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Apria Healthcare
1605 Eastport Plaza Dr Ste 121, Collinsville, IL 62234, United States
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St
Review №1

We were dependant on utilizing Care Credit for my wifes CPAP and supplies. We clearly asked if they accepted it and were told that they did. When time to pay up, we were told they do not. We were lied to and now have to pay up front out of pocket. Absolutely ridiculous. We will be moving on.

Al
Review №2

Look no further for a medical device company. The old negative reviews were from outsourcing overseas and they have since CHANGED and rehired. I’m writing this because I’m in sales and know good customer service and both Kevin and Tim were very knowledgeable and happy to help me. They got me my machine couriered because of a doctor script mixup and you should be lucky to have both of them on your staff. Thank you

Ka
Review №3

If your job changes insurance you have to pay for your machine twice, or more. When you call no one seems to know anything, I have had the same machine for over a year and a half and it still considered leased and so I cannot go to another company. The monitoring is not free, even though they tell you it is, and both companies point the finger at each other and no one cares about you and your time.

wo
Review №4

Not a good company to work with u they want to get smart I’m looking for anew company now I would not recommend them to nobody

Sh
Review №5

Ordered Cpap in April of 2020, Cpap stopped working 9/8/2020. Called them to find out what they wanted to do. I was told to bring in the unit and the power cord. My wife drove the hour to exchange and the lady that told me what to bring, gave my wife a snotty attitude because we didnt bring the case with it. Talked to the manager Stacy, he didnt really care about any of it. Hopefully people will read all of the bad reviews and purchase elsewhere. I purchased my first one at Lincare and it was a good experience.

Th
Review №6

I wish I would have look at these reviews before I got involved with this company. The wrost customer service. Ive been working on billing issues a year and half now. Im going to contact BBB

Ma
Review №7

Was hesitant to use Apria due to the negative ratings. After about a year of working with Apria to get/modify my CPAP supplies, I have nothing but great things to say. Theyve been available, responsive, and have taken good care of me.

St
Review №8

I never even officially did business with this company but just canceled a pending order due to the poor customer service. The local branch employees seem nice and helpful but the phone customer service is awful. They called me twice and never left voicemails, leaving me to call back and inquire why they were calling. They received my order a week ago and it was going to be another week before I received my supplies. The customer service reps are not very helpful, prompting me to cancel my order and go with a locally owned company.

Al
Review №9

I have a sleep disorder, and Apria Healthcare is the default home health provider that my doctor uses. When I got insurance, it was cheaper to use a different company. So I switched, leaving Apria with an outstanding balance incurred when I had no insurance. I am still paying on this balance, and I have no problem with that. I owe it, but my financial situation is tight, so Im paying it slowly.I have no problem with the local employees. They were all very nice and helpful. They were even completely friendly and understanding when I returned my equipment and let them know why. The local employees are great.However, I have to give Apria as a company a 2 star rating because of their toll-free customer service center. It is quite obvious that this center is outsourced outside the United States. I have called there a multitude of times and every voice that answered had a non-American accent. I have no problem with non-Americans having jobs, but I do have a huge problem with American companies outsourcing jobs overseas that could be done by American citizens. In addition to that, the two times I actually attempted to deal with the customer service reps who answered, neither of them resolved my problem.The company is continuing to attempt to charge a credit card that is no longer valid. Both times I spoke to a person, I requested that the invalid credit card be removed from my account. Both times the reps said they would do that, but I continue to receive calls saying they attempted to charge a credit card. Im guessing theyre not removing it because I cant afford to pay them on the spot and I cant give them a valid card number (because I dont have any).Ive given up on the telephone and have sent an e-mail to Apria in the hopes of getting this resolved that way. Next option will be postal mail. I understand I owe a balance, and Im paying it as quickly as I can. But I dont appreciate the situation and I dont appreciate the fact that Apria outsources their customer service.

Ti
Review №10

This company is a joke. My initial phone call, I was told it would take 7-10 to get the equipment I needed....even though the local branch had it in stock. When you have a broken bone and need assistive equipment, you need it right away. Then, when i try to call the local branch, the call goes directly to a call center (I assume overseas because every representative had a heavy accent). It was difficult to understand the representatives and they would not transfer my call to the local branch...even after the local branch left me a message to speak to a specific person there. The one time I spoke to someone at the local branch, they were very nice. I am a very patient person and I always try to cut people some slack, but I will NEVER, EVER get anything from this company again.

Ro
Review №11

Bunch of crooks! I have top notch insurance through my company, no copay covered at 100%. My insurance company paid $50 every month for years, the contract ended and was converted to ownership yet apria continued to bill for an extra 6 months. I get a bill for $350, Insurance (Aetna) says Im not responsible and has told apria that over and over. Apria reps barely speak English and are rude. Im not legally responsible for this bill but Im being held hostage as Im worried about it getting on my credit. Steer clear of Apria.

st
Review №12

This company is ridiculous to work with. I am trying to use them and spent money but I call and get a giant runaround from department to department. I was told to send over my information and they would call me back to set up an account. I sent information but never received a call. I followed up to order supplies and keep getting told I don not have and account and I should follow back up with my doctor to send information over. I will not chase them I will find someone else who seems to want my business.

Gr
Review №13

Local store has been great, but dealing with Customer support is a different story:I have just had the most horrible experience with Apria. I called at 11:45 AM - it is now 1:33 PM and I am currently on hold. I have been transferred - 4 times. Been put on hold for 43 minutes. Had a call dropped. Had a lady tell me she couldnt hear me (my 3rd transfer) so she called me back. Then she put me on hold then that call dropped - I waited for her to call back since she had called me originally. Nothing!!!I just spoke to lady who said she would check into the issue, then came back and said only the doctor could request a sleep study. Apria initiated this process. I have done a study, but no one there understands the new issue. This lady put me on hold!!!!! Now waiting once again. There has to be another company with better customer service than this that provided respiratory equipment. I will seek them out - been with Apria for 20 years and it has been rough, but never this bad.Now 1:53 – third call since last entry, last lady tried to explain the difference between a c-pap and a bi-pap!!! I know the difference!! I’ve used it for 20 years – crazy stuff. The question I am trying to get across, I did not use a c pap or bi pap for 3 nights in order to do the sleep study. I went virtually without sleep for 3 days! What different sleep study do I need to do to satisfy Apria? I use my bipap every night – MYAir application records everything – can I print off those results and submit them??I just got put on hold again – even though I tried to call my local Apria location, I got the national customer service department again – they are useless.I officially hate this company now at 2:13 PM.Final call ended at 3:12 with a supervisor saying she didnt understand why I needed a study either. Says she will call me back within 30-60 minutes.

Mi
Review №14

Been with Apria for 6 years. I have a CPAP from them. The last few years my doctor ordered supplies do not show up. This year my doctor order a new card for my machine to increase the pressure, that was in August and still no card and it is almost December. I have a copy of the doctors fax??? Also the customer service personnel that I have talked to do not speak good clear English. I just get frustrated and hang up on them because I cannot understand them. Would not recommend Apria anymore and use a different company!

Bo
Review №15

My experience with Apria over 10years has been great. No problems they could not fix.Excellent service.

Br
Review №16

I have been a customer of Apria since 1997. I have no idea when they started with their new customer service but I am totally dissatified with them. I have been trying for several weeks to get a replacement for my cpap machine. I was approved by medicare and have been dealing with them for weeks , but the mishandling and non-communication with CS is unreal. I was told it was shipped on the 22, I have proof of my email giving eletronic signature and where my bank was debited on the 22. But today the 28 I call to ask about it and the rude lady told me they would not even think about shipping until they received my email. After I told her I already sent she without words called me a liar . I asked when I would get another email to send back and she said when they got to it they would send...there is alot more to add,,but no space. I am 55 yrs old and for her to talk to me like a child was totally uncalled for.

ke
Review №17

Everything I read about this company is bad??? Why arent they doing anything to change it. Their customer service is awful. I cant understand s word they say.

Sa
Review №18

Horrible customer service.. Can never get through..80 min hold ridiculous.. Never apply insurance to bills..

Information
10 Photos
18 Comments
1.7 Rating
  • Address:1605 Eastport Plaza Dr Ste 121, Collinsville, IL 62234, United States
  • Site:http://www.apria.com/
  • Phone:+1 618-343-3700
Categories
  • Home health care service
  • Medical supply store
  • Oxygen equipment supplier
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8:30AM–12PM
  • Thursday:8:30AM–12PM
  • Friday:8:30AM–12PM
  • Saturday:8:30AM–12PM
  • Sunday:8:30AM–12PM
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