Tabitha always takes care of me and my family! I didn’t have an appointment as I just noticed this weekend my wife was due for a tire rotate. I drove up and asked if they could get it done if I left it with them. Within a few hours I got the call it was done and ready for me to pick up. Always a great feeling when the people ensure you are taken care of.

Felipe was awesome. Very knowledgeable salesman, made the whole process very smooth and showed me every feature of the vehicle. Also thanks to Erica from finance for answering all of my questions.

Fast friendly service! They keep you well informed of status of vehicle whether you’re waiting at the dealership or dropping off. LIFT service is provided if prefer not to wait at the dealership at their cost. The ease of getting an appointment is great. Casey Adams is the BEST😊as well!!

Thanks! Everything worked out perfectly for us. Now we understand why its better to go to a dealer service center than to a local car repair shop.

Very friendly staff. We did not have an appointments just drove up and they were able to get us in, from out of town had airbag light on and tire pressure light. Needed an oil change and they were able to get us right in and addressed all the issues. Was a great experience

Thank you Casey Adams and the Mechanics at Wyatt Johnson Volkswagen for the great service on my TDI I will be back . 😀

Everything went great. Only thing I would say is time awareness. I had a appointment at 1:00 but service on my vehicle didn’t start until like 2 or 2:30. I have no problem for how long it took just could have left, went home and came back once I was told service was done but other that everything was great

Just straight good quality service by James and Volkswagen. I really appreciate the service.

I don’t know how many reviews on Wyatt Johnson VW I have to do before I get my point across. They are head and shoulders above the rest. Loyalty is reward and reciprocated. Cannot say enough about their sales and service departments. Exceptional.

From start to finish I received excellent service. Both Casey and Josh kept me informed about my service and made me feel welcome, were professional and courteous, and made sure I was happy with the service. In addition to finding and fixing a minor problem that was still under warranty, I was made aware of a money saving program for multiple service appointments. Extremely happy with my visit and will definitely be back to Wyatt Johnson Volkswagen again for my service needs. I highly recommend Wyatt Johnson Volkswagen.

Bought a car from Noah. Great customer service. Upfront about everything. Down to earth and personable staff. Will most likely purchase future vehicles here.

Went here not knowing what to expect, never bought a new car before but Anita took care of me and did me right. Got a great deal and walked away with a car I’ve wanted for a very long time. All in all it wasn’t a bad experience. Very smooth, very laid back and easy. Would 10/10 recommend everyone to come check out their selection of cars and definitely ask for Anita. Super great full and couldn’t be more happy with my purchase.

My experience with this company started out with Jonathan Vick. He contacted me to buy my car for the dealership. Once at the dealership I was handed off to Erica, (not sure of exact spelling) who helped me sell both my vehicles at an amazing price and buy a new vehicle. We had some hiccups here and there with features and what not and some on communication. Throughout the process, Jonathan was actively asking how things were going and if I was being treated correctly. Even with the hiccups, the company treated me fairly, I came out with an new vehicle that fit my family to the T. Erica did very well finding what my family needed in this crazy time and I cant thank her enough. At no point was any professionalism lost. I would recommend Jonathan and Erica to anyone who needed help with this company.

Tabitha is definitely an asset to this dealership. I was promised something from another dealership where I purchased my car, and she tried really hard to find/verify what I told her. Unfortunately we couldnt verify it, but I really do appreciate her calling/ sitting on hold, and doing everything she could for me. ❤️ Thanks a million Tabitha!

Have no complaints with this dealership and I have had some bad experiences. Friendly staff and welcoming atmosphere. Service advisor Casey was very knowledgeable and passionate at everything she does and helping the customer understand all services and recommendations. The best advisor I have had while in a VW vehicle.

I had a better experience with WJ Volkswagen this time. Hopefully we have turned the corner and looking forward to the future. Casey is definitely a much needed asset.

I bought my 2016 VW Jetta less than 60 days ago and unbeknownst to me, they sold me a vehicle with multiple DRY ROTTED tires, then just proceeded to tell me that they were not liable and the tires became dry rotten in the last month and a half. So I had to pay $479 for new tires because the original tires from 2015 were on the vehicle and the service department that inspected the vehicle before selling it to me marked the tires as good. This is absolutely a miss on their part that I had to pay for.

I had a key programmed and they changed price twice. The first time had appointment and they acted like it was going to take forever and they didnt want to. It was going to be 125.00 dollars. They had ordered my key so I got it and said I would come back another day. This time I called to get appointment and someone was suppose to call me back. They never did so I called them and told them i would bring it and leave it. They kept telling me the key might not program and they would still have to charge. So they charged me 240.00. Big difference in price from the first time and they lost our old key.

I brought my 2013 VW Beetle in for a recall on replacing the air bag. It took a couple of times, but they got me taken care of on this last trip. The service department is always so nice and courteous. I bring them donuts! I understand its not always easy working in the service industry, and I try to make the experience happy for all involved ... the same as these guys. Thanks!

Overall, a very good experience. Ms. Casey Adams did an amazing job at keeping me up to date with what was going on with my vehicle. Very professional and informative. When I had a little issue, I just pulled my car in and she ensured I was taken care of. In fact, all the service reps were amazing and spoke to me on what was going on. I definitely recommend as they put the customer first and really roll out the red carpet.

They are absolutely professional at all times, and make you feel right at home. The best customer service around!!

My service advisor Casey was awesome! During my appointment consultation to drop off my Jeep, Casey listened to my all my concerns. She explained the pricing, time the mechanic would need to find the problem, how long it would take for him to fix my check engine light, the cool feature to pay online, and kept me updated by text while I was at work! Great communication and I will definitely be back!

They did a great job on the repair of my coolant system. My service rep, Tabitha was the greatest rep I’ve ever worked with. She is very knowledgeable and so professional. She continues to bring a calm to any situation that arises.I recommend Wyatt Johnson 100 times over

Greeted with a smile, Stacey, new what needed to be done.she said if I needed anything she would be right there to help. When it was finished she came and got my credit card for the charges and everything was ready when I got to the counter. She helped to carry my iPad and coffee to the car as I walk with a cane. My car washed and vacuumed. Very impressive service. Thank you staff at Volkswagen Clarksville.

My beetle needed quite a few repairs right after I bought it from an out of state dealer. Halbert has been really helpful in getting issues resolved & explaining the different things going on with the car. I will be using them for future service and repairs because of Halberts excellent customer service.

Great experience buying a used car, Erica was an exceptional sales representative! She made the whole process painless and easy. The car needed service and Tony did an speedy and excellent job getting the repairs needed. This place will continue to receive my business as long as those two are still there!

We had an urgent issue and the service department took our vehicle right away. They were able to get a rental arranged and get our car fixed quickly. They were also able to perform a routine maintenance/oil change while they had it. We had a great experience!

Very polite. Service was fast. Very good at explaining things. Casey was excellent.

My experience once again with Wyatt Johnson was incredible. Casey Adams was soamazing handling all my warranty questions and getting me squared away while I waited for my oil change. There was no big push for selling anything extra. She let me know what the technician found and advised me of a price.she is a great asset to Wyatt Johnson and was a huge help to me and my new vehicle. Thanks Wyatt Johnson, you don’t disappoint.

Always a wonderful experience when dealing with this dealership. Casey always does a great job and does what’s best for the customer. I will always bring my vehicle to this dealership and my next purchase as well. Great job!

Volkswagen service department is AMAZING! Casey Adams kept me info of the status of my car and explained everything to me and was concerned about my Saftey! I will Definitely return as often as possible!

VW in Clarkesville has been taking care of me for years. I appreciate the service section more then words can explain. As far as the dealer the repairs are overpriced. But they know my vehicles.

Always great service at this location. Professional and prompt. Casey deserves a raise. Keep up the great work!

First time going to this dealership since moving up here and it was a great experience. Casey the service personnel was awesome and she will be my go to anytime I need something for my VW.

I have been a customer for a few years now, and the level of customer and mechanical service has been consistently favorable throughout this time.All Good!D. Jones

Went for an appraisal on my car and they were really fair and pleasant to speak.with

I Absolutely love this place ❤. I am so glad I purchased my car here. Such wonderful staff!

Casey did an amazing job. She helped me understand what my vehicle needed and made sure I felt comfortable. Highly recommend

Scheduled an appointment for oil change and to check my air bag light that is on. Appointment was for 1030am, I called to check the status at 1:50pm to find out nothing had been done yet. It was waiting for diagnostic so they couldnt do the oil change bc they dont shuffle cars around like that. So they finally did the oil change after I went back there and waited. Now have to schedule another day for diagnostic. When I finally left there it was around 430. Waste of a day, and not happy that I have to go back there.

Tabitha took charge! I just want to thank you 🙏🏿 for making the morning I was experiencing a breeze. This team of professionals exceeded the standard, again, thank you!

Casey was very helpful and polite. She listened to me and did everything to make my experience great

Great team!!! Always there to help not matter when you call. Thanks Casey, Josh and the rest of team!!

Purchased a car from Wyatt Johnson VW. Mediocre experience. Charged me above MSRP. Sales manager Jorge made the final deal. If not for him I would’ve walked out. Enjoy the car I bought, just wish it wouldn’t have taken me 5 1/2 hours to get to the deal I wanted.

Wyatt Johnson Volkswagen did a great job with getting my car back on the road. As a Service Advisor, Casey was informative and communicated with me throughout process. I would recommend her and Wyatt Johnson to anyone.

Casey at the front desk was friendly and amazing and always let me know what was going on with my car. The technicians got everything done in a reasonable amount of time as well.

As always the people at Wyatt-johnson are nice and friendly, my service righter Ms. Lewis is great at her job she checked on me several times. Now I dont know what happened today may have booked to much work or was short handed but it took nearly 4 hours for a service with an appointment .When I lived in Clarksville it didnt matter but now Im 65 miles away and really wasnt thinking it would take that long. But Ive always been happy with Wyatt-Johnsons thats why I keep going back. Thank you Keith Martin

Went to have my Volkswagen Jetta serviced and they were very friendly and quick, will definitely be back!

Very professional, knowledgeable, and no nonsense. Glad to have this wonderful team to help me whenever my car needs to come for a visit. The facility is also very clean, the coffee is always fresh, and the kids playroom had entertained my child for some of the longer appointments.

Very professional Service! Thorough explanations and prompt!

We had a very pleasant buying experience with Blaine. We got a great car for an amazing price! I would recommend this dealership to anyone in the local area.

Nightmare to schedule. Vehicle has recalls and needed an oil change. Dealer unable to accomplish this in a single day and does not provide loaners. Service advisor is rude an unprofessional. After a third attempt to get the work scheduled they finally scheduled me for the recall (software patch) and oil change. Took five hours and they didn’t wash or vacuum the car and left their paper garbage floor covers in the car for me to dispose of. Not a good place to get service done.

Excelent service! Very professional.

Great service and very comfortable environment while waiting for my Passat to have service completed. Techs are very friendly and willing to take the time to discuss options even if you’re not having the service done through them.Give Casey Adams a call to handle your next service! She was very friendly and helpful when going over everything! She’s my new go-to Service Advisor for anything I need!

Had a 9am service appointment. I was quoted a 6hr wait. I discussed the conversation I had with Josh the Service Manager about my two hour drive and the issues I was having with the vehicle. I wanted to make sure to have an appointment and waited on my off week to come. Two hours one way. Just to be turned away. They told me by the time they get to it, itd be too late to look at it. If I just had an oil change, they could have me in and out.Josh sent me troubleshoot paperwork by email that he copied with a Xerox. But he doesnt remember ever speaking to me and we spent 20+ minutes on the phone.I bought the car there last September. 40k spent. Just to be treated like trash by a service advisor in checkered pants.Zero stars if I could give them.

Weve had our VW in a couple times for recall and maintenance services. The staff is always quick and courteous when answering questions or when explaining what is going on with your vehicle. They are super-accessible with lobby open until 8pm and service department until 7pm. I think they realize that most people have jobs in the daytime and thats not something you find everywhere. Highly recommended.

Casey was fantastic and very responsive. 10/10 recommend working with her.

Staff are very friendly and helpful, especially you have any questions about your vehicle or maintenance and they tell you services that you don’t need to do since you will be paying it for nothing. Also, if they use one of your special tool of your vehicle kit and they broke it, they will replace it.

I had an appointment for an oil change. Ended up waiting 3+ hours. I didnt have much else to do and waited. The reps were very professional. I never complain about the service. Id recommend making an appointment closer to when they open up.

Oil change service was good.I talked with four people and theBad thing is they never solved my radio issues. No one is listening and wanting to solve the issue.

My GTI needed a new battery (and oil change), and with the BEM compatibility needed, local places like OReillys wouldnt touch it.I called Wyatt Johnson VW and they got me in next day. I was greeted by Casey in their service dept who offered me their complimentary ride service, wifi, and water. About 45 minutes later my car was done with fluids topped off. Casey was exceptionally personable and friendly (genuinely) and walked me out to my car to make sure everything was perfect. She saw immediately that the sensor light for the airbag (tripped by the new battery) was on, got someone out right away, and five minutes later I was good to go!I was very pleased with the end result and in particular impressed with Caseys professionalism and rapport. She made me feel valued and ensured quality control and that I was completely comfortable and happy with the services. I will be returning for my GTI needs.

Customer service is very polite and friendly. Facility is very clean and welcoming. However, for a routine oil change with an appointment I was there over 2 hours which is why I give them 3-stars. I would have expected it to take under an hour.

As always professional, on time, great service, and very friendly, Josh and Casey even helped me pair a new phone to my vehicle.

Casey was amazing answered all my questions and got me a quote to fix my windshield. Will definitely be back!

Cassie was on the job! The car was ready as she stated, the her customer service was over the top. Great job service department.

Very kind and professional. Had to get a new tire and they were able to order it and replace it the same day. They were even able to order me a Lyft to work so I didn’t have to wait.

Rachel Webb was very courteous and pleasant. Before she left to clock out and go home, she made sure she thanked me for my service.. And i really appreciate that. Most people, when its time go theyre ready to.. Kudos to Rachel..Sincerely,Kenyata Wilcox

Casey was my representative and she is awesome! She is funny, bubbly and professional and personal! I loved her from the vet go!!

Casey went out of her way to be of assistance. Easy process, and quick repair. Thanks.

Had my Audi serviced at Wyatt VW. Made appt on their website and arrived an hour later. The lead service consultant, Casey, was super professional, and provided a detailed inspection document with feedback from their shop foreman. None of the up-selling practices typical of quick lube businesses, and their prices are competitive.Unfortunately, the day after this oil change service, the air deflector/splash guard fell off of the car while traveling on the interstate.

In and out pretty quickly. Service was awesome!

Got us in and back on the road in a very timely manner.

My appointment for an oil change, tire rotation, and wiper blade replacement was for 11:00. I was informed that they were running a little behind. 1 1/2 hours later my car was just being taken back for service. The dealership paid for a Lyft ride to go to lunch. While we were at lunch, we received a call from the dealership that the technician was done with his checks and they would have our car ready for us when we got back. The dealership again paid for our Lyft ride. Upon returning to the dealership at approx. 12:30, 2 1/2 hours after we initially got there, we were told our car was still not ready. The car was ready to go about 30 minutes later. We got in the car and as we were driving away, I noticed the engine light was on. We turned around and returned to the dealership. Once there, my husband popped the hood and found a screw driver laying on top of the engine and the dip stick handle was broken. They took the car to the back and found a connection of some type hadn’t been completely plugged back in. The dealership ordered us a replacement dipstick and is having it sent to our house. I arrived shortly before 11:00 for my basic maintenance appointment and finally left after 3:30. I was very disappointed in the length of time this appointment took.

Carey I believe her name was, in the VW service was awesome! Attentive to needs, wants, etc. everyone was friendly and kind. My only gripe is once service was complete (the active recall on fuel rail) it smelt a bit like fuel in the car and my belt was squeaking for a solid 5-10 minutes after I got it back. No big deal probably just spilt a little coolant or so on the belt but just a little more attentiveness would have been nice there.

Our service advisor Tabitha, was outstanding and very professional. In the past my experiences at Wyatt Johnson has not been the best but the last two times i have maintenance do there they have upped their game and experience has been outstanding.

Kevin done a great job getting us in the vehicle we wanted, while Sheila was amazing at financing. Would definitely recommend!

I always shop at Wyatt Johnson for all my vehicle. I ask to find me Volkswagen Beetle and my salesman came through with one for. Thanks to Mr Goodrich

When I got to the shop after making an appointment a week ago, I was clear with the staff that I have to be out the shop before 09:00 a.m with my car because I don’t want to be late for work. He gave me his word that everything will be done on time. I have asked the staff if I can have one of their car to ride to work and bring it back during my lunch break since I’m soldier at Fort Campbell. They refuse and offer me instead a Lyft, but the problem with a Lyft is it can not go on base and my work place is about 10 minutes drive from the gate.Brief from 9:00 a.m that I supposed to leave, I left at 09:30 a.mI believe the have to learn to respect people time and stick to their words.It’s better and worth to keep a loyal customer instead of a new customer.You can have a clean and nice space with coffee, water and snacks, but if you don’t value the customer time and having the integrity to stick to you words, you will go out of business.It’s my second time this is happening.

Excellent customer Service!!! My service writer, Casey was very attentive to my needs and made sure I was kept informed of my cars progress. I am always pleased with my service here!

They were able to get me in last minute for service and they were quick and professional. They answered any questions I had and were just all around polite and helpful.

This experience was totally painless. I am elderly and everyone treated me with respect

Casey is awesome, very professional and is a huge asset to the team there at VW. Always makes it a great experience.

Halburt was great. He had my car checked out and made sure it was fixed in a timely manner. After dropping my car off they provided a Lyft to my house and then back. The service team was super knowledgeable and very willing to help. They have a great hunter alignment tool for any 2009 and up car also .

Good service and communication by the desk manager. I had to wait 3 hours in the dealership, however, waiting for an oil change and tire rotation. Completely unsatisfactory!

Casey Adams was very helpful and so nice. She made the short wait fly by and enjoyable. FIVE STARS!!

They have been great for the most part. No business is perfect and they did have a hiccup recently and I wasnt offer not even a coupon; but, except for that hiccup, the las almost 3 years had been great.

Casey at the service desk was awesome and I highly recommend her and the dealership as a whole for all your service needs. Thank you again Casey!!

Great experience. Do not force any repairs on you, give you a print out with prices and detailed explanations.

Casey adams is definitely one of the best advisors at wyatt Johnson. She very professional. Always on top of her game.

Awesome experience…they have great employees!

I had my Atlas in for service the people were friendly and helpful Casey and Chris went above and beyond to make sure my Atlas was done on time.

Ive taken my Jetta here several times getting different things fixed. Theyre always very professional and nice, easy to talk to, and reliable to eventually get the job done.

Only place I take both of my Volkswagens, Service is always great, my Service Advisor Casey is my ROCKSTAR . She keeps me informed and insures my vehicles are taken care of, actually cares . A very rare commodity in the present world of RETAIL

Couldnt fix my VW crossover

Wyatt Johnson VW service department in Clarksville is the very best

Fantastic Service Department! Keeps you informed with every step of your vehicles process

Awesome place! Great facility with a great staff!!! No reason to leave Clarksville, they have everything in here!

Issue still not fixed engine still ticking need fix asap

Great customer service, staff very professional and knowledgeable, always focused on customer satisfaction 👍

Great service and informative.

No one wants to work here. Trying to get a auto in for service is like pulling teeth.