We received a Ford recall notice on our 2018 Ford Expedition and we immediately called College Station Ford who promptly scheduled us for an appointment. We arrived and the service personnel were friendly and courteous. While our Ford Expedition was being serviced we also requested to have our brakes checked and an annual registration inspection done. The work was completed promptly and we were very happy with the service.

Very happy with experience. They had a special part in stock that I was sure would have to be ordered and were able to replace in a timely fashion at reasonable cost. I was willing to pay up to $500 for the repair but was delighted that the total cost with parts and labor ended up under $140

Good clean dealership. They serviced my F-150 well.It did take them all day to do a service and recall work that should only have required a few hours. I dropped the truck off at 0750 for a 0800 appointment but it sat in the lot waiting to be worked on all morning. It was done by 5 pm but what is the point of making an appointment??

Went in for a recall repair and regular service ( oil change Tire rotation).Should have taken 1/2 day, but no so. My appointment was 7:00 am and I did not receive any call to come pick up the truck. Instead I had to call at 4:00pm to ask if my vehicle was ready. The service representative said there had been some problem and my truck was not ready, in fact they had not gotten to my truck all day. It would be the next day before it would be ready. The next day I finally got a call at 3:00pm to pick up the vehicle.No explanation about what happen the day before or why it took 38 hours for a simple service and a electronic recall that was suppose to take less than 1/2=day to fix. This was my first experience with service at College Station Ford. Disappointed in the way this was handled. I picked my vehicle up with a simple apology but no explanation. Poor service.

Michelle was a WONDERFUL sales advisor. She let me do all the talking and didn’t haggle me to make a sale. She was very knowledgeable when I asked questions and personable when I explained my needs. This is my second purchase from CS Ford and I would 100% buy from here again.

This dealership and especially Kristin in service provides top notch service!! I had a problem with my Continental and they found the problem very fast and had it resolved quickly. I am very happy to have them as my go to for service on my Continental. I highly recommend!! Kristin in service is now my go to person for all things Lincoln!!

The service department is top notch! The friendliest staff and they take the time to explain exactly how they will be assisting you. I highly recommend them.

I have never experienced great customer service from an advisor from any Ford dealer until now. Scott listened to me and took care of my situation well. Mark the technician was very professional and knowledgeable when it came to checking out my truck. He answered all my questions and also provided very excellent customer service. I appreciate their time and I hope they get recognition for their actions.

Moved to College Station a year ago and finally found Quick Lane at College Station Ford! Love the service and care my Ford and Infiniti are getting! Highly recommend bringing your car here. Great experienced customer service.

Regrettably I did not purchase my vehicle from College Station Ford, however I was refered to the service department and I have had the best experience!!Bringing with my service tech Kristen, who has done an awesome job at keep me updated on finding and repairs, and continuing with Lucas the service manager who went above and beyond to help me out in a tough situation!! Also an awesome courtesy translation team, the gentleman who drove me was kind and respectful, I enjoyed learning a bit about him and his time in the service. Very professional and friendly attitude and definitely will return for any future needs!

The guys in the Quick Lane department are awesome! Friendly, professional, and keep you up to date on how things are going with your vehicle. I usually sit and wait for my car and they always have coffee and a smile, and dont mind me taking over a corner of the waiting room to work on online homework. The guys in the back working on cars are thorough but fast. Ive always had great experiences there.

Amazing experience. Very professional staff and none of the hassle often associated with purchasing a new vehicle. I highly recommend this dealership.

Great service and very professional. Definitely will recommend and go back again. Kevin is great!

Great experience I like Ford they have a great team there. They really do there best to help the customer. I took my son to Ford and he was very nervous first time buyer. But the salesman helped him to understand the importance of building up your credit and really put him at ease. A big shout out to Simba I like to hear him say Dont worry about it. Thanks again to College Station Ford.

We bought our 3rd car from College Station Ford recently. Every time weve worked with a different salesperson and every experience has gone well. Last week we worked with John and things went seamlessly. Its an unfortunate time for the dealership industry and buyers but, nonetheless, John was very helpful and transparent. He was thorough during the purchase process and when explaining the vehicles features and functions. I dont know anyone who enjoys purchasing a vehicle but John made the whole thing as comfortable and painless for us as possible. Jacob helped organize the financing and logistics of buying the vehicle. He was just as helpful as John. They were both personable, knowledgable and efficient. John has followed up since the purchase to ensure everything is well and that we are satisfied with the vehicle. When the need arises, we will do business with College Station Ford again. They are our first choice dealership.Side Note: We did look at other dealerships in and near CS but no one had a vehicle, on their lot, that beat CS Fords options and prices. While dealerships cant cut too much of a deal these days, CS Ford worked with us better than any other place.

Tim and Larry are extremely professional and easy to work with , even though I showed up an hour late … great service

From start to finish my experience with College Station Ford has been nothing less than exceptional. From the start of locating the vehicle Online to stepping into the dealership. I was first contacted by Rachael who ensured me that I would get excellent customer support in the process. I stepped into the dealership to work with Michelle who was so customer focused and attentive to our needs and wants. She is such a pleasure to work with. This experience has reader me at ease that this dealership is the one to gain our business. I thank you for providing excellent customer service, competitive prices that are hard to find anywhere else, quality vehicles you will love. I am highly impressed with our Ford Explorer purchase. Thank you Rachael internet sales, Michelle on-site sales, and Dudley finance personal. You have gained a customer for a future purchase.

The entire car buying experience from start to drive out was pretty much flawless. Our salesperson Victor Boullat is a true asset to College Station Ford. He is personable, professional, and extremely knowledgeable in all aspects of the vehicle we purchased. Your facility is an example of excellence in customer care and the quality of all the employees we came in contact with speaks to that as well. Thank you so very much for an outstanding car buying experience

James did a great job helping order my new truck, explaining features based on what I wanted out of the vehicle and then kept me updated on progress through out the waiting time. When the day came for me to pick it up he was able to get in and out quickly as I had asked so I could be back at work quickly. Great team work with Jacob as well who helped expedite the finance process.

After multiple dealerships, we traveled to College Station Ford. This proved well worth the drive. Victor met us in the lot with a smile and a wealth of information. He explained the differences between the F150 models, with a neutral opinion. He allowed us to measure the values specific to our needs.This low pressure dealing continued through the financial process too. We left feeling satisfied .

I worked with Kristin while my vehicle was serviced over several weeks. I appreciated all her updates, and I felt informed through the long process about next steps, part delays, and the cost of the repairs. She was patient with my calls and questions. I am so thankful the work she and the technician put into fixing my car, and I had an overall great experience.

All was great until they sold the truck out from under me as I was filling out the credit application. Zero accountability to customer loyalty. Beware they are just in it to make a deal at your expense.

I made an appointment for 11am. The truck didn’t move until 12. The work was done but I was there for a large part of my workday.

My experience with CS Ford over the last year has been very mediocre to poor. Poor call routing and 15 minute holds to get to the wrong person, unreturned phone calls and lost service appts made online. This past visit was for a simple service and a recall for computer reprogram. I made an appt in advance, had the truck there at 6:45 am and it still took a day and a half. Wasn’t informed until 5:30 pm on day one that it wouldn’t be ready at 6 as promised. Then to top it off, after asking in advance to make sure the included tire rotation was done, and asking at pickup if it was (I was told yes), I discovered they had not been rotated. I would like to be contacted about how the dealer will get the tire rotation done without further inconvenience to me.

Tim was the man...love the urgency of this place...just an easy process to replace the tire

Great experience at the Ford FastLane service today. This service department is outstanding with excellent Associates. Tim was very professional and took very good care of my truck. Thank you for efficient service and great hospitality.

Everyone was nice but the communication was not good. Had to call three different times for updates. I was promised two call backs by a certain time that never happened.

My first experience taking my Lincoln to CS Ford Service Dept. I had a great experience. Check-in was quick, my car was ready faster than expected and pick up took less than 5 minutes. Great Job Service Department!

They took 4 days just to tell me what was wrong. Once they repaired it they found something else wrong. I requested an estimate and had another mechanic look at it. The other mechanic could do it for 1/3 of Fords price. They wanted to charge me $1075 for something this other mechanic would charge $300 for. The lady at desk was very nice Cindy. The things she told me mechanic said just didnt make sense. She said it would take 8 hrs of labor because they needed to drop my engine to get to the part. This other mechanic said not true. So Ford just over pricing and take forever!!! They had my car for over 2 weeks. The workers are nice its just the prices and time that are unfair.

Victor was very welcoming and added value to the experience of purchasing our vehicle. My husband and I are enjoying our new car and happy with our purchase and the price we paid here.Completely worth the two hour drive to get there, College Station locals should look no further!They also have a wonderful online team, Rachel is extremely helpful, polite and professional.

They were able to get me in between appointments and replace my fuel filters. It’s been a while since I was there and didn’t know you needed an appointment. Very nice and professional. Highly recommended!

Routine oil change with checkpoints?! Ha! Had tires rotated but the pressure WAS NOT checked . My back tires, that were rotated to the front, still had 40 pounds of pressure and my front tires, that were rotated to the back had 31. I was told I had a complimentary wash. Not! Same dirt and bugs on front and back windows.Front staff were nice, which made my 1.5 hour drive worth while, though

I always have a wonderful experience when I get service work done at College Station Ford . Joe Chavez is knowledgeable when it comes to concerns I may have with my vehicle . He is very caring and helpful . It is also very nice to get repairs done right the first time and in a timely fashion . I would recommend College Station Ford to anyone that is looking for a excellent place to get there service work done . Thank you Joe and the service techs for great work done !!!

Larry at College Station Ford Quick Lane got me in, even though I didn’t have an appointment. Nice folks and good coffee. Thank you!

Eric Davenport was very knowledgeable, helpful, and polite. I would buy another vehicle from Eric and College Station Ford.

Very thorough on reviewing needs of service. Informed of charges before work. Communicates when work has been finished and review any future needs. Courteous, honest and professional!

We were treated treated with courtesy and respect and the environment was friendly. The staff conducted the business with professionals and sense of humor. The staff was knowledgeable in cars they sell. All of our questions were answered to our satisfaction. We will not hesitate to recommend our friends to them.

Went to buy my lease car and they wanted to charge me $1000 to process paperwork. The more I think about this the more irritates me. They stated since I didn’t lease from them they wanted to make money off the transaction. At first I understood, however I feel this is steep. I would expect a respectable run dealership to do this outta good customer service. This doesn’t cost them a dime. They would have one a customer over. I just moved to the area and would have definitely bought a car from them in the future. I have another lease up in two years and was interested in a Bronco or the mustang Mach E. After dealing with Planet Ford in Sprinb and now this dealership I will NOT give them business. I will steer everybody away as well. Every Ford dealership is shady that I’ve worked with. I wish Sewell would run something out of College Station. The bad reputation that used car salesman have, well this place is it!

Asked us if we wouldnt mind leaving my car over the weekend, then had it done in about four hours. Quick and considerate employees who were very helpful and services were reasonably priced.

As usual, Simba knew exactly what I needed, even though it wasn’t what I wanted. He explained the differences between my want and need. His advice not only saved me money, it also gave me pretty much what I would’ve gotten in the truck I THOUGHT I wanted. It’s good to have a salesman who knows what his customers need.

Thank you College Station Ford for a pleasant purchase experience. You were very patient with me and handled my directness when I changed my mind about the vehicle I wanted. I pick up the vehicle tonight and am very pleased about my choice!!!

Drove up to College Station Ford from The Woodlands to buy a used F150. Wonderful experience all around from the moment we got there until the moment we left. Got a reasonable price for my trade-in and was overall happy with the experience.

I went to a few other dealerships looking for the right terms for the truck I wanted. It is definitely worth the short drive out to College Station from Houston to see Kevin Garcia. Just as important as floor sales is a special shout out to Rachel in internet sales who got me there same day with her quick responses, detailed info, and personalized customer service that made me feel valued. I went to the dealership looking at a pre-owned Ford F-150. Kevin found me a 2021 Ford F150 that worked better for what I needed and was better overall with terms, warranty, etc… He really knows his inventory and the ins/outs of the business. He also helped me with some after market questions. Kevin took the time to talk to me and find out what was most important to me and that is the hallmark of a true salesman: a good deal for the customer and the company. This is too rare to find these days. Ford is lucky to have him. I come from a Ford family. We’ve been buying and driving Fords since I can remember. Does anyone remember the Ford tempo 😆. I will be returning to College Station (or wherever Kevin & Rachel go) to buy my next Ford. Please keep them happy. I’d like to upgrade to a Lariat next ☺️ Thank you Ford!

The QuickLane team did a great job and got me in and out in an hour on a really busy day today. I take my car to them every 4-6 months for The Works service and they always treat me well. Thumbs up to the team for the great job, friendly attitudes, trustworthy service.

If I could give them 10 stars, I would! I own a traveling museum that travels throughout the state. We have a very tight schedule between stops. One missed show could cost my company a large sum of money.Two days ago our truck started having issues. College Station Ford was the closest dealer we could find. I told them about my issue and asked if they could get us fixed and back on the road by 3:00 pm.Their technician worked nonstop from 7:30 am until 2:45 pm to insure we could be back on the road and not have to cancel a show.I cannot say enough about how much I appreciate the service person who scheduled my service, insured it was a priority, and then the tech who did the work. Bravo!!!!

Worked with James Souter to buy our first vehicle since returning stateside. James was friendly, knowledgeable and a pleasure to work with from the moment we drove onto the ford lot. We will be highly recommending James and College Station Ford to friends and family in the future.

The staff was very friendly and knowledgeable. Great customer service. Would highly recommend them!!

Good no problem thank to Mr Larry who took care me real nice and I will return again

Service department went out of their way to help resolve an issue that wasn’t even their department. Very pleased with their efforts and friendliness.

We just completed our fifth purchase of a vehicle from College Station Ford. We have always worked with Simba and he is the most friendly and accommodating salesman we have ever met. He even delivered the papers to our home for our execution and made plans to deliver the vehicle. At College Station Ford you are treated great, unlike many places you may find in Houston. I would recommend College Station Ford to anyone looking for a new or used vehicle.

They are always friendly and try to get things done in a timely manner. I love their service dept!

I had a perfect experience from start to finish with the great folks at College Station Ford. I ordered my truck February 24 with no guarantee that it would be delivered in less than six months due to the state of manufacturing of chips and the supposed health crisis throughout the world.My salesman, James, kept me posted with updates at every opportunity to let me know they were tracking my truck to the best of their abilities. They let me know as soon as it arrived and it was clean, spotless and ready to deliver when I got there the next day. It was full of fuel and the entire paperwork process went perfectly.From start to finish this was a fantastic experience with College Station Ford folks!

Fast, friendly. Kind techs had ac going for me as I loaded up my kiddos. All around nice people!

Great experience with Michele. Would like to have had more for my car but they did come up a little. Quickest buying experience ever. Filled it up and left with a clean car!

Everyone was nice, friendly, helpful and very professional. I enjoyed my oil change visit.

Definitely had a great time, got my truck fixed up in and out in a day. Thank you so much Kristin!

Excellent fast service. Great employees that take the time for their customers.

Great experience with Michelle Campbell! Not pushy, honest, flexible and reliable. 10/10!

Great buying experience. Everyone at the dealership was very friendly and easy to deal with. Go see James if your looking to buy a car or truck.

As soon as I entered I was greeted by Tim and Carolyn (Larry was at lunch). It took less than 2 minutes for Carolyn to help me. I needed my Lincoln MKZ inspected before I proceeded to the tax office to register my vehicle for the next 12 months. Carolyn asked if I’d have time for my “Lincoln” car wash; I did. My total time at the dealership was less 45 minutes.

Lucas was a great help in my repair. I have a high mileage F150 that needed some maintenance. What I needed help with were big ticket issues. From the first conversation with Lucas he paid close attention to my needs and gave good advise. Due to the age of the vehicle, the repair became a little more complicated than anticipated. Lucas was competent, and thorough, keeping close contact with me, giving good advise and helping me whenever and however he could. I now have my truck back and it is functioning great. This is not my first positive repair experience with College Station Ford. I live in Brenham, but will come here for all my Ford service needs. Thank you Lucas!!

Simba and the guys are great! They went that extra mile to get me into my new truck!

Love this service department! Always friendly and helpful. See y’all in November for my next service.

I cannot explain how satisfied I am with the service I received. I am from Indiana and started having trouble with my vehicle while in college station last week. After calling several auto shops and every single one telling me I had a blown head gasket without even looking at my vehicle, I had my car towed to this location. Miss Cindy kept in touch with me every day and reached out to my dealership in Indiana regarding my warranty. I had to pay a small portion but my warranty covered the rest and they were honest about the repair I needed, which was NOT a blown head gasket. Glad to have my car back and I’ll be sure to keep up with my regular maintenance from now on.

Tim was very nice and very informative. They changed my oil fast and there was no leaks. I’d get my oil changed here again with no hesitation. Thx Tim!

Great experience and easy to deal with, not at all like the normal car buying experience.

Began the process online with TJ Seneff. Kept me informed on the in transit vehicle I was interested in.At the dealer, John Lott was my salesman. He had great deal of knowledge on the F350. John did a wonderful job explaining the features and equipment. With the paperwork and details of the sale, John explained everything thoroughly. He got me the deal I was looking for.The finance officer Jacob did a great job of explaining the costs and financing.John went above and beyond and followed me home to secure my wife’s signature on all the documents. A great guy.

I let them know what I was looking for - they had inventory ready and waiting for me when we got on site. Enjoyed every staff member we interacted with. They were friendly and efficient!

Our salesman, James, was helpful and friendly and not high pressure. We enjoyed the experience at the dealership very much, and were going to enjoy our new car

My salesman was Ben Winkle. When I went into CS Ford, I had no idea that I would be walking out with a new car. This was probably one of the best experiences I’ve ever had buying a car. Ben made the process so easy! He took the time & patience to explain the process and to listen to my situation & answer any questions I had. I will definitely be sending business Ben’s way! And Ben took the time today to give me a call to check on me to make sure I was happy with my purchase & any questions I had! I’ve never had a salesman do that! Thank you CS Ford!

Everyone was so helpful and friendly! Great experience and would highly recommend.

Tim presented me with the best service alternatives for my KR. His communications and dedication to and for the customer is highly refreshing. Tim is a real asset to your firm.

My husband and I had a great experience purchasing g our new vehicle. Our sales guys Kevin really helped us out. Thank you guys!

I have Never had a more horrible experience! Customer service was awful Kristen in service was so rude and raised her voice . 100% will never recommend you all to anyone . Rockdale Ford will always have our business and anyone I can Send to them !

We decided to move up to a full size SUV from out midsize and found that college station ford had what we wanted in stock at the time of looking. The salesman Eric Hill had the keys ready for the one we wanted to look at when we arrived and took a copy of my drivers license and off for the test drive we went. Test drive went well then decided on color which ended up going with the test drove vehicle. Finance and trade went smoothly in and out quickly. Highly recommend Eric and this dealership for any of your ford needs.

The staff is friendly and helpful. They remember your name when you come in.Even though I didn’t have an appointment, they worked me in. I was warned it could be an hour and a half wait, but they were finished with my vehicle in less than an hour.

Horrible salesman. He was condescending and interrupted my husband and I when we were trying to discuss purchasing a vehicle. Once we were able to interact with someone other than victor it was a great experience!

Sam is great salesman. He got what I needed after going to several other dealerships. He really cares about his customers.

College Station Ford Quick Lane is a quick and professional way to get your basic services done. They always evaluate everything they see and let you know so you can decide what to get done. Good wash service, the only room for improvement being use of clean rags to wipe off side mirrors (and thats being picky!).

Simba was absolutely wonderful! He took his time to show my husband and I different vehicle options that would meet our needs. We feel that he went above and beyond to make sure we were satisfied. We actually were at a different dealership and left unsatisfied with the lack luster service and College Station Ford turned it around for us. We will be back for our next vehicle purchase!

Larry was easy to talk with. Got my vehicle serviced quickly.

We dealt with TJ, Michelle Campbell, and Mr. Stark and were impressed with the attentive and personalized service, they provided without pressure. We got a fair trade in for our vehicle. It even started to rain while we were doing paperwork and Michele and a couple of other team members helped transfer our belongings from our old vehicle to our new one! We will definitely be back when we need another vehicle!

CS Ford took such great care of us! Easy process and the BEST people!!

A wonderful experience working with COLLEGE STATION FORD! Thank you Mike!

This was an amazing experience. I worked with Korbin in internet, Kevin in sales, and Michael in management. They helped me find the perfect mustang I needed with the best price in the surrounding area. The dealership is very clean, organized, and welcoming. They really care about and respect their customers needs and time, they work with you to find the best possible solution for you. Thank you again for superior service! If you are looking for a Ford, definitely ask for Kevin Garcia!

Extremely satisfied - best auto purchase in a very long time. Would definitely recommend and will be back with other purchases.

Everyone was very helpful in ensuring I got everything I needed done in a timely manner!!

Tyler at College Station Ford helped me purchase my first truck, he made the whole experience smooth and enjoyable!Definitely knows his stuff, he explained everything in full detail and was there to help even days after I purchased my new truck!Not going to lie, best dealer experience I have had in a long time! Treated me with full respect, and just over all a nice/respectful salesman!Thank you guys!

I can’t say enough good things about our experience with this dealership. Eric and his team were incredibly accommodating and fit us into their schedule as we had car trouble while on a work trip. Everyone was really kind and they finished the job hours before they said they would. Highly recommend!

Received a recall notice and when I called and took it in it was handled quickly and efficiently. Thank you!

The team at college station ford took care of us once again. Top notch customer service, throughout the entire process. There’s a reason that we only buy cars from Simba! 👍🏽

Victor was a HUGE help! Also, I have bought many cars the process took hours!!! This time, I was there and gone in 45 mins. Excellent experience!

My heartfelt thanks to College Station Ford, Service Manager Eric Hill, and Mechanic, Service Tech Craig (Im sorry I dont have a last name). After an arduous search for a problem causing my engine to completely stop, and not identified by testing equipment, Craig crawled around my RVs V-10 engine inside and outside, testing parts and shaking wires, nearly continuously until he finally found the problem(s). Everybody involved with my repairs were professional, kind and supportive. Craigs dedication to repairing my vehicle was above and beyond any I could ever ask for. I got back on the road with a perfectly functioning vehicle, traveling 800 miles home with the comfort knowing the job had been done right. Thank you College Station Ford!

Always respectful, honest, and will put you out as fast as they can. Keep up the good work

Had our first service done on our Ford Expedition at College Station today, service was prompt, fast and easy, all the employees was very courteous and helpful, we were super satisfied

I stopped by to try and schedule some extremely minor work to be done to my truck (door lock actuator acting up) that is a couple hour job at most. I thought scheduling the service in advance would allow me to drop my truck off one morning and pick it up at the end of the day. I was surprised when I was told that I would have to leave my truck there for SEVERAL DAYS, for a couple hour job. Going several days without a vehicle isnt an option, since this dealership doesnt do loaner vehicles. This is still the same old Varsity Ford, just with a different name.

I will always trust College station Ford to do amazing business! My family and I always used Simba and he takes great care of us and will work with you. If you ever want a Ford? Go to Simba

Repaired vehicle and fixed recall on brakes in timely fashion. Quick to get appointment.

Great serviceman’s they took the time to answer all my questions.

Thank you for providing the unexpected service on my vehicle. I appreciate the timely updates.