Brittanie was the best. Five star service. She checked out the old part to the new part and it fit thank you Brittanie

I bought an awning online to be picked up the next morning at Napa Clearfield Utah. I called the next day to make sure it was ready for pick-up, because it was getting late and I hadnt received an email saying it was ready. Well, they said their inventory was off and that it was needing to be brought in from another store, she (Brittany) told me it would be here Wednesday for sure. Again, no email saying its ready. So I call, Doug answers and is trying to rush me off of the phone. I explain the situation, reluctantly telling me he would find out where it is. Well, Brittany told the other store that her store would pick it up, it never got picked up. Well, somehow in his head, Doug understood that I wanted to cancel my order as per Mike on the phone later that afternoon. Well, its still not canceled, I dont have an awning and I received an email saying its ready for pick-up, so I call and they still havent seen it at all. Not once was I offered a good solution, all I heard was excuses from Mike and Doug about how it wouldnt fit on their delivery vehicle. I will never recommend this store to anyone.

I went in to repair my daughters blinker and kelly helped me not only get the right bulb but went beyond that to get it working when it did not work at first thanks kelly

Staff was friendly helped with any issues I had even processed my return a few days later when I had something I didnt need. A+ service

Brought in a dead battery. It died early so they were going to give me a discount on a new one. Because the system had an error they gave me the replacement for free rather than waist both our time. I would highly recommend this auto parts place due to their excellent customer service!

Great place, has everything you need for auto parts and more. Easy to navigate and great helpful staff

Love this napa store, they always have the parts i need and all the people who work here are awesome brittany is my favorite 😁

I love these guys. Been coming here since I was in high school when it was Toms Autoparts. They know me and they take care 9f me. Very knowledgeable and they always ask questions to make sure they get you the right parts.

Really helpful and kind people that work there really enjoy going to that Napa!!!

Helped me get breaks and routers for my car in a quick and efficient way. Also helped me find the best ones they had for the best price

Always helpful found the hose and belt for my odd update. Serpentine and hose on a gen 1 small block

Ive never been to this NAPA and I probably wont be back. I called 10 minutes before I went in and I received different answers once I got there. Wasnt impressed with my purchasing experience either. I didnt enjoy the customer service at this store. I found myself feeling frustrated after the experience.

Always happy to help. Also they recycle engine oil and trans fluid only

Went to buy a battery specifically because of sale they were having. Price of battery online and in store was 139.99, yet when I checked out I was charged 170.00 for the battery. When I questioned the lady she said the price posted was MSRP and she just charged what comes up in the computer. I told her with the sale my price should have been around 106+ tax and core charge yet I was charged 155$. She said “ well would you like a refund for the difference “. She did refund /charge the correct price but be ware of what you are charged if you shop at the store

Everyone is always so helpful when you go in , they help you research the parts you need plus the parts are top quality!

Store has posted hours (online and physically on the door) that it closes at 6pm on Saturday. I arrived at 5:50pm and the store was already closed. Call ahead so you dont make an unnecessary trip.

Not very friendly, walked in without a greeting which became apparent seeing the employee sitting on a chair, eating popcorn while looking at the computer screen. Only when I stood in line came the Can-I-help- you-but-youre-bothering-me vibe and look. I needed help with finding the right paint to match my truck, I told him what year the description, and he pulls up a screen and narrows it down to two. Asks me which one, I point it out, and only got up to get it for me from the shelf...bravo. Paid for it, walked out, and thought, What if this is the wrong color? I explained that I tried looking for the color of the paint on the inside of the drivers side door, looking in the Owners manual and information pamphlets but couldnt find it. Would I come back here? Nope. I paid for the item, said, Thank you and walked out. The Napa store in Bountiful is so much more friendlier.

Customer service is really good they had delivery drivers outside smoking though

Because the place is nice and clean and good service. And safe! God Bless you all. Wes Boggs.

Everything guaranteed for life love there parts best part place to go.

Friendly, knowledgeable staff.

Theyre very knowledgeable about old cars and trucks I can help you find any part you need the people are friendly and very helpful

Wonderful people!

Helped me track down some much needed parts. They have always been the go to for parts and items you cant find from the other guys.

This place is AMAZING! The worker who helped his name is Mike and that is who u need 2 ask 4. He absolutely knows what hes talkin about and will help u with anything. I will go there 4 now on 4 ALL my car needs.

Did not have what I needed but pointed me in the right direction.

My dad prefers this store. 👍👍👍

Love NAPA, best products for cars always and knowledgeable people.

This store has been awesome! Very helpful and always willing to go the extra mile. Now the store is also powered by clean energy. These guys are rock stars!

I like this Napa the gentleman that work here are very knowledgeable theyre all older gentleman so they know a lot of old-school tricks when it comes to mechanics work as well and different tools that will get the same job done plus you dont have to spend an arm and a leg in pricing because they have different solutions for the same idea to get the job done but shes very nice he just dont find that anymore will definitely recommend and definitely I will be back

They’ve always had good customer service and I’ve always like dealing with Napa and Napa Parts

This was Toms Auto Parts at one time. They merged with Napa Auto Parts. Their parts are better quality than many other large corporate past companies. You get the feel of a local company with the backing of the larger corporate world. Staff have been working there for many years and offer experience which those other companies cannot offer, since there is always someone new at other companies.

Tried these guys after seeing a sale price on oil I needed. Not only did I get what I needed (and more) but got phenomenal customer service with a knowledgeable staff. Great selection and prices. Much, much better than the usual auto parts store.

Always friendly and willing to go the extra mile to help

They went out if their way to help me and were amazing. Will go back again again.

I think of this location as my good old boy auto part store.Back in the day this was called Toms auto, and surprising as it is in this day in age, most of the parts guys are from Toms. That should tell you something. Napa parts and great friendly service.

Knowledgeable staff.

If it werent for Napas higher prices, Id never shop elsewhere for my parts. I really like this store and its employees are knowledgeable, helpful and friendly. Clean, well organized store too.

Amazing customer service. Great prices and quality parts.

When you need the right part... no better place with more experience than here!

These guys are the best. Generally know exactly what they are talking about and are super helpful. Been going here for years

Ive always enjoyed the quality of their parts, however their customer service has gone downhill, they rely too much on their program which I can tell you is not 100% accurate. My advice to them is listen to the customers that know their stuff, chances are they know more about their car than you do.By the way The Plymouth Duster (and the Dart sport) DID came optioned with a 360 in 1974, it replaced the 340. Talk to any Mopar muscle enthusiast and they will tell you.***Update***On 4/13/2015:I went back there recently, their service has improved greatly. Theyre now willing to answer your questions better without the surly response and are willing to work with you.

Not that I expect them to care necessarily but customer service is awful

The parts guys are great here. Napa has always been more professional for my needs.

Awesome service and great parts. The best place to get auto parts.

Great staff

Summary: Slow/Poor service and was surprised when employee kind of racially stereotyped the customer he was helping in front of me.My Story: I really wanted to find a place I can call my shop to buy parts. I really hoped it would be this Napa. Google reviews were good and it sounds like they are independently owned.But on my first visit I realize their service to non-professional mechanics is not what people say it is.I came in 7 mins after opening and one guy was at the counter helping someone (A professional mechanic) with four parts. As I stood there holding a 3” impact extension and wanting to also buy one pair of brake pads I spent the next 14 minutes as this guy shoots the breeze with this customer instead of getting the job done.Joking with the customer about how he needs to learn and speak English (Customer was Hispanic and spoke very clear English with a slight accent ) and how he was dirty. Customer looked well groomed and clean clothing. Not sure if that was meant as a racial joke (dirty M.) but after the previous one it was hard not to think it. I’m not Hispanic and I’ve worked construction and heard all the jokes. I wasn’t offended and I bet they were good friends and there is no hard feelings. I’m just surprised it was said in front of customers. I was more unhappy they spent the time joking instead of getting to business.He occasionally type something on the computer but obviously was not in a mood to getting the job done. After that wait and even though I already heard another guy in the back, the first guy finally gets the other guy to come to the front counter.Then I spend the next 10 minutes with this guy who was not competent enough to follow the number system and find a pair of common brake pads. Without getting angry I politely said I needed to leave. I then put the impact extension back on the shelf myself. I walked out without buying anything. Drove to O’Reillys and five minutes later had my parts.I think I will try Auto Value Auto Parts in Clearfield next. See if they value non-professional customers.

The customer service here is the best, and its rare that they cant find the part for you, I was looking to buy an assortment of small parts but only needed the one item and they went in the back and found the one item for me, this is to me above and beyond customer service.

The guy that mixed our paint was great! I think his name is Nick. Very friendly and helpful.

Doug is my man. Hes super helpful and will, most likey, answer the phone if you call. He knows whats up and will do what he can to find whatever you need. Theres also a handful of other awesome employees there who really know their stuff.

NAPPA is the only place I go for quality auto parts. Their staff is knowledgeable and friendly!

Have just what I needed. Always ask. They keep their really good fluids and parts behind the counter.

Theyve usually got great parts, but be careful with water pumps. The first one I bought ended up being faulty and I had to go back and replace it again.

Better than AutoZone or oreilleys. Seems they changing to be more like the other two which is unfortunate. Miss old Toms!

Lost a main bracket bolt for my brake caliper assembly which locked up my front wheel. By some miracle they not only had the right bolt but brought it out to me. For their third miracle, the parts guy told me no charge. They single handedly saved my vacation. From the time I broke down I was back on the road in about an hour. Great people at the Beaver, Utah napa store. Thank you!!!

Had the very hard to find part I needed for my motorhome

Pretty good, they take care of everything and dont let me waste my money, thank you

I have a pos 03 Ford Taurus that was starting to die when accelerating. I was a block away from the store. Stopped by asked the sales person to look at what I figured was the PVC valve. He said yes that seems to be a vacuum leak there. He then spent 15 minutes typing something. Then said oh that is a dealer only part. I got some electrical tape and patched enough to get home. I looked up the part on Amazon and it was only $5 and 2 days later fixed. Just for kicks I looked it up on napa website there it was $20 and in stock at the clearfield store...funny

Great bunch of knowledgeable people

Great service friend and helpful with changing my alternator

These guys and gals are smart and very helpful. I can always find obsolete or rare parts here.

Great customer service!

All I can say is that when Napa gets right what a big name Ford dealership and a auto zone get wrong.....i mean come on.....ford couldnt answer my question about one of their trucks.... auto zone gave me advice that would have broken my hub... Napa is love Napa is life

Staff was helpful and they had what we needed. Enough said.

Great service. They always do what it takes to help you.

Love NAPA. So much better than OReilly or AutoZone!

These guys know how to take care of you. Because I said I was coming in to get parts, the guys got parts coming from their other store so I didnt have to make two stops.

Tried to use the online app, the designer of this webpage was on drugs when he developed this page totally unusable

Very helpful and friendly

Napa is a great place for parts. A little more expensive but also better quality.

Had what I was looking for and provided good service.

Good place to get parts and car stuff

Always has the parts I need, no matter how old the vehicle may be.

These guys and gals know their sh*#.

Had the strange auto part that I needed in stock. Thanks

Saved my life and got me home

Variety of stockThey do need more employees

Very helpful service and parts.

Ok help me out every time.

Can have parts not in inventory by about noon, best rewards program.

Ansserd by, ve

Knowledgeable parts professionals!

Call ahead for parts checks it will save you from running back and forth.

Great organization and helpful staff

Very helpful.

Always knowledgeable, courteous!

They had products that I thought nobody had!!

Very helpful people

Good parts store

Napa know how!

Sadly my batteries alleged nation line warranty doesnt exist and my $65,000 Denali was towed and fountain while Im in the hospital getting a bone graft in Fort Collins VA my wife is traumatized by the whole event Im not happy with these people and are not to return phone calls youre quite rude on the phone

Always the best

Great Service

Great service

Excellent!

Excellent

Very good deals

People who explain to you with details, professionals in what they do experts in the cars when it comes to mechanics