Steve Britt and team are exceptional.

Review №85

Couldnt ask for a better car-buying experience. Shawn, Robbie and the team were more than fair and accommodating. Other Columbus dealerships could take a page from Acura of Columbus playbook.

Review №86

Ive spent two weeks trying to get service information for a TL that was serviced here and cannot even get an email or text in return. Ive chatted on their site with two representatives and sent in two contact forms and nothing.edit: Tiffany S really came through. She helped me out with exactly what I needed!

Review №87

Best experience i have ever had purchasing a vehicle. I was runnimg late from a 6 hour drive and they stayed late after hours for me. As i arrived they were replacing a headlight that had just went out driving to fill the tank with fuel. Extremely nice and honest. Vehicle was in perfect show room condition and it was a 9 year old vehicle. Detailed to the max. I could eat off the carpet it was so clean. Thank you so much Acura of Columbus. You exceeded my expectations. Well worth the drive

Review №88

My experience was great. Britanny and Blaine were great. Blaine helped me get the best deal on my purchase of a 2013 Chevrolet Equinox. Brittany did a great job in getting me through the final details with the paper work in Blaines absence. Both Sales people were fantastic. I recommend Acura of Columbus.

Review №89

Exceptional service! Steve Britt explained in detail what my service included. He is very pleasant and made the experience top notch!

Review №90

There was a recall for my MDX and I was able to schedule a same day appointment and they took care of it. I even got my vehicle washed!! Love my MDX and enjoyed my visit in the Service Department! Everyone was attentive and very nice.

Review №91

Friendly staff! Mr. Britt was very helpful through the whole experience!

Review №92

Huge thank you to Robbie and Harold! They were very helpful, got us exactly what we were looking for, and made the process incredibly easy. This is our second purchase from Acura of Columbus and we will be back in the future.

Review №93

Friendly and caring. And quick but thorough service at reasonable price.

Review №94

Worker was great an the service tech did a great job

Review №95

Great service. Scott was phenomenal!

Review №96

If I could give Lauren 5+ stars I would. She’s probably the nicest Service Rep that I’ve ever worked with. Thank you Lauren!

Review №97

Always a great experience at this location!!! I’m truly saddened my warranty is up but we can now get the car serviced in my hometown of Albany, Ga. thank you for the great service

Review №98

Steve was very friendly and professional. He made it so easy to do business

Review №99

I truly appreciated the work done at Acura of Columbus! Due to their diligence they informed me of a dying battery BEFORE I was 100 of miles away! Im very grateful to you & your team Mike Cruz!

Review №100

Great customer service. They will go the extra mile.

99 Photos
4.9 Rating
  • Address:6549 Whittlesey Blvd, Columbus, GA 31909, United States
  • Site:
  • Phone:+1 706-576-6700
  • Acura dealer
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
  • Car wash:Yes
  • Oil change:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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