In the washer and dryer section great attentive customer service. She even made a call to see if any new promotions were available. Sitting at a desk she got up and showed different washer and dryers and compared all with the different settings as well as prices. I was so impressed with the service provided. I watched her interact with other customers walking by with questions and she remained pleasant and gave directions to them. Very experienced and professional.

Have been to this Hope Depot many times. The selection of items is ok- but they need have more stocked of what the customers actually want to buy. The staff is ok- I have not had a problem with them- but this store really needs to hire more help and also needs to keep things organized a little bit better.

Good store. Havent been inside in a few years, seems to be a little bit better. Found everything I was looking for. Good service. Although there werent very many cashiers at the checkout line. And no plastic bags anymore.

Liked the place so much I applied for a Home Depot card card and got approved instantly!

Amazing customer service! Came in for trash bags, had no problem finding a person to help and he made sure I found the ones I need by using his app. So I went over there for the bags (they weigh a few pounds) and realized I also needed some bottled water. I tried to pick up two cases of the water and the bags and realized I needed a cart so I went off to get one. On my return I found two employees had found a cart for me, put my bags and water in it and were looking for me! Thanks guys!

Got the pleasure of meeting the employee named Frannie when she complimented my daughter on her outfit. Later when I needed some help she graciously took time to help to where I needed to be. Need more people around like that.

Very polite and helpful employees unlike Lowes.

Most Chics like to shop at the MallThis chic goes wild for HOME DEPOTHow can you not?! Always someone willing to help you, even if its not their department- store is always clean- watch for the younger boys there tho- they are boys and act as such- make fun of people and havent matured yet- oh and youll spot them- somehow Im always there when 3-4 of them outside- youll recognize them- hard to miss for sure-Other than the little boys who work there- everyone else is amazing ❤️

No Issues....they did move things around though..Especially... in the Front of the store...by the customer service area..they were good about returning my item..that is a good thing !! 😷👍🌻🌸.

Numerous items shown to be in stock on website however no one in the store could seem to locate probably still sitting in truck was a response

Dont have any idea how this store stays in business! The prices are higher than other hardware chains, and they never have what you need in stock! Horrible!

I really don’t want to give them a two star rating but today 5/27/2021 my trip justified it. There were plenty of associates in the store some helping customers and other associates talking among themselves. One only one register with a cashier- other self serve ones open- and I needed some boards measured because they were sold by the foot. The helper had an attitude like its my fault they had to be measured. My suggestion open more registers - make the customers feel like you want their business- not like they are a burden.

The people that work there are always very helpful. Only one thing that was disappointing. There is a sign on all doors stating you MUST be masked to enter. There were only a handful of people masked on a busy Saturday. Obviously, they do not enforce this policy. I will go somewhere else to shop for what I need.

The employees were very kind. Although the store itself was unbelievably unorganized and I had to keep walking from isle 57 to 16 due to the misunderstanding of a certain chain link. However Mark, the master skew finder was as helpful, cool, calm, and collective as he could be as an employee.

Fairly busy. Great place to get all your DIY needs.

The Home Depot is okay, but trying to find a knowledgeable employee for help can be a challenge.

I purchase 16 boards of drywall today at the pro desk. I asked for help loading it and the pro desk said they would have someone help me. I waited and waited and waited no one showed. So I asked again. Waited and waited and waited. No show. So a black customer had to help me load it. However I did see home depot helping a white customer load his boards. Actually it was two associates helping him. I asked one of the associates who was helping the white customer load his boards she said that they dont know where Andrew is and he is the loader. But they were helping the white customer load his boards. Not sure if its a white or black thing but I am shopping out of my normal area and this was the closest Home depot. I figured all the home depots treat you the same but no. I actually took a picture of it.

Went this branch of home depot for some landscape shopping. Like other stores this one is not well managed. Hope to see better service in my next visit.

Every time I enter a home depot its friendly staff and helpful. Im a new homeowner, so Ive been to several home depots over the past 3 months. From buying appliances to buying small things to fix up the houses. I know I can get somethings cheaper at other stores, but the staff is very knowledgeable about small jobs I can do myself.

Very bad service at the Tool Rental. Poor customer service, renting poorly maintained broken tools and machines. Charging customers for bad equipment and repairs that are not the customers fault. DO BETTER!

Two stars is being generous. Completely outraged over some store policies. First off the web site for that location had 0 inventory for the Rigid Saw I was looking at while it was right on the shelf. Second, and probably the most infuriating is the fact that the website had this saw on special for $449 while it was listed at $504 on the price tag. Asked associate about the discrepancy and was told it was an online price only. I stated that no where online did it state that and was told Home Depot does not price match its own online ad. When spoke to customer service was told the same. I DID NOT purchase. That has to be the most assinine thing Ive ever heard of.

The home improvement obsesseds paradise.Can really get your steps in hiking around massive building & find what you need for that weekend project.

Very good experience in the paint department. The check out area very very unorganized. There is suppose to be one line and that is not what happened. The lady that was suppose to be managing the check out line, had no idea how to get things organized. She was kind of nasty when she was made aware that people were going in front of others that stood in lines myself included. The sign telling customers were the line begins is not very effective. The store employees that manage the lines need to be more accountable so that there are no issues.

I waited for over 20 minutes for this guy name mike to come up to the front of the store.You cannot blame the girls up front.....There are bad SQ numbers on the fence display outside......(shadow box fence)Also none of the staff are wanting to help you the just walk by you .....This store should go out of business......

The store employee Elin in customer service is outstanding and she gets things done, great job Elin with my A-frame ladder return. As always Home Depot is the best home improvement store.

Good place if you are wanting to buy an air conditioner unit. Mine that I bought was only $150 a piece. Not bad prices at the moment.

Thank You Bob Williams! Your knowledge of the store and assistance helping me find things takes customer service to a whole new level. 10 stars. Go to isle 31 take 3 steps and its on the 3rd shelf on the right! Are you freaking kidding me! Yes it was there. Bob is one of a kind! The undisputed champion of customer service.

Its good for home remodeling shopping and home gardening.

Never have a problem finding what I need, or finding someone to help me find something if I cant find it myself

An excellent store still, but have continual trouble with always finding what you need in stock. Thats speaking of HD in general, not specifically this location. Everyone here has always been friendly and helpful.

That day they had the merchandise but need more help.

Lets face it, you have 3 choices for the most part, home Depot, Lowes, or online. Online if you can wait, home Depot if you want them to have what your looking for, and Lowes if you want to browse.. I usually use home Depot

Very VERY helpful customer service...

The BEST HOME DEPOT, IVE EVER BEEN TO.

A sales person came right up and helped me find what I needed and gave me directions to another item fast ck out and I was on my. way

It is a nice store for people trying to do home repairs but hard to find some one to help with assistants

Waited on hold for 30 minutes for tool rental after i asked for a product availability then was hung up on very unprofessional taking my business else where I suggest shopping at lowes

They seem to always have half of what Im looking for.

Its hard to find things in this Home Depot. When you have concrete mortor on one end of the store with bakers bags on the other end its a waste of time and time is money.

Finding things at Home Depot has just begun to get easy.

Always have what I need. Helpful friendly staff.

Great customer service at Brookpark location Arnoldo in appliances was very helpful.

There was not any help in the store... Could not find a person to help me.I find this to be very consistent at this particular home Depot and now I have started to go to LowesOn the rare occasion that you do find someone to help you most of the time they dont know anything.

I frequent this one. Never had a bad experience or any standout great experiences either. Staff is friendly, usually has what I need. Its a home depot. I cant complain.

Workers need to be more friendly and offer their help when seeing you seeking for stuff.

Me and my fiance went to brookparks home depot a few weeks ago to grab some gardening supplies and a bird feeder for the back yard. Well we found a bird feeder and it was the only one left with no tag, the lady working self check outs refused to help us get a price check on it. She was rude and her customer service sucks.

Bad customer service, yes they are

The people in the electrical department were very helpful

Very Helpful with my every questions. Helpful and very informative personal.

The customer service was very good and they even helped me load my items into my truck. The price matched Lowes comparative items and even gave a little bit better of a price.

If this is brookpark one in Brooklyn. Rude nasty cashier helpers. Im doing the work they once did. I think its wrong depot got rid of their jobs but dont have a rude nasty employee at end of machine talking about her friends and so loud, if she doesnt want job she should quit

They were very helpful and helped me find better things suitable to what I was looking for. Definitely a recommend place to go

I purchased these lovely #8 lavender mums for my front yard.

Great shopping experience, found everything I need for my bathroom and even got a new lawn mower by Ryobi.

Large selection of mulch and soil at very reasonable prices. Very helpful staff.

Its a little frustrating when you ask about an item you are trying to look for and ask an employer (mind you there were 3 standing and talking among themselves) one just says the aisle where it it and they just keep talking (not even about work). Ive shopped this location many times and if I needed help some would be very kind and help you look for what your searching for but not today. 🤨

The nicest store in the area.

The workers are always so kind

Love depot great prices always have what I need

Although the staff employees of Home Depot are usually very helpful I think theyre focused more on security nowadays so,t h a n actually helping the customer when do I need to feel like a criminal myself when Im going to buy supplies for whatever job

I always find what I am looking for.What makes this a 3 star rating is the stupid standing in line waiting for someone to tell me that I can approach the checkout counter when it is obvious that nobody is using the self checkout. Dont dare approach the register. The lady will yell at you and tell you to wait for her to tell you its okay. I guess you have to wait for her to quit talking to everyone else first?

They always have everything I need

Always have what I need and close by. Staff is always helpful !

Bought my first house so I have been here a lot. lately lol. No complaints here, staff was friendly even though they were understaffed and busy as hell. Cashier told me a few employees called off/quit that day so they we behind all day

Another quick and helpful stop. The man working in plumbing was very helpful and saved me money. Anyone can appreciate that.

Went to get a lawn mower. Clean areas. Friendly staff😃

Well organized, clean, very helpful and friendly associates. Great store!

This home depot location is hit or miss. Yesterday was a miss. The item I went to purchase was listed as in stock, but when I went to the location in the store the display was a mess and they were out of stock. It happens?

Never thought I would say it but this Home Depot is actually better than the Lowe’s down the street, although not by much. Biggest issue is not the lack of employees but lack of their willingness to work, often times there will be checkout lines with 10 people waiting, but yet 5 HD employees are standing around talking with one another.

Good place to buy.

Great service and using the curbside the employee was very pleasant and helpful.

The customer service was awesome! We had 2 different orders of 2x4 wood delivered to our house over the last month. Unfortunately, some of the wood we received was not useable. We brought the 12 pieces back up and Teionna M was more than helpful at customer service. We were frustrated just because the amount of money we had spent not just on the wood but on each delivery fee but she was beyond kind, patient and helpful for us. I wish every customer service we dealt with has a Teionna!

If a person is trying to send an e-reciept, why do the cashiers cancel it off and not let you do that?

Awesome & Great Customer Service and with big Ol Smiles too

Customer service is not what it used to be when I worked there years ago. No one comes up to me to ask me if I need anything or help. Thatvwas never the case when I worked there. Everything was oriented towards the Customer. 4 stars because I have no issues with products or the store itself. 5 stars if the service was better.

They make it difficult for Veterans to save money!

I love going the last 45 to a hour before they close, not crowded.

Very helpful, and its pretty easy to find what you need

Wooo fawncy fawncy tools

Well stocked in and out with supplys

Your on your own when it comes to finding what you are there for.

Best price on replacement weedeater string

Great selection and great service 👍

They have hire better people with better customer service experience a lot of the employees are just standing around doing nothing especially the lady telling you where to go out the line she doesnt help at all

Very unprofessional!!!! I called to check on the status of my order and while I was on the line the customer service representative had a whole side conversation with another representative about work gossip. She did not bother to put me on hold or even say “Please give me a moment”. I kept saying “Helloooo”, but she kept ignoring me until came back on the line.

Most ignorant employees Ive ever seen anywhere. They either hate their jobs or this location likes to hire uneducated a☆☆holes

I stopped using this particular Home Depot specifically because of their online/ curbside ordering. Im an LGC and sometimes use Home Depot on occasion when my usual building supplier is out of something. This particular Home Depot messed up my last 5 orders and Ive had to physically go back to the store and correct it. Using up valuable time and costing me extra expenses on projects. I now use Strongsville. Strongsville Home Depot seems to have a much better and effective staff. Since switching to Strongsville I havent had to correct a single online order.

A great experience this time. Was offered assistance without having to ask. Was given some suggestions on lawn mowers but had already picked out the one I wanted. Sales assistant comments matched what reviews had said.

Always love going there. Friendly, helpful employees. Clean store

The people are friendlier now. A few months ago, trying to get someone to help you was met with attitude. The cashiers are more professional now as well.

Had me check a price for them. Lazy.

Its Home Depot. You know what they have. Service at this location is non existent. I can imagine day to day operations from the customers perspective wouldnt change if all the employees were replaced by computers.You ask someone something they give you a look like you should tell them. Which after inevitably pulling your phone out to find the aisle and bay you can. Useless.Edit: I was there to buy a refrigerator. Not something I can toss in my cart and walk out. I did the customary customer mating ritual. Stare at the products.. at the employees as they stare at their feet and shuffle along. I also saw some older woman trying to get a heavy item down off a high shelf. From around the corner I heard her explain to another customer she couldnt find anyone to help her so she decided to get it herself. You guys dodged a bullet there.

Said had 6 batteries for Royobi HAD NONE!!!!

5 stars 2 Larry & Jonathon in tool rental 4 their expertise & service.However, Phat @ customer service returns should get that u dont laugh @ customers being I didnt see any no returns on gas.items after 30 days. I argue that its wrong 2 post that on your receipt AFTER purchase.when she argued its on the internet then priced it! Right! & at registers which its not. Asjed why shed laugh Add a customer she thought it was funny that I didnt agree with a Policy design to tell you after purchase. Id work w tool rental but neverbuyfrom this locale again maybe lowes is a best option this place has been going down hill over the years. NEVER FiND HELP HERE.

It was GREAT!

The last few months have literally changed the way one has to look at the home depot, for storm damage they have you covered .For survival of a significant situation perhaps the next one will be better .On the way some stores deliver their products are not always going to be the best .Belts are important for delivery professionals, ABSOLUTELY no one is wanting to see perhaps the most dusty drawers on any given person .Has no one who has a friend who has to have them so low that you can not, not see them dirty and say nothing?So Yeah its important .Especially since the fact that it is being delivered mostly means that you have paid a lot of money .The products are available and they will work .Customers service is what you make it ,patients and then more patients will help you out with your own business .Pick your best time, measure twice and visit once .

Huge parking lot and the inside is so beautifully organized. You can even look up an item on their website before you go in and it will tell you what aisle and bay it is in. I was in and out in 10 minutes with exactly what I needed, and Im not construction person. The prices are also very reasonable. When I shop around and online, their prices almost always win.

Home depot was pretty dope, as always.

Every mans candy store

Amazing service and beautiful garden center .