Although we are likely a small customer in the whole scheme of things, they did a FANTASTIC job for us! Quick turn around time and quality materials. The panels with circle-cut-outs for tubes fit perfectly. The grommets on 6 inch centers made the netting very sturdy and made installation easy.
Working here is my favorite part of the week, with a very welcoming and understanding work environment and a great team of coworkers!
**communication goes a long way. After my initial frustration, the manager reached out and was very surprised to hear of my experience. Without hesitation he was willing to help and make things right. Thank you to everyone at Incord who came together to help. To anyone reading this review, I hope you can see that mistakes happen, but it’s the willingness to make things right that make all the difference.I am sad to say my experience with your company has been a major let down. It was important during these times to support local businesses, but sadly I feel I made a poor choice in doing so. I spoke to Robin about ordering nets for a playscape. She sold me on the idea of having service members install. One service memeber came to help. He stayed for about two hours, after eating pizza we provided. He stated incord was allowing him to help. We got one net up, with little instructions. The employee never returned and my husband and I were left with $4000 worth of netting to install ourselves. We would have been better off buying a more affordable product from a larger company since no one was willing to keep their promise.
Best place to work at! They really care for their employees!