I had a great experience with the service advisor David, who made me feel welcome and a part of the Kia family! I was able to get seen 10 min before my appointment and was taken to seating area which was an amazing experience. Water on hand, and very friendly associates who work there as well! Service was done effective and efficiently. David didnt try to hound me about other stuff I might but did explain to me what the other services are if I ever do decide to come back for more which was extremely helpful! Thanks David and Kia team for taking care of me and my 2020 Kia Forte!

When I called because this was my first time using this service the team members were very professional. When I arrived at my appointment, the team member (Patrick) showed me where to go as well as the sitting areas to wait until my car was completed. He told me the Approximate time they would spend on my car and they got me in and out. Very helpful at the end because they told me at the end about my service and other services to get done on my car. I definitely would recommend their service.

I have always done the work on my own vehicles as I am a mechanic, after leasing a brand new Kia Forte lxs I decided I would take my car for services at the nearest dealership to my area so I could have a solid record for when my lease is up. I had called Wyatt Johnson Kia earlier in the year when I was looking for ideas for a new car. I can say I was impressed with them then and again they have impressed me. I can honestly say their prices are great for the work they performed. Patric in service was very nice and polite asked me of any issues I have had since I bought the car and they let me know at the next time I come to make sure it is earlier in the day to be able to test drive to try to figure out the issue. ( I will also say it is not a detrimental issue and won’t be any issue before then) everyone I spoke with in service and parts were very knowledgeable, professional, and considerate. For the life of me I cannot remember the name of the the service man who used to be the mechanic ( I think it is Devon) he was absolutely terrific to work with and even did a quick repair as I was leaving he didn’t mind at all. My time spent at the dealership was a fantastic experience and I actually am looking forward to my next oil change. Also on a side note while you wait you can watch the mechanic work on your vehicle which is nice as I watched the work performed on my vehicle and it was done in the same manner as I would do my customers and my own vehicle. As I stated before I was impressed by everyone there and their work ethic as well

David and his service team were very professional and honest. I was originally there for an oil change and he was able to fit me in for a recall as well so I wouldnt have to come back. I look forward to seeing them again for any future Kia services.

I had Deandre help me and he was awesome. He kept me in the loop the whole time and was very professional and nice. He answered all the questions I had (which was a lot) and I definitely would say he is one of the best customer services I’ve ever experienced.

David Joiner is the best. Came several days back to air adjusted in my tires due to cold weather. One tire registered lower than the others. He said give it a day or so and see if it adjust itself if not come back and we will fix it. Sure enough 3 days later it happened again. Took it back and they where able to see I had a nail in the tire. They where busy and he said give me a few minutes and let the boys catch up. They fixed and sent me on my way.

Called and was quickly set up with an appointment. Brittany and the guy she was training was super nice and professional. My service was done in a timely manner. Very pleased with the service

My Husband and I were out of town when the motor started knocking and had to have our car towed to the nearest Kia for the warranty. Im so glad Wyatt Johnson happened to be the closest one! David was my representative. He was always so friendly and found answers to my questions. (I have a lot of questions!) He took care of everything else we needed as well. We didnt encounter a hassle over the warranty, so I was pleasantly surprised! I know the technicians have a lot of their plate, but they still got me up and running quickly after my new engine came in. Not only that, they did everything to spec. (Something the Kia near me seems to neglect.) Everything runs great and I actually feel safe in this car again. If they they were just a little closer (maybe 2 hours away instead of 3), Id take my car back for oil changes. Thanks, Wyatt Johnson!

The technician assisting me was knowledgable , helpful and friendly. He gave me as good of a deal as my coupons would allow. I waited a while in the customer area and was bothered after about an hour with rough, loud talk in the background from some of the surrounding areas.. Otherwise, the treatment was courteous and professional.

We had 3 different recalls that needed to be addressed. All together, these should have taken 2-3 hours at best. We leave our Soul there at 7am. At 4:30, our service advisor called and said the car is ready. We get halfway across town to pick it up when the SA calls and says the car isnt ready! He then promises and guarantees it will he ready by 10am the next morning. 10am the next day....car NOT ready. I show up at noon to find the car ready but the service dept couldnt find the paperwork. They asked me 4 different times if I was sure of the name on the work order ...I know my name! They finally get their %%*#& together. Extremely poor customer service!

Overall its always a good experience when I have my car serviced at Wyatt Johnson Kia. Service consultants David and DeAndre are really nice guys who dont/didnt try to convince me of getting services not needed or getting a service that its wasnt time for. Honestly all the service consultant guys are friendly and super cool. Im always kept informed of the progress and process of how the service is going. The only thing I would recommend is getting the time down in how long peoples cars are kept for minor sevices/repairs...some people are not as patient as others.

Was very helpingful and friendly. Guy name Chase Collins really helped my family get a car after a month he still kept in contact with us. We ended up with the car we needed and absolutely love. Thank you so much.

I have dealt with this Kia service for the past seven years and have never had anything but great service from them. They are very friendly and have gone above and beyond to get things done in a timely manner. I would definitely recommend this service department and will continue to use them for all of my Kia needs.

Not happy at all, took my vehicle in for routine service while back, as they did service the Service Advisor told me my vehicle has a recall so they ordered the park called me when the part came in. So the appointment was 30 days after the part came in( that was the next appointment opening they had) so Wyatt Johnson Kia returned the part they only hold parts for 30 days. So if that is true why did they schedule me knowing the part would get returned. Wasted my day wasted my gas.

Just recently bought my new car and when I tell you the employees here are amazing and very welcoming. Krystal and Kevin were such a great help the entire time, both were very professional and full of good energy. I would definitely recommend others to this Kia!

Experience was great. Patrick was just excellent. He was very knowledgeable, answered all my questions, and was very friendly and courteous.was friendly and curteous

This was my first visit and Deandre took great care of me. He got my car in right away and went over everything that was needed with me. Deandre is very knowledgeable and had excellent customer service. I was very impressed with the waiting area; it was clean and comfortable with snacks and a charging station available. My vehicle was ready before promised. Checkout by Brittney was quick and easy and she was also so nice. Definitely the most pleasant experience I’ve had at a vehicle service appointment.

They always get us in right away! Very good service

David in the service Dept was awesome!! Kept me well informed and very friendly. He let me know what was going on the whole time my car with with them (6 days). It took a little longer than expected but I’m very happy with the service all the way around. I will definitely be back if I need anything again.

Nothing added except coupon sent from dealer was for oil change (semi synthetic),tire rotation & general engine check. Only problem was 2021 Kia take only synthetic oil.Coupon worthless! Doesnt make sense for a dealer to send a coupon for semi synthetic oil knowing my auto takes only synthetic oil. Obviously know one really makes any effort or cares to send out the right coupon, for the correct vehicle model year!

I needed some diagnostics done for my car. They could get me in so I made the trip there and had them look it over. They found several things that were wrong (most warranty covered) and worked to get it fixed even though they had to order the parts. They were kind, as quick as they could be, and so far efficient in doing the job at task. I had an overall great experience here. If I ever need service again it is worth the trip here to this dealership. Ive been a Kia owner since 2008 and they have by far been the best service at a dealership Ive seen. I will not only go back there for other things when I need it done (if possible) but I will shop for my next Kia (or my daughters - whichever comes first) from there. Very good experience.

DE’Andre (service advisor) was very attentive and gave a thorough explanation of service! Very friendly staff. An overall pleasant experience. I will definitely go back again.

They were awful. Took car in due to smelling exhaust fumes inside the car. They could not duplicate the smell. My sons and I have smelled the exhaust. Instead of trying to do anything but drive the car they had me come get it and continue to drive it even though it is unsafe to do so. They would not provide me with a car until they could figure out what is wrong. Said they didn’t have any cars and even if they did because they couldn’t duplicate the issue they were not responsible to provide me with a car. Didn’t care that I would have to continue driving an unsafe car. Wanted me to leave the car there for days and not provide me with a car and leave me with no transportation. Not customer service oriented company. I don’t even give them 1 star but no other option.It’s now a month later and they still have done absolutely nothing. What a shame of a company!

The service here was amazing! They helped me and my mom get into the vehicle that we really wanted. They worked until they could work a price that was right for us. If you are looking for a car this is the best place. The warranty deal is also unbeatable.

Me and My wife moved to the area and needed a vehicle. Stopped in many different dealerships but the customer service and knowledge was the best here. Peter the sales rep was a big decider for us staying there at the dealership. Communication was awesome and understanding of what we needed. Even during the chip crisis they gave options and worked with what we needed. I will be returning to Wyatt Johnson Kia for my next vehicle for sure!!!

I go here for regular work on my Kia and they are always informative and helpful! They take time out to check everything so they can go over the details with you and make sure you get what you need done. A big perk is if your repair is going to be a while they will set up a ride home for you and pick you up to get your car! I really enjoy them!

Great experience with friendly staff. Will use again! Brittany was very sweet and helpful. Carolina was a ton of fun to talk to while I was waiting.

Excellent service! They arranged for me to get back to work and to get back to pick up my car. Very sweet and thoughtful lady that took care of me.

They went out of their way to make sure my experience was good. Pat my service guy made sure I want up to date with what was happening to my car.

Pat was so informative and awesome. He fixed all of my problems, answered all of my questions, and took care of all of my concerns. Every time I come to the service department I will ask for and work with only him.

The service I received work for a recall. The service was great. Very clean place and nice waiting room. The staff was very nice and checked on us often, making sure we were taking care of.

Dropped my Kia off for service several times. I usually see & work with Brittany every time I go. She’s the best and is so nice. She always explains and breaks everything down to me in the easiest of ways.

Outstanding service center. Very Professional and friendly. Bought my Niro through Wyatt Johnson and have loved everything about the experience. The service staff is awesome.

All I can say DEANDRE is a really great service advisor and the place is a very clean and professional environment

I took my daughters Kia Sorento in for its usual oil change and tire rotation. Brittany called me to let me know that my daughters car had some additional service due for having 90,000 miles. In addition the tires needed to be replaced. I pointed out that the tires had only been on the vehicle for 30,000 miles vs. the 60,000 mile Mfg. warranty and how we had kept the air pressure checked and kept at the proper pressure along with rotation of tires. Brittany contacted the MFG and got them to pro-rate the lost life we experienced. Overall the service experience was very very good. Britney deserves an A+

I experienced car trouble on the highway about 40 miles away from Clarksville, Tennessee. I called ahead to the dealership and told them we were on our way. Deandre met me in the service department. They got me a rental car so we could continue on our trip. While our car was there, we were out of the country. He texted me with updates and arranged for an extension of my rental since the repairs were going to take an extended amount of time. This was most helpful, as our home is over 100 miles from the dealership.I would highly recommend Wyatt Johnson to my friends. Hopefully I won’t experience vehicle problems far away from home again, but if so, I hope that I will be treated as well as we were by Deandre and the service department.

Wonderful experience at this dealership’s service DEPT. Reps were friendly and helpful, and the technicians do a great job when we do regular scheduled maintenance with them. We initially bought our vehicle in Nashville, but prefer to take our service business to the Clarksville location because they are so good, all around, at what they do. If we are ever in the market for a new vehicle, this place will be our first stop.

Went in for a tire repair, I went late so there were several vehicles in front of me... long wait but they have free coffee and snacks for customers while they wait. I snacked, drank coffee, and watched some videos on my phone so time passed quickly.

Service Advisor, David is great. Worked out our recall in conjunction with the oil change, and saved us another trip. The service facillity at Wyatt Johnson is a great operation and customer focused. Highly recommend.

Nice friendly environment. Staff was professional and polite everyone had smiles on their faces. Great customer service! Especially David Joiner he is awesome and has such a great sense of humor! We need more like him. I just purchased this car from another Kia dealership and wanted it inspected to see if anything was wrong with it. They told me everything that they recommended I needed done and gave me a printout of services to be done when I’m ready. I wasn’t under pressure to get my car service right then. I was told the important to the least important. I would recommend.

Excellent experience at dealership!!! Everyone I came into contact was very professional. I highly recommend Wyatt Johnson to friends and family!!!

The staff is super friendly and really helpful. I drive a lot so I’m there all the time for my car check ups and staff is consistent.

They were friendly and greeted me well. however, all i had was an oil change and tire rotation. i had to wait two hours for a service that should have taken 30 minutes, even though i had an appointment. Otherwise, they had a pleasant, clean waiting area, and the service seems to have been performed properly.

Fabulous work and very friendly! On time with my appointment in getting exactly what my car needed! Awesome!

David Joiner is the best! Professional and super friendly

Great experience. I was in and out very quickly. Everyone was extremely nice and helpful. I will definitely be back in the future.

Service rep, DeAndre kept me informed and offered a Lyft ride when it appeared that repairs would take several hours. I am very satisfied with the level of service provided.

I love the folks at this dealership! Everyone is so friendly! And they always make me feel valued and comfortable. And they always try to make me the best deal possible on my routine maintenance!

First time in a while that I was able to get in and out for an oil change. Brittany Barr was my advisor and I absolutely loved her professionalism and personality. She made sure she educated me before and after the process. Thank you Brittany!

Very professional and loved the open communication the whole time from Halbert. The texting option is so convenient. This was my first time here and I’ll be a long time customer with my Sportage!

Very satisfied with the service at Kia in Clarksville TN , From the time I pulled into the service entrance I was treated with a smile & informed by the wonderful service advisor. She was pleasant & helpful & even arranged for a LYFT ride while we waited for the service to be performed. Work was done efficiently and even took care of a recall on my vehicle. Great service!!!

I came in because of a recall for my car. They were very professional and were a great help. I got my car back in a timely manner.

Not only did Kia not take care of their product! After it already fail once.But it was some of the rudest customer service. We had to included multiple mangers to get a clear answer.Then I was told as I’m leaving, by the service advisor that these dealership prices are outrageous and that I should just order the parts and fix it with another mechanicI have lost respect with Kia as a whole company. I have made multiple call to customer service to find out that the dealership made the choice not to cover my parts under the life time warranty.I will be calling the BBB. Making a formal complaintWith highway safety.

They always take great care of my car and are considerate of the customer

Love this dealership. I started taking my Soul here for service in 2016 when I moved from Ohio. I bought a new car from them last year and always take it here for service. Everyone is super friendly, service is fast, prices are very reasonable.

Deandre was an amazing consultant about my sons car ..great customer service.kept me updated on the progress i highly reccomend this place for honest car repair service

I really like the service of Jake and Travis they were doing everything they could to get me the best deal they did I am so pleased Ive been telling everyone about my new Kia they are very professional and very patient

Very professional. The staff was On time for my appointment. Explained my service costs today. Kept me informed as they worked. Very comfortable waiting area. Offered to get us to a local restaurant if they were taking longer for service than I anticipated. Not necessary because they finished earlier than expected.

Great service! Friendly staff! Quick and efficient!

I had a great experience. David Joiner helped me as soon as I came into the Kia bay to get an oil change. I did not have to wait and my car was taken back before my appointment time, which is great for me since I am a busy person. My oil change was done quickly and I was notified as soon as it was done. David was very nice, friendly. professional, and helpful.

Staff were so friendly and informative. Comfortable waiting area. I felt like my car was in good hands.

The service was excellent. No complaints.

The Service Writers, all of them, did a wonderful job of working diligently with the warranty company. Josh, the Service Manager, also weighed in to ensure that the folks on the other end of the phone truly understood why this repair was indeed a warranty claim. Thanks guys for going above and beyond!

The service department offers a variety of maintenance services for your Kia. The only downside to our experience today was the exceptionally long wait for our car to be serviced for routine maintenance. We were there for over 2.5 hours and our car wasnt even in the bay until almost 2 hours in the store and we had a scheduled appointment. The service though was complete and they worked with us on everything that we had questions on. I am hoping our next visit will be a little quicker.

Check in was awesome. They even arranged for a ride from and back to the dealership after work was completed. I couldnt have asked for better service. For some reason I couldnt get to the survey page but I would have given them an excellent straight through.

Excellent customer service , Ms/Mss Brittney Bar was a very professional, helpful, attentive and caring service representative. She offered transportation to and from our house if needed. She was very clear on the results of our diagnostic, repair and service giving me and my teenage son sense of trustworthy to this Kia service department. I recommend this service to anyone that wants an honest and professional job on your vehicle, with excellent customer appreciation and service.

Love this service center for my KiA. They are always so friendly and professional. No waiting to check in, as soon as you pull in someone is there to help you right a way. Honest about the repair time frame if they say 45 minutes its 45 minutes not 4 hours cause they understand your time is valuable. I would recommended this Wyatt Johnson KiA service center if you need any repairs completed on your vehicle.

The fastest that they have ever been. Also easy to get an appointment

Brought my car in for recall on the brake plunger. I was in and out in about an hour. Dealer was clean and service department was extremely well kept.

Vehicle was taken in for a routine oil change and in the process a transmission leaked found. service was prompt advice was clear and concise so I could make a decision on timing and trusting the repair would be just what was needed.My vehicle is an older Ford truck though I was at a Kia dealership. Ford products were used in the repair .I had nothing but courteous information al conversation with my time respected.I have no reason to expect that my vehicle will not perform as it should with the repairs made.

Friendly staff, well organized device check in and comfortably waiting area

I had a fabulous experience getting my car serviced at WJ Kia! David and Josh both greeted me, it was finished in the time promised while I waited, they explained recommendations for service that would likely be needed on my next appointment, and even saved me money by recommending the 3 visit special they are currently offering. I will definitely be back and highly recommend WJ Kia Service department!

1st service on new car.Arrived 30 minutes prior to appointment time. Service started 30 minutes after appointment time.Oil dripped/spilled in numerous locations...could smell hot oil on drive home.Oil/grease smeared on at least 5 locations on front of car.Oil spilled on interior drivers door trim, rain seal, and lower frame. (Why would oil be anywhere near this location).To be fair, the service seemed to be completed properly and office staff were very courteous.

David was very honest and helpful in the diagnosis of my vehicle. He explained what was going on and the best solution to my problems. I thank him for his expert opinion and his efforts.

I came in with a airbag light on and I walked threw the door and was greeted by DeAndre in the kia service lane,he explained everything to me and I had no questions because he laid it all out for me .I never been treated so well by a person in the car business my whole entire life.Deandre is a great example of a professional for this place and I will let Clarksville know to go and see him if you own a kia.to whoever owns this place you guys got lucky to have him, thanks again for that awesome experience.go DeAndre!!!!!

Absolutely the best customer service I have ever recieved! They greeted me with professionalism. Answer my question and concerns. Went above and beyond what I was expecting. Wyatt Johnson Kia Service dept cant be beat@!! My motor was repaired at no cost to me under the warranty. I cant be more pleased with the service I recieved. My motor siezed up on me on the worst day of my life. I was on my way to my parents house the day my brother had passed away! I was about a mile to my parents house. For this day to have been worse was impossible. Thank you all so much for your help.

David & Deandre was very very polite & helped me. They test drove my car several times to make sure I had no more tire issue. I will definitely recommend everyone here for great service.

Brittney in the service department was very professional and took care of all vehicle needs and kept me informed about my services that was being performed. Thank you Brittney.

Took a well used car and made it look new!! Super happy with my entire experience of buying a car with Wyatt Johnson, they take the best care of their customers!!

Customer service representative was helpful and friendly. However the service department was extremely busy and although my appointment was for 11:30, my vehicle wasn’t ready for two hours. This was beyond the control of the service representative.

I was running about 30 mins late for my appointment, but they were still able to squeeze me in and apply my coupon check I received in the mail. When I arrived, I was told that my service would take approximately 1.5 to 2 hours, and they stayed exactly within that timeframe. I waited in their lounging area and used their restroom which were both clean. Shout out to Brittney who was really nice and gracious the entire visit. When I left, I was well-informed about my vehicle, the services performed, and future services needed. I would definitely recommend Wyatt Johnson Kia!

Awesome group of workers, they are eager to assist you with your problem, quick diligent service, very professional and knowledgeable and friendly

Extremely professional and speedy services. I have purchased four vehicles from this team and will continue to do so.

The sale associate that helped was stellar. Point blank. Hey knew exactly what i was looking for and got me just that! Heck yea!!

Awesome customer service! ,David from Service center is a valuable employee definitely an asset for KIA!, Oriented ,Professional,knowledgeable, friendly, attentive and more…

I had a recall on my 2013 Kia Optima hybrid. Wyatt & Johnson Kia located in Clarksville, TN handled it. First it took 6 months to get my car back. When the finally tell me my car is done they tell me my 12v battery is dead that I need to by a new one. They refused to take responsibility for killing my battery since they had the car for so long. Told me it’s ready and will have to be jumped when I get there. So after buying a battery I go to get the car they put the new battery on and take it for what they told me a 2nd test drive. When they got done with the test drive they told me a check engine light and a wrench light came on that I couldn’t leave with the car so I had to drive an hour and half back home. A few days later they call and say my hybrid battery is throwing a over heating code and that it will cost me 6k to fix that they won’t be responsible for it. It remind them it wasn’t that way before they got the car and was told I couldn’t prove that. Ok?? Also reminded them that they said nothing about this the first time it was test driven. So they had the car for 6 months took it apart and put it back together and no I’m having more problems and they are responsible for any of it?? Yea ok!!!

I had a wonderful experience with my vehicle repair. From beginning to end they made sure I was taken care of. A gentleman in particular, David Joiner went above and beyond to ensure my vehicle would be serviced properly and made it a point to assure me I had no worries. He’s got a great personality and a fun sense of humor. Car dealerships need that especially when you’re a customer and are uneasy of a repair, the cost, the service etc. Thanks again David, I appreciate all you did and hopefully I won’t have to come back unless it’s regular maintenance lol!

The people I talked to were super nice. However, the actual service was horrible. I had to schedule my appointment in advance by almost 2 weeks due to checking for recalls and a couple repairs. I was told to bring it by and they would have it completed that day. So I live 1.5 hours away and brought it by. When I asked if they had a rental car I could use they told me no. So I had my aunt come along with her car. Then when I was supposed to be getting the call my car was completed I instead was told I would have to leave it there over night. So I had to find another ride back the next day. Then when I finally went to pick up the car. I was told they did not have the parts for my repairs. So I would need to come back the next week.I went the 1.5 hour drive back a few days later and was told that one of the parts they ordered was the wrong one. So I would have to drive back home and wait till the part came in and drive all the way back again. This is ridiculous. I was told I could get a free service on my car. But having to drive back and forth 4 times!?!?! Insane!

David was great! Very polite and professional

My service consultant was very attentive andkept me informed on my car status.

My experience was great, Brittney Barr kept me informed while my KIA was being serviced. no problems at all.

Everyone was friendly especially Darrice my service tech. He was thoughtful, explained everything and was just generally a very nice man and made sure I was kept informed and that all the work was performed .

Service was done in good time and the discount was much needed

SUPER nice staff !!! Very professional - followed thru to unsure everything was taken care of in a timely manner.

Brittany was the best. I love you brittany!!! Thank you so much for being helpful and fixing my car!!!

Thanks David Joiner! Great attitude and quality service! Even ran out in the pouring rain to get my car for me!

The service team was very nice and answered all of my questions. When I need anything done to my car or need to get a new one I will return to them.

We worked with Brittany as we usually do and it’s always a pleasurable experience! Will continue to go back to them

Mr Morrison is a great asset to Wyatt Johnson.

Good service. Diagnosed issue first try.