The sales team was a pleasure to work with however the finance office was a big headache. Make sure you call your bank first to see if you can get a better APR interest rate before accepting theirs if you are financing. Also, know in advance if you want to get gap protection for your vehicle or an extended warranty they may offer you. It may be useful, but they need to make money somehow from this right? So just do your research. Final thought is you most likely have to sign an arbitration agreement that essentially means you cannot sue them if there is an issue -- theyll say this is good for you but I read that to be false. I would recommend a different dealer that didnt require this.Be prepared for the finance office nightmare disguised as a vacation. Not only were things not explained clearly, on purpose, but he was rude and sarcastic about my questions and insinuated that I was being delusional in my thoroughness. Is it not enough to not answer my questions, but you must insult me? Jesus Christ dude, learn some respect and manners. Sales good 10/10, finance bad bad 1/10.

We sold them our minivan the day before we moved out of town. I was told that the guy that signs the checks isnt in and they promised to wire me the money on Monday. 3 weeks later and I keep getting the run around. They owe me 16000 ! Dont trust this place. Very shady and obviously in financial troubles. I have the we owe form they signed and it was sent off to the attorney General.

We worked with Cody, Jeremy, and Bob. All of them we really friendly - you can tell they like what they do and want to be sure youre happy. Cody was a great salesman. Not at all high pressure, laid back, communicative, and genuinely nice guy. Went to 2 other dealerships where sales team didnt seem to want to work with you. Im so happy it didnt work out with them and got to work with Cody and the team :)

I bought a 2015 Honda Civic FIVE months ago, along with the extended warranty that does not cover ANYTHING on my car. Ive had my car for 5 months, it already needs valve cover gaskets, spark plugs, and brakes. Within the first 2 months the back up camera went out. Guess what...yall wouldnt and wont fix the issues. And what a coincidence that none of these issues are covered under the extended warranty that I paid $1351 for (which apparently doesnt cover a car that has over 100,000 miles) my car had 139,999 when I bought it. But, hey if I pay you roughly $1400 out of my pocket youll fix it. Um, no.... A refund should be given to me for the extended warranty that you sold me, that isnt any good for my car!!! I have been playing phone tag with this company for AT LEAST THREE weeks. I ALWAY get an Ill check on this and then Ill give you a call back later today or first thing in the morning and I NEVER get that return call. I call back and get the same excuse. I will NEVER recommend anyone to your dealership. Not, if this is how you do your business.

Bought a new Tacoma at this dealership and they have been awesome from the start. Sales and service have been excellant from day one. Special shout out to Derek and Adam! Thanks guys.

If you like to wait a few extra days longer to get your vehicle back from service I highly suggest bringing it here. Was told it would be a day that turned into two now its five days later! Keep up the great work NOURSE!!!

Great place to see Jeff Meier in Honda he will take great care of you.

Was there for service. Excellant dealership.

Worst dealership in Southern Ohio. Sales staff are great but their after purchase care is pathetic. They sell warranties that will not cover anything. Customer service manager is a joke as well as the lot manager. Please save yourself some grief and visit one of the other dealerships in town that have MUCH better customer service.

Shopped for a new Nissan Sentra, and Dominic (in the Ford building) a sales manager, was an upmost professional, fair negotiator and deal maker. He was very helpful, kind and courteous and got us a great deal on the Sentra. Recommend stopping in and seeing him or Chris for a good deal and good cars.

We get our Rav4 serviced here and they are good. Very polite and timely

Think I wouldve learned my first time buying a car, but no we went back and got screwed again. Would not recommend buying here

Love my new Honda CRV

My wife and I met with “Krazy”Dave Kienzel and he got us approved for a like-new 2018 Ford Escape SE. We love it. Absolutely love it. We just can’t believe the excellent shape it is in. It even smells good still. He was extremely helpful and friendly and got us what we came for. I highly recommend Nourse and will definitely continue to do business with them in the future!

We had a great experience at Nourse in Chillicothe, purchasing our 2019 Ford Escape. What a sweet car. James, Dom, and Rob worked very hard to find us the vehicle we wanted and to make the deal work for us. Very friendly and knowledgeable staff who took the time to let us see the differences in models and makes. I would certainly recommend Nourse to anyone looking to make a vehicle purchase. I especially liked the part where James and Dom promised to make our first 3 payments. ;) Seriously though, a very big THANK YOU to Nourse and especially James, Rob, and Dom.

It was great to get approved for financing and for the car of my dreams!! What wasnt great is that Im still waiting on my title 2 months later and cant get any real answers why. I also didnt know my car had been in an accident and considering they dont have the title from the previous finance company yet... it really makes you wonder. Im tired of fighting with them. Its ridiculous!

We travel with my husbands work.We have taken our Toyota to many different Toyota dealership in many states to have it serviced. Was having a problem with the a/c. I had oil changed and tires rotated also. The parts manger stated that I needed a new hose. That he guaranteed it to be in the next day. This was on 8/17/20. I called him on 9/28/20 told him we were leaving going home. He stated that he could send me the part that was ordered and also a refund check for $375.00. (3 hours labor). Now todays date is 1/8/21 we have the part and a check for$250.00. (2 hours labor). Called back they said the check was right...they eat my $125.00 (1 hour labor) SO I HAVE TO BE HAPPY. THAT I CAN CALL THEM ANYTIME I HAVE A PROBLEM.

Want to say first of all the sales team in the Ford department is excellent. Easy to work with and very helpful. The service department on the other hand is a totally different story. I just had my truck serviced, tires rotated, and some recalls repaired. It sat for an hour before it was even taken back to get started on.Upon picking it up it had a flat front tire. I had a rain coat in the back floorboard that was muddy front work. They thought it would be ok to stick that muddy raincoat in my seat. Got mud all over my back seat. The next morning discovered that both my front tires were flat and what looked like scratches across one of my wheels. Called in on a Monday and talked with a couple different people about the issues I had. I was told they would get back with me on them. On Wednesday morning after several voicemails and text messages I finally got to talk to someone at about 3pm. Kind of felt like they were avoiding me. Took the truck back to get the issues fixed and was told they would clean up the mud in the back seat, fix my tires and wheel. Turns out it was something they use to put on the bead of the tires that they got on my wheel and never cleaned up. They fixed the leaking tires. And what looked like someone used their hand to rake the dirt out of my backseat. Dirt was still in my seat. The price you pay a dealer you would think you would get quality work. But I guess integrity and quality are not what is offered at this service department

Sorry service center, 😢 😞 will not be going back nor will I EVER buy a vehicle here again.

I bought my first car at Norse and it was a wonderful experience. Zach took care of me and got me a car I really love. All the guys that helped me were very professional and knew what they we’re doing. They treated me special and made sure I was comfortable while they got my car ready to go. They were fast and didn’t make you sit and wait. Better than any other car lot I have dealt with. They made sure I understood all the paperwork. Zach he sent me a text thanking me for buying my car with him. If you want a good deal and fast service I say go see Zach. I will definitely buy my next car there they have so many to chose from. Thank you to all the guys that helped me and may Norse motors continue to grow.

They really gave us great service, and a good trade in on our Impala. As well, gave us a good deal on our 2020 Equinox. Thank you Nourse Agent Don for renewing our trust in the Nourse dealership again. We have hoped in becoming a better, stronger appreciation of their customer care.

Great experience. Upfront and honest

They were very deceptive , as most car salesmen are! They ran my credit score around 8 to 10 times decreasing my credit score by 30 points. After telling them not to run my credit more than twice. The sales person made promises he did not keep. Do not shop there!

Purchased a car from Nourse back on June 22. All was good when we first pulled off the lot but within a few days we started having problems with one of the key fobs (the car would say no key fob located etc). My wife and I have been to the dealership to remedy this problem at least 3 or 4 times within 3 months. The second time one of the managers told my wife to go purchase batteries at the local Dollar General and it should work. I went into the dealership and they fixed the issue but shortly after the same issue resurfaced. I have called Ford to no avail as of now. I have called Nourse to speak to a manager but I just keep getting the run around. I think Ford or Nourse should issue me a brand new key fob. My wife has purchased batteries to try to fix the problem and the fob works for a day or so then says no key fob found again. The car runs like a dream, but again, we would just like some assistance on how to get a new key fob because there is obviously something chronically faulty with the one we have. Thank you!

I was so impressed with everyone here! They took really good care of me and got me in and out super fast! I will be recommending Nourse to family and friends. Best dealership in chillicothe!

Chris Maddix said they don’t like when other mechanics look at there cars. U took it for a test drive and had a mechanic check it out, it had A LIST of problems, GLOCKERS took way less time and offered me way better cars, and were very upfront about any issues a car had. DONT GO HERE, waste of time completely!!!

Update: 4.6.21 Although Nourse has reached out to us to resolve the issues below, the fact remains..THEY HAVE HAD OUR TRUCK 60 DAYS, and WE STILL DO NOT HAVE IT BACK! It is now warm enough to boat, and here we are...absolutely NO WAY to utilize it!!!! I dont care what their 3rd party warranty company says or covers, NOURSE should have (and should) give us a truck off their lot so we can actually use the boat we purchased. How would you feel if youd bought the boat you dreamed of for 10 years, and it was sitting on a trailer unusable? Does anyone know if/how we can get out of the purchase of this truck? Interested in legal recourse (bought in January 2020) I also have no faith that once we get it back, it will be functional. I will say this again..DO NOT EVER PURCHASE A VEHICLE HERE, EVER,.My boyfriend purchased a used Ford F250 diesel on January 20th with a warranty. The truck was towed back to Chillicothe to be fixed AT THE BEGINNING of February (2nd repair), and WE HAVENT SEEN IT SINCE. We have no diagnosis, no loaner truck, almost non existent communication, excuses, and avoidance - and most importantly NO RESOLUTION. Weeks ago a Ford Engineer traveled to Chillicothe to look at the truck (its down a cylinder)....and still, NOTHING. He/she didnt know what was wrong! Even went to the dealer in person to attempt to speak to the General Manager since no one would return calls. Can you guess how that went? Made the 1st payment this week on a vehicle we have had in our possession MAYBE a week total since purchase Jan 20th. Even better, after purchasing the truck we bought our dream boat. The boat purchase was finalized LAST WEEK AND WE HAVE NO TRUCK TO not only take possession of it, but to actually transport the boat to the lake SO WE CAN USE IT! Soon we will be charged storage fees as the boat is located at a Marina. Today we were offered a loaner truck FOR A DAY...Not even a truck capable of towing our boat...AND wed have to drive 3 hours to pick up the truck, 6 hours to get the boat, then another 3 hours to bring our boat home, and then yes...another 3 hours to return the truck to another state...This must be a joke!!! This is all inexcusable and appalling. I cannot believe how we are being treated, especially after spending $40,000. Nourse clearly does NOT care about customers AT ALL. We want our truck fixed ASAP - CORRECTLY, and returned to us, or give us a new one, since yall cant seem to figure out what the problem is. The fact we havent even been offered a truck in the interim (outside of ONE DAY despite the fact we havent had ours for a month) is shocking. FIX THIS NOW. Weve started a case with the BETTER BUSINESS BUREAU and will do the same with the Attorney Generals office. Weve consulted an attorney as well. Word of mouth is a very powerful thing. PLEASE DO NOT EVER PURCHASE A VEHICLE HERE. No one should ever have to deal with the nightmare and stress we are experiencing..

Kens a good guy honest and upfront. Kept me in the loop the whole time. If you nees a car check them out.

They called me for weeks trying to sell me cars I didnt want even after I told them I had already bought a car elsewhere

I just bought a 2019 Ford Fiesta from Nourse. My salesman was Mike Sparks and I highly recommend the dealership as well as this particular salesman. He went above and beyond for myself and my family. I couldnt be happier with my purchase. Thank you Mike Sparks and the whole Nourse team. I will definitely be headed back here for all my vehicle purchases in the future. Thank you again

Great food and people

Zach was really helpful in picking out our new car. Entire staff we worked with were very professional. A great experience.

I love my vehicle! Toyota service manager was really helpful. I will always come back

Great place. Very polite employees. Great services

They dont have anything under 6,000 for any kind of car. We were turned away more than once. Stating that unless we wanted to finace a higher priced car from them to look elsewhere at a buy here pay here place. They dont keep those kinds of vehicles they said. Never thought I would see they day you walk in with 4,000 in cash and get looked at like your on crack. When they ran our income we knew all the cared about was money but this is nuts. We are low income and disabled, but now everyone got this Stimulus money thats all they care about.

Mike was a great salesperson and stuck it out checking inventory until he found a car that would work for me. There were some issues with the car that I was really frustrated with but they ended up calling to check in and were able to take the car in to get the issues fixed for free. My one issue is with the loan contract, which probably is not their actual fault at all. There were some tricky things included like a roadside service plan and year of service warranty that I didnt want or need and it wasnt explained to me and I didnt have an option to opt out, so the expensive cost of it is included in my loan. The terms were also terrible but my conditions werent great, and thats really the fault of like capitalism as a whole so I cant fault them for that, just be aware that if youre walking in there with a minimum down payment ($500) and kind of a low income that youll be walking out with an awful loan.

Ken was our sales guy, and he was polite, funny and professional. He didnt mince any words about our finances, just gave us the deal and asked if we were in. He found the best deal we could have possibly gotten, and he followed up afterwards promptly with any changes. Hes great at his job, and well definitely go back there in the future.

I bought my new (pre-owned) car here and the sales people are great! Yesterday, I took my car in for the first of 5 free oil changes I received when I bought this car. The service staff were fast and friendly and even washed my car. I wasnt expecting that! I would definitely buy another car from Nourse.

Thanks Mary! You came through when we really needed it with a great car!

I would never recommend anyone to this place I went with my daughter to look at suv she like and when we got there they brought her a different SUV and Frist thing they said she need cosigner not true she has bought four cars on her own and has credit score 701 this why I go with my kids car shopping they need think about there customers and not on how many cars they can sale

Bought our truck from here...Love the truck

Be prepared for the same BS car dealership!

Great place to purchase a automobile 🚘

Tyler did it again!! This is my second purchase in the last two years. He makes it so seamless. He even delivered it to me in Grove City.

Very positive experience, and loved my sales professional Christian.

Great Customer service!

VERY promptly resolved a minor repair needed as we were travelling through Ohio in our Nissan. Graciously hosted us in the sales area while our issue was resolved; it was interesting to get an update on Nissans offerings. All-in-all, the epitome of Nissan service, especial thanks to Rocky Pelletier in the Parts Department and the sales folk whose pleasant company cheered us up during our travel delay.

What a wonderful experience. I work in financial planning and am a stickler for professionalism and good customer service. Rhett and the folks at Nourse were incredible and honest. I got a great deal on my 2009 Corolla and the service was 5-star! Hopefully my car will last many years to come, but when its time to buy another one, I would definitely go to Nourse again. Make sure to ask for Rhett Butler! He took great care of me!

Billy Dillon is so helpful. He has went above and beyond on helping me find a car for my daughter. He helped me with my truck purchase and was great. Hes still working with me on the purchase of my daughters car. Hes made this process much easier and hes a very patient salesman. I recommend highly seeing him for your next car purchase.

Excellent service at Ford!! I recommend all the guys there!

These folks did all they could to get me into my car. They would not give up until all ends were exhausted. Bottom line I helped them to get a car off their lot. Lol

I am saddened by the lack of communication with this company. I have bought two autos from them go back for the third give my information to them over the phone almost a week later Im texting and calling, always and excuse I will call you back i have people here or im closing a deal blah blah I wait and nothing until I reach out. Everything I was told they could help me with was a joke me and my husband finally go into the store and they come back and said well since you went to other car lots and they ran your credit no one will help you be in a suv when we originally were working on a truck so u r stuck with a Ford Fiesta or fusion with 1750 down and a high interest rate lmfao ummm nope! They have this deal running on their website with advertising etc that was never given an option. I also get told that customers that do things over the phone vs people there are top priority first shouldnt all customers be priority especially with the covid stuff going on most dealers are doing things over the phone.. this is the worst experience I have ever dealt with with car lots and my family and myself has done.business with them for years i will.never refer anyone back to them nor go to this place again. Here I am still no vehicle and have to turn my rental back in... maybe if they spent less time kissing other employees and playing on tiktok on work they could get back in contact with people!!!! I didnt wanna leave any comments or score low because I love my other vehicles but this was ridiculous on communication and bs that they couldnt help me they could have if they called me back and didnt force me to checking with other dealers because of my situation...beware!!!!

Toyota - Salesman Danny LighteI had a great experience getting my Toyota Highlander. There was some negotiating with the prices, but overall it was a good.I shopped around before trading in my Dodge Journey and went to many dealerships and Nourse gave me the best price for my trade-in.

Wonderful place , friendly staff, gave me exactly what I came for and I am thrilled with it.All in all very satisfied with my experience here.This was my review a year ago. The extra warranty I paid for wouldnt even cover the rear wiper being fixed. Was told free car wash for a year...didnt even get one although they were told repeatedly to wash it when coming in for oil change. Typical shady car salesmen that refuse to keep promises made and pay for things covered.

Great vehicles at a great price

Got my truck in February 2020 it is now almost June and still have not received my white title for my truck got told having trouble getting the title how do you sale a vehicle in the first place without a title

These guys are fantastic. Fast and friendly service at a reasonable price. Highly recommend this dealership for all your Honda service/repairs!

Unfortunately, I was forced to leave at least one star, I would’ve preferred to give Nourse none. My experience left a lot to be desired. I test drove a car overnight and upon returning and deciding not to purchase, things went down hill quickly. The saleswoman then tried coercing me into purchasing a new vehicle, rather than used, when I had made it very clear that I was only interested in used, not new. She informed me that she needed one more sale to meet her goal before months end the next day. That comment alone was enough to make me never want to return. The guy in finance accused me of calling him a liar simply for questioning him about invoice pricing. I should’ve walked out then and there but I let it continue. I’m not one who is easily put off or offended but I do strongly believe that I would’ve been treated differently had I been a man or had one there with me. I was deceived, disrespected and insulted. If you’re looking for a new/used vehicle, BEWARE of Nourse.

They went above & beyond what they were supposed to do even helping me with extra questions. Thanks!

Had an awesome experience here. Sales man was very kind and helpful. He took time to walk me through the features and options on the vehicle. I will definitely do business here again!

My husband and I have bought 2 vehicles from here and after the first we shouldve knew better. Both had issues shortly after we bought them. Their service department is a joke. If I could I would give them 0 stars. When we bought the GMC Acadia first the water pump went out shortly after and I supposedly paid extra for a warranty that didnt cover it. We heard they have made alot of changes for the better but obviously not. We just bought a ford f150 and transmission gets hot after about a hour of regular driving took it in and they said there isnt anything wrong. They said they drove it quite a bit but they really didnt so they are liars and crooks . BUYERS BEWARE

Ill be back

I still need to contact a few individuals in regards to Miss Dianna Hurles & Miss Mary Conrad. These ladies are awesome! They went above and beyond to ensure that I was satisfied with the rental and knew all I needed to know. They are the most professional, enthusiastic, personable employees I have ever came across. They are the only reason I will be returning returning to rent a car when when needed again. If more employees handled business as they did, there would never ever be any negativity within any work place not remarks. These two ladies deserve a raise! Obviously I do not know their pay, but good grief. They deserve top pay wherever they work! Thank you two ladies so much! Even when I called the Rental Department, I knew this was going to be a great experience. You two rock!

Nice cars

I went to get my oil changed and inspectionWell they left the undercarriage in the front of my car hanging instead of tacking it up after oil change.. my front end was scraping the ground and caused much destruction to my car to my dismay.. they tried to blame it on factory design instead of owning up to their own mistakes which it was.. after I caught the problem they agreed to fix it but had to order parts. Said it could take 2 weeks. I hope they fix it.. I regret bringing it here...UPDATE; So this is an update regarding the above mentioned issue. I called nourse a few days ago because I havent heard anything from them. They told me they should have my parts in a couple weeks they would call me... well I called them and now the Ford service manager Mark is saying they wont have the parts to fix my car until SEPTEMBER!!!!!!@! I am going on vacation in a few days and have to drive my car that is messed up because they didnt do a good job in the 1st place when they did the oil change. This whole mess is 100% their fault and I would not recommend them at all.

Stopped in because our key fobs battery was low. We were in and out in less than 10 minutes with great customer service!

If your looking for a car or truck see Jerry Goshorn i have bought many vehicles from his with help long after the sale

Bought a 2015 Chevy Silverado, drove it for 4 days and it started misfiring and check engine light came on, contacted salesman, wasnt very happy, unhappy with the customer service weve been dealt thus far. Very poor, very pushy & dont care if they have happy customers. Just want the sale and to get you out of the door and they dont want to deal with you anymore. They took the truck to get it looked at Nourse and for some reason they couldnt fix it? They then sent it to HomeTown Chevrolet to see if they could fix it, well after it being gone for 1 WEEK, they said that it was a spark splug, THEY FIXED 1 SPARK PLUG for the truck to be gone for a week. We get the truck back & two days later the truck is still misfiring. The Saturday before the truck was fixed our salesman told us to come in to see what he can do to make us satisfied with our purchase. Wasted 4 hours of time on Saturday to still leave unhappy & unsatisfied. Trying to get ahold of the salesman and GM. Waiting on a call back from GM. Very very disappointing customer service. Oh and they have also took the truck payment out and we havent even had it long enough to pay a payment. Do not recommend.

Very clean and helpful. Went there with a flat on my new accord and while they didnt have my tire in stock, they changed my spare so I could drive to the dealer in Columbus. They didnt charge me a dime.They also showed me how to change my key fob battery.Very friendly group of people willing to help in anyway.

My daughter has bought three cars at other dealerships after stopping at Nourse and not being helped by a salesperson. The one time she did get ones attention they had nothing she was interested in on lot filled out an application then no contact for three weeks. Once they called she had already purchased from another dealer.

Purchased a car through here for the first time a few months ago and had a great experience. The sales staff was awesome. The finance manager explained everything to me that I was signing. I took it in for my free oil change and had an awesome experience with service from the time I pulled on the lot til I pulled out.

Good service, showed up bought a car. Car is still running soundly today. What more could you ask for? They arent local, so the car hasnt been back for service since purchase, but I have had to put a small amount of repairs into it since purchasing.

Great car/truck buying experience. Worked directly with Karen, Tricia, and Paul. Extremely personable and made me feel comfortable throughout the entire process. Could not be happier with my truck and where I bought it. I would highly recommend Nourse to anyone looking for a new or used car/truck. Great people.

I really really liked my experience at this place, the staff, all who worked at nourse was very nice and wanted to accommodate me. Just a tad expensive but I understand considering on my problem with my car, I will definitely be back, have had no problems since nourse fixed my car, they did an exceptional job on it

My son calls me to ask what he thinks about a car hes looking at and asking me to co-sign. I do some quick research on the car and the price and dont think its a good deal and I tell him that but I go over anyway. Im a bit thrown off because I know the year and price range hed been looking at and this was well over both. Get there see the car and talk to him and the sales rep tell them the reasons I dont like the deal. They had been refusing to drop the price at all for my son, selling at cost supposedly, then Im there and they magically have a bit of wiggle room. I still dont like the deal but my son says hell take it. Hes without a car do to circumstances and is feeling desperate. Offer to loan him mine while he looks so he has time to think but hes being an adult and wanting to not rely on us. Okay. I dont like the deal but Ill co-sign.My son keeps asking about interest rate. He has a line he wont cross there. So they give him the interest rate and its high but under the line. We go back and start signing paperwork and at the very end we get the final paperwork that shows the effective annual interest rate which is higher than he wanted to go. Ill stress that I dont think they were misleading him but you have to be aware that depending on how often the interest is compounded does make a big difference. He decides to walk. It is after closing now and theyre saying they might get a better rate when they run it again in the morning. We tell them to call us then and leaveThe whole time Im not liking the deal but Im telling my son it is a good car that will last him for years, I just think he can find a better deal and Im seeing better deals. They call with a lower interest rate the next morning. My son is still interested but is now wanting to look a bit more. Few hours later hes messaged from the sales rep trying to get him into buying saying he has a family... Super unprofessional. Tries to guilt him for keeping him there late the night before without buying. Then says he thinks my son is nice and they can make a deal even though I was rude.... The person co-signing. So Ill probably be calling and talking to a supervisor.So my experience from talking to my son. He does up feeling desperate to get a car. Tells them his price range. They show him cars well over, partly they might not have had inventory in his range but. Then get him to agree at full sticker. Then I show up. My experience. Some off sticker. Still not a great deal but he agrees. They cant get the interest rate he wants so he does the very tough thing and walks. Then a string of texts trying to guilt him and insulting me. Thats my latest Nourse experience.

EDIT: See their comment below! They have no intention of doing anything. I called and left messages, got in touch with someone, was passed from person to person and was told regularly theyre looking into it and will be back in touch. And they never called back except for sales calls b/c my number is in their system and theyre trying to sell me more.*****Nearly $10,000 in repairs in first six months of ownership.I purchased a 2004 F-350 from the auto mall late last year. Im surprised the dealership would sell a truck with blown head gaskets and not disclose it. What started as a $4,000 repair quickly jumped to $8,000, then $8,900 and finally $9,064 when during the tear down my mechanic discovered deep grooves needing machining essentially requiring a complete rebuild of my engine. They also noticed a number of bolts and screws that werent installed (and should have been caught by Nourse prior to selling). That cost doesnt include the $425 to replace the power steering pump that also went out.I called customer service and they said they would call me back the following day to try and see if they could fix the situation. They never called back.UPDATE: Finally get in touch with someone. Their answer was that they encourage customers to have their own mechanic looks at the vehicles prior to purchase.

I bought my 2015 Nissan Altima 2 years ago. One year after buying the car the transmission went out and needed to be replaced. It took Nourse a week to fix but they didn’t fix my Air conditioner like I ask them to do.. not a big deal. Last week my car started quitting on me when I was at an idle. I work late and had difficulty reaching them. ( their phone is always busy or they don’t pick up). Today I was finally able to reach them but the lady tells me it will be one week before they can even look at it. I asked if I could talk to someone about getting a loaner car while I waited she sent me to another person who didn’t answer their phone. I called another auto Repair and they got me in the same day!!!!! If you want to keep my business fix your repair service! It is terrible!!!!

When you buy a new car you get a free oil change.

Over rated high prices pressure sales

Great service and friendly staff. Ive bought two cars there and was very happy with them both. I would recommend they if you are shopping for a car or truck.

Service has gotten better over the years. I do recommend them. I just hate the wait times. But...the waiting area is very nice so that is a plus.

If you buy a used vehicle hope you don’t have any problem because you’re not going to get any help from them. I had problems with my 2016 truck and they made promises to take care of it and they lied. You bought it you got it. I would recommend you shop somewhere else. I will never go back there again.

Amazing experience buying our new Civic today! Cristina Bartelson at Nourse EZ Trucks and SUVs is a great salesperson! Very happy with our purchase and our choice to go to Nourse!

Call Buckeye Honda In Lancaster, very smooth process and polite people

The employees here were knowledgeable, friendly and helpful. Did not push our family into any vehicle

Jim Hill did an excellent job overall, singling out just the truck that met my needs and desires, establishing a cordial, helpful and friendly sales relationship, then working assiduously to put together a deal I could accept. I never felt rushed or pushed. Further, he introduced me around to the various Nourse personnel who would be assisting me in my purchase and after I bought the truck. Finally, he saw to it that I had a thorough, informative tutorial on learning and using my new vehicles systems and features. I have dealt with many auto sales organizations over the years and can say without reservation that my experience at Nourse was the best.

Really dont want to leave a star. My granddaughter, first time car buyer purhased a car in January. 6 weeks later she has been stranded twice leaving her job at 1am.They told me it was the battery, wanted her to pay the tow bill. Have the car but cant get the part in for 3 more days but wont give her another car to drive. Salesman talked her into getting extended warranty that he said will cover bumper to bumper, road side service and car rental. Received none of them. She had to miss a day of work. They told me to come pick the car up and use it until the part comes in, they have started for 2 days snd starts right up. I get it because she needs a way to work. Come back to WCH, shut the car off, wont start so now Im stranded. This place is a joke. Wouldnt recommend it to anyone. Calling the BBB.

Misrepresents guarenteed and service always seems needed on items without problems warning!

Had a great time with Dan at Nourse buying my Nissan. Everything went easy and smooth thanks to Dans expertise. Everyone in the building was pleasant and easy to talk to. Thanks for my new Nissan, Love my new car!!! Margie Wood

Its the only place that I was able to get financed at a decent rate that being said I had to drive down from Columbus, the only reason for this is because they could see I went through a rough patch in life financially and they were understanding and seemed to care about my situation, the staff was very humbling and family oriented and not one time did they not come through on things they said they could do thanks to everyone there....Leila thanks for being so positive and working so hard to get me in my new car!!!

This place is insulting and the used car and truck manager Paul is a joke. My sales lady was nice, he just seemed rude. I have purchased 4 vehicles from this place and I will walk before I even think about another purchase from them. I highly recommend hometown Chevrolet in Waverly Ohio.

I just purchased a 2018 Toyota 4Runner from James Barlage. I had a bad experience the last time i came to Nourse Automall Chillicothe with a different salesman, but James assured me I would never have a bad experience again. He was right, I had a wonderful experience with him today! He was very helpful, answered all my questions and Ill definitely be a lifelong customer going forward, and so will my family and friends! Thank you for the wonderful experience, you were great!

I wouldnt drag my neighbors dead cat in their lot. The customer service is really really bad. Ive noticed one of their 5 star reviews are from a homeless man who sleeps around in parking lots in Chillicothe. Wonder how much they paid him to give that. People if you value your vehicle, l wouldnt go to this place.They forgot about a working man.

The best dealership I’ve been too! With the amazing help from toby lingo and the rest of them. They go above and beyond for you.

James was wonderful! Personal, experienced, professional but still fun!!Brent was efficient, friendly and professional. I didnt even mind giving $ to the financing gentleman (oops, I forgot his name)! He was organized and totally prepared for us. Loving my new MKX! Would def go to the dealership for service if it were closer.Bonus, we even got to meet Barb! Such a nice team! Thanks Dick Nourse!

Used car salesmen are nice to deal with, but the financing department are greasy and will try and slide stuff in that you dont need. I paid for gap insurance on a used car I purchased. I made a large payment on the car and realized I didnt need Gap and wanted to opt out (which is 100% refundable within 60 days per the contract). I went into the dealership to do this and they had me sign a waiver, they promised it would be sent immediately and $800 would be deducted from financing. Fast forward almost 4 weeks later (after the 60 days) Nourse calls back saying I need to contact the banking institution because they just need a little more info to process the waiver. The number they gave me was for an investment specialist, who had no idea what the dealership was talking about.Many phone calls later and I get someone at the bank who says they should be able to process the deduction, and if I have a copy of the receipt I signed it would expedite the process. I foolishly did not have a copy of the receipt, so I was left at the mercy of Nourse sending them the copy, which to this date I have never heard back about.At this point I have written it off and have not received the deduction. I have no doubt if I were in a wreck and needed the gap at this point, the dealership would conveniently find the application.I needed a secondary used car, and despite Nourse having several cars I was interested in and wanting to do business with the salesman again, but this $800 scam and attempted slight-of-hand trickery on interest rates lost them an easy $13,000+ sale.

They tried to give me $1,500 for a vehicle worth 3 times as much. Lucky for me I do my research before selling or buying a vehicle. Then they sold the vehicle I was in the process of buying and even signing paperwork for to someone else. Not good business if you ask me.

We have been calling for 10Days for copy of warranty. They have hung upOn us. Dont return phone calls. I wouldHave rated Zero stars but one is the lowest it will allow. Dont walk run from this dealership.

Had a great experience down at Nourse with James Big Cat Barlage. Had a great car buying experience and couldnt ask for a better salesman. Thanks you so much for being so kind and helping us get into our new car.ThanksJennifer Abner

Cristina is spectacular! She went above and beyond to help me find a car a lot easier on gas than what I drove for when I go back to college. She made everything easy! I would highly recommend her to anyone. LOVE my Elantra!