This dealership has comically awful, horrifically bad customer service. My service advisor straight up lied to me for weeks. I could give him the benefit of the doubt and say perhaps he was just negligent or misinformed, but that also does not reflect well on management/training here. Either way, I was given inaccurate information for a good four weeks — a full month. After several weeks of incorrect info, I asked to speak to the service manager and whoever that person is NEVER got in touch with me. My car was waiting on a back ordered part, so I just started calling the parts department directly for an ETA. The parts dept manager (I think his name was Robert) was the only sincere, competent person I spoke with at this dealership. The part finally comes in and the repair is done. After SEVEN WEEKS of my car sitting at this dealership, being lied to endlessly, no loaner car despite doing a recall repair, no reimbursement for ubers, no communication about the status of my car or the part from my service advisor, my car is returned to me completely filthy. (See pics) They couldn’t even run it through the automatic wash. How are they not embarrassed to return a car to a client like this?? Truly mind blowing. This dealership does not care about customer service. Period.

Chino Hills Ford sales associate Daniel Blake was a pleasure to do business with. He called me within minutes of me making an internet inquiry to the Chino Hills Ford dealership about a 2021 Ford Escape Plug-in Hybrid. He did not push dealer extras on me that I didnt want. He was very knowledgeable about the Ford Escape Plug-in Hybrid and it was an easy buying experience. I appreciate him charging it up for me too!

Had a great experience. Buying a car is always a hassle but they helped us out and worked with us so we can leave the dealer happy with a new car and for a price that was reasonable. Martin V was our sales rep.

I would like to recognize Eric in the service department for his excellent customer service. With all of the challenges due to the pandemic with getting parts for new cars and the delays receiving them it took some time to get what my car needed to get fixed. Eric kept me posted on what was happening and made sure I had a car to drive while mine was waiting for parts. The entire team was friendly and provided great customer service.

Victor was extremely helpful with my order and getting everything handled when I came down. He made the process streamlined and kept me updated with all the changes and modifications to my build. Definitely was a five star experience at chino hills Ford where all my questions were met!

Martin our sales rep was Amazing! He made the deal happen and might I add it was very smooth! It was a great experience once again at the FORD dealer!

Mike is warm and welcoming which is so nice when trying to find the perfect car for the perfect price.Were leaving happy and with a new friendship!Will recommend to all our friends! Great job Mike!

If I could give 10 stars I would!!! My first visit to this dealership will undoubtedly entice me to return. Chino Hills Ford provided me with a fantastic experience! Mike(my salesman) and Jose(finances), as well as the rest of the team, were a pleasure to work with. Mike is a patient man, and I never felt pressured to make a choice. A true professional who also knows how to make you laugh, he was also very knowledgable about the car I was purchasing, making the transaction and experience much easier and answered any questions I had without hesitation. I wouldnt want anyone else to assist me with my automobile financing than Jose; he was fantastic to work with and was able to secure me financing on a gorgeous Ford Fusion at a fantastic APR and affordable monthly payments! He has a welcoming personality and will go out of his way to make buying a car as simple as pie. Both gentlemen have gone above and beyond for me in helping me choose the perfect car, and I cannot thank them enough for all of their hard work, excellent communication, and support during my first car purchase. I would strongly suggest this dealership to friends and family. Thank you Chino Hills Ford, Mike and Jose for everything.

The alarm on my Ford F-150 started mysteriously going off on its own for no apparent reason. I searched on the internet and found various possible causes. My service advisor George did an excellent job with initial diagnosis of a faulty lock mechanism which was later confirmed by a technician. I had an extended warranty which George also handled for me and completed the repair earlier than expected. Very positive service experience overall!

Been loyal customer for years. Took car in for an oil change /filters...noise under hood. And brakes.Estimate 1300 for water pump 400 for brakes.I declined the work and was sent a link for finance with Sunbit. No one called to say oil change was done or not. Took 30 minutes for my car to be located in service area. Ended up 85 for oil change.Took car to a mechanic the next day 700. For repair of pump and brakes..Will no longer use the dealership. The Customer Service is terrible. Hiked up prices....

Safe your time and money! Worse customer service and horrible car service!! Wish I could give it -0 stars but unfortunately I’m not able to. We bought our car on December 2020. Long story short, from 16 they wanted to add us up to 22k and that’s not including the interest charge. I was walking out as soon as I heard that number because they promise us a flat number, then the sales manager stopped us to honor that price. Honestly I didn’t wanted to make business with them anymore because on how shady they were but my husband really liked the car and we went ahead and proceed on to buying the car.The following day we notice the car was making some weird noises and it was missing a cover for the car handle which we let them know about it. They said they have to order the part and it will take about a month! Seriously 😒 we said ok 👍🏽 cool we will wait. A month passed nothing and by the way the battery the car was completely dead and never changed it either so I had to buy a new one about $250. They took a while to give me my refund and another month to change the broken handle cover.Now the reason the battery was dead was because as I mention earlier the car would make weird noises when locking and unlocking the car. Well it was the amplifier that was damaged and was draining the battery completely.Now here we go with service. We have been going back and forth with them since late December to now (August)!!!! I don’t live close by and them wasting our only days off for not nothing is annoying!! Seriously guys, step up you communication skills.We had to call them multiple times to check if the parts were there. We had to call them to be sure they had a rental for us which apparently they never do. We had to turn back home multiple times since they had no idea if the part was there or they just didn’t remember what was wrong with the car. Like really?!?! Yolanda was in charge of our car service, guess what she didn’t do much and was useless the whole time. Same with Sandy, went home early and couldn’t even at least let the mechanic know to that the car was there early for him to start with the part replacement. I dropped off the. At at 7:40am! Now I have to leave the car for a whole week since we can’t pick it up since we both work. And all this because…LACK OF COMMUNICATION, LACK OF EVERYTHING.

FAST FRIENDLY AND AFODABLE. CESAR VASQUEZ IN PARTS WAS ATTENTIVE. HIS QUICK RESPONSE AND AMAZING CUSTOMER SERVICE MADE IT VERY EASY TO FIX MY ISSUE AT HAND. THANK YOU!!!

My husband and I just leased a car for the first time here. Our Sales and Leasing Consultant, Andrew Harris, made our experience comfortable with no pressure. He clearly explained the details about the car and guided us as we took a test drive. He helped us understand leasing and provided us with the best price compared to other dealers we had consulted. Andrew Harris made this the best new car experience we have ever had. I highly recommend Chino Hills Ford.

Friendly sales people but their price gouging is ridiculous. Explains why their excess supply of Mach Es aren’t sold out like the other places.

Eric the salesman is very respectful, hes a good salesman and works with you so If I was you I would recommend him to help you find a car

Eric is one of the bests workers I have ever encountered while purchasing a car! He helped me and my mom out so much when we were purchasing our car. He deserves a big shout out because he was a big help! I recommend going here to purchase a car.

Micheal Flores is awesome! He help me out soMuch and worked with me really well. Thank you and much appreciation

I want to say that this has been the best experience I have had buying a vehicle! Veronica Hernandez has been amazing. I was worried about my credit and didn’t think I could drive away with a new car. But she made it happen. If you are looking for a car definitely come ask for Veronica Hernandez she will have you driving off the lot in your new car.

Eric was so amazing, he picked out a amazing car that I really like, he had really good customers service very nice, he took his time a explain everything to me. 10 Stars if I can 👍

Raymond has been absolutely amazing. We had a very awful first impression from another co worker, but he turned it around completely. We appreciate all youve done. Thank you for your service

I purchased a vehicle here yesterday, and I have to say it was refreshing to have great customer service from the employees here. David Munoz and George Sakar went above and beyond to make sure I had a seamless car buying experience. They were helpful, honest, and weren’t pushy like most other car salesmen. I will definitely return to this dealership, and I recommend to anyone looking for a new or used vehicle.

This dealership was great ! Mike the salesman was excellent. He has a great sense of humor and very patient. Ali was great as well no wasted time got it done and worked with me.

Recently purchased a vehicle here. While the deal was a great deal, the staff lacks professionalism and dont really give a care for a customers time or requests. Such an old school way of doing business here. Finance person, Andy, told me, Youre the one wasting your time since you refused to pay msrp. Yet hes looking right at the paperwork that shows sales price is msrp. Perhaps, be less condescending and be professional with customers. After 4.5 hours, I finally left the dealership - happy about my new truck and completely angry with the dealership. I will never visit this dealer ever again nor will I ever recommend them to anyone.

This dealership is awesome! Mike Flores and his crew are great. Great customer service. They even drove my new Explorer and dropped it off at my house. Service was great and my new car is fantastic!! Thank you Mike.

Great experience buying my first car at this dealership! Special thanks to Eddie, Robert, Yoseph, and Tyler for getting me the best deal! Very transparent company with very friendly, professional staff. Made me feel like a million bucks as I drove off with my new car :)

Had a great zero pressure time here. The staff was courteous and not pushy. I knew what I wanted and they did not try to “upswell” and were very willing to negotiate to a price we both felt good with. My salesman, Washington was top notch. I would recommend Chino Hills Ford to anyone interested in a good deal and good service

Very nice beautiful sales person her Name is Carol ask for her she will be honest and helpful

Hector helped me out and showed me around their cars. He was very informative and attentive to my car questions. Will be coming back to do business with Hector! He made my experience worth it.

Recently purchased a car from this awesome dealership. Thanks to Andrew Harris for the opportunity to be driving my brand new 2020 Ford I love that I now have space an great features on my new car great way to start the year off . I’m giving a five star to Andrew for assistanting me with his awesome service . Thank you an I highly recommend Ford dealership an if possible stop an talk to Andrew Harris he will highly satisfy his customers with EXCELLENT SERVICE.

Public Beware!Took our car in, of which we purchased just 4 months ago, to see why the AC was not blowing cool air. The service department reported there being nothing wrong with the AC except that the AC had to be recharged for $300 and was not covered under the Platinum warranty we paid for. I left the car there for about a week just to get the AC recharged and paid the fee. The next day after having picked the car up, I noticed the AC was still not working. I drop the car off for a second time and they told me they could not find what was wrong and that it may cost me up to $500 to repair. I said no, and took the car home and recharged the AC myself with A/C Pro for about $50 mind you I also had to buy a special adapter. The AC works great now.What the heck did I give them $300 for? What are they getting away with other folks. This dealership is supposed to be under new management....Be ware of these scams people.

One of the best experiences I’ve had at a dealership! Went in with my mom and was immediately greeted by Gabriel. He was so nice and very informative! He also spoke to my mom in Spanish which made her feel more comfortable with the experience. Thank you for all the help! Will be recommending this place to others!

I walked in just to look, since I still had 7 months left on my lease. I ended walking out with a brand new fully loaded Edge. The new general manager Ali, was very welcoming and friendly. My consultants, Veronica and Mahdi were super patient with me and helped me find the IT car. They made sure that I was satisfied and comfortable with the selection. I will admit, I’m not an easy customer so props to them for working with me. I was a little hesitant because they were so busy but they sure made the time for me. I’m glad I stopped by, I’m very satisfied with my new car, their knowledge, patience and professionalism. Not once did I feel rushed or pressured! Definitely recommend you visit Veronica.Thank you, Chino Hills Ford Team!!

Looked for car prices online through carfax and found this 2012 Honda Accord for the price of 6999 and drove almost 2 hours to go see this car because of this price. When we got there I asked for this car and and I told them the price and they took my down payment and then when it came down to sign the contract the numbers were way higher than expected. I was very aggravated because this was not told to us before going into the contract signing room. The price difference was way too much and I kept questioning why and they told me straight out that is how they advertise, they advertise low to get customers and then once you get there the prices are not what was advertised. Well as a single mother trying to buy my college son a car to go back and forth to work the advertising price is important because I wouldnt have drove miles to get a car that I could have gotten for same price 5 mins from where I live. Long story short I was told the price difference was because they added accessories that is not optional and yet on the contract it was listed as optional purchase. The price difference after 4,000 down payment was still 11,405 from trying to buy a 6999 car. I was basically forced to take this car because my son already needed this car but I regret it. I could have bought something way nicer and newer for this price. I have tried to reach out to the finance dept after and they dont return my calls. They were so eager to take my money and now they dont even call back. No I dont recommend this dealer....

The environment of this dealership sadly isn’t on par with other dealerships I’ve bought from (Maserati puente hills, Claremont Toyota, Mercedes Ontario, Chevy Chino, Mercedes Riverside) they definitely make it seem like the customer is trying to lowball them when all their prices are hiked through the roof. They keep using the same tactic of “the market” to increase their prices dramatically when all other dealerships are more reasonable and actually want to make a sale. It’s like the managers here don’t even want to make a sale. I would definitely say to check out other dealerships just to avoid your time being wasted even when you have money in hand. I hope someone who actually has authority reads this so they could make a change to better management since they’re the issue.

My sales person was Daniel Blake and he was amazing! I wish I could give him 10 stars. He made the process so easy and was super nice. I I will be referring my friends and family to him THANK YOU

I would Highly recommend this dealership to family and friends or anyone looking for a vehicle. Thanks to Washington and Nick for getting us into our car. They were accommodating to our needs and did an excellent job on working with my husbands credit. They are your go-to guys when you need to get the job done. We’re extremely satisfied with our Ford Fusion. Make sure you ask for them when visiting this dealership!

There are no words at how pleased my husband and I were with the amazing service and the ones involved with our deal. A HUGE thank you to Ali, Tyler, Zoe, and Andy! Right when we got there Zoe & Tyler greeted us & we told them what we are looking for and bam out to the lot and found 2 explorers we liked. Zoe took us on a test drive and he knew his cars! Answered all our questions and told us everything we did not even know. He didnt over sell us or pressure us at any time. We then got back agreed on the Explorer we liked and started our talk with Tyler. They made us feel comfortable and there are no words to say how pleased and satisfied we were with the whole process. Tyler showed us all different types of deals and which would be the best fit for us. Had the invoice of car pulled, no hidden fees, he found all the rebates and all the offers he was able to apply to our deal. This was one of the best experiences we had at a car dealership in over the many years weve had cars. There was tons of laughs, amazing personalities, friendliness, and just a great atmosphere. We then went to Andy in the financial department and he was welcoming, nice and funny. We cant thank you enough Chino Hills Ford and all the great guys involved in our deal you all made us happy customers, had such an easy process, and we left with smiles & beyond happy!! We will definitely be referring our family and friends to your dealership!

Prices went up to service the vehicle. When the sales rep said based on my mileage that it would be $289 because they needed to change the cabin air filter, which i do, and the engine air filter, which i replace too, the service cost drops to $90+ dollars.No way those filters with labor cost that much of a difference.Typically you get a courtesy wash, not this time. My 2+ hour wait, with people getting serviced and completed after me for my oil change, tire rotation and no fluid top off, i was not completely satisfied.A plus at this location is that i found a plug next to a table to do some work, with their wifi.

My car recently broke down so I went in yesterday 4/15/21 looking for a car. Immediately someone named Shawn Daskam came to my assistance. I informed him of my situation to which he understood and gave me my options. He was exceedingly informative as well as knowledgeable in the current deals they had going on. Ill definitely be back!

My husband was planning to buy me a Mach 1 Mustang as a 50th birthday / empty nester present. I realize female car enthusiasts – and especially ones my age – are still relatively unusual, but our whole family has long been car enthusiasts. Id seen some reports that certain Ford dealers were asking $5K over invoice for the Mach 1 – which struck me as unusual, given that its neither a Shelby variant or in particularly short supply nationally – but then we checked what was available at our local dealer.Chino Hills wanted TWENTY-FIVE THOUSAND DOLLARS OVER INVOICE. $86K for a $61K car, or nearly as much as a Shelby GT500!! Im not sure if this dealership is *trying* to put itself out of business, but theyve certainly lost mine (as well as that of everyone I know nearby who buys Ford).This type of consumer abuse is UNCONSCIONABLE.

Great place to get all your oem parts.

SHOPPING FOR A CAR? I just bought a brand new 2020 Ford Escape Titanium with all the bells and whistles. Great experience from start to finish. And anyone who knows me would agree Im a hard customer to please. But does anyone wonder what happens after the sale? This is when it counts right?Had a few issues pop up that meant I had to drop off my vehicle after only a few days. Check back to see how the Chino Hills Ford team rates on customer service. Do they keep the 5 star or does Fords CEO, James Hacket receive a letter from a concerned customer? Stay tuned to find out.

Veronica was great with me during my time at Chino Hills Ford. I told her what I was here for and she immediately went to get the truck. I knew what I was looking for and she made it happen. Overall great experience with Veronica and China Hills Ford

Really have no choice but to sue these guys because they refuse to do the right thing. Pathetic

Came here last week with my mom to get her into a new vehicle and honestly couldn’t have been more impressed. I initially called in to confirm the online price and spoke with George one of the managers. I asked if there’s any hidden fees and he emailed me a full breakdown including the package that’s on there. (Upon my shopping i realized every dealership does this) so i was thankful he was so transparent with us. We made an appt the next day and my mom drove off in a new explorer. Everyone was friendly and treated us with excellent service. Thank you George and team for a wonderful experience !

Washington and Andy were both SO helpful in assisting my wife and I in buying our first family car! They listened to our needs, explained the process to us, and helped us get the best deal we could get. They were much better than service we experienced at other dealerships. If you are looking to buy a new or used car, these guys are a great place to start!

I had the best experience buying a truck then I ever have purchasing a vehicle. The team here was Outstanding and even though I don’t have the best credit they worked with me to get into the exact vehicle I wanted and foe the payment I wanted. I wasn’t pushed to get or do anything and I wasn’t there forever like most places. I recommend anyone to come here and meet with some good people. - Jay

Was just passing by to check out the new Mach E. Didnt expect to be going home with one. Mike H and Ali made it possible without pressure. Thanks again Mike H and Chino Hills Ford.

Lisa was amazing but I was told to come down by a sales associate and the sales manager to look at a specific vehicle. When I arrived I was informed by Lisa that the car had been sold. I was never called nor did the sales associate or sales manager come out to talk to me. Another employee was rude when answering questions that I asked Lisa. Overall a bad experience except Lisa.

Quick and easy deal. No hassle, no fuss, and good staff. Mike (my salesman) was fantastic. One of the best car buy experiences Ive had.

I would give them negative if I could!DONT GO!! THEY CHANGED OWNER. Now ITS just a bunch of SCAMMER!I bought a ford last year. They were really good. So I went again to buy another. But its completely different. They lied about the down payment and terms when we were signing the contract. They tried everything to cover your eyes. Toooo many tricks and lies!!DONT GO!!

I bought my car 3 months ago had a very good experience it came with one key but the dealership promise to replace my 2nd 1 When I came back to replace it did not give me a hard time to get it they took care of me I recommended the ship they keep their word love my truck love this dealer

Great great car buying experience, so easy and smooth. The sales rep was so knowledgeable and he just made everything so easy for us. The service was fantastic I highly recommend this dealership.

Eric and Robert hooked us up with a Used Honda Odyssey. They were able to get the car priced in our budget.

Unprofessional. They knew the car we were interested in was sold that morning and had us come in anyway. They just wanted to get us in the door and sell us another car We don’t live close by. More than an hour away. Simple courtesy to let us know the car that we wanted was not available.

You are looking to buy a car ask for Veronica at ford Chino Hills. She will help you out and make your experience pleasant. Drove away with my new car today.

I normally never leave reviews, but my experience was THE BEST car buying experience I have ever had. Dean was AMAZING from the first moment I spoke with him. He was honest and not at all pushy. He listened to my wants and needs and made them happen. There is not one thing negative I can think of to say. I was met with smiles and kindness by everyone there including other salesmen and the finance guy- talking to me about March Madness made me feel relaxed not stressed out like car buying can be. My situation was rough I had an older car and drove in with a car I was renting. The sweetest guy Zohayr ended up driving my purchased car 90 minutes to get it to my house and picked up my old car from my house- if that isn’t the best service a dealership could give I do not know what is. I recommend Chino Hills Ford to anyone who is in need of a new vehicle. Ask for Dean he’s the man!!

When I was working for this dealership I decided to buy a new car from them. As a Ford employee, Ford gives a breakdown of employee pricing when buying a vehicle. Everything was all good up until I got to the finance guy. Thankfully I called my mom to help me review the paperwork before signing because there were discrepancies and they wanted to charge me more than my Ford employee pricing. So if theyre willing to screw over their own employees then think twice before purchasing a car from there. I didnt sign anything until I got the correct price. So be careful. Giving 2 stars because everyone else was helpful at the beginning and I think the value they gave me for my trade in was fair enough.

Now they or more friendly than couples years ago.

Samantha, Zoe, Jerry, and Carol are notable employees of Chino Hills Ford. All are friendly, knowledgeable, helpful, and effective. Made the dreaded ordeal of a new car purchase comparatively fast and rather painless. A pleasant surprise. Kudos! Looking forward to driving our new 2020 Fusion. Will definitely recommend Chino Hills Ford to family and friends.

Spoke with Daniel in new car sales. When I told him I wasnt interested due to the artificial markup on the car, he literally HUNG UP ON ME. Never, ever, ever, touching this place with a 10-foot pole.*UPDATE AFTER MGMT RESPONSE *Not sure what phone records the dealer is looking at. You can clearly see the phone call was over 4 minutes long. I barely got the “good” out of my mouth (when saying goodbye) before I heard the click on the other end.

Ask for Keith or old mike they’ll help you on whatever you need.

Deceptive advertising and sales of used car prices. Chino Hills Ford ensures they advertise a popular vehicle at a lower price than surrounding dealers. Before your test drive they present the Protection Package which has been installed as an option on the vehicle. When you close the deal the price has increased $5000 due to the optional Protection Package. Theres a 500% markup on this package and its not optional, its installed. It should have been included in the advertised price. They dropped the price of the Protection Package to $2037. After 3 hours of dealing with their sales process I said I was leaving. They dropped the price again to $1625 and dropped the price of the car slightly to bring the total to match my original offer from 2 hours earlier. They had completely lost my trust and my sale. I hope you have better luck.

We worked with Vero to get a great deal on a Jeep Cherokee for my father in law. He was very happy to have a great car with a reasonable payment

Got a reply from someone that they are the new owners and not responsible. However, when a corp is bought, assets and liabilities are transferred to the new ownership. If I owed money, they would certainly would want to collect it and would be saying, all new payments are to be made to us now as we are the new owners. To say we are not responsible doesnt work as all previous problems are now theirs to resolve.If someone is reading this review and thinking about being their customer, be aware of how the new ownership will treat you should you have a problem, they will surely look for any excuse to not honor their responsibility. In reading all the new reviews I would guess there will be new ownership coming soon.Initial review....Bought a van a year ago. First I contacted them about the vehicle on the phone & internet and got the price. But when I arrived they had dealer extras of $3k they did not tell me about! That wasnt right, clear coat and plastic door guards, crazy for a work van and for $3k?! They removed it and I bought the van. Then on the way home I got a flat and found that the jack was missing. One tire never held air, I had to put air in it every day, twice. I spoke to them in various ways and they never did anything, just kept putting me off. Its a year now, I got a tire on my own a long time ago and drive around with a floor jack if I get another flat tire. At one time I got a text from them that said they were under new management, blah, blah, blah. Still no real response. When I bought the van it took then 2 hours to clean it and still left stickers on it. I had to wait 2 hours for that. I wont deal with this dealer again, nor will anyone I know. BTW, love the van, just not this company.

My wife wanted to retire my classic 07 scion tc by getting me a new car. After visiting different dealerships, I can safely say that the service we got at Chino Hills ford was the best. The entire staff was very patience, from our sales rep Keith , to the manager and finally to the finance team. All around great buying experience.

I recently purchased a Ford Fusion Plug-in car. I got a absolute steal of a deal thanks to my salesman Washington. He was strait forward and didnt beat around the bush. I gave him my numbers and he made them happen. Ive bought maybe 7 cars from dealerships and this was my quickest and most pleasant experience. I only remove 1 star due to the add-on management tried to force me to purchase. Other than that I cant say thank you enough to Mr Washington for helping me facilitate the deal!

Bought a new car, quite painless and quick.

Made a purchase of a vehicle today I have to say it was one of the most easiest things to deal with dealing with a very good representative Michael Flores we was in and out very quicklyHighly recommend this sells representative super nice family oriented to person it was a wonderful experience and It was a blessing

Best dealership I’ve been to, I bought a car from Gabriel. He was very knowledgeable and his customer service was on point! Also got a great deal on my new car.

Went on over to Chino Hills for had a pleasant experience with Michael Flores highly recommend he feels representative very kind downtime will answer any question and even showed me how to operate special I will be up about the vehicle Get on over and we’ll get this representable highly recommend it

Purchased a vehicle I was in and out of there like in one hour dealing with Michael Flores what this experience so good because he was very helpful Made the transaction very smooth highly recommend him

Chino Hills Ford went above and beyond to get me in a new car after an accident. Everyone involved treated my husband and I with respect and listened to our needs before anything else, and that’s appreciated. This is my second car from CHF and it definitely won’t be my last.

Friendly Service , Great Staff Sales service or parts. It was worth the Drive from Riverside County.

Highly recommend Chino hills of Ford. Look for Gabriel Gonzalez, he was very helpful and got me in and out with a brand new Ford in no time! He took the time to show us all the inventory, instead of just pressuring us to get the first car we looked at. Thank you Gabriel!

The salesman was amazing but the rest of the dealership was not so much. You think after buy a $60,000 truck they would give you a full tank of gas but nope they only give you a 1/4 tank. Their finance team uses the same false advertising tricks that you would expect from a dealership with no morals. Put one price up on their website to get you to come in than have a different price that is $5000 to $9000 more. The finance guy gets you to sign the paper for your deal than comes back as ask for more and promises to give you a little to but than doesn’t. I had a check in hand and it still took me over 4 hours. To be honest I would recommend this place to anyone.

I’m extremely happy with the service I have received at Chino Hills Ford! The new management team is amazing i thought that service was going to change but let me say it has gotten 1000% better I dropped off my car with the service team and I was greeted right away and received with amazing service, I had an issue before and had to talk to the new Service manager and I felt so relieved after talking to him he solved a problem I had for years and made everything right I’m glad this store has Joe Virgen as the service manager I can already see the changes great job Chino Hills Ford I’m so glad they are under new management!!!

EDIT: Mike (the salesman) followed up with us, finally got me a breakdown and we were able to work out a deal after all. I appreciate his willingness to understand where we were coming from and we’re both happy a deal was made. Still don’t like the fact that they try to add on a bunch of unnecessary aftermarket items but we were able to negotiate off many of them. When all is said and done buyer beware. The price isn’t what is listed online but everything is negotiable.Purchased a brand new truck in September 2020. Great experience. James was the sales guy who helped us out. Great guy.Because of our previous experience, we went back a few months later to purchase a new explorer. Noticed things were different. Salesmen were all different and now they loaded $5000 of “upgrades” to all vehicles. They don’t include that on the prices of vehicles online. We found a car we liked and sat down to run numbers. credit was ran and came back with what we were relatively looking for. I asked the finance guy a simple question, what was the final price of the car? He kept coming back and telling me the same numbers (monthly payment and rate) but wouldn’t give me the total price. After 10 minutes we got up and left, sick of the back and forth for a simple question. Felt like they were trying to pull something over on us. I know they have that info available, why not provide it? Looking for transparency when spending $45K.New ownership made this place go backwards in my opinion.

Daniel Lapierre was a fine young man, polite, and very helpful to find the truck I wanted. The Finance man and sales manger were knowledgeable and seemed to care about getting the sale completed properly.

Went in there and spoke to Gabriel about looking for a future car. He was very knowledgeable and informative on all their car selections. Although I did not buy a car at that time, I will definitely come back to Gabriel when I am ready.

Do not take your vehicle here. They tell you it will be done and do not follow thru. I called them to find out the statice of the vehicle and they told me they would call me back to let me know. I had to call them back and they said that the service department was closed and i was out of luck tilll the next day for some one to get my key to get my vehicle. There was no manager available to atleasstget pur key and vehicle so that we could have it for work the next day.

I called today to have them check my battery at 2:41 PM and they said they close at five and they can’t look at it till tomorrow because the mechanics are done for the day but they close at 5 PM. Don’t ever buy batteries from Ford

Purchased a brand new truck dealt will be represented by the name of Michael Flores Wonderful representative great dealership highly recommend it

Purchased a 2021 it was easy and quick and myself representative was very nice highly recommend Michael Flores I have been to many cardio before and dealt with some representative that were not so nice but this man was so easy to deal with and highly trained

DO NOT GIVE THEM YOUR MONEY. We bought a vehicle on 01/16/2021, it is now a month and the vehicle is still not fixed. Furthermore, now the vehicles engine needs to be repaired due to a known issue 3 days after buying it. How does the dealer respond on Yelp? by pointing figures at my husband and I. We are only customers, telling our story on how we were treated, and still being treated :) Yelp has the details.

Good car buying experience here. They are open till midnight to close the deal. Personal service and hardworking staff.

I just needed a simple oil change for my Ford Escape and filled out their form online to schedule it. Not long after I got a phone call from Gabriel about coming in to buy a Ford Escape? I was confused and told to contact the service department if I wanted to get service and that it would be wise to schedule it instead of walking in since weekends are busy. I checked my e-mail shortly after and saw a response to my service request saying they were excited by my Ford Escape inquiry, except I never inquired to buy one. I was told I could come in and test drive it which was not at all what I wanted. I filled out a service request, not a request to look at cars. I responded and told them that I had never wanted to buy a car. I filled out a form on their website to get my Ford Escape serviced, not buy one. Clearly they never read my e-mail response. When I called back to reach the service department Gabriel put me on hold 3 times in a row and kept asking me what I was calling about even though I had already told him I was trying to reach the service department. Each time he got back he acted like it was a brand new call saying hello, how can I help you after placing me on hold which was odd and annoying. Which of course he never ended up actually let me reach by telling me that they thought they might be busy. I have already got my car serviced elsewhere since they cant seem to understand wanting to schedule a simple service request. They contacted me two days later on Monday night trying to call me at 8PM asking if I wanted to come in today to look at a car. I did not pick up the phone since I don’t normally pick up unknown numbers especially at night. Also, why would I want to go at 8PM in the middle of the night? Gabriel definitely had not read my e-mail response. After not picking up, I got a text about coming in to buy a car as well as a voicemail from Gabriel. Thank you, but no thank you. I do not want to buy a Ford Escape. I already have one and if I did I highly doubt I would from this location if they can’t even understand something as simple as wanting to get an oil change. It should not be this difficult.

Veronica was a sweetie, made the car buying experience so painless. Madhi, the manager, was so sweet and helpful. Julio was an adorable young goofy man that was so helpful. 10/10 would buy from them again.

Easiest car buying experience I’ve had thus far! Ask fo Zo when you arrive- friendly, informative, and not pushy at all. Great selection to chose from and great prices. Didn’t have to haggle back and forth on price like most places. Every step of the process was quick and easy. Come here for your next car and remember to ask for Zo!

I recently leased a 2020 Ford Explorer and Ali Khan has been absolutely amazing as far as his professionalism, prompt responses, and quick ability to kindly and efficiently respond to the customers needs. I am very happy working with him and the team at Chino Hills and will continue to do so in the future.

I bought my first car ever from a official dealership there for the first time , and nick and Washington were the guys who helped me and were amazing they gave me the best experience I could of ever imagined. Thanks u Ford of chino

I got to say, I went Chino Hills Ford about 6 weeks ago. I was cautious. I met with Daniel Blake my sales representative and felt at home. Daniel and the team made me feel at home and safe while considering buying a new truck.Al and all it took some time , but I rolled away with a new truck last night that is above and beyond what I expected. One of the things that Daniel said to me was “let me work for you.” That stood out to me .I would say go there, Daniel and the team are absolutely amazing! Thank you to Chino Hills Ford 🍻🇧🇷

They tried to bait and switch me by for me one price over the phone and a different price when I showed up. Better gets all quotes in writing or avoid this place entirely.

Beware don’t buy from this dealership saw a vehicle online for $30600 got there drove it liked the car when we sat down and talk numbers total out the door price was $39900 when asked for details they said $4k+ plus was taxes and license fees okay good and the other $5k+ was for a “package” that was already added to the vehicle I told them I didn’t want this “package” they told me I had no choice that it was already added to the car left the dealership disappointed I had liked the car and I was ready to take it home.

I got my car here from Veronica Hernandez.Love it going to pick it up today

Great service department at this location.

Stay way from this dealership. They have been harassing me for a year now via a low budget lead they bought off the internet. Terrible place with no ethics

Zo was very helpful and honest. Made things easy and helped us get the deal we wanted. I give him two thumb up!!!

Martin and Michael are awesome, I am not a fan of buying a car, but had fun. Lots of laughing. Have a nice new Bronco

Where to start..I found a 2021 F-150 at Chino Hills Ford I liked and as I was selling mine the next day I figured I would call and see if it was still available AND before wasting my time driving down I would verify the listing price (minus taxes, and applicable fees) was accurate. George (Sales Manager) verified the listing price matched their price as well. However once we sat down and ran the numbers it didnt add up. Aghh come to find they had throw in their $5000 optional protection package. To not bore you with the back and fourth their optional package is on every vehicle and cannot be removed per George. Complete SCAM.. Regardless I needed a vehicle and we ended up working out a deal where they took it down to his cost haha. I was to come in with my approval letter from bank and X amount of cash the next day. I show back up the next day and George says lets get this going. Only to come back to the table and argue how they are losing money on the deal and I must finance through them. Awesome another 30 minutes of haggling on what was supposed to be a done deal.Fast forward. The gentleman I dealt with in finance didnt seem very happy to be working. He didnt congratulate me on my new purchase let alone smile. The only time he perked up was when he tried to sell me the extended vehicle warranty to which I politely declined. His response: You know the vehicles now days have many problems and this plan keeps you secured. So basically my brand new 2021 the vehicle I was buying is known to have problems and I shouldnt have bought a Ford. Killer sales pitch guy.They did not take any more than $3,000 on a debit card so we agreed he would have a Salesman follow me home for a check. When I arrived home I opened the garage, exited my vehicle and noticed a dent on the upper panel on the passengers side beaming off the light. I pointed the damage out to the salesman who agreed and told me Theyd take care of it no problem. Well 2 weeks later, 2 phone calls to the Salesman Michael, 1 to George, 3 Phone calls and 3 texts to Shauna (their Customer Relations GM I believe was her title) i still have no appointment or anything to really rely on. Shauna had called me to see how my experience was with Michael was which I told her was pretty good only for her to find out about the damage she was unaware of. She was very nice about getting her pictures and told me she would make sure it was taken care of and contact me Friday to schedule the at home appt for the following Wednesday. No phone call Friday, so I called her Monday and she let me know she was not in the office but would call me back ASAP. Tuesday rolled around and I sent her a message asking if she had figured out a time yet. No response. Wednesday I left a voicemail.. Im doing all the leg work on a brand new vehicle to get a dent fixed I could not see in the darkness as I left their lot. Really sad to see a dealership sell and bail. Apparently they do not care much about repeat business.Do yourself a favor and go see Airport Marina Ford. Best Ford experience i have had to date. This is my 7th Ford as a family. Chino Hills Ford by far has been the worst experience to date. Oh, and if you need Service work (in my case a Trailer Brake Control Box Installed) go see Hemborg Ford. They had me in and out in a few hours. Good Luck getting Chino Hills Ford Service Department even on the phone! I tried for 2 days.