Scott is a superb professional and he exceeded my customer service expectations. I cannot be more delighted with his knowledge, efficiency, patience, and willingness to go beyond the simple service call to any other core problems that could hinder my ease in the use of the land line and internet service. Kudos!

I had Cincinnati Bell for years .It has been a great experience having the service. I will never go to another service provider. I am totally happy with the picture quality. I love the information I receive.Thank you Cincinnati Bell..

I could not have asked for a better experience. Everyone was friendly and knowledgeable. They answered all my questions and even took time to be nice to my dog! During the installation, Mark and Nick patiently answered all my questions. Before they left , they made certain that I understood how everything worked. It was a very pleasant experience.

Wow, what a difference, much faster internet speed and excellent picture on all of my TVs! My Cincinnati Bell Account Manager was very knowledgable and helpful with getting me set-up with the services I wanted at much more reasonable price. The Cincinnati Bell installers were very professional, thorough, friendly and able to answer all of my questions. I cant believe that I stayed with Spectrum for all these years!

Dalton arrived on time announced who he was and proceeded to access our issues.After assessment he explained what he was going to do and proceeded to complete the job in a timely manner. Very friendly ,knowledgeable, and professional. Before leaving he made sure my internet,phone and fiberoptics was working at its best. Thank you Dalton. We appreciate your service.

Firstly 5 stars is not even enough for how amazing they were with me! My sales person Thomas was an absolute sweetheart and so kind. He broke things down so I could understand them and didn’t try to get me to get the most expensive thing possible. He found what met my needs.The instal team was just as amazing. Friendly, explained things, helped me get all setup. I’ve been with atnt for years and never have gotten such a professional level of customer care! Highly highly recommend Cincinnati bell!!

Just recently began my service with Cincinnati Bell. I found the online chat feature useful for communicating with sales and setting up my services. Our technician was Sam and he was great! Extremely courteous and respectful of my home. He worked very efficiently, and made sure I was able to connect on my device before leaving.

We moved to a new house and switched our services from Spectrum Business to CB. I cannot stress how professional, kind, and efficient our CB tech was - he ensured our Internet and TV were up and running before the end of the day. And, he had to call in 4 other CB trucks to help him as the lines were missing (no prior service). We couldnt have asked for a better tech and better best-in-class service. Thank you!

Moved upstairs in my house and had to move my computer and modem upstairs. Its an old house. The Cincinnati Bell Technician Anthony was awesome. He located an area to attach a connection for the modem exactly where I needed it to be. The time frame meshed with my schedule. Cincinnati Bell rocks. My technician also rocked. Completed it in record time.

Sales person was great and easy to work with. He gets 5 star. The installation in my front yard was extremely unsatisfactory! They did not ask where I wanted the box/junction, and they placed it in a place I don’t want. Thy also did not smooth or spread grass sead! The installation company used SUCKED!!!Giving an over all 3 star. 5 for sales person 0 for installers!

My tech was professional and personable, explained everything to me and didnt leave until it was done. Asked before he left is there anything else I can do? I felt very comfortable with him in our home.

The only reason I would not give Cincinnati Bell 5 starts is because they give you a 4 hour window of arrival. That makes it extremely difficult for most people that work and requires time off.However my technician WAS AMAZING. He was prompt, so knowledgeable, and helpful. He was respectful of my home and going upstairs with shoe covers. Wiring was going to have to be on the street facing part of my house and he went above and beyond to make sure it looked great. He deserves a raise for sure! I hope they take good care of their hard working employees because good help is hard to find

Getting internet switched over to Cincinnati bell was a breeze. I received a few confirmation calls the day before and the day of, The last one giving me a 30 minute heads up before the technician would officially arrive. The technician was a friendly guy and great to work with. I work from home and was able to keep working for all but 15 minutes as the service was officially switched over. The technician had several small wire sheath shards on the floor where hes working but the area was under my desk and already had a number of dust bunnies down there. I told him to not worry about it since I needed to sweep anyways. He insisted on cleaning up every trace of mess that he created. I would happily recommend Cincinnati Bell if all of their technicians are that great.

The only reason I buy other products other than internet and cable is my purchases can be added to my bell acct each month great selling idea Cincinnati Bell has done very little to educate customers on this free financial aid offered for folks looking to add additional items to there home I have a ring floodlight works great just got a apple iPad tablet still using sound bar and speakers for my movie music experience all paid for on my bill every month no interest charged like a piece of plastic I love the hometown value Cincinnati Bell brings to my life The guys and gals at the Kenwood store especially TJ are great people as well

Technician was excellent. Couldnt ask for better service. He did a great job of problem solving why my internet and cable were out. It was in the lines that apparently were daisy chained together.

It was all so easy. Your service technician was excellent. We couldnt be happier. Thanks for a terrific job!

What a great experience. From the salesperson to the installer. I said I just want Internet and they listened and didnt pester me with other services. When the self install was not possible (the main line had been cut by previous resident), they believed me and sent out a technician the next day to fix it.

Had enough of my cable providers internet outages, so I called Cincinnati Bell and the next day I was set up with Fiopics. The difference between cable and fiber optics is impressive. Lightning speed downloads and unbeatable picture. A winner! Thanks! Also the salesperson on the phone and the installer were top notch. Triple win!

Not only does Fioptics give you the fastest most reliable internet access, but they also provide the fastest customer service. We had an issue requiring a service needing to come to the house. I was shocked at how the fast the appointment was scheduled with very little time taken on the phone. The service technician arrived early, was very knowledgeable and professional. In this day and age CB was outstanding exception against the expected norm.

I have never had such great service from a provider before. Every detail was met timely and efficiently. The field technician went above and beyond to explain what he was doing and completed the job so quickly.

My salesperson (Ty) was on point for all my needs!.. He went out of his way to try to get me the best deal possible. He was very polite and made me feel he really cared about my needs!

Good Job Cincinnati Bell. Guy was very nice and helped out.

SMALL BUSINESS OWNERS BEWARE! This company does not care about you. We were without service for 3 entire days and were unable to take payments normally from customers using our card processor because the internet was down. No one contacted us for over a day or no service to tell us there was an outage. I wasn’t able to get ahold of anyone until after a whole day with no service. Due to this, we lost hundreds of dollars in processing fees from needing to use our cell phones to process payments. They only offered a $20 credit for 3 days worth of issues within a business. This isn’t a household, or a kid sad about not being able to play their video games. This is my small family business, this is my livelihood and they do not care at all.

They are very knowledgeable, explain how it works, and made sure you understand. They are also very good at what they do very through to make sure its done right

Be careful with this company! When I first set up my wifi, the representative I spoke with said it came with phone service at no extra cost. It seemed suspicious, so I called back later and a different representative told me it was $10 extra a month. But then, once I got rid of the phone service, it dropped my bill $20 a month. My advice: watch out and thoroughly question everything, so you don’t get ripped off.

Great service. Friendly associates and techs. Im a new customer and Im happy I made the switch from Spectrum. Clear picture on cable and fast internet.

Great fi optics internet! Said i was upgraded to 750 mbps but when i ram test i was getting around 415 download. An 240 upload so but no problems fast service!

The service is fine and installation was very prompt and easy (no complaints on that). However, do not set up your account with an email that you value because youll receive constant emails and survey lists that Im trying to unsubscribe. Sales team is also pushy about upgrades.

Cincinnati Bell had to change my service disconnect to be on at old address for extra 2days and also new service was installed quickly at new home and office to get me back to work . tech had to rerun all my lines because existing ones were bad , basically start over , which he let me know there may additional charge 2 run another line to office , i was not happy but said ok , he hooked me up with wire care so to save money .He did great job

Tyler was a great help and very knowledgeable about his profession. He assisted us with all of our questions and took the time to verify our connectivity.

The service Technician arrived on time. He was professional and polite. He gave me two options to fix the problem. He explained the work and solution. He cleaned up afterwards. He gave me outstanding customer service. My internet and television service are working much better without problems.

So far, so good. Great installer and great coverage. I LOVE that it`s fiber to my door!!

Cincinnati Bell is totally awesome. I love the service and they are so nice when you call them. I strongly recommend Cincinnati Bell.

Reliable service, great customer service and technicians, but limited capabilities in handling customer service requests. If you sign up for paperless billing and automatic payment, you will not be able to receive a bill which can be used as a proof of residence. If you want that, you have to jump through hoops and invest time in order to receive a bill through the mail days later.

I cannot say enough good things about John Nolan informed me of the Cincy option and who setup the installation appointment and answered all my initial questions. The technician Charles was polite, knowledgeable and very helpful if showing me how to use the options. I was very pleased with the overall experience.

Our install Technician Tyler was excellent. Very knowledgeable and patient during set up!

The service from the CSR and the technician were great. Both understood that our issue needed to be resolved quickly. The tech went above and beyond when noticing that the wi-fi wasnt great on the one end of the house and he spent a little extra time fixing it for us.

No complaints with this service. Depending on where you work and each individual situation, this company provides additional service discounts. I havent had any issues my internet service. I am a happy customer!

Cincinnati Bell get 10 stars for a job well done whenever I call them for service. They have an excellent team of technicians who know their job well.

Kayla Coposky is the salesperson to ask for. She will work with you to get everything you need in your pkg at the price as close to the dollar as youre able to spend! This girl worked with me over a period of a week... playing phone tag, sending emails, and even calling me on her off time to make sure I got what I needed. 5 stars! I wish every company had a Kayla! I see her being an excellent trainer for other reps some day!

GREAT service from sales to tech to answering questions on the phone after the installation. They were all professional, polite and knowledgeable. Kudos, perhaps you should go train the horrible people at Spectrum. You, Cinti. Bell, have your act together!

Cincinnati Bell has always had impeccable customer service and this time was no different. The phone rep tried to help me fix the problem and when she couldnt I had an appointment for the next day. The man that came the next day and was surrounded by children and never missed a beat. He even answered the kids questions and did not act inconvenienced or interrupted. Thank you, Cincinnati Bell, for helping a gal out!!!!!

Installer was on time and did a great job! Very professional and neat. The hardest part about changing to CBT was getting a hold of Spectrum to cancel their service! Their phone support is a joke!

Install technician, Dwayne, was the best. So much patience and helpfulness. Install went off without a hitch and we are enjoying our faster internet and TV line-up. Great job Cincinnati Bell!

William Powell our technician was professional and knowledgeable. The WiFi signal in our home was not reaching enough of the square feet of our desired use area. We explained our desired needs and he made it happen. One thing he explained was that the plaster walls in our house could cause the signal to be weaker, covering less area. Our WiFi is faster and stronger than ever.Thanks William!!

We love fioptics! It’s reliable and we enjoy the variety of services offered !

Small businesses should switch to Spectrum. Cincinnati Bell has old school contracts and no flexibility in working with small businesses. They make it so difficult to switch to Spectrum (for much better rates) that you want to just give up. Then they charge you for leaving your contract early. Not a customer focused company!

I had new service installed today after having TW for 10 years. Im saving $70 a month & getting more services. Justin did an awesome job on the installation!

Did my service appt. on line, Next day service on a Sunday!! Pretty awesome and the repairman was great also.

We had been without electricity for 37 hours. Once it was restored we realized our new internet and tv service had also been affected. Called Cincinnati Bell and when they were unable to restore service remotely they scheduled a technician to come out that same day! The tech was great and got us fixed in no time. He was friendly and knowledgeable.

Im very happy with the service,I just only got the internet box,but I love it high speeds & Im able to connect to anything & Im watching Netflix & everything you can think of Under the Sun hands down 24/7 on my Smart devices.. & Im only paying like $62 a month

Sadly, as with any service, this is the same. You are enticed by certain products for specific pricing. And then it increases once you have had it for a certain amount of time.

Seamlessly excuted..very professional & personal very much impressed

From sales through installation, Cincinnati Bell has exceeded my expectations. From every step of the way, the customer service has communicated with me, answered all my questions and responded quickly to any issues. Sid Quincy, the technician that performed our installation , arrived as scheduled, respected our home, was neat in his installation and answered all our questions. Our service is much better then our previous service.

I moved to a new apartment and was required to get Cincinnati Bell. The tech who installed my internet and cable the day I moved in did it wrong. I asked questions while he was there and he answered them but he was wrong. I called Customer Service which is located overseas and it was beyond painful and frustrating trying to communicate the issues I was having. I was explaining it fine but the customer service reps were not understanding. Finally, another tech came out and resolved the problem. The second tech was very knowledgeable and did a great job. He admitted the first tech did it wrong. He also admitted their frustrations in dealing with customer service. Also, I wanted to turn on closed captioning for the cable. When you go to settings it asks for a password to access settings. I don’t have a password and don’t know how to set one up. Repeated calls and emails have provide no answer. Horrible overseas customer service. Plus, Cincinnati Bell charges for every little thing. Over charges. Wish I didn’t have to use them.

Right before my contract expired with Cinti bell the pandemic started and my husband was dianosed with stage 4 cancer all at the same time so I called a Cinti bell operator to see if I could keep my bill at the same amount and was relieved and happy the operator was able to accommodate us. I only hope that we are able to keep the same amount when the new contract expires as we are now on a limited buget and very pleased with Cinti bell .

My technician was very timely very knowledgeable and very patient did an excellent job would recommend him to anyone .

Just nowNEWAbout a month ago I put in an inquiry online to see how much Cincinnati Bell would cost for my upcoming move, and it was a whopping $89/month for internet only. I had to enter my email and phone number just to see the price, which was dumb. Since then, I have gotten 4 phone calls and 2 texts, all from different numbers trying to goad me into their overpriced service, in addition to countless emails. I told them Im not interested and I blocked each number, but they contacted me from a new one each time still trying to convince me to change my mind. They are so pushy with trying to sell you their internet service - dont put your phone number in, for your sanitys sake. Spectrum has a much better rate and they dont harass you constantly.

The installer did his best to explain how to do things, but with no written instruction nor channel guides, its going to take us awhile to understand all that we now have.

We upgraded to fioptics and you lowered our overall monthly fee. Sweet deal!

Came to install everything within 2 days tech was amazing and went above and beyond to complete everything even though i was working from and in his way he was soooo amazing even provided a new electric strip cause mine was acting funny and even showed me how to use the app for the wifi box

Austin was awesome! A true pro. Definitely recommend!

I didnt work with a sales person. I had technical question. The person I talked to did good job of figuring out what to do plus looked at current pricing a d lowered my bill. Really satisfied.

I never have to think about it or worry about it - just like it should be ! thanks Cinn. Bell !!

Thank you, your technician was very knowledgeable and knew exactly what to do and explained it in detail.

I just moved from St. Louis and Cincinnati Bell made the move so easy. They provided me with next day service and my boys were back to their games and out of my hair in no time😂😂😂j/k

I had issues with my internet, called customer service, talked to the nicest person ever, got my internet fixed in no time. What else to ask for? Thank you.

Had problems with my TV and internet booting. Cincinnati Bell did not waste a lot of my time asking silly questions. Dispatched a technician the next day who quickly solved my problem. Outstanding!

Finally was able to get Cincinnati Bell Fioptics internet and TV installed! Our Technician, Eric, was very nice and professional. He not only answered our questions but made sure we understood what he was explaining. Looking forward to the future Fioptics streaming app!

Great people who run their social media/marketing platforms! They have had giveaways in the past that show how awesome the people that work there are.

Yourteck John 😀 Kappen7264 was very helpful he took time to show us how to work the new serviceGreat guy

Terry, the service technician, was extremely competent and helpful. Bravo!

Excellent all the way around. The installer was professional and the speed is great.

Was very pleased with every aspect of Wi-Fi installation from beginning to end, particularly the installer. He was very kind and helpful.

So organized, planned, and delightful service at every step.

Great installation experience. Knowledgeable technicians are always great to work with.

Just the best internet service provider that I could ask for.

Spectrum cost keep going up all the time it went up another $29 00 this month cinn bell will be saving me over $100.00 a month. Also my internet with Spetrum was going down at least 2 or 3 times a month. I have the high speed internet but at times it would be moving so slow I would just give up on it for a few hours.

I have always been with Spectrum/Time Warner up to this point. We are moving to Covington and have access to fiber optics so we signed up. Cincinnati Bell has had excellent communication and customer service up to this point. Everything was clearly explained, the technician was on time and called when he was on his way, was efficient and knew what he was doing. I didnt realize internet providers knew how to communicate! Looking forward to this continuing.

Happy so far with the service, Tech was great, customer service so far has been great, so no issues!

Cincinnati Bell and it’s Fioptics has been First Rate! So Happy since switching from Spectrum.

The CincyBell that who came out was very understanding of our situation. He had to work around a moving company that was bringing our belongings.

My Tech was on time and friendly, he also made small talk while he done his job and explained everything to me on what to do and what NOT to do by hooking my internet up to my TV! Now lets just see if The actual Company keeps their end of the deal on my monthly Price

Found flyer in door; called rep; rep came to house 15 minutes later; 30 minutes later signed up for account and due to be installed in 4 days!!!!

I was very pleased with the Technician work and everything went good until the next day and my home phone caller id stopped working, my call block on my home phone stopped working and Im having trouble with my phone display and I cant get CBT Security to download on my Mobile phone.

Our installers name was Josh and he did a fantastic job. He is probably one of the nicest men I have met in a long time and The knowledge he has was amazing. I would recommend Cincinnati Bell to anyone with Josh as an installer. Thank you JOSH and thank you Cincinnati Bell

Service and billing are fine, but the rates keep rising. May have to explore other options.

Cincinnati bell service tech and representative was very friendly and veryfast to fix the problem.

Very satisfied with Cincinnati Bell. Service was great. Installer was very professional and nice. Did a great job and answered all my questions.

The process to order was easy. The price is great! The installation crew was amazing! My service is so fast and reliable now! Get lost Spectrum!

Michelles customer service was awesome! Thank you!

Needs services updated online. Rescheduled a d a day trip cuz of an upgrade that was simply handled over the phone but online made us schedule an appointment which led us thinking this was how we had to do it. Prices are insane for luxury & channels are not that good. Wouldnt recommend.

Cincinnati Bell and its services are terrible. Ive lived in FL and TX and it is the worst WIFI you will ever have in the country. Its sad that I dont have a choice at my apartment due to our leasing contract with them because I would definitely opt for something other then Fioptics.

Nice guy, very polite. Knew what he was doing..

HAVING SOME ISSUES GETTING EVERYTHING TO WORK NOW??? WORKED AFTER SET-UP

So far very very good service

Awesome awesome and more awesome!!

Uninterrupted internet service with lightening fast internet speed because of fiber optics technology.

Arrived as promised and fixed the problem workers building a house next door caused.

NOT VERY GOOD. SUPPOSE TO INSTALL ON A MONDAY BUT DID NOT HAPPEN TILL WEDNESDAY . STILL BEFORE MY NEIGHBORS. THEY HAD THE WIRE BURIED IN LESS THAN A WEEK. I WAS TOLD IT WOULD TAKE ME THREE WEEKS. I WATCHED AS THEY WORKED ON ALL THE HOUSES AROUND ME.