Crown Acura
14080 Brookpark Rd, Cleveland, OH 44135, United States

Review №1

Have now bought 2 cars from Vince and have been extremely satisfied both times. Vince was very understanding of our situation(s) and worked hard to find the best fits for both vehicles we have purchased. Would recommend Vince and Crown Acura to anyone looking for great service, knowledgeable associates, and a comfortable buying environment.

Review №2

By far the easiest, nicest dealer experience Ive had to date. Vince was very open, professional and helpful throughout the whole process. None of the typical used car dealership trying to screw you over, none of the four-square chart, none of the pressure to trade in a car. It was nice of them to detail the car before I picked it up. I doubt Ill be back as I dont buy Acuras (I bought a Volkswagen), but I will use this experience to set the bar for future interactions with dealerships.

Review №3

Just bought my first care from Matthew Dodok and he was wonderful to work with. No pressure sales, extremely knowledgeable, and treated me with professionalism but still like a human being.

Review №4

Crown Acura has always excelled in customer service. I did not think it could getter any better and it did! Matthew helped me put together my new car, took the time and still takes the time to help me learn my car. I am forever grateful for their service! THANK YOU MATTHEW!

Review №5

I was really blown away by my first class experience at Crown Acura on Brook Park Road .,,my salesman was Matthew Dodok. Basically I have had very little previous knowledge about the Acura brand and Matthew the salesman is highly highly knowledgeable and I was just very impressed with him as well as the Acura cars. I was looking at the is beyond loaded with features and extras ...very high tech ..and at the absolute top of the class. Matthew the salesman was not only not annoying, he was extremely likable and pleasant to work with. Highly knowledgeable, friendly, helpful, and definitely somebody you would like to build a relationship with for being a car owner and stopping by for service or car washes and staying in touch on the latest accurate technology and future auto purchases etc. Matthew is also clearly honest and hard-working. I wish I could give a rating higher than A+ for Matthew and for Acura. I definitely recommend!!!

Review №6

I couldnt be happier with their awesomeness! They were able to service my Acura within a 48 hour period after I called them. My appointment took roughly an hour. I was able to work on my laptop inside their lounge area, enjoy their complimentary WiFi, coffee and snacks. Also, I received a complimentary wash and interior cleaning. How awesome is that?! Thanks again, Crown Acura!

Review №7

I stopped up at Crown Acura a few weeks ago to meet with Vince. This was my first time visiting a Acura dealership and Vince made this transition very smooth and easy for me. I ended up buying the 2020 Acura TLX and couldnt be happier with my decision. Vince was wonderful to work with and I highly recommend him to anyone in the market. He went above and beyond to make sure I had a great experience. The whole team there was very accommodating and Ill 100% be back in the future.

Review №8

I recently was in the market for a Certified Pre-owned Acura RDX. I worked with Jason Hawkins to find a vehicle that satisfied all my needs. Jason would reach out asking how the search was going and if there were any vehicles on the lot I was interested. He routinely allowed me to test drive vehicles that matched my criteria. Once we found a vehicle and discussed some of the finer details, Matthew Dodok handled the purchase and was very professional throughout the process. Matthew is friendly, knowledgeable, and it is obvious he takes pride making sure you leave the dealership with all the information you need. He will sit down in the vehicle with you for an hour plus to go over all the technical features of these vehicles and make sure you are comfortable and get the most out of all the features these vehicles come with. He is insistent that you can call him anytime if you have any questions, and offers you to come in to the dealership anytime you have a question, or just want to swing by to get your car washed. I highly recommend purchasing a vehicle at Crown Acura as my experience was first class.

Review №9

Great experiences here, not just with buying my vehicle, but servicing it. Just last week they were able to squeeze me in last minute, gave me a loaner overnight, and then didnt even charge me for the repairs. Everyone Ive dealt with here has been great.

Review №10

Great experience all around. Sean was excellent with his communication throughout the entire process. He was able to locate the specific model I was looking for and get it to Crown within a few days. 1st class service.

Review №11

Purchased my TLX from Crown 3 months ago and I couldn’t be any happier with the efficiency and level of service we received.We were helped by Mike S on a Monday when we were “just looking”. We mentioned to him that we had a couple of other stops to compare vehicles that we were considering and he appreciated our process and respected our need to see other options. After being snubbed at the Lexus dealership and visited the outdated Toyota dealership down the road, we quickly found our way back in Mike’s office. We explored options and discussed ways to proceed.After a few of days, we decided on our vehicle and set an appointment with Mike. We were out in 2 hours and we were in our new vehicle that day.I returned to get my windows tinted and remote-start installed, the service department will impress you in its efficiency and the way they treat their customers.Overall, AMAZING experience! Treat yourself and get an Acura. Value your time and get it at Crown.

Review №12

Pat the service manager went out of his way to help me with a battery issue, when he did not have a duty to do so. His customer service was outstanding.

Review №13

We own a 2019 Acura RDX. Crown is, quite simply, the best around... why? The car is sharp looking and drives like a dream. It was reasonably priced. The buying experience was comfortable and we were treated with respect. We never felt like we were getting screwed. Recently we had brake problems, and the service department brought us out a loaner (another like new rdx) and most of the repairs were still under warranty. I live on the Far East side and will drive happily to the west side to buy my next Acura! That’s why.

Review №14

I would like to thank Matthew Dodok of Crown Acura with making my purchase of a new vehicle an enjoyable one. I made multiple visits to Crown and test drove 2 different models. Matthew answered all my questions on both models. He was very knowledgeable, patient and professional. He impresses me and I am not easily impressed. I will be buying my next car from Matthew at Crown Acura.

Review №15

Great experience. Matthew Dodok went above and beyond to walk me through a potentially tough financing situation and get me into the car I wanted. I plan on referring everyone I know to Crown Acura and tellIng them to ask for Matt.

Review №16

Vince Cuffaro is absolutely the best car salesperson we have ever worked with. He processed almost everything over the phone and was able to manage our trade-in and purchase at lightning speed. We are thrilled with our new car, received a great price for our trade in, and highly recommend Crown Acura and Vince.

Review №17

I gave 5 star because the staff and Sean are 5 star. Knowledgeable, polite and very personable. Quick and timely service.Thank you, Crown AccuraJohn Ondick

Review №18

Great overall car buying experience. Nice facility, pleasant staff, good prices. Matthew Dodok, the sales rep, was terrific - very knowledgeable, non-pushy, and accommodating. Highly recommend both him and the dealership in general.

Review №19

Easy experience and the team was flexible in meeting my needs. Would recommend!

Review №20

Excellent service. I went there today and was greeted wonderfully and with intelligent employees. Will definitely use this dealer ship again.

Review №21

I had the best experiences ever Matthew is such great seller i love ️ the way he help my family to get the Truck we wanna Acura MDX thanks you so much you guys are great thanks

Review №22

My experiences with Crown Acura have always been positive. They began with the service department for work on my old MDX. My latest was with the Sales department, lead by a salesman named Matthew.The dealership is comfortable and well-appointed and the staff is curteous, knowledgeable and efficient. The communication is staight-forward, your options are well presented, and the sales process is fast, but you are not at all rushed. Matthew is a top notch instructor and sales person when it comes to questions and tutorials about your new vehicles features. He made sure that I had his cell number so I could text him after leaving the dealership. I had them of course, and he has responded, which is very helpful.The customer service at Crown is what you would expect at an Acura dealership, but it also exceeds those expectations. Their approach to everything is solution and customer-oriented. Five stars; two thumbs up; pay them a visit.

Review №23

Great service from both sales and their service shop. Very knowledgeable and helpful.

Review №24

Crown Acura salesperson Matthew Dodok gets my 100% perfect score for excellent customer service.He is knowledgeable, helpful and accomodating. Highly recommend both Matthew and the dealership.

Review №25

Could not have imagined my first car buying experience to go better. I worked with Matthew Dodok who was extremely knowledgable about my options, patient, and wanted for me to go through the process and pick the car that would work best for me without any pressure. I know the incredible service will last beyond the buying experience and into the length of ownership. I am so excited to be driving my 2020 RDX!

Review №26

I cant thank Crown Acura enough, and especially Matthew Dodok, for going above and beyond with my car leasing experience. He answered all of my questions quickly and thoroughly and was beyond patient with my hectic schedule. He even brought the car to me at home so I didnt have to deal with my toddler in a car dealership! Exceptional service from start to end. I will continue to be a repeat customer at Crown Acura and with Matthew Dodok.

Review №27

First time Acura Customer. After visiting various dealers i was impressed by the way Crown Acura was dealing with Customers. I had a great experience with Sean who helped me getting a great deal. He patiently understood my requirement and provided me a great deal which I cannot refuse. Definitely will recommend Crown Acura and specially Sean for his help !!!

Review №28

I had a great experience working with Vince on purchasing my new vehicle. The whole process was seamless, and I was in and out within an hour. Highly recommend!!

Review №29

First time Acura customer! Nothing short of a great experience. A friend recommended I work with Vince and Im glad I did... Thanks Chef.Steven made the final purchase a breeze and really took the time to ensure I understood my benefits and warranty.They even handled my 18 month old roaming around the show room, sorry about those finger prints. Really appreciated the folks in the lobby being so friendly as well.Also a big thanks to Rick in the back for getting me the floor mats (Great deal!)Love the brake lock feature! Thanks again.

Review №30

Good service but high price

Review №31

I LOVE this place! Mike Screptock has helped me multiple times and he ALWAYS comes through! Staff is very friendly and welcoming!

Review №32

Overall experience: professional, courtesy intense, thorough knowledge, efficient, punctual. Main man was M. Dodok.

Review №33

Matt was very thorough with the process of purchasing my MDX. He explained the options of each package and allowed me to come to the decision. I looked at another MDX at another dealer which actually was less expensive, but choose Crown Acura due to their overall fairness and professionalism.Thanks for a great buying experience!

Review №34

This is the 3rd Acura purchase that myself and my wife have made from this location. The staff is extremely knowledgeable and very helpful. Everything is very straight forward from the start of the process to the delivery of the automobile. Non of that price switching or payment changes they you will most likely experience from other car dealerships. You can rest assured that will not happen here at Crown Acura. They go above and beyond to make sure you are 100% satisfied from start to finish. I would refer my family and friends here with 100% confidence that they will be handled like family.

Review №35

My experience here was amazing! From the second I walked in everybody was incredible! Matthew Dodok, the salesman I worked with, was AMAZING. He was friendly, passionate, and worked with me to give me the best deal possible on a used car. I honestly could not have asked for a better experience. Ask for Matthew if you come here! You won’t regret it. The other finance manager I worked with, Steve was equally as amazing and was very helpful!.

Review №36

Highly recommend this dealership. They way Vince treated me and my mom it was everything. My deal was fast and quick, it was that sign and drive deal. Thank you Vince Cuffaro i ask and you deliver thank you . By the way I’m loving my new ride. Again thank you.

Review №37

We had such an amazing car purchase experience with Matthew Dodok! The amount of time he spent meticulously going through the ins and outs of our new car was amazing!!

Review №38

Highly efficient and effective sharing of information regarding details of the vehicle (RDX) and the best path toward ownership. It took my husband and I just 2 separate phone consultations to get set up for test drive and ultimately completed paperwork for purchase within 72hrs of that. Mathew Modok was very knowledgeable and fielded all of our questions with great attention to detail.Steve Aylward was equally knowledgeable regarding associated technology items, warranty options and the optimal way for a new car buyer to strategize affordable coverage and maintenance plans to protect our investment. We were on a tight schedule and got this investment buttoned up in record time. Satisfaction is rated as 5-star but truly their attention to detail was off the chart giving us huge confidence in our purchase. Working with Crown Acura was a lottery win for us.

Review №39

THE place to get your next car. New or used, these guys know the cars and know how to do business. If you want to get straight down to the point and dont want to play car dealership games all day, see Vince. If it can be done, hell get it done. No games, no b.s., just business. And he somehow has mastered the art of being extremely efficient and super personable at the same time. We LOVED our experience here with Vince and the entire dealership made the buying process enjoyable and seamless. Go see Vince, and thank me later!

Review №40

Honest Dealership. Bought used Mercedes Benz from Vince at this dealership. Second set of keys turned out missing. they called the prior owner after i bought the car and got second set after a month of having the car although i was not expecting them and agreed to purchase car with only one set. keys cost around $500 to remake. I appreciated the little extra those guys went through to make the deal whole again when they werent even expected to do so.

Review №41

Have had a Honda for over 15 years, time for an upgrade to an Acura. Found an MDX at Crown Acura online. Called Mike in sales, met up to test drive the vehicle.Mike offered Greg’s service who drove as a passenger. Greg showed me all the possibilities this car has! This by far was so helpful to me, thank you for this service! Loved the vehicle and made a great deal.Steve in finance was so helpful, he was very knowledgeable and provided me with great advice (pros/cons) to all the additional options. I do feel very comfortable with my choices and decisions!I would recommend Crown Acura!

Review №42

My salesman Matthew Dodok was awesome. He was very responsive to all my concerns, was easy to work with, and very professional. I would highly recommend Crown Acura and Matthew to anyone looking for a vehicle.

Review №43

I had been looking for a specific used vehicle for almost 2 months when I came across one listed online at Crown Acura. In past experiences, Ive found most dealers put glamour shots online and told me whatever I wanted to hear just so that I would make the drive to their facility just to find a below average vehicle. Being 2 hours away from Crown Acura, I was cautious and wanted as much information as possible before I committed to the drive. Vince was more than helpful, even replying to my questions or concerns after hours and on his day off. His honesty and assistance is more than appreciated. Between Vinces constant communication, the dozens of online photos, and the complete CarFax report, I felt I knew everything I possibly could about the vehicle before I ever saw it. I can tell you that given the opportunity, I will refer anyone in the market to check with Crown first. You will be pleasantly surprised!!

Review №44

Vince did a thorough job taking the time to walk me through everything I needed to know before purchasing my new RDX. He executed the process quickly, as I wished! Once my car arrived, he was sure to carefully show me everything I needed to know about my car. He was patient and wanted to make sure I left happy. I sure did! Thank you, Vince for your phenomenal customer service. I’m happy I had the pleasure to work with you and Crown Acura. Thanks again!

Review №45

Flew in from St. Louis, MO to purchase used vehicle for my 16 year old daughter. Salesman Sean went out of his way to pick me up from airport and even helped me during off duty hours on Sunday to ensure I had a smooth purchase. Great job Crown Acura.

Review №46

Great experience. Professional, helpful, and friendly.They gave me great discounts on the car accessories.

Review №47

After a less than ideal flight Friday evening, I stayed overnight by the airport. Saturday am, I awoke to a very low tire which then turned into a flat tire. I was lucky enough to be towed to Crown Acura, but arrived 15 min after the service department closed. I was met by four employees willing to find a technician and assist in my dilemma, as I reside almost 2 hours away. The customer service, friendliness and willing to accommodate here at Crown Acura was nothing short of amazing. It was so amazing that I will drive here when I’m ready to purchase my next Acura.

Review №48

I recently made an appointment to see vehicles at Crown Acura. When I arrived I was greeted by Vince and was pleasantly surprised. He was professional and easy to talk to. He was able to answer all of my questions and explain the details of every vehicle. I didn’t feel pressure to purchase and I was happy not to play the numbers game like other car dealers that I had been to. I decided on an RDX and love it. I would definitely recommend Crown Acura and Vince if you are considering a new car.

Review №49

UPDATE: Crown Acura is covering the repair of sensor and wiring for Beetle. Although it is not full reimbursement, I do appreciate that they admit the sense and wiring should have been caught during inspection. For that I five them 4 stars.Purchased Used 2016 VW Beetle On May 13, 2019. Although vehicle was sold “As is” was assured it went through a 180 point inspection. Not even 30 days off the lot and I have to take to VW dealership for “Oil Sensor” error. VW dealership informed me that Oil sensor wiring bad ($314.00) and had to be replaced and that the radiator bracket was also broken in half ($1300.00). Contacted Crown for help; was told car was sold “As Is”. So basically, tough luck. Have left message with manager inquiring whether this so called 180 point inspection would have picked up these two problems or not. If inspection would not have, buyer beware; not a good inspection. If yes, then we have an issue. Still waiting to hear back from dealership. Either way, have lost all confidence.

Review №50

First time Acura owner. Matthew Dodok helped me pick out the perfect RDX. I’m so in love with it! Matthew was exceptionally knowledgeable and courteous. I would recommend this dealership all day every day :)

Review №51

Initially inquired on-line. Sean P. responded. I wasnt in a hurry, but looking for a CPO w/specific features/color. Sean was excellent in checking in, providing info, follow-up. Extremely polite & knowledgeable. Sean accommodated my scheduled, drove to to me to have papers signed. ASK FOR SEAN. Oh, & I also got a great deal on my CPO 2017 MDX. :-)I will recommend Crown & Sean to others. He earned our business.I have another Acura dealer 3 miles down the street from my home - but found the customer service & prices BETTER at Crown - they were well-worth the drive. EXCELLENT EXPERIENCE all around.

Review №52

Great services! My car was down on a highway when I was out out of town. I was nervous about that issues at that moment. Pat squeezed a time slot from their busy schedule for the emergency and he supplied professional diagnosis and suggestions for my car. Thus I could drove back home safely on time. I really appreciate his help.

Review №53

One of the best experiences you will ever have at a dealership!! Phenomenal ownership and staff who truly go above and beyond to take care of their customers. A+++ experience all the way around

Review №54

Excellent service all the way around. Matthew was excellent to work with as he was a tremendous help in showing me everything my car can do. Colin and Ryan both helped make the process go by very smoothly as well. I cannot thank these guys enough for their help.

Review №55

Overall, we had a great experience at Crown Acura. We had Matthew Dodok as our sales contact and right from the start Matthew was very friendly, knowledgeable and informed us all of the details of the vehicle. We were interested in the 2020 Acura MDX and he was extremely helpful in taking us for a test drive, gave us all pricing details upfront and stuck to what was initially quoted. We bought the SUV from Crown and we highly recommend this dealership for anyone interested in an Acura. Phenomenal customer service and friendly staff!!

Review №56

First time Acura customer, really amazed by the quality of service provided! Thank you to Vince, who helped us through the process and has been there to answer any questions we have with our new ILX. Definitely recommend Crown Acura for anyone interested in an Acura vehicle.

Review №57

I arrived later to Crown Acura on a Saturday to drive one last vehicle I had my eye on before giving up for the night. It was a pre-owned RDX. The vehicle was in nice shape and drove well. I worked with Sean and Steven. Both were great! Sean was easy going and knowledge without coming off pushy at all. Steven was upbeat despite staying well past closing. Overall, classy dealership. They offer nice perks and were very accommodating in offering me some accessories at no charge. If youre looking to buy an Acura in the Cleveland area, stop by and talk to Sean. You wont regret it.

Review №58

After building a relationship with the professionals in parts and inquiring about service, I decided to have them take care of my car. Greg worked with me and took great care of my vehicle. Wash and vacuum as well as going through the vehicle inspection form that WAS NOT PENCIL WHIPPED LIKE MY PREVIOUS SERVICE PROVIDER. I will continue to come to this dealership for parts and service. Thank you for the great experience as well as the professionalism.

Review №59

I appreciated the low stress buying experience at Crown Acura. Vince was knowledgeable, patient and genuine. Ryan was also extremely helpful, efficient and answered all my questions. This was my 3rd Acura dealer visit and I highly recommend them! Enjoying my new RDX!

Review №60

From the moment I walked into the dealership my salesman Sean Pontikos made me feel extremely comfortable. Sean took the time to educate me on several different vehicles which allowed me to make the best choice on my purchase. I have purchased a hand full of cars in my lifetime but have never had a better car buying experience as I had with Sean. He was patient and there was absolutely no pressure to buy. I am now the owner of a beautiful TXL. Thanks a million Sean!

Review №61

I was very impressed with my experience purchasing a vehicle at Crown Acura. Everyone there was very friendly and welcoming. I had Sean help me with my purchaae. He made buying a car painless and verry quick. Thanks for your help Sean! I love the car.

Review №62

My wife and I went to Crown Acura to look at the RDX we were met by Matthew Dodok a salesman there he was very professional and knowledgeable about the car we we’re looking at. Matt explained all the features of the car thoroughly he made the process of purchasing the car seamless great job Matthew

Review №63

Best dealership in Cleveland!

Review №64

Vince was incredible in relaying accurate information quickly and concisely. He is super professional and helpful! I would highly recommend!

Review №65

Not only was the sales end awesome and painless, but just had service done for a minor little hiccup with my parking sensor...quick work! Greg did a great job making sure I was kept in the loop and Sean in back did a great job! And the wash, vacuum and tire shine?! Nice touch!! Ill be back :)

Review №66

This was my first time getting my car serviced at crown I was an hour late but they got me right in I got a brand new car as a loaner car and I was very pleased with the service I received Ill definitely be returning in the future they made me feel like Family

Review №67

Worked with Sean Pontikos while looking for a 2020 RDX A-Spec. He was always very polite, incredibly helpful, and responsive in all of our communication. Never felt any pressure from him to make a decision before we were ready. It really seemed like he was looking out for us instead of just trying to sell a car and make a quick buck. Would highly recommend working with Sean and would absolutely go back to him & Crown Acura the next time Im looking for a car.

Review №68

Did not plan on getting a new car as I just paid off my Honda CR-V recently. Went to Crown Acura with my boy friend for a test drive on 2020 TLX and OMG fell in love with all the feathers of an Acura. Matthew Dodok was our sale represent and he was very friendly, very knowledgeable and very professional. I ended up got a 2020 RDX and can’t be happier with it. Thank you Matt for helping me getting this car. I would highly recommend him and my crown Acura to anyone

Review №69

Vince is a very knowledgeable salesman, and knows his products inside and out. Crown is the only place I would ever consider shopping for an Acura.

Review №70

Purchased a 2014 MDX, this was the easiest experience purchasing a vehicle Ive ever had. Thanks to the sales team and its owner Colin for making this an excellent experience.

Review №71

I had an exceptional experience turning in my TLX and leasing a new MDX today. Matthew Dodok’s knowledge of the entire Acura line of vehicles, and particularly the technology inside the MDX was impressive. From the moment I met Matthew, I felt as though I was well taken care of and, most importantly, being heard, rather than being pushed to go home with a new vehicle. Matthew is professional and knowledgeable, while also approachable and genuine. I worked with Steven on financing and was surprised by how well he knew the services Acura offers. I was skeptical about purchasing any additional vehicle protection packages, but with Steven’s guidance, I felt I could truly make a well educated decision that I was confident in. I’m very happy with my new MDX and the Crown Acura team has certainly changed my mind about the car shopping process. I look forward to seeing them again at lease end! Thank you, Matthew and Steven!

Review №72

Ive been here twice for oil changes and other basic maintenance and they were prompt and professional. Im able to schedule service through their Acura Link mobile app and pull right into the garage when I arrive.

Review №73

I couldnt have asked for a better car buying experience! Alicia was super friendly, fun, and helpful. She even helped me set up my phone via bluetooth in my new car. I highly recommend working with her!

Review №74

Had a BMW X5 fixed at crown Acura and couldn’t even tell it was fixed! They did an awesome job of not even fixing it but cleaning the inside interior (white). I will make sure to bring my other bmw to crown Acura to get serviced and cleaned! Love the people and service!

Review №75

Great service department!

Review №76

They took of my recall quickly and same day service. I was happy for great customer service.

Review №77

Excellent, pain free experience with Matthew Dodok! Highly recommend!

Review №78

Extremely pleased with how easy it was to work with the staff at Crown Acura!! The upfront pricing and honest approach was refreshing. Special thanks to our salesman, Vince Cuffaro and the General Manager, Christopher McGrew, for answering all of our questions and going the extra step to make sure the customer was taken care of. Very pleased with amount given for a trade-in with this deal. Last minute, we realized we left the garage door transmitter in our traded vehicle and discovered late that the front passenger floor mat was missing from our newly purchased Acura RDX. Vince was contacted and immediately reassured us he would mail the transmitter and missing floor mat to our home. Highly recommend this dealership.!

Review №79

My husband and I leased a car for the first time from Crown Acura this year. Our sales consultant, Matthew Dodok, was extremely helpful and answered all of our questions. He was very friendly and professional throughout the whole process and we enjoyed working with him. We would highly recommend working with Matthew if you are looking for an Acura!

Review №80

Service is amazing! I messed up and they helped me out

Review №81

I had a great car shopping experience because of Alicia Andjelkovic. She is so friendly, and honest and makes the car buying experience fun. She made everything clear to understand and answered all of my questions. I will be back to Crown Acura to work with Salesperson extraordinaire Alicia A! Thank you, Alicia for the VIP car buying experience.

Review №82

Excellent experience,that’s why I just bought a new vehicle from there. Everyone we came in contact with were nice and friendly. We had our grandson with us and he didn’t want to leave.He said this is like being at the car show. He’s 10 years old. Keep up the great work.

Review №83

Josh was one of the easiest salesman that Ive ever worked with. He made the process pain free, easy, and fast! He was awesome at explaining every part of the process, and was so much help in finding the car that fit me! I love my car and Im so glad I had the assistance from him!!!! Not only is everyone nice and friendly the atmosphere is amazing. Super calming. Even the bathrooms were extremely clean. It was awesome.

Review №84

Went to get a replacement battery for my wifes car and James was able to help me with his overall professional expertise and very curious to me and my wife thank you very much James for your time and help

Review №85

We had the best experience at Crown Acura with Mathew Dodok. He is ultra professional, accommodating , and very knowledgeable about the RDX. The whole process of purchasing the car was super.

Review №86

Had an awesome experience while buying my MDX. Everyone was very helpful throughout the process.

Review №87

Professional no hassle service. I knew what I wanted and they made it happen.

Review №88

Bought my first Acura MDX a few weeks ago. Couldn’t have asked for a better buying experience. It was truly painless thanks to our great salesman, Vince Cuffaro. He made sure I was familiar with all the features before leaving the lot and has reached out since to see if I have any questions. I absolutely love my MDX and would recommend this dealership (and Vince) to anyone in the market for an Acura.

Review №89

I had a great first experience with Crown due to Alicia A. She made the process easy and was friendly and helpful throughout. Will definitely be a customer moving forward. Thanks, Alicia!

Review №90

Clean facility, great service, easy transaction. Ask for Sean!

Review №91

Loved Acura they are awesome cars and the other staff was friendly. Our sales gentlemen who showed us the rdx was arrogant and rude.

Review №92

Called to inquire about new Acura TLX and gave baseline quote given from Serra Acura. Inquired if they could beat it, they told me they would come back (even after I requested they call me back regardless if they can meet/beat Serra Acura’s quote, to which the guy said yes) and they never did call me back. Being in my 30s, I plan to buy many more vehicles over my life but will never give Crown Acura a chance due to their poor level of customer service.

Review №93

Just traded in my minivan for a great 2012 TSX station wagon at Crown Acura. Had a great experience and am very happy with my new, downsized, but very versatile vehicle that suits my lifestyle perfectly. The salesman was genuinely helpful and interested in making sure we had a good experience making this decision. Much appreciated!

Review №94

Friendly, professional, and extremely knowledgeable about their product and the customers that drive them. Vince Cuffaro was a great sales rep to work with.

Review №95

Alicia A. did a great job of educating and selling me on the new RDX, her knowledge of the vehicle and all its features was excellent and her enthusiasm for it and Crown Acura was so much greater than salespeople of other vehicles we were considering.

Review №96

I could not have asked for a better car leasing experience than I had working with Matthew Dodock at Crown Acura. He was extremely knowledgable about the new RDX and conveyed his own enthusiasm for the completely newly redesigned vehicle. Best of all, he spent all the time I needed to get acquainted with the new technology and patiently answered all of my many questions. And, we will have a follow up session after I have had a chance to play with the system on my own. Altogether a great experience...highly recommend!

Review №97

I have to say that I was incredibly impressed at how knowledgeable and courteous everyone was at Crown Acura. I didn’t know what to expect but my experience was truly outstanding! Brandon was so helpful as well as efficient at getting the deal done. Between him and Jason I was in a car in no time at all at an unbeatable price. Kelly was fantastic and super quick going over all of the specifics of the loan and made what is typically a tedious process enjoyable and quick. Upon delivery of the vehicle I purchased I met with Sarah who was able to show me every feature that my car had. I wish that I could provide more than a five star review because I will certainly be doing business with the team at Crown Acura again in the future. Thank you to everyone who made this car buying experience the best I have had to date!

Review №98

Our sales consultant, Matthew Dodok, was a pleasure to deal with. This is the second vehicle we purchased from him. He made sure we were going to be completely satisfied and never once applied any pressure on us to buy from him. He also follows up with any questions you might have and goes out of his way to make certain you are happy. Sara Dense (delivery coordinator) was very helpful in explaining some of the cars features. Colin MacLean was also very approachable and friendly. Everyone we dealt with was very professional. Highly recommend Crown Acura.

Review №99

Excellent experience. Thorough, helpful and pleasant. Enjoyed the timiness of the oil change and also the buying experience was very good.

Review №100

Alisha was my car sales lady she was amazing I definitely recommend goin to them simple and easy buy thank you !!!

100 Photos
5 Rating
  • Address:14080 Brookpark Rd, Cleveland, OH 44135, United States
  • Site:
  • Phone:+1 216-676-5400
  • Acura dealer
  • Auto dent removal service
  • Auto parts store
  • Auto tune up service
  • Car dealer
  • Car detailing service
  • Oil change service
  • Used car dealer
  • Wheel alignment service
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–7PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
  • Car wash:Yes
  • Oil change:Yes
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