Wow, excellent service. I asked for part numbers for wipers and air filters. The person at the register wrote the part numbers for my reference. Another associate was already pulling the items for me. The manager cheerfully added a military discount and thanked me for my service. Thanks for being awesome.

Super customer service. Good stuff everywhere!@

Stopped in for a battery and they had no clue what they were talking about . Some of wich was there machines fault as it said that my batterys good. But if they had proper knowledge they would have known the machine was wrong after I explained all the symptoms. An associate even told me that with a bad alternator when the battery dies the car wont shut off. Went to advanced and they said the battery was dead immediately after testing. Now advanced does have nicer equipment for testing but that doesnt excuse the employees incompetence.

Stopped in for the OBD II diagnostic tool. It worked well. Easy instructions too, and of course at no cost.Thanks AutoZone.

Needed a new battery and Hurairah worked hard to get my battery changed and installed correctly. This was not an easy task due to rust and corrosion and he carried on with a wonderful demeanor and great determination. Will use this autozone for any car parts I need in the future.

DO NOT ORDER PARTS FROM THEM!!!! I ordered parts in the store and was told it would be at the store by 10am and they never showed. Then I was told I would get my money back immediately and that was false. THIS STORE IS A JOKE! I will never do business with these thieves ever again…I suggest you look else where for your car parts

Auto parts and accessories. Helpful staff.

Super friendly and helpful staff

The staff at the Cockeysville Auto one has always been very helpful, no matter what the situation or question has been. Their prices are reasonable, plus you get expert advice to answer any questions you may have. Felt the need to purchase my own code reader as I have a Jeep and the check engine light is constantly on 🙂

Sent my daughter there to have her battery checked because of an issue over the weekend. She was told to go to another AutoZone or come back later because there was only 1 employee on duty so they couldnt do it. Really??? So schedule more people or dont advertise that you offer services that you cant do.

Need more knowledge and more friendly

Didn’t want to install a battery. Man came out to my car complaining that he is not a mechanic….😣

They were great. The Jeep dealer was going to charge me $60 to test my battery. They did it for free at Auto Zone. Very friendly

Great service here. Helpful people and they re nice about it. Some places are rude about questions but they dont judge you here. Quality parts and service thumbs up.

Maurice at store #4657 was incredibly rude and unhelpful. I visited the store on 2/3 at which time he allowed another customer to interrupt our transaction because the other customer “seemed upset.” He then sold me the wrong windshield wiper blade. I had to travel to a different store to pickup the proper piece (which fit beautifully, and someone offered to put it on for me). When I returned to store 4657 on 2/5 Maurice told me I was wrong and simply did not understand anything about cars. He then refused to allow me to return the incorrect wiper blade that he originally sold me, offering “store credit.” I explained that I did not want store credit as I had already gone elsewhere and no longer needed the part. I asked Maurice for a customer service number which he wrote down for me, but the number he provided was not in service. I looked up customer service online and was given a transaction number and told I would be able to get my money back no problem. All in all my experience was unpleasant and autozone lost my business. Will not be returning to Maurice’s store.

Thank you Donavin for being so helpful at the Cockeysville location such a gentlemen you saved my arms today! Queen~

Worst service I ever had!!! No help at all!

Great place but they gave me the wrong part

I needed a battery for my car and Clay, one of the guys working there was very helpful and changed out the battery for me. It was very quick and professional. Thank you so much!! Great store and staff

Staff was very nice and looked up the part I needed very quickly.

Very friendly nice and helpful!!! She checked the old battery let us no it was no good changed out the battery really fast and we were on our way again . 🙂🙂🙂

Poor service.First and last time here.

The staff greeted as I walked in and asked if he could help me , He quickly located what I needed.

Great prices & parts for my 2013 Chevy caprice police car, parts that other stores didnt have, I would have had to go to the dealer to get thx Autozone.

Overprices and not have Decals.

I called to check availability on a part and I provided the part number of is looking for. Clerk adviser he was too busy to look it up and Id have to call back later. Not wasting my time Ill just drive to advance

Gentleman who helped me was very personable and helpful.

Auto Zone is always an amazing place especially since I love to work on cars and since I used to race em. Love it

I was stranded and broke down on their lot. Needed a battery but was having a hard time pin pointed the exact one to for my vehicle. They were more than patient with me after in and out of their store for their help and 3 different battery exchanges until we got it right. Thanks for such a patient, understanding, and help staff and experience...

Staff very attentive even with all the COVID 19 restrictions. Was in and out very quickly with everything I needed for my brake job.

Worst experience I’ve ever had with an auto part store. While this store/location is most convenient, I will not spend another dime here. I called to verify parts availability and was told 2 of 3 were in stock. I get to the store and of course, nothing was in stock. This isn’t an issue. I purchase what I can and the rest is ordered and I was told would arrive next day.I called 3 times throughout the day on the following day (yesterday) and each time I’m told the order has not arrived. My husband made the 4th call at 4:30 pm and was told 2 of 3 parts were accidentally shipped to a store in Baltimore City! I called 3 times and nobody caught the error. Needless to say, I had to drive to the store they were shipped to pick up. The final part never arrived on yesterday. I went into the store today to pick up since nobody called me and I was told it would not arrive until Tuesday.Everyone is sorry for the inconvenience but they don’t care enough to try and right their wrong. There was no offer to check stock at another store or anything of the sort. I would have appreciated someone going the extra mile since I am spending my hard earned money. They didn’t care about sending me out of my way or the inconvenience caused to me by a mistake of the staff at the store. At one point this was the only places I’d shop for auto parts. I’ll drive 2 miles down the road if it means I’ll get the customer service I deserve.

A little slow to help, but generally very knowledgeable and helpful staff during the day.

I needed a new car battery. Versus making me wait, one of these wonderful gentlemen came out in the rain (I told him he could wait!) and replaced the battery for me. Thank you, thank you, thank you!

Very professional and courteous employees.

Good service 👍

Although they didnt have my cabin air filter on hand , they printed out the filter number and told me which location had it in stock.

I always get good service when I go to this location. Ashley is excellent. Every time I go there she goes above and beyond for the customers. Came back in months later and had her again and she remembered me. She’s knows her stuff.

Very helpful

Even though I already knew what kind of oil my car used the guy at the register was still nice enough to look up my car info so I left with exactly what I needed.. Great Customer Service!

Very good for things you need for your car

Usually understaffed. Not always the best help depends on who is working

Very helpful people, thank you again Clave, for offering one of the best services.

Every time I come to this store I get excellent help and frequently someone goes over and above. Yesterday Kian (I hope I spelled that correctly) was amazing. I had a light out on my Jeep Wrangler, he not only sold me the bulb, he installed it! There arent many dealers around that do that. Any time I need a part, I come here!!

Great service, people, and fantastic advice

Wonderful customer service, Keon was very helpful and knowledgeable, and helped me learn some things about replacing car batteries and the safety measures involved.

Very helpful and personal service.

Clean and quiet. I like that the employees, left me alone and let me browse in peace.

Great location and service.

The customer service was very quick and friendly. I had to change out a battery and although busy, they helped me without sacrificing the other customers time.

Good place to get auto parts

Worst experience at an auto parts retailer EVER. Will NEVER shop here again!Purchased a set of brake pads on Sunday and once we had taken off the old & started to assemble the new, we realized that the package included 3 inside and 1 outside pad. Called the store to ask about exchanging the 1 pad that was incorrectly packaged, and was advised that we would need to return ALL FOUR in order to exchange for the correct units. Even after a back-and-forth conversation regarding the fact that three of them were already mounted and correct, we were still advised that we would have to disassemble, repackage, and return all four.The next day when we arrived at the store, we were met with the same young man who took no responsibility for the incorrect product or the fact that the return policy was flawed, and who proceeded to explain to us that it was AutoZone that had sold us the incorrectly packaged item, not him. He then proceeded to tell us that the three brake pads were used and tried to deny the return.As a member of the retail community, it infuriates me that this level of customer service is shown at a national chain, and that a representative of the company takes absolutely no responsibility for being the face of his company. Never again.There is way too much industry competition to settle for this type of service. My money is better spent elsewhere.

They helped me buy light bulbs for my jetta and even informed me how to do it with gloves and a packet of grease to help the bulb last longer. Affordable lights and great customer service. Store was clean and well kept and it was easy to find right on York road.

Stopped in to find a single employee covering the store. Multiple customers and he was FANTASTIC! He handled each customer quickly and efficiently. Who could ask for more???

Autozone is a great place to get car parts and accessories. I really like the user friendly website.

I recently needed a part that was priced at $1 at Auto Zone. The two other auto parts stores nearby had the item at $8 and $20. Big shout out to MrGene and Christian for helping me several times with ordering my item. They where patient, kind and respectful. I was replacing a cooling sensor - my first big repair and they where pleasant while I was freaking out. Thanks so much Guys.

Great customer Manager with red hair and.new associate were awesome 💯

Amazing. They went above and beyond of my expectations and I will always be happy to spend my money there. Thanks you. Stellar

The ladies in the store are very polite and knowledgeable took the refurbish equipment and given me the right equipment

A wide variety of vehicle parts to choose from. If you need assistance with say , putting wipee blades they can assist if asked. The staff was very helpful

They had what I needed- but unlike reviews said they DO NOT CHANGE HEADLIGHTS. Even if you tell them you have both lights out and that you broke part of the light last time... So do not go there when in need of some help. If you work at autozone and have a good reason for it- go ahead and tell me so I can fully understand.

Very helpful.

This was very easy and simple to get too. Its on York Road,but you will no trouble fi nding the place. The staff was very customer friendly.

Very helpful people great customer service will not go anywhere else from now on thank you

Understaffed ,unknowledgable staff ,hard to get kn and out of quickly .smh

Got a battery and it died stranding me a couple of years later. Had the car jumped and went there to check the battery. They insisted it was not the battery. A week later same thing. Again they insisted not the battery even when Honda dealer said it was. Happened the third time before they finally replaced it.

Im a commercial customer and have been for a long time. I run a local mobile repair business cockeysville auto repair and everyone at the store is always more than helpful with anything I need

It was a good visit. Staff was friendly and helpful. The store was clean and orderly.

Knowledgeable and good customer service!

Went in for wiper blades... apparently they cant have someone help if its raining? I got what I needed, but the service was SLOW to check out, and another customer helped me with the blades...

Awesome customer service!!!

Very Good service, especially Keion,he was so nice and helpful

The staff at auto zone doesnt know how to look parts up. If you want car parts go to Napa in Hunt Valley off Gilroy road. The staff there knows what they are doing.

Helpful sales people. Good selection.

Its ok. The staff is friendly. The part i wanted was not instock but the websight said it was.

Great experience, had what I needed and the staff was will to answer questions. Please dont change...

So helpful! Even put the filter in for me!

Everybody won works there is amazingly friendly and helpful.

Battery replaced there and then within 30 mins. They were friendly and quick. Zero problems.

Clean, nice people, decent prices, well stocked

Great. Very knowledgeable and helpful clerk. This is now my go to place for auto needs.

Wiper. Fluid better grade

One of the employees is not friendly with coustmers about returning a part that is the wrong thing cause they sold the wrong part he would not exchange

Excellent service and knowledgeable staff!

Very friendly service!

They always get what I need.

Very friendly and helpful finding my vehicle error code. Great salespeople, the store is convenient to my work

Great service and prices.

Very friendly and have what I needed. Very helpful staff

I came in for the check engine light and was told they can’t check it because it’s a code blue. Which really means “it’s cold and I don’t feel like doing my job”. How could you lie to the Sauce God?!

RACISM IN 2016: My car broke down and I needed an emergency battery. They were closing in 8 minutes and told me so and I was going to turn to respond, they added but we dont speak Chinese.Also the prices sucked.

A very long wait to checkout only two employees available to service customers.

They were rude and refused to assist me in checking my transmission fluid. Causing serious damage to my car.I will never go there again.

Excellent customer service!

Excellent!

Knowledgeable and friendly, reasonable prices

This place is an embarrassment to the AutoZone name. Stay away!!

Tried to return an unused part (socket) I purchased yesterday (ever bought the wrong sized tool? I know crazy right) and dealt with an employee who refused to return it because it was missing the small plastic socket insert to hang on the hook with. Dont know his name but weighed 350+, black, 510 and unshaved. Too many other places to buy parts from, will not be back.

Decent parts store.

Bad served

Staff is very knowledgeable