Extraordinary customer service. Billy went above & beyond to help our family when our fathers wheelchair battery needed to be replaced before our family vacation. He took his time explaining how everything worked and walked us through the process. We truly appreciated his hard work & professionalism. Highly recommended!

My husband needed a mobility scooter and National Seating and Mobility is affiliated with Medicare so we called. Vanessa was great at handling the details. If you have a complaint with them, it is not the actual company it is the Paperwork requited from Medicare to cover the cost. So, even though I think the process was about 2 months it was worth it. One needs lots of documentation and if you cant follow through with all of it, you are out of luck. Today the scooter was delivered and Jules did a great job explaining all the details. Jules was professional and detailed.Just remember its Medicare that makes the process difficult.

Always on time. Steve and Graig are there to please you. They are friendly and knowledgeable. I enjoy workingworkinh

Dont return phone calls left messages 3 days in a row 3 xs3 a day NO reply

Great customer service team and skilled technicians, knowledgeable ATPs/salesmen

I just don’t have anything bad to say. Very good company!!!

Horrendous customer service on so many levels well beyond disinterest in returning phone calls. A Harvard Business School case study in poor management. Having a relationship with NSM gives you a glimpse of what life must have been like doing business in the Soviet Union.

Trying to help my client get service from this company is incredibly difficult. Even the day after repairs are done there are still more repairs that werent fixed during the visits. My client is a full time wheelchair user and was given a miracle of a grant to be able to get funding for a new chair after the one this company made didnt fit their size anymore but insurance wouldnt cover a new one and this company refused to give their sizing info so that the very large amount of grant money could be put towards getting them a new chair. My client was very upset and felt very exploited by this company as due to this response they felt they were nothing more than a paycheck to this company and that them not being allowed access to information such as measurements about their own body took away their autonomy. This was all extremely problematic. They have since learned to fix their own wheelchairs the best they can and to take their own measurements and to find and order their own parts and essentially do everything this company does out of their own pocket which they cant really afford because of how badly this company treats its customers. I really do feel for my client and I urge anyone who thinks about getting any kind of equipment from this company to learn how to repair your own chairs, find your own funding sources and cheap parts and because we know this company does not help, utilize amazing services such as the DME Requipment reuse program that some states have as they give loaners out for free and will work with you so you dont have to pay much if anything at all to have equipment that actually works. Sad that a nonprofit run off donation is doing a significantly better job than this company to get people the DME they so desperately need and repair things when this companys literal job is to do that same thing but at least there is an alternative. I am glad clients like mine have another option in our area. I wish everyone else did. If it comes to picking this company or any other company, please pick another if your insurance lets you. From my clients experiences you will not be disappointed with pretty much every other company out there compared to this one.

Good luck getting anyone to call you back. I leave voicemails send emails and never hear back from customer service. my clients with wheelchairs have to wait months to ever get anything fixed which is a shame.

You got a love a place that calls you back, left my name my number reason why I was calling, I don’t even think it was 10 minutes later I got a callback from a very nice professional young lady very helpful and knowledgeable about the issues and problems I was experiencing. I would definitely without a doubt recommend this place for any kind of scooter, electric wheelchair any sort of mobility device A1 professional service, thanks again for all your help!!! B.P. Bickel lll

They NEVER return my calls. My client who has Cerebral Palsy has been waiting for a new motorized scooter for almost a year.Horrible customer service.

Received BRAND NEW Jazzy Elite HD about three years ago and wheelchair broke down one month later so one of their techs came to my home and took the chair back for repair and gave me a loner chair. A short time later they contacted me and said that my insurance wont cover the repairs so just continue to use the loner. A week ago the loner chair broke down as well so I contacted them again. They said that they had no record of me receiving the loner chair and it was to old for them to fix. Very disappointed!

Latest update: The patient advocate got some action on the repair and the chair was fixed.Last experiences.I left the review below 6 months ago and spoke with a representative after he read it. There was a quick turn around in getting the service completed after that contact.Now we are having another HUGE issue. My brother uses a Quantum power chair. The steering went on it in late July so I scheduled a house call for about 10 days later. The problems were diagnosed and we thought the process had begun. That includes getting insurance approval and manufacturing/parts ordered. We waited several weeks without hearing from them. Then we started calling, almost weekly. We heard lots of excuses, insurance approval is slow, manufacturer hasnt given us a delivery date, sign the form authorizing we will pay if insurance doesnt - heard that one twice and have yet to receive the promised form the second time. We had a tech out last week and he said What? The motors not here so Im not going to be able to do this other job.Right now I am on hold and filling the time with this review. Dont bother leaving your number for a call back without losing your place in line, I did that an hour ago when I was #1 in line. This time I am hanging at #3 until my battery dies or the system times out.My brother has been unable to drive his chair for over 2 months. A patient advocate for my brothers doctor called them and was told the authorization form was mailed 5 days ago. Our next call will be to the states attorney general. They get things done.Earlier review:We have had good and not-so-good experiences with NSM over about 20 years or more. They are terrible about getting out to you in a short amount of time. If you can get the chair to them at their office, they can often do it same day or next day if the parts are in stock. Our last issue was a dead chair and it was the battery so that was a quick fix after we got the chair to them for diagnosis. We have had one amazing technician who is top notch, personable, and cares about the needs of the client. Weve had another who said he needed to order parts but then dropped the ball. When we called back a month later, the part had not been ordered yet. When parts need ordering, its a long wait, weeks or months. I suspect that may be the industry standard.Edit 4/15/19We needed to add attendant controls to the back of the chair and contacted NSM last month after posting the above review and getting the reply from them. The part was ordered, an appt was made, the tech installed and tweeked the settings, and we have tried it out. We need to tweek it some more so I will contact NSM today. While the attendant controls only have 2 speed settings, we need a faster speed for traveling outside. 3 speeds would have been better but two is what we got. I have changed my review to 4 stars anticipating a quick appt for a more simple adjustment. The young techs name started with D and he was great.

I called customer service Because my will chair kept shutting down even in traffic and they told me the soonest they could get out was in One and a half weeks which means now I need to cancel doctors appointments because they won’t send anybody out any sooner good luck to anybody that calls looking for repairs I wish you the best. When it’s time for a new chair it may be time for a new vendor!!!

Ive been dealing with this company for years now and I can honestly say there always issues either with its appointments, ordering of parts to the repair of equipment zero organization when dealing with Clients

Waited 38 mins to get an answer and I was told that they couldnt service a wheelchair to a non mobile person until 8 days not even a loan wheelchair. TERRIBLE SERVICE!!

They just dont know how to answer the phone... and when you leave a message they just dont call you back... the customer service is amazingly bad.

Good people