Josh miller absolutely fantastic about taking care of customers, book him if you want fitted for any club ever made

Working with Jeff was great. His knowledge of the new technology and analyzing what works best for your swing was tremendous. They don’t push you towards one brand or the other. It’s all there for you to try and make your own decision based off your swing data. Highly recommend Jeff and Club Champion. Can’t wait for my new irons and driver to arrive!

I was looking to get a driver shaft pured. When I called the local number I was transferred to a call center in Illinois. I was on hold for 10 minutes. When the call was finally answered the agent told me all I had to do was take the shaft to the retail store and they would pure the shaft as I waited. The cost was going to be $30 if I brought in a raw shaft and $55 if they had to take the head, grip, and grip tape off. He saw through his computer that their afternoon schedule was wide open with no appointments. So I striped the club down and drove a half an hour to the Kenwood store. First off the manager was in a fitting and his subordinate was unavailable. So their scheduling system is obviously not accurate. Then when the subordinate finally came to the front desk he explained that they didnt have a puring machine at their location. That the puring machine was A $100,000 machine and that the company could never have a puring machine at each location. Okay now first off thought the puring machine is expensive it is not a $100,000 dollar machine but a $35,000 machine. But thats the retail price. Club Champion actually bought the SST Pure company within the past year...so they own the company dude! Club Champion could provide the machines to each location for far less than their retail price...its just not part of their business model. Then this knucklehead explained that they would have to send the shaft to Illinois to get it pured, and that it would cost $70+ to get it done. And it would take at least three weeks to get the club back because, and I quote We are the best fitters in the country for that matter in the world so you should feel privilege to do business with us. Waiting three weeks is just part of the process. Then he said since its the holiday season you might as well add 2 weeks to the process. Yes thats right I got even more attitude! Basically I should be privileged to wait 5 weeks to have them do a process that takes about 5 minutes to do. When I explained to him that the agent in Illinois had explained a different scenario he barked What was his name? I responded that I didnt think that was important at the time since the work was going to be done locally. He responded that was a dumb mistake on your part. Theres at least 500 different people who could have answered the phone and I doubt anyone would have said to just show up! I responded then why else would I be here? So I was getting attitude and blame.I calmly turned around and walked out of the store. I looked online and saw other puring locations around the Columbus area, a 70 mile drive, and the next day was able to get my shaft pured in 5 minutes. I actually bought a set of new grips too. The cost for the grips, the gas for the trip, and the puring came in under 70 bucks. So the lessons here: Club champion is way overpriced, their business model doesnt include good customer service, that youll have to wait for the privilege to work with them, and youll probably get an attitude when youre there. I guess being the best is actually delivering far below par. Buyer beware!

Jeff was great is really knowledgeable !!!Taking care of client!

A wonderful experience to find the right clubs