I had a broken window at my hotel and I always call this company for the services. I got a window repaired today at 12 pm. The guy never told me how much was it or they had gone up on the price. If you have gone up on the prices you need to let your customers know ahead of service. Besides that, Rick showed up with the invoice at 8:45 pm to collect the payment. When I asked him for the wrong amount he said thats what I had paid last time. When I confronted him he said oh they have gone up like everything else because of COVID. When I said I will check with their office tomorrow he said it is not going to work. Very rude and unprofessional behavior. Said next time they wont come before getting paid before hand. There will be NO NEXT TIME. There are so many other companies that would love to get my business. Who comes to collect the payment at close to night. I have all the rights to ask questions if I think something is wrong with the invoice before I make the payment. I will never call them again in my life.

I have used New River Glass for 4 different times in the past two weeks for broken windows in apartments. Each time, they responded the same day and repaired the same day. Very professional, extremely polite, great quality and great value for the work provided. Id give 10 stars if I could!

This company is either very timely or will never show up. We have used them for our business on multiple occasions with extremely mixed results. In our most recent encounter, we called for a piece of replacement glass. They said they would have it replaced within a day or two. A week later, still no glass. I called to ask for an update they said they would call me back. I called again for an update and was told again they would call me back. I called a third time for an update and was told to take my business elsewhere. I have been very reasonable in my requests, but this time the owner - Rick was extremely unappreciative of our business and has lost at least one customer over it. I will share my story with my business partners and contractors as well.

Friendly, professional, and affordable

After months of an unsuccessful search for a framed bathroom mirror, I bought a 1/4” thick mirror that would need to be cut to fit an existing frame. Our friend Duncan highly recommended New River Glass Co but I was nervous because of the reviews. Our experience was wonderful. Not only did they do an excellent work on the mirror but they also expertly thinned the interior frame for a perfect fit. Highly recommend this business!

Totally professional and prompt service! Expertcraftsmanship and pleasant to work with. Canhandle any size job; replaced a 7’ 10” picturewindow with ease, perfect in every way!!Highly recommended.

Don’t hold your breath on work to be done!They want large deposit up front but won’t finish the job! I have been waiting on some screens to be made for well over a month now and still do not have them. But, they took my $1000.00 up front money very quick.

Excellent service. Went out of their way to get and deliver a hard to find type of Plexi. My business didnt miss a beat. Great Job!!

I happily found this business today. I have a house selling in 2 days and needed a window fixed. Other businesses could not help. Or could not help in a timely manner or gave me the impression that they didnt want my $. I walked in the door around 10:45 this morning and went back to retrieve my finished window before 3pm. I couldnt be happier. They also have a very friendly customer service dog named Winston. Definitely have my recommendations and future business

These folks are top notch! They replaced a piece of weatherstripping for me in a very urgent situation at 8:30 am this morning. This allowed me keep my vehicle on the road to make a very important business meeting on time. I was a walk-in customer and they went above and beyond to help me on very short notice. Nice, friendly, polite people. Highly recommend.

Awesome sevice! Called at 8:30am and they had my car in within the hour to replace two broken windows. Very good communication and professional results. I brought them glass from salvage yard and they were able to install with no issues and looks new. Highly recommended!

Ive been going to New River Glass for years for a variety of projects and have loved my experience each and every time. Professional, honest service and an incredibly eclectic atmosphere of antiques and cool finds as well!

One of their employees come out to look at a window for me and give me some advice on how to proceed for no charge, couldnt have asked for better service at the time.

I have used New River Glass several times and have always found them to be very prompt, professional and great pricing! They have wonderful staff and I recommend them to everyone!

Very good at what they do!

They do a great job fixing broken window screens fo a fair price.

Turned my car over quickly (full windshield replacement.) They worked with my insurance company, and worked with me when it snowed too much for me to pick up my car on time. Very friendly and helpful and they do great work!

New River Glass has provided consistently excellent service to our entire agency for years.They have a knowledgeable, friendly staff, and have always performed work as promised, when promised.I would recommend them to anyone seeking quality glass replacement service.

Great job on my new desk glass.

Broke a window while mowing grass. Tried to find someone to come out and replace the glass in the window as it is not removable from the frame. Only place in the area that would come out. They measured the window and gave me a estimate very fast. Thought it was kinda high price for the replacement but did not have much choice. It cost me $217.00 took them around 40 mins to put it in felt that was fast. They were on time. Other then price I was satisfied. But as far as price I could not find a way to compare it.

Awesome service... Great job

Staff is great. They take great pride in their work.

24 hour turn around, best customer service, friendly staff and great price! I highly recommend this business!

The best and great price.

They are always dependable and really good on glass repair and replacement

Best in the business . Ricky and the Crew do incredible work, cut and polished glass for my car ,

Good service and always polite

Horrible service. Multiple no shows to our store to repair the glass front door. Finally done 2 months ago for $2000+ and the door breaks after 2 months on Thursday before Memorial day weekend. Call New River Glass and they promise to have a service tech at the store the next day. Nope...no show no call. Our front door will not open to our store. We call a contractor to come and he fixes the door that was warrantied by NRV Glass for $258. I have hand delivered a bill to NRV Glass as well as asked 2 times for the owner to call me. Still waiting for that too. Take my advice, go anywhere else. New River Glass is a sham operation. Heck the office manager took 20 seconds to remember the owners name. No kidding.

Always great timely and friendly service.

Very nice folks

Great work, fair prices