Everyone was so helpful and friendly. I felt like I was very important and Joe answered questions I had not even thought about. I appreciate from start to finish I was always aware of what was happening. From the shuttle service, Joe, all of the people who prepped my car, thank you so much for hard work!!
I am not even sure where to start with this, but Michael P. was wonderful and super helpful. As we arrived, he was walking out to greet us immediately. He really took the time to listen to what we were looking for and took both needs and budget into consideration. He was not pushy at all and when told we loved the car we test drove but had another one elsewhere we wanted to just look at and would most likely be back, he made the call to see if the car was on the lot for us. Michael is very experienced and helpful. We will definitely be going back for my fiancés in the near future.Side note, the individual that was working with the financial side was super helpful, fully explained finances so we knew exactly what we were paying for, and was also all around easy to work with.10/10 fully recommend!
Awesome communication and patience are a big win for any company and the employees at Markquart Motors did excellent on both. Riding around in my new Camaro with pride and even after getting my ride home they checked in to make sure things where good with my new ride. Thats quality right there.Looking forward to do business with Markquart again.
Second vehicle purchased from Markquart. Cory Goosen, John in finance and Jack made everything super smooth and answered any questions we had. Great people and company!
It was smooth and great. I was able to get in. Get the work I needed done. Joe kept me updated as to the status of the work and what they were finding.
Through the whole car buying process dealing with Markquart was by far the best experience. Matt Murray, Aaron Berg, Bryan Ankeny, and Chris Kaiser were all great to deal with. Great communication, fair pricing (especially with the market) and overall just a good buying experience. Cant stress the importance of buying local. Fair, honest, and trustworthy. Thank you again for an awesome truck!
I appreciated that Bryan listened to what I wanted in a vehicle and made suggestions that he thought would work for us. I especially appreciated that he was never pushy, always polite and professional but at the same time very friendly and enjoyable to work with.Jack helped me get to know my vehicle before I drove out and he did a wonderful job! He was very patient with me and even went over a few things twice if I wasnt sure I understood. Very professional!The whole experience made finding a vehicle stress free, and most of all, pressure free.Thank you!!
What the sales guy and the finance guy told us was lies I believe. They set us up with an appointment to fix a scratch on the car we had just bought. Told us it would be no problem to get a loaner and that they would need the for about 4 hours. It took 45 minutes to drop the car off and get a loaner and on top of that the girl rolled her eyes at us n said to the other office girl oh its gona be one of those kinda days! On top of that when we came back to pick up the car 7 hours later it wasnt done!! We had to wait an additional 2 hours for it to get finished!! Bad experience wont be going back!
The sale staff are very personable and easy to work with. The business office are very good at going through all the paperwork for the purchase.
Thus dealership is absolutely #1 in all the dealerships I have had to visit. The staff went over and beyond to help me get my suburban fixed and back on the road to Virginia where Im from. I was amazed at how helpful and nice the staff is at this location. If a award is ever given it should go to this shop for sure!!!!!
Cory was great from the first phone call. Not pushy and very respectful. I had bought another vehicle from him when he was at the other dealer 7 years ago and was thrilled to know he was at Markquart. I am sure I will return to have Cory help me again when we are ready to trade in my other vehicle (2016 Chevy Silverado)I am very happy with my new Buick!! Thank you!! 😊
Working with Garrett (Sales) and Scott (Finance), made our buying experience the best it could have been. Garrett was more than willing to help us meet our price range, but the biggest plus is that we never felt rushed or pressured.All of your staff, from entry greeter, other sales people like Akbar and a few others that we came in contact with, always greeted us with a smile and a nod.Markquarts is definitely on their game when it comes to putting the Customer first.
Amazing experience! Traded my 2014 vehicle for a 2022 Chevy Equinox. The amount of integrity all team members had while working with me to make this change was unprecedented, rarely have I experienced such amazing customer service and integrity when purchasing a vehicle. Can’t wait to continue working with them on routine maintenance and future purchases. Highly recommend!!
The sale went fine. We did feel getting ALL the paper work on a stick drive was not a good idea for us, and probably anyone else either. Important documents should be given on paper and other items that were less important would be fine on the stick drive. At least offer would you like paper or the stick drive. An important item for us and I would think everyone is to have a copy of the registration or application for new plates, or in our case, transfer of our plates. If stopped for any reason by a policeman, it is our understanding they ask for registration and insurance. He or she would not have wanted a stick drive.. To add to our problem, when we got home our printer was out of ink.Also, I did call back while we were on the road and asked if there was any restrictions of driving, such as varying the speed, like was done on brand new cars years ago. I was told no, but then told not to pull a trailer for 500 miles, which is not in the book. We did get the trailer package to pull a trailer.One last point, seniors who havent purchased a new car in 11 years, need extra help with the high tech components of the cars today. Jack was very good at explaining things on the car, but the book is not good. No pictures of the actual gauges or displays to compare with what they are talking about. Also, there should be a quick reference card with a few basics showing items we will encounter even on the way home. Like that the radio doesnt turn off, just mutes. What to do if you get a phone call on the way home after they just hooked your phone up to the car. Im sure there are other items if I was going to write the card. Weve had several new cars in our life time and obviously this one has a lot more new electronic innovations than anything weve had in the past. I feel the book needs help.We really miss the CD player. We feel you got rid of that too soon.The car handles great, and I even like the lane assist, some people do not. One question I have and I havent gotten a good answer for: There are 3 different displays for MPG. One on Trip A, one on Trip B, and one on just the general display. We had gone 100 miles without changing the miles and restarting any of the displays and Trip A & B read 22.5, and the general one read 30.1. Makes no sense to me, and I did not reset back to 0 any of the three displays. Well this is more than you were expecting to read, but all in all we love the car. Cant wait to drive 1700 miles to Tucson, AZ this fall for the winter.
Only needed my 5K mile initial oil change & tire rotation, but the Customer Service Dept. was great. I was in & out fairly quickly, everyone was very friendly and professional, and overall it was a good experience! Glad I bought my new truck here!
Everyone very kind, courteous and made sure we were taken care of and answered all our questions before we left the body shop. Vehicle was even done before expected. Top notch company. Thank You Pam, Coley and Travis!
Markquart and its team, specifically my sales man Trevor, made the whole experience truly painless!!! I had been conversing with him for over a month on what I was looking for, he would consistently follow through and never lost his patience with me! Ultimately I left with a dream vehicle!!
I had Dianna for a sales person and she was great. I had a 1 1/2 hr drive there and she made sure the vehicle was there and pulled it aside so it wouldn’t sell before I got there. She was also great with my kids 4+5 yr old keeping them occupied with markers and other little things they wanted to play with on her desk during the sale. Jon from finance was also great. Pretty much the best experience I’ve ever had buying a vehicle and everybody we ran into there was kind. Will definitely be returning in the future.
Eva Peterson is a great sales person! Met us outside, so friendly and explained to us information about the vehicles we were looking at. Very patient with us and got us through the experience of purchasing a vehicle! Carly Douglas introduced us to the technology of our new GMC Acadia Denali! This was our first experience with a vehicle with no key. The technology is over whelming and she was fantastic and knew that technology! We wanted to take both of them home with us!! We cant forget Paul Boatman helping us with the financial part of our purchasing the new vehicle. GM has a wonderful team working for them!!
Excellent!! Fixed my problem!! Very very nice staff. Thanks
Bill and the staff were super helpful and friendly.
The customer service was outstanding from the time my car was towed to the day I picked her up 🥰 thank you!
This was by far the best car buying experience I have ever had. Chris K. in sales and Jon K. in finance were extremely professional and personable. They were able to answer my questions, offer options, and find me the best financing. Its a rare experience in used-car shopping to feel listened to, comfortable and confident in the interaction from start to finish. I even received a follow-up phone call a couple of weeks after my purchase (checking to see if I had questions or concerns of any kind.) I highly recommend Markquart whether you are looking to buy new or used.
I had been waiting for 3 weeks to get a hitch put on my car and when it did show up I scheduled an appointment. After I dropped it off and arranged other transportation I was later told that the hardware did not show up and would have to wait 2-3 more weeks to get that in and completed. I also had talked to a service guy that told me it would cost $39.95 to have a chipped key made for my car as I was only offered one when I bought the car from you. When I picked up the key I was informed it cost $119.63! When I told the lady that they quoted me $39.95 she said that was only for the key and the remainder was to have it programmed. I was very frustrated with the whole situation.
Maggie is the ONLY sales person who did not HOUND me about buy, buy, buy!!! Every other dealership calls until your ears go numb!! That is why I purchased the vehicle I did, since it was one of the few available on your lot. (not the fault of the dealer) I was wanting a GMC Terrain; however I am hoping to be over joyed with my Equinox. I drive hundreds of miles a week so we will see. The WHOLE PURCHASE deal was quick and easy. No one hassled me.
I was kept informed on the needed repairs from the start. Dealership did a great job.Very disappointed in GM though. I bought a brand new truck and it only had around 6500 miles on it and it breaks down, needing engine work. Faulty parts. Was considering trading it off but have decided to keep it.
I have a 2015 Silverado LT with a clean carfax I dont really know how it could possibly be clean when the damage was fixed at Marquuart motors and even after the repair somehow it was clean. I suppose since the repairs were done correctly it could be a mere paperwork mistake so I dont want to say for sure it was intentional but it certainly seems suspect. The damage was to the front passenger side and it looks good but if you look under the hood it is obvious that it was in an accident.
My Suburban was scheduled for service at 7:00 am on Friday morning. I received an update at 2:08 pm stating what was needed for repair, estimates, and pricing. I responded with approval at 2:14 pm approving all except an oil pan gasket leak that was repaired at the previous oil change. They informed me they would double check to see if it was an issue or maybe just not cleaned well after the previous repair. Upon completion of the service, the seat was not installed correctly, and the oil was still leaking.Once Markquart Chevrolet realized I was not completely satisfied with the service, they reached out through multiple channels to make it right. Once I was able to speak with the service representative, they asked when would be the most convenient time for me to return and allow them to correct any issues I may have. I scheduled a day and as promised, they were prepared for my arrival. I was provided a new loaner car for use while they examined my vehicle and made the appropriate corrections.When I returned to pick up my Suburban, the repairs were clearly explained, the oil leak was corrected and cleaned, and my seat was adjusted to ensure it was as good as new. Then to top it all off, they detailed my Suburban inside and out to a beautiful shine, just for the trouble of having to return.This was the first time I have had an issue with Markquart since purchasing my Suburban several years ago, and they went the extra mile to ensure I was completely satisfied. I will continue to perform all maintenance with them, and applaud their staff for going above and beyond to ensure customer satisfaction. We all have bad days, or make mistakes, but owning it is important. Markquart Chevrolet owns their service results, and customer satisfaction.
Always great experience. Akbar E. is the best I recommend asking for him anytime you need a Great salesman. He will find you what you want.
Amazing experience from Cory. Made the entire process of buying a new vehicle very easy and stress free. Answered any questions we had. 10/10 would recommend.
We thought we knew what we were looking for, then realized that was not what we wanted and we immediately were directed to the vehicle we purchased. It by far met our expectations and more. The salesman understood what we were actually looking for more than we did. Perfect ! Thanks so much!
I made an appointment here and which the lady told me will take about 3 hrs. Sadly when I got there they made it seem like it was gonna take all day or even a couple days. I didnt have a ride to go home nor anyone to pick me up so I stayed there. Yes they have a shuttle but I am not from in town.I went here to get my AC fix and door checked out. I was charged around 200.00 plus only to find out they put a couple drops of lubes in my door handle and charged me 96.00 for that.When I got home I realize my check engine light came on. My front license plate was bent and one of my deer horn was missing.I called them back and it was a hassle to get a hold of anyone. When I finally did they told me they will get the representative that helped me call me back instead it never happen. It have been 2 or 3 weeks yet no calls.I took my car else where and the guy who helped me out to check my vehicle took a through look and didnt even charge me. Inspection was free. I will most definitely not bring my vehicle back.
Al, Heather and Ben in the Service Department were super nice, easy to talk to and great to work with. Ill definitely go back there!
Routine servicing was done while I chose to wait in their clean , spacious waiting area. Beverages provided while I waited.
Timely assistance from friendly knowledgeable staff. Even took me home and picked me up after repairs were complete. Very satisfied!
The guy that I had letting me know was Joe Schmidt he was very easy to talk to and helped me out he was great
Everything appears to be completed properly. I was well informed through the service process.The only fault was the failure to put the antenna back on the roof. Not a problem I could not solve, just an oversight by who ever took my truck to the car wash.
I will not do business here again due to the service consultant. If you want someone honest make sure you dont get Ben.
Joe the service advisor was amazing. He is the worlds greatest multi tasker...I dont know how he keeps everything straight and remembers to follow up on everything like he does. Hes a keeper.
Very excellent buying experience. Sam was very helpful, the deal was fair and the rest of the staff helped get us set up and headed as quick as possible. Will go back when ever I need another vehicle. Definitely recommend their services.
Have always been very happy with sales and Service dept. Very one on one Tony Douglas has always been there for any questions we may have.
I was impressed with everyone from the moment I arrived. I was impressed with the selection of vehicles and efficiency of everyone I had contact with in my search. Salesman Chris Kaiser was very informative and helpful. I will be telling everyone that this is the dealership to go to when shopping for a vehicle.
First of all the guy told me the work being done on my car would take max 1.5hours, I’m leaving 2 and a half hours later. I asked for the complimentary wash and my car is dirtier than when I brought it here. They forgot to give me my keys and I went out to look for a car that wasn’t even parked where you pick up cars. After getting someone to find my car, the antenna was still off, my radio and seat were messed up. My one and only experience with this place was terrible.
It was great did a great job with my oil change and maintnance
Easy drop-off and pickup, nice friendly caring staff.
Professional, friendly staff. Clean, organized facility. Quick, knowledgeable service. All of the reasons I have continued to come to your dealership for my rides.
Overall good. The loaner vehicle was dirty, smelled and several sticky spots (coffee or something spilled by cupholders). My suggestion would be to have clean loaner vehicles. I had the appointment scheduled for two weeks prior to coming.
They had the vehicle I was looking for at a very competitive price. The salesman and everyone else during the purchase process were very helpful and explained all the features and details about the vehicle.
Bill, my service writer is a nice guy. He is fair with his customers and truly cares about getting us back on the road.
Most of my experience was really good: the service advisor was great, the work was done fast, and the shuttle service saved me two huge headaches. However, the wait to actually have my car looked at and diagnosed took forever (okay, 4 days). The timeline was not conveyed to me when I set up my appointment over the phone. It was a huge inconvenience to have to wait.
Bryan at Markquart Motors was extremely helpful and very quick to respond to my questions. Feeling good about buying a car without seeing it,or without a test drive is difficult. They responded with plenty of photos and videos. Even taking photos of the underside of the car at my request after I had already signed the purchasing contract. All this customer service and a fair priced car for an outta state buyer
Everyone was very kind and professional! Nice to know the appointment could be so efficient!
Tim was great. Very friendly and worked hard to find a the vehicle my wife liked. Dustin, our delivery specialist was very knowledgeable in helping us understand all the electronics and showing us how all the features on our New Blazer work.
Had appointment on Tuesday and they never took my truck in to even look at for a week. I thought when you had appointment thats when the work should have been.
Bill is awesome to work with and his communication was excellent!!
My wife and I were very impressed with our experience here; we were treated with respect, there was a personal touch, and they didn’t try to oversell. The experience carried from the receptionist, to our salesperson, to the finance person, and lastly, the person running through all the features with us. Never once did we feel pressured and we feel comfortable coming back when our Ford lease is up in a little over a year!
They were able to get me in right away. I was in and out within 30 minutes. Super friendly staff and good work done at a good price.
We made an appointment for Monday at 7:45 am for repair of a work van. When we dropped it off we were asked if we could leave it for 2 or 3 days. Of course we could not leave it for 2-3 days, it is a work van, that is why we made an appointment to have it serviced. As it turned out it was 2:30 before they even pulled it in to the shop to start looking at it. Why did we have an appointment? We lost an entire day of servicing our customers because you failed to service yours! To top it off, the noise we brought it in for is still there. We will be taking it somewhere else to get it repaired because we can not afford to loose another day waiting in line to have it looked at.
Bryan and Aaron were absolutely amazing to work with!! They helped us with our trade-in and extended warranty. I am beyond pleased of the easy transaction to a purchase a new car, and I will definitely purchase another vehicle from them in the future. Thank you for excellent customer service and awesome personalities 😁
The whole buying process was amazing and smooth. Cory Goosen reached out to me right away, got to know me and my situation. He explained how buying new versus used would benefit me more and get the best deal. It’s evident he takes pride in his work and I felt valued as a customer.
The new appointment (or lack thereof) system implemented by the new partners is not good. They got my service done the same day, but the old way of having an actual time slot is preferable to the new system of take way too many cars in and give the customers a loaner vehicle or a ride and hope it gets into the shop in a few days.
We have not bought a new car in a long time! Our salesperson was very helpful and knowledgeable of helping us find the right car for us. He made us feel very welcomed and was looking out to make sure our needs were met! He went above and beyond any sales person duties I have ever met without being high pressure!
We were really impressed with all the Markquart employees we worked with (Maggie Byler, Tylor Smith, Jack Markquart and Scott Langman) while trading in and buying new. No pressure, friendly customer service and accommodating. We for sure will be repeat customers.
Fantastic service. Explained everything very clearly and gave a wonderful price on a great car. Highly recommend them. Tylor Smith was a great help and made this the best car buying experience Ive had.
I went to Markquart Motors today as a first time buyer and I received exceptional customer service. Sam Robertson is amazing and assisted me with buying my first car. He was friendly, understanding, patient and very customer-oriented. It is very nerve racking buying your first vehicle, but his attitude and friendly communication made me feel at ease and excited!
Everything I asked to be done was done right. The wait was relaxing. And the car wash is always a good BONUS. Thanks Ed and Nancy Berry Colby, Wisconsin
Bill in service is the best. We also want to thank Mike Pire for assisting us in our service requests.
Glad it is open on Saturdays for servicing vehicles. Always nice to relax and enjoy refreshments in lounge while waiting for my vehicle to be done, always nice to have a complimentary car wash as well. Thank You!
Took my GMC Terrain in to MM to take advantage of their oil change/tire rotation special ($49.95). I got in right away, waited in a clean and comfortable waiting area with free coffee, water, and soft drinks. Christine also made me aware of two outstanding recalls that they wouldve have taken care of right away...but I was on a tight schedule. This will definitely be the place I take all of my vehicles to for oil changes.
Wonderful place! Awesome staff there. Max is a miracle worker. Didn’t think I would be able to go home with a new vehicle m, but he made it happen! The process was smooth and easy. Would always come back!
Maggie was amazing and the whole process was smooth and timely. We love our new vehicle and we’re very pleased with the whole transaction and experience. Highly recommend you go see Maggie at Markquart 🙌🏼
Excellent customer service! The gentleman even opened my car door for me upon leaving!
My sales representative Taylor Smith was just an outstanding young man. He answered every question I had and is willing to any point help me through any problems I might be trying to figure out when it comes to the electronics and how it all works. I very highly recommend anybody out there looking to buy a new or used vehicle to go and see Taylor Smith, and he has a great sense of humor.
Tony and Bryan are the best to work with. We have bought our cars through Markquart’s for the past 10 years and wouldn’t go anywhere else. Great service while buying, and more importantly outstanding support after.Thanks again!
My appointment was scheduled for 8am. Drove 2-1/2 hours to perform warranty work and get an oil change and tire rotation. When I dropped off my vehicle they told me it would take all day because there was a backlog from the previous day. Vehicle was not looked at until noon. I believe they knew of the backlog at the end of the previous day. Would’ve been nice to know this before I got up at 5am to make my scheduled appointment.
Quick and easy transaction. Bryan Ankeny did a great job.
Went in to buy a car, it needed tires, i told them throw some new tires on and we have a deal, they were losing too much money already said the manager so i walked. Wasted an afternoon there and wont be going back anytime soon.
I went in for an oil change on Saturday and my check engine light was on. Due to still being under warranty on my Equinox they looked at it right away for me. It took longer than we expected so they gave me a loaner for a couple of hours. Christine was awesome and everyone was so helpful.
The individual that explained what they were going to do with our vehicle was polite and he also made them put out vehicle through the car wash a second time because he said it wasn’t good enough
I called and was able to get an appointment within days. They offered a shuttle back and picked me up to pick up my car. Everyone was courteous and very helpful. Very satisfied with Marquart service
Had a great experience at the dealership today. All the staff around the buildings we helpful in making sure everyone was being help. Our sales representative Brian was very efficient in showing and meeting our expectations. We left the dealership in a great new vehicle!
Friendly staff that made my service experience very easy and enjoyable.
Customer service great. Nice helpful people. We love our vehicle we bought. We will be there for our next one
Went it just to browse. Scott and Sam worked extra to get me qualified for a loan. Drove away with a beautiful newer vehicle. Sam really took the time to find me something that met all my needs! Couldnt be happier!!!
Sam answered all our questions. No high pressure to buy from him. Refreshing experience.
Great facility, good service, pleasant employees. Would have appreciated a more realistic timeline - or a couple os status updates while the work was being performed - for completion of the work tho. It took two hours, rather than their estimated one hour.
Making an appointment online was very easy. The staff was friendly, Heather was so nice and took good care of me :) they did a thorough job, left my car clean, very nice waiting area. Definitely would recommend!
Very pleasant and work was completed in just a couple hours. I have loved every aspect of Markquart motors from buying my car all the way through the services. I love the tires and they are a perfect match for the car. Thank you.
Updated:Sales people were helpful and made the buying experience easy. I went in to have my current vehicle serviced (check engine light) and found out it would cost more than the value of the vehicle. Ended up with a major upgrade in vehicles, got stuck with the service bill from my old vehicle.Bought a $30k+ vehicle and the service department wanted their $100. I get it, I used the service and so I am on the hook for the bill, but youd think given that this was my second vehicle from them in as many years (they sold me the one that died) they could waive the $100.Update: The man with two first names reached out to me and they are going to take help me out with the next scheduled maintenance (its a big one so I am happy for the help).
Too much to detail. Dealership does not care either.
The service department worked really hard to find out what caused our connector to come loose from the battery so that our warranty would cover the tow and repair. It did have a check engine light on when we picked up the vehicle but the service department apologized for this and fixed it right away! Very pleased with the experience. Good group of people!
I set up my appointment for service online which was great. I enjoy doing that online and not having to call in. I was confused when I arrived for my 1:30 appointment that it was just a time reserved to meet with a service advisor and my car wouldnt be seen at that time... Hopefully they could look at it sometime that day. Had I known that I would have scheduled for much earlier in the day. I could have possibly avoided the need to get a loaner car if I knew the appointment time was not with an actual mechanic.One last thing, I got three emails asking for me to do this survey. I know this feedback is super valuable but 3 emails honestly looks like you guys are begging for it. Not a great look plus its annoying. Im kind of curious how many more would have kept coming if I didnt take it...
Recently purchased a 2021 suburban. It was already making a noise and they got me in right away. When at the service department they gave me a loaner and I was on my way. Service was very quick got the call to get me truck within a couple hours.
I keep returning to Markquart Motors because of their high quality service. They are timely, professional and everyone Ive worked with is so nice. Theyve always taken good care of me. Its nice to see a company not making cuts to the customer in these challenging times. Good job Markquart Motors!
We just purchased a vehicle from markquardt motors . The sales rep Cory was excellent . We bought sight unseen but vehicle was everything he said it would be. The rest of the staff we encountered were equally friendly and helpful. We would definitely recommend them for a vehicle.
Felt good buying a used vehicle from here. No bartering price, no hassle approach. Friendly atmosphere.
I feel Marquart has found a perfect balance of professionalism and relaxed atmosphere.Car buying is stressful enough but I can honestly say I drove out feeling good about the whole deal from trade in to purchase of a new truck.
The process was quick and fairly painless. Prices were fair and we left feeling very good about the p