Oscar is the Best! Provided amazing services and prices are lower. He even went out of his way to install my windshield wiper blades for my truck.Thank you.😊

TRULY APPRECIATE THESE PEOPLE WHO WORK AT THIS LOCATION FAST, ACCURATE, GREAT PRICES AND ADVICETHANK YOU ALL

Sunday 12/20/2020 My boyfriend made a purchase in store and then one of the items he had to return because the part was not needed. He went back in store and they processed the return and told me the funds would be back on my card on Wednesday since they did not have cash in the store which was fine because the purchase was originally paid by card anyways. My boyfriend came home to tell me the money would not be on my card until Wednesday which is 224.70. I called the store to ask someone if it would be Monday or Tuesday since I do have over a decade of retail management experience for big box stores and typically on a Sunday the funds are deposited Monday or sometimes Tuesday depending on who you bank with. I spoke to Mark (which I had to get his name when I was transferred to a manager because he wouldn’t tell me his name) Maybe Mark was having a bad day or is dealing with some personal life issues because he was really rude on the phone and was cutting me off when I was trying to talk to him about the transaction. I personally as a manager deal with customer service calls on a daily basis so I know how to handle customer transaction calls and to be super friendly on the phone.I don’t appreciate being cut off and dismissed as Mark treated me on the phone today. He transferred me to a manager and I did not ask for a manager I asked a few simple questions. As I was talking he transferred the phone on me to the manager.Monique picked up the phone and I was on the phone with her for only a few minutes. I asked her my question about the return on the card and she answered it. I also asked her who’s name it was that I spoke to and she let me know it was Mark.Monique you are the example of an outstanding manager. keep up the great work!Mark I would advise that you learn how to speak to clients properly on the phone. Whatever your dealing with at work and/or your personal life does not need to be put on the next client you are speaking to on the phone.Thanks.

Your sales people are really helpful and friendly.

I had 2 rotors turned for my car. They bead blasted them, such that they looked new. Nice finish on the brake surface. $28 bucks out the door 2 hours later on a Sat. Nice work on 14 yr old rotors.

Best auto parts store in the Sacramento area with an beyond excellent machine shop next door will most definitely only be going here from now on

Great shop, friendly staff (once you get past the somewhat over the top crime photos that occupy large portions of the front windows) Overall, I was a bit more impressed with this place than the chain store across the street.

Best parts place around!

They got my product I needed from another store in a timely manner everyone was super polite and very nice! I will go back for sure for any of my automotive needs!

Oscar was a real good help, thank you.

Helpful staff, great place I get most of my vehicles parts from

This is a review of the machine shop at the NAPA Auto Parts Store in Citrus Heights. Bill pressed in bearings in brake drums for me. Great job!Its not easy finding machinists these days that will do a quality job. Bill is very knowledgeable and a great person to talk to.

I always thought a lot of this place BUT this was my 3rd trip to pick up a special order and it wasnt there again.To be fair ---I dont know if Im giving them the proper rating because it is my friend that told me the part was in each time. My friend said that told him it was there.I informed them that I will pick it up after hearing from them and not before.Maybe my friend didnt ask the proper questions.

This place is great, always find what I need with help from the staff on custom parts for my hot rod.

Napa is always a go to for me . I own several cars and Im always looking for a part for something. Napa auto always goes beyond for me . The employees are always friendly, they have even helped me find parts they cant order .

Good location..pleasant experience..

Every time Ive walked in here the staff are very helpful and always extremely friendly and quick to help the customer service I would give more than five stars everybody that works the back counter deserves a thank you I give a thank you every time Im in there.

Great staff. This is my go to auto part store.

Hubby lost gas cap off 53 Chevy Pickup. After fitting and returning caps from 3 different stores.....I thought lets try Napa. Counter Lady measured what I had.....listened to what I needed and found the cap that fits correctly. Nice to know that the computer is only as good as the person running it.....

Very happy with Bill in the machine shop, bought what I needed in the store and Bill helped right away with the needs I had to make them work

Very helpful and professional

Always excellent service and I personally prefer NAPA parts.

Cashier she lost my phone number after a purchase of Battery, the cashier gal lost my phone number at Auburn location, so the original problem got duplicated. Another location that lost my info,was a gal at Big Oak Flat, Napa, CA and a Gal at Sonora, CA Napa. There was mutible mistakes on parts and I told the rep from Napa,that I found it cost me to much money at California Napa stores and I will buy from Carquest. I also talked Dexter at the Grocery outlet about this situation😭😭😭😢

Had to go to the machine shop to get a part pressed on. Bill was great. Took a minute to understand what was needed and had the job finished very promptly. Took only about an hour and for the twenty bucks I paid it was well worth the service. Will return here if the need ever arises again.

Friendly staff and very knowledgeable on there parts

Riebes stores are great. Parts folks that genuinely want to find your part.

Very helpful!

It was very bad. Im a AAA member and i was told I was going to get a discount but never did instead I had another person yeld because I was holding up the line aka one person so I paid and left without a discount. The girl was new and didnt have a proper grip on how to run the register. Dont ever give bad reviews but today I was pushed to my limit!

Had my part shipped, it was fast and free. Manager knew his stuff and thats always a relief.

Great knowledgable staff, always a pleasure to shop there.

Awesome Parts Store, After buying parts here, you dont have to return unless you want to, unlike its competition...You can get Quality Parts @ a Quality Parts Store for Decent money...

Very helpful staff!

Helpful people who worked hard to help me get the parts I needed on time.

Needed a new alternator on a holiday weekend. The staff were friendly and helpful and the alternator cost less than expected

Great place to do business with! The staff are out freaking standing. If they dont have the part I need, they will have it shortly. Helps me and my business run smoothly.

Great staff. Very knowledgeable. They have everything under the sun most obscure parts in stock as well.

One of the younger ladys was so rude and disrespectful for no reason when i was checking out. She never gave me my receipt and rolled her eyes when i asked if she could print me one.

Good service and knowledgeable staff.

Had what I wanted and was very quick to get it for me their service is great

I trust the folks behind the counter to give me the correct parts.

This is simply what all auto parts stores should be. They will almost always have what you need, they have a machine shop, and most of all the employees know their $&!*. These arent just counter jockeys that only read what the computer tells them. They have experience. Sometimes they will even break out the old PAPER catalogs. You may be able to save a few bucks elsewhere on some items, but Napa stocks quality parts, and those few bucks are wasted if you have to even return once for a faulty or wrong part. I LOVE THIS PLACE

Create friendly knowledgeable people

Helpful staff. Got what I needed.Also, they have the cheapest 0W-20 synthetic motor oil.

Friendly and helpful. The attached machine shop is awesome.

A knowledgeable staff good products reasonably priced. Their small parking lot, often full, can be be difficult

Went in three times in one day to return the wrong part sold at each visit. No hassle in exchange. Would have been a faster repair if we could have gotten the right part the first time but everyone was so helpful and friendly I didnt mind.

At times not bad but most of the time.well your on your own

Every time I go to NAPA Auto Parts Store I am satisfied with the fact they have the parts I need! People there are very helpful too. Just remember they are just part store people not auto mechanics, so understand they cant help you with everything. Go napa.!!

Best auto parts store around. Always friendly and always have what I need

Best neighborhood auto parts store! They also carry race fuel here!

I work there

Great selection on bits and specific items other places do not carry.

Almost nobody there, I was in & out in a few minutes

Great bunch of guys great service they help me when nobody else could come the gas cap for my Isuzu the young woman in front running the register is awesome would definitely do business with them all again over and over

Knowledgeable friendly service. Quality parts

Staff is very helpful and very knowledgeable, good prices, large inventory, if not in stock quick delivery from other stores or warehouses.

Small store, ok customer service

Staffing here is cool. Good service helpful and friendly

This Napa has a machine shop Bill That runs the shop is A1 in my book Really knows this stuff And the customer service is awesome

They were very helpful aside from the fact I had to run across town to actually get the part I was looking for other than that they were great

Best place in town

Mark is the man! I have yet to be able to stump him.

Parts dont always match but I will give them credit for trying. Wish they had recommended testing my battery before I removed the starter...

Great store. Amazing selection. Staff is knowledgeable.

Love the girl that works up front. Always pleasant when I see her 😊

Best auto parts store around the area plus machine shop .

Had my BMW lower control arm bushings pressed out/in & lined up so perfectly by Bill in the machine shop, hes awesome, also I buy lots of things here because they have huge stock, love them.

Best parts store around. These guys know their stuff. Quality replacement parts for all types of cars & trucks

Found just what I wanted, lots of options, young gal at the register was very pleasant to deal with. Clean and organised staff was friendly.

Very helpful and nice

Knowledgeable staff. Friendly. Great supply of parts in stock.

We got chains for our car thinking that we will go to Tahoe, we ended up staying around due to the rain, we tried to return chains unopened, toally new and they totally refused, not even mentioning the horrible lines and bad customer service. Save your time and money.

Iv been a customer of Reibes for 20 plus years excellent service

Been a cuztomer for years. They are always helpful. Good product selection.

Had the hard to find o-ring i was searching for. Staff were helpful and pleasant. Would shop here in the future.

They sell high quality parts and there are people there who actually know about cars and trucks.

The most knowledgeable staff in the area, and if they don’t have it, they’ll get it within a few days. Quit going to other auto parts stores because they’ll usually send you to another one anyway and still get it wrong.

Awesome people working here. Friendly and Knowledgeable!

This place is all right they know everything about cars and they are very friendly plus if you know how to price quote it can be cheap

Quality services, knowledgeable employees

Excellent customer service. Parts availability is great. Quality parts !

Went in to pick up the part that I ordered got the part and went out quick and easy

Nice to have the parts I need NOW !!! GM Jr. Ret/ 75th Rangers

Place is really awesome the things that I needed plus employees are super friendly

Almost always have what you are looking for. Intelligent staff that may not be the most courteous but they are very knowledgeable.

Manager was extremely helpful even help me on his lunch

Knowledgeable staff, good prices, always in stock.

Top quality parts with knowledgeable people at the parts counter! The ONLY Auto parts store that sells QUALITY PARTS! BAR NONE!

Great service part took forever to be pulled and sent downstairs

Always helpful when trying to fix a car yourself.

Always more helpful then other part stores in my experience

Good service correct parts lots of helpfull advice and knowledge

Everything a parts store should be.

Nice people that greet you when you come in.

Great store. Helpful staff!

Good business, but the crew is a little slow finding things for your vehicle.

Was able to get exactly what I needed quickly and without issue.

Awesome customer service

They help me get a new battery!!!

Open till 8:00pm. Very convenient.