Great customer service at store location # 22001 in Cleveland Ohio. The lease agent Kat was great with helping me with my frustrations over the first location where I made prior reservations. They really messed me up in last minute saying they had no more units while thier online system found one for me. So I went to the Public Storage on 117th.Street and got an even better and less price for same size I needed. The main Manager Russ also makes sure that you get what you ask for. You drive inside the hugh building to park and off load and use carts ti load your stuff. So when winter comes no snow to worry about. They also told me that their locking gates use a special lock thats impossible to break, so you have to buy their specific locks.

Wonderful location with excellent staff. Russell was a great help through the whole process, addressed any questions and concerns we had. Would definitely recommend:)

Russ was so helpful! He was very patient with me and answered all of my questions. He walked me through the process and I never felt rushed or pressured. Highly recommend!

My first experience renting a storage locker. Expected the worst - was I wrong! Don is very professional and courteous. Makes you feel as though you are his one and only customer. The Unit was spic and span, and very secure. Climate controlled and dry, easy to access. Would recommend for sure and will use again if the need arises.

Russ is so helpful. Living out of town and being able to pay my bill online made things Super Easy. When it was time to bring the contents of the unit home, everything was a breeze. We would definitely use Public Storage again. Thank you again to Russ and Jeff.

My company has used this location for several years and its finally coming down to having to switch to another storage facility. Everything inside our unit has an awful mildew smell to it. The smell is so strong that when I took a box of paper files to our office, the smell was so overpowering that I had to move the box to another room just to air it out. Also, the inside of this location is VERY intimidating and looks like something straight out of a horror movie (Im not exaggerating). Im not giving 1 star since nothing has ever happened to me while there BUT I am on high alert anytime I do stop in.

Russ offered awesome customer service; he was helpful, knowledgeable, and prompt with his assistance for my need. Thank you so much Russ!

The manager Russ made everything so easy and understandable. Excellent customer service.

Update: I was contacted by corporate regarding my review. It seems that the company takes pride in their service. The issue that I experienced was addressed and I am satisfied with the outcome. Updated to 3 stars.1 star by force.I received the worst customer service that Ive experienced in this city. The property manager with the green ombré hair(Ms. Bank for the purpose of this review) needed to go to the bank during my time spent here. Just my luck right? WRONG. Because of this bad experience I canceled my reservation and found another location right around the corner for less money. So fasten your seatbelts while I write this review. I reserved this unit online early Saturday morning. A young lady called to confirm, discussed entry to the storage facility and asked what time I would be coming in and mentioned that she wanted to make sure she was in the office in case I needed anything. 2 hours later I arrived....LETS GO! The words excuse me had to be repeated and practically yelled because Ms. Bank was in a bad mood and did not want to deal. ID/DL was held in the office in order to use the carts to transport belongings to your unit(bummer). I went and placed my items in the unit. I returned the cart and went to retrieve the ID and Ms. Bank was nowhere to be found. She was at the bank! Several other customers were waiting. One guy left & said he would get his license later. When she returned she still had an attitude and when I asked her a question she became extremely rude. It was at that moment I knew that I would need to cancel. The admin fee is non refundable so choose wisely. The business is a little outdated but who cares because you just need the unit for a short time. Garage door to the unit was a little raggedy. Lighting malfunctions and you may have to store your items in the extreme darkness like I did(or provide your own flashlight).

Russ, from the reviews I saw before going to the facility, fit these reviews nicely. He was very thoughtful and explained things thoroughly and thoughtfully. Pointed out considerations to think about which I found very helpful.

Russ is a nice person and works hard to settle conflicts and problems.

Very good service from operator RussHelped me secure a unit after an issue at another location.Helpful staff.

Good evening Ive had my belongings here for almost a year and Russ at the front desk is wonderful please give him more money:)

I’ve always had a terrific experience here! Russ is a first-rate manager and he always works hard for customers. We recently closed our account, but we’ve been so pleased with the service here that we recommended this location to several friends.

W. 117th location!Russ has been AMAZING! He has literally gone above & beyond to ensure I have everything I need, including the right size unit! He is patient, genuine, & pleasant, all of which are in very short supply now-a-days!Russ explained everything I needed to know in a clear, non-condescending manner that left me confident in the decision I was making about my unit. There was even an issue where my original request could not be fully honored. Russ was READY with MULTIPLE courses of actions for me to choose from! He was thoughtful when he needed to remove his mask for any reason, & conversational without it feeling forced.Listen, if you need storage, THIS is the spot, full stop!!

I was dreading the task of finding a storage space for My Moms upcoming move, but Public Storage made the day Far Better than I could have Ever Expected.I made a call to Public Storage based on iPhone Siri recommendation, and within 20 minutes, the friendly and helpful associate on the phone (Ashley) had me setup with a reservation to come in to look at the property.It was A Very Pleasant surprise to find out that Public had a 10x20 space available at discounted rate within 8 miles of My House. Public is running A summer kickoff special that basically got me a larger space than I expected at 50% off regular rate.!After getting off the phone with Ashley, I immediately received an informational email and text message from Public that contained All the information about my upcoming reservation meeting at the property. It just so happened that I got a flat tire two hours before my scheduled meeting, so I called the number provided and was talking with Russ (property manager), and he easily accommodated a time change for me to a little later in the day.I arrived at the property and was immediately impressed with the location just off the expressway (I90). I went in the office and meet Russ and Geoff. They went over general information, then took me to the space that was reserved for Me. I was totally sold on the space, security, and location of the property; and then went back into the office where they went through the administrative processes of signing me up. This process was highly automated and fast; I was out the door with keys and All the information I would ever need to get into my space.I went home, jumped online to the Public Storage website and was able to easily manage Everything related to my new storage space. I found the entire process from beginning to end to be Excellent. The stress of moving just got reduced because of Public Storage, and the friendly and informative staff members truly made this experience As good as it could be!Now I have a space for Moms stuff for as long as we need it, and I dont feel like I am getting raked over the coals. I HIGHLY recommend Public Storage. Easy 5 Stars.

Fiona help me get the app and was very kind and patience.

Russ was awesome. Very helpful thank you.

Russ is a stellar employee!We ran into some snafus and Russ went above and beyond in every way!I am a Public Storage customer for evah!!!!!!!

My name is Bianca and I been with public storage for 3 years the property manager Russ is always very helpful and nice always there to figure out a solution today I accidentally broke my key to my unit his boss max was literally there In 30mins to let me in best place ever thank you 🙏🏾 guys so much!!!

Ross was great and great doing business with him

We are making a move cross-country from Southern California, and Russ was incredibly helpful in getting us set-up with exactly what we need. Excellent customer service!!

Friendly Manager and employees, easy access and plenty of room to handle your business. I highly recommend this place.

Russ was very helpful. Quick setup and an awesome experience

Samantha was amazing took 6 minutes to explain the leaving/vacating process to me. Told me how to bd out effectively. She was kind and courtious very professional and helpful.

Russ was awesome! He was thorough and my move in experience was seamless.

Will definitely utilize this location again, due in large part to the service of Russ. He was polite, helpful, and informative, allowing us to clean out our unit quickly and efficiently. Well done.

Terrible customer service.

I’ve had to use Public Storage in Lakewood 3 times over the past 10 years and each time, the staff has been courteous and professional while assisting me with my storage needs. Once, Russ even worked with me when my moving truck was running late. Another time, I was torn between my moving options and he helped me save $200 with a small approval of a request. I appreciate and trust Public Storage for keeping my belongings safe and dry and will definitely return as a customer if ever needed.

The customer service provided by Russ was excellent. The process was quick and moving in was super easy. However there is one issue I have, which definitely wouldve impacted my decision. The issue is the price youre given when you make an initial reservation is not at all upfront or transparent, which is a terrible business practice I absolutely hate and I wish companies would be more honest. The price I was given after making a reservation was $25 ($1 1st month rent special + $24 administration fee). When you arrive and are halfway through the registration process is when the fees start getting added on. The fees (which were not disclosed at any point prior to midway through registration process) took the total from $25 up to $61.67 (so thats 36.67 in undisclosed fees). The fees (which are in the pictures posted) include Rent Tax 0.08+REQUIRED insurance with no choice of coverage level $15+ storage lock $19.99+ sales tax on the lock $1.60. Please understand, my issue isnt necessarily with the amount, although I was not pleased. My issue is the price I paid was quite a but higher than the price I was given. If all of the charges were disclosed PRIOR to arriving my rating wouldve been 4/5 stars. I wouldnt discourage anyone from choosing this company, if youre considering using this company ask about any charges not disclosed in the quote and be prepared to pay more than the price youre quoted.

My move was such a disaster from beginning to end with the only exception being the storage facility process. My movers and truck rental were all a nightmare so it was a relief to see that I was moving my belongings to a safe, clean facility with Russ, the fantastic property manager. Its my first time renting a storage unit and Russ could not have been more helpful with getting me setup and answering my questions while still getting through the check-in in a timely manner (and he was definitely busy!).

Russ was very helpful and professional. 10/10 recommend

I highly recommend this storage facility. The facility is clean, well-maintained, very secure, with easy in and out access and automatic lights.Russ and his staff, were always extremely kind and understanding. They went above and beyond in ensuring my experience with them was a positive one. Highly recommend!

SCOTT WAS AWESOME AND HE WAS VERY CLIENT ORIENTATED AND GOT ME IN AND OUT WITH A STORAGE SPACE QUICKLY. GREAT CUSTOMER SERVICE .....

I very recently moved back home from Florida. I needed to place some items in storage. I talked to Russ on the phone who was very friendly. Once I made it into the office Russ went above and beyond while walking me through the entire process. He explained everything in great detail and was very knowledgeable. Russ was a pleasure to work with and made my move back home so much easier for my daughter and I. If your in the area and are looking for a place to store some belongings ask for Russ at Public Storage. You will be happy you did!

Russ is an amazing person and so kind. Who would have thought you’d meet someone so great at your local storage unit service!? Highly recommend.

The staff at this facility makes this Public Storage facility one of the best! Ashley was very professional, helpful, knowledgeable and so very pleasant. She really helped my mother when she needed to downsize units She offered helpful tips and made the transition from one unit to another seamless. She should receive employee recognition of she has not already. She is an asset!

I thank the the Coustmer Service rep in the place to say late just to allow me to get a storage unit for the month to month and I loved how I can activate the door to the facility and that I thank him

My experience at Public Storage was excellent. I needed a another unit so I was helped by Ashley, she was very professional and knowledgeable. The reservation process was smooth and speedy. Overall I can say that I left the facility very satisfied. I would definitely ask for her over anyone else from my prior experiences at this place.

Getting set up into my storage unit was quick and easy. I got a call from Ashley as soon as I reserved my unit online and within 10 minutes I was scheduled to come look at my unit. Ashley was so personable and really helpful with all my questions. Really the staff there is the best. Ashley and Russ are a dynamic duo and they remember who you are, which is really great! The storage facility is clean and easily accessible. Great place!

Way to expensive.i didnt think twice about walking away

Have used this storage twice now and have nothing but good things to say. The people here a are amazing. I was attended by a young lady named Ashley who was polite and being that it has been a while since I was last here, I had many questions that she took her time to answer. She was very helpful. Good fare prices with incredible service.

I was moving rough my least dimes all I wanted was an accurate quote. I was ecstatic when they weighed me $97 out the door... it wasnt till I got thr that I was informed it was $143 because they cant say certain things over the phone(locks, administrate fees, etc). Be prepared and educated before you go.

Awesome people, and very secure facility.. I definitely recommend it. Russ, pretty much runs it all, and he is absolutely wonderful, an amazing guy and a true pleasure to work with!! If I am ever back in town and need a place to store my goods, I wouldnt think twice about coming back here.

Russ was very helpful, professional and friendly. Unit is clean enough with wooden floor. I like that you can pull into garage for inclement weather.

Russ I like to say you did a fabulous job today. I have rented one of your units before and the only reason I rented the unit today from him. The one I wanted and reserve was too small. I went with the larger unit because of his outstanding customer service. Great job and thank

Ashley helped us today. We experienced excellent customer service with everyone we spoke with. When we met Ashley in-person today, she was extremely knowledgeable. Ashley was very informative and answered all of our questions. We will continue to tell anyone we know who needs storage to go to 2250 West 117th Street in Cleveland, Ohio!!! (I was a customer here for my own unit several years ago!)

Great customer service and Russ was extremely knowledgeable about everything. He went above and beyond the call of duty assisting me. We also had a great conversation. I am very satisfied and happy with our interaction! Keep up the excellent work!!!

Russ was great! He informed me of all the information I needed to bring for my next day’s appointment, showed me the unit, made sure I understood the legalities, and addressed all my questions and concerns.He’s both pleasant and professional to work with.

I have had at least one locker, sometimes two at this location for 15 years or so. They offer indoor and outdoor storage units to fit your needs. I have always been indoor because of the delicate items I store. Seen a lot of property managers come and go in that time, and I have to say Russ, who is the current proper manager is top notch! So helpful. Just one quick example, my lock would not accept the key. I knew it was the right key, but it just would not go in. Russ came down to the locker to try it, could not get it, discovered the key somehow had an ever so slight bend in it. Went back and forth from the office to my unit 2-3 times. Finally got me in to my locker. The man is amazing. Thank you Russ, and thank you Public Storage for a First Class operation.

5 stars for Russ

Booked an e-rental and Russ called me up on the day of the move it and was kind enough to show me the way to my unit as well as Demonstrate how to use the lock, was a very smooth move it thanks to him.

We are a new heating vendor for this location. Very impressed with Russ. Very organized and efficient. Made our job easier

Russ was a great help and most definitely good customer service

RUSS, you are the man! Thank you THANK YOU!!! The property manager Russ at the public storage on west 117th is so friendly, courteous. He makes sure you understand everything before you sign up for your storage space. This location has flat carts for you to use free of charge but make sure you have your ID for carts. The inside units are all I have seen here but its pretty decent inside climate controlled too. One thing I will say is I always find nails inside by the loading ramps. Overall this is a pretty safe secure facility which is conveniently located right off of I90 has a friendly courteous staff. I would definitely recommend this place to all my friends and family members. I am more than happy with the facility and the staff at Public Storage on west 117th. Thank you public storage!

We just rented a large storage unit from Russ. Great guy. Very knowledgeable and friendly. Clean facility. Very happy with the service!!! More people need to learn customer service from Russ!

They have hidden fees and they charged me 2 times in one month and didnt give me my money back

Excellent customer service!! Always courteous and helpful. Russ and his team are exceptional. I left my unit unlocked the first day and Russ called me to notify me immediately. His concern was as it was his own unit. I really appreciated that!! Would rent here again and definitely would recommend!!!!!!!

Ashley was very nice and quick with giving me my tour and setting me up with my storage unit and keys. It’s very affordable !She had great customer service skills and explained everything very well. Thank you defientoy will refer others.

Had a great experience at Public Storage from day 1! Ashley was a great help in making sure I had everything I needed for my move as well as making sure I had the proper size unit for my needs! She ensured I received a unit that had been cleaned out before my use, which I thought was such a kind gesture of her. Thank you Public Storage for not only getting me an excellent deal on my storage unit but also having professional, kind employees to make it an overall great experience!

We needed storage options as we were expecting our first child. The second bedroom was being converted into a nursery and needed a place to put everything. I did my due diligence for all options nearby, but nothing matched the services provided by Russ and his team. From the initial contact with Russ, I knew we were in good hands. Then the tour of the facility and the storage unit made the decision much easier. The controlled climate unit was great and kept our items out of the elements. We recently moved to a new home and no longer needed the unit. The closing process was seamless and Russ took care of everything on move day to not hold us up.I would recommend this place to everyone looking for storage in a convenient location not far from I-90. The inside of the building was always well maintained and never had a worry about our items being damaged. Russ is the man and give him a call for your storage needs!

No parking spaces

The male manager there has great attitude,(forgot his name), but he was very fast with getting us a unit to store our items and straight to the point. Helpful with answering all of our questions as Well!

Just moved into our storage unit for storing work stuff and Ashley was awesome. She had all of our information prepared when we walked in, is very friendly and had us set up and moving in within 15 minutes. Made for a great experience and will definitely recommend to friends and family.The units are clean and very accessible, as well.

Ashley helped me today to rent out a last minute spaces for a couch I need to store. She was happy, helpful, and just all around nice! She explained everything to me and answered all my questions. Cheap prices too! Thanks guys!

Just closed out another unit with Russ. This is the only place I will ever go for my storage needs. Until next time, thank you Russ! Awesome as always

This is my first time ever needing a storage unit. I was running late for my reservation so I called in advance to make sure that was okay. It was fortunately not something I had to worry about. Russ was was absolutely AMAZING!!! He answered all my questions before I could even ask them. Excellent customer service with great attention to detail. I definitely recommend this place!!

If I could give less than a zero star i would. The general managers attitude was demeaning and dismissive. Russ really tries to be a customer centric professional but apparently must mimic his leadership. The company itself, in my opinion has predatory billing practices that violate Ohio code 5322.05, during a pandemic no less.

Russ the manager, was exceptionally kind. This was my first experience and he was helpful and led me to a large clean unit. He was helpful in every way. Thank you, Russ.

Scam! I noticed a charge on our bank account when the unit was already paid for by another account. I called the manager to get the money back and he refused. Then I called the bank to file a claim for unauthorized charge. Now the bank says that this charge was indeed authorized and we will not be getting our money back. I asked the manager for corporate headquarters, he doesnt have it. I attempted to contact corporate and all I got was an automated machine for bill payment, balance, move in/out dates, etc and that was the end of it. Going to file a claim with the Better Business Bureau and the Attorney Generals office.

Russ is the best! Very helpful and great customer service. The units are clean and everything is well managed. Thank you for the great storage experience!

Rented a locker today with Russ. Check in was quick and easy and Russ was able to answer all of my questions. The locker is also a great size for a really good price. Would definitely recommend.

I was treated very well and felt very welcome. Ashley C. is an absolute doll. She was extremely knowledgeable and answered any question I had. It was a great experience and I will refer them to anybody. Thanks again Ashley C. u were nothing but helpful!!!😊😊😊

Quick and easy to sign-up. Love the option for indoor and outdoor storage. The office manager Russ was very polite and helpful. Definitely would recommend if you need a storage unit.

Russ is the best guy ever,always willing to make my experience better. Its been over a year and Im still a customer thank u Russ. U ROCK!!!

Russ was awesome and was very helpful in every way possible. Thank you Russ and excellent customer service.

Ross is the best hes helped me and my wife with questions we had....... Excellent service from him.

Ive had nothing but good experiences at this location of Public Storage, and nothing but great experiences with Public Storage staff. I deal mostly with Russ, and he has displayed only top-notch customer service on many different levels; Russ often goes above and beyond helping me, regardless of how trivial my issue might be. He, along with other staff, is very knowledgeable, courteous, efficient and personable.Simply put, a good location and great staff --- Russ will take care of you.

I moved here in 2011 and needed a storage locker and my fiance introduced me to Russ, the manager at this location. Russ was very courteous, and helpful finding the right sized locker for me. Im very pleased with the facility, because its clean and very secure. I would recommend this location to anyone needing somewhere to keep their prized possessions.

Jeff and the store manager (Rus) are awesome to work with in getting units here, their customer service and care goes beyond a storage unit rental! I highly recommend this location!!!

AMAZING EXPERIENCE with the staff at this location. I needed lots of packing materials for a big move 4 hours away. Ashley greeted me with the warmest smile and really took the time to understand my goals and without trying to over sale me provided me with the highest level of customer service imaginable. I visited the location a few additional times and also met Russell who provided that same level of service experienced from Ashley. THANKS SO MUCH GUYS FOR MAKING A STRESSFUL SITUATION MORE PLEASENT!!!!!!!

Russ has the best customer service I have ever seen... He made moving in and out of the storage unit as easy as possible! If I ever need to store my things I know where Ill be going back to if hes there. Nice and clean and secure.

I rented a storage unit for a little over two years with multiple trips in and out of the unit, and always had a good experience. Russ was extremely helpful and efficient as I opened and closed the unit and answering questions in between. There was always plenty of space to park and I always felt safe. The only issue was that there were not enough carts because stupid customers broke or stole them, and Russ was trying to get approval to buy new ones (which he got!). I would definitely recommend this location!

Great facility, also, the gentleman there Zach was great at answering any questions I had and was very nice at that!

Great helpful staff

Ashley made my time here feel like i was in a place of excellence. She was very good at describing my options on the various units. A very professional woman. Keep her at this store.... I know she will be a very valuable asset to your company.......

This storage is wonderful! Their managers go above and beyond at this location and Ashley is always willing and ready to make any visit as smooth as possible. Thanks w.117 public storage i will definitely recommend!

This place is the best! The managers are personable and make every visit to their location a great experience! I give them 10-stars☺

Russ was awesome! Walked us through each step. Made the process easy! Thanks Russ!

I have done business with public storage for many years and Ive been very lucky to have also done business with Russ for over twenty years he has also been very polite and kind to me every time me and my sister came thru the door. He makes sure that you understand all of your paperwork because he explains your contract to the tee he also walks you to your storage unit to see before you decide to purchase that unit. Personally Russ has truly been a friend to me and my sister because he truly one time saved my two units from being auctioned off because of financial reasons he worked with me on more time to come up with the money to save my belongings and for that alone for going out of his way he deserves all five stars.We appreciate you Russ keep the good work

Russ was a great help in getting us a unit and even staying a little over his shift to let us use the dolly to help make the move a little easier. Great prices as well when making the reservation online.

Who knew finding vehicle storage would be this easy. I was a walk in customer and Russ was super helpful in explaining to me what was available and what would fit my needs. The renting process was simple and the policies were clear. Russ followed up with me to make sure everything was set and that I didnt have any other questions. I would recommend this space to anyone needing extra storage.

Ashley was so helpful! I was shown my storage unit, provided every detail needed, they have trolleys to make moving easier, everything you need to pack, and your storage unit is high up off the ground. The storage unit was clean and secure, and reasonably priced. Will use this company again!

Russ was fantastic. His help greatly appreciated. Always courteous and willing to take the time to explain the ins and outs of using the services of Public Storage. I will recommend this facility to friends and anyone in need to your service because of Russ. He deserves a raise!

They usually call you before they auction off your stuff. Its almost been a year since my things have been there but people keep moving their stuff tenants and stuff and stuff and stuff I Used to Know adjectives people keep moving their belongings into my property and so I have no room to move my storage space belongings into my own I think Im going to live in my storage space until they find me out. Ask for April or Russell there theyre very merciful and dont trust their website because theyll screw up your credit card payments its a national company but this location is a really really nice David have an old school answering machine. I just wish there were 24 hours to access your space especially when I move in there with my 17 cats add perhaps also a medium sized battery operated work light because if I dont get it out of there this month its going to come to that.

I was very please with the service I received by Ashley. I was very informed upon my reservation. I couldn’t be more happier with my choice in using Public storage and it being my first time too. If I could give my experience 10 stars I would.

I just want to say that I had the best experience at this location. Im new to the area and the employee was so helpful. Ashley helped me with my storage and let me know what was around the area. Thank you again Ashley! Your the best!

Russ was awesome! I would recommend this place

Awful self storage experience. I give it one star because Google is forcing me to, otherwise itd be Zero(0). The facility is in complete disarray. Storage units are secured with chicken wire over the top. Half the lights in the facility do not work. The cart, when available, requires ear protection to ensure the 45271dB it outputs do not cause your ear drums to rupture. The staff, although kind, is completely incapable of assisting with anything more than accepting your credit card or apologizing for their rundown operation. Most can be contributed to lack of funding or management. Overall, a terrible experience. There is so little value for the cost. Seriously, there are, minimum 250 units in this building, average price is probably $45 per month, I cant assume cost exceed $10k/monthly, reinvest in your business.Do NOT waste your money or sanity, spend a bit more and use the storage units a mile North.

This is an initial review as I am a new tenant as of today. My first impression is a good one. Friendly, knowledgeable staff that were not trying to sell me space or stuff I did not need. Clean facility, decent access hours. I am happy thus far.