Metro Jeep and Steve Longey get top marks in my book. I ordered a Wrangler from them (during the chip shortage of 2021!) and Steve made the process super smooth and easy. Steve is a great communicator and stayed in touch with me before and after my Jeep was built and delivered to ensure I was completely satisfied. There was even a really weird issue that happened while it was on the car carrier from the factory that caused some specks to form on the paint. It wasn’t immediately noticeable but Steve and the service department called it out to me and assured me that they would make the paint like factory new. They worked hard to get this done as the specks turned out to be more difficult to get out than expected. Spectacular service as it turned out and when I’m ready for another new Jeep I will be back. Can’t recommend them enough!

Mike is a great salesman. He made the whole process enjoyable and easy. I recommend them to everyone.

The service advisor Orlando was not a customer service friendly couldn’t grab a tech for less then a minute just to tell me what is a thing on my truck so I can get the right thing to change my light bulb instead he wanted me to pay them what ever the rate was just to change the light bulb is he nuts or what needless to say I will never bring my truck to metro service department again I would rather drive 100 miles away then to go there they lost my service business and probably people that I know once I tell them about it at the end they are just clips that is there I just didn’t want to break something I just thought that they would take less than a minute to tell me but I guess money is to important to them instead of a happy customer

I had issues with my brand new Jeep ( 6 months old) that I bought at a different dealer. There was a recall on it and the dealer did not handle it correctly. Fast forward to the week before Thanksgiving, brand new Jeep, 11k on it and the clutch is gone!!! Get it towed it and Izzy, from Metro, kept me aware of all the work, the entire time. Izzy was polite, knowledgeable, and provided great customer service! The dealer need a level 3 mechanic to fix this issue, to the mechanic, thank you. Ill be a customer for life!

Fantastic service writers (especially Orlando) and friendly easy sales people (Steve).

Chris the mechanic is the best diesel mechanic there is on the planet wouldnt trust anybody else with my vehicle

I paid them $300 for a lousy diagnostic job of the right door and the auxiliary fuel pump condition,,,They kept stringing me on for cost for a wiring job for the temperature control system monitor,, on top of that I asked them to look at my door which the window broke from the mechanism inside the door and I provided the thick plastic for them to put it over the window and they did not put it on and let it rain in my car and fill the right side of my car up with water,,omg!! Negligence and confidence and thieves,!!! And they refuse to take responsibility for it too!!! I called the corporate office to complain and I might just file a lawsuit against them,!! Please go somewhere else,

Been very helpful in helping my girlfriend get a new car after last one was totaled

Worked with Mike Jenks to purchase my new Jeep Wrangler. He was great throughout the process. Very knowledgeable and keep me in loop from the ordering of the Jeep through delivery. Highly recommend him and the staff at Metro Jeep.

I just want to give a HUGE shout out to the service department, and in particular, the Service Manager, Felicia Barr and Service Coordinator, Jon Robicheau. I recently brought in my leased Jeep Grand Cherokee for some repairs and both Felicia and Jon went out of their way to give me honest diagnoses’ and incredible customer service. One of the issues needing repair was my radio, which they had to order custom from the factory. Jon was in constant communication with me the entire time about where the radio was and when it was expected to get there. When i had to bring it back in to get installed, they accommodated me right away and got my car in to get the repairs done. Anytime you deal with dealerships and service departments, you worry that they’re not being truthful or giving you the runaround but I’ve never once had a bad experience at Metro. And this particular experience will be the reason I buy my next car from them and the reason I’ll continue to spread the word about how great this service department is.

I will never buy another car from here and recommend people stay away as well. They sell a lot of cars that were in accidents prior.. I bought a used 2017 grand cherokee from them. I was told there were no accidents reported and everything was clean. Well when I went to change my headlights (requires taking down the whole bumper to get them out) I noticed my radiator was pushed in. I called and was told again that my car was never in an accident and I probably hit something. I let that go and was going to replace it by myself. Then fast forward a year and a half after finding that. I got my car detailed at a shop. They buffed it, waxed it, etc. Well it made the problem more visible that my rear bumper is peeling the clear coat. Looking further into it, I have tail lights from 2014. There is no Vin label on my trunk (unless replaced would have it). Then looking underneath, my bumper isnt even connected to the frame! I spoke to the general manager Mike and its been over a week and have gotten no where. I spoke to a sales guy who tried to help but made me even more aggravated because he is telling me about all these cars that have been in accidents before that they sell. I pulled a car fax because of the damage on my car and there was an accident previously. I could not be anymore upset than I am at this moment

First time I ever went to a dealership and felt no pressure whatsoever...... I visit 3 times over a span of 2 weeks and was given keys to look at cars and test drive and was not once asked to have my credit run. Dealership like no other.

If I could give their service department zero stars, I would.

Talk about team work. With chatting with the I.T tech to salesperson to the financial person the whole crew worked as a team. The first salesman I worked with was awesome 😎 you need more employees like him. On my next visit I worked Marlon help closed the deal.. to getting me my truck, payments, last minute touches.. talk about happy customer... this is my second vehicle I’ve bought from them and I’m loving it.. wonderful team work... you guys should be very happy you have a great team working with you..

I will never be using this dealership to service my Jeep again. I bought here just under two years ago. I have been telling them since my first oil change something was wrong with the clock and radio. I was told I need to call for it to get fixed (uhm isn’t that what the service is for?) most recently I brought my car in and, because I was unable to make it back to the dealership before they closed, I asked them to leave my key locked in the vehicle. I showed up to pick up my car after 730pm, my car was unlocked, no key inside and wasn’t even parked on the dealership lot. I called the next day to speak to the supervisor, Felicia? She was extremely confrontational when I tried to explain why I was upset. She wouldn’t let me speak and continued to speak over me after asking her numerous times to listen to what I was trying to tell her until I yelled at her. I’m happy to take my business elsewhere.BYE FELICIA.EDIT!!! I took my Jeep elsewhere, who informed me that the previous dealer who did recall work on my Jeep did it incorrectly and THATS the issue with my Jeep. This hassle all could have been avoided if it was done properly the first time. GREAT JOB METRO!!!

Even though there were a few hiccups they rose to the task and made sure I was taken care of. Also I love the video inspection that was sent to me. Excellent job.

Great service good attitude see you again

One star is generous with the service I received or lack of. I saw a car on there web site that I liked so I went to check it out. It was what I needed at a price I was comfortable with. I put a deposit on the car and went back the next day with the documents they needed. May I add the car I was looking at was listed for just under $7500. I had been pre-qualified by my credit card company, not once did they ask for the reference number, I told him several times I had it, I was told my credit was denied but yet when I mentioned putting down a bigger down payment he starts trying to sell me cars that were listed at $11.000-$14,000 even after I told him I was not going above $10,000. After reading some of the reviews I also realized theyre listing cars for sale when they dont have title in hand as they had told me that one also, they said it would be 2 weeks to get the title. Then I was told if I traded in our current car I would need $1050 for the down payment or $1800 without, then it was $2000 without the trade, and then it was $2000 with the trade. I got up and walked out. I would avoid this place at all cost, its not worth it. The worst part is even after I walked out, they were still running credit checks and trying to get approval for more then I needed, not just a couple hundred, almost $1000 of the list price of the car, they didnt subtract what I told them I would put down, and they were running my credit the day after I walked out. If you must go here, be careful, try and avoid if possible.

They always do a good job on my suv. The service guys are friendly. They do their best to work with ya.

I purchased a used Compass and bought the extended warranty and service package. The sales team did a great job, the service has been awful. I have had an issue each time it went in for an oil change. A wrong sized wiper was installed and they wanted $250 to diagnose the issue (again it was the wrong size). Rotated a brand new tire upfront with a used one and had to take the car to get the front end aligned somewhere else. Again, great sales team but worst service experience ever. Service manager does not return calls.

My wife and I recently bought cars from this dealership. The assistance we received was beyond helpful, and very during to what our needs were. We would personally like to thank David Monfett for being extremely helpful, and also patient throughout our entire process. That guy is a class act. We would also like to show our appreciation to Will Dougherty for helping us with the financial aspect of the deals. Thank you again guys!

Tremendous experience at Metro Jeep. From my salesman Dave to the finance manager Will and Manager Jay, I was treated with respect and the process was flawless from start to finish. Plus a great price! Just cant ask for anything more. No pressure, no hassles.This was my first time at this dealership but I was given a fair deal and shown how easy buying a car can be. Metro - Thanks! Ill be back for sure.

The positives: Very pleasant sales staff and quick to respond to questions and set up a test drive.Negative: Vehicle condition online appear over stated to the positive vs reality.Our experience: We set up a test drive as the dealership was a little more than an hour away - the vehicle looked clean but failed to start and little things such a damage to front bumper etc. wasnt disclosed during initial call. Staff did try to make it right but as the car had already been through their service Dept. And still failed to start we walked from the deal.

Come in for an oil change, tire rotation and to have a noise checked out thats coming from underneath my Jeep Renegade. Quoted $267.00 right away!!! An hour and a half later...still waiting. I had plenty of time to call another Jeep dealership for a quote on an oil change and tire Rotation. Definitely way over priced here!! I will definitely not be recommending this place to anyone!!

Best service department ever!!! See Orlando in service he is the Best!!! 10 thumbs up!!

Place is terrible! Customer service is a joke!

Purchased my chrysler 300 from this dealer back in 2016. the best customer service I have ever received. I am in the market for a challenger/charger 392 and WILL ALWAYS check to see what this dealer has in stock and will purchase here first over anywhere else03/28- like i said, just purchased my new challenger 392 from here! will always come back!

Excellent customer service.. pleasant atmosphere. Professional all around

Every time I come to Metro the service Department staff is such a delight to work with. They are all so kind and willing to help. Usually my service advisor is Izzy and he is always fantastic and helpful. It is a great team and they always seem to put their customers first. Also, the driver Richie is so kind as well and always gives me a ride home or to work when my car needs to be at Metro longer. I always have a wonderful experience! Highly recommend!

The worst experience I’ve ever had buying a car. It’s been 50 days, and I still don’t have the truck back I purchased from them. They misrepresented vehicles, the spewed miss information every chance they had. While having my vehicle in order to fix it they damaged the front bumper and tried to blame the damage on me. The first truck I bought, had to be returned because I couldn’t register it due to the fact there was an issue with the odometer, it seemed like someone rolled it back and it couldn’t be registered. And yet they felt no responsibility.Never.

Great people. I buy my cars from here i service my cars here never have a problem.

Terrible service department I called they said they didnt have any available appointments that if I showed up when they opened at 7:30am they would get me right in so I did. When I got there they said it would be a 4-6 hour wait for an oil change and tire rotation.

I go to Metro quite alot. I always have a great experience, especially when Orlando is there.

Nice dealership. Friendly sales people. Came in to look at a Ram 5500 cab and chassis, found out that the leg room for someone 66 is NON-EXISTENT. I like the amenities, but with my knees against the dash, its a no go

Way better than west springfield

Great experience buying a car! David Monfett is awesome!

I wish I can give this place a zero.. but unfortunately I cant. Upon arrival and the vibe this place gave me . Especially that guy InThe middle treating everyone so poorly. I choose to bring my business elsewhere. Now I own a Honda .. thank you for the experience metro dodge jeep ram.

Horrible customer service. Nobody knows what the other is doing. They take advantage of young people buying their 1st cars. General Managers, finance and sales people all talk in circles. If this was my deal I would have canceled it and walked away but my daughter wants her car so lets hope they deliver it. I would give no stars.

Recently traded in my suv for a newer suv. The salesman, Steven Ricard, was excellent. No pressure approach and did not waste my time. It was a straight forward deal with full disclosure and no negative surprises. The financial guy was also quick and efficient with a no pressure approach. I highly recommend Steven Ricard if you are in the market for a new(er) vehicle.

Its a great place with some awsome vehicles

Over the years my wife has purchased 6 new cars from Bertera Auto Group. On 10/31 my wife and I had been approved for financing, signed the loan agreement, all other paperwork and took the car home. A week later we get a call telling us there was a problem because she put my income as supplemental to hers. The salesman told her that she cannot use my income because, “your husband could leave you at any time. At first we thought this was a spot delivery scam, it wasn’t. They placed the blame on my wife for an “error” in the application. In the following week they made enough hard inquires into my wife’s credit that it dropped her score twenty points. They finally admitted the initial application error was, in fact, their own fault. After we told them we spoke to lawyers, they threatened to charge my wife with fraud for adding my income. I don’t know in what world adding a spouse’s income as additional income is fraud. So we had to return the car after they made mistakes, blamed us for those and then threaten my wife with fraud for their incompetence. These are the type of people who give dealerships a bad name. My wife is a breast cancer survivor trying to reestablish her credit and these people harmed her credit by twenty points and blamed her for it even though they knew it was their own unethical business practices and behavior.

My experience was great. My sales representative was very kind and knew exactly what I wanted. Excellent service👍

These guys are really good.. They stick to their words.. I am really impressed with their service and Juan Carlos is a star.. I bought a car from Metro just because of him... Wonderful client experience.. Keep up the good work..

My wife and I test drove a Charger last weekend. Marlon was easy going and fun to work with. We called for an appointment and the car was up front with the AC, cool seats activated and ready to go. At no point was I pressured. Brett the General Sales Manager gave me an excellent price and we are in the middle of weighing our options. I want to thank Brett and Marlon on their professionalism and will recommend my friends and family!

Worst experience ever! Salesperson was great. One of the managers was very disrespectful and rude. Shady business. Stay away.

I was thinking about buying a used Jeep GC at Metro until I found out they are part of the Bertera group. Moved on quick.

Good people. Good place. Leases two cars from there. Nice people. I recommend to anyone looking for a quality dodge or jeep to go there. The manager Brett is a great guy. And salesman are great and kind.

We had an appointment for 1:00 with finance about our end of lease. 1:30 we went home

The guys at Metro Jeep in Chicopee are awesome! My overall experience here was perfect and I recommend anyone in the area looking to purchase a car to come and speak to Marlon and Mark!

Best dealer by far. Staff is always friendly with a smile. Sales and service are always willing to help, no matter what you need. I just purchased a brand new truck from them and they hands down gave me the best deal around. No other dealer in Massachusetts and Connecticut could touch the deal. Please do Yourself a favor and stop by. You wont regret it.

If you looking to buy a new or used vehicle definitely give them a visit. They definitely took care of my needs in an efficient and timely manner.

We bought our Compass today from this store. Best store ever for shopping for our used car. We are a repeat customer. We spent the last few days here off and on. We kept coming back because of the great service from Steve Rivard (product specialist) and company. Everyone was so helpful and not pushy. As we waited in the waiting room (very comfortable and hospitable by the way) we had several conversations with other customers who approached us and were in support of the Jeep brand and store. All of our experiences here have been positive. Everyone there is happy, smiling, and pleasant to work with. Customer service is the focus. We appreciated that the team did not try to up sell items to with us frivolous things but rather things we may need for OUR LIFESTYLE. Good luck with your purchase and thanks for reading my review. They are worth the drive to check them out if you are in need of a new car!!!

Just wanted to share my experience with the Metro Chrysler Dodge and Jeep Parts Department. We recently relocated from out of state and were informed that we needed a front license plate for our car to pass state inspections. Scott from the Parts Department went out of his way to help us install the mounting bracket on our front bumper and even attached our license plates for us. Thanks for the great service!

Bought my car at this dealership and the staff is always friendly and professional. Just got my oil changed and the extra safety precautions they took to clean my vehicle was outstanding.

My experiences with Metro’s service department have been great. My service advisor Izzy has been exceptional every time. He always takes the time to explain everything in detail, he kept me updated while my car was being worked on and was just overall very kind, patient and helpful. I will continue to bring my car to him to get serviced!

I brought my bff to drop off her car to get it fixed. They told her they didnt know what is wrong but told her she needed an oil change even though she recently had one. But she needed one because it wasnt done with them. 2 days later I go with her to pick up the car and they never did her oil change! Then they made us wait 15 minutes to find out that they lost the car key. We both agreed we are never coming here again for services.

Be very careful buying a used car here. We bought one and within 2 weeks one catalytic converter went. Within a year the second one went. Just be careful

Friendly knowledgeable staff, quick service, recommended.

Good, fast service. The employees talk with you not at you. Staff are honest, friendly, and want to help you get the correct services you need, as long as you are polite to them (manners go both ways). I had a list of things I needed to be done on my Ram 2500 and they quoted me at a great price, much better than another dodge dealer in the area, and they had everything done in 3 days.

They helped me get into my dream car with little to no credit, Michael from sales did his very best for me... would 10/10 recommend

I had a miserable experience with this dealership. I made an appointment to test drive a car on a Friday afternoon, and I showed up at the dealership (during the COVID-19 pandemic) to be treated rudely by the unmasked staff and told that the car had been taken home by the sales manager an hour earlier for his wife to look at. One of the other salesmen remarked that “this happens all the time.” No apology from any of the salesmen and the salesman, Aaron didn’t even both to come out from the back. If I could give the zero stars, I would. I can’t imagine ever buying anything for this dealership or ever recommending it to anyone else.

I bought my jeep renegade here and have had all my services done here with my service advisor Izzy. He has been awesome to work with always goes above and beyond, making my experiences with metro pleasant and easy going. 🙂 highly recommend

Just bought our second vehicle from Steve Wilk. The staff are always super helpful and accommodating. Both times we’ve purchased our vehicles here it has been a very enjoyable experience, without any pressure whatsoever. We will be sure to continue going to Metro Jeep for years to come.

Help me out really good

Salesman strung me along for 3 days with no updates only to tell me I didn’t qualify for the car. It’s all good , because I went to another dealership, got what I wanted and actually got a cheaper price.

My father and I both purchased Jeeps from the dealer and both times it was a smooth process without hassle. We told them what we wanted and they worked with us to get a vehicle had all of the desired features.We both have had our vehicles continually serviced at this particular dealership and Mike in service has always made an effort to fit the appointments into our schedules. He also has answered any questions we had and has never pushed any service on us. He politely recommends but lets us make the decision whether or not to perform the service.Two vehicles purchased and have yet to have any issues with sales or service, would highly recommend this dealership to anybody considering a Jeep, Dodge or Chrysler.

I have never had such a good experience in a car dealership. The manager Brett helped me with insurance questions, Will the finance guy was awesome and explained everything with all my options. Lastly Steve Longey, my sales guy.... great... couldnt have asked for a better experience in a dealership! Steve even called me a couple weeks after the sale was complete to make sure everything was ok with the car and my insurance claim! Job done REALLY well.

I always go to metro for service on my car! Time and time again they make sure to get me in and out pretty quickly. The service staff are so helpful and very informative with any questions that I have.

We bought a 2019 Jeep Cherokee in July Last year. Thinking we got all the options except Sun Roof and GPS as we were told by the sales person . Come to find out we don’t have many other options as well. ( no foot operated rear opener, no front sensors for too close , no auto braking system, etc.). We have bought 2 other Jeeps there as well. Just not too happy with the sales person on this one. That is why I only give 2 stars. Love the Cherokee and the options I do have though. My wife has no real problem with driving it also.

I went to another dealer and had the problems diagnosed and the problems were premature . Will never get service again

I recently brought my Hyundai Santa Fe in to be serviced. The customer service there was outstanding. Felicia, Orlando and Mike A were very helpful and caring people to work with! I will not be bringing my vehicle anywhere but here!! Thank you so much for your kindness and Great work!! What wonderful Service.

Steve Longey took great care of me. Helped me find exactly what I wanted. I will recommend him. No BS... just straight forward. Thanks Steve!!!

I found my truck through Auto Trader which brought me to Metro. Like my last truck purchase, I went through the internet and it took some digging but I found the pricing to be very good at Metro. Both Juan and John were very good to me. Not pushy at all. The vehicle sold itself and the price was right. I had financing lined up previously but their offering was better so I went with it. Gabriel (the general manager) even let me take the truck for the weekend prior to the final sale while they shopped my trade-in for a better price for me (and washed it again prior to delivery - with a full tank of gas). That worked out well, too. John did some quick follow up work on a part for me too. I had it a week later. Overall, a very good experience. And I DONT like car dealerships, at all! This was a pleasant surprise.

I found my second Jeep here within minutes. Thanks Michael!

My experience at metro was amazing!! The whole service department helped me immediately when I walked in. They were very thorough in explaining to me what my car needed and how long everything would talk. The manager Felicia was very interactive with all the people there making everyone feel at ease. I will definitely be bringing my car back there! Thank you Metro!!

Orlando Serrano was my service advisor when I went in today. He has his auto tech find my problem got it approved through my extended warranty and had the auto tech work on it and its was done very quickly. He was very professional and friendly and a remarkable person to work with.

Went and left here with a wonderful Jeep.Amazing customer service

I had my vehicle serviced here and Izzy was super helpful in giving me updates on how everything was going and answering all my questions.

The salesmen are well trained sharks as well as being condescending for the most part. The service dept. is adequate at best and absolutely deplorable for the most part. They are all great at passing the buck and denial (such as well I didnt work here then). Buy at your own risk! Dont expect ANY follow up, vehicle prep or cutomer service. I bought a great Jeep there but will never return or recommend them! Its a really fancy showroom, though! Lots of other Jeep dealerships in the area!

My wife and I travel up to Massachusetts once a year. This past May we had an emergency with our Jeep Wrangler. We contacted the dealership while we were on the road to ask if they were still open. We spoke with Felicia and she said to come right in even though they were getting ready to close. When we arrived there Felicia had asked a technician to stay late to help us get back on the road. I couldnt believe that they would go out of their way like that to help out a customer from out of town. Thank you so much.

Beyond belief. These guys go above and beyond what your accustom to at the typical dealer service center. All the service guys are great, from Mike and Aubrey in the Service center to the mechanics in the back, you get top notch service, reasonable prices, and they treat you (and your car) right. I drive over 40 miles out of my way to go to Metro Jeep just because they are that good. This is a group of guys that you can Trust!, yep a Auto Dealer and Service group you can TRUST!

Just wondering why they have you make an appt. and sit waiting for an oil change for 2 hrs. At the very least tell me it’s going tp be 2 hrs when I first get here. Appt. time makes no sense.

Had a great experience here purchasing my 2013 Nissan Sentra! Shariff was very pleasant with helping me choose what was in my price range. All the staff was friendly and helpful. Thank you for everything!

Just one more reason why I love Metro Jeep!!! Today I had to get my standard oil change and tire rotation on my Jeep Grand Cherokee. I was able to schedule an early appointment to drop it off and then they offered to shuttled me to work so I didnt have to miss any work. They even offered to pick me up at the end of my shift. Talk about service!! As a business professional, I truly appreciated Mike and his level of service. He called me when it was ready and again offered to schedule my pick up shuttle. What a convenience this is for anyone who works or has something to do. If you want good service then you should go see Mike at Metro Jeep!!!! Thanks Mike.

Make sure to know exactly what you want and need before you go there and be forewarned about the cost of every service with details before any service is rendered or else youll have a racked up bill.

They are very patient people. Took me a full day to get everything processed and figured out but we did it. I live in maine and they even delivered my amazing dodge journey and registered it for me. Cant thank everyone enough for all their help. Especially aaron Arthurs who was our salesman. He definitely went above and beyond for us.

They where very professional and comical, easy going guys.

My family and I have to share how wonderful Orlando in the service department is.We have three cars and have had challenges with each. Every time Orlando is attentive and helpful. He always makes us feel like his only customer (although we know we are not). Orlando is the reason we go to the dealer for service.

Orlando in service dept did a great job taking care of my Chrysler 300c and the warranty company for me.

Worst experience ever....I was contacting this dealer for a solid week going back and forth getting information about a car i was interested in. I set an appointment with the sales person Juan or whoever it was set with, I confirmed the day i was coming to see the car and they responded back to confirm. I contacted them again before i started driving to the dealer to confirm and they confirmed back...I drove 2 hours from New Hampshire to come see this car and it was sold. The sales man that i was supposedly dealing with the whole time denied texting me and contacting me even after showing the messages....i would never do business with this dealership ever again.

This dealership is awesome! I had a C.E.L. come on while I was driving by. I pulled into the dealership and had the truck diagnosed in less than 30 min. The shop was full of vehicles yet they still made me a priority. Very thankful.

My friend recommended this dealership. The sales people dont work on commission so the atmosphere is very low pressure and they really work hard to find you what you need. I went to buy a used Ram 1500 and walked out with a brand new Ram on a lease. I never thought I would lease but Trevor, he was so helpful I actually remember his name, could tell I wasnt *really* loving the available trucks. We went round and round until he found me the truck with the options I wanted at a price I could afford. I actually drove up the price by buying miles I didnt need. My lease is up this year. Ill be going back.

Mike Aubrey is an awesome service person. Very professional and always goes the extra mile for me !!!! I appreciate his expertise and his honesty when it comes to repairs needed on my Jeep. He also washed my Jeep for me after my 90,000 mile service !!! I truly appreciated that!!!! I look forward to receiving excellent customer service from Mike ! He is the real deal when it comes to great service !!!! I also enjoy seeing Felicia, Service Manager, who is also very professional and a joy to speak to. She takes charge and excels in customer service as well.Carol

After finding a coolant leak on my 2016 Cherokee, ...and trying two other closer Jeep dealerships that couldnt get me in asap, I called Metro Jeep in Chicopee. I told the service dept I needed repairs done quickly, as I needed to make a trip to Vermont two days later. The service dept said bring my vehicle right in. I brought in my Jeep and they got right to it. After sending me a video of the inspection of my car (very cool) and letting me know of a few other things that needed attention, they got right to work. The video was a great way to show what they were doing, and where my leak was (radiator). I also decided to have the cabin air filter replaced, which the video pointed out was very dirty. They quoted me 42.00 for the filter and i said replace it. 24 hours later (awesome !) they picked me up and brought me to the dealership to get my car. When I tried to pay for the cabin filter, they said I was all set, as a courtesy for having trouble at the other dealerships. Wow ! And even asked if I would like them to get my car, which was about 100 feet away, and drive it over to the service dept office... again, WOW ! This is what I call service... ...and I will never take my car for service anywhere else but to Metro Jeep in Chicopee. And by the way...I didnt even buy my car at this dealership !!! Five stars !!!!!

Once you sign a contract with them they don’t care about you at all !! I just spoke with Steve and he was the most rudest person ever ! I suggest you don’t even waste your time with them !! They just want your money !!!!

I came in today for my 2016 Jeep Patriot oil change and tire rotation! I saw Orlando, HE IS AMAZING!!!! (Ask for him when you need service.) He accommodated me even though I was late due to being under the weather. I appreciated that so much :) He made me feel valued as a customer, Thank you Orlando!

Brought in my Charger for a recall. Service Advisor was great (Mike Aubrey) highly recommend. Repair was super fast and within the promised time frame. Very happy with the service.

Service department is top notch. very knowledgeable and accommodating

My wife and I just got my son his first car, 2015 jeep compass.this is our 2nd vehicle that we purchase with Juan Acevedo great person also a great salesman I would recommend him to anyone.my son is very happy Thanks Juan A.

The sales and service staff is the best! Thank you for all that you have done for me! Mike K, Felisha, Mike Aubrey and Steve Wilk, I definitely recommend this dealership!!