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Whitehouse Brothers
4393 Creek Rd, Cincinnati, OH 45241, United States
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Whitehouse Brothers

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Ro
Review №1

If there were a way to give them a 6th or 7th star, Id do it in a heartbeat! Scott was absolutely amazing throughout the process! He took the time to walk us through the process, as well as clearly communicate throughout, while making changes, and helping to work within our budget. After shopping for months, Im so glad that we found Whitehouse Brothers. They made us feel so comfortable and it never felt for one second that you were dealing with a salesman. I simply cannot rate them high enough!

Ke
Review №2

Amazing company! They created a stunning anniversary ring. The price was also the best from all places I visited. And their service was impeccable. They always called back and emailed promptly with answers to any questions. Thank you so much!

Ka
Review №3

I’m so happy with my wedding band from Whitehouse Brothers. The customer service was prompt and helpful. The work is phenomenal. 5 stars!

Al
Review №4

I cant say enough good things about working with Scott and Whitehouse Brothers. From the start, Scott was very attentive to the vision I had of the ring and worked with me to come up with a beautiful design. The communication was great throughout the entire process and Scott didnt hesitate to answer any and all questions that I had; explaining to me the process along the way and making sure that my vision was being met. I would 100% recommend them to anyone looking for a more personalized jewelry experience. Without a doubt they have gained my trust and a customer for life! Thank you Whitehouse Brothers!

Ab
Review №5

I did an at home try on and it was very helpful! The process was super easy and helped me find the ring I wanted! Scott has been extremely helpful in getting the buying process started and working with some special requests. Theyve done a great job!

Ho
Review №6

I have nothing but amazing things to say about Whitehouse Brothers and Scott! From communication, to price, to workmanship to their professionalism! Extremely pleased with the entire buying process. I will absolutely use them again and I highly recommend them! You will not be disappointed! Thank you, Scott!

Mi
Review №7

Oh my goodness I would give 10 stars if I was allowed. Whitehouse Brothers was an absolutely magical experience. Mr. Scott was a pleasure to work with..his ideas and knowledge were outstanding!! I would recommend them for anyone looking for the upmost quality and service! His patience with me was unmeasurable because I was super undecided of exactly what I wanted. I am very pleased and over the moon in love with my ring! I cannot express my gratitude enough!!!

Ju
Review №8

I highly recommend this place! I promise you will never find a better place than here!

St
Review №9

A real pleasure to work with. Great customer service. Cant go wrong with Dan and Scott at Whitehouse Brothers. I was looking for a new antique style filigree ring without getting an estate ring and came across Whitehouse Brothers. Glad I did!!! I ended up going with a Carola and a 1.33 carat diamond. An absolutel beautiful ring!!! My fiance was very impressed. We will be buying the matching wedding band in the future. .

Ni
Review №10

Excellent customer service! Worked with Scott, who helped my fiancé and I create the most beautiful custom engagement ring and wedding band of my dreams! The process was unbelievably easy, and the rings exceed our expectations. Highly recommend!

Da
Review №11

Whitehouse Brothers was extremely helpful through the ring buying process. Living out of state, they were able to work with me over the phone and via e-mail and were accommodating with changes after original purchase. Will continue to use them in the future.

Ru
Review №12

Wonderful experience. Scott was very helpful and was able to help get the perfect diamond. Ended up using them for myself and two friends and they were very straightforward with pricing, had great selection, and very quick with communication.

Ty
Review №13

Today, my boyfriend took me to a beautiful location, got down on one knee with the most beautiful ring in his hand and asked for my hand in marriage. My now FIANCÉ had shared with me that he worked very closely with Scott. I had looked at all the detailed emails and the amount of time Scott took with Tyler to design my dream ring. It’s absolutely beautiful. And we are forever grateful for this company and Scott’s dedication to the start of our forever. Thank you so much Scott! You and Tyler knocked it out of the park!

Ri
Review №14

Great place! Scott was fantastic in every area. I have already recommended Whitehouse Brothers to several close friends. They are economical, friendly, and produce great rings!

Ma
Review №15

Short version: If you are in the market for engagement or wedding rings and you dont check out Whitehouse Brothers as a option, you are doing yourself and your significant other a disservice and missing out in terms of selection, cost, and customer service.Long version: my girlfriend (soon-to-be fiancee) knew she wanted an art deco style engagement ring. We walked into a well-known local jeweler and spoke to someone about the aesthetic she was seeking - they immediately brought out a tray of Whitehouse Brothers rings and we were both impressed by the detailing and period authenticity. After a short discussion, it became clear that the local jeweler was unsure if the specific ring style my girlfriend liked could accommodate the diamond she wanted (oval vs. the traditional brilliant cut) and suggested we could, perhaps, contact the manufacturer or, alternatively, go with a high-priced in-house custom design service. We went the first route, and were delighted to discover not only did Whitehouse Brothers have a wonderful website, but their customer service was exceptional. We reached out to ask if the ring could be custom made to fit an oval diamond - unhesitatingly, Whitehouse replied that they could absolutely do so. From there, we used their excellent home try-on program to narrow down three finalists to a winning ring. I was also thrilled that Whitehouse offered diamonds as well (at better prices than major online retailers like Brilliant Earth!) such that I didnt have to worry about obtaining the diamond elsewhere and shipping it to them. To help us pick the diamond remotely, Whitehouse provided spreadsheets of selections as well as dozens of photos and video of potential diamonds alone, paired with the ring, on a finger, and more. We were led through the entire process by their wonderful, highly responsive customer service, who were never fatigued by our lengthy email chains! The ring is on its way, and I cant imagine being more pleased with the process that led to a purchase that will last a lifetime. Thank you Whitehouse Brothers!

Mo
Review №16

I had great experience with Whitehouse Brothers. They were super responsive on my queries. The shipping was always fast even in times of COVID. I really recommend them!

Ja
Review №17

Love WHB! Bought my wife’s engagement ring and two wedding bands from them. Great service and incredible quality!

Ho
Review №18

Whitehouse Brothers have been amazing. Very easy process, great communication, especially Scott! Highly recommend and won’t hesitate to do business again!

am
Review №19

Love my engagement ring and wedding band. They did beautiful work and were very accommodating to my many questions.

Su
Review №20

Can’t say enough about the experience I had at Whitehouse Brothers.. I would highly recommend anyone looking for a diamond to call Scott!!My ring turned out even better than I had dreamed..plus Scott was very patient during the design process..

Na
Review №21

It was such a great experience going with Whitehouse Bros. Cant recommend them enough.

yo
Review №22

I recently contacted Whitehouse Brothers about upgrading my wife’s engagement ring and wedding band. The set is 15 years old, and the jeweler we purchased the rings from is no longer in business. We wanted to add a matching band to complete the set. Scott was incredibly responsive and helpful. Seriously, some of the best customer service I’ve ever had online, or in person. He quickly identified the make/model and went to work. The end result is beautiful. My wife is very happy with the addition and will enjoy it for years to come. Thanks again!

Ra
Review №23

Bought a high end diamond online from them at a very nice price. Great customer service. Diamond arrived in a beautiful box with all GIA certification documents included. This company is a class act !

An
Review №24

USA company with handmade gorgeous pieces. Each one is a work of art by tenured jewelry artisans.

da
Review №25

Scott from White House Brothers was excellent, handled all my questions and concerns with great expertise and patients, he is fair and customer service focused. Great company they are running there. Thank you Scott

Ca
Review №26

I could not recommend whitehouse brothers enough! SUPER prompt responses and always made me feel comfortable asking for a thousand different angles of different rings/diamonds. I have my dream engagement ring!

Re
Review №27

I saw a Whitehouse Brothers ring in a local shop and hoped to eventually own one. Fast forward three years...I checked out the website which had a much wider selection than my local store. I picked three for the try-at-home box and they were shipped to me in no time. Scott reached out to me via email about the box and asked if I had any questions. I had picked my favorite and called him the next day to discuss. I purchased this ring as a right-hand ring and wanted a stone that was not a diamond. We discussed stones and options. I did some googling and sent Scott some examples of what I was thinking. He ordered a couple of stones to be shipped to his shop and then made videos (yes, videos!) to show what the stones would look like in the ring I chose. Stone #2 was the winner. The pictures of the finished ring were beautiful but paled in comparison to the ring in person. It is absolutely stunning! Scott kept me posted through the whole process and communication was great! The whole experience was great and I would definitely recommend Scott and Whitehouse Brothers to anyone who wants a ring!

Mi
Review №28

My fiance purchased my breathtaking vintage engagement ring with Scott at Whitehouse Brothers. He has told me how great of an experience it was from selecting the setting to the perfect diamond. Outstanding customer service!!!Not only do I absolutely love my ring, I have gotten so many compliments on the amazing details of the filigree and how much radiance it gives off. Love my Stefania!We will be purchasing Aarons wedding ring with Whitehouse Brothers.

We
Review №29

Scott went above and beyond for us! Would highly recommend using Whitehouse Brothers. They did way more than we expected to make our rings perfect! It was best to work directly with them. Very easy process.

Ma
Review №30

Scott and his team were fantastic. I had a family diamond I wanted in a Whitehouse Brothers setting. They sent a list of the styles that would be best for the size and shape of the diamond and helped me select a beautiful setting. They made it easy to send the diamond to them and they set it for us. I thought I knew what size ring I needed, but I was wrong. They were wonderful and made it easy to send back so they could size it for me and I had it back on my finger quickly. Its been over 2 years and my ring still looks as beautiful as it did on day one.

Je
Review №31

It was a pleasure buying from Scott. Diamond is at great price and he’s very responsive to all questions . Made me feel at ease making such a big purchase over internet . Highly recommended 😊

Ca
Review №32

Exquisite rings and impeccable customer service!! When I lost my wedding set purchased from Whitehouse Brothers in 1994, I was heartbroken. From my first contact with Scott, he recognized the exact set I had, yet there had been some minor changes to that model. I really wanted my exact setting. I’d been wearing it for 25 years! He assured me he could deliver exactly what I wanted and that he’d have it to me in time for my 25th anniversary (so naturally I had it made in platinum with some added diamonds). At the last minute I added a request to remake my husband’s ring he’d purchased from a local artist, originally in copper and silver. Over 25 years it had taken a beating. This ring was hand crafted using white gold and rose gold. I was concerned the rose may be too pink. Scott sent photos to assure me with each concern I had. (Yes, I was a high maintenance customer on this project.). He was so patient and never tried to rush me or pressure me in any way. It was clear he wanted me to be perfectly satisfied with the product, delivery, and customer service. A++++ in every category! Thank you!!!! My rings are nothing short of gorgeous!!! I couldn’t be happier!

ju
Review №33

WB is an amazing company! I had a pretty complex request and they nailed it! Customer service was impeccable and I highly recommend the work these folks do.

Ch
Review №34

Scott and team at Whitehouse Brothers are not only amazing jewelers, but amazing people. I worked with a local jeweler in Denver to purchase a Whitehouse Brothers ring. Scott shipped their entire sample set overnight to the jeweler for me to look at. Images in magazines are great, but holding the rings in your hand was amazing. Whitehouse Brothers went above and beyond to make my ring experience amazing. The final product was breathtaking. Quality and craftsmanship should be their motto. I would recommend Whitehouse Brothers to everyone.Thank you for making this purchase so amazing.

Ro
Review №35

I had the privilege of working with Scott after I became frustrated and disillusioned with the other jewelers and ring designers I came across that seemed more interested in padding their bottom line than offering a quality product.It was a Saturday morning in mid-May 2020 when I found Whitehouse Brothers on the internet through rarecarat.com. After looking at the amazing VVS1 stoned offered for sale at an unbelievable price, I contacted Whitehouse Brothers directly and spoke with Scott at length about the 4 Cs and a million other questions/ideas I had about the diamond and the ring I wanted to design for my then-girlfriend (now fiancee). Scott took more than an hour to explain to me his process and provide me with guidance and assurance in his product. He was 100% spot on, and I purchased an amazing GIA-certified stone from Whitehosue Brothers at an unreal price. If not for Scott, I would probably still be looking for the right stone ... Because of Scott, I found the right stone. I am forever grateful for Scotts guidance and assistance.Whitehouse Brothers was by far the best diamond dealer I dealt with ...

Ay
Review №36

I was pleased with the final product.

Mi
Review №37

Only honest and intelligent person in Cincinnati.

ro
Review №38

Great product

Information
100 Photos
38 Comments
5 Rating
  • Address:4393 Creek Rd, Cincinnati, OH 45241, United States
  • Site:https://www.whitehousebrothers.com/
  • Phone:+1 800-543-1070
Categories
  • Manufacturer
  • Diamond dealer
  • Jewelry designer
  • Jewelry store
  • Wedding store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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