We love our Hot Spring Spa! It’s great quality and the perfect fit for us. Highly recommend Bill Brown also. He was great at answering all of our questions and helped us feel comfortable purchasing our first hot tub. Ask for Bill when you call about getting your new hot tub.

I cant say enough about the team service (Colton & etc) and Sales person, Bill Brown who assisted our every need. We had problems at many other stores and got connected with Bill otherwise we probably wouldnt have gotten a hot tub. I definitely needed extra help managing and working with the hot tub and he was very patient and helpful even after the tub got installed. We enclosed our deck to use as the Hot tub room which was a tight fit. We had no issues getting the tub into the room with the guys help. It turned out beautiful, we are so happy.I give this team at this store a 5 star and I would highly recommended anyone to give them your business. You will not be disappointed. Thanks guys, you made our experience top notch.

As stated in previous post, was promised someone from hot springs would contact me. As I suspected, it was just lip service. I did have the option to call the general manager on an out of state phone number.As Ive posted earlier. Buyer beware. Once your invoice is paid, your just paper filed away to these guys.

I purchased an Envoy tub and Covana cover in January and received around April. Les was great to work with during the purchase. The install guys were great as well.Fast fwd to August 1st, I agree to sell my house and take my tub with me. I call hot springs and ask for help in moving the tub and they tell me service needs to get in touch with me. After 2.5 weeks the answer I receive from their service department was, we would have to be scheduled in your area with a new install and have enough time after to move your tub and cover.. On top of that they also said, we are so busy, we are basically trying to stay within 60 miles of des moines.. I explained to him that I was 80 miles and just need it moved in roughly 6 weeks from my initial call and 3.5 weeks from now. Service basically told me it wasnt happening.I called a local pool company to help move the tub and cover and they gladly did it. I had to leave the panel box behind because it was mounted to the house. I called hot springs service and asked if I could buy another panel box? The quick answer I received was, sorry, they are hard to find, we are not selling them.. I explained to the guy my experience over the last 6 weeks with hot springs not wanting to come and move my tub and now not wanting to sell me a panel box, then asked him if this is typical treatment of someone that spends $28k with your store within that calendar year? I received this statement, dont know what to tell you bud.Buyer beware! What started as a 5 star experience in January thru April turned to 1 star after the money was paid!

Hot Spring Spas of Des Moines has been truly great to work with! Randy Lovell has provided us with exceptional customer service during every step of the process. We felt very well informed about the different hot tub options and care. Occasionally, we have needed some help with water clarity and the service department has responded quickly and thoroughly. I would highly recommend Hot Spring Spas of Des Moines!

Team was great, professional, accommodating. Educated us, very simple process. Leadership team took time to listen and ensure we were satisfied. Like having the local attention and service. Thanks Chad. Install crew were good too.

I would highly recommend purchasing a hot tub and supplies from Hot Spring Spas of Des Moines. Everything from purchase to delivery to follow up care has been excellent. Shout out to Randy, who helped me get my tub up and running in no time after I had been away from home and water adjustment was needed to return it to pristine condition. I can once again enjoy the best gift Ive ever purchased for myself! 👍🌊😎

Les made our experience of buying a hot tub for the first time, very easy and wonderful. He was very knowledgeable and very kind. Thank you Les for making our buying experience a great one!!

Bill was very good to work with. With all that I had going on, him and I spent much time texting and emailing of the products with him recommending things that I was over looking in the process. He went above and beyond to insure that I was taken care of. His staff at the Carroll branch was also very helpful when I was able to come out and look at the products. I would highly recommend Bill as your point of contact. Thanks again Bill and Hot Springs.

My wife and I would like to thank the team that came and setup our hot tub. Dallas, Dillion and James made sure that everything was explained and setup and installed in a proficient and professional manner. Great experience. Thanks!

Les was so helpful and knowledgeable! I wasn’t sure what to expect when shopping for a hot tub. He made the process super fun and easy! He even put up with me asking the same questions over and over again :) Very happy with our purchase and would recommend over and over again!

Purchased a swim spa spring 2021. Randy was very helpful during and after the purchase. With being a first time spa owner I have a lot of questions. He has been very helpful even after the sale. Also delivery crew did a great job. It was a little tricky getting it spa into my backyard. They did a great job as well.

Randy has been extremely helpful. He has taken time on his days off to stop over and review how to properly maintain my hot tub, and answer all my questions. This has been a huge learning curve and I really appreciate his outstanding customer service! Would highly recommend Hot Spring Spas of Des Moines. Thanks Randy!

We were so impressed with the delivery of our hot tub today. Not only was Randy Lovell a fabulous sales representative for Hot Spring, but Dallas and his crew did an equally wonderful job! They delivered our hot tub, promptly, carefully and professionally. They were courteous and even made friends with our dogs-not an easy task! Great work done by everyone involved!

Les was very knowledgeable and informative about the hot springs spas. Professional and personable. Thanks for helping us pick out a good match for us.

As second time customers of Hot Springs Spas of Des Moines we are delighted with the service and knowledge that the staff here gives its customers. No misrepresentation here. Looking forward to delivery of our new hot tub. Thank you all for your time and attention to details.

Customer service is excellent. Via text, tech advised how to remedy issue with my hot tub, saving me 1K for cleaning & refill. Thank you so much for taking the time. :)

Glad I made the choice to go with these guys! Customer service is second to none. Can’t thank Randy enough for all the help. They care about their customers. If you are looking for a spa or tub, look no further. You won’t regret it.

Randy was very helpful in helping us select our spa. I had a lot of questions and he has a great deal of experience with the products. This was our first spa it has been a great experience.

Great experience with a complex ask to figuring out the perfect hot tub for my rooftop! Bill Brown was super great to work with as I went through the process virtually - lots of virtual tours, and hundreds more questions from me! Enjoying my spa!!

We are stoked about our new hot tub! Will and his crew were absolutely wonderful. We were not quite prepared when our tub was delivered but they were more than willing to come back a few days later to get it all set up and teach us about upkeep etc. Will was polite, professional, and knowledgeable. I noticed he was very kind/patient when instructing the other workers and was respectful of our property. I highly recommend these guys. Thanks again!

We knew we would buy another Hot Springs spa when we moved, Ive been a loyal customer for over 27 years. Travis showed us all the new updates, and answered our questions. We did a trial soak in other spas to make sure we picked the right style for our needs. You wont regret the quality or the service.

Travis at Hot Spring Spas was so nice to work with! He took his time showing us the differences between the hot tub models and really listened to what we were looking for. We had a wonderful experience choosing our hot tub and we would highly recommend Hot Spring Spas and Travis!

I would like to thank Randy and Chad for their competence and patience, the tub was delivered today and expertly set up by Dallas, Caiden and the third gentleman (I didnt get his name). The set up guys were great! I would highly recommend Hot Springs Spas of Des Moines to everyone!

Five starts for the set up team! Dallas and team did a fantastic and efficient job setting up our new hot tub and removing the old one! Five stars for the sales team! There is no better sales person, than Travis!!!! So patient with all my questions and knowledgeable. No funny stuff/high pressure with the numbers/$s like we experienced with some other places we shopped. When our old, 1999, inherited Hot Springs Spa was finally done, it was a no brainer to consider Hot Springs given how they supported us with an old Sovereign we inherited five or so years ago. Even so, we did our homework and visited all the major brands to be sure. Hot Springs of Des Moines, is hands down the BEST!!!!!

Great experience. Travis was beyond helpful and answered every question thoroughly and really made an effort to pinpoint what we wanted and needed as a family. Great business and great people. Thanks so much!

We are very happy with our hot tub purchase. (Flair). Bill Brown was super friendly and patient with us and helped us find what we wanted for us and our space. Definitely recommend working with him. The installers (Will, Dillon, and Greg) were efficient, knowledgeable and friendly. I had researched many places to purchase our hot tub and planned on visiting them all, but decided quickly on Hot Spring Spas of Des Moines after the GREAT visit we had will Bill.

We bought our first hot tub from Hot Spring Spa. Les Davis and the staff were always responsive and helpful to all, and we had a lot, of our questions. They made everything from the sale, delivery and set up, and follow up a painless and smooth process. A shade from our hot tub cover wasnt shipped correctly and they handled that quickly. We would highly recommend Les and Hot Spring Spas to anyone looking to purchase a hot tub.

Randy Lovell has gone WAY above and beyond to help us get our hot tub up and running. He stepped up to help us and offered his assistance when it in no way benefitted him.He took time out of his schedule to both personally DRAW us diagrams to help us get it set, and he has extended so much help in us getting it wired correctly when we learned that we were too far away to have HotSprings people do it (AND our electrician had done it wrong)I only wish there were quality people like him working at every establishment. HotSprings should be very proud to call him a employee!We are so thankful.

We had an awesome experience in the show room with our salesman, Randy. Our hot tub knowledge was nonexistent, and Randy took the time to show us the difference in make, models, size, systems, etc. We wanted some time to make our decision and Randy kept in touch to answer any questions we had. We decided on a tub, Randy got us in touch with an electrician and he was always upfront about the delay in delivery from the beginning, so we knew it was going to be a few months before getting our tub. Once it arrived, the delivery staff and electrician worked seamlessly together and provided a thorough explanation of hot tub care. Randy also followed up with some basic instructions and hes been helpful with our ongoing questions. We love our tub, use it daily!

The delivery team was phenomenal! Will, Greg and Mike did an excellent even during an unexpected snow flurry. Will tried to be as thorough as possible when explaining how everything worked. He left well informed. I have not yet experience the hot tub but I am excited and was glad to work with Hot Springs.

We are very happy with our new hot tub, this is our second purchase from Hot Spring Spas. Les set us up with a unit that should give us many years of service. The install crew (Caden, James, and Dallas) were awesome. Our install is a sunken unit, and I thought it would be difficult. These guys did a great job getting it placed, set up, and then explaining everything.

Could not be more happy with our Flash hot tub. Their sales representative, Bill Brown provided excellent service. He listened to what we were looking for and provided options and did not try to upsell. Colton was also very knowledgeable and provided great support! In January, when the team delivered our hot tub they were patience and helpful and made sure to run through the maintenance schedule. Everyone truly wanted our purchase to go well. They followed up to ensure we had the best possible experience. Thank you Hot Springs Spas!

Our Hot Springs hot tub is 8 years old and our sales professional still attends to our ongoing service needs. Les is knowledgeable and always helpful- first class product and service. Will buy again.

Les was very friendly and very informative. He answered all of our questions and explained all of our options. He wasn’t pushy at all and even included our daughter in on the conversation. I would highly recommend asking for Les!

I have had great service after purchasing my hot tub. Especially getting my chemicals right since I am a first time buyer. Randy has been excellent help!

Smoothest hot tub spa installation ever! Mike and his crew couldn’t have been more courteous or professional. Our salesman, Les Davis was great to work with. We were able to do everything over the phone! It helped that this is third Hot Tub from them, replacing one that lasted 16 years! The spa looks even better than it did in the photographs, and fits our spot like a glove. We couldn’t be happier. Thanks!

We’re so excited about our Hot Springs Spa! Our salesman Les was personable and knowledgeable. Everything was delivered as promised. Our 3 man delivery team was efficient and friendly! They didn’t even grumble about removing our old spa :) We will definitely recommend Hot Springs Spas of Des Moines!

Dillon and Brennan did a great job installing our hot tub. Dillon took the time to go thru all the controls and settings and answered all of our questions. It was a great experience! Highly recommended!

We just bought a hot tub!!! Les was awesome! He showed us several hot tubs, answered our endless list of questions, and described the add on features without any pressure! We can’t wait to enjoy hot tubbing!! Thank you Les!!!

Bought the Flash model from Chad Kinter. He was open and honest with us and really broke down what we wanted. The delivery was seamless and the guys that delivered and set it up were great! I would HIGHLY recommend buying from Hot Springs Spas!

Travis was knowledgeable about the products offered and listened to the needs I expressed. He was helpful in providing answers to the varied questions I had in order to maximize the value of my purchase for me and my family.

When COVID hit, our Caribbean Vacation Cruise was canceled. Our family was bummed out, so we decided to invest our money into something that would last longer than a weeklong cruise. Bill Brown at Hot Spring Spas of Des Moines helped us make a wonderful investment. He guided us in converting our own backyard into a COVID-staycation that will keep us entertained way longer than a cruise! Bill did a great job directing our selection of a hot tub that would accommodate our family and friends perfectly. He also helped us find colors that would blend beautifully with our home. Additionally, the setup team was very personable, patient, and answered all of our maintenance questions with easy-to-follow steps. We find ourselves using our hot tub at least four days a week. Its a great refuge from work, screens, & media and is the perfect place for quality conversations, much needed relaxation, and muscle recovery. We are more than pleased with our purchase and the Hot Springs Team!

I met with Bill Brown at the Des Moines location in the middle of the pandemic. Bill was very knowledgeable and answered all of my questions, including giving me answers to questions I didn’t know to ask. With his help, I decided to purchase a Rhythm within a couple of days.Delivery went off without a hitch- we used Robison Electric in Ankeny and the two companies worked together seamlessly. We have had the Rhythm for about a month, and have been using it daily even during the summer heat. The whole family wants in and are enjoying it immensely.Bill Brown was great before, during and after the sale. I had one minor issue (no one’s fault- just a misunderstanding) and Bill went out of his way to make sure it was resolved for me. Couldn’t recommend Bill and the spa more highly.

Hot Springs Spa of DSM is the best place to purchase a hottub! Bill Brown was the best to work with - he listened, researched and helped me find EXACTLY what I was looking for! I will go to him for all of my future hottub purchases!! Thanks so much Bill!

Great price and customer service while buying and delivery came faster than expected! Delivery guys were awesome, knowledgeable, and quick! Love our new hot tub!

If you are considering purchasing a hot tub look no further. Travis and the team at Hot Springs Spas will get you taken care of. We purchased our first hot tub from Travis recently and the experience was amazing! Thanks for making our first hot tub experience a great one!

We love are hot tub. Thank you so much Bill for taking your time and patience to find us the right Hot tub.

I was a proud Sundance Spa owner for the past 13 years. My spa was great and well maintained and performed well. But the dealer lacks customer service and I will never shop Sundance or Jacuzzi in Des Moines again. My wife and I shopped for an upgrade and went to most Metro DSM dealers, but when we walked into Hot Springs Des Moines, I knew I was going to make a purchase. We were greeted by the warmest, caring employees. She was quick to get to know us, our story, the why and took the approach of seeking to understand not push product. Not going to lie, Car Dealers need to learn from HotSprings Des Moines!As a sales professional this is how you get customer loyalty. The fact that out of 3 metro hot-tub dealers, Emma S was the first to take the time to get to know my wife, son and I was huge.She then educated us on HotSprings, the history, the product and then packages/options. If she wasn’t sure, she followed up and didn’t make up something to just get the sale. Emma quickly became part of our journey, going above and beyond to ensure that we had everything we needed before we made our purchase. Buying a hot-tub is a major purchase and details matter. Emma’s ability to drive conversation, education, empathy and understanding set her apart from the competition. I received meaningful and strategic follow up from the HotSprings Des Moines Team which made it easy to purchase my brand new HotSprings Flair Spa.Thad and Emma are outstanding, if you are shopping for a Spa do yourself a favor and go see the team at HotSprings Des Moines; you’ll be glad you did! I will update upon delivery of my Spa, but based on my sales experience; I can’t wait for delivery and setup. I have every confidence I made the right decision for years to come joining the HotSprings Des Moines family. Thank you for an outstanding experience and for the outstanding job Emma!

Les was very knowledgeable, took his time and helped us pick the perfect spa.

I absolutely love my new spa. Have been in it every night,& my sleep has also improved, very relaxing.The guys that set it up filled it,, added the salt & everything my levels have been perfect. Randy my salesperson was very knowledgeable & very helpful. Best purchase ever.

Our salesman, Bill Brown, helped us get the hot tub of our dreams....Who would have thought that spending money could be fun and gaining a good friend at the same time?!

Great communication and counseling on best option, ease of maintenance, features. Came on time and on budget. Monthly service option a good option

Bill Brown helped me buy a hottub and I’ve loved it! He is such an awesome person to buy a hottub from! When I’m having issues he is ready to help. He came out to my house to check things out and emails me regularly in a super timely manner whenever I have questions or concerns! I’m so thankful for the tub and for Bill!

Go see Les! He is very educated on everything hot tubs! Just bought our 2nd salt water system hot tub!

Extremely happy with the hot tub itself as well as the service Hot Spring Spas provides. Les Davis was my salesman and great to work with. I was a little confused on which chemicals to use and when to maintain the spa, but Bill Brown was very helpful at clearing up any questions I had and making it a simple process.

Randy is so helpful and knowledgeable, I appreciate all the help he has provided us on our swim spa

The delivery of my hot tub and removal of my old one went smoothly. The men were knowledgeable, helpful, and made sure everything was up and running smoothly! Thank you Hot Spring Spas!

We had the pleasure of working with Les Davis. Knowing nothing about hot tubs, he carefully took us through all the types and styles. The best part for me is his genuine helpfulness on the phone as we go through the learning curve of ownership. He is always patient and uses easy instructions to follow. When I thank him he always reminds me thats what Im here for. We have been in our spa every night and wonder why we waited so long to get one! I highly recommend Hot Springs Spa and Les!!

Very impressed with everything! Talking to Les and hearing his experience and knowledge was reassuring as we made our decision to purchase. They called and scheduled the delivery a week out, which was nice to finish the electrical work. The delivery crew was great! The delivery guys were professional, considerate, and a blast to talk/listen to! They even put up with us asking dumb questions.

Randy has been our salesman for 2 previous hot tubs, now a third. He knows what we want in a hot tub and we appreciate his input and recommendations in our hot tub purchases.

Just got our Hot Spring Hot Tub (Flash Series). The sales associate Randy was so helpful throughout the process. The delivery and setup went smoothly thanks to Dallas, Sisco and T. The orientation was helpful and we will be ready to go in no time. A friend of ours ordered from another company, trying to save a little money and his experience was COMPLETELY different on every level. Hot Spring Spa is exceptional in every way.

My 17 year old nephew and I talked about how we would like a hot tub.....He got online and after looking at several, he found 2 he thought wed like! He got in touch with Bill Brown with your company, who took care of what each of us wanted!! Bill was so professional but also so much fun to deal with!! Jake and his family LOVE theirs and said Bill helped them find the perfect one!! Bill also made arrangements for mine! I love mine too and it is Perfect for me!! We all want to give a high five to Bill and to Colton who orchestrated what could have been 2 difficult deliveries! He just got it done!! Colton also took the time to give us great instructions on how to maintain them! Its nice to work with a company that has employees like Bill and Colton to make the experience so much fun!! We will highly recommend your company, Bill and Colton to others! Thanks!!

Were very happy with hot tub! Travis was informative and helpful with the sale and scheduling the delivery. The delivery team were super careful unloading and moving the hot tub into place, and ensuring it was in proper working order before leaving. Highly recommend!

In 1994 searching out the Top of Line HotTubs available, my wife and I decided there was not comparison to the Hot springs Spa Brand and working with (Back then) Chuck, purchased the Hi-Life model. We had it rebuilt once early on in 2000, and other than a new cover, was working in top shape as we speak. Visited with Les Davis about a new cover and he asked, should he have it shipped to the house. I said first, lets see whats available today from Hot springs. Ive known Les over the years and discussions were always polite, professional, and never Hard Sell.Les showed Janice and I the available tubs and after a short discussion made a decision to forgo the top and redo everything. As so many have stated, Les is totally professional, personable, and his integrity is above question. A true gentlemen. Purchased on Monday last and installed on yesterday (Thursday) by the Exceptional Service Dept. removing our old tub, all within 2 hours. Never a question with anyone in the organization I have know for 24 years. When looking for new products, I am always reminded of researching parent operations. Those of you who, in my time, back in the mid 1900s that remember the Watkins Man and knowing that Hot Springs Spas is part of that Watkins organization today, eliminates most, if not all, questions about QUALITY , andassures one that there is no other choice. Thanks Les for everything.Trust the two pictures (1994 on left) (New on Right) included, turn out OKDick and Janice Kimm

Very happy with our purchase from Hot Springs Spa Des Moines. Great service from Greg and from Chad and our delivery guys. They were very helpful and knowledgeable. It was an efficient and clean installation. We look forward to their continued service through the years.

My wife and I are very happy with are swim spa purchase. The salesman was knowledgeable and has been helpful with questions before and after the sale. We had a small glitch with the heater but one call equaled a quick service response and everything works well now. We are extremely happy with everything. Thank you Hot Springs.

Dallas and crew were fabulous. Quick efficient, and very friendly. They did a wonderful job!!

We are in love with our spa already. Shout out to the delivery and install team. These guys went right to work setting up and were very thorough in what they did and the time spent giving instruction. Kudos to our salesmen Les for helping us pick the spa that we did. I know we are going to love this for years.

Very happy with the help and info we received about maintaining our spa.

Dallas and his crew did a fantastic job and friendly and explained the use of the hot tub.

From the minute we walked in the store, to the detailed walk through the install crew did, everybody was professional and knowledgeable. The install crew was great. They walked me through the start-up process smoothly and answered all my questions. I cant wait to get into our new Pulse hot tub!

We worked with Travis to purchase our Hot Springs Flash hot tub. He had excellent customer service and was great in helping us determine which hot tub would be best for our family.We just got the hot tub installed on Friday and Dallas and team were quick to get everything set up, thorough in explaining everything and patient in answering our questions.Thank you for an awesome buying and installation experience! I would absolutely recommend giving them a call if you are looking for a new hot tub.Allan

I am giving the delivery crew five stars for their great work today (Sisco, Dallas and T, thank you). Very nice and professional, and they got my hot tub (and me) to the point where I am up and running quickly. I will post another in a month or so detailing the tub itself. My sales person Randy is also top notch! My experience has been great so far.

I wish there were more stars to give! Travis was amazing! When I called he went the extra mile to help me find a hot tub and it was delivered within a month, which is amazing during COVID delays. Stellar employee and service. I also love the spa.

Always friendly and always have spa treatments in stock!

We are very happy with our new hot tub! The install crew was so kind and helpful, they made a cheat sheet for us on the chemicals/maintenance and that has been so helpful. I would strongly recommend this company as their service has been nothing but great, and the product is pretty damn good too!

Great products but most important, great service

From our initial walking into the showroom through delivery and setup of our tub, Ive been very impressed with the experience. Les was our salesman and very helpful in answering all of our questions, following up to make sure we were satisfied with our spa, and making sure our expectations were met. Weve had the spa (Hotspot Tempo) for a few weeks and have been using it several times a week even in the midst of the Iowa summer. We cant wait for years of continued use and enjoyment. Would definitely recommend both the company and Les to friends and family interested in a hot tub.

Your employees were amazing! Went above and beyond to help us learn how to use our hot tub. We will be sure to tell our friends and family about you. We will come back to you for our next one!Thank youJim and Beverly Scott

We were a bit nervous about buying our first hot tub. We worked with Randy and he was very knowledgeable and walked us through a lot. We never felt pressured to get something we didnt want and all of our questions were answered. When it came the installers (Sisco, Dallas, and T) were very friendly and respectful to our property. They walked us through how to use it without making us feel like they were in a hurry or didnt care.

We had a great experience purchasing from Hot Springs. Our hot tub was delivered today and needed to fit in a tight space. The installers did an excellent job figuring out the logistics and installing it. Very professional.

Sisco, Dallas and T took care of us in a professional and courtesy manner during the hot tub install. We had a little miscommunication on the exact location and they immediately addressed it and let me know they can come back within the year and have the tub moved at no cost if we arent 100% satisfied. Great looking tub and we are thrilled we went with these guys.

Our hot tub was delivered this afternoon. Excellent service by three very nice young men. They explained how to operate the tub in proper detail, and were professional yet friendly.All together an excellent experience!

After a long wait we finally got our new hot tub delivered and installed. Dallas, Sisco, and T did a great job moving and informing us of how to do maintenance; meanwhile Randy, our salesman, worked through the problems with production and continued to reassure us on a prompt delivery from the factory. Cant wait for it to get up to the right temperature so we can enjoy it!!!

Our hot tub was delivered this past Wednesday. They made sure they put it exactly like we wanted it on the pad, and double checked how we wanted the top to open. Very friendly and knowledgeable. Walked us through all the details on how to operate the tub. Thank you!

Great service the set up guys did a great job explained the operation of the tub , Les the salesman worked with us on picking out the right tub . Thank you .Brian Peterson

Great experience with Hot Spring Green in a time of hyper-demand. When we had friends whod purchased at the other store in town whose tubs kept getting delay after delay, Hot Spring came through true to their estimate and with a great install crew!

Dallas was AMAZING with the set up. When they left, I was ready to take care of my 1st HOT TUB confidently.

Swim spa we purchase arrived a bit later than we anticipated, but due to Covid believe/hope this was beyond the control of folks here at Hot Springs Spa Des Moines. When it came time for delivery Sisco, Dallas, & T did a great job placing it where we needed it to be. Thanks for a great experience. We still have one final step which is once it is all hooked up having them come out and demonstrate all the things that are part of our swim spa. Thank you.

Your whole crew is excellent! Les, our salesman is very helpful. Install and setup crew is outstanding! Our whole experience is terrific!

When we bought our Hot Springs Spa, we loved it! We’ve had it for a little over a year and it had a small leak and is still under warranty. I was told it had to go in for repairs and there were 3 hot tubs to be repaired ahead of me. It’s been 3 weeks since then and nothing. I called the service desk again and was told they cannot give me a pickup date - and when I asked about the three ahead of me I was told they aren’t repaired yet and when I tried to pin them to a date I’m told, “ it’s a process” and they don’t have any idea when they will pick up the tub (much less how long it will take to get it back). I know I can still use it, but that’s not the issue - I want it repaired and back in it’s place before the winter comes because we have a steep back yard and I’m not willing to risk it being dropped. This is not the customer service I expected when we purchased the hot tub from Hot Springs. Really Disappointed.

Greg has been extremely helpful throughout the buying process. Unfortunately, we bought the hot tub way earlier than needed as we were going through the process of buying a house and they were extremely patient and flexible throughout that entire process. Any questions we have had they have answered in a very timely manner. A+

Dallas, T, and Sisco delivered and set up our new spa last week after spending an afternoon (really!) at the store with Les Davis to learn about hot tubs/spas. Everything is as promised and we couldnt be happier with our spa! Les provided great information and his patience let us look at multiple models resulting in a great choice for us. Dallas, T, and Sisco arrived as promised, quickly got the spa set up, providing some hands on tutoring, and really made sure we were ready to go. The time they spent making sure the spa was where we wanted it was very much appreciated. The entire experience has been top-notch. Not just five stars but allstars!

Installers were knowledgeable and very accommodating. Took the time to make sure we understood how to completely operator are new tub.

Ryan from HSS finally got me sold on buying a hot tub. Delivery was right on time and delivery personnel were very helpful in instructing me on startup of the spa . After electrician got my spa all hooked up Ryan ( from sales) was spot on in guiding me through the initial startup of the spa! Just waiting for water to heat up so I can see what kind of pain relief I’ll get from the Pulse hot springs spa!( suffer from spinal stenosis ) To be continued! Todd Sharp

We purchased a new Jetsetter to replace our 1997 Jetsetter. They came today to install the new Jetsetter and it looks great. The two guys took their time to explain and install the new tub. Very pleased with the way the new tub looks. We hope we get another 20 years out of our new Jetsetter.

We found the sales staff to helpful and friendly. It was easy to come try out the different hot tubs in their showroom. Financing was easy. Installation was on time and efficient! Hot Spring staff have patiently answered questions sent someone out to fix some nozzles and then go over the care of the hot tub. Love, love , love my Flair!

Thank you, Bill! Great to work with! Couldnt have asked for better customer service and follow through! Always answered our questions and continually followed through on our arrival date.

We got our hot tub winterized by them and are very dissatisfied with the service. We called and were told they could adjust the price since we drained the tub ourselves. A guy shows up with no call in advance. Spends 35 minutes vacuuming out water, no cleaning or checking things - I think, since he just left without even talking to us or telling us what he did. No antifreeze, instructions or follow up. Just a $256 charge to our credit card and a decision that they were going to stick with their set price when questioned about the charge. Go for service somewhere else.