Called Harris Used Truck Parts to see if they had a part I was looking for and the man who answered the phone was rude, and incredibly condescending. Bad customer service.

We found a fender on Car-part.com that was listed as black, grade A. I called Harris to confirm and purchase. We had a customer pick it up for us and then we drove 4 hours round trip on a weekend it pick it up from the customer. The fender was very clearly gray, had a rolled edge and scratches down to the metal. When we called to ask about returning the following Monday, they said not a problem. When the customer brought the fender back for us, they then told him it would be a 20% restocking fee. I challenged it stating that the fender was not grade A or black and they said, We dont color match or guarantee quality. We just sell fenders. What!!! They charged us the 20% restocking fee and then walked into the other room and chucked it on a shelf. They put it right back on Car-parts as Black but now it is listed as Ungraded. Unbelievable. I should have looked at the pictures more carefully and told the customer what he needed to look for during pickup. I just didnt think I had to for a company that only sells used parts. No color lookup from the vin? Didnt even clean it off to check quality? Seriously. At least I didnt pay the $165 they were trying to charge me to ship it 2 hours north. Lesson learned. Dont buy anything from them unless you can physically go in and verify the quality and color first.

These guys are awesome!! very Knowledgeable and made my repair cheap and friendly. Made a trans swap in less then 24hrs which i was thrilled about i will definitely use them again in the future forsure. I highly recommend these guys top notch service forsure.

The locations are far from me but worth it. Friendly staff, very helpful. They take the time to give you alternatives if they dont have what you need. Prices are pretty good. Low to average for most parts. A little high on a few. But they make the whole experience a littel less painfull.

Ordered a part salesman had only ordered 1 of 2 pieces, had to wait a few hours for the other part

Friendly. Knowledgeable. Really appreciate the fact that you can find almost anything you need for your truck.

My goodness was this the right place to come!!Steered us clear from working with a jerk nearby. Great prices, FANTASTIC customer service. Nicest guys in Colorado Springs!We will definitely be recommending these guys!

After calling and being assured several times, this is the right part, its complete, of course itll fit your truck. I drive the 75 miles to look at half the part and get told oh we can get it tomorrow same price I could have MADE that part had I not wasted time and diesel on this place.

They know their stuff. If they dont have it they know who does and can get it for you. Hour and half drive but worth it.

Ive been buying parts here for years and Jeff the owner, and Sean on the counter, have been so helpful to me. Friendly, efficient service and very fair prices. I own an auto repair shop and spend more time in salvage yards than most, and I can tell you these guys are a cut above. They are always my first call when I need used truck parts. Very pleased.

I highly recommend Harris Used Parts. I dealt with Jeff, he was super helpful and found exactly what I needed (for an odd application!) at an excellent price. Ill definitely be going back for both car and truck parts.

Unfortunate ignorance and inexperience in industry and phone support.

Showed me a bunch of doors that would fit my Silverado and they are in very good shape, if I have problems with them they will switch out the door for different ones or money back, cant beat that

Good and bad. I went to about 15 places to find a used part no one could find and some claimed they could fond a cheaper version. (Or in two cases wanted to charge more than the dealership for new). These guys found it in less than 5 minutes for me and quoted me for literally half the price of new, to the dollar, but said theyd have to grab it from a Denver guy later this week.So I called the Denver guy and he gave me a price at cheaper than Harris. So while that is upsetting to done, the sheer factor he could find that specific part so fast and reliable is what made me a Harris customer. They price a few dollars more on things but the reality is what you pay for at Harris is moot only the convenience but anybody you can rely on to help you when you need it.

Went to two different used parts places then called Harris Used truck. I said I doubt you have the part I need. He said I bet we have it. Brought him the bad part, he matched it up and got me going again. Harris saved Holloween for my four girls! Thank you Harris Used Parts!

The staff is rude. Interjects themselves into conversations. Bought a turbo they said was guaranteed to fit and work on my truck. It did not work and I was told by both Ford and Garrett that it was the wrong turbo for my truck. Harris staff continued saying it was the correct one and charged me a restocking fee for taking back the wrong part in the first place. Would not recommend getting mechanical parts from them. Maybe a piece of glass or a hubcap, those are kinda hard to mess up. Plus the sales tax was not refunded on the return and the restock fee was taxed.

Went 2 different times one for a rotor and they said come on down so drove 40 miles one way to be told we dont have it after confirming they had it just left there for a wheel hub assembly called this morning said they had it called just before we left home cause didnt want the same problem told them everything about the truck got pulled it and it was a three bolt instead of a four bolt these guys dont know what there doing wouldnt recommend them I talked to Oddie and he is the guy I talked to this morning

I have bought 20 thousand from these guys never had an issues. Now they sell me some new jeep axles for a Wrangler. aftermarket.. chinese parts. they fail in a week.. been three weeks fighting for my money back. Never use these guys. They dont abide by their warranty.Shawn is rude and will not return calls credit card fraud!!!

Jeff and his crew are friendly, helpful, and have excellent customer service skills. Thank you!

Price wad a little high but had the right part in excellent condition.

Jeff has always treated me great and gotten me everything I have ever needed for years now!

I called and was told that they had a master cylinder for my vehicle. I took off 3 hours early from work ($90 in overtime) and drove down from Denver to find out that its not on location not even an apology

Nice and helpful people.

Went there to get a part for my truck. Customer service was horrible. One guy was just flirting with a lady . The lady seem like she didnt know anything. She was very rude and unprofessional. Ive been a customer for years usually I go in there and everything is done right. After I had to deal with the lady messing up my order and being rude finally a nice young gentlemen helped me. Will continue to go back just hope that lady gets in a better working mentality.

Good place to go for parts. I’ve dealt with Leo for many years and Shaun several times now and have yet to have a bad experience. Definitely recommend for used parts

Great guys. They went out of their way to help me.

Dude on the phone is rude went inside and Im pretty sure it was the same guy who answer the phone before and he was still giving altitude like if you dont like your job look for a better one and stop giving this company a bad reputation

Good junk yard, so long as you dont deal with Shawn - very unprofessional. Jeff (the owner) is the man to talk to!

Terrible customer service. I called for prices and was supprised to see how they answered the phone. Gave me attitude before i even said hello. Parts are way over priced.

Didnt have what I needed in stock, so they ordered it. Said it would be there the next day. Wrong part showed up. Re-ordered, and part still wasnt there a week later. Felt like I was getting the runaround on something I had already paid for and didnt receive.Customer service lacks professionalism, and customer care.

Showed me the exact location I needed to be in complete detale.

Fantastic service. Great price!!

Called for a coolant tank they quoted me 65 bucks. Autozone was 39.95 brand new. I told the guy that and he said 65 bucks.. dont go here unless you want to pay more then new......... con artist is what these guys are.

The worst junk yard i have ever been too. They are way over priced. There rude and un helpful. Dont waste your time!!!

If Shaun picks up the phone ask for Leo or Jeff. Your experience with this place can be very different depending on who you talk to: Jeff is awesome, super nice and knowledgeable, and Leo is great too, but Shaun is the rotten apple that spoils the barrel - rude, lazy and a crook 100%

These guys sold me the wrong part, then charged me a 20% restock fee. Ill shop online from now on. 1 star is because I cant leave 0. Edit; they gave me my 20% back 2 days later upgraded to 3 stars for inconvenient situation.

Sean & Jeff have helped me many many times. Wont go anywhere else.

RUDEST S.O.B EVER AT FRONT COUNTER COST THEM A SALE DONT GO TO THIS DUMP

Worst junk yard they sell overpriced garbage

If you need parts they got them only negative is expensive at times

Wonderful business

Good parts.

Extremely rude staff

Good people

Way over priced!