Had a very good first time experience with Mike Maroone VW service. Service advisor Jessica was personable, professional, knowledgeable and attentive. My repairs were done on time and most of all correctly. I was advised upfront and shown pictures of my vehicles issues along with their itemized repair costs as well as some suggested maintenance. The showroom and customer waiting area was also clean and comfortable. Again an overall pleasant experience.

We worked with Tyler and had a fantastic sales experience. There was no high pressure. They were super friendly, zero pressure and very good about recognizing what we needed vs what we came in for. They worked to get the payment where we needed to be regardless of if it was new or used. Misty in finance was wonderful! She was able to get us the extended coverage to help us out and still keep the payment in our needed range. She even came after hours on her way home to drop off our garage door openers we left in the trades! They didn’t add any covid fees like other dealers around town and beyond which made us feel comfortable and like we were doing honest business. The sales manager was also very helpful in looking at options that were able to be ordered vs in transit to the dealer already to help us decide which was the right option for us. Top notch service!!!!!!!!

Had a wonderful experience buying a new car here. Wayne and Mindy were incredibly helpful and everyone we interacted with were very friendly. They explained everything very well and made it a quick and easy process. Would definitely work with them again.

The service is as good as the vehicle I purchased. Both have been top notch.

Location, location, location! I really do like this car dealership due to its Top Location, it’s fantastic Customer Service ( Specifically to mention is glorious Ashley. I am always so happy when She is taking care of all my services needed with her artistic style, calm voice and pleasantly talkative and knowledgeable business manners. ) It is chill to sit in their colorful waiting room, enjoying some sweets from their Vending Machine, refilling your water, using the bathroom or/and talking to the tech support, staff and other customers in their waiting area. Everyone is very nice and accommodating out there. Your car is in good hands with them and for emergency (replacement) vehicle-transport is also provided. I am a happy client of theirs. :0)

I took my car in to get an oil change as it was due for one and although I have the equipment to change the oil myself, I was not able to due to being busy as we just moved to the area. The service department changed my oil and the process took 6 hours-price was absurd for multiple reasons. A few days go by and I started noticing oil drops underneath my car. Despite busy schedule I jack the car up at home late after work. The oil plug was hanging by one thread-not even remotely tightened. The VW computer still says my level is OK. I drain it completely-only 2 Liters came out-The Touareg is supposed to hold 8+ Liters. Not only did I pay a huge price for an oil change but at that low of oil level they probably did some serious damage to my car. Lesson learned-Dont buy a car that doesnt have a dipstick.

Tyler has helped me lease now two vehicles, just as the first time he was able to answer my questions and get me into the vehicle I wanted. I was so happy to walk back into Mike Maroone Volkswagen and see that he was there and able to help me once again.

My wife and I were coming out to CS from the Midwest for a week of work. We have been in the market for a newer GTI for the last year, and were planning on waiting for the 2022 Mk8 to come out and test drive. During the trip we happened to pull up (online) that Maroone had a 2021 in the correct setup we were looking for... so we reached out and talked with Jordan, who prepped it for us and sent us updated info via texts while we were still out of town.After test driving, we needed to run through our budget and confirm what we could afford. Jordan, was patient and flexible with our extra questions... which made our process much easier. Once we had decided to purchase the GTI, he broke down the process of warranty and payment options for us. He then introduced us to Jem in financial, who took the time to detail other warranty options. After the purchase we decided on an extension option for our warranty, and Jem was able to process this without us having to come back into the office.This was the first newer car I had ever purchased from a dealership, and both Jordan and Jem made the experience straight forward and fun. The extra steps they took made our decision that much easier, and I would highly recommend that if you are in the market for a new VW, please put them high on your list to visit.Thank you both again for your help.

A fantastic, all-around experience! Our sales person, Tyler Lane, made the entire process simple and fun. Working with him was more like talking with a family friend than a salesman. He was instantly trustworthy and we really felt like he was working with us & for us. Mindy in finance was amazing. (And a great sense of humor!) We could not ask for better service!

Ask for Jordan, he is the best! He and the rest of the team makes the process very smooth. He goes above and beyond for his customers and tries to help as much as possible. I highly recommend anyone go see Jordan and the Mike Maroone VW dealership.

We had a pleasant experience with Mike Maroone North in buying my new Tiguan last week! Cody Rainwater was so patient and responses to all my questions and schedule changes. He truly wanted me to get the vehicle I wanted and not try to pressure me into something. We got a fair price for the new car, for my trade, and a military discount for our service! He and Alex continue to take care of us even after signing the papers! Thank you!

Tyler was great at helping find the right car to lease. I told him what we were looking for payment wise and year and he made it stress free and super easy. I’ll be back to get another car from tyler and the squad at V Dub!

Had another great experience working with Don & Josh at Mike Maroone. This is our 3rd car purchased from them and they have not disappointed. 100% recommended!!!

Decent folk that run the place. But like any dealership they are out for money, first and foremost. They backed my brand new Jetta into a truck on their lot, prior to me even getting my hands on it. They offered a loaner car free of charge while they fix mine on site. They have given me periodical updates, but unfortunately, refused to take any money off of the loan.

We have bought two atlases here and both experiences were great. The price on the window is fair when compared to other VW dealerships in town and the salesman were both easy to work with, and not pushy. Great culture for a car dealership to have. Our most recent salesman, Kyle, was the most informative auto salesman I have ever worked with.

By far the best buying experience we’ve had yet. Wayne Moore was our salesperson; he was incredibly professional, helpful, and kind. Mindy handled our financing and was equally helpful and attentive. We are very glad we choose VW and even more glad we choose Mike Maroone VW! Highly recommend!

I recently purchased a 2022 Tiguan R Line Black. My sales man was Jordan. My husband and I have purchased over 25 vehicles in the last 16 years. WE LOVE CARS! Our experience with Jordan was by far the best of all our purchases from anywhere. He was/is so knowledgeable. Not just VW. He knows so much about the insides, outsides, engines, comparisons, ratings, recalls of all kinds of vehicles, etc., etc., etc…. If/When I purchase another vehicle, I will be checking with him 1st. I would highly recommend anyone to look for him when you go to Mike Maroone VW. He is a kind spirited, genuine human being. I loved the whole process and look forward to my next purchase with him.

Car stopped working less than a month in despite them taking an extra week to service it. They gave me the wrong towing company, and my appointment got missed because they LOST MY KEYS and had the nerve to blame the towing company. Nobody bothered to call me about this. Ill update on how fixing my car and pricing goes.Update:I have heavily edited my review specifically due to great customer service as well as a speedy repair that I was not charged for. Jason handled everything very promptly and dealt with my frustrations and I am very grateful to him. I still think the communication between workers isnt ideal, and I was given a few wrong answers, but overall Im pleased with how well this was handled.

From the phone call to pulling up and leaving with my car better then I left it. I had amazing customer service. I was called in a timely manner and received updates on what was going on with my car when I could hopefully pick it up by. I prefer to go to them instead of where I bought my car where I didn’t get this kind of service

I told them what I needed as a monthly payment , they did their best to work with me on that and gave me a fair price for my vehicle. Thanks!

This is our second Atlas purchase from Mike Maroone with the help of Wayne and we couldnt be happier. First of all, when you work with Wayne you dont feel pressured or like youre getting the company line. Working with Wayne is like working with a family member. He has no agenda other than finding the right fit for what we needed and ensuring that all points in the process were understood, comfortable, and seamless. We feel like our needs were heard and understood which is so important. My husband and I have never had a more pleasant experience buying vehicles individually or as a family. I mean you actually thuroughly enjoy the process and it feels like youre just talking with a dear friend. We want to come back just to visit Wayne, that is how much we enjoyed our time with him! Not only is Wayne a phenomenal representative of Mike Maroone dealerships, the whole staff is very friendly and warm. We will be back in the future when we are ready for a change.

After ordered our car and put deposit on it, two weeks before delivery, someone magically appear and is getting that car…WOW. Kind of unbelievable. Anything is possible those days. Dirty though. Disrespectful. Will spend money somewhere else.

Outstanding experience. Wayne was honest, up front, listened, and a personable sales person. He had the vehicles we were interested in ready when we made a decision and the process was smooth and comfortable. Thanks to the sales team!

What a difference great service makes! I go to both Mike Maroone Honda and VW with my Pilot and Touareg.The experience, from scheduling the appointment, talking the the service rep, waiting at the dealership and getting my car back is light years better than other dealers I’ve gone to. I can’t say enough about the whole customer experience. Thanks!

Wayne was absolutely amazing at helping us find our brand new Volkswagen Tiguan! He answered all the questions he had about the car and how it compared to other vehicles! This is the second car we’ve bought from Mike Maroone Volkswagen and most likely won’t be our last! Thank you so much Wayne for helping this process be as painless as possible!!

At Mike Maroone Volkswagen, you can always expect great customer service. Ive been going to them for my vehicle services over 4 years without any disappointments. My current visit was for and oil change and full vehicle inspection, not only was I offered a reasonable price but I also given a 15% discount by my service advisor when I mentioned forgetting mine at home. I trust Mike Maroone Volkswagen at Automall Loop with my vehicle.

I went here the other day to get my serpentine belt changed and they gave me a $6,000 list of recommendations. They told me I needed a coolant flush. There isnt recommended flushing Intervals on a 2012 TDI passat. VWs own literature says just check and fill every 40k. I then asked them to test it to see if it was bad and it came back fine. I know it would because I got it changed 20k miles ago when I had the water pump and timing belt changed. They said I needed to change my fuel filter, I literally just had it changed. They said my control arms where completely detached. Yeah...no there not. Haha. They said I needed a new timing belt, I had it changed 20k miles ago. These are only some of the items on their list. What a joke. If you dont know if a filter, fluid belt, etc has been changed dont lie and say they need it. Just put unknown age, etc. Dont put it in red on your service report and say immediate attention. This is scare tactics. This is wrong.

Absolutely a great buying experience. Wayne Moore is a great salesman as well as all their staff and Mike Maroone Chevrolet VW is a great place to buy. I Will be buying more vehicles there when the time comes. I Would 100% recommend them is your in the market for a new or used vehicle.

Very happy with service. Went in for an oil change- it was fast and reasonably priced.

Ive purchased a couple vehicles from different Mike Maroone locations. I was looking for an additional small SUV this time. James was easy to work with, & I was at the dealership for only two hours or so. Great experience, although the finance manager was rather pushy about adding things on.

We’ve purchased 3 cars now from VW all with Jordan Butterfield and he’s been amazing! He has gone above and beyond every time for us and made sure we were always satisfied. He’s very kind, patient, knowledgeable and never made us feel like we were dealing with a pushy salesman. I would recommend purchasing a car from Jordan 😎

The buying experience at Maroone Volkswagon, was top notch. The sales team was actually more than helpful. No pressure, answered any/every question and made you realize you were getting a pretty good deal. That goes for the Sales Manager and finance director, also. Definitely, 5 STAR from top to bottom.

I recently bought a new Atlas. Jordan was very helpful and kind. He helped me pick out the perfect vehicle and the entire experience was excellent!

Recently purchased a 2020 Volkswagen Arteon and everything went so smoothly, everyone at that store is extremely friendly and are dedicated to helping you find the vehicle that fits your lifestyle, budget and needs I would definitely buy from them again. I would like to send a special thanks out to Kyle he went above and beyond to help me thanks.

I purchased a super cute VW Jetta yesterday and I truly am thankful for Jordan’s help. He truly had the patience and kindness of an authentic car salesman. It truly was a pleasure doing business with you! A special thanks to Darwin and Mindy for all of their help!Cheers

The sales team refused to accept the lein release I brought in along with the title when trading in a vehicle, so I had to make another trip. And when they contacted me to tell me they actually did need the lein release, they acted like I didnt know what it was. I explained that I tried to give them the lein release and they said no you brought us the title, we need the lein release. Im like, yeah...thats why I tried to give it to you in the first place...because apparently Im more familiar with these documents than the sales associates are

ZERO STARSTook 2011 Tiquan (78,000 miles) in for oil change, tire rotation, and check windshield wipers rubbing wrong (to much play in arm).Wife calls me at work and sent me the notice she received for $8700 in emergency NEEDed repairs from their courtesy inspection. Apparently car has 4 oil leaks in different spots, coolant leak and needs all new linkage for windshield wipers.We have not noticed any oil or coolant leaks in driveway and have never needed to add coolant. the oil was low (thus taking it in).if a VW has that many leaks at 78K miles then never buy that car again.Today i fixed the windshield wipers linkage and it cost me about an hour of my time and $0. A real mechanic should have seen issue in under 5 minutes. a slip ring had slid out of the groove holding the wiper arm in place. It snapped right back in, no parts and no major labor. Just took me that long to figure it out because i am not trained. They wanted $1100 for that repair.I truly believe there service department is being told to come up with these type of repair quotes to generate customers for the sales department ; why spend 8700 when you can get a brand new one . Then they can give you terrible trade in offer well you trade isnt worth much since it needs 8700 in repairs).UGH. NOT an honest place to do business. will never set foot in there again. SERVICE or SALES . and probably will never buy a VW product again.

I have been leasing a vehicle with this company for a few yrs now and am now in the process of buying. Cody at Mike Maroone VW in North Colorado Springs has been extremely helpful breaking down the process for me. He’s been so patient and has helped walk me through all the terms and what I’m signing which is such a relief.Highly recommend!

Great people and dealership to work with. They worked hard to find me exactly what I wanted after an accident, and got it quickly.

Tyler was super helpful and got me a great deal and made the entire process very easy.

Worked with Tyler Lane at Mike Maroone VW and traded in my old vehicle for a newer certified used SUV. What a smooth transaction and a pleasant experience. Everyone was pleasant and helpful. And Tyler is honest, knowledgeable and so kind. Will return for sure!

Always have a great experience here! Jessica in service helped get me in on short notice and my car was done super quick! Plus, they’re great about updating you and getting things done right. Will definitely be back to service my cars! Also, the ID-4 is a gorgeous car— might have to look into getting one! 🤩

Wayne and Tyler were very thorough, helpful, and informative.

I worked with Jordan on the purchase of my new vehicle.Jordan is a joy to work with. He is kind, patient, knowledgeable and definitely helped me get in the model I really wanted. Jordan took the time to show me all the features of the vehicle before letting me leave the lot.I will always return to Mike Maroone and will refer everyone I know looking for a vehicle. Fantastic experience!

Service was good but took nearly two hours for oil change and tire rotation with an appointment.

My service appointment was a pleasant one. The service rep Jessica was very informative and friendly. She was the bright spot. The customer waiting area was quite dirty however, which wouldnt normally bother me, but nowadays cleanliness is imperative.

Kinda speechless on the great service here. I pulled in with no appointment and they still did everything they could to take care of my daughters car. Ended up not needing service, but none of that mattered to their attention to detail. Jessica went above and beyond - like way beyond. Cant say enough about the service department and parts department (Josh was great too!) Thanks!

Super helpful. I had just had my car serviced at another location ... but after a week I still had the problem! Mike marrone Volkswagen found and fixed the problem for real! Thank you all for your kindness and hard work

Every time I bring my car in for service Jessica is so AMAZING! She’s so kind and I appreciate great customer service.

This dealership doesnt mess around, the price they list is the price you get and sometimes even less. The staff there is super friendly and have helped me purchase a car twice. My previous car broke down and I was in a huge bind. Pat Bains took the information I gave him and immediately came back with the exact deal I asked for. The smoothest car buying ever. I was in and out within a few hours. 10/10 Ill be back for my next car for sure

Very helpful, got my VIN verification quickly, and it is a free service. Thank you!

Always a great experience getting vehicles Serviced here! Jessica Gifford has been so helpful and knowledgeable, she truly offers great Customer Service !

My car was stolen and driven to empty, when recovered it took Mike Maroone 5 weeks just to get and change the key and lock cylinders. Fist they ordered the wrong part and the wait time from Germany, I understand the wait but 3weeks is a bit much. I asked if they could put just a little gas in it so I wound not run out on the way the get more. Was finally called that it was ready, drove from were we live now which is out of state 6 hours away, no gas I guess they forgot was told they didn’t have keys to the pump. Drove to get gas and return the rental and found the car play would not connect went back took them a good three hours the figure out how to rest it. They had to call tech support in Germany again. And now 1 year old car smells like they left the windows open in the rain. Nice service people though.

Tyler was amazing to work with. His communication and honesty throughout the car buying process was why we decided to purchase from Mike Maroone. He was able to quickly put us in the correct vehicle on the first try by only answering a few questions. The whole staff made the visit very pleasant and got us back on the road very quickly.

They have a diagnostic fee of $150 even though I told them what was wrong. One of my A/C vents wouldnt open. I went to YouTube and it showed me how to pop out the vent. New part $50, wbich I irdered online, which iI popped back in myself!

Very helpful and Friendly staff. Was updated frequently while my car was in the shop.

Great Place to get a car. No funny business, no pressure, excellent service. Wayne was very helpful and got the job done. Would buy here again!

Where to start! Jessica and the technicians at did such a good job. They really stuck it to the extended Warranty people when it came to getting my Rabbit back up and running! Even though it took a while for parts to come in, Jessica was great and keeping me in the loop, and there hasnt been a problem since. Theyre pricey but the work will be done right, which is so important with these cars.

Great service, sales, and parts department! Wonderful place to visit for all your car needs! Always a great place!

Shameless rip-off of a stealership. Their service department seriously overbills. They quoted me 5.5 hours of labor for a job that the book lists at 1.5 hours. On top of this, they wanted 4 times the list price of the parts. Don’t fall for this rip-off. You can use digital resources to look up how many hours should be billed for specific repair procedures. Go somewhere else if it is unreasonable. Have been dealt with fairly in the past for parts, did management change???

I have a golf GTI that had a sunroof leak, that was part of a recall. There is a class action lawsuit against Volkswagen for 2015-2017 for this issue. I took the car to Mike Maroone when it was under warranty and they couldnt find the leak, even though I showed them picture of it leaking. So I went back later again to show them it was leaking, they said it was no longer under warranty. They would not take responsibility for the last time I took it in. So they want to charge me $3,000 to $4,000. I looked up the problem in google and there was a Volkswagen Technical Bulletin which described the problem and how to fix it for under $600. Incompetent!!!!!!!!

Jessica was very helpful and the scheduled service on my car was prompt and complete. I appreciate that they applied the on line coupon to my invoice! If I lived in this area I would gladly bring my VW back to this dealer for all maintenance.

Ashley was the best service advisor I have ever had! She took the time to explain things and answer all my questions. She worked hard to make sure I was given the best price for the Erik that needed to be done on my vehicle. I didn’t feel rushed at all. Very pleasant disposition.

Mike Maroone is where I will buy my cars from now on. The process was so incredibly fast, organized & pain free! Even getting our oil changed was great. If youre on the fence about where to buy your next car, go to Mike Maroone, you will not be disappointed!

Mike Maroone’s is great but the staff is amazing! Ashley has taken care of me several times and I now go there just for her. Her smile greets me and makes my day. She’s so knowledgeable and always try’s to help me understand what my service entails so I’m aware of the costs that are in front of me. She gives tips on how to maintain my VW and reminds me when it’s time to come back. Thank you Mike Maroone for hiring such great staff!

Lawrence, the sales person who helped us in the buying process was great

Tyler and Mindy were great! No pressure sales and relaxed atmosphere.

Cheryl Arcand was an amazing salesperson! She made sure we had an awesome buying experience! Mindy Aumiller with finance was extremely thorough! Will definetly continue to do business with Mike Maroone Chevrolet North and Volkswagen!!! Thank you Cheryl and Mindy!!

Very quick and easy process. This is the second time that I purchased from them and will likely do so in the future. Great experience!

Love my 2015 Golf Sportwagen! The whole team at Mike Maroone made my upside down trade in process easy and fair. I came out a winner and Ill definitely be back for my next vehicle purchase!

I worked with Tyler, who was a VW rep, helped me get into my new Chevy, though theyre technically different dealerships. Tyler was super kind and worked with me in the days leading up to me getting the car. Definitely recommend working with him. For the Chevy dealership, I spent a lot of time with Kyle, who knows like everything about the cars and he is very knowledgeable and kind as well.Also, the finance department, worked with Jem, and she blew me away with how smooth everything went and how knowledgeable she is.

I had an amazing experience with Jordan Butterfield. I can’t even describe how happy I am. My first brand new car ever and Jordan made the experience with my trade in easier than I anticipated. He really worked hard to get me what I was looking for and also what was within my budget which was not an easy task at all! I am so grateful! He even explained all of the technology in the vehicle to me and was very attentive! I will always recommend this dealership and especially Jordan to anyone looking to purchase a new vehicle!

We ended up working with Cody Rainwater on a fluke, but it was totally meant to be. Cody is very honest and straight forward. He made the car buying process simple for us. We didn’t even have to haggle. He got us close to the invoice price and took care of us with the finance department. They also grounded my Lexus lease with 5 months left and gave me a wash so that I didn’t lose money. Cody is not pushy... I would happily work with Cody a million times over again. Please request Cody when you go in to look at a car!!! Turns out he’s friends with a friend of mine, and she’s also a wonderful person. This is a prime example of the company you keep is a reflection of who you are. You can’t go wrong with Cody!

We bought our first ever VW and the experience was excellent! Typically buying a car is dreadful and challenging but working with Jorden was a great experience. He communicated effectively. Worked efficiently. Up front. Personable. Kind. Genuine. Thanks for a stress free experience and working with us as we went back and forth on several different vehicles and options and helping us decipher what would be best for us. Thank you!

Jessica was great, and very knowledgeable with questions I had about my vehicle.

Always get GREAT service at Mike Maroone .Jessica in the service dept did an excellant job taking care of my service needs.THANK YOU

Ashley was simply the best! We took our 2020 Tiguan in for service and she helped get a warranty part replacement started for us.

Ashley was amazing! so nice and friendly and Super informative on what I needed!!

Tyler was very easy to work with and knew the answers to all of my questions. He was able to show me a side by side comparison to similar vehicles and knew about other brands to help guide me. Thank you again!

Jessica was great, prompt friendly and helpful. Service was completed on time.

We worked with Wayne. Wayne was very friendly and helpful, not pushy at all. He worked to get us a really great deal on our brand new very pretty, awesome car😍

Once again Mike Maroone comes through. The advisor listen and care. The techs are professional and proficient.

They took great care of me! Very polite!

My purchasing process was very low pressure. This is was the first new vehicle I had every purchased. Tyler did a wonderful job showing me the vehicle and making it worth the drive from Denver down to Colorado Springs. Thank you so much!

TLDR: Tyler provided an exceptional sales experience, the best that Ive ever had (10 cumulative between my wife and I) , and continued to provide excellent support after the sale.My wife and I recently moved to Colorado, and with a baby on the way decided that it was in out best interest to trade in her Porsche Cayenne for something a little more practical. After months of research of what would make the most sense for us, we landed on a 2021 VW Atlas SEL Premium. It checked all of the boxes aside from the fact that it wasnt a Porsche. There was some hesitation on my wifes part - she loved that car... but I talked her into going to VW to look at one, and thats where Tyler came in. We met with him on January 15, told him that we were just looking, but she was very particular on what she wanted: colors, interiors, etc. Fast forward over two months of correspondence with Tyler, seeing what they had in stock and what was available for dealer trade, my wife getting a bit more lenient in her interior and exterior color options, we finally found one in stock that was satisfactory to her. We went in to the showroom on March 6 to crunch a few numbers with absolutely no intention of buying. I was very open with Tyler on how my wife had been bait-and-switched in her last couple of car buying experiences, and this time I was along with her to make sure that didnt happen. Any signs of trickery and we were gone. He was very understanding - and took this information in stride. While numbers were crunching in the background, he was out on the lot with us, patiently explaining every feature as we listed them off of the window sticker, making sure that we knew what we were getting and that there were no surprises to be had. Im not sure if he spends his lunch break in these cars running through features - but he might... When we came back in, we were approved for incredibly low financing, our trade-in was valued at a number satisfactory to us, and before we knew it, we were signing paperwork. What was a two-month process of uncertainty and looking for what was just right, on a day that we had no intention of pulling the trigger, turned into an easy and effortless transaction. I cannot commend Tyler enough for his diligence throughout the process. We were happy and we were confident in our purchase. The only hiccup (if you can call it that, the issue was resolved by the Mike Maroone team without even a blink) - we had to wait a couple of days to pick up the vehicle as it was transferred to the facility, we were provided a brand new loaner of the same trim package so that we could familiarize ourselves with the vehicle while we wait on ours. When we wanted to get some aftermarket tint installed prior to picking up our purchased vehicle, Tyler coordinated everything so that it was ready to go when we arrived. Major kudos to Tyler, everyone go buy a car from him.

Buying my new VW was great and easy experience.

Ashely in the service department was great. I had major issues with my Touareg days before a long road trip and she made sure my vehicle was completed before that trip and its been running great since. Great people and great service.

Had a great experience working with Wayne Moore. He guided us through everything and gave us tips for our new car. Was very patient with us and super friendly! If you’re thinking of buying get in contact with Wayne!

I have purchased vehicles at 5 different dealerships in the Colorado Springs area over the past few years, and recently (the end of october) the 5th purchase was a used VW beetle from Mike Maroone VW.The purchase itself was a 4 out of 5. The reason for a 4 was due to the fact that they had lost the 2nd fob for the vehicle, and after waiting around for about an hour for them to locate it, they told us theyll call when it was located and we could drive the 45 minutes back to pick it up. Well.... no call was ever received. The GPS wasnt working either, and they couldnt get it up and running with 2 different memory cards..... again we would have to bring it back...After a few days, the vehicle was eventually driven after dark, and we noticed the headlights were a little out of aim. I didnt call on this issue since it is an extremely minor issue and i can handle it myself with a screwdriver after dark. This being my daughters car, and me being in and out of surgery appointments with the VA I havent aimed the lights. Bad Dad ... I Know!Well here we are 2 1/2 months later and the EPC light on the dash comes on, so I call the service department to schedule an appointment. They got the vehicle in within 2 days which is average, and we let them know about All the issues, The EPC light, GPS, headlights out of whack, and the drivers window sounds like a injured cat in cold weather while rolling it down. All these were covered under warranty due to the vehicle having only 9k miles and just over a year old... at least that is what I was told at the time I made the appointment.My Daughter brought the Beetle to the service department this morning at 9:30 am and they said it would take several hours, so she got a ride from her boyfriend back to the house and waited. At 3:18 pm I recieved the following standard (I assume) text;After inspecting your vehicle, Mike Maroone Volkswagen North Colorado Springs recommends additional services be completed.To review the inspection and approve the recommendations, click: .......Reply STOP to unsubscribeJan 17, 2019 2:17:28 PM PSTThe click:.... had an address, which I clicked and found a summary of the requested service.(Pic #1) all adding up to 0.00.... except at the bottom.... $130.00 to adjust the headlights.WHAT? ..... well I called the service department and inquired. Apparently the aiming of the headlights isnt under warranty after 12 months.Even though we purchased an extended warranty .... so I told them i will aim the headlights, and this was Completely Unacceptable, and not good customer care. Yes i was aggravated, and let them know I was disappointed..... but Ill get over it.Then I found the digital receipt.(Pic #2)Not only did they want to charge $130.00 to aim a headlight.... they charged me $19.95 for a COURTESY WASH.... something I didnt ask for... that is labeled a COURTESY .... In pic #1 it was $0.00.... in pic #2 it grew to a courteous $19.95.My daughter just got home from picking up the Beetle.1. The window still screams....2. They said the EPC Light wasnt on when checked.... so they did nothing about that...3. The service tech said the lights looked like they were aligned when checked... But they wanted to charge me $130.00 to fix them.4. Still no 2nd FOB.This took them just under 6 Hours. To put the right SD card in the GPS... and look at the headlights.I am 50 years young.... and have experienced a LOT of service departments over the years, literally from coast to coast, and I can say this one has left a stain....

Jessica was a pleasure to work with. Mike Maroone Volkswagen has my business for all my car needs

We visited in February and spent an hour waiting to look at an Atlas and didnt even get to touch it much less test drive it. Cody was very dismissive of our needs and made us feel like we were prejudged upon walking in. He even spent 20 minutes talking to another sales rep in the foyer instead of getting the keys for the Atlas like he said he would. And when we were getting back in our car after he finally went outside, he asked if we were leaving and when we said we were, he just said a curt goodbye and didnt offer to stay in touch. We had a much better experience at Bob Penkus VW and I would recommend you go there instead of Mike Maroone if you want a VW.

I didnt feel like the service personnel knew my VW Passat. It was difficult to determine which maintenance were manufacturer recommended service interval items and which ones were optional. The service rep wasnt able to provide info in this regard in order for me to make an informed decision. After getting the service done, I noticed that the DEF fluid had been spilled in my trunk and residue was on the side of the trunk and on the mat. I would have expected that this was cleaned up. I didnt feel like the service reps valued the VW brand or the dealership. I didnt feel like a valued customer.

I had an amazing experience, I returned to Mike Maroone Volkswagen to purchase another vehicle. Tyler and Darwin were amazing to get me into the SUV I’ve always wanted. They made the process quick, easy and painless.

Tyler was awesome, I came in on a vehicle that didn’t really fit my needs. He showed me a few vehicles that fit my needs and also gave me the look that I wanted. Love the Tiguan!

Didn’t feel pressured at all. Wayne was very patient with me and explained everything thoroughly. I feel like a got a fair deal without ever haggling.

Jordan Butterfield was great! I typically hate buying cars but my experience with Jordan was smooth, easy, and hassle free. He and his General Manager were reasonable and didnt employ and obnoxious sales methods. We just worked towards a mutually beneficial deal. Please ask for Jordan by name if you are in the market for a car.

The worst VW service center in the state. Rude unknowledgable technicians! Iam stuck going to this dealership when iam in the springs & cannot make it to Denver. Everytime I go appt. or not it always takes about 6 hours. Tire change, oil change ..engine overhaul 6 hours. Everytime I leave my EPC light comes on resulting in some over priced sensor replacement. Pure shadiness!

(Former master mechanic) I took my 2015 TDI passat in for a scheduled oil change and DEF top off Feb of 2021. Apparently 2 hours is normal to remove a drain plug and change a filter. The tech spilled exhaust fluid all over my trunk and did a very poor job of cleaning it up if he even tried (stuff is nasty and horrible design on VWs part for the location.) And lastly did not reset my oil light. (All things I can do myself but paid extra for the service to be done)Last time I pay for an oil change and exhaust fluid at dealer cost. Ill be saving tons of time and money doing it in my garage. As a former tech I would have been fired if a scheduled oil change took that long. Ill give 2 stars for respectfull and friendly staff and clean facilities.

AWESOME experience! Simply fantastic! Darwin and Cody were very knowledgeable and experienced and most of all patient and understanding of our needs. This was the second car we have purchased from Mike Maroone because of the fantastic previous experience. If I had to by a third...I’d be going back!

Best dealership experience I’ve ever had. Tyler and Darwin did a wonderful job and got us where we were comfortable. The vehicle was perfect and everything was explained to me, Tyler even helped when I came back with more questions days later.