At this store. Ramon is amazing. I had an issue that 6 different Verizon phone reps couldnt fix, but Ramon did! In less than 5 min I had a refund and was on my way. Ramon was very nice and patient. The store was packed, but he didnt rush me.Ramon is the reason I didnt cancel my Verizon account.

I like how it is setup and how reservations or the order of service can be managed by the app. I can not stand the fast that you can not call the store directly but must cal Verizon corporate to seen their inventory. Several wasted trips

Wow! Fantastic customer service 👏 we came in to get our phones upgraded and the gentleman that took care of us was doing an amazing job. The store was busy and he did a good job keeping his composure with the customers and staff. Great job to the manager.

The service was good, but they didnt have the phones we wanted in stock nor could they get them in the colors we wanted. So we ordered our phones and they will shipped no later than November 9th. Well see when we get them.

If there was a star lower than one id give it to them iv been without a phone for almost a week now I pay over 300 dollars a month for what ?? I also pay for insurance on my phone and still no help iv been and the people at the store the first guy we talked to said I have no idea how to help you let me get my manager to help then just stood in front of me finally. after a few minutes another guy walked up and asked us what we needed and he said he couldnt help us either Im seriously about to switch to a different phone company all together Im over it

I am very happy with genral manager Alex Skelton. She resolved issues with my new phones also made us feel like we are very important customers. I was very unhappy with previous visit with same issues but miss Alex took care of it within matter of minutes. I do recommend to chat with miss Alex if anyone has issues with phones. Thanks Alex Skelton 😊

If was a great experience. The girl was so sweet. Also smiling

Very fast and friendly service. I would strongly recommend both this store and Verizon phone service.

Came here for my replacement claim. My current phone was unavailable, so gave me a similar match. Thank goodness! This emergency was a success. No problems. Good to have insurance on the phone.

The only reason I’m giving 1 star is because I have had so many problems with not this particular office, but corporate office. We bought a phone online and it took over 2 months to activate. Several trips to this location and several hours on the phone with them trying to get it activated. Once it was finally activated we got a letter from a creditor stating we owed Verizon money and it was in collections. I had to go back to Verizon and I finally got that situated but it could have ruined my husband’s security clearance if I had not caught it. I also had to ask for a credit that we was already supposed to be credited when we ordered the phone. Verizon (corporate) never even said sorry. I called today to ask for an apology and see if they could at least credit 2 of our new activation fees for the new lines. The corporate representative told me the most they could do is wave 1 activation fee. That is not acceptable to me. I do want to give credit to one of the sales reps in Verizon that spent several hours trying to help me. She is amazing and I truly appreciate her excellent customer service!! Her name is Taylor Cheeseman!! Thank you so much Taylor for truly trying to help me! You deserve a pay raise and promotion for all your hard work and EXCELLENT customer service!! After all the struggle, we will be changing our cell phone service provider.

Great service but a long wait. I guess thats to be expected at most cell phone stores now, everybody has a phone. Once we were waited on, they got down to business and had our phone working and we were back out the door.

I was in and out in a reasonable time after getting a new phone

Kelsey Mitchell is awesome!! She really made my elderly parents feel special as we helped them with their phones. Then Kelsey turned her attention to my daughters and hooked them up with new phones also. As for me, she saved me lots of money and headache that I wasn’t expecting. I was dreading going to Verizon. Kelsey made it very pleasurable on both me and my wallet. THANK YOU KELSEY!!!

This is the only corporate office in town. I recommend visiting this office before visiting any other Verizon store in the Clarksville area.

Super helpful and knowledgeable staff

I was not happy 😕 about this visit, tried to pay my bill machine was down, and the employees has no registered/cashiers to except my cash this makes it tuff. This rating is not for workers 😒 for verizon.

Waited 1 1/2 hours with 1 person ahead of us. Watched 3 people being helped who were supposed to be behind us. WILL NO GO BACK!!!!

We came to Verizon to switch over from T-Mobile/Sprint. David was our sales representative and he was professional from start to finish, and made it effortless to get every thing switched over. Thanks again David!

Earlier today my phone had a problem. I dropped into a Verizon I happened to be near to get it handled. The problem unfortunately popped right back up after I was already on the way closer to home.To try to fix my problem again, I stopped at this Verizon location. I presented my issue to management, who referred me to David, a Solutions Specialist at the store.I can say with confidence that David has earned the title of Solutions Specialist. He heard my concerns, presented me with good usable information, and resolved my issues quickly and effectively. I didnt feel like I was being shuffled through a process to earn a commission. I felt like a person who had an issue, and Davids professionalism resolved that issue.In the event I have any concerns about my phone or plan, I know where to go and who to talk to. If you need help, ask for David Muniz. He will make it his personal responsibility to ensure youre a happy customer on the way out.

Waited over an hour to find out they have low inventory and no good phones under $350

Kelsey Mitchell helped me purchase an new phone. Gave me the most cost efficient plan. Set everything up for me. She was friendly knowledgeable and perfect. Thank you.

Jamie who i worked with messed a lot of things up. I have a pending order on my account (sim card) being sent to me. Tried to upgrade my phone and the pending order is holding me back so she called and cancelled it so that i can upgrade within 24-48 hours. That was not true, the sim card is returning to sender so i basically have to wait a whole week which is inconvenient. Then when i was upgrading my other phone on one of my lines, she told me somr weord numbers that didnt make sense and how some credit will be applied to my account and it came down to $120 for the upgrade after all her numbers. I ended up uaving to pay $160 as well as $90 on top of it, with no credit for my trade in. Basically she fed me some b.s. and didnt know what she was talking about. I asked her to clarify a few times and she had no clue how to do her job. Honestly, im considering cancelling verizon at this point. The fees was not direct at all, worker here has no clue what to do and how things work. Shr basically made everything on my account Fd up and instead of waiting 2 days for the stupid s card to ship, i now have to wait a week. Thanks Jamie, youre the best. Someone needs to retrain her. She needs help, bad.

I had an appointment from 6-6:30 and wasnt even seen until after that. I knew what i wanted already, they had it all in stock but i had to go and put it in as a in-store pickup. The app wouldnt let me proceed (even had the store associate try) so we go to their fancy new kiosk to complete the order. Scanned the order in and paid for it at the kiosk. Easy? NO! Had to wait an hour and a half to find out what went wrong. Turns out it shipped my order to my house!! Why is that even an option in-store?! If i wanted to do that I could have stayed home and ordered it! Very disappointed in the amount of time wasted over a process thats suppose to make it fast and easy.The only saving grace was the manager who spent that time I was wasting to figure out the issue and tried to resolve it. He offered to cancel the order and try again but I had wasted enough time and had to get back home to my wife and infant.

My father and I came in today to get his SD card fixed on this phone . Richard Pardue kindly helped us with no hesitation . Not to mention we didn’t have a appointment, and still went out of his way . Only one could stay in. I asked Richard if he could assist my father because his vision is bad . He jumped over and helped right away. Good experience

The worker that helped me and my grandmother was amazing. She is nice and it was fun and easy to get a new phone.

Our rep was very helpful and courteous.

Needed a new phone..they fixed me right up...

I live in middle TN, and for the past year and a half Ive been experiencing issues with Verizon service and signal strength. Even with new top of the line devices, I still experience slow loading and speed calls, even when I have 4G and full bars. Its been like this for awhile and it doesnt seem like the corporation is doing anything to improve.

Went here on Friday instead of just calling Verizon or working with them online. Best decision we could of made for us and Verizon. David hands down is the only reason we are still with Verizon today. If anyone needs help with saving more money with your bill and understanding it he’s definitely your person. So knowledgeable on pretty much every question we threw at him. Not to mention he’s got a nice check list for his customers that keep you well informed of what can get you the best with your verizon account. It’s so hard to find honest straight forward people these days and David is definitely this. He made the whole experience less stressful and made it just like we were hanging out talking to just another friend. If you need assistant with anything for your verizon account go straight to David you won’t be disappointed

There should be an option for no stars. Wife made an appointment with Darien, which was made to accomadate our daughter being in town. He checked our phones and said two were locked. We were on with our provider trying to unlock them because they were paid for and should have been unlocked. He kept trying to push new phones on us which we kept refusing because our phones are paid for. He went to help others and we told him we would call once our provider unlocked our phones. My wife called the next day with no answer. She left a message later for him to call us. Nothing. I usually do not give bad reviews, but two nights ago I was at the stop light in front of the store and he was in there clowning with another employee. All this time I figured he was just busy, given the season, but no. I also understand commission having worked retail, but no. He is only interested in sales, not helping folks who are seeking out a better network and trying to stay within their means with what they have. I highly recommend working with someone else at this store and not Darien.

Was told they would not have iPhone 12 pro until middle of December ,then why did Verizon online have plenty of them? how do I know because I ordered from them after they told me to go to this store. Think they are holding this certain model for some people only to tell other customers they dot have any. This use to be a good store, I guess the new people they have or had ruined it!

David helped my Son and I after we found our previous joined accounts with my mother were in a negative situation. THANK YOU DAVID!! FRESH START FOR ALL OF US😊💯😊👌👍

I usually love coming to this store. Its usually a helpful experience. I drove 30 mins to see if they could help me get a phone on warranty because my current phone is having issues shutting off. I tried calling before I came and couldnt get through. The guy that met me at the door said it was a custom service issue and that they in no way could help me. He also was not wearing a mask and I thought the whole reason the stores are on strict guidelines and doing curb side service were to keep the employees and the customers safe. But no mask and standing just feet away from me? I called customer service and they stated they needed me to call on a different phone to troubleshoot my issues... How am I supposed to do that when I only have the one phone and the people working at the store wouldnt even help take care of the problem? After a second call to customer service and several hours later my problem was resolved rather easily. I normally never leave a bad review but I felt like this need one. Horrible customer service at this store today.

My husband had to get new phone through insurance. We stopped in to have them help switch over. It was our first time to this location. The guy was extremely friendly and helpful. Able to get it done very quickly. We will definitely be utilizing this location for future needs

They are very friendly. They helped as soon as we walked in.

Very nice store the staff there went out of there way to help me. Its always a plus to meet another cool brutha from New Juru

Omg where do I start... the min I drove up to the store David greeted me with such hospitality, what a kind soul we need more people like him in customer service he never rushed me he took his time and explained everything to me . The authorized dealer on Madison street SUCKS!!!! I will continue to come to this Verizon store from here on out and hopefully I will get david again super friendly guy thanks David you represent Verizon store very well!!!!!

Something I forgot to add to my negative review. There were no techs working in any store I went into.

The pregnant lady Tiffani assisted us and was very knowledgeable about all packages, deals, prices. Very knowledgeable about the phones. Best customer service in a phone store Ive seen in a long time. She deserves a raise! Thanks

Customer service is TERRIBLE. Im from Illinois and I stopped at that location to get a car charger. I dont know if the guy that serviced me had a bad day or not, but he charged my card 3 times for a car charger I DID NOT GET.. 😡 then when he was about to charge the car charger to my Verizon account the charger was registered to the store or something so I walked out. Did not get a charger but was billed 3 times for it...SMH!!

Service was great. I gave it 4 stars because of covid. Had to wait because of the distancing.

I love this Verizon store. Dominic & Nakita are awesome!!

Terrible wait time. I dont know why I continue to be a customer. The rep I had in person today was nice. Just in general I would rather put my hand in a blender, while chewing on glass, and pouring acid in my eyes.What made it worse, she went back to see the manager 2 times and he didnt come out. then when he did he went and talked to another rep for about 15 minutes. (sounded like chatting, not work related and made me wait. This manager needs to be demoted, or trained to learn time management. Or corporate, needs to hire a second manager to assist with the work load.Called corporate later and they made things right. But this location has nice reps, just the manager is terrible.

Staff is good. Only problem is they onky want one person per account to come in at a time.

Weve been doing business with this store for a while.. The staff is very knowledgeable and over accommodating. Richard has been my goto guy. Emily and David assisted greatly with vzw tv.

Amazing folks, David was awesome

Staff is super nice and helpful and they are doing everything they can to insure social distancing and safety

Customer service is horrible, rude associates and just wanting to sale you the most expensive device and shew you out the door. Will never go back to this Verizon.

Your not allowed in the store. You wait at the door and someone comes outside. Pre covid if you went anytime of day you where looking at 45 min to HR wait. Its not a very timely place to go. But if you have a few hrs to kill. This is your store.

Great staff.

Associate was very helpful and friendly. I will definitely go to her when I upgrade my phone. Was a definite improvement over tech support I received on Friday. The tech support was of no use and did not know how to solve my cellphone issue.

We had issues with my phone on the plan. David was outstanding. He made such humor of the many many hours we worked on our phone plan. Above and beyond great customer service.

Task accomplished . Six foot social distancing. Waiting wasnt too bad . thank you so much Verizon for your help and hardwork.

A friend of mine visited this corporate store recently and the saleman violated her privacy multiple times by going through her apps,adding himself to her Snapchat and taking off into the back with her phone multiple times. He then changed her apple password to his last name. I guess so he can access her content. We will be filing a complaint and more details on this gentleman will be posted publicly. Not cool.

Decent service. Employees do a decent job at helping you. They dont go out the way and I didnt feel I received outstanding customer service, but they helped me with my problem.

The associate was absolutely wonderful. I paid my bill with no hassle. She saw I was due for a upgrade and she fixed me up with Hum it is great

Salesman tried to sell me an upgrade on an S10+ from the 128gb to the 1Tb. When I caught on that it was an extra $700, he tried to tell me it was the color of the case that made it cost that much extra. It showed me real quickly that he knew nothing about the phone and was just there for the paycheck

Very nice people got help right away

Some real cool & down to earth people work here. I just pay my bill or sometimes purchase accessories. They always make me feel comfortable there, engage with customers, & very attentive to their customers.

I came here 20 minutes before close to open a new account , Andrew N helped me he was very informative and fast without rushing. He was straight to the point and didn’t keep pushing to purchase things. He also had a great sense of humor Everyone working was friendly. Great service , happy to be back at Verizon .

The store associates never answer the phone.

The associate was amazing she tried to help me but you cant link a tablet to a cell phone for the family mobile. She tried everything possible. She was really great! I have has excellent service both times I have gone here. Friendly people and very helpful.

Great place going there again today

Best cellphone experience ever. The salesman was patient, good sense of humor, very knowledgeable and helpful. I could not decide on some decisions quickly. He did not rush me or get aggravated at all. Amazing staff

David was attentive and helpful when I went into upgrade my phone. He was pretty busy but still made time to ensure I wasn’t waiting long.

Truly a great experience buying from here. I was in and out before I knew it with everything I needed. Staff was very alert and worked great together. Seemed like a great place to work.

Richard Pardue at Verizon Store on Wilma Rudolph is the best Tech Person ever. So kind & Helpful. Always there to help me. I so appreciate him. I thank you for having him available for helping us. Just the Best Employee You Have. He always has a smile on his face & so smart. He will fix our problems without any ?? No one else in this Verizon Store will even try to help. We always ask for Richard because we know he will take the time to help us & talk about anything we need to talk about. He needs a serious raise I think. He so deserves it. I could go on forever but I will stop now. We love Verizon but we Love Richard too♡♡

Awful. Only one person allowed in at a time but yet I saw people sitting next to each other not 6 ft apart

100% recommend everyone go see Kelsey for all your Verizon needs. She is so helpful and the nicest employee around!!

Verizon is a horrible phone company with way to many issues! Every since I switch to Verizon from my old service I have been refunded for charging people false late fees! I got the brand new iPhone 8 and immediately less then 3 months with the phone I’m having to call for multiple tech issues! There solution was that they send me another phone after I paid $700 to $800 out my pocket for a brand new phone! After receiving another phone that wasn’t even brand new I have been experiencing the same tech issues. iPhone company nor Verizon team were helpful with the issues I have been experiencing! Today I spoke with tech support name Daniel who has been the only one to give me a solution and try to fix the problem so I do want to thank him for that. As far as continuing with the company I will be paying off my remainder balance and cutting all ties! I will be going back to my phone service I was on before and would not suggest a transition to Verizon if your thinking about joining a new company! It’s a sad experience for anyone to go through but good to know I tried it and it just wasn’t working out! Hope the company gets better in the future for clients and I hope new clients read reviews before thinking about joining Verizon company because for the amount of money they charge a month it is not worth your time!

Anthony was a bunch of help and informed me of options that would serve the same purpose for a cheaper price and got me taken care of quick. I will definitely return in a few months to upgrade again. Great service, a non pushy attitude goes a long way.

Customer Service was great.

Very pleased for hows this gentleman treated me and my mother! Treavor (I hope I spelled his name correctly) I dont have an I phone and never will and the gentleman was just so informative and patient with my mother. So please 😍

It was great! Fixed my problem on my phone and gave us a refund on our account! Thank you Verizon! Twenty years together and counting ❤️

Great service today! Fast... friendly...and thank you for looking into our bill to help lower it.

Shockingly poor customer service. Im stunned at the way they chose to treat my elderly mother. Absolutely SHAMEFUL. Wish I could leave zero stars.

I was there yesterday and purchased a new phone and wanted a cover for it. The man that helped me put the wrong cover on it and I didnt realize it wasnt the correct one because I do not work there he does. I had to drive 70 miles round trip just to get this fixed. The correct one in the color I asked for was 10.00 more. I did not think I should have to pay the upgrade price because it was their fault I had to go back but they couldnt give me a discount on it for my trouble THEY caused. I was not a happy camper!!!

Not enough staff. You wait in your car forever. I gave up and left.

Got brushed off by an employee who refused to look at my account and was given a dismissive response. I called corporate and got my issue fixed right away.

I walked into Verizon on Wilma Rudolph Blvd a couple weeks ago and was hesitant to even go into the store because the parking lot was full and so was the store!I went to have my cell phone serviced because it was dropping calls and not sending or receiving text messages. I was greeted at the door and immediately given attention to repair my phone with no charge! Thanks!

Theyre always friendly, and courteous. The customers are their 1st priority. Ive been with them for many years and I highly recommend them for your service needs.

On 11-17 the girl that helped me was great and corrected what was told to me the following time that I was in there. First the man that helped me before didnt show me what I asked, he just did it and then he told me on my tablet that we would receive by a Tuesday and after just stick in box and send old one back. The girl that helped me this time corrected and told me correctly. Love this girl. I will not have that man help me again

I thought the service was extremely good. There was a wait but I was there on a Saturday so it was expected. The staff was really helpful and friendly. I wish their prices on accessories was a bit better.

Nice staff. One staff helped me but the staff didnt know what to do about what I am asking for, so he asked someone to helped him. But the guy seems rude to him. How can you have a staff that didnt even know how to treat his Co worker in a nice way if he doesnt know to do... when I left the store, I saw the other guy was murmuring something and smiled like an annoying person.

My salesperson was great. However, when I got the monthly bill the prices were twice what I was shown and signed for. Theres a reason we carefully considered options with our helpful salesperson. Been on hold for 20 minutes minimum, twice now. No resolution. If you have to stick with Verizon (even though AT&T has a much better Clarksville network), this is the store to go to I guess.Edit: my salesperson has been following up with me on his own to get this resolved, so Im changing my review from 1 to 5 stars.

Very busy store. Went just to get a sim card and waited for a Half an hour. I know there are busier hours than others but was a bit frustrating that it was something very simple I needed and actually opened and installed myself. Need a self help desk of some sort for customers who arent purchasing a new phone. Maybe just order from Verizon online or call and make an appointment if looking for help.

I want to give a huge shout out to Richard Pardue. He’s the best sales/tech person and the only person we want to see when there. Thanks for all of your help!

Great customer service! The team there took very good care of us and made sure we understood ever cost and step in the process. Nice to see a team that is dedicated to great service. Keep up the great work!!

The people are always helpful at both locations that I visit. Unfortunately no one could help me this last time when I was in asking why faithful long-term customers are not getting good deals on the new phones. Only new subscribers are benefiting from the sales.

Great Service! Everyone had a sense of urgency and answered all of my questions. I switched from Sprint simply because the in-store service was so horrible at every location.

Always great service, the only place in town Ill go

Everyone is friendly and very family oriented when I come every time to do something. They are always willing to help. Best Verizon store in town hands down

Robert was extremely quick in helping us troubleshoot our phone and even saved us some money by finding a discount that we werent already receiving. Thanks again!

Had Sprint all of my life and switched to Verizon. It might cost more but the service is great everywhere and my calls don’t drop anymore. My bill is cheaper because we have two IPhone 8’s, an Apple Watch, and a Samsung Galaxy S8 on the plan

Seems theyre driven to process you and not good with problems youre having with poor service. They and the reps you call into for customer service never call back and follow up like they said they would. Taken me three months to get any action on the poor service in our home area. Im not a troublesome person, but when you spend nearly $2,500.00 a year for cell phones and internet, and loyal to them for many years, I would expect better caring service than that.

Great service. I bought 2 phones there. At times, l have needed help doing something on my phone. They will help you when you are stuck. Very professional.

Not good enough. Ive been having the same PROBLEM with my phone for the past 6 months, AND it seems that no one has an answer TO the PROBLEM. My phone has been paid off for that time. As soon as paid off all problems started. FIX IT OR GIVE ME A REPLACEMENT PHONE!

Service has always been fast, professional, and very friendly. They had a welcoming atmosphere and the agents were happy to help and give feedback. Service went above and beyond when they offered to call me with local specials once my item was available. I will be visiting this location in the future.

Corporate store folks very helpful unlike authorized agent stores.

Excellent service. Barely had a wait time. David is our Customer Service Rep and he was great!