user
Floors Direct
2239 NW 108th St, Clive, IA 50325, United States
Appearance
Floors Direct
Comments
Je
Review №1

Floors Direct has re-carpeted our entire house in 3 years and every install has been great. We worked with Terry and she was very helpful, did not pressure us into more than we wanted, and was a pleasure to work with! Will definitely be a repeat customer over and over again for all of our flooring needs!

Re
Review №2

You will not go wrong when looking for flooring needs with Floors Direct. They are prompt, professional, and best priced! We had them come and do our carpets throughout our main level. And they followed up before and after the process. Which, in this day-in-age, you dont come by communication well. Theyre top notch and we would recommend them to anyone looking for flooring needs.

De
Review №3

I said YES and I paid less! And even better -- the customer experience with Scott and the Floors Direct team was awesome! Ill never get flooring from anyone else!

Ca
Review №4

We highly recommend Floors Direct. We worked with Terry S. and she was so patient while we changed our minds a few times. When we made our selection, she was efficient in placing the order and scheduling our install. She was also quick to answer our follow up questions. The crew that installed our carpet was amazing. They were so considerate and courteous and took time to make sure our concerns were addressed.

Gw
Review №5

Nice employees. No high pressure sales staff. Helped me find a great floor for my house and to match other flooring in the house. GREAT installation crew. Everyone work hard all day and cleaned up after themselves. Thank you for wonderful service.

Pa
Review №6

Scott was great to work with! His customer service is outstanding! I recommend Flooring Direct know they will go above and beyond to insure you are satisfied. Thank you Scott!

Le
Review №7

Amazing, personal service! Terry worked with us to find carpet options for our 3-season room within our budget. Love the choice we made, the installation was perfect, and all at a great price. Highly recommend Floors Direct!

Te
Review №8

Every step of our flooring purchase was easy and wonderful! Terry helped us narrow our choices to the perfect carpet and followed up during installation and after. Great service and great products!

Ma
Review №9

My experience with Floors Direct was exceptional. Scott could not have been nicer and Terry who measured for my carpeting was great. The carpet layers Nole and Scott were courteous and professional. They worked so hard for so long... I was impressed. They worked all day and into the evening to finish. You dont see that often, usually when 5 oclock rolls around the workers are gone. All in all I would say they have a fantastic crew there and I would highly recommend them to do your flooring work.

Da
Review №10

If you have any flooring needs, Scott and his team at Floors Direct are the only ones to see! My wife and I have not yet decided on when to complete our flooring projects, but with the expertise and patience we have gotten from Scott, we will only be buying from them when the time is right. Head there first and I can guarantee you wont be disappointed!

Jo
Review №11

Excellent flooring, great service, and then a super crew to install. Have purchased most of my flooring from them, and I wish I had gotten everything from them. One doesnt get that kind of quality care in other places.

As
Review №12

Hello I was a return customer and worked with Scott the first time and everything was great. Long story short our dishwasher leaked and we had to get new flooring in our kitchen. From there we decided to go into our living room. I called and got a quote for 20 boxes of adura maxx scratch proof, water proof flooring. I spent about roughly $2100 on flooring $4.20 a sq ft. The company working on my house noticed the new flooring didn’t have the texture like our old flooring did, it was more smooth it didn’t look bad and I told them it was fine because you couldn’t tell not unless you were right on top of the two floors. The floors were installed Monday and here I am Wednesday 5/26/2021 with two scratches on my floors. One I am thinking is from my daughters little plastic Barbie house that doesn’t even weigh that much. I called on 5/26/2021 and spoke with Scott and told him what was going on he said he would call me back later and I did get a call but it was from Terry. Telling me there wasn’t anything they could do because it was already installed. I am positive this isn’t the right floor but they just keep saying it is. I am so mad that I told the company that was working on our house to go back to here because we had such a great experience the first time. I am in tears to see that we spent so much money on floors for it to be cheap and getting scratches already. I have pictures of the scratches that won’t rub out and they aren’t even that deep scratch. I feel like they were just trying to get a quick sale and now we are stuck with cheap flooring that I over paid on.

Li
Review №13

Great service. Terry Smith was exceptional. When I need carpet again I’m not even going to shop around anywhere else.

ja
Review №14

Large selection of in stock flooring and super friendly salespeople!

Am
Review №15

I was referred to Scott at Floors Direct by my realtor and couldn’t be happier. Excellent advice from the store, excellent customer service, excellent installer. All around happy as can be.

Ma
Review №16

I recently replaced the carpet and laminate in my home. The entire process, from selection through installation was top notch. I love the product I selected and installation was as smooth as could be. Highly recommend.

To
Review №17

Professional and personable as well. They did a great job and we are very pleased. Definitely would recommend!

La
Review №18

Super happy with the LVP flooring. And the install crew was very professional and easy to work with!! A+++

Sc
Review №19

We first purchased hardwood flooring and carpet from Scott in 2014. We were so happy with the whole process and customer service that when we moved into our new home and needed to expand the existing hardwood into our living room, we decided to use Floors Direct again.Scott was able to order a product that I dont think they usually carry in the store and he was able to get us a great price.The gentleman who installed our hardwood, Zach, did an amazing job by lacing in the current flooring with the new. You cant even tell where he started and stopped.Floors Direct has always taken care of our flooring needs and I cannot say enough good things about them and Scott.We will continue to do business with them and recommend them to family and friends.

De
Review №20

Got a sample, salesman (store manager) contacted the LVP distributor. Quoted me a price of $2.77 went in to order he wasnt there, didnt write a cotton picking thing down. Then quoted 3.47 wow! You lost a customer! Bait and Switch!! Beware

da
Review №21

Professional, personable, great install

Na
Review №22

I am a return customer and very pleased with the whole experience. Scott was very helpful and made the whole process easy. The installer was very professional and did a great job removing the tile in my foyer and installing the new luxury vinyl. All my floors look great and I would definitely recommend Floors Direct.

Ro
Review №23

Very helpful and knowledgeable.

Ch
Review №24

Scott was AWESOME! Extremely helpful. I bought a piece of teal carpet and had it bound to use as a rug in my dining room. It looks great. I had a large enough scrap left that I am going to take it back and have it made into a rug for in front of our chairs. After looking forever to find rugs and not liking anything I found I am convinced this is the way to go. (p.s.) the binding was a perfect match.

Ma
Review №25

Salesman was great the 1st visit then did not return my call when requesting an updated quote. So I went to their competitor almost next door to them & was treated great.

Da
Review №26

Hired Floors Direct to install to remove existing ceramic tile and install LVT in my kitchen and eating space. Quality of new floor laid is good with the exception of the installer did not have the proper transition piece.Owner Chris personally took time to come over to my house and meet with me and look over the job, and to make sure that it was completed satisfactory. Love the new look vs. the old ceramic tile. Salesman Zack was very helpful in picking out the product.Also had new carpet laid in our front room. Zack sold us the premium pet proof padding and the high quality stain resistant carpet. Absolutely love it.Would highly recommend Floors Direct as they are a locally owned business and not some national corporate store.

To
Review №27

Scott and his team did a great job on a project they completed for us. Went exactly as bid, no surprises, and very happy with the finished floor.

Te
Review №28

Our sales rep was great to work with! He is very knowledgeable about flooring products and installation. Everybody went the extra mile to ensure we received quality products and workmanship. They worked around our schedule and displayed honesty and integrity in their dealings with us.  We believe we received quality products and installation and are very happy with the laminate flooring, carpet and vinyl we had installed. The installers were top-notch, and also displayed integrity in dealing with us.  They did a great job cleaning up after the installation was completed.  We were very happy with the whole experience and plan to work with this store and sales rep again on future projects. We have already recommended this store to friends and highly recommend the store to anyone needing flooring.

Ji
Review №29

Great service and quality product! Scott worked with me from beginning to end to ensure the job was completed in a timely manner. Brian Brady Installations really care about their workmanship and it shows! I will choose Floors Direct for any future flooring needs.

La
Review №30

This is the place to buy your flooring. Prices are great, installer was extremely professional and they really treat you well. What a great experience.

Da
Review №31

Great deals, fast friendly service. Im a repeat customer!

Mi
Review №32

Excellent Products, Services and Installers. I would highly recommend to all my friends and associates. Extremely satisfied with all my purchased flooring.

An
Review №33

We shopped around for carpet and Floors Direct had the best prices, quality, and customer service. They helped us pick out great carpet, scheduled everything quickly, and were on time with the install. Thank you Terry Johnson for all of the help!

Lo
Review №34

Excellent experience! Terry Johnson was a great help and made everything a breeze! Highly recommend Floors Direct for your flooring needs!

Al
Review №35

I would recommend this place time and again. Zack has been immensely helpful with my flooring purchases and even continued to follow up with me post-sale and install to be sure all went well.

Ke
Review №36

Big selection and helpful advice.

Su
Review №37

A very friendly and helpful group of guys. If you have a flooring need or question; theyre your guys. Their installers are friendly and professional as well. All in all Flooring Superheroes!!

me
Review №38

One of the best in the metro! Great sales staff and amazing selection.

Ja
Review №39

We enjoyed working with Scott and Floors Direct. Highly recommend.

An
Review №40

Love working with Scott at Floors Direct! Would recommend to anyone!

Jo
Review №41

Great prices great service!

Ro
Review №42

Knowledgable sales, great personable Installers attention to detail and respectful of project and my home

To
Review №43

Good selection of carpet and other flooring. No high pressure sales.

Su
Review №44

Talk to Zach he knows his stuff and will even show you the deals!!!!!

Ka
Review №45

Very helpful sales staff!

Ju
Review №46

Always a great experience and great prices

Pa
Review №47

I use these guys for all my carpeting needs.

Ge
Review №48

Staff is very knowledgeable

Co
Review №49

What is the manager/owners name at this location? Thanks.

Information
11 Photos
49 Comments
4.5 Rating
  • Address:2239 NW 108th St, Clive, IA 50325, United States
  • Site:https://www.floorsdirectiowa.com/
  • Phone:+1 515-381-6359
Categories
  • Carpet store
  • Carpet installer
  • Flooring store
  • Flooring contractor
  • Tile contractor
  • Wood floor installation service
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Similar organizations