In addition to this comapnies known unethical business practices (scamming customers, paying less than minimum wage,ect) bookholders is also currently being sued by almost every major textbook publishing company.The companies suing them are multi-BILLION dollar companies who will easily win this case against this poor state of a business These companies include Pearson Education, Cengage Learning, Mcgraw Hill and a few more.If you ask me I wouldnt buy textbooks from a store every textbook company is suing...

I got to go in this place before it opened. This place is really awesome. They have tons of really great books for all ages at great prices. I hope you will all check it out when it opens, you wont regret it.

This is by far the worst business I have ever gone to. The employees do not care about help due to low wages along with the fact that management treats themselves like literal Gods

I purchased a book with this company through Amazon. A few days after the order I received a phone call and an email indicating that the book I ordered has some underlining and highlighting. Not a big deal, I told them to ship it anyway. That was a couple of weeks ago, and since then Ive received 3 emails and 2 additional phone calls, all telling me about the highlighting and asking whether to ship the book. I dont know how many times I have to say it... This morning I got a phone call asking if I knew what had happened to my book... apparently it was shipped to someone else. They will try to find a replacement, but no one knows how long that will take. They have already taken money out of my account for this, so that sucks. Im avoiding this place in the future.

Staffs are nice and very helpful. I highly recommend for store pick up if possible as their delivery service is bad. Limited parking but not a big problem.Note : if you are driving there for the first time then you may end up on wrong side. Dont follow the routes that are crossed.

This is the first college bookstore that I’ve loved. Prices are reasonable and they’ve been doing free local delivery during the start of the semester due to covid.

Pros: some of the best prices on textbooks. Easy to return/sell books at pop-up locations.Cons: rude staff. local delivery is not same/next day as the website says, it takes about 4 or 5 days in my experience (I would recommend picking up books in store if you are able). If you sell books with the advantage method, it will take months to get your check. Even when your books have sold, it says check pending for a long time.

The new location has better parking but it is extremely unorganized & there is never anyone at the desk when you walk in, never greeted, poor customer service. Nobody is ever doing any work. They are sitting down n the back talking smh.

Terrible first experience. Purchased a book from BookHolders through the Half Price Books website. Received a hardcover with no dust jacket, even though the only image in the listing was of the dj and even though the listing (of a hardcover, not a paperback) never mentioned the absence of a dj. Also, they shipped the book literally in just a soft plastic sleeve. That bare-minimal packaging was also never mentioned in the listing. No padding, no bubble mailer--and no surprise, every corner of the book was significantly dinged, with edges knicked too. Then I had to pay the return shipping. Never buying from BookHolders again. Buyer beware.

Dont recommend at all, service is as described by other reviewers, not worth the trip.

I have been waiting for my check from them for over a year .... They sold five of my textbooks and I have been calling once a month to ask when I will get paid. I do not recommend at all.

Worked fine with picking up books in the past, but its gone downhill since then. I had a book for pickup changed to delivery which they said would arrive within a few days, and its been over 2 weeks now. They dont respond to emails and they dont pickup the customer service line.

I took two boxes of books to BookHolders. The College Park, MD location is a little difficult to find as they are in a small warehouse area. The staff is very courteous and helpful. They take all types of books, but used novels, unless they are currently very popular, arent worth much, so they didnt give me cash for this group of books, however they took all but 2 on a consignment basis, and the prices offered were much higher than in any other store where I have sold books. The 4 stars reflects only the no cash option and the difficulty finding the store. They created an online account for me that will let me know when the books are sold so I can receive my payment. The next time I sell books, this is where I will go. FYI, they also take CDs and DVDs.

You absolutely have to stop putting spam on my windshield while Im at work. Its like twice a week. All youre doing is littering.

Great deals on used textbooks, but always call and double check you are getting what you pay for. .. they gave me a custom version of a textbook that I couldnt user, and to be fair its only $1, and the I ended up getting was $7, I wish I didnt have to go back a second time. I also find it hard to sell text books that are more than a semester old

I ordered a book a month ago for one of my classes, and I got an email saying that my order was confirmed. A month later I never got the book or an email saying that it was shipped. I looked through my emails and an email under the name Analyst said that the billing address I gave BookHolders did not match the billing address connected to my credit card. I do not understand how that could be possible because it is the only address I have ever had and I have never had this problem before. I was not happy because they only sent me one email about this problem under the name Analyst which never occurred to me that it would be from BookHolders. I feel like this was a way for them to take my money and hope I would forget about the book. I am never ordering from this store again.

The book I purchased for hundreds less than my college bookstore offered was said to be in good condition. I received the book extremely quickly and the book is in perfect condition! I will definitely use them again in the future. Highly recommend this seller.

My experience was different. They had the books I needed and I thought the price was fair. Also, the people were nice who worked there. I did not have a bad experience at all. I would call it good.

This place really helped me out all through college. I was able to rent books at really cheap prices. They have an extensive library. Best bookstore in the area.

Horrible customer service. I have tried numerous times to get the money that they owe me. Employees will tell you one thing on the phone and then never follow up. I will never use them again

Literally the worst book selling experience I’ve ever had. I sold my books back in January and still have not received my check for the books. I’ve emailed customer service and called the store multiple times to receive no answers or the same “you’ll get it next week” response. I would give this place 0 stars if I could.

Staff are really nice and helpful. Prices are great. Always my first choice.

New location is confusing and sketchy. I would not recommend coming after hours. Parking is limited and the area is in an industrial park.

Great place to get used textbooks. They are almost always cheaper than Amazon. Pickup is fast and easy and they also deliver for free

As some have mentioned, their new location is sketchy and not as nice as their previous location on Route 1. However, its still one of the best places to get your textbooks for a good price. Ive been getting my textbooks from them since I started at UMD and Ive found that their prices are usually better than Amazon or Chegg. I definitely recommend checking them out before renting from other places since Bookholders may have a better price. In addition, they have good customer service (all the people Ive ever encountered at the store were always nice and helpful) and they are also really fast at checking you out when you arrive (you just scan your receipt and theyll call you when your books are ready).

Chris went above and beyond to help me with my purchase. I was amazed by his help. Excellent customer service.

Great prices and friendly staff. In and out within an hour. Be sure to come prepared though, with class info or book lists.

Fast service and fair prices. Was able to sell my old textbooks very in under 15 minutes.

Terrible experience and very rude staff... Ordered a book online expedited and the shipping was ridiculously slow(about 3 days past the estimated delivery time frame). When I asked about the shipping they kept saying there was nothing they could do... I would definitely not recommend

BookHolders is OK. The service is fine and all, but the prices could be better--especially when compared to online retailers. The quotes they give for buying books is also stupidly low.

Very incompetent,extremely unorganized.still havent gotten books i ordered a month ago. 0/10 would not recommend. workers make u feel uncomfy

This bookstore has HORRIBLE service. I ordered a book a week before they were to go on spring-break. Apparently, NO ONE thought it was a good idea to inform me that they would be CLOSED the ENTIRE week of spring-break. I spoke with TWO people prior to their break and they ASSURED me my book would be delivered the next week (their spring break). Well since they were closed, that DIDNT happen. TWO weeks later I am STILL without a book. I called the store manager who sounded VERY nonchalant and did not offer a solution. INSTEAD he blamed the corporate office for not notifying me of their break. If you need a textbook AVOID them! They have very poor service and unprofessional workers.

I admit that I have utilized Bookholders in College Park Maryland from time to time since 2010 when the business was still on Baltimore Avenue. I have had multiple good experiences with this business/company and my most recent visits to the new Berwyn road location in College Park Maryland have also been pleasant. The customer rep who handled my books my most recent two times to the Berwyn location of Bookholders processed my order with a cheery mood. The only caveat I would advise about is to keep an open mind on either the book being a donation only or whatever price/money range that the books you give would be priced at (in the business computer) and be very patient on however long it may take for the money to come to you in a check if you do give books that are worth some money andor cash to the business. One of the other benefits is that a profile of you is kept on file with them and can be looked up with a phone number that you give them. There are also discounted books that they keep on shelves nearby in the instance that you may want to look around andor purchase any of the books. For those who take public transportation andor would walk to the location, an easy way to get to the new location of Bookholders is to turn and then walk straight along the street that is next to/ near the Napa Auto Parts building on 4703 Berwyn road. The end of the street/road is going to be near a train area not quite a metro stop/some type of stairway/walk up entrance area on one side and the other side is going to be some type of sardis catering vehicles and other type of vehicles near a building, you want to walk towards the area with the catering vehicles and one of the buildings nearby will also have a bookholders sign pointing the direction of the business.

Make sure you use this service if you want to get ripped off--once they post your books then they wait till Sat or Sunday night at 10pm to send out price change notices that take effect at midnight---then your book gets sold for 50cents. I dont know how this can be legal.

I bought Bates Visual Guide to Physical Assessment: Student Set on CD-ROM / Edition 4by Lynn S. Bickley from the seller via Barnes and Noble marketplace. Though shipping was relatively quick, 5 out of 19 CDs were damaged. Super frustrating, given the price of the items. Wished the seller was honest about the description of the items. Not cool at all!

Get textbooks here! Much better prices than the university book store, plus many of the books are being sold by students so you are helping others rather than just supporting barns and nobles

They pay modest prices for used books. Pretty good compared with Amazon Trade In and ebay.

They are good to me I cant lie.

Awful experience

Love this place. I have an account to sell books.

Best place to buy and sale books if you want to save money.

They trademarked Stick It In so no other store can sell those shirts, despite it being a part of Virginia Techs culture for many years. Greedy, shady move. They also hardly give any money back for some popular books just because. Shop around, dont go here just because its easy.

Please dont support this business anymore! I used to love shopping at Bookholders because they have good prices, but I dont anymore because they got my order wrong and refused to do anything about it except offer me a refund, which they made clear to me was going out of their way. (I ordered a book with NO writing in it and they gave me one that had writing) Really?? I needed the book for my class and didnt have time to wait to get one on Amazon, so I asked that they let me exchange it with a copy that didnt have writing (they had like 3-4 other copies) but they refused. They were very rude and short with me and treated me like I was stupid, repeating over and over again that there was nothing they could do. So at the last minute they begrudgingly offered me a $5 off coupon for a purchase $50-$99 that expired in 5 days. Lol. After Id already gotten all my books for the semester. What an insult!

Good place to sell books and get a check.

New location is a poor business decision. Their pop up locations are very unwelcoming

Good place to buy books. Terrible place to sell them

Better to buy books here than on campus.

Unprofessional staff and low class service

Good prices! I got my math book for $.10

Walking distance to , Shepherds Driving School, College Park MD 20740

Best place to get books / sell books

Terrible service, they dont even know what they are selling. I asked for student notes which they have online but the store clerk said they dont have any even though it says they sell them for fall 2013. False advertisement and they sold my books for 50 cents. Bookholders SUCKS.

Customer service is horrible. They are here just to make money not to assist the customer. They dont like dealing with customers

Ordered a book via Biblio which ships from this location and I was told the book was in stock, ordered it, and 3 days later was told the book is out of stock. I also paid for express shipping so not only did I not get the book, I had to order from somewhere else when I needed the book ASAP. Now I have to wait another week. Dont buy from here.

Got books? Bookholders is the place to go to sell or buy books.

Terrible service. I returned a book there a month ago and they never processed the cancellation of the order, even after me calling twice. I still havent gotten my money back. They wouldnt even put me on the phone with a manager when I requested to speak with one.

Great deals on used books

Never contacted me back

V good

New location out in the back, still quick and quality service!

Terrible customer service I just purchased a book online chose the pick up in store option get to the store after driving 15 minutes to be told that they don’t have the book ready in a shady dark warehouse complex.

Too greedy to be true, and they hide the fact that at least 20% of the book selling price goes to commission fee unless u ask.

Just ok

Friendly staff

Really Cheap