I was at college park bicycles to purchase a bicycle for my birthday. They have a wide variety of bicycles and are also into repairs. I was well attended to by Carolyn. She was very attentive, patient and most importantly was able to work around my budget. I was impressed I was able to purchase a used bicycle on a short notice despite of the bike shortage due to Covid 19. I am a very satisfied customer so I hereby highly recommend.Very Friendly And Courteous Staff✅Good Service ✅♿️Wheelchair Accessible Entrance✅🅿️ Adequate Parking Space ✅

I needed to replace my bottom bracket, but couldnt get the bracket off. I took my bike in to CP Bicycles and they installed the part and even tuned my bike. Gil had it all done in less than a day. Great customer service and reasonably pricing.

They dont always have what im looking for because i ride bmx but today they saved me by having a chain in stock! The mechanics are even made sure I had the tools to put the chain on before I left

Walked in with my bike which really needed new brakes. They took care of it while I was there with little wait. Very reasonably priced. I recommend taking your bike here for your servicing needs.

I have been to this place to add a lock stand. They were very polite and helpful. They fixed the issue immediately. But I felt it’s a bit expensive though. May be it’s the price because they are very close to university. Overall I had a very good experience.

My bike fixed brake better alot awesome thank u so much.

You have to see for yourself. LIKE ! Its like a MAKE your own, bike store. Cool electrics. Lots of CLASSIC types. And had the items I was looking for. NICE

Awesome Shop you want a specific bike for your taste visit this place. Quick mechanics at their shop

I called to inquire about having someone assemble an e-bike I purchased online. The staff member I spoke to told me that e-bikes bought online are made in China, usually of poor quality, have various issues because they come with cheap motors so therefore they dont assemble them.He told me this without asking what brand I purchased or offering alternative options for assembly. The brief interaction was dismissive and just downright poor customer service. The irony is that I spent almost $4K on the bike and it is one of the brands listed on College Park Bikes website as one they carry (which was the main reason I called the shop).If the staff simply conveyed that they do not assemble e-bikes not bought from the store and left it at that, I wouldnt have an issue. But to have an employee denigrate a potential customers purchase because of presumed product inferiority as justification for refusing service is just bad business. Not only because this potential customer is writing a negative review of the shop but also in lost future revenue because I wouldnt ever consider servicing my bike here.

So Glad I found this place. Great customer service and reasonable prices. They fixed the gears on my bike and had me back on the road in less than 15 minutes.

Fast and well done service but it is pricey!

Theyre nice but they charge a shipping fee for bike I buy in-store, which none of other trek stores do. I ended up buying a newer and better model for the same price at a trek store in Georgetown.

As an avid cyclist, Ive been to many shops both here and in NYC. This is a topnotch shop! These guys made a couple of very needed adjustments on my rear derailleur, quickly changed my tires for me (as I didnt have my tools on me) all within 20 minutes!! Excellent shop. They know what theyre doing! Advice: they are very busy, so you have to let them know you need help as soon as you walk in. They wont seek you out as they are literally busy at all times with their heads down fixing multiple bikes at once.. But once you grab their attention, they take care of you 100%. Definitely won me over and I will be back!!

Great selection of upscale and specially bikes. Great customer service and repairs.

Great bike shop with helpful staff

Impressive service. Love this shop.

Had a flat tire on the Northeast Branch trail. They quickly replaced my tube, checked out how the rest of the bike was working and sent me on my way. Also great they had Apple Pay as I was without my wallet.

Great people. Definitely a customer for life at this local bike shop. Handling this pandemic as they should while still offering good service to people and fair prices on most products. If youre looking into bikes definitely shop here and they also offer lifetime adjustments with purchases of new bikes.

False advertising and marketing of their bikes. Don’t buy from here.

Very helpful and friendly staff! They put on a set of bike pedals I had purchased online at no charge. First time there and will definitely return!

Went to buy a single-wheel bike-trailer& bike. Was finessedinto viewing aused trailer & when I wanted to buy a bike of MY CHOOSING,the commiesales-dummie wouldnt sell it to me(For CASH-MONEY!,NO-LESS!)because I was(according to him)too-short for that specific bicycle.WHAT??HEYChairman Mao!(He knows -who he is!),GETA Clue!ILL DECIDE what I want to buy & make decisions based ON MYConscience,NOT YOURS!NO SALEFOR YOU!

The service was great. I called before I went in. As soon as, I walked in with my bike they began working on it. Calling first to explain what you think might be the problem is better for now. I say this because parts are hard to come by due to COVID19. But if no one answers just go in. I watched them help so many walk ins. I dont know if they are able to do this often, but they offered to carry my bike back to the car due to my wheels not being on at that moment. They really need to place out a tip jar. The service was that good and my bike rode beautifully. They have the prices posted too.

The store is under staff, you can be wondering around for minutes without anyone asking if you need help, then you can wait in line for more time to get some help and the person attempting to help you is in a rush because he need to be in the register. Also, they dont have inventory for kids bikes... disappointed

They were very professional and friendly. I busted my rear rim and needed to new tires which was put on the same day oh yeah and they adjusted my brakes. And this was all done the same day at an awesome price. They are now my new local shop, great folks.

I entered the bike market during the 2020 Covid bike shortage, as did everyone else. Finding a 47cm road bike for my wife was a pretty tough feat to accomplish. We call College Park Bikes and ask if they have any 47cm road bikes, and Yes they do!! They were unwilling to tell us what makes/models they had over the phone because they were “really busy”, but ok anyhow, they have the right size so we head to the store to check out what they have.We get there to the store and are greeted buy the staff. They show us the bike they have available in the size we needed. They then asked for my id so my wife could take it for a test ride. All good. She likes it!! How much is it? $1199.00 — Cool lets get it. As we are walking to the register, I ask what year is this bike? Its a 2014 the guy replied. Ok so I pay and the receipt says its a 2011.. whoa 3 year difference, but the wife is happy, so it was a win. (At least so I thought)Why 2 stars?This business preys on folks (like me) who didn’t do their research prior to walking in to their store. I easily paid double what this 9 year old bike was worth.Would I ever go back to College Park Bikes?NOWould I recommend College Park Bikes to others?NO - but if you do go, I suggest you do your research to know the market value of what ever you are looking for before going.Please do your home work, and avoid this place. If you purchase anything from them, you will be left feeling like you got robbed without a mask or gun!!

Friendly staff, honest and knowledgeable. Quite useful when you need them. Highly recommended.

Its funny what he said to me. Very unprofessional. I took my ebike to fix it. He said he doesnt like to fix because I didnt purchase the bike from him. Dont go there. Waste of time. Its a shame that they dont know how to fix electric bikes. They said so many negative things about my bike. All false.

Excellent service!

Great service, wonderful choice of bicycles, local, and clean restrooms. It was the only bicycle store that I have been to that has comfortable bikes, good choice of bells that sound good, and good parking. It is a little pricey but its well worth the expense.

I went in with my Cannondale M700, seeking a 26” replacement inner tube with a presta valve, only to be told that 26” inner tubes are currently “globally” unavailable.Globally is a strong word to use, when I managed to order the replacement tube from amazon and received in the same week.They could’ve just said that “they” were out of stock..Anyhow, I managed to change the inner tube myself at home.Dear Manager:A shop with good customer service skills, would not let a client leave with a flat tire, but rather suggest that they order online from companies such as Amazon that do have stock- and mention that they would gladly install the tube for the customer if they did manage to find the item outside of the shops resources.

Went in their looking for a road bike, my budget was for a Alloy frame with carbon forks, i was looking at the Cannondale and Giant. The sales gentleman suggested me to test ride a Trek Domane all carbon just to get a feel, it was little bit over my budget. but wow after riding the carbon bike vs the Alloy it was a big difference and couldnt buy the Alloy, ended up buying the Carbon bike. Im glad that i purchase the Carbon as opposed to trading up to a carbon and loosing money in the future. The Sales manager was very honest and knowledgeable and the the bike shop mechanic are awesome measured me up and even did some tweaking on my brakes and frame to get it optimal. I recommend these guys.

”we only work on bikes we sold good luck selling lots of bicycles.

Took great care of my bike. Quick and polite service with solid pricing.

First time there. It went well

No customer service. I walked in with my family and walked around the store for at least 10 minutes. A couple of the gentlemen working in the store were busy, but the third gentlemen walked past us a few times and didn’t acknowledge any of us. I waited at the customer service desk for 5 minutes and still didn’t receive any assistance.

Very knowledgeable staff always willing to help and educate you on their craft. I would highly recommend.

Larry is extremely helpful and knows exactly what hes talking about (hes worked ~50 years on bikes since he was a teen!). brought my bike in not knowing went wrong, and explained to me what needed to be fixed and how my bike broke. Bike works great now! Wil definitely come here again

Nice and friendly ppl.

I called and inquired about an assembly of an adult tricycle and the price quoted was one I could not afford and when I explained this to the person who answered, he got nastier. I felt when he first heard my voice as a black person, he had preset his mind to charge a lot. This is my second bad experience with this shop(2014).

This bike shop is terrible. I wish I was able to give them 0 stars. The owner of the store is more interested in talking about himself than answering questions and selling bikes. I left messages with multiple people and never had my calls returned. When I went into the shop, I had to listen to the drama between the owner and one of the workers. I ended up working directly with Bike Friday to design a bike, and they encouraged me to purchase the bike from the shop, to build a relationship. Against my better judgement I decided to do this. When Bike Friday called to let the shop know that I would be coming in to purchase the bike, the guy at the shop told him that I shouldnt bother because he was too busy to help me. Yes, you read that right, the shop was too busy to accept my $1700.If you are looking for another shop in the area, try Proteus. If you are looking for Bike Friday bikes, just order directly. They both have great customer service!

Awesome place. Great experience & fast service.

Excellent service, very friendly, capable and helpful staff.Will certainly go back there when Im around.Can warmly recommend them.

Yesterday was the second time that I have needed emergency service from College Park Bicycles. Both times they responded quickly, professionally, and cheerfully and got us back on the road in short order. Yesterday evening Graham replaced a busted spoke, trued my tire, and gave me a mini tune up as their closing time approached. Most people would have suggested leaving the bike over night, but Graham got me running smoothly for the ride back home to Arlington. The work is solid, the prices are reasonable, and they are incredibly responsive.

Terrible experience. I walked in looking to get into cycling, because this seemed like the kind of place I would want to spend my money. Upon entering I was not acknowledged (not even a hi let me know if you need any help), walked around for 5-6 minutes with no one else in the store (the technician walked past me several times without even looking at me). Then two college aged women walked in and the technician immediately dropped everything he was doing and helped them, gave them a tour and offered to help with whatever they needed. Thats a real class act! I will never go back, and will take my interest in cycling (and money) elsewhere.

Stopped by to have my brake cable re-adjusted. I received prompt and friendly service.

Great staff, great manager.

I purchased my road bike from CPB after visiting several stores. My decision was based primarily on two factors. Knowledgeable and friendly staff and their bike fitting policy. Every bike store I visited had knowledgeable staff, but I was impressed with their policy to adjust the bike to my size. Also, Gil, is an outstanding rep. From the minute I walked in, he was enthusiastic about explaining concepts to me. This was my first road bike and he patiently explained several aspects. When it came time for my road test, he setup the bikes without hesitation and listened to my concerns. I gladly purchased my bike from them and I look forward to years of continued customer service.

Excellent no hassle warranty service. I purchased a Trek mountain bike at CP bikes in 2018. The bike is great, and CP bikes has twice replaced frame elements quickly, without hassle, and at no charge.

Awesome, personalized service, super friendly staff and rapid sales follow up. And thats not including their outstanding inventory of quality bikes!I went to three different bike vendors in the area looking for a good quality hybrid. I was about to go to a out of state vendor based on a friends recommendation​. Thats was before I discovered College Park Bikes. The staff was very friendly, knowledgeable, and let me try out several different models before I settled on a Trek. I returned some weeks later for a tune up and questions about local bike paths and they were very helpful. Would I go back again? Thats a foregone conclusion. I plan to get another bike from them again soon. They deserve ten stars.

Worse bike shop ever can’t handle simple 5 minute jobs ..Called in a day before to ask if they can install a simple Brake pad and a chain they said sure come in tomorrow today we don’t have time then I show up the next day after along day at work and they tell me they don’t know who I spoke too that he’s the manager and can’t help I can’t even leave my bike take it back and bring it back in a month y’all people are crazy that’s for a uncomfortable experience

Ridiculous, and horrible customer service.I walked in with three kids looking for help to getting kids bicycle. Everyone on staff ignored us, and walk around us. I tried saying hi to one of the walkers and he proceeded to walk past and not try to offer help. After getting one persons attention and asking where the kids bicycle where at he just pointed in a general direction and moved on.

I come to the shop for wheelchair tires, inner tubes, etc. They are AWESOME!! They have helped me (got me right in) when Ive thrown a flat and they are fast! Bring tires in stock out to my car for me to look at!! If you use a wheelchair, dont waste your time with a medical suppy place!! Go here for fast, helpful, and wonderful service! PS: they were the only place around that carries my size tires in stock!!! I only wish I could give them MORE stars!!

These guys just want your money and nothing else. The one young guy working there totally ripped me off on some headset spacers.

Read Vernons review.

Been coming here for 15 years. Decent equipment and knowledgeable staff, but they just could not care less about the customer experience. You go in the shop in the middle of a weekday afternoon, two mechanics, theres one other person waiting, they ask you what you need, you tell them the part you need, they say wait .... So you wait, like 15 minutes ... One mechanic wanders off ... Another customer comes in ... No acknowledgement, so he waits too ... The first mechanic continues working on his bike.... Eventually you get tired of waiting and leave

I had a bolt whose thread is broken. All I need is to replace the bolt. They told me that they dont work with cheap bike like mine, then send me away.update in response to the owner:The technician is simply not telling the truth. He did not examine the thread of the stem. He was just guessing and dont even bother to try a new bolt. It turns out that the thread of the stem is fine. Because I asked my friend to drive me to home depot to get a new bolt in the very next day. Then I fixed it and I continue to ride the bike since then. The technician is either very sloppy or telling a lie to protect himself. I still have the bike, the broken bolt, and the receipt of home depot as solid evidence.More importantly, the technician told me you dont provide service to a cheap bike like mine. This is very unprofessional.

Had a good experience with the people here. They fixed up my bike after a nasty crash, threw in a discount, and even a free saddle just to keep my spirits up. So far I am satisfied with the repairs. They also thought I would need a lower bracket replacement, but in the end it turned out all it needed was an adjustment, and they were honest about this.

Easy in and out! Service was outstanding and worth patronizing if you need bike service or accessories!

The staff was very knowledgeable, friendly and helpful. The prices were very reasonable. They exceeded my expectations. I was very pleased with the work they did on my bike. I would definitely recommend them.

I bought my first road bike here a little over a year ago. During the past year, some of the guys at the shop have become my closest friends. I doubt theres a thing Phil cant fix. All the new guys are cheerful, enthusiastic, and helpful. Im glad they revived the shop ride.All is not perfect. Sometimes they forget to get back to me about stuff (crash replacement policy). There are some people its best you avoid. But if you need a fix or advice on bike parts, this is a great place.

I was told my two bikes from Walmart were too cheap to repair. They wouldnt service them sighting repairs like that havent started yet giving me a service estimate for next month if they decide to service them.

Love this shop. Helpful, down to earth, nonjudgmental. Phil is my favorite mechanic. An eclectic mix of bike supplies and bikes for sale.

Small location with great service

This is a very good place to buy things. I will recommend my friends to come here and buy things from here , there stuffs are really good and they behave very good with us . Thank You very much for your time . I will come here again.

Ive now bought three bikes -- two Bike Fridays and one used Novara -- from College Park Bicycles and each experience has been great. Each time Ive dealt with Charles and hes been exceptional in spending all the time necessary to get everything just right for me. Most recently, he spent more than an hour making sure a wheel and a rear rack for the a humble, inexpensive, used Novara were working great, the kind of service Id expect when buying a $2000 bike. I cant recommend College Park Cycles, and particularly Charles, enough.

I arrived before College Park Bicycles were officially open and was willing to wait till they were done with setting up for the day yet Phil immediately proceeded to assist me which I greatly appreciate. Phil helped me figure out the conundrum I had with my folding bicycles need for repeat changings of the rear brake cable and housing. He also made sound recommendations for replacement parts as well as educated me on how the different models function and would operate on a folder. I definitely appreciate Phils knowledge of folders. He also explained how the older and less efficient model of my shifters compares to newer ones and how it contributes to the problem and why I would benefit from a replacement. Many thanks for helping me become a better educated consumer!

Very helpful and friendly. Bought a bike here for the first time. Spent two hours explaining to me the different types of bikes. Great service!

I bought a Dahon folding bike there in 2007, and have taken it back annually for a free tune-up, which has usually been done on the spot within 20 minutes or so. A few years ago I was doored by a car, the bike was hard-hit, and I took it to them for inspection. After a day they told me the fork was bent, they could not adjust it because it was a safety matter. I confirmed this on my next visit - it was quite true - and they got me a new fork for a reasonable charge and quickly. All professional service here, no shortcuts. I am well pleased with their record of customer service.

Great fast service. As always, no charge for the gear adjustment (or any other routine service as long as I own the bike) as I purchased it there. And they welcome the dog.

Went in and got the Complete Overhaul done on my bike. I did, however, notice a small problem after only riding it twice. But I took it back and they fixed it on the spot. Graham and the rest of the staff are awesome. Thanks!-Gino

I needed a replacement shifting cable. It was done on the spot. An error in the chain threading was fixed the bike is working great.

Terrible customer service. Purchased bikes 5 years ago with no issue. I have left bikes for repairs in past. Today guy was busy and told me wrong time of the year with college kids coming back. He told me I had all year. Then called and got hung up on. Never again. I will not be back.

Had high hopes entering this place but the service was lousy and it cost me a tire. Spent 23$ on labor ,chain lube, and a tube having to fix the problem myself with another tire that hadnt been aggressively bent out of shape. It was a lightly used Geax Gato or I wouldnt be so upset.Seems to me the tech did something while installing to try and sell me a tire. Im very displeased they werent helpful at all and wouldnt even discount the labor after failing to install my tube and tire.

I bought my bike at their old location about 10 yrs ago. Ive been coming to them for service and they have been honest and trustworthy. The last time I was there I was coming from a bad experience at an Arlington bike shop where I had been quoted an astronomical amount for a new bike wheel.College Park mechanic told me he would try to replace the broken spokes and if that didnt work I would have to get a new tire. He changed the spokes, trued the tire and was super nice. Have worked with him before and yes they are sometimes swamped but I trust their service.Will continue to visit them and eventually get a new bike from them.

Great store, friendly and knowledgeable staff. Decent selection of parts and accessories

This established is all around horrific! Please dont waste your breath on these people, its a dirty business with shameless people.

Awesome place. The employee Mr. Craig I believe was his name was very informative and helpful. His recommendations and just the way he handled everything was great. I learned a lot about bikes in just the few minutes spent in the store. Im definetly going back to do business with them and would recommend anyone in the UMD, DC area to do so as well.

But customer service by manager all the buyers have to treated the same. Will never come back to the store.

Local homeless junkie proudly says that he was able to trade a few old bicycles for one almost new blue metallic three wheeler

I went there to buy a pressure valve adapter. Then I asked the guy at front desk about installing it. Then he said you tube is punctured. Then I bought a new tube and payed for labor. Then he said you former tube is not punctured(I already knew). Then they refunded me and asked me to buy a new piece. Now my bike is punctured.

There is no parking lots and the one near the store is private.!!!

Poor service, arrogant behavior and a complete rip-off! Please avoid...If you ever have to go, first ask them an estimate of expenses. I made the mistake of not asking them and they handed me a bill of $115, charging $85 for a tune-up which they charged $35 the last year! The old bike does not even cost $200 now (according to them)! If so, why would anyone spend $115 on a $200 bike? I will never go there again or recommend anyone to do so either.

Poor service

Bad customer service I called for help you telling buy a new bike

Always do good repairs. Very fair in dealings with people. Have been a customer for Fifteen years.

Its a good local bike shop.

Goood. Service

Not great. Thought the tune-up was just ok and they werent overly friendly. I went back because I wasnt satisfied with how they did the brakes. At first they tried to convince me it was dirt on the roads, but he did end up adjusting them for no extra charge. They also called saying my bike was ready, but when I arrived they said it would take another few days. In the end, they didnt even need the bike for the additional time! No apologies either.

They were busy and I had to wait... it was Saturday afternoon, after all. But I went there looking for an obscure part (axle nuts for a 10mm solid axle, larger than normal) and after digging around in three drawers filled with miscellaneous nuts, voila, there they were, and only $1 a pop. I like old shops that have all the weird parts you could ever need.

Ive been going to this shop for about 6 years. Might be even longer. Ive bought 2 bikes here and had many fixes. Usually not a problem. But my most recent experiences will have me taking my business to another store in the future (and there are plenty nearby).I came into the store about 2 weeks ago with a flat. Simple fix right? The tech starts on my bike while I wait, then after about 5 minutes stops and starts helping another person who just walked in. I wait more. After about 10 minutes he goes back to my bike. Yes! I think, almost done. BAM! He pops the tire. I then leave because I have a life and cant wait around for 30+ minutes. Run some errands and they call back, I pick up bike. No sweat.The next day, after one ride. The same tire is flat. Bummer! Bad luck? I take the bike back and explain that I just had it tuned. The tech (a new one) says its probably bad luck. I have doubts b/c the fist person clearly wasnt very good. Turns out the first tech didnt fix it correctly, but this tech does. Yes! I take my bike with me and Im ready to ride.Yet again, after a single ride, my tire is flat! Now Im getting frustrated. So, I take my bike back a 3rd time at 10 AM in the morning. Tech (another one) tells me to right my name on some paper and hell get to it. Cool, I got work to do anyways. Now its 2 PM and I havent heard from them, so I call. They havent got to it but will let me know. Its 4 PM and I havent heard, so I call again and explain Im going out of town in the morning and Id like to get my bike. The guy on the phone was getting rude with me asking, when do you want to pick up your bike? Me: is it done? Him, No. Me: okaaayy...um, so like whenever its done is when Ill pick it up.They call back about 30 minutes later and have phone issues. I cant hear the guy on the other line. So I call back, a woman answers and I tell her the whole story... she puts me on hold and transfers me. Ask the guy if the bike is done and he says it is. (No wonder Im having 99 bike problems if they cant track the phone). So I pick it up for the THIRD time and ask if they found the underlying problem.The guy (owner maybe?) talks condescendingly to me about how flats can happen for any reason and it could happen 50 feet from the store. Cool! I learned how tires work. Except, this time it was the techs fault for not fixing my bike the first 2 times.And no sorry for the inconvenience. No thanking me for coming back year after year. So now Im done. Hopefully this third time holds up. *fingers crossed* They get 2 stars instead of 1 b/c they used to be good. Definitely a downward trend though.Update: dropped to one star because my tire is flat again standing me at the metro in the rain. Who cant fix a flat problem after 3 tries?

Very helpful and quick. Fixed my flat, adjusted brakes, and replaced my chain in 15 min flat.

They charged me and did maintenence on my bike that I didnt ask for. Got my brakes tuned up there twice and they failed within a week. Then they said that my brake pads obviously needed to be replaced. Nice job guys

Cool dudes.. Just dont think your bike is the only bike alive!

DONT waste your time. Guy who fix bikes there is a fraud and a liar. I asked him just to adjust my brakes, and he told me 85$ and he need two weeks for that. I went to another repair place and offcourse they told me 20$ and they need 15min. So I am telling you please dont WASTE your time. You will only lose your money. Go somwere else.

Friendly and very informational helpful, honest assessment of my bike for repair, pick up for today. We shall see, on test ride😂😎

Awesome a pillar in the community

Ive always been very pleased with the staff and service!

Nice Guys, Great Customer Service! Ive neved had a problem there.

I tried selling an infrequently used bike I won at a charity bike ride there and was told that supposedly the dust build up suggested I was a BIKE THIEF.I offered to let him photo my ID and instead of reconsideration he mentioned calling the police.I would rate it 0 stars if possible

Everything Keep Up The Good Work