I had a terrific experience at Lia INFINITI. Everyone was warm & welcoming, and the entire car buying experience (which included a trade in) was transparent and simple. Dawn was an honest & helpful salesperson. Gary and Mark were both terrific as well. While I hope to drive my new QX50 for many years, when it’s time for a new one, I’ll make the drive to buy here again. I cannot recommend them enough!

They have some of the most beautiful cars around. Go see Daquan, hell take good care of you.

Id give them a 0 if I could: Overpriced, low-quality service, and this is coming from someone who has been doing car maintenance for about 5 years with them. All they have been doing lately is trying to rip you off extra money. For such an established brand, this is a disgrace

Thank you Lia Infiniti- you make my life easier when i need anything done with my car. Thank you for your help- and always being friendly and willing to answer questions. I really appreciate it !

Had a few major services done with them. Mike always took care of me & made sure the car was up to par & felt as if i was his top priority.

The credit card payment screen was glitchy...I had to swipe my card numerous times to work. I tried 2 different credit cards so it wasnt my card.The keys were fine but the buy 2 get 1 free only worked for the same key...

Lisa Dugan was a breath of fresh air at my last visit. She greeted me cheerfully and showed me to the waiting room. My visit for an inspection was quick and, when it was done, Lisa walked me to my car and made me feel like I was a special customer. Thank you, Lisa Dugan, for making a mundane morning special!

I have lived and traveled from coast to coast here in the United States of America. Throughout this experience Ive had the pleasure, and sometimes displeasure, of conducting business with a multitude of various Car Dealerships. As a result, I consider myself to be good judge of service, sales, and overall customer satisfaction within this arena. Im also a business executive who on most days doesnt have an adequate amount of time for his family, let alone time to compose reviews on Google. However, after purchasing my most recent vehicle from this dealership, I felt compelled to right this review. All too often people only make time to write poor reviews, but thats definitely not the case here. After carefully observing all aspects of services provided by this dealership and comparing against that of the other dealships Ive known, without reserve, I rank Lia Infinity NUMBER One. Sales, Service, Parts, Communications, Interactions, Attention to Details, Honesty Straightforwardness, Luxury Accommodations, and Swiftness of Operations, this place did not fall short. If you are considering the purchase of one of their epic luxury vehicles, I highly recommend you take action, go there and see for yourself the authenticity of my review. Im confident that you will not be disappointed. Not only has this been my experience, but also the experience of other individuals who took my word, went to the dealership and found out for themselves. Even if you think you may not qualify, still go. They have long standing relationships with financial institutions that may be able to afford you the opportunity to purchase without stretching your financial circumstances beyond your limits. Now, enough about Lia. Time to get back to my Q50 Red Sport 400 Twin Turbo. Peace

Great dealer, one of the best in the area. Bill Kane has helped me lease two vehicles and each time he makes sure everything is perfect. Managers Gary and Jeremy are also excellent, always willing to do anything to help get you the deal you want.

Dawn Owens is an absolute all star! She made the whole process of returning my lease and leasing a new vehicle quick and easy. From the first time we spoke, she was very honest, personable, knowledgeable and professional. After hearing my needs to make the deal go through, she worked diligently to get it done without being pushy. This is the first time Ive ever walked away from a car buying experience feeling great about everything. I would definitely recommend Dawn Owens to anyone looking to purchase a vehicle.

Dawn Owens at Lia Infiniti has taken great care of me for many Infiniti car cycles…as well as, my wife and daughter whom I referred there because of her…she is friendly, hard working, knowledgeable and a great diplomat for Lia…and she is pretty as well… she is a sharp sales person but ultimately wants to build repeat customers by building a relationship with each customer and by going the extra mile…ask for her by name if you go to Lia Infiniti…in fact go to Lia because she is there!

They handle literally everything there! From start to finish they are very welcoming and I text or call Kevin in all the time and hes more than willing to help!

Dealing with Lisa in the service dept a very pleasant experience. She answered all my calls. She made arrangements for my car to be picked and delivered back. Great experience

In the service department of Lia Infiniti, Lisa Dugan does a great job. She is friendly and welcoming. She thinks of everything to make a service call a pleasant experience. Plus Lia washes my car at the end of every service visit.

I have purchased two QX80’s at this dealership and have had nothing short of fabulous customer service.Matt Craver was the gentleman that sold me my most recent car, and is now in the service department. He was there from the beginning getting me the perfect car and all the steps along the way, whether it be service or simple questions, day or night he’s there to help. I don’t see myself at any other dealership.EXCELLENCE.

Wish I could give more than 5 stars. If you are in the market for a new or used vehicle you need to get here and see Kevin Carhart. Amazing customer service from start to finish. Honestly this was the simplest car buying​ experience I have ever had. Thanks Kevin for all of your work and getting me into a new ride!

Returning customer here, assisted by Kevin C. both times. Kevin is great to work with. He is professional, patient and will try his best to get you a superb deal. I looked at other dealerships and also liked another option/vehicle but in the end I chose to go with Lia Infiniti in Latham. Why? Because my past experience with Kevin, with the finance staff and with the service staff have been incredible!

I had an amazing experience at this dealership. The entire process was pleasant, and my sales person Daequan Woods from the very first interaction was calm, pleasant, professional and genuine. He helped make my car purchasing stress free!!!!!! The finance manager Mark quickly got me approved hassle free and made me feel so comfortable during the financial process. Together, Daequan and Mark worked professionally and with great friendly integrity. Thank you, thank you, thank you!!!!! I will be back and plan to highly recommend you to all.

I love the Infiniti dealership in Latham and my girl Lisa Dugan is the best!! I feel like Im right at home. They really take care of you. Its all about the details with them... like giving you a loner car when they know its going to take longer than you anticipated, and waring booties and gloves to get in and out of your vehicle as to not leave any grease stains behind, and of course the cleaning and washing of the car so when you leave you feel catered to almost like your the only one there! Thank you Lisa Dugan for working so hard and making me feel special!

Great experience recently, BEST car buying experience to date at Lia Infinity. Daequon in Sales was professional, communicated quickly, no pressure Sales experience. Mark in Finance was also very helpful, thoroughly explained everything, no pressure experience, and very friendly!I was concerned about Tire Tread Wear on a used vehicle and the Team went out of their way to get me a great deal on 4 Brand New tires.HIGHLY Recommend!

Great team of people to work with. The service department is extremely knowledgeable Matt Craver really took care of things for me

Lia Infinity Cohoes NY - I had the most incredible experience at this dealership. There was a slight issue and they rectified it immediately. I am a repeat customer and Lia infinity will also be the place I will always go to for a car. I cannot say enough about Jeremy and Kevin. It was a very pleasant experience and the customer service is impeccable.

I just bough a car from them they went out of there way to hel me

Record time locating the vehicle I was seeking. Jake was able to locate it, set up delivery and the process was extremely smooth. The team works together between sales and service to exceed the customer experience.

GREAT SERVICE AND A GREAT DEALERSHIP

10/10 experience couldn’t have done anything better, they got me in the car I wanted for the price I wanted to pay the same day I walked in. Would 100% recommend checking them out!

I was extremely impressed from the time I entered the facility to when I left. Great people, great service. It pays to bring your Infiniti to a dealer who knows the vehilce..great job Lia..

Daequan was an awesome salesperson. Totally knowledgeable About Infinity, not pushy, and helped me thru the process. I bought a Q50 Luxe and I’m completely happy. Go to Lia Infinity for a great experience.

Thank you, Sami Daewood, for your dedication to finding me the perfect vehicle. I told you exactly what I wanted and you delivered even more! I am so appreciative for your positive energy, honesty, patience, effort, communication, responsiveness, and...and...and!! You are a tremendous asset to Lia Infiniti! Thanks times a million!

The best thing about going here to get stuff done is their warrenty and loaner car, now that they dont give out loaner cars to cars getting work done there is no real reason to go here. Everything I had done here had to be brought back to be done twice, break rotors and pads, hydraulic steering pump, TPMS issue. If any work on your car is done by a third party, they will automatically blame the third party and not look for any other causes.

I would just like to take a minute to give high praise to the team at Lia Infiniti, especially Jeremy! During my recent visit, Jeremy was extremely kind, genuine, and a gentleman from beginning to end, as well as a true professional. He took his time to get to know me and my situation, in order to me explore options that would fit me best. His extensive knowledge and experience in the auto industry was unlike anything Ive ever experienced at any other dealership. Thank you Jeremy for your patience and answering the long list of questions I had. I will most definitely be back and recommending all of my family and friends to you!

Nice and clean facility... you guys have always went out of your way to make it a good experience for my family. From the service department to the sales people, I highly recommend this place. Oddly enough even the general manager is a nice guy.

Always a good place to go. Friendly and Clean. Buying a car is just as good. Anyone of the sales team will be there to help.

I set up an appointment for airbag recall on my 03 Infiniti earlier in the month. My Grandparents purchased the car from this location in 2002 and I got lucky to take it under my wing a year ago. I asked for a loaner car because I’m not in the Latham/Albany area. I requested to drop the car after work prior to the day of repair. Upon arrival I’m met with a gentleman who was confused to why I needed a loaner and proceeded to go into the office next to his. He proceeds to ask me my age, then after asking if I’m the owner of the car. He told me I looked young and it was 21+ for loaner cars. I offered my ID to ensure I was 29. Not sure why I was asked if I owned the car. All of which were confirmed when I called and e-mails to verify my request. After evaluating the situation more he tells me they didn’t have one of the parts in. I drove 90 minutes from my job to have unprofessional service to add 3 hours worth of money into my babysitters pocket to do it all over again at a later date when the part arrives. A simple call or e-mail was simply needed on Infiniti’s end. Very unprofessional from a high end establishment.

EXCELLENT SERVICE, SAMI IN SALES AND MARK IN FINANCE MADE THE EXPERIENCE A PLEASURE. I RECOMMEND LIA 100%

Excellent service provided by Matt Craver scheduling the appointment and Lisa Dugan for handling the inspection for free using online coupon! Plus a beautiful car wash! Thanks so much!

What a wonderful experience we had at this dealership. Started out texting with Kevin about the vehicle and setting up a test drive, then sitting down and negotiating with Dawn and finally agreeing on a deal and purchasing a wonderful, beautiful vehicle, then finishing off the paperwork with Mark. The process was quick. easy and everything was easy to understand. All my questions were answered and they got us a great interest rate. We highly recommend this dealership and we will return when we need to purchase another vehicle. Great team!!!

As a first time buyer on my own I could not have had anyone more patient, helpful, and understanding than Daequan Woods and Mark in finance. Daequan beyond helpful. He was extremely patient and understand of any questions, comments, and concerns I expressed to him. He helped me with all the details of my trade as well. I told Daequan my price point and what I was looking for. He went above and beyond what I could have ever imagined. He was the easiest to talk to and made the entire experience comfortable and easy. I would suggest this dealership, especially Daequan to anyone! I walked out the next day with the car of my dreams. I don’t think I will be buying from anyone else again!

Our salesperson was Dawn Owens. She brought the car over for a test drive and patiently explained everything to us (twice). Dawn is by far the best, we have been buying cars from her for years. Thanks for everything, Dawn!!

This is my second purchase from Lia Infiniti in less than 3 years. My entire experience (as usual) was excellent and hassle free. I picked out which vehicle I wanted from the virtual showroom. Having owned an Infiniti, I already knew they were an exceptional drive. The transaction was seamless thanks to my salesman, William Kane. My vehicle was ready when promised, and it is always a pleasure to complete the transaction with Finance Manager, Mark Perrotti. I am sold on Infiniti, and Lia Infiniti will always have my sale. Their service department is superior, and I look forward to my ongoing relationship with Lia Infiniti of Cohoes, NY.

This dealership went above and beyond to help me get into the car of my dreams a brand new 2020 q50. The sales staff are very friendly and amazing Everyone did a little to help me out. They even scheduled my first service appointment for me. I highly recommend buying a car from this dealership.

My sales person, Peyton Rice, was very helpful and I was in my new car the same day! She is very professional and accommodating, and was able to get me the exact features I needed in a car.

I called and left several message and waited 3 weeks for a call back from the service dept. I finally got an appointment on 9/14. Was told a part needed to be ordered for my vehicle. It’ll be in within a week. They’ll call me to bring my car in to replace the part (which btw they messed up to begin with and failed to tell me). It’s more than 7 weeks now...still waiting for Service to call me.Received a call from a new member in the sales department..wanted to know how things were going with the vehicle, etc. I expressed my concern about not hearing back from the Service dept. He assured someone will get back to me immediately.Nothing as of right now...You disappointed me Infiniti!!!

I usually don’t write reviews however in this case I feel everyone should know about the best experience I have ever had at any dealership Dawn and Mark were Gos sent extremely Professional I received a great price for my QX60 and my warranty. Beyond being in love with my car I was over pleased with the service there was no point where I was confused or unsatisfied I definitely recommend this dealership to any and everyone who wants to purchase a car without any hassle or run around thank you so much guys as an individual who has purchase cars before I could not imagine going anywhere else again stay wonder and someone PLEASE GET THEM A RAISE

Lia Infiniti is all about making the customer happy. Staff was knowledgeable about what cars they had on the lot and the facilities were top notch. I was highly impressed with their state of the art service facility and waiting room area.

I am beyond grateful and humbled with my now 2nd vehicle purchase from the LIA Infinity Team! The salesman was extremely insightful, and made my purchase exciting and stress free! The Finance Dept. deserves just as much credit for making it a breeze on my end. I knew how much I wanted to spend and the Lia Team worked magic on making purchase a happy one! I highly recommend Lia Infinity If your shopping for a new vehicle. If they don’t have what your looking for on site I promise you they’ll find it! Thanks again to the Sales/Finance/Service Depts. for everything you do! The GM should be proud!

Nice inventory, well trained staff.

Very caring and courteous service and attitude. He stays in contact through completion of the job.

I could not be happier with my purchase! Bill Kane ensured I felt comfortable from the start, he answered all my questions knowledgeably and not once did he pressure me to make a decision. He was kind and patient and really made the car buying process smooth and enjoyable. I love my new QX50 and Lia has provided incredible service so far. Thank you to all!

Bought a certified pre-owned Q60 red sport from Dawn at Lia. Beautiful car I love it. Very pleasant buying experience.

Lisa Dugan is very thorough, friendly and is a pleasure to work with.

I brought my Q50 in for a routine oil change and mentioned to the service writer that the chrome on my rims had flaked in a few spots. Without hesitation Brian Lomnicki inspected the rims and said they would replace all four rims under warranty. No charge to me.Brian was professional, friendly and very helpful. Great customer service.

Had a great experience at this location and was able to get into an amazing car that is now mine! Great staff! Daequan was amazing as well as mark the finance manager!

I have bought three cars from Lia Infiniti and every time it has been a superior customer service experience. The now General manager Jeremy Rolfe is always willing and able to help and get a deal done so that the customer is satisfied when they leave. The salesman are also top shelf and on my last purchase I worked with Bill Kane which was a phenomenal experience as well. I highly recommend Lia Infiniti for all you car needs including service.

I love this team! They are so attentive to every aspect. Whether youre there to buy a car, get an oil change or just call to ask a question, everyone is so friendly. My salesperson - 3x now - has never made me feel pressured to buy. Ive even had them bring vehicles from their other stores when I needed a 2nd car but, a pickup truck that clearly wouldnt be an Infiniti. I feel like I can be honest and real with their entire crew. From Kevin in sales to Lisa in service, they are truly the only dealership Ill ever need!

I’ve bought 4 vehicles now from the Lia Auto Group, and the salesmen at Lia Infiniti. I can honestly say that know for a fact we’ll be back there again soon. They’ve been outstanding during the sales process, and the service as well .. as a matter of fact I still bring my Toyota truck to Lia Infiniti for service because they’re pretty awesome to deal with.Theyve gone out of their way twice now to help make the deal work when the time was right.Real studs over there.

Jacob Willi was exceptional as a Sales Consultant. He listened to our needs. He was very well versed in his products. He made the entire process of purchasing a new vehicle light-hearted and enjoyable. Executive Manger, Steven Coons, also participated in bringing the deal to a close. He was truly attentive to our needs and very flexible, assisting us to make the deal come together seamlessly. It was a very pleasant experience for us. We would recommend Lia Infiniti in the future.

Our service manager was Matt. We initially wanted an oil change and inspection to make sure everything on my new QX80 was functioning at top performance. However, Matt took an exceptional amount of time communicating and explaining several things that he recommended should be done. Bottom-line when I asked where I go to pay the bill he said there wasnt any bill, that Lia wants to ensure their customers the highest quality service after the sale and this was part of their thank you for our business. Frankly, in all my years of dealing with car dealerships this was absolutely the first time the service department actually lived up to what they told me prior to buying a car. Matt asked us if we wanted the car washed and we told him that we did and after about thrity minutes he returned and told us our car was ready. I wanted to tip the guy that washed the car and Matt told us that he had already left for the day and that he washed it himself. Unreal! So I tipped Matt. Matt should be rewarded in some way by Lia for his outstanding service. I will never buy another car from anybody other than Lia!

Can’t say enough good things about this dealership! They make buying a car such an enjoyable experience! I recommend then to everyone I know!

We purchased our QX60 from Lia Infiniti. We couldn’t be happier. They make routine service so easy! A special shout out to Jeremy Rolfe for his assistance and professionalism!

Very smooth car buying experience at Infiniti for the QX60. Everyone was professional, knowledgeable, and helpful. Cannot thank them enough for their professionalism. Highly recommended!

Lisa Dugan was extremely helpful in getting my car fixed as soon as possible. My car had some complex issues going on and she has gone above and beyond to answer any and all of my questions. She has been consistently helpful and I cannot recommend her enough!!!

Jeremy was a outstanding, very professional and knowledgeable salesman. I told him exactly what I was looking for in a car and he delivered and I’ve never been happier. Thank you lia Infiniti and Jeremy for selling me my dream car!

Very helpful in getting the exact vehicle I wanted. Great customer service

Jonathon Hayes and the entire Lia service team goes beyond the call of duty to make your service experience a pleasant one. This was my second scheduled service appoint and it was quick and efficient. My car was checked in immediately and my loaner car was all set and ready to go. The facilities are spotless and the staff seems happy to be there. Jonathon called me to let me know my vehicle was ready for pick up and on my way home I picked up my vehicle. Smooth and easy transaction. Top notch.

Top notch staff with helpful insight and consulting skills. A truly exceptional car buying experience!

I worked with Colin Barth at Lia Infiniti and had a wonder car buying experience. Colin went out his way to ensure I got what I was looking for in a new vehicle, at the price I wanted to pay. The follow up and customer service has been first rate as well...

I can honestly say Ive never been so impressed & pleased with any other dealership. Ive had my share of dealerships and automobile experiences and i can assure you this experience was new and improved from the moment i entered the showroom.

Just picked up our 3rd QX80 from Dawn Owens at Lia Infiniti. Dawn goes above and beyond to make us happy. Practically worked the whole deal over the phone while Dawn was on vacation we could not be happier with her. BTW theQX80 is a incredibly safe vehicle, my wife and 2 year old daughter were T boned,flipped over, landed back on the wheels and they both walked away with no injuries.

Lisa Dugan assisted me and was very efficient, courteous, and aware of all COVIDsafety measures. If I were to bring my car in again for service I would request Lisa

Got a great deal on an amazing car and jacob provided great service and communication in purchase of this vehicle. Overall im very satisfied even taking that 3.5 hour drive was worth especially on the way back home with the new V

We purchased a 2019 Infiniti QX60. Service couldn’t have been better. Price as well as quality of car simply cannot be matched.The staff was professional, knowledgeable and efficient.We will be doing business with Lia Infiniti again in the future!Thank you!

The cars are beautiful with a whole bunch of awesome features, but there’s always an issue with these cars. I have a leased vehicle with them and I only put 19,000 miles on it since I’ve had it for the 3 years. Always an issue with the tires, always an issue with the sensor, always an issue with the coolant. When you go there for an appointment, they tend to overbook, so you’re waiting extremely long for something that shouldn’t take over an hour. They lack in customer service, if you aren’t in contact with the sales department everyone seems miserable. When I checked out for my service, there were things listed as “other” and I asked what that meant and she stated that she doesn’t know... Staff (especially those who are helping people check out) should be knowable about accounting’s language and be able to explain stuff like that to customers. There needs to be an all day training for time management and customer satisfaction for all staff.

I’ve been shopping with Lia Infiniti for 5+ years and they are the only dealership that I will purchase and service my vehicles from. I’ve always received a warm welcome upon entering from all of the staff. Kevin Carhart has been fantastic at helping me find what I’m looking for every time despite me being very indecisive. Jeremy and Gary are the best when it comes to working the numbers and truly care about the customers, not just the sale. Just tell them what you’re looking for and they’ll go out of their way to find it.Lia Infiniti has a great team. My family and I will be purchasing all of our future vehicles from them.

Everyone was so pleasant...This was the Easiest..Stressless car buying experience ever...Lia Infiniti Rocks..

Helpful, friendly environment

Purchased an off brand, used vehicle along with an oil change/tire rotation warranty. New person Matt Craver in service was wonderful to work with. Ive previsouly worked with Nathaniel Brown and Lisa Dugan. Also both great to work with.

Jonathan Hayes greeted me immediately upon my driving into the service area. He addressed my service needs promptly and efficiently. Service at Lia Infiniti is always a pleasure.

I always have the best experience with the service department at Lia Infiniti. Jonathon Hayes makes everything hassle free and provides quick and professional service every time!! Love it there!

Brought my car in for service. I have to say it was the best I have ever been treated at a car dealership. Nate and Lisa were amazing and took care of everything, hassle free. I would highly recommend Lia Infiniti. I look forward to purchasing a car from you guys in the future.

Kevin Carhart greeted me on a snowy day and spent lots of time educating me on the product line and options available.Because of this I was able to make a very informed purchase decision. When the vehicle arrived he took the time to train me in most of the capabilities. I could not be more pleased with the purchase experience or the vehicle I am proudly driving.

I just bought my first car with Lia Infiniti! Couldn’t have asked for better service. All the employees were extremely helpful and thorough with the process. Especially Kevin Carhart, he set me up with a great deal for my dream car!

Lisa Dugan is knowledgeable, friendly and always goes above and beyond! I wouldn’t have my care serviced anywhere else! Thank you Lisa for giving me an amazing experience to tell all my friends.

BUYER BEWARE – LIA AUTOMOTIVEApril 2020, we purchased a 2011 FX35 from Lia Infiniti, Latham, NY 12047 an authorized dealership for $17,339.00.During the course of several conversations, email and text exchanges, it was represented to us that the vehicle was in good condition with no problems. In fact, our sales representative told us this car will sell fast as its in perfect condition!Because of the Worldwide Pandemic, we were unable to take in for an immediate inspection upon arrival, although trusted that since this car was coming from an authorized Infiniti dealership, it would be in workable condition. As you can see from the screen shots, we put very few additional miles on the car, because of the shut down; and despite the label for an oil change (see screenshot) took the vehicle to our local AAA certified automotive repair shop for its first oil change, even before due. Much to our surprise, the repair shop advised, we cannot and will not work on this vehicle as the undercarriage is completely destroyed by rust.Everything from the front of the vehicle to the rear is completely covered in rust. Moreover, the rust is so bad that it has already started eating away at the undercarriage into the floorboard of the car. The repair shop said that to repair just the rusted out exhaust pipes would likely cost well over $7,000-8,000 as the entire system from the manifold to the muffler would need to be replaced. Almost all of the bolts are frozen and cant even be unscrewed.Moreover, the vehicle requires the following work as well:· Replace Engine Mounts· Power Steering Fluid Leak-Replace steering rack· Exhaust Pipes Rusted· Rear Shocks Worn OutIn addition to the sale price on the car, we paid $1000 to transport the vehicle, and $1500 in taxes and registration of the vehicle.When approaching the General Manager Jeremy Rolfe with regards to this issue, he responded:I have attached for your review a copy of the NYS Limited Warranty . Also included is a copy of the car fax showing that the vehicle was a one owner , no accident vehicle which had all its maintenance done in a timely manner.Also I reviewed the photos provided . I do notice surface rust on untreated metals which is consistent and reasonable for a 10 year old vehicle.You have had the vehicle for more than 3 months and have made no attempt to call the dealership with any concerns in condition and or drivability. The prior customer had no history of concerns with any of the concerns you noted and my technicians made no note of it in their used car evaluation. We believe we delivered a vehicle in good working condition and adhered to all NYS guidelines.One can certainly recognize our dismay in learning that a reputable company like Lia Automotive Groups standard is willing to defraud the public and sell a car with $10,000 + damage, along with your pride in your “multi point inspection” - that your service staff was unable to notate any of the corrosion, anywhere! More importantly, zero concern by this negligence, the risk they put a mother and her children out on the roads.To document an outright lie, that this car was in “good working condition”, is downright fraud.Never mind, the financial burden with one dismissive email. No guts to even a return a phone call.

BUYER BEWARE – LIA AUTOMOTIVEApril 2020, we purchased a 2011 FX35 from Lia Infiniti, Latham, NY 12047 an authorized dealership for $17,339.00.During the course of several conversations, email and text exchanges, it was represented to us that the vehicle was in good condition with no problems. In fact, our sales representative told us this car will sell fast as its in perfect condition!Because of the Worldwide Pandemic, we were unable to take in for an immediate inspection upon arrival, although trusted that since this car was coming from an authorized Infiniti dealership, it would be in workable condition. As you can see from the screen shots, we put very few additional miles on the car, because of the shut down; and despite the label for an oil change (see screenshot) took the vehicle to our local AAA certified automotive repair shop for its first oil change, even before due. Much to our surprise, the repair shop advised, we cannot and will not work on this vehicle as the undercarriage is completely destroyed by rust.Everything from the front of the vehicle to the rear is completely covered in rust. Moreover, the rust is so bad that it has already started eating away at the undercarriage into the floorboard of the car. The repair shop said that to repair just the rusted out exhaust pipes would likely cost well over $7,000-8,000 as the entire system from the manifold to the muffler would need to be replaced. Almost all of the bolts are frozen and cant even be unscrewed.Moreover, the vehicle requires the following work as well:· Replace Engine Mounts· Power Steering Fluid Leak-Replace steering rack· Exhaust Pipes Rusted· Rear Shocks Worn OutIn addition to the sale price on the car, we paid $1000 to transport the vehicle, and $1500 in taxes and registration of the vehicle.When approaching the General Manager Jeremy Rolfe with regards to this issue, he responded:I have attached for your review a copy of the NYS Limited Warranty . Also included is a copy of the car fax showing that the vehicle was a one owner , no accident vehicle which had all its maintenance done in a timely manner.Also I reviewed the photos provided . I do notice surface rust on untreated metals which is consistent and reasonable for a 10 year old vehicle.You have had the vehicle for more than 3 months and have made no attempt to call the dealership with any concerns in condition and or drivability. The prior customer had no history of concerns with any of the concerns you noted and my technicians made no note of it in their used car evaluation. We believe we delivered a vehicle in good working condition and adhered to all NYS guidelines.One can certainly recognize our dismay in learning that a reputable company like Lia Automotive Groups standard is willing to defraud the public and sell a car with $10,000 + damage, along with your pride in your “multi point inspection” - that your service staff was unable to notate any of the corrosion, anywhere! More importantly, zero concern by this negligence, the risk they put a mother and her children out on the roads.To document an outright lie, that this car was in “good working condition”, is downright fraud.Never mind, the financial burden with one dismissive email. No guts to even a return a phone call.

Buying a car via phone and email is not easy, but Bill Kane made the experience as easy and pleasant as possible.

On 7/8/20 I came into Lia Infiniti for my final oil change as my 3 yr lease is coming to an end.My motor was making a funny noise. I thought it was my A/C compressor. I was immediately meant by service supervisor Lisa Dugan. She said that it was my Engine Fan Assembly. She of course was right. Lisa has been so nice to me every time I have come in. She always got me signed in right away or if a loaner was needed she had It all set up. The whole Service Dept At Lia Infiniti have been great. I would recommend anyone looking to buy a Infiniti to go to Lia Infiniti of Latham. I am sure you will love your vehicle and know that when you bring your car in for service that Lisa Dugan will be there and she will take care of you as she did for me

Went into the service center to diagnose some electrical issues. I was treated very fairly and professionally. They diagnosed my issue, checked how I wanted to proceed, and were very kind about everything. Appreciate the assistance, and the car wash was an unexpected treat. Thank you!

Sales consultant was knowledgeable, informative, low pressure. Enjoyed the experience. Am looking forward to test drive this Saturday morning with the wife.

I had a good experience with Kevin. He worked with integrity. I appreciated his help and excellent communication

Jon Hayes was a tremendous help when I unexpectedly stopped in for service due to a flat tire. He took the car immediately and did all he could to get it done as quickly as possible, even though I didn’t have an appointment. It made my annoying day much easier!

The sales representative Dawn Owens provided me with personalized customer service. She made me feel very comfortable and that I could trust her and that she was providing me with the best deal for the money that I wanted to spend. Ms. Owens was in constant communication with me throughout the entire process. She kept me well informed about the negotiating purchase price and what to expect when I came in to finalize the deal. Once the deal was finalized Ms. Owens took the time to show me how the various components worked in the vehicle. At the end of the process I left feeling confident that if I had any issues or concerns Ms. Owens would not hesitate to address them.My daughter recently purchased a vehicle from Lia Infiniti as well and although she did not work with Ms. Owens if I were asked I would recommend Dawn Owens as a contact person at Lia Infiniti. She was recommended to me and what I was told about Ms. Owens customer service was absolutely true. She provided excellent customer service.Thank you!

I had a great experience at Lia Infiniti purchasing a 2016 Q50. Bill kept me updated and stayed on top of things. All of the other managers and staff were professional and polite. All of my questions were answered promptly and my options were presented clearly. They had a great in stock selection to choose from including used options. The location is great, Lisa in service is incredibly knowledgeable and helpful, the drive-in garage is nice, and that is coming from someone who has generally driven Toyotas for over 20 years. Do your research and youll have a VERY smooth experience at Lia Infiniti!

I was looking at different car models... BMW, Mercedes, Lexus, Audi, Jaguar. Dawn Owens showed me the Infiniti Q70. Wow! The Q70 is beautiful. The base model comes with 330 Horsepower, beautiful lines and accents, luxurious interior. There is a comparable car with each make, but Infiniti seemed to edge them out by being less expensive and more stylish. I was upgrading so price was a factor. Dawn and the management team found a way to make it happen. I was treated great, the managers were friendly and they made sure I knew about all of the features. I found it to be an affordable upgrade.

Lisa Dugan was very helpful and prompt with getting my car serviced. Lia Infiniti is always a pleasure to visit!

Lisa Dugan is always friendly and personable. She puts the needs of the customers first and I always walk away completely satisfied.

I have never been treated better than at Lia Infiniti. Whenever service is required or if I just have a concern or question, I am met with a quick and knowledgeable response. Jonathan Hayes is my “go to” guy at the dealership and over the last 24 months he has been there to take excellent care of my car. I love this car and feel completely at ease that Jonathan does his best to be sure that it is in perfect condition.

The people there are very friendly, compassionate, personable. Lisa took very good care of both of my husband and myself. She insisted on making our complementary cups of coffee. Lisa made us feel as though we were her own family or friends. Hats off to you Lisa , we are truly looking forward to seeing you next week. Lisa you personally went out of your way to actually HELP us out by the way so THANKS Lisa.

Thank you Lia Infiniti Service Team! I have nothing but praise for the seamless service experience. Lisa was amazing to work with. She kept us informed about our car, they loaned us a car while the service was being done and in my opinion went above and beyond my expectations. Kudos to you guys and thank you again. Sheila

Terrible service I do not recommend.